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IMPACT OF TRAINING AND DEVELOPMENT ON

EMPLOYEES PRODUCTIVITY

IN FIRST BANK OF NIGERIA PLC

BY

,.AWODUMILA FOLORUNSO FEMI

B.SC INTERNATIONAL RELATIONS (OAU)

930022

BEING A DISSERTAT~ON SUBMITTED IN PARTIAL

FULFILMENT OF THE REQUIREMENTS FOR THE

AWARD OF MASTER'S IN BUSINESS

ADMINISTRATION (MBA)

DEPARTMENT OF MANAGEMENT STUDIES

FEDERAL UNIVERSITY OF TECHNOLOGY, AKURE

DECEMBER 2005



II

ABSTRACT

The study examined the impact of training and development on

employees' productivity using First bank of Nigeria plc as a case study. The

problem that led to this research is failure of embarking on training and

development for their employees against the general believe of lack of fund.

The overall objective of this research is to determine whether training

and development programme can be associated with improved profitability.

Also, to determine the effect of training on staff ability to use modern

equipment efficiently.

The use of various relevant personnel management text books were

reviewed, Also, relevant journals and published and seminar paper were

used. The used of structured questionnaire was used to collect data. Data

were obtained from forty (40) staff of the bank. The used of tables,

percentages were employed to analyzed the data collected. The hypotheses

formulated were tested using chi-square test.

The research revealed the following findings: First Bank Nig PIc

maintained good rapport with its employees. Also, employees' efforts are

adequately rewarded. The finding also confirmed that the organization value

competence and dedication to duties. It was concluded that. training of

organization staff has constantly enhanced the stiff competitions and harsh

economy environment. It was suggested that training participant should be

well informed about the organization goals and the purpose for which they

are to be trained.



VI

DEDICATION

This research work is dedicated to God Almighty for his mercy and grace

throughout the programme.



Vll

CERTIFICATION

I certify that this research work was carried out by Mr. Awodumila Femi

Folorunso of the Management Studies Department, Federal University of

Technology, Akure.

Dr . V. O. As ek un ow o

(Supervisor)



Vlll

LIST OF TABLE

TABLE 4.1: RESPONSE ON SEX 29

TABLE 4.2: RESPONSE ON MARITAL STATUS 29

TABLE 4.3: RESPONSE ON AGE 30

TABLE 4.4: RESPONSE ON LENGTH OF SERViCE 30

TABLE 4.5: RESPONSE ON QUALIFiCATION 30

TABLE 4.6: RESPONSE ON DEPARTMENTAL AFFILIATION 31

TABLE 4.7: RESPONSE ON TRAINING ATTENDANCE 31

TABLE 4.8: RESPONSE ON NUMBERS OF TRAINING ATTENDANCE 31TABLE 4.9: RESPONSE ON BELIEVE IN TRAINING PERSONALS 32

TABLE 4.10: RESPONSE ON TRAINING RELEVANT 32

TABLE 4.11: RESPONSE ON TRAINING PERIOD ASSESSMENT. 32

TABLE 4.12: RESPONSE ON SUFFICIENCY OF TRAINING PERIOD 33

TABLE 4.13: RESPONSE ON PERCEIVED TRAINING PERIOD 34

TABLE 4.14: RESPONSE ON ADOPTED METHOD OF TRAINING 34

TABLE 4.15: RESPONSE ON EXPECTATION OF TRAINING 34

TABLE 4.16: RESPONSE ON SKILL / BEHAVIOUR LEARNED ON TRAINING.35

TABLE 4.17: RESPONSE ON TRAINING AS ENHANCING PERFORMANC 35

TABLE 4.18: RESPONSE ON ATTAINMENT OF RESENT POSITION 35

TABLE 4.19: RESPONSE ON TRAINING GOAL / OBJ ECTIVE 35

TABLE 4.20: RESPONSE ON PARTICIPANTS SELECTION 35

HP - TABLE 1.1

HP - TABLE 1.2 Computing Expected Values 36

HP - TABLE 1.3 Computing Chi - Square 36

HP-TABLE 1.1 37







IX

ACKNOWLEDGEMENT

I am grateful to God Almighty for seeing me through this programme. My

best gratitude goes to my wife, Mrs. Lilian Awodumila for her encouragement, and

moral support while the programme lasted.

I also express my sincere appreciation to Dr. V. O. Asekunowo, my

research supervisor who saw me through the project successfully. I am indeed

grateful for his co-operation, perfect and human attitude. Also, my special

gratitude to Mr. & Mrs. Falope for their hospitality and love.

This is another opportunity to send another special thanks to my Parents,Mr. & Mrs. Awodumila for their love, encouragement and support. May God

Almighty continue to strengthen them.

My thanks equally go to my entire colleague in First Bank of Nigeria Pic,

most especially Grace Edoh for her patience and assistance. God bless you real

good.

Finally, I gave all thanks to God for He gave me life and strength to

complete this research work.

AWODUMILAF. FEMI



x

TA BL E OF CONTENT

TABLE PAGES

Title i

Abstract. ii

Approval sheet. 1 1 1

Master thesis release iv

Blank page v

Dedication viCertification vii

List of tables viii

Acknowledgement. ix

Table of content. x

CHAPTER ONE

1.0 Introduction 1

1.1 Statement of the problem 2

1.2 Objective of the study 3

1.3 Research Hypotheses 3

1.4 Significance of the study.. 3

1.5 Scope of study 4

CHAPTER TWO

2.0 Literature Review .

2.1.1 the concepts of training 6

2.1.2 Objective of training 9

2.1.3 Training processes 9

2.1.4 Types of training 11

2.1.5 Evaluation of training 20

2.1.6 The benefits of training 24



Xl

CHAPTER THREE

3.0 Research methodology 27

3.1 Research Area 27

3.2 Sampling techniques 273.3 Data Collection 27

3.4 Data Analysis 28

3.5 Model or equations specification 28

CHAPTER FOUR

4.0 Data Analysis and interpretation 29

CHAPTER FIVE

5.1 Summary 39

5.2 Conclusion 40

5.3 Recommendation 40

Bibliography 41

Appendix 43

Curriculum vitae 47

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