implementation of best environmental practices as a step towards green hotel

7/30/2019 Implementation of Best Environmental Practices as a Step Towards Green Hotel

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IMPLEMENTATION OF BEST ENVIRONMENTAL

PRACTICES AS A STEP TOWARDS A GREEN HOTEL

CASE STUDY

GRAND HYATT HOTEL WASHINGTON DC

By:

Rayik Heri Syamsul Efendi

SRN : 211011105


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Grand Hyatt Hotel Washington DC

Company Profile

Grand Hyatt Hotel is located on 1000 H Street

NW,Washington, D.C., USA 20001.

Located in the trendy Penn Quarter near popular

local attractions. Grand Hyatt Washington is ideally situated for leisure

and business travelers

Grand Hyatt Washington is a welcoming destination

with a host of world-class services and amenities.

The facility such as classy rooms and suites, fivedelicious restaurants and bars, an indoor swimming

pool, 32 meeting rooms, wedding and event planning

services, executive business center, and convenient

Metro Center access directly from the lobby.


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Green Hotel is green oriented architecture based on

concern about the conservation of the global green

experience with an emphasis on energy efficiency,

sustainable pattern, and a holistic approach.

Best environmental practices is a guide that provides

the means to identify, in the different departments

of a hotel, opportunities for optimising its activities

while reducing its operating costs and its

environmental impacts.

The purpose of best environmental practices:

Rationalizing the use of materials, including water and energy

Reducing the volume of wastes and improving waste

management Adopting a more ecological purchasing policy and improving

logistics

Improving the quality of the hotels internal environment

Making the staff aware of the importance of environmental

issues

Understanding ofGreen Hotel & Best EnvironmentalPractices


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The problem statement

What are the major concern in improving the image of the

Grand Hyatt Hotel Washington DC?

How role-friendly in dealing with things that become the

images formation good. So that customers want to come back

to stay again?

How the effectiveness of a green role and comfortable?

Problem Statement


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Inside the best environmental practices theory there are

six steps of implementation for the hotel/hospitality

industry.

Water management and rationalization

Energy efficiency and economy

Wastes resource recovery

Purchasing policy ecological aspects

Logistics efficient handling and management

Noise, air quality, and landscape integration

Theoretical Framework


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I. Types of ResearchThis research uses qualitative research which is the

research generate and process data that are descriptive,such as transcript of interviews, field notes, drawings,video or sound recording, and others.

II. Subjects researchThe subjects of this study was Grand Hyatt Hotel

Washington DC which is this hotel very suitable as anexample of environmentally sound hotel.

III. Stages of Research

- Research Preparation PhaseCreate the structure of the research with formulate the problem thenconnect with the theory and then started to collecting data byinterview, observation and other methods

- Implementation PhaseThe researcher may formulate the problem statement and then

connect that with the theory and evidence that the researchers collectin the field. After that the researcher may made the conclusion of theresearch and give recommend or suggestions for solving problems ormaybe for further research

Methodology of Research


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IV. Data Collection Techniques- Interviews

- Observation

V. Data Analysis Techniques

- Organizing Data

- Grouping by Category

- Testing Assumptions

- Finding Alternative Explanation

- Writing Research

Methodology of Research

Contd


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Water management and rationalizationTo increase the effectiveness of water

management, theres some ways that must beimplemented.

- Monitoring the water consumption

- Recycling the water for other purposes

- Controlling the water consumption

- Manage the consumption of water in eachdepartment

- Implement water-saving kits/tools in the hotel

Energy efficiency and economyEnergy efficiency provides hotel owners and

operators cost saving that also increase the profit. Thesteps.

- Manage the consumption of energy in eachdepartment

- Monitoring regularly energy consumption

- Reducing energy consumption and minimize energylosses

- Implement the tools that can provide alternativeenergy that labeled clean

- Optimize energy consumption

Best Environmental Practices


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Wastes valorisation and recyclingThe most important aspect of waste management

is have information about how to collect and segregate

the waste and processing the waste become something

useful or just minimize the bad effect of waste. There

are few step that must be doing:

- Minimize the cost of waste treatment and disposal

- Recycling or reuse the items that should still be used

again

- Segregate the waste and manage it in order to limit

the volume

- Reduce the using of unnecessary items that can

increase the volume of waste


Also known as environmental, green,sustainable or environmentally preferable

purchasing. The aim of this aspect is to buy product and

services that have less bad impact on the environment

and human health.



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The steps for implementing purchasing policy are:- Prefer buying local products

- Suggested for buy biodegradable, recyclable or

reusable products

- Knowing the material or compositions that contain

inside the products- Purchase items that are designed for minimum water

and energy consumption

- Willing to spend a little more money for keep the

environmental sustainability

- Ask the suppliers or workman about their workingconditions, protecting environment or not


Hotel have a large quantities of merchandise and

supply that require specific handling and storage. Withlimit losses and avoid over-consumptions indirectly the

hotel management save a lot unnecessary expenses. The

steps for this aspect are:

- Keep the stock report up-to-date

- Make the specific procedures of handling and storingmerchandise or items



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- Give information or educate the staff about theeffective procedures

- Checking the storage area regularly

Noise

Noise is an important factor influencing our health.High noise levels can cause high blood pressure,

digestion problems, and other psychological problems

such as sleeplessness, depression, bad mood and etc.

there are some way to avoid or minimalize the noise

levels:

- Marking the noisiest area inside the hotel in order to

limit the noise levels

- Make conducive atmosphere of the working place in

order to reduce the stress level of the employee.

- Always evaluate and handling the complaint from

guest or neighbors immediately



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Air QualityClean air practices have become increasingly

important in progressive hotel management. But it also

create positive impacts on the bottom line and higher

employee and guest satisfaction. Few things that must

to do are:

- Checking the burners and air conditioning

- Manage the disposal waste when changing

equipment

- Create separate zone between smoking and non-

smoking

- Maintain the hot water systems

- Reduce the proliferation of allergens

Landscape integration and protection of natural

resourcesAreas with high natural diversity or with an

important historical heritage are favourite tourist

destinations. To respond to the increasing demand,

construction linked to the tourism industry has

expanded rapidly.



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There are several things to do are:- Matching between the hotel physical evidence and

its surroundings and cultural landscape

- Employ landscaper during the development of the

hotel

- The building materials contain local natural products- Employ local craftsmen when building

- Lay out gardens and limit the area that paved or built

on



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Knowledge deficiencyMany benefits to implementing environmental

practices within an organization, but the evident says

many hospitality are still not adopting and implement

green practices. Lack of information about

environmental practices and limited awareness of the

owners or management has been identify as a barriers.

Owner/Manager Attitudes

Some hospitality managers still walk in old world

that are they dont truly recognize or appreciate the

value of the environmental sustainability. In fact, they

just see that environmental practices just as an add-on

for their company in order to gain more profit.

If the company want to success implementing the

environmental practices, the adoption must come from

the top leading to the bottom line.

The Barriers in Implementing

Environmental Practices


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Human ResourcesHotel employees may often uninterested in

environmental practices. This caused by lack of

information and poor communication during the

training from management. An introduction of the

environmental policy should be the main core of the

employee in environmental practices.

If the employees not interested in environmental

practices the results will be wasted. And without the

employee support the policy about the environmental

practices is absolutely going to fail.

Finance

Environmental concern has been labelled as an

extra in time, also in financial. This happen because of

wrong implementation and wrong understanding. Some

management sometimes not make their departmentmore effective so as generate more profit. But they just

focus on the assessment, accreditation, and certification

that have high price.

in contrast, sustainability is not like that. But in fact

become environment-friendly will lower anorganizations cost and increase the revenues.




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Customer AttitudesMany customers view the environmental

alternatives is the other way for cost cutting and

dropping the standards. Some hotel have a pride that

they are using recyclable items, but in fact the

customers do not want that. In customers expectations,

the hotel can provide the clean items such as freshly

laundered linen and ample supply of towel. In

customers mind environmental practices same as loss of

quality.

Operational

One of the main barriers when the hotel convert to

environmental based is the basic structure. The

operational issues such the availability of vendors,

contractors, engineers, housekeepers, landscapers, and

managers that understand environmental systems,procedures and products are inhibiting the development

itself. So, if the management cant manage the

operational systematically, itll be a disaster.




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Legislation & AccreditationSome hotels have adopted a formal environmental

management system or the internationally recognised

ISO 14001 environmental management standard but the

majority of hotels are still standing at the crossroads in

adopting environmental management systems. The lack

of government support and stakeholder demand as well

as the fact that ISO 14001 is not a legal requirement

constitute the most salient factors hindering the

adoption of the standard.




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Water management and rationalization- Preventive maintenance throughout the hotel is

conducted for leaks by our internal engineering staff

- Lowflow aerators are placed throughout the property.

- Automatic faucet control in public bathrooms

- The hotel offer our clients water dispensers for meetings,

upon request, eliminating the waste of bottled water

Energy efficiency

- Participates in Con Edisons Demand Response programdesigned to enable the hotel to contribute to energy loadreduction

- reduced electricity use by 6%, reduced steam use by 6%,and reduced gas use by 42%

- Front and back of the hotel use all energy efficient lightbulbs

- Sensor lighting in offices

- Replacement and installation of energy efficient chillersat a cost of $4.8 million.

- Lighting dimmers in all public areas for control of energyusage

- Electronic thermostats are in all guest rooms

- Installation of a plate and frame heat exchanger, which

helps the building maintain its interior temperaturewithout using additional electricity

Implementation of BestEnvironmental Practices in GrandHyatt Hotel Washington DC


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Wastes valorization and recycling- Recycle degradable waste

- Donate unnecessary items

- Composting organic waste and using it as a fertilizer

- Reusing office supply before disposing

- Minimalize the using of plastic for food and beveragesor for laundry

Purchasing policy ecological aspect

- The Environmentally Purchasing Policy applies to all

departments within The Grand Hyatt hotelsoperation, maintenance and upgrades.

- For each department, the manager in charge of

purchasing will be required to purchase sustainable

products whenever feasible and/or requested through

clients for their specific operations.- Hyatt Earth, the environmental charter for Hyatt

Corporation, will be supplying a list of vendors and

products that are sustainable to support Hyatts goal

of reducing the amount of waste the hotel produces

by decreasing the amount of disposable materials.

Implementation of BestEnvironmental Practices in Grand

Hyatt Hotel Washington DC


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Logistics efficient handling and management- All department offices supplied with the recycled

content, and work tools are made from recycled

material. Such as all offices use 30% recycled content

paper.

- Buying chemical goods from Ecolab which is theproduct labeled as a green product.

Noise, air quality and landscape integration

- Grand Hyatt obtain EPA Air and Noise certification for

Air and Noise pollution program.- Green Ambassadors participated in seven restoration

events, planted 1,260 native trees and shrubs and

enhanced 2.5 acres of critical habitat for fish and

wildlife.

Implementation of BestEnvironmental Practices in GrandHyatt Hotel Washington DC


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The use of the Best Environmental Practices (BEP) Guidefor hotels is intended to be simple and practical. The

purpose of the Best Environmental Practices aims at:

Rationalizing the use of raw materials, including

water and energy

Reducing the volume of wastes and improvingwaste management

Adopting a more ecological purchasing policy and

improving logistics

Improving the quality of the hotels internal

environment

Making the staff aware of the importance of

environmental issues

There are six steps to implement the Best Environmental

Practices. There are:

Water management and rationalization

Energy efficiency and economy

Wastes valorization and recycling



Noise, air quality and landscape integration

Conclusion


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Beside the benefit of the Best Environmental Practicesthere are some reason why many hotel organizations are

not implementing this practices which classify as

industrialbarriers and organizationalbarriers.

Knowledge deficiency

Owner or manager attitudes Human resources

Finance

Customer attitudes

Operational

Legislation and accreditation

With implementing Best Environmental Practices, Grand

Hyatt hotel also participate in maintaining and caring for

the environment to be more clean and sustainable

Conclusion


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Recommendations for Grand Hyatt Washington DC are:- Together with Hyatt Thrive, Hyatt Hotel corporation

especially not just persuade the Green Ambassador

but also invite surrounding communities to create

useful event to preserve the environmental

sustainability.

- The management of Grand Hyatt Hotel Washington

DC can improve the operational systems that directly

related to environmental conservation with such as

improvement to human resources skill, improvement

with installing any items useful/automatic to

decrease the consumption of energy, electricity, orwater.

- Make benchmarking by getting cooperation with

related organizations, and compare with other hotel

companies whether better or not.

Recommendation


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implementation of best environmental practices as a step towards green hotel

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