important: this booklet contains important information ... · cadillac limited warranty and owner...

Black plate (1,1)Cadillac Limited Warranty and Owner Assistance Information - 2011

IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explainsowner assistance information and GM's participation in an Alternative Dispute Resolution Program.

Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sureto keep it with your vehicle if you sell it so future owners will have the information.

Owner's Name:

Street Address:

City & State:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:


Have you purchased the Genuine GM Protection Plan? The GMProtection Plan may be purchased within specific time/mileagelimitations. Remember, if the service contract you are considering forpurchase does not have the GM Protection Plan emblem shown aboveon it, then it is not the Genuine GM Protection Plan from GM.

© 2010 Cadillac Motor Car Division, General Motors. All rights reserved. Printed in the U.S.A. GENERAL MOTORS,GM, CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors LLC.

Part No. 25966010 A First Printing


2011 Cadillac Limited Warranty andOwner Assistance Information

Important Message toOwners... . . . . . . . . . . . . . . . . . . . . . . . 1GM's Commitment . . . . . . . . . . . . . . 1Owner Assistance . . . . . . . . . . . . . . . 1GM Participation in anAlternative DisputeResolution Program . . . . . . . . . . . 1

Warranty Service – UnitedStates and Canada . . . . . . . . . . . . 1

Warranty Coverage at aGlance . . . . . . . . . . . . . . . . . . . . . . . . . 2New Vehicle LimitedWarranty . . . . . . . . . . . . . . . . . . . . . . . 2

Emission Control SystemWarranty . . . . . . . . . . . . . . . . . . . . . . . 2

New Vehicle Limited Warranty . . .4What Is Covered . . . . . . . . . . . . . . . . 4Cadillac DTS ProtectionSeries . . . . . . . . . . . . . . . . . . . . . . . . 10

What Is Not Covered . . . . . . . . . . 10

Cadillac Escalade HybridWarranty . . . . . . . . . . . . . . . . . . . . . 14

What is Covered . . . . . . . . . . . . . . . 15What is Not Covered . . . . . . . . . . . 15

Things to Know About the NewVehicle Limited Warranty . . . . 16Warranty Repairs –Component Exchanges . . . . . . 16

Warranty Repairs – RecycledMaterials . . . . . . . . . . . . . . . . . . . . . 16

Tire Service . . . . . . . . . . . . . . . . . . . . 166.6L DURAMAX® DieselEngine Components . . . . . . . . . . 16

Aftermarket EnginePerformance EnhancementProducts and Modifications . . . 17

After-Manufacture“Rustproofing” . . . . . . . . . . . . . . . . 17

Paint, Trim, and AppearanceItems . . . . . . . . . . . . . . . . . . . . . . . . . 18

Vehicle Operation and Care . . . 18Maintenance and WarrantyService Records . . . . . . . . . . . . . . 18

Chemical Paint Spotting . . . . . . . 18Warranty Coverage –Extensions . . . . . . . . . . . . . . . . . . . 18

Touring Owner Service –Foreign Countries . . . . . . . . . . . . 19

Warranty Service – ForeignCountries . . . . . . . . . . . . . . . . . . . . . 19

Original EquipmentAlterations . . . . . . . . . . . . . . . . . . . . 20

Recreation Vehicle andSpecial Body or EquipmentAlterations . . . . . . . . . . . . . . . . . . . . 20

Pre-Delivery Service . . . . . . . . . . . 20Production Changes . . . . . . . . . . . 21Noise Emissions Warrantyfor Light Duty TrucksOver 10,000 LBSGrossVehicle WeightRating (GVWR) Only . . . . . . . . . . 21


2011 Cadillac Limited Warranty andOwner Assistance Information

Emission Control SystemsWarranty . . . . . . . . . . . . . . . . . . . . . . 22What Is Covered . . . . . . . . . . . . . . . 22How to Determine theApplicable EmissionsControl System Warranty . . . . . 22

Federal Emission ControlSystem Warranty . . . . . . . . . . . . . 22

California Emission ControlSystem Warranty . . . . . . . . . . . . . 24

Emission WarrantyParts List . . . . . . . . . . . . . . . . . . . . . 28Replacement Parts . . . . . . . . . . . . 32Maintenance and Repairs . . . . . . 32Claims Procedure . . . . . . . . . . . . . . 33

Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . 34

State WarrantyEnforcement Laws . . . . . . . . . . . 36

Warranty Information forCalifornia Only . . . . . . . . . . . . . . . 37

Special Coverage AdjustmentPrograms Beyond theWarranty Period . . . . . . . . . . . . . . 38

Customer AssistanceOffices . . . . . . . . . . . . . . . . . . . . . . . . 39

Customer Assistance for TextTelephone (TTY) Users . . . . . . . 40

Online Owner Center . . . . . . . . . . 41Cadillac OwnerCenter (U.S.) —www.cadillacownercenter.com . . 41My GM Canada (Canada) —www.gm.ca . . . . . . . . . . . . . . . . . . . 41

Roadside AssistanceProgram . . . . . . . . . . . . . . . . . . . . . . 42

Courtesy TransportationProgram . . . . . . . . . . . . . . . . . . . . . . 43


Important Message to Owners... 1

GM's Commitment

GM is committed to assuringsatisfaction with your new vehicle.

Your dealer also wants you to becompletely satisfied and invites youto return for all your service needs,both during and after the warrantyperiod.

Owner Assistance

The dealer is best equipped toprovide all your vehicle's serviceneeds. Should you ever encountera problem that is not resolvedduring or after the limited warrantyperiod, talk to a member of dealermanagement. Under certaincircumstances, GM and/or GMdealers may provide assistance

after the limited warranty periodhas expired when the problemresults from a defect in materialor workmanship. These instanceswill be reviewed on a case-by-casebasis. If the issue has not beenresolved to your satisfaction,follow the Customer SatisfactionProcedure on page 34.

We thank you for choosing GM.

GM Participation in anAlternative Dispute ResolutionProgram

See Customer SatisfactionProcedure on page 34 forinformation on the voluntary,non-binding Alternative DisputeResolution Program in which GMparticipates.

Warranty Service – UnitedStates and Canada

The selling dealer has investedin the proper tools, training andparts inventory to ensure that anynecessary warranty repairs canbe made to your GM vehicle.GM requests that the vehicle bereturned to the selling dealer forall warranty repairs. If a situationor event occurs where you aresignificantly inconvenienced, anauthorized GM dealer can makethe warranty repairs. However, inthe event the dealer is not able toperform the repair due to the specialtool and training requirements,contact the Customer AssistanceOffices on page 39. If you areunable to return to the sellingdealer, contact a GM dealer in theUnited States or Canada forwarranty service.


2 Warranty Coverage at a Glance

The warranty coverages aresummarized below.

New Vehicle Limited Warranty

Bumper-to-Bumper(Includes Tires). Coverage is for the first 4 years

or 50,000 miles, whichevercomes first.

Powertrain. Coverage is for the first 5 years

or 100,000 miles, whichevercomes first.

Sheet Metal. Corrosion coverage is for the

first 4 years or 50,000 miles,whichever comes first.

. Rust-through coverage is for thefirst 6 years, unlimited mileage.

6.6L DURAMAX® Diesel Engine(If Equipped). Coverage is for 5 years or

100,000 miles, whichevercomes first.

Emission Control SystemWarranty

For light duty trucks, see “How toDetermine the Applicable EmissionsControl System Warranty” underEmission Control Systems Warrantyon page 22 for more information.

Federal. Gasoline Engines

‐ Defects and performancefor cars and light duty truckemission control systems arecovered for the first 2 yearsor 24,000 miles, whichevercomes first. From the first2 years or 24,000 miles to4 years or 50,000 milesdefects in material orworkmanship continue tobe covered under the NewVehicle Limited WarrantyBumper-to-Bumper coverageexplained previously. Specifiedmajor components arecovered for the first 8 yearsor 80,000 miles, whichevercomes first.

‐ Defects and performance forheavy duty truck emissioncontrol systems are coveredfor the first 5 years or50,000 miles, whichevercomes first.


Warranty Coverage at a Glance 3

. 6.6L DURAMAX® DieselEngines are covered for thefirst 5 years or 50,000 miles,whichever comes first.

California. Gasoline Engines

‐ Defects and performancefor cars and trucks with lightduty or medium duty emissioncontrol systems are coveredfor the first 3 years or50,000 miles, whichevercomes first.

‐ Specified components for carsor light duty trucks equippedwith light duty or medium dutytruck emission control systemsare covered for the first7 years or 70,000 miles,whichever comes first.

. 6.6L DURAMAX® DieselEngines

‐ Defects and performance forthe emission control systemsare covered for the first5 years or 50,000 miles,whichever comes first.

‐ Specified components for theemission control system arecovered for the first 7 yearsor 70,000 miles, whichevercomes first.

Important: Some Californiaemission vehicles may have specialcoverages longer than those listedhere. See “California EmissionControl System Warranty” underEmission Control Systems Warrantyon page 22.

Noise Emissions. Coverage is for applicable

vehicles weighing over10,000 lbs based on the GrossVehicle Weight Rating (GVWR)only, for the entire life of thevehicle.


4 New Vehicle Limited Warranty

GM will provide for repairs to thevehicle during the warranty period inaccordance with the following terms,conditions, and limitations.

What Is Covered

Warranty Applies

This warranty is for GM vehiclesregistered in the United States andnormally operated in the UnitedStates or Canada, and is providedto the original and any subsequentowners of the vehicle during thewarranty period.

Repairs Covered

The warranty covers repairs tocorrect any vehicle defect related tomaterials or workmanship occurringduring the warranty period. Neededrepairs will be performed using newor remanufactured parts.

No Charge

Warranty repairs, including towing,parts, and labor, will be made at nocharge.

Obtaining Repairs

To obtain warranty repairs, take thevehicle to a Cadillac dealer facilitywithin the warranty period andrequest the needed repairs.A reasonable time must be allowedfor the dealer to perform necessaryrepairs.

Warranty Period

The warranty period for allcoverages begins on the date thevehicle is first delivered or put inuse and ends at the expiration ofthe coverage period.

Bumper-to-Bumper Coverage

The complete vehicle is coveredfor 4 years or 50,000 miles,whichever comes first, except forother coverages listed here under“What Is Covered” and those itemslisted under “What Is Not Covered”later in this section.

Powertrain Coverage

The powertrain is covered for5 years or 100,000 miles, whichevercomes first, except for othercoverages listed here under “Whatis Covered” and those items listedunder “What is Not Covered” later inthis section.

Engine Coverage includes: Allinternally lubricated parts, engine oilcooling hoses, lines and radiators.Also included are all actuators andelectrical components internalto the engine (i.e.: Active FuelManagement Valve Lifter OilManifold, etc.) cylinder head, block,timing gears, timing chain, timingcover, oil pump/oil pump housing,OHC carriers, valve covers, oil pan,seals, gaskets, manifolds, flywheel,water pump, harmonic balancer,engine mount, turbocharger andsupercharger. Timing belts arecovered until the first scheduledmaintenance interval.


New Vehicle Limited Warranty 5

Exclusions: Excluded from thepowertrain coverage are sensors,wiring, connectors, engine radiator,coolant hoses, coolant and heatercore. Coverage on the enginecooling system begins at the inlet tothe water pump and ends with thethermostat housing and/or outletthat attaches to the return hose.Also excluded is the starter motor,entire pressurized fuel system(in-tank fuel pump, pressure lines,fuel rail(s), regulator, injectors andreturn line) as well as the Engine/Powertrain Control Module and/ormodule programming.

Transmission/Transaxle Coverageincludes: All internally lubricatedparts, case, torque converter,mounts, seals and gaskets aswell as any electrical componentsinternal to the transmission/transaxle. Also covered are anyactuators directly connected to thetransmission (slave cylinder, etc.).

Exclusions: Excluded fromthe powertrain coverage aretransmission cooling lines, hoses,radiator, sensors, wiring andelectrical connectors. Also excludedare the clutch and pressure plateas well as any TransmissionControl Module and/or moduleprogramming.

Transfer Case Coverage includes:All internally lubricated parts, case,mounts, seals and gaskets as wellas any electrical componentsinternal to the transfer case. Alsocovered are any actuators directlyconnected to the transfer case aswell as encoder motor.

Exclusions: Excluded fromthe powertrain coverage aretransfer case cooling lines, hoses,radiator, sensors, wiring, electricalconnectors as well as the transfercase control module and/or moduleprogramming.

Drive Systems Coverageincludes: All internally lubricatedparts, final drive housings, axleshafts and bearings, constantvelocity joints, propeller shaftsand universal joints. All mounts,supports, seals, gaskets as well asany electrical components internalto the drive axle. Also covered areany actuators directly connected tothe drive axle (i.e.: front differentialactuator, etc.).

Exclusions: Excluded from thepowertrain coverage are all wheelbearings, drive wheel front andrear hub bearings, locking hubs,drive system cooling, lines, hoses,radiator, sensors, wiring andelectrical connectors related to drivesystems as well as any drive systemcontrol module and/or moduleprogramming.



Tire Coverage

The tires supplied with your vehicle are covered by General Motors againstdefects in material or workmanship under the bumper-to-bumper warrantycoverage. For vehicles within the bumper-to-bumper warranty coverage,defective tires will be replaced on a pro rata adjustment basis according tothe following mileage-based schedule:

Mileage Replacement Percentage Coveredby GM

0-12,000 100%

12,001-36,000 Sliding scale starting at 67% at12,001, proportionately falling(1.96%/1,000 miles) to 20% at

36,000 miles

36,001-50,000 20% (Buick and Cadillac Only)

36,001+ 0% (Chevrolet and GMC Only)

50,001+ 0% (Buick and Cadillac Only)



Examples:

Miles Coverage

6,000 100%

12,000 100%

12,001 67%

18,000 55.25%

24,000 43.5%

30,000 31.75%

36,000 20%

48,000 20% Buick and Cadillac(0% Chevrolet and GMC)

This schedule applies to the price ofthe tires only. GM will cover 100% ofthe cost to mount and balance thetires replaced under warranty forthe full bumper-to-bumper warrantyperiod.

After your New Vehicle LimitedWarranty expires, you may still havepro-rated warranty coverage on youroriginal equipment tires by the tiremanufacturer. Contact your GMdealer or the tire manufacturer ofthe brand of tires on your vehicle formore information. The following is alist of current tire manufacturer'swebsites and toll-free customerassistance numbers.



Tire Companies

Company Website Toll-Free Number

Bridgestone/Firestone www.bridgestonetire.com 1-800-356-4644

Continental/Generalwww.generaltire.com

www.continentaltire.com1-800-847-33491-800-847-3349

Goodyear/Dunlopwww.goodyeartires.comwww.dunloptires.com

1-800-321-2136

Michelin/Uniroyal/Goodrich www.michelinman.com 1-800-847-3435

Hankook www.hankooktireusa.com1-877-740-7000 (East)1-800-426-8252 (West)

Kumho www.kumhousa.com 1-800-445-8646

Pirelli www.us.pirelli.com 1-800-747-3554

Maxxis www.maxxis.com 1-866-509-7067

When a tire is removed from servicedue to a covered warranty conditionunder a tire manufacturer's LimitedWarranty Program, you may beeligible for a tire replacement or acomparable new tire on a pro-ratedbasis.

The tire manufacturer's limitedwarranty program, which can beobtained by calling or visiting thetire manufacturer's website or any

authorized dealer, are in lieu ofall other remedies or warranties,expressed or implied, arisingby law or otherwise, includingfitness for a particular purposeor merchantability.



The tire manufacturer's expresslydisclaim liability for indirect,special, incidental or consequentialdamages, lost profit, loss ofbusiness, loss of goodwill, loss ofreputation, punitive or any otherdamage, cost or loss of any kind.*

*Some states do not allow theexclusion or limitation of incidentalor consequential damages, so theabove limitations or exclusion maynot apply to you.

Accessory Coverages

All GM parts and accessories soldand permanently installed on a GMvehicle by a GM Dealer or GMapproved Accessory Distributor/Installer (ADI) prior to delivery willbe covered under the applicableportion (Bumper-to-Bumper,Powertrain, etc.) of the New VehicleLimited Warranty. In the event GMaccessories are installed aftervehicle delivery, or are replacedunder the New Vehicle Limited

Warranty, they will be covered, partsand labor, for the balance of theapplicable portion of the NewVehicle Limited Warranty, but inno event less than 12 months/12,000 miles.

GM accessories soldover-the-counter, or those notrequiring installation, will continueto receive the standard GM DealerParts Warranty of 12 months fromthe date of purchase, parts only.

GM Licensed Accessoriesare covered under theaccessory-specific manufacturer'swarranty and are not warrantedby GM or its dealers.

Notice: This warranty excludes:

Any communications device thatbecomes unusable or unable tofunction as intended due tounavailability of compatiblewireless service or GPS satellitesignals.

Sheet Metal Coverage

Sheet metal panels are coveredagainst corrosion and rust-throughas follows:

Corrosion: Body sheet metalpanels are covered against rust for4 years or 50,000 miles, whichevercomes first.

Rust-Through: Any body sheetmetal panel that rusts through, anactual hole in the sheet metal, iscovered for up to 6 years, unlimitedmileage.

Important: Cosmetic or surfacecorrosion, resulting from stonechips or scratches in the paint,for example, is not included insheet metal coverage.

Towing

Towing is covered to the nearestCadillac dealer if your vehiclecannot be driven because of awarranted defect.



6.6L DURAMAX® Diesel EngineCoverage

For trucks equipped with a6.6L DURAMAX® Diesel Engine,the diesel engine, except thoseitems listed under “What Is NotCovered” later in this section,is covered for 5 years or100,000 miles, whichever comesfirst. For additional information,refer to Things to Know About theNew Vehicle Limited Warranty onpage 16. Also refer to theappropriate emission control systemwarranty for possible additionalcoverages.

Cadillac DTS Protection Series

The Cadillac DTS Protection Seriesis protected by GM's warrantycoverage, with the exception of thetransparent glass. See WarrantyCoverage at a Glance on page 2 formore information. The transparentarmor glass in your vehicle iscovered under warranty for 2 yearsor 25,000 miles, whichever occursfirst. The glass can delaminate dueto excessive scratches to the innerpolycarbonate surface, extendedexposure to sunlight and high heat,or if the windows are deep tinted.In such instances, the glasswarranty may be voided. The GMnew vehicle limited warranty coversall work performed by the armoringupfitter, so there is no need to dealdirectly or separately with theupfitter for correction of anyproblems associated with thearmoring or any of its specialcomponents during the warrantyperiod.

What Is Not Covered

Tire and Wheel Damage or Wear

Normal tire wear or wear-out isnot covered. Road hazard damagesuch as punctures, cuts, snags,and breaks resulting from potholeimpact, curb impact, or fromother objects and tire weardue to misalignment beyond themaintenance period is not covered.Also, damage from improperinflation, overloading, spinning,as when stuck in mud or snow, tirechains, racing, improper mountingor dismounting, misuse, negligence,alteration, improper repair, accident,collision or fire, vandalism ormisapplication is not covered.Damage to wheels or tire sidewallscaused by automatic car washes orcleaning agents is not covered.



Damage Due to Bedliners

Owners of trucks with a bedliner,whether after-market or factoryinstalled, should expect that withnormal operation the bedliner willmove. This movement may causefinish damage. Therefore, anydamage caused by the bedliner isnot covered under the terms of theNew Vehicle Limited Waranty.

Damage Due to Accident, Misuse,or Alteration

The New Vehicle Limited Warrantydoes not cover damage caused asthe result of any of the following:. Collision, fire, theft, freezing,

vandalism, riot, explosion,or objects striking the vehicle

. Misuse of the vehicle such asdriving over curbs, overloading,racing, or other competition.Proper vehicle use is discussedin the owner manual.

. Alteration, modification,or tampering to the vehicle,including, but not limited tothe body, chassis, powertrain,driveline, or other componentsafter final assembly by GM.

. Coverages do not applyif the odometer has beendisconnected, its reading hasbeen altered, or mileage cannotbe determined.

. Installation of non-GM(General Motors) parts

. Water or fluid contamination

. Damage resulting from hail,floods, windstorms, lightning andother environmental conditions

. Alteration of glass parts byapplication of tinting films

Important: This warranty is void onvehicles currently or previously titledas salvaged, scrapped, junked,or otherwise considered a total loss.

Damage or Corrosion Dueto Environment, ChemicalTreatments, or AftermarketProducts

Damage caused by airborne fallout,rail dust, salt from sea air, salt orother materials used to control roadconditions, chemicals, tree sap,stones, hail, earthquake, water orflood, windstorm, lightning, theapplication of chemicals or sealantssubsequent to manufacture, etc., isnot covered. See “Chemical PaintSpotting” under Things to KnowAbout the New Vehicle LimitedWarranty on page 16.

Damage Due to Insufficient orImproper Maintenance

Damage caused by failure to followthe recommended maintenanceschedule intervals and/or failureto use or maintain proper fluids,or maintain fluids betweenrecommended maintenanceintervals, fuel, lubricants,or refrigerants recommended inthe owner manual is not covered.



Damage Due to Contaminated orPoor Quality Fuel

Poor fuel quality or incorrect fuelmay cause driveability problemssuch as hesitation, lack of power,stall, or no start. It may also rendergauges inoperable or degradefunctionality for components suchas spark plugs, oxygen sensors,and the catalytic converter. Damagefrom poor fuel quality, watercontamination, incorrect diesel fuelor gasoline may not be covered.

It is recommended that gasolinemeet specifications whichwere developed by automobilemanufacturers around the worldand contained in the World-WideFuel Charter which isavailable from the Allianceof Automobile Manufacturersat www.autoalliance.org/fuel_charter.htm. Gasoline meetingthese specifications could provideimproved driveability and emissioncontrol system performancecompared to other gasoline.

Please refer to your Owner Manualunder “Fuel” , for additionalrecommendations, including the useof TOP TIER Detergent Gasoline.Additional information can also befound at: www.toptiergas.com/index.html.

Damage Due to Impact, Use,or the Environment

Windshield or glass cracks, chipsor scratches due to impact are notcovered. Windshield cracks will becovered for the first 12 months,regardless of mileage if caused bydefects in material or workmanship.

Lights, lens, mirrors, paint, grill,moldings and trim are not coveredfor cracks, chips, scratches, dents,dings and punctures or tears as aresult of impact with other objectsor road hazards. In addition, cracks,chips, scratches or other damage tothe face of a radio or instrumentcluster from impact or foreignobjects is not covered.

Maintenance

All vehicles require periodicmaintenance. Maintenanceservices, such as those detailed inthe owner manual are the owner'sexpense. Vehicle lubrication,cleaning, or polishing are notcovered. Failure of or damage tocomponents requiring replacementor repair due to vehicle use, wear,exposure, or lack of maintenanceis not covered.

Items such as:. Audio System Cleaning. Brake Pads/Linings. Clutch Linings. Coolants and Fluids. Filters. Keyless Entry (or other remote

transmitter/receiver batteries) *



. Limited Slip Rear Axle Service

. Tire Rotation

. Wheel Alignment/Balance **

. Wiper Inserts

are covered up to the firstmaintenance inspection periodoutlined in the Owner Manual.Any replacement at the time of,or beyond the maintenanceinspection period is consideredmaintenance, and is not coveredas part of the New Vehicle LimitedWarranty. The New Vehicle LimitedWarranty only covers componentswhen replacement or repair of thesecomponents is the result of a defectin material or workmanship.

* Consumable battery covered up to12 months only.

** Maintenance items after7,500 miles.

Extra Expenses

Economic loss or extra expense isnot covered.

Examples include:. Inconvenience. Lodging, meals, or other travel

costs. Loss of vehicle use. Payment for loss of time or pay. State or local taxes required on

warranty repairs. Storage

While extra expenses are notcovered by the New Vehicle LimitedWarranty, Cadillac does providemany additional customer benefits,such as Cadillac Owner Privileges.See your owner manual.

Other Terms: This warranty givesyou specific legal rights and youmay also have other rights whichvary from state to state.

GM does not authorize any personto create for it any other obligationor liability in connection with thesevehicles. Any implied warranty ofmerchantability or fitness for aparticular purpose applicable tothis vehicle is limited in durationto the duration of this writtenwarranty. Performance of repairsand needed adjustments is theexclusive remedy under thiswritten warranty or any impliedwarranty. GM shall not be liablefor incidental or consequentialdamages, such as, but not limitedto, lost wages or vehicle rentalexpenses, resulting from breachof this written warranty or anyimplied warranty.*

* Some states do not allowlimitations on how long an impliedwarranty will last or the exclusionor limitation of incidental orconsequential damages, so theabove limitations or exclusionsmay not apply to you.



Cadillac Escalade HybridWarranty

For vehicles sold in theUnited States, in additionto the Bumper‐to‐BumperCoverage described previously,General Motors will warrantcertain Hybrid components foreach Escalade Hybrid (hereafterreferred to as Hybrid) for 8 years or160 000 kilometers (100,000 miles),whichever comes first, from theoriginal in‐service date of thevehicle, against warrantable repairsto the specific Hybrid componentsof the vehicle.

For vehicles sold in Canada,in addition to the Base WarrantyCoverage described in theGM Canadian Cadillac LimitedWarranty and Owner AssistanceBooklet, General Motors ofCanada Limited will warrantcertain Hybrid components foreach Escalade Hybrid (hereafterreferred to as Hybrid) for 8 years or160,000 kilometers (100,000 miles),whichever comes first, from theoriginal in‐service date of thevehicle, against warrantable repairsto the specific Hybrid componentsof the vehicle.

This warranty is for Hybrid vehiclesregistered in the United States orCanada, and normally operatedin the United States or Canadarespectively. In addition to the initialowner of the vehicle, the coverage

described in this Hybrid warrantyis transferable at no cost to anysubsequent person(s) who assumesownership of the vehicle withinthe above described 8 years or160,000 kilometers (100,000 miles)term. No deductibles are associatedwith this Hybrid warranty.

This Hybrid warranty is in additionto the express conditions andwarranties described previously.The coverage and benefitsdescribed under “New VehicleLimited Warranty” are not extendedor altered because of this specialHybrid Component Warranty.

For Hybrid owners requiring morecomprehensive coverage than thatprovided under this Hybrid warranty,a GM Protection Plan may beavailable. See your Cadillac dealerfor more details.



What is Covered

This Hybrid warranty covers repairsto correct any vehicle defect relatedto materials or workmanshipoccurring during the 8 year or160 000 kilometers (100,000 miles)term for the following:

Towing

During the 8 year or160 000 kilometers (100,000 miles),Hybrid warranty period, towing iscovered to the nearest Cadillacservicing dealer if your vehiclecannot be driven because of awarranted Hybrid specific defect.Contact the Cadillac RoadsideAssistance Center for towing. Referto the owner manual for details.

Transmission

Hybrid transmission assembly andinternal components, including thetransmission auxiliary fluid pump,transmission auxiliary pumpcontroller, and 3-phase transmissioncables.

Brakes

Brake Modulator Assembly

Other Hybrid Components

Hybrid Battery

The 300-volt electrical systemincludes:. Hybrid High Voltage Wiring. Hybrid Control Modules. Transmission Power Inverter

Module (TPIM). Accessory Power Module (APM)

What is Not Covered

In addition to the ”What is NotCovered“ section previously, thisHybrid warranty does not cover thefollowing items:

Wear Items

Wear items, such as brake linings,are not covered in this Hybridwarranty.

Maintenance

As the vehicle owner, you areresponsible for the performanceof the scheduled maintenance listedin your owner manual. Maintenanceintervals, checks, inspections, andrecommended fluids and lubricantsas prescribed in the owner manualare necessary to keep your vehiclein good working condition. Anydamage caused by owner/lesseefailure to follow scheduledmaintenance may not be covered bywarranty. Scheduled maintenanceincludes such items as:. Brake Pads/Linings.. Coolants and Fluids. Filters


16 Things to Know About the New Vehicle Limited Warranty

Warranty Repairs –Component Exchanges

In the interest of customersatisfaction, GM may offerexchange service on somevehicle components. This serviceis intended to reduce the amountof time your vehicle is not availablefor use due to repairs. Componentsused in exchange are servicereplacement parts which may benew, remanufactured, reconditioned,or repaired, depending on thecomponent involved.

All exchange components usedmeet GM standards and arewarranted the same as newcomponents. Examples of thetypes of components that might beserviced in this fashion include:engine and transmissionassemblies, instrument clusterassemblies, radios, compact discplayers, tape players, batteries,and powertrain control modules.

Warranty Repairs – RecycledMaterials

Environmental Protection Agency(EPA) guidelines and GM supportthe capture, purification, and reuseof automotive air conditioningrefrigerant gases and enginecoolant. As a result, any repairsGM may make to your vehicle mayinvolve the installation of purifiedreclaimed refrigerant and coolant.

Tire Service

Any authorized Cadillac or tiredealer for your brand of tires canassist you with tire service. If, aftercontacting one of these dealers,you need further assistance or youhave questions, contact CadillacCustomer Assistance Center. Thetoll-free telephone numbers arelisted under Customer AssistanceOffices on page 39.

6.6L DURAMAX® Diesel EngineComponents

For trucks equipped with a6.6L Duramax® Diesel Engine,the complete engine assembly,including turbocharger components,is covered for defects in materialor workmanship for 5 years or100,000 miles, whichever comesfirst.. Cylinder block and heads and

all internal parts, intake andexhaust manifolds, timing gears,timing gear chain or belt andcover, flywheel, harmonicbalancer, valve covers, oil pan,oil pump, water pump, fuelpump, engine mounts, seals,and gaskets

. Diesel Fuel Metering System:injection pump, nozzles, highpressure lines, and highpressure sealing devices


Things to Know About the New Vehicle Limited Warranty 17

. Glow Plug Control System:control/glow plug assembly, glowplugs, cold advance relay, andEngine Control Module (ECM)

. Fuel injection control module,integral oil cooler, transmissionadapter plate, left and rightcommon fuel rails, fuel filterassembly, fuel temperaturesensor, and function block

Important: Some of thesecomponents may also be coveredby the Emission Warranty. SeeEmission Warranty Parts List onpage 28 for details.

Aftermarket EnginePerformance EnhancementProducts and Modifications

Some aftermarket engineperformance products andmodifications promise a way toincrease the horsepower and torquelevels of your vehicle’s powertrain.You should be aware that theseproducts may have detrimental

effects on the performance and lifeof the engine, exhaust emissionsystem, transmission, anddrivetrain. The Duramax® DieselEngine, Allison AutomaticTransmission®, and drivetrain havebeen designed and built to offerindustry leading durability andperformance in the most demandingapplications. Engine powerenhancement products may enablethe engine to operate at horsepowerand torque levels that coulddamage, create failure, or reducethe life of the engine, engineemission system, transmission,and drivetrain. Damage, failure,or reduced life of the engine,transmission, emission system,drivetrain or other vehiclecomponents caused by aftermarketengine performance enhancementproducts or modifications may notbe covered under your vehiclewarranty.

After-Manufacture“Rustproofing”

Your vehicle was designed and builtto resist corrosion. Application ofadditional rust-inhibiting materialsis neither necessary nor requiredunder the Sheet Metal Coverage.GM makes no recommendationsconcerning the usefulness or valueof such products.

Application of after-manufacturerustproofing products may createan environment which reduces thecorrosion resistance built into yourvehicle. Repairs to correct damagecaused by such applications are notcovered under your New VehicleLimited Warranty.



Paint, Trim, and AppearanceItems

Defects in paint, trim, upholstery,or other appearance items arenormally corrected during newvehicle preparation. If you find anypaint or appearance concerns,advise your dealer as soon aspossible. Your owner manual hasinstructions regarding the care ofthese items.

Vehicle Operation and Care

Considering the investment youhave made in your Cadillac, weknow you will want to operate andmaintain it properly. We urge you tofollow the maintenance instructionsin your owner manual.

If you have questions on how tokeep your vehicle in good workingcondition, see your Cadillac dealer,the place many customers chooseto have their maintenance workdone. You can rely on your Cadillacdealer to use the proper parts andrepair practices.

Maintenance and WarrantyService Records

Retain receipts coveringperformance of regularmaintenance. Receipts canbe very important if a questionarises as to whether a malfunctionis caused by lack of maintenance ora defect in material or workmanship.

A “Maintenance Record” is providedin the maintenance schedulesection of the owner manual forrecording services performed.

The servicing dealer can provide acopy of any warranty repairs foryour records.

Chemical Paint Spotting

Some weather and atmosphericconditions can create a chemicalfallout. Airborne pollutants canfall upon and adhere to paintedsurfaces on your vehicle. Thisdamage can take two forms:blotchy, ring-shaped discolorations,and/or small irregular dark spotsetched into the paint surface.

Although no defect in the factoryapplied paint causes this, Cadillacwill repair, at no charge to theowner, the painted surfaces of newvehicles damaged by this falloutcondition within 12 months or12,000 miles of purchase, whichevercomes first.

Warranty Coverage –Extensions

Time Extensions: The NewVehicle Limited Warranty will beextended one day for each daybeyond the first 24 hour periodin which your vehicle is at anauthorized dealer facility forwarranty service. You may be askedto show the repair orders to verifythe period of time the warranty is tobe extended. Your extension rightsmay vary depending on state law.



Mileage Extensions: Prior todelivery, some mileage is put onyour vehicle during testing at theassembly plant, during shipping,and while at the dealer facility.The dealer records this mileageon the first page of this warrantybooklet at delivery. For eligiblevehicles, this mileage will be addedto the mileage limits of the warrantyensuring that you receive full benefitof the coverage. Mileage extensioneligibility:. Applies only to new vehicles

held exclusively in new vehicleinventory.

. Does not apply to used vehicles,GM-owned vehicles, dealerowned used vehicles, or dealerdemonstrator vehicles.

. Does not apply to vehicles withmore than 1,000 miles on theodometer even though thevehicle may not have beenregistered for license plates.

Touring Owner Service –Foreign Countries

If you are touring in a foreigncountry and repairs are needed,take your vehicle to a GM dealerfacility, preferably one which sellsand services Cadillac vehicles.Once you return to the UnitedStates, provide your dealer witha statement of circumstances,the original repair order, proof ofownership, and any paid receiptindicating the work performed andparts replaced for reimbursementconsideration.

Important: Repairs madenecessary by the use of improperor dirty fuels and lubricants arenot covered under the warranty.See your owner manual foradditional information on fuelrequirements when operating inforeign countries.

Warranty Service – ForeignCountries

This warranty applies to GMvehicles registered in the UnitedStates and normally operated inthe United States or Canada. If youhave permanently relocated andestablished household residency inanother country, GM may authorizethe performance of repairs underthe warranty authorized for vehiclesgenerally sold by GM in thatcountry. Contact an authorizedGM dealer in your country forassistance.

Important: GM warranty coveragesmay be void on GM vehicles thathave been imported/exported forresale.



Original Equipment Alterations

This warranty does not cover anydamage or failure resulting frommodification or alteration to thevehicle's original equipment asmanufactured or assembled byGeneral Motors. Examples of thetypes of alterations that would notbe covered include cutting, welding,or disconnecting of the vehicle'soriginal equipment parts andcomponents.

Additionally, General Motors doesnot warranty non‐GM parts and/orcalibrations. The use of partsand/or control module calibrationsnot issued through General Motorswill void the warranty coveragefor those components that aredamaged or otherwise affected bythe installation of the non‐GM partand/or control module calibration.

The only exception is that non‐GMparts labeled “Certified to EPAStandards” are covered by theFederal Emissions PerformanceWarranty.

Recreation Vehicle and SpecialBody or Equipment Alterations

Installations or alterations tothe original equipment vehicle,or chassis, as manufactured andassembled by GM, are not coveredby this warranty. The special bodycompany, assembler, or equipmentinstaller is solely responsiblefor warranties on the body orequipment and any alterationsto any of the parts, components,systems, or assemblies installedby GM. Examples include, butare not limited to, special bodyinstallations, such as recreationalvehicles, the installation of anynon-GM part, cutting, welding,or the disconnecting of originalequipment vehicle or chassisparts and components, extensionof wheelbase, suspension anddriveline modifications, and axleadditions.

Pre-Delivery Service

Defects in the mechanical,electrical, sheet metal, paint, trim,and other components of yourvehicle may occur at the factoryor while it is being transported tothe dealer facility. Normally, anydefects occurring during assemblyare identified and corrected atthe factory during the inspectionprocess. In addition, dealers inspecteach vehicle before delivery. Theyrepair any uncorrected factorydefects and any transit damagedetected before the vehicle isdelivered to you.

Any defects still present at the timethe vehicle is delivered to you arecovered by the warranty. If you findany defects, advise your dealerwithout delay. For further detailsconcerning any repairs which thedealer may have made prior to youtaking delivery of your vehicle, askyour dealer.



Production Changes

GM and GM dealers reserve theright to make changes in vehiclesbuilt and/or sold by them at any timewithout incurring any obligation tomake the same or similar changeson vehicles previously built and/orsold by them.

Noise Emissions Warranty forLight Duty Trucks Over10,000 LBSGross VehicleWeight Rating (GVWR) Only

GM warrants to the first person whopurchases this vehicle for purposesother than resale and to eachsubsequent purchaser of thisvehicle, as manufactured by GM,that this vehicle was designed, built,and equipped to conform at the timeit left GM's control with all applicableUnited States EPA Noise ControlRegulations.

This warranty covers this vehicleas designed, built, and equippedby GM, and is not limited toany particular part, component,or system of the vehiclemanufactured by GM. Defects indesign, assembly, or in any part,component, or vehicle system asmanufactured by GM, which, at thetime it left GM's control, causednoise emissions to exceed FederalStandards, are covered by thiswarranty for the life of the vehicle.


22 Emission Control Systems Warranty

The emission warranty onyour vehicle is issued in accordancewith the U.S. Federal CleanAir Act. Defects in material orworkmanship in GM emissionparts may also be covered underthe New Vehicle Limited WarrantyBumper-to-Bumper coverage. Theremay be additional coverage on GMdiesel engine vehicles. In any case,the warranty with the broadestcoverage applies.

What Is Covered

The parts covered under theemission warranty are listed underthe “Emission Warranty Parts List”later in this section.

How to Determine theApplicable Emissions ControlSystem Warranty

State and Federal agencies mayrequire different emission controlsystem warranty depending on:. Whether the vehicle conforms to

regulations applicable to lightduty or heavy duty emissioncontrol systems.

. Whether the vehicle conformsto or is certified for Californiaregulations in addition to U.S.EPA Federal regulations.

All vehicles are eligible for FederalEmissions Control System WarrantyCoverage. If the emissions controllabel contains language statingthe vehicle conforms to Californiaregulations, the vehicle is alsoeligible for California EmissionsControl System Warranty Coverage.

Federal Emission ControlSystem Warranty

Federal Warranty Coverage. Car or Light Duty Truck

with a Gross Vehicle WeightRating (GVWR) of 8,500 lbs.or less

‐ 2 years or 24,000 miles and8 years or 80,000 miles for thecatalytic converter, vehicle/powertrain control module,transmission control moduleor other onboard emissionsdiagnostic device, includingemission-related software,whichever comes first.


Emission Control Systems Warranty 23

. Light Duty Truck equipped withHeavy Duty Gasoline Engineand with a Gross Vehicle WeightRating (GVWR) greater than8,500 lbs.

‐ 5 years or 50,000 miles,whichever comes first.

. Light Duty Truck equipped withHeavy Duty Diesel Engine andwith a Gross Vehicle WeightRating (GVWR) greater than8,500 lbs.

‐ 5 years or 50,000 miles,whichever comes first.

Federal Emission Defect Warranty

GM warrants to the owner thefollowing:. The vehicle was designed,

equipped, and built so as toconform at the time of salewith applicable regulationsof the Federal EnvironmentalProtection Agency (EPA).

. The vehicle is free from defectsin materials and workmanshipwhich cause the vehicle to fail toconform with those regulationsduring the emission warrantyperiod.

Emission related defects in thegenuine GM parts listed underthe Emission Warranty Parts List,including related diagnostic costs,parts, and labor are covered by thiswarranty.

Federal Emission PerformanceWarranty

Some states and/or localjurisdictions have establishedperiodic vehicle Inspection andMaintenance (I/M) programs toencourage proper maintenanceof your vehicle. If an EPA-approvedI/M program is enforced in yourarea, you may also be eligible forEmission Performance Warrantycoverage when all of the followingthree conditions are met:. The vehicle has been

maintained and operated inaccordance with the instructionsfor proper maintenance and useset forth in the owner manualsupplied with your vehicle.



. The vehicle fails anEPA-approved I/M test duringthe emission warranty period.

. The failure results, or will result,in the owner of the vehiclehaving to bear a penalty or othersanctions, including the denialof the right to use the vehicle,under local, state, or federal law.

GM warrants that your dealer willreplace, repair, or adjust to GMspecifications, at no charge toyou, any of the parts listed underEmission Warranty Parts List onpage 28, which may be necessaryto conform to the applicableemission standards. Non-GM partslabeled “Certified to EPA Standards”are covered by the FederalEmission Performance Warranty.

California Emission ControlSystem Warranty

This section outlines theemission warranty that GMprovides for your vehicle inaccordance with the CaliforniaAir Resources Board. Defects inmaterial or workmanship in GMemission parts may also be coveredunder the New Vehicle LimitedWarranty Bumper-to-Bumpercoverage. There may be additionalcoverage on GM diesel enginevehicles. In any case, the warrantywith the broadest coverage applies.

This warranty applies if your vehiclemeets both of the followingrequirements:. Your vehicle is registered in

California or other statesadopting California emissionand warranty regulations.*

. Your vehicle is certified for salein California as indicated onthe vehicle's emission controlinformation label.

* Important: Connecticut, Maine,Maryland, Massachusetts, NewJersey, New Mexico, Oregon,Pennsylvania, Rhode Island,Vermont, and Washington haveCalifornia Emissions Warrantycoverage. (New York adoptedCalifornia emission standards,but not the California EmissionsWarranty. The Federal EmissionsControl Warranty applies to allnon-PZEV vehicles in New York.)

California Partial Zero EmissionVehicles (PZEV) have extendedcoverage on all emission relatedparts.

Important: California, Connecticut,Maine, Maryland, Massachusetts,New Jersey, New Mexico, NewYork, Rhode Island, and Vermonthave PZEV Emission WarrantyCoverage.



Your Rights and Obligations(For Vehicles Subject to CaliforniaExhaust Emission Standards)

The California Air Resources Boardand General Motors are pleasedto explain the emission controlsystem warranty on your vehicle.In California, new motor vehiclesmust be designed, built, andequipped to meet the State'sstringent anti-smog standards.GM must warrant the emissioncontrol system on your vehicle forthe periods of time and mileagelisted provided there has beenno abuse, neglect, or impropermaintenance of your vehicle. Yourvehicle's emission control systemmay include parts such as the fuelinjection system, ignition system,catalytic converter, and enginecomputer. Also included are hoses,belts, connectors, and otheremission related assemblies.

Where a warrantable conditionexists, GM will repair your vehicle atno cost to you including diagnosis,parts, and labor.

California Emission Defect andEmission Performance WarrantyCoverage

For cars and trucks with light duty ormedium duty emissions:. For 3 years or 50,000 miles

(5 years or 50,000 miles forDuramax Diesel), whichevercomes first:

‐ If your vehicle fails a smogcheck inspection, GM willmake all necessary repairsand adjustments to ensurethat your vehicle passes theinspection. This is yourEmission Control SystemPerformance Warranty.

‐ If any emission related part onyour vehicle is defective, GMwill repair or replace it. This isyour Short-term EmissionDefects Warranty.

. For 7 years or 70,000 miles,whichever comes first:

‐ If an emission related partlisted in this booklet speciallynoted with coverage for7 years or 70,000 miles isdefective, GM will repairor replace it. This is yourLong-term Emission ControlSystem Defects Warranty.

. For 8 years or 80,000 miles,whichever comes first:

‐ If the catalytic converter,vehicle/powertrain controlmodule, transmission controlmodule or other onboardemissions diagnostic device,including emissions relatedsoftware, is found to bedefective, GM will repair orreplace it under the FederalEmission Control SystemWarranty.



. For 8 years or 100,000 miles,whichever comes first forCalifornia Low Emission Vehicle2 (LEV2) vehicles equipped withoption code NUA:

‐ If an emission relatedpart listed in this bookletspecially noted with7 years/70,000 miles or8 years/80,000 miles isdefective, GM will repairor replace it. This is yourLong-term Emission ControlSystem Defect Warranty.

. For 15 years or 150,000 miles,whichever comes first for aPartial Zero EmissionVehicle (PZEV):

‐ If any emission related part*listed in this booklet isdefective, GM will repair orreplace it. This is your (PZEV)Emission Control SystemDefects Warranty.

* PZEV Hybrid Batteriesare covered for 10 years or150,000 miles, whichevercomes first.

Any authorized Cadillac dealerwill, as necessary under thesewarranties, replace, repair, or adjustto GM specifications any genuineGM parts that affect emissions.

The applicable warranty period shallbegin on the date the vehicle isdelivered to the first retail purchaseror, if the vehicle is first placed inservice as a demonstrator orcompany vehicle prior to sale atretail, on the date the vehicle isplaced in such service.

Owner's Warranty Responsibilities

As the vehicle owner, you areresponsible for the performanceof the scheduled maintenancelisted in your owner manual.GM recommends that you retainall maintenance receipts for yourvehicle, but GM cannot denywarranty coverage solely for thelack of receipts or for your failureto ensure the performance of allscheduled maintenance.

You are responsible for presentingyour vehicle to a GM dealer sellingyour vehicle line as soon as aproblem exists. The warrantedrepairs should be completed in areasonable amount of time, not toexceed 30 days.



As the vehicle owner, you shouldalso be aware that GM may denywarranty coverage if your vehicleor a part has failed due to abuse,neglect, improper or insufficientmaintenance, or modifications notapproved by GM.

If you have any questions regardingyour rights and responsibilitiesunder these warranties, you shouldcontact the Customer AssistanceCenter at 1-800-458-8006, or inCalifornia, write to:

State of California Air ResourcesBoardMobile Source Operations DivisionP.O. Box 8001El Monte, CA 91731-2990


28 Emission Warranty Parts List

The emission parts listed hereare covered under the EmissionControl System Warranty. The termsare explained previously in thissection under the “Federal EmissionControl System Warranty” and the“California Emission Control SystemWarranty”.

Important: Certain parts may becovered beyond these warranties ifshown with asterisk(s) as follows:. (*) 7 years/70,000 miles,

whichever comes first, CaliforniaEmission Control SystemWarranty coverage.

. (**) 8 years/80,000 miles,whichever comes first, FederalEmission Control SystemWarranty coverage. (Alsoapplies to California certifiedlight duty and medium dutyvehicles.)

. (*) and (**) are 8 years/100,000 miles, whichever comesfirst, for California LEV2 vehiclesequipped with option code NUA.

All listed parts 15 years/150,000 miles, whichever comesfirst, on California PZEV (NU6)vehicles registered in a PZEV state.

The Emission Control SystemWarranty obligations do not apply toconditions resulting from tampering,abuse, neglect, or impropermaintenance; or any other itemlisted under “What Is Not Covered”under New Vehicle Limited Warrantyon page 4. The “Other Terms”presented under New VehicleLimited Warranty on page 4 alsoapply to the emission relatedwarranties.

Powertrain Control System

ABS Control Module **

Camshaft Position Actuator *

Camshaft Position Actuator Valve

Coolant Level Sensor

Data Link Connector

Engine Control Module (ECM) **

Engine Coolant Temperature Sensor

Fuel Control Module **

Intake Air Temperature Sensor

Malfunction Indicator Lamp

Manifold Absolute Pressure Sensor

Mass Air Flow Sensor

Oil Pressure Sensor Active FuelManagement™ (AFM) only

Oxygen Sensor(s)

Powertrain Control Module (PCM) **

Throttle Position Sensor

Vehicle Control Module (VCM) **

Vehicle Speed Sensor

Wheel Speed Sensor


Emission Warranty Parts List 29

Transmission Controls andTorque Management

GMLAN (CAN) CommunicationsCircuit

Manual Transmission Clutch Switch

Park/Neutral Switch

Torque Converter Clutch Solenoids

Torque Converter Clutch Switch

Transmission Control Module **

Transmission Fluid TemperatureSensor

Transmission Gear Selection Switch(Diesel)

Transmission Internal Mode Switch *

Transmission Pressure ControlSolenoids *

Transmission Pressure Switches *

Transmission Shift Solenoids *

Transmission Speed Sensor(Input) *

Transmission Speed Sensor(Output)

Fuel Management System

Common Rail Assembly(6.6L DURAMAX® Diesel) *

Diesel Fuel Injection Pump *

Diesel Fuel Injector ControlModule – EDU (6.6L DURAMAX®

Diesel) *

Direct Fuel Injector Assembly(6.6L DURAMAX® Diesel) *

Fuel Injector

Fuel Pressure Regulator

Fuel Pressure Sensor

Fuel Rail Assembly *

Fuel Temperature Sensor

Function Block(6.6L DURAMAX® Diesel)

High Pressure Fuel Pump (SIDI) *

Air Management System

Active Air Shutters

Air Cleaner

Air Cleaner Resonator

Air Intake Ducts

Charge Air Control Actuator

Charge Air Control Solenoid Valve

Charge Air Control Valve

Charge Air Cooler *

Charge Air Cooler Fan

Idle Air Control Valve

Idle Speed Control Motor

Intake Air Heater

Intake Manifold *

Intake Manifold Gasket (7/70 Onlywith 3.5L LZE or 3.9L LGD *)

Intake Manifold Heater

Intake Manifold Tuning Valve

Supercharger Assembly *

Throttle Body * (Replacement Only)

Throttle Body Heater

Turbocharger Assembly *

Turbocharger Boost Sensor

Turbocharger Oil Separator

Vacuum Pump(6.6L DURAMAX® Diesel)



Ignition System

Camshaft Position Sensor(s)

Crankshaft Position Sensor(s)

Glow Plug(s) (Diesel)

Glow Plug Controller (Diesel)

Ignition Coil(s)

Ignition Control Module

Knock Sensor

Spark Plug Wires

Spark Plugs

Catalytic Converter System

Catalytic Converter(s) and Muffler ifattached as assembly * **

Diesel Exhaust Temperature andPressure Sensors

Diesel Particulate Filter (DPF) *

Diesel Exhaust (DPF) Indirect FuelInjector

Diesel Exhaust Emission ReductionFluid Injector

Diesel Exhaust Emission ReductionFluid Tank

Diesel Exhaust NOx Sensors

Exhaust Manifold *

Exhaust Manifold with CatalyticConverter attached as assembly * **

Exhaust Manifold Gasket

Exhaust Pipes and/or Mufflers(when located between catalyticconverters and exhaust manifold)

Positive Crankcase Ventilation(PCV) System

Oil Filler Cap

PCV Filter

PCV Oil Separator

PCV Valve

Exhaust Gas Recirculation (EGR)System

EGR Feed and Delivery Pipes orCast-in Passages

EGR Valve

EGR Valve Cooler(6.6L DURAMAX® Diesel) *

EGR Vacuum Pump Assembly(6.6L DURAMAX® Diesel)

Secondary Air Injection System

Air Pump

Check Valves

Evaporative Emission ControlSystem (Gasoline Engines)

Canister

Canister Purge Solenoid Valve

Canister Vent Solenoid

Fuel Feed and Return Pipes andHoses

Fuel Filler Cap

Fuel Level Sensor

Fuel Limiter Vent Valve *

Fuel Tank(s) *

Fuel Tank Filler Pipe (with restrictor)

Fuel Tank Vacuum or PressureSensor



Hybrid

Auxiliary Transmission Fluid Pump *

Battery Cooling Fan

Battery Pack ControlModule (BPCM) **

Battery Pack Current Sensor

Brake Pedal Travel Sensor

Drive Motors *

Drive Motor Resolvers *

Drive Motor/Generator ControlModule (DMCM ‐ HCP,MCPA, MCPB) **

Electro-Hydraulic Brake ControlModule (EBCM) **

Energy Storage Control Module **

Fuel Filler Pipe Adapter Seal

Hybrid Batteries *

Hybrid Battery Temperature Sensors

Hybrid Battery Voltage Sensors

SGCM Coolant Circuit(fan, fan relay and pump)

Starter Generator *

Starter Generator ControlModule (SGCM) **

Transmission SubstrateTemperature Sensor

Miscellaneous Items Used withAbove Components are Covered

Belts

Boots

Clamps

Connectors

Ducts

Fittings

Gaskets

Grommets

Hoses

Housings

Mounting Hardware

Pipes

Pulleys

Sealing Devices

Springs

Tubes

Wiring and Relays

Parts specified in your maintenanceschedule that require scheduledreplacement are covered up to theirfirst replacement interval or theapplicable emission warrantycoverage period, whichever comesfirst. If failure of one of these partsresults in failure of another part,both will be covered under theEmission Control System Warranty.

For detailed information concerningspecific parts covered by theseemission control system warranties,ask your dealer.



Replacement Parts

The emission control systemsof your vehicle were designed,built, and tested using genuine GMparts* and the vehicle is certified asbeing in conformity with applicablefederal and California emissionrequirements. Accordingly,it is recommended that anyreplacement parts used formaintenance or for the repairof emission control systemsbe new, genuine GM parts.

The warranty obligations are notdependent upon the use of anyparticular brand of replacementparts. The owner may elect touse non-genuine GM parts forreplacement purposes. Use ofreplacement parts which are not ofequivalent quality may impair theeffectiveness of emission controlsystems.

If other than new, genuine GMparts are used for maintenancereplacements or for the repair ofparts affecting emission control, the

owner should assure himself/herselfthat such parts are warranted bytheir manufacturer to be equivalentto genuine GM parts in performanceand durability.

* “Genuine GM parts”, when usedin connection with GM vehicles,means parts manufactured by orfor GM, designed for use on GMvehicles, and distributed by anydivision or subsidiary of GM.

Maintenance and Repairs

Maintenance and repairs can beperformed by any qualified serviceoutlet; however, warranty repairsmust be performed by an authorizeddealer except in an emergencysituation when a warranted part or awarranty station is not reasonablyavailable to the vehicle owner.

In an emergency, where anauthorized dealer is not reasonablyavailable, repairs may beperformed at any available serviceestablishment or by the owner,using any replacement part. Cadillacwill consider reimbursement for the

expense incurred, includingdiagnosis, not to exceed themanufacturer's suggested retailprice for all warranted partsreplaced and labor charges basedon Cadillac's recommended timeallowance for the warranty repairand the geographically appropriatelabor rate. A part not being availablewithin 10 days or a repair notbeing completed within 30 daysconstitutes an emergency. Retainreceipts and failed parts in order toreceive compensation for warrantyrepairs reimbursable due to anemergency.

If, in an emergency situation,it is necessary to have repairsperformed by other than a Cadillacdealer and you believe the repairsare covered by emission warranties,take the replaced parts and yourreceipt to a Cadillac dealer forreimbursement consideration.This applies to both the FederalEmission Defect Warranty andFederal Emission PerformanceWarranty.



Receipts and records covering theperformance of regular maintenanceor emergency repairs should beretained in the event questionsarise concerning maintenance.These receipts and records shouldbe transferred to each subsequentowner. GM will not deny warrantycoverage solely on the absenceof maintenance records. However,GM may deny a warranty claimif a failure to perform scheduledmaintenance resulted in the failureof a warranty part.

Claims Procedure

As with the other warrantiescovered in this booklet, take yourvehicle to any authorized Cadillacdealer facility to obtain serviceunder the emission warranty. Thisshould be done as soon as possibleafter failing an EPA-approved I/Mtest or a California smog check test,or at any time you suspect a defectin a part.

Those repairs qualifying underthe warranty will be performed byany Cadillac dealer at no charge.Repairs which do not qualify will becharged to you. You will be notifiedas to whether or not the repairqualifies under the warranty withina reasonable time, not to exceed30 days after receipt of the vehicleby the dealer, or within the timeperiod required by local or state law.

The only exceptions would be if yourequest or agree to an extension,or if a delay results from eventsbeyond the control of your dealer orGM. If you are not so notified, GMwill provide any required repairs atno charge.

In the event a warranty matter is nothandled to your satisfaction, seeCustomer Satisfaction Procedure onpage 34.

For further information or to reportviolations of the Emission ControlSystem Warranty, you may contactthe EPA at:

Manager, Certification andComplianceDivision (6405J)Warranty ClaimsEnvironmental Protection AgencyAriel Rios Building1200 Pennsylvania Avenue, N.W.Washington, DC 20460

For a vehicle subject to theCalifornia Exhaust EmissionStandards, you may contact the:

State of California Air ResourcesBoardMobile Source Operations DivisionP.O. Box 8001El Monte, CA 91731-2990


34 Customer Satisfaction Procedure

Your satisfaction and goodwill areimportant to your dealer and toCadillac. Normally, any concernswith the sales transaction or theoperation of your vehicle will beresolved by your dealer's sales orservice departments. Sometimes,however, despite the best intentionsof all concerned, misunderstandingscan occur. If your concern has notbeen resolved to your satisfaction,the following steps should be taken:

STEP ONE: Discuss yourconcern with a member of dealermanagement. Normally, concernscan be quickly resolved at that level.If the matter has already beenreviewed with the sales, service,or parts manager, contact theowner of the dealer facility orthe general manager.

STEP TWO: If after contacting amember of dealer management, itappears your concern cannot beresolved by the dealer withoutfurther help contact the CadillacCustomer Assistance Center bycalling 1-800-458-8006. In Canada,contact GM of Canada CentralOffice by calling 1-800-263-3777:English, or 1-800-263-7854: French.

For resolution of issues related tothe Cadillac Professional Vehicle,contact 1-800-43-FLEET(1-800-433-5338).

We encourage you to call thetoll-free number in order to giveyour inquiry prompt attention.Have the following informationavailable to give the CustomerAssistance Representative:. The Vehicle Identification

Number (VIN). This is availablefrom the vehicle registration ortitle, or the plate above the topof the instrument panel on thedriver side, and visible throughthe windshield.

. The dealer name and location

. The vehicle delivery date andpresent mileage

When contacting Cadillac,remember that your concern willlikely be resolved at a dealer'sfacility. That is why we suggest youfollow Step One first if you have aconcern.


Customer Satisfaction Procedure 35

STEP THREE: Both GM and yourGM dealer are committed to makingsure you are completely satisfiedwith your new vehicle. However,if you continue to remain unsatisfiedafter following the procedureoutlined in Steps One and Two,you can file with the Better BusinessBureau (BBB) Auto Line Program toenforce any additional rights youmay have.

The BBB Auto Line Program is anout of court program administeredby the Council of Better BusinessBureaus to settle automotivedisputes regarding vehicle repairsor the interpretation of the NewVehicle Limited Warranty. Althoughyou may be required to resort to thisinformal dispute resolution programprior to filing a court action, use ofthe program is free of charge andyour case will generally be heardwithin 40 days. If you do not agreewith the decision given in your case,you may reject it and proceed withany other venue for relief availableto you.

Contact the BBB Auto Line Programusing the toll-free telephone numberor write them at the followingaddress:

BBB Auto Line ProgramCouncil of Better BusinessBureaus, Inc.4200 Wilson BoulevardSuite 800Arlington, VA 22203-1804

1-800-955-5100www.dr.bbb.org/goauto

This program is available in all50 states and the District ofColumbia. Eligibility is limited byvehicle age, mileage, and otherfactors. GM reserves the right tochange eligibility limitations and/orto discontinue its participation in thisprogram.


36 State Warranty Enforcement Laws

Laws in many states permit ownersto obtain a replacement vehicleor a refund of the purchase priceunder certain circumstances.The provisions of these laws varyfrom state to state. To the extentallowed by state law, GM requiresthat you first provide us with writtennotification of any service difficultyyou have experienced so that wehave an opportunity to make anyneeded repairs before you areeligible for the remedies providedby these laws. The address forwritten notification, is in CustomerAssistance Offices on page 39.


Warranty Information for California Only 37

California Civil Code Section1793.2(d) requires that, if GMor its representatives are unableto repair a new motor vehicle toconform to the vehicle's applicableexpress warranties after areasonable number of attempts,GM shall either replace the newmotor vehicle or reimburse thebuyer the amount paid or payableby the buyer. California Civil CodeSection 1793.22(b) creates apresumption that GM has had areasonable number of attempts toconform the vehicle to its applicableexpress warranties if, within18 months from delivery to the buyeror 18,000 miles on the vehicle'sodometer, whichever occurs first,one or more of the following occurs:. The same nonconformity results

in a condition that is likely tocause death or serious bodilyinjury if the vehicle is drivenAND the nonconformity hasbeen subject to repair two ormore times by GM or its agentsAND the buyer or lessee has

directly notified GM of theneed for the repair of thenonconformity.

. The same nonconformity hasbeen subject to repair four ormore times by GM or its agentsAND the buyer has notified GMof the need for the repair of thenonconformity.

. The vehicle is out of service byreason of repair nonconformitiesby GM or its agents for acumulative total of more than30 calendar days after deliveryof the vehicle to the buyer.

NOTICE TO GENERAL MOTORSAS REQUIRED ABOVE SHALL BESENT TO THE FOLLOWINGADDRESS:

General Motors LLCP.O. Box 33170Detroit, MI 48232-5170

When you make an inquiry, youwill need to give the year, model,and mileage of your vehicle andyour VIN.


38 Special Coverage Adjustment Programs Beyond the Warranty Period

Cadillac is proud of the protectionafforded by its warranty coverages.In order to achieve maximumcustomer satisfaction, there may betimes when Cadillac will establisha special coverage adjustmentprogram to pay all or part of the costof certain repairs not covered by thewarranty or to reimburse certainrepair expenses you may haveincurred. Check with your Cadillacdealer or call the Cadillac CustomerAssistance Center to determinewhether any special coverageadjustment program is applicableto your vehicle.

When you make an inquiry, youwill need to give the year, model,and mileage of your vehicle andyour VIN.


Customer Assistance Offices 39

Cadillac encourages customers tocall the toll-free telephone numberfor assistance. However, if you wishto write or e-mail Cadillac, refer tothe address below.

United States

Cadillac Customer AssistanceCenterP.O. Box 33169Detroit, MI 48232-5169www.Cadillac.com

1-800-458-80061-800-833-2622 (For TextTelephone devices (TTYs))Roadside Service:1-800-882-1112

From Puerto Rico:

1-800-496-9992 (English)1-800-496-9993 (Spanish)

From U.S. Virgin Islands:

1-800-496-9994

Canada

Customer Communication Centre,CA1-163-005General Motors of Canada Limited1908 Colonel Sam DriveOshawa, Ontario L1H 8P7www.gm.ca

1-800-446-2000 (English)1-800-263-7854 (French)1-800-263-3830 (For TextTelephone devices (TTYs))Roadside Assistance:1-800-882-1112

Mexico, Central America, andCaribbean Islands/Countries(Except Puerto Rico and U.S.Virgin Islands)

General Motors de Mexico,S. de R.L. de C.V.Customer Assistance CenterAv. Ejercito Nacional #843Col. GranadaC.P. 11520 Mexico, D.F.

01-800-466-0805Long Distance: 011-52-53 29 0805


40 Customer Assistance for Text Telephone (TTY) Users

To assist customers who are deaf orhard of hearing and who use TextTelephones (TTYs), Cadillac hasTTY equipment available at itsCustomer Assistance Center andRoadside Assistance Center.

The TTY for the Cadillac CustomerAssistance Center is:

1-800-833-2622 in the United States1-800-263-3830 in Canada

The TTY for the Cadillac RoadsideAssistance Center is:

1-888-889-2438 in the U.S.


Online Owner Center 41

Cadillac OwnerCenter (U.S.) —www.cadillacownercenter.com

Information and servicescustomized for your specificvehicle — all in one convenientplace.. Digital owner manual, warranty

information, and more. Store online service and

maintenance records. Find Cadillac dealers for service

nationwide. Exclusive privileges and offers. Recall notices for your specific

vehicle. OnStar® and GM Cardmember

Services Earnings summaries

Other Helpful Links:

Cadillac − www.cadillac.com

Cadillac Merchandise —www.cadillaccollection.com

Help Center —www.cadillac.com/faq. FAQ. Contact Us

My GM Canada(Canada) — www.gm.ca

My GM Canada is apassword-protected section ofwww.gm.ca where you can saveinformation on GM vehicles, getpersonalized offers, and use handytools and forms with greater ease.

Here are a few of the valuabletools and services you will haveaccess to:. My Showroom: Find and save

information on vehicles andcurrent offers in your area.

. My Dealers: Save details suchas address and phone numberfor each of your preferred GMdealers.

. My Driveway: Access quicklinks to parts and serviceestimates, check trade-invalues, or schedule a serviceappointment by adding thevehicles you own to yourdriveway profile.

. My Preferences: Manage yourprofile and use tools and formswith greater ease.

To sign up, visit the My GM.casection within www.gm.ca.


42 Roadside Assistance Program

Cadillac is proud to offer theresponse, security, and convenienceof Cadillac's 24-Hour RoadsideService Program for a period of5 years or 100,000 miles, whichevercomes first. Consult your dealeror refer to the owner manual fordetails. The Cadillac RoadsideAssistance Center can be reachedby calling 1-800-882-1112.

Roadside Assistance is not partof or included in the coverageprovided by the New Vehicle LimitedWarranty. General Motors andGeneral Motors of Canada Limitedreserve the right to make anychanges or discontinue theRoadside Assistance programat any time without notification.


Courtesy Transportation Program 43

If your vehicle requires warrantyrepairs during the 5 year/100,000 mile (8 year/100,000 milefor Escalade Hybrid vehicle)coverage period, alternatetransportation and/or reimbursementof certain transportation expensesmay be available under theCourtesy Transportation Program.Several transportation options areavailable. Consult your dealer orrefer to the owner manual fordetails.

Courtesy Transportation is not partof or included in the coverageprovided by the New Vehicle LimitedWarranty. General Motors andGeneral Motors of Canada Limitedreserve the right to make anychanges or discontinue theCourtesy Transportation programat any time without notification.


44

2 NOTES

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