improvement practitioner apprenticeship standard mock exam

Level 4

Improvement Practitioner Apprenticeship Standard Mock Exam Paper 1

© 2019 United Centre of Excellence Limited of 17

IMPROVEMENT PRACTITIONER L4 - MOCK EXAM INFORMATION FOR EXAMINER / ASSESSOR

The learner must only break the seal on this examination paper at the time of the examination. Under no circumstances should a learner use a unsealed examination paper. (Information only: This Mock Exam paper does not have a seal) INFORMATION FOR LEANER Under no circumstances should you the candidate use an unsealed examination paper.

This examination consists of 40 knowledge-based questions. The minimum pass mark is 25 correct answers.

The duration of this examination is 40 minutes.

(This Mock Exam Paper has 30 questions to be answered in 30 minutes)

Candidates will achieve a DISTINCTION if they correctly answer 36 or more of the 40 questions.

You are NOT allowed any assistance to complete the answers from any individual, however this open book exam

allows you to take notes, texts or resource materials into an the exam. The duration of this examination is 40 minutes.

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IMPROVEMENT PRACTITIONER L4 - MOCK EXAM

Question 1: WhichoneofthesearefundamentalBritishvalues?

A: Abilitytoproblemsolveandbeinnovative

B: Mutualrespect

C: Hardworking

D: Righttovote

Question 2: WhendoyouuseDOE?

A: DuringthedefinephaseoftheDMAICprocess

B: DuringthecontrolphaseoftheDMAICprocess

C: DuringtheanalysisandimprovephaseoftheDMAICprocess

D: DuringthemeasureanddefinephaseoftheDMAICprocess


Question 3: Passive analysis is what?

A: Referstocollectinghistoricornewdatafromtheprocesswheretheinputsandoutputsareallowedtofluctuateintheirnormalrange.

B: Takingarandomsampleofrawdatatocreateadatumpointforstartingtheproject

C: Usingolddataasastartingpoint

D: Usingsomebodyelse’sdata

Question 4: Whenareprojectreviewsintroducedwithinaproject?

A: Ateveryphase

B: Attheendoftheproject

C: Atthestartofaproject

D: Noneoftheanswersprovided


Question 5: Whatdoesthe'I'representinaRACIchart?

A: Individual

B: Inspired

C: Informed

D: Involved

Question 6: WhichoftheseisatruestatementforDMAIC?

A: Isusedonsimpleorrepetitiveproblemsandimmediateproblemsinordertoachievegoals

B: Usedwhenimprovingacurrentprocess,iftheproblemiscomplexortheriskishigh

C: Isdesignedtofindarootcauseofaproblem,deviseashort-termfixandimplementalong-termsolutiontopreventreoccurringproblems?

D: Usedwhenyoumustreplaceaproductinsteadofredesigning


Question 7: With respect to problem definition the lessvisiblefailuresinthesysteminclude?

A: Alloftheanswersprovided

B: Lostsales

C: Reputationaldamage

D: Excessinventory

Question 8: WhatisTheoryofConstraints?

A: Understandinghowtoreduceprocessvariability

B: Isawaytomanagebottlenecksandimproveprocessflows

C: Aworkingknowledgeoffinancewithintheimprovementsproject

D: Awaytoincreasethenumberofbottleneckprocesses.


Question 9: Whatisknownasthenumberofunitsthatneedtobeproducedoveraperiodoftimetomeetcustomerdemand?

A: Shunttime

B: Leadtime

C: TaktTime

D: Meantime

Question 10: When would you use data and statistical analysis tools?

A: Atthestartoftheproject

B: Attheendofaproject

C: Whenyouneedtosecuremanagementbuy-infortheimprovementproject

D: Toemploypredictiveanalyticstoanticipatefuturetrend


Question 11: Which of these are true statements for continuous data control charts?

A: Binomialdistributionisusedtoclassifycontinuousdatawhencreatingcontrolcharts

B: FollowsaWeibull,exponentialorPoissondistribution

C: Continuousdataiseitherpassorfail,yesornotypedata

D: Animportantconsiderationisrationalsubgroupingandanappropriatesamplesize

Question 12: When calculating Cp for process capability charts a process in deemed ‘in control’ would have a Cp of what?”

A: 1

B: 2

C: 1.5

D: 1.33


Question 13: A causal factor charting tool could include which of the following?

A: Fishbonediagram

B: 5Whys

C: FMEA

D: Alloftheanswersprovided

Question 14: Statistical tools designed for use with passive data include what?

A: Hypothesistesting

B: ANOVA

C: Simpleandmultipleregression



Question 15: What is the variation that occurs when successive measurements are made under the same conditions, eg same part, same equipment, same person?

A: Rest

B: Reproducibilty

C: Responsibility

D: Repeatability

Question 16: Who provides a service for management and assessment of health and safety regulatory compliance?

A: PPE

B: HSE

C: HSBC

D: WHO


Question 17: To explore the relation of the data to the underlying population what tool would you use?

A: Dataanalysistools

B: ParetoCharts

C: Piecharts

D: NetworkDiagram

Question 18: What is the purpose of process management and measures within project management?

A: Setsresponsibilitiesandaccountabilitieswithintheprojectteam

B: Providesclearlydefined,actionableandmeasurablegoalsthathelpidentifyprojectprogress

C: Reducesriskofbeingoutofbudget

D: Increaseshealthandsafetyawareness.


Question 19: Internal resistances to change characteristics include what?

A: Statusquoandpeerpressure

B: Alloftheanswersprovided

C: Security

D: Fearofloss

Question 20: Which of these are true statements for Design For Six Sigma?

A: Usedwhenyoumustreplaceaproductinsteadofredesigning

B: Isusedonsimpleorrepetitiveproblemsandimmediateproblemsinordertoachievegoals

C: Usedwhenimprovingacurrentprocess,iftheproblemiscomplexortheriskishigh

D: Isdesignedtofindarootcauseofaproblem,deviseashort-termfixandimplementalongtermsolutiontopreventreoccurringproblems?


Question 21: Brainstorming techniques can be used for?

A: Creatingprocessflowcharts

B: Reducinginventory

C: Improvingreputation

D: Distinguishingalistofsolutionsfromacause

Question 22: What is OEE?

A: OverallEquipmentEffectiveness

B: OverEfficientEquipment

C: OverallEstablishedEfficiency

D: OutputEstablishedEffectiveness


Question 23: What is an important consideration when determining the type of data analysis tool to use?

A: Theaccuracyofthedatacollectionmethodused

B: Thecostofthesoftware

C: Theabilityofthestafftointerpretthedata

D: Thetechnicalspecificationofthecomputerused

Question 24: Which of these is a Binomial distribution chart?

A: P-chart

B: Z-chart

C: C-chart

D: U-chart


Question 25: When would you use process capability studies?

A: Whenyouneedtoidentifyprocessimprovementopportunities

B: Alloftheanswersprovided

C: Whenthereisnoalternativetouseanyothermethod

D: Whenyouneedtosecuremanagementbuy-infortheimprovementproject

Question 26: RCA stands for what?

A: Rootcauseanalysis

B: Rightcorrectiveaction

C: Realtimecorrectiveaction

D: Realcauseanalysis


Question 27: Why use DOE – Design of Experiments?

A: Toimprovequality,reducelead-time,reducerework,reducecost.

B: Forhealthandsafetyassuranceonly

C: Primarilyidentifiestherootcauseofproblems


Question 28: When do you use MSA – Measurement Systems Analysis?

A: Attheendoftheproject

B: Inthedefinestage

C: Onlyifthemeasurementsarenotmeetingcustomerspecification

D: Beforeanyprocessimprovementwork


Question 29: Which of these would be classed as a visible failure?

A: Staffmorale

B: Defects

C: Lostsales

D: Reputationaldamage

Question 30: Which one best describes the following: A high level chart which is expanded from the highest level down to root cause level, start and end points are identified on the SIPOC?

A: Topdownchart

B: Swimlanechart

C: Valuestreammapcurrentstate

D: Valuestreammapfuturestate

improvement practitioner apprenticeship standard mock exam

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