impact of ei on job performance

8/8/2019 Impact of EI on Job Performance

http://slidepdf.com/reader/full/impact-of-ei-on-job-performance 1/24

Research Proposal on Impact of

Emotional Intelligence on Job

Performance

Presented To

Ms. Nighat Ansari

Presented By

Bushra Riaz

Samara Munir

Mehwish Asghar

Sahar Imtiaz



THE IMPACT OF EMOTIONAL

INTELLIGENCE ON JOBPERFORMANCE

WorkingWith People MeansWorkingWith

Emotions



INT

RODUCT

ION Emotional Intelligence

used as a measure to identify candidates

used as a T&D tool to enhanceperformance

describes an ability to perceive, assess &

manage the emotions of One's Self

Others

Emotional Quotient (

EQ) measures

EI



INTRODUCTION (continued)

Performance is influenced by emotions

Emotional Intelligence

learned

makes the difference in individual

performance

essential for success impacts organizational effectiveness

Various researches conducted to find

the EI-Performance relationship



EI found to increase Profits



CONCEPTUALIZATION Emotional Intelligence

controversial

debate about meaning

elusive construct

EI is the capacity for recognizing our own

feelings and those of others, formotivating ourselves and for managing

self and others emotions effectively

E

motional Stability



CONCEPTUALIZATION

(continued) Four EI Dimensions (Davies et al)

Self Awareness

Social Awareness

Self Management / Control

Relationship Management



Four Quadrant EI Model

Self Others

Awareness

Self Awareness

Emotional awareness

Self image

Self expression

Social Awareness

Social awareness

Impact

Empathy

Actions

Self Control

Stress Management

Achievement

Initiative

Integrity

Relationship Management

Communication

Teamwork & Collaboration

Conflict Management

Trust & Intimacy



CONCEPTUALIZATION

(continued) Job

task or duty

regular activity performed in

exchange for payment

Performance

accomplishment

efficiency



CONCEPTUALIZATION

(continued) Job Performance

Ones accomplishment of task as

compared to the standards of thatparticular job

Effective Performance

having an intended or expected effect

that produces desired results



EI¶s NATURE & DEVELOPMENT The concept of EI has roots that reach deep

into the study of psychology in the past

century Thorndike (1920), social intelligence

Gardner (1983), personal intelligence

Intrapersonal Intelligence

Interpersonal Intelligence



EI¶s NATURE & DEVELOPMENT The ability to perceive accurately, appraise, and

express emotion; the ability to access and/or

generate feelings when they facilitate thought; the

ability to understand emotion and emotionalknowledge; and the ability to regulate emotions to

promote emotional and intellectual growth (Mayer

& Salovey, 1997)

definitions tend to be complementary rather than

contradictory (Ciarrochi, Chan & Caputi, 2000)



Emotional intelligence is a set of abilities that

includes the abilities to perceive emotions in the

self and in others, use emotions to facilitate

performance, understand emotions and

emotional knowledge, and regulate emotions in

the self and in others (Mayer and Salovey, 1997)

According to their idea, some organization

members may perform effectively because they

have high emotional intelligence (Goleman, 1998;

Caruso and Salovey, 2004)

LIT

ERAT

URE REVIEW



Several organizations have incorporated

emotional intelligence into their employee

development programs (Fast Company, 2000)

The concept of emotional intelligence has had

an unusually important impact on managerial

practice (Ashkanasy and Daus, 2002)

LITERATURE REVIEW

(continued)



These studies found that emotional intelligence

predicts the performance of undergraduate

students on a single task (Lam and Kirby, 2002),

the classroom performance of managers and

professionals (Sue-Chan and Latham, 2004), the

collection performance of account officers

(Bachman et al., 2000), sales performance (Wong,

Law, and Wong, 2004), and supervisory ratings of job performance (Slaski and Cartwright, 2002;

Law,Wong, and Song, 2004)

LITERATURE REVIEW

(continued)



As a result, knowledge of whether

emotional intelligence is related to job

performance and of the mechanisms thatmay underlie such a relation is limited. This

uncertainty has contributed, in part, to

criticisms of the scientific status of

emotional intelligence in organizationalresearch (Becker, 2003; Landy, 2005;

Locke, 2005)

LITERATURE REVIEW

(continued)



Emotional intelligence (EI) is a set of abstract

concepts connected to various definitions and

operations, which have garnered criticism aspoorly defined and poorly measured

(Murphy, 2006, p. 346)

Although there is some evidence that EI is

related to job satisfaction in Chinese samples(Wong & Law, 2007), there is little evidence

concerning the effect of EI on job performance

among Chinese employees

LITERATURE REVIEW

(continued)



RESEARCH OBJECTIVES1. To study emotional intelligence of employees

2. To study the relationship of emotional

intelligence to job performance3. To study human psyche in more depth

4. To make a comparison of impact of different

traits on job performance and hence to point out

the importance of EI on job performance



RESEARCH

QUEST

IONHow job performance of employees is

influenced by emotional intelligence?



INVEST

IGAT

IVE QUEST

IONS1. What are the factors that contribute to emotional

intelligence?

2. How emotional intelligence affects jobperformance?

3. What is the impact of other factors on job

performance?

4. Which jobs require emotional intelligence?



HYPO

THESIS

Emotional intelligence will have a significant

influence on job performance



Theoretical Process Model

impact of ei on job performance

Documents