improve public safety

Smarter Government – Public SafetyImproving the economic health, welfare and safety of society

© 2012 IBM Corporation

Presented byDate


Smarter Government – Public Safety

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Providing leadership in the face of global challenges.

Changing demographics increase the cost of social protection

Citizens expect better and more responsive government services from

Every major country affected by terrorism and regional conflicts

Government financessignificantly weakened by the global financial crisis

Rising energy costs, water supplies at risk



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Governments face challenges – and opportunities -- in every functional area.

Increase outcome effectiveness

26% to 58%Percent of government spending allocated to social protection

Savings from reduced fraud and error

£ 3.1 billionEstimates of fraud and error across all benefits during 2009/10 in Great Britain

Savings from reduced fraud and error

$1.2 billionAmount New York State Department of Taxation and Finance has decreased improper payments since its inception

Conserving energy, increasing productivity

4.8 billion hoursAdditional hours that traffic congestion forced Americans to spend on the roadways, a loss of 3.9 billion gallons of fuel worth $115 billion

Reducing crime’s true cost

$943 per personThe tangible social and economic cost of crime in Canada -- $31.4 billion, or $943 for each man, woman and child



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To ensure the economic health, welfare and security of their citizens, government leaders are prioritizing these imperatives:

Improve Citizen and Business Services

Build Intelligent Transportation Systems

Strengthen National Security

Manage Resources More Effectively

Improve Public Safety



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The information age creates a new series of challenges for Public Safety Agencies.

Data overload

21%

Increase in the volume of information—much in unstructured formats

New and emerging threats

$388 Billion

The community (law abiding and criminal) accesses and uses data in new ways—increasingly mobile and interconnected

Increasing public expectations

57%

Today’s economy and society are digitally interconnected— citizens expect public services to adapt

Forecast growth path in global CCTV installations 2011−13

Global cost of cybercrime The percentage of city expenditure that can be attributed to public safety



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Public safety agency leaders are changing their approach to mitigate today’s threats.

Yesterday’s approach

• Back-office analysis

• Specialized analysts

• Jurisdiction-driven processes

• Post-incident investigative management

Greater collaboration and coordination between people, information and processes Greater collaboration and coordination between people, information and processes

PeoplePeople

InformationInformation ProcessProcess

Smarter public safetyapproach

• Analysis at the core of all operations

• Expanded communityof users

• Working across information boundaries

• Intelligence driven threat management

• Real-time and predictive analytics



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What does a smarter public safety agency look like?

Coordinate and integrate trusted information systemsCoordinate and integrate trusted information systems

AgencyAgency

Enhance situationalawarenessEnhance situationalawareness

Enable proactiveplanning and intelligence based decision making

Enable proactiveplanning and intelligence based decision making

Establish unified threat assessment and

response capability

Establish unified threat assessment and

response capability

Establish access to relevant data

Establish access to relevant data

These hallmarks apply to law enforcement, emergency management and disaster response agenciesThese hallmarks apply to law enforcement, emergency management and disaster response agencies



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The City of Memphis Police Department reduces crime through analytics and makes their city smarter and safer.

Over four years, crime rates have decreased

by 19%

Business problem: The City of Memphis Police Department (MPD) had a tremendous amount of data on crime but lacked a systematic way to analytically harness the data and turn it into actionable insight.

Solution: Deploy an analytic solution enabling the city to harness their existing crime data and take proactive actions to reduce crime. A collaborative project including the MPD, the University of Memphis, ESRI and IBM.

“It gives us a better idea of what type of crimes are occurring and when where they are happening. That in turn gives us a better idea of how to utilize our manpower.”—Barbara Adams, Memphis Police Department

Crime hot spots quickly identified, resources deployed more efficiently

Responding officers have great situational awareness, improving officer safety

Data and insight more easily shared with multiple agencies allowing for interagency collaboration



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A city in Canada improves officer insight and efficiency makes their city smarter and safer.

7000new records per day.

Data is resolved and related automatically every hour. On average

5.5 million identities

Uncovered relationships and linkages that they never knew before. So far, the

Business problem: Officers were spending significant time and expense manually building linkages between arrest databases, street checks, gang data, intelligence reports, and unstructured data sources.

Solution: Adopt analytic solutions to find non-obvious relationships among pieces of information, resolve identities and gain new insights into possible links to other known criminals and criminal activities.

previously loaded have beenresolved to 3.5 million.



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The city of Madrid improves emergency response time and makes their city smarter and safer.

by 15%

The Emergency Response Agency improved response time

Business problem: Reduce response times for emergencies and best allocate the right resources to solve incidents quickly and most effectively. Their system was not as integrated as it needed to be between agencies and technology.

Solution: An integrated response system that coordinates data, location information, GPS data, historical data, current traffic and weather conditions. Dispatchers can quickly gather all relevant data in regards to an incident and dispatch the best resources, with route recommendations.

“All the different groups that aid and protect citizens are now able to deliver information to the emergency response center concerning events and emergencies happening in Madrid. And they receive instructions on where and how to intervene.”

—Fernando Garcia Ruiz, Head of Innovation & Development, Department of Security, City of Madrid

Established an integrated communication system that enhances situational awareness



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How do you build an efficient, effective and smarter public safety capability?

Business outcomes

• Establish access to relevant data

• Coordinate, and integrated trusted information systems

• Enhance situational awareness

Transformational stages

Valu

eV

alue

Access To A Wide Variety of Relevant Information Sources


MaturityMaturity

ManagedataManagedata

AnalyzepatternsAnalyzepatterns

OptimizeoutcomesOptimizeoutcomes

Information Integrated with Operations


Unified Threat Assessment and Response


• Enable proactive planning and intelligence based decision making

• Establish unified threat assessment and response capability

An Integrated and Trusted Information Base


Proactive Planning and Decision Making


Optimized Environment and Resources to Anticipate, Prevent and Respond




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We can help you plan and execute critical aspects of your journey.

IBM solution area:Public Safety

• Data Management

• Data Analytics (i2, SPSS)

• Crime Information Warehouse / Video Correlation

• Data Management

• Data Analytics (i2, SPSS)

• Crime Information Warehouse / Video Correlation

• Emergency Response Solutions / IOC

• Real-Time Crime Center

• Emergency Response Solutions / IOC

• Real-Time Crime Center

Transformational stages

Valu

eV

alue

MaturityMaturity

ManagedataManagedata

AnalyzepatternsAnalyzepatterns

OptimizeoutcomesOptimizeoutcomes















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We apply systems thinking, tools and expertise to help you manage complexity and the innovation process.

InfrastructureArchitecture

InfrastructureArchitecture

ApplicationArchitectureApplication

Architecture

Mission Architecture

Mission Architecture

Componentized target operating model that enables mission definition and transformation

Componentized target operating model that enables mission definition and transformation

Process transformationProcess transformation

Public Safety processes, services and data, structured to enable the speed and flexibility required to be efficient and effective

Public Safety processes, services and data, structured to enable the speed and flexibility required to be efficient and effective

Application transformationApplication transformation

Systems that underpin process, application and technology blueprintsSystems that underpin process, application and technology blueprints

Operating environment transformationOperating environment transformation



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Data ManagementData consolidation, compression and management reduces cost, improves performance and deepens insights for public safety.

Enables you to…

• Integrate data collaboration within agency

• Centralize controlled environment for data management

• Enhance situational awareness using existing data

Taking control of dataTaking control of data

• Structured and unstructured

• Siloed

• Incomplete

• Structured and unstructured

• Siloed

• Incomplete

• Organized

• Automated

• Improved

• Organized

• Automated

• Improved



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Crime Data Analytics:Data optimization creates an integrated view of structured and non structured sources to enable more efficient deployment of resources and greater situational awareness.

Enables you to…

• Reduce crime rates

• Improve safety for first responders

• Enhance performance management

Crime DataAnalytics

Crime DataAnalytics

CrimeStatistics

CrimeStatistics

Social Media

Social Media

OtherSourcesOther

Sources

EntityAnalytics

EntityAnalytics

VideoSurveillance

VideoSurveillance



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Crime Information Warehouse / Real-Time Crime Center:Provides a single, integrated and coordinated source of crime information data -- validated, counted and reported in accordance with federal and state reporting standards.

Enables you to…

• Gain insight from information

• Uncover and unlock hidden connections

• Improve situational awareness

• Move from reaction to prediction

Crime InformationWarehouse/RTCCCrime InformationWarehouse/RTCC

Structuredand unstructureddata

Structuredand unstructureddata

Real-time andpredictive outputfor improvedperformance

Real-time andpredictive outputfor improvedperformance



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Emergency Response / Intelligent Operations Center:Data, communication and system optimization creates an integrated view of structured and non-structured sources.

Enables you to…

• Centralize planning, organization, monitoring and sharing of information

• Improve safety for citizens and first responders

• Collaborate across agency and multi-jurisdictional lines

Unified,real-time viewof information

Unified,real-time viewof information

TelecomTelecom

• Leaders• Operators• Public

• Leaders• Operators• Public

AnalyticsAnalytics

EducationEducation

Energy andutilitiesEnergy andutilities

HealthcareHealthcare

Public safetyPublic safety

TransportationTransportation

Government servicesGovernment services



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How do you access your capabilities today? What would you like to improve?

Law Enforcement & Crime• Identity verification? • Improved crime prevention, fraud detection?• Interrelationships between crime data, and/or individuals?• Is data readily accessible, or is it siloed?

Emergency ResponseDo you face… • Incompatible and aging communications equipment • Limited and fragmented funding • Limited and fragmented planning at different levels • Lack of coordination and cooperation amongst agencies • Multiple management and information systems across the city/region that

cannot communicate with each other or be easily accessed?

The Public Safety maturity model can help evaluate current maturity level aligned with your desired business outcomes.The Public Safety maturity model can help evaluate current maturity level aligned with your desired business outcomes.



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How far along the journey are you?

Exploring Investing Integrating Optimizing Innovating

Smarter Public Safety Summary Maturity Map

Unified threat assessment and response

Limited collaboration with agencies working in related areas

Some collaboration with other agencies but constrained by incompatible processes, systems, behaviors etc

Active approach and progress made in supporting effective collaboration across services and organizations

A command and control structure established to optimize response across all of the elements of Public safety

State of the art command center provides sophisticated real time intelligence feeds across the public safety domain

Proactive planning and decision making

Reporting primarily through reporting historical data from operating and resource management systems

Can perform more detailed analyses to inform strategic and tactical decision making

More sophisticated routine reporting incl real time alerts. Trend analysis and analyses used to support investigations

Analytical tools mine information to identify patterns and recommend preventative actions. Understand how inputs drive outcomes.

Use analytical techniques for optimizing the use of intelligence across the ecosystem of information providers

Responder operational insight

First responders access information through multiple, separate systems

Can access information through common systems, but difficult to integrate across sources and providers

First responders workers use effective information systems, including mobile tools

First responders have access to intelligence from multiple sources using mobile devices, in convenient formats and increasingly in real time

State of the art tools provide intelligence to the first responder, in real time—including collaboration across other agencies

Integrated, trusted information

A variety of information sources often unconnected and inconsistent

Can integrate some of the data, but have difficulty with some data (e.g. unstructured, external to agency)

Integrate and use information from a variety of sources using portals. However data quality needs to improve

Data quality is improved through data matching, name recognition etc Share information across organizational boundaries

Information integrated and optimized as intelligence by processing the data and presenting in optimal formats

Access to relevant data

Data collated from varied established sources (paper, tape etc.) making it difficult to collate, process and share

Some investment in new instrumentation (e.g. video cameras) and conversion of some data to more useable forms

Wider range of information including new sources, e.g. digital audio, internet, social networking etc. and working with partners

Strategic approach to intelligence collection with a plan for how data can be collated and converted to useable formats

Information collated from a wide variety of sources is processed so its use can be optimized across the agency and partners

Maturity Level

Source: IBM Center For Applied Insights.



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Which implementation approach best supports your business objectives?

Business outcomes

Considerations

Options

• Establish access to relevant data

• Coordinate, and integrated trusted information systems

• Enhance situational awareness

Get the parts, build it yourself Work with a vendor to design and build it for you

Count on a strategic partner to implement and run the solution

Business Design Service Levels Deployment Models Funding Options

Access to skills, best practices, technology and financing must be evaluated from the beginning to deliver desired results. Access to skills, best practices, technology and financing must be evaluated from the beginning to deliver desired results.

• Enable proactive planning and intelligence based decision making

• Establish unified threat assessment and response capability

improve public safety

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unstructured data sources