Implementation and Certification

AM Standard Operating Procedure

Implementation and Certification 2

Roles & Responsibility

Integrated Operating Plan Team

Champion/Trainer - POOM/MCSO

Co-trainers/Support - MOP/MGR DP

Oversight - Field coordinators

Implementation and Certification 3

Implementation Schedule

Completed

National AM SOP Site Training Jan 15, 2004

Cluster Training Jan 30, 2004

AM SOP Site Implementation

– IOP 28 Day Timeline Feb 27, 2004

– AM SOP 57 Day Timeline Mar 27, 2004

Implementation and Certification 4

Communication to NALC / Craft

Sample Service Talk

– NALC

– Craft

Communicates what changes are coming and why

Implementation and Certification 5

Schedule – Initial Reviews

Implementation and Certification 6

Schedule – Initial Reviews

Implementation and Certification 7

Schedule – First Progress Report

Implementation and Certification 8

Schedule – Layout Changes & IOP Complete

Implementation and Certification 9

Schedule – Certification

Implementation and Certification 10

Certification

Field Coordinators will use the AM SOP Certification Checklist to audit the implementation of AM SOP

Included in the review will be

Floor Layout Integrated Operating Plan

Badge Control AMS / Edit Books

Audits DOIS

Schedules Supervision

Implementation and Certification 11

Certification – Carrier Leave / Return Times

Percent of Carriers Leaving Late current month, prior month, two months ago

Percent of Carriers Returning Late current month, prior month, two months ago

Percent of Carriers Returning after 1700 current month, prior month, two months ago

Implementation and Certification 12

Certification – Floor Layout

Has all excessed equipment been removed?

Do all city routes have 3 pieces of casing equipment or less? If not, identify the number of routes with more than 3 in the comment section.

Can routes identified above be reduced to three pieces?

Do cell sizes and dividers conform to the needs of the route for efficiency?

Is casing configuration efficient and minimized?

Implementation and Certification 13

Certification – Floor Layout

Is parcel post and SPR distribution area set up efficiently?

Does Supervisor have line of sight from desk to EBR?

Does Supervisor have clear line of sight to carriers at their cases?

Is DPS staging area on carriers line of travel as they leave?

Does floor layout support a smooth mail flow?

Implementation and Certification 14

Certification – Integrated Operating Plan

Does unit have an lOP contract with its processing plant?

Is the lOP contract current and being followed?

Does the transportation schedule support the units delivery needs?

Does the Dispatch Feedback report indicate that transportation is arriving on time with the IOP agreed on volumes 95% of the time in the last 4 weeks?

Does the unit receive a standard & first class flow of flats from the plant?

Implementation and Certification 15

Certification – Badge Control

Is a procedure in place to secure badges 5 mm. prior & after carrier reporting times?

Does Supervisor monitor employees as they report to work?

Is PS Form 1017 A & B utilized?

Is TACS being utilized to monitor clock rings?

Implementation and Certification 16

Certification – AMS / Audits

AMS

– Have all edit books been updated & submitted to AMS in the last 30 days?

– Do edit books match case labels?

Audits

– Initial TOP Audit Overall Score

– Initial Delivery Section TOP Audit Score

– Initial Volume Recording Spot Check Score

– Follow-up TOP Audit overall Score

– Follow-up Delivery Section TOP Audit Score

– Follow-up Volume Recording Spot Check Score

Implementation and Certification 17

Certification – DOIS

Is stand-by tracking sheet being utilized?

Are 3996s controlled by Supervisor and filled out correctly?

Is DOIS utilized daily?

Met earned hours (office) current month?

Met earned hours (office) prior month?

Does the DOIS Effectiveness Report show improvement?

Implementation and Certification 18

Certification – Schedules / Supervision

Schedules – What is the current reporting time for city carriers?

– What was the previous reporting time for carriers?

– Have carriers returned on time 95% of the time in the last 4 weeks?

– What is the current reporting time for the Supervisor?

Supervision– Do carriers report directly to case after clocking in and

performing vehicle check?

– Does Supervisor observe vehicle inspection?

– Is DCD utilized to record volume?

Implementation and Certification 19

Certification – Carrier Sequence of Events

Are there standardized processes implemented within the unit?

Are carriers following the standardized sequence of events?- AM- PM

Implementation and Certification 20

Certification - Binder

Is the AM SOP Binder available and complete?

– FLASH for the week prior & at the end of AM SOP implementation

– Updated Delivery Service Staffing Analysis

– Updated PS3998 Unit Summary of City Delivery Routes

– Effectiveness rating (from WEBEIS-DOIS) for the office, street and total unit

– Integrated Operating Plan contract

– POOM/MCSO reviews from weeks 1, 2, 3, 4, and 7

– Volume recording audit completed during implementation

– Initial and Follow-up TOP Audits (2 audits)

– Certification Audit and write up (when completed)

Implementation and Certification 21

Follow-Up

Weekly Reviews Will Be Held

– To Discuss The Status Of Each Action Item Due

– Log Actual Completion Dates

– Work Through Any Outstanding Issues

Following Certification Of Initial Sites

– Modify Training Material Based On Lessons Learned

– Identify Next Sites For Implementation