Improving Soft skills

The need of future

What are soft skills

Essential requirements : Great communication Assertiveness Self- confidence Business acumen Team work Presentation skills

Why they are important ?

Drastic change in business policies.

Globalization

Materialistic attitude of companies

How ?

Any stream teaches us what to sell ?But

Communication teaches us how to sell ?

At professional level you have to sell yourself.

And It is up to you that how you will.

Being a great communicator

Art of communication :The concept communication Clearing barriers & filters Active listening Speaking without words Body language

Communication

“ Communication is a two way process by which we can share our ideas, feelings, facts with others.”

Objectives of communication- 1) To inform 2) To persuade Types of communication- 1) Interpersonal 2) Intrapersonal 3) Extra personal

Clearing barriers & filters

What is barrier ? “It is an obstacle which disturbs the

process of communication.”

The types of barriers- 1) Physical barriers. 2) Semantic barriers. 3) Interpersonal barriers. 4) Linguistic barriers.

What are filters

“ These are internal problems we have, like emotions, attitudes etc.”

Types of filters- 1) Psychological problems 2) Attitude difference 3) Lack of attention while listening

Active listening

What is the difference between hearing & listening-

Hearing = perceiving sound.

Listening= receiving+ interpreting+ creating meaning+ responding.

Essential requirements : 1) Intensity 2) Empathy 3) Acceptance

Who is an active listener?

Who spends more time for listening than talking.

Who lets the speaker finish his/ her own sentences.

Who allows other to speak & does not dominate.

Who asks open ended questions.

Tips for active listening

Do’s Maintain eye contact.

Acknowledge other person

non- verbally & verbally.

Be alert for non- verbal cues.

Control emotional response.

Take notes.

Ask for clarifications.

Don’tsX Don’t use distracting

gestures.

X Don’t make fake

attention

X Avoid prejudgments

X Don’t be too

defensive.