implementing and maintaining a large, successful …...2011/04/11 · start with the...
TRANSCRIPT
![Page 1: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/1.jpg)
Version 1.1
11/04/2011
Paul Dixon
Configuration Management
Lloyds Banking Group plc
Implementing and Maintaining
a Large, Successful CMDB
Includes input and diagrams from:
Anthony Brimacombe Harvey Davison
Configuration Senior Manager Senior CMDB Architect
Lloyds Banking Group plc Lloyds Banking Group plc
![Page 2: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/2.jpg)
Start with the justification…
Configuration Management
Lloyds Banking Group plc
Implementing and Maintaining a Large, Successful CMDB
![Page 3: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/3.jpg)
Start with the justification…
If ITIL 3 isn’t sufficient reason… how about:
Configuration Management
Lloyds Banking Group plc
Implementing and Maintaining a Large, Successful CMDB
![Page 4: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/4.jpg)
Start with the justification…
If ITIL 3 isn’t sufficient reason… how about:
1) A reduction in outage as a result of Change.
Configuration Management
Lloyds Banking Group plc
Implementing and Maintaining a Large, Successful CMDB
![Page 5: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/5.jpg)
Start with the justification…
If ITIL 3 isn’t sufficient reason… how about:
1) A reduction in outage as a result of Change.
2) Faster resolution of Incidents.
Configuration Management
Lloyds Banking Group plc
Implementing and Maintaining a Large, Successful CMDB
![Page 6: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/6.jpg)
Start with the justification…
If ITIL 3 isn’t sufficient reason… how about:
1) A reduction in outage as a result of Change.
2) Faster resolution of Incidents.
3) Better classification of root cause and
trending of Problems.
Configuration Management
Lloyds Banking Group plc
Implementing and Maintaining a Large, Successful CMDB
![Page 7: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/7.jpg)
Start with the justification…
If ITIL 3 isn’t sufficient reason… how about:
1) A reduction in outage as a result of Change.
2) Faster resolution of Incidents.
3) Better classification of root cause and
trending of Problems.
4) Centralised Data Management. Configuration Management
Lloyds Banking Group plc
Implementing and Maintaining a Large, Successful CMDB
![Page 8: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/8.jpg)
How the CMDB Enables Change Management
Implementing and Maintaining a Large, Successful CMDB
![Page 9: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/9.jpg)
How the CMDB Enables Incident and Problem Management
Implementing and Maintaining a Large, Successful CMDB
![Page 10: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/10.jpg)
Local vs. Centralise Data Management
Implementing and Maintaining a Large, Successful CMDB
![Page 11: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/11.jpg)
Start with the justification…
Then put together the right
team…
Configuration Management
Lloyds Banking Group plc
Implementing and Maintaining a Large, Successful CMDB
![Page 12: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/12.jpg)
The Team
Implementing and Maintaining a Large, Successful CMDB
The CMDB Architects are responsible for:
Assessing new requirements for CMDB Data.
Designing the CMDB data model, from the overall structure down to the specific attributes.
Designing the Configuration Management Process, including the automated data feeds from systems such as Tivoli.
Providing consultancy on how CMDB data could be used to enable or enhance other service related processes.
![Page 13: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/13.jpg)
The Team
Implementing and Maintaining a Large, Successful CMDB
Service Variation (SV)
Dealing with the change control and Audit Trail of Service documentation.
Acting on behalf of Service Managers (SMs) to manage changes to their data within the CMDB.
Data Cleaning
Ensuring that hardware and logical level CIs (Configuration Items) are correct, contact details for SMs are up to date and relationships for CIs are in place.
![Page 14: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/14.jpg)
The Team
Implementing and Maintaining a Large, Successful CMDB
Provide Support and Guidance for:
CI Data Owners to enable them to manage their Configuration Items.
Customers (the Incident, Problem and Change Management and Business Services Teams).
CMDB Data Consumers to ensure they understand the benefit it provides in order for them to make informed decisions.
This is achieved by building relationships with CI Data Owners, Customers and Consumers, creating Job Aids and Training Packs, delivering training, requesting reports and providing ad-hoc support when requested.
![Page 15: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/15.jpg)
The Team
Implementing and Maintaining a Large, Successful CMDB
The Configuration Integration function exists to deliver the Configuration (CMDB and Data) elements of the Integration plan.
![Page 16: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/16.jpg)
Start with the justification…
Then put together the right team…
Then get the data model right…
Configuration Management
Lloyds Banking Group plc
Implementing and Maintaining a Large, Successful CMDB
![Page 17: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/17.jpg)
Implementing and Maintaining a Large, Successful CMDB
The CMDB Structure and Content
![Page 18: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/18.jpg)
Start with the justification…
Then put together the right team…
Then get the data model right…
Configuration Management
Lloyds Banking Group plc
Implementing and Maintaining a Large, Successful CMDB
![Page 19: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/19.jpg)
Start with the justification…
Then put together the right team…
Then get the data model right…
Then “Continuously Improve”.
Configuration Management
Lloyds Banking Group plc
Implementing and Maintaining a Large, Successful CMDB
![Page 20: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/20.jpg)
Continuous Improvement
In 2011, we’ll be:
Configuration Management
Lloyds Banking Group plc
Implementing and Maintaining a Large, Successful CMDB
![Page 21: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/21.jpg)
Continuous Improvement
In 2011, we’ll be:
Configuration Management
Lloyds Banking Group plc
Implementing and Maintaining a Large, Successful CMDB
Embedding and refining the HBOS Configuration Item data introduced in
November 2010.
Working with our Customers, Consumers and Suppliers to ensure that the
CMDB data is correct, complete, understood and utilised to best advantage.
Working with other companies within the group to migrate to the Group SM7 / CMDB model.
Adding Storage and Network items into the CMDB.
Deploying and sharing the Visualisation Tool that was purchased in December 2010 (Square Mile Systems’ AssetGen Sysmap).
![Page 22: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/22.jpg)
Start with the justification…
Then put together the right team…
Then get the data model right…
Then “Continuously Improve”.
Configuration Management
Lloyds Banking Group plc
Implementing and Maintaining a Large, Successful CMDB
![Page 23: Implementing and Maintaining a Large, Successful …...2011/04/11 · Start with the justification… If ITIL 3 isn’t sufficient reason… how about: Configuration Management Lloyds](https://reader034.vdocuments.us/reader034/viewer/2022050600/5fa7f23939636063ce63ff07/html5/thumbnails/23.jpg)
Any Questions?
Paul Dixon
Configuration Management
Lloyds Banking Group plc
Implementing and Maintaining a Large, Successful CMDB