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Implementation 101: 3 Ways to Ensure a Successful

Rollout of Workforce Management Software for Every Member of Your

Team

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IntroductionsKelly Wilson

Director of Talent, Charlotte Russe

Jason Conrad

Director, Client Services, PeopleMatter

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Charlotte Russe Implementation Overview

Implementation Start: November 2014

First Stores Live: March 2015

Solutions

● HIRE

● Headquarters/Corporate & Store Recruiting

● Revamp of Career Page

● LEARN

● Integration with Lawson (ERP) people+

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Textbook Definition - Successful Implementations

StrategyTimeline

Use CasesIssue Tracking

UATLaunch ReadinessPost-Deployment

Scope ValidationProcess Flows

End User ImpactDependencies

Training StrategyMetrics & ReportingGo-Live Checklist

StakeholdersCommunications

BenefitsLeadership

Market AwarenessResponsibilities

PMO

RequirementsDesign DocumentsConfiguration Plan

Unit TestingUAT

Support Structure

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Reality of Successful Implementations

Successful implementation programs:

1. Identify and Engage Key Stakeholders and End Users

2. Communicate with Purpose Early and Often

3. Monitor and Review Progress of Milestones and Adoption

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Identify and Engage Key Stakeholders and Users

● Requirements gathering

● Understanding potential anxieties and win themes from users

● Identifying change agents to provide motivation and support

● Collaborating to build the solution

● User acceptance testing and gathering feedback

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Monitor and Review Progress of Milestones & Adoption

● Identify goals & expected value; stick to objectives, move past hurdles

● Evaluate achievements at each milestone; do a recurring health check

● Quantify and communicate impact of added requirements or slippage

● Provide a venue for stakeholders and end users to provide feedback

● Celebrate wins - small and large!

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Communicate with Purpose Early and Often

● Develop detailed communication plan with your consultants

● Keep your executive team (client and vendor) involved and informed

● Execute communication plan to explain value, new responsibilities

● Explain stakeholder benefit from the system or process change

● Drive excitement and positive energy behind the change

….especially close to training and deployment!

people+

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Build Relationships & Celebrate Together

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Discussion