IT Solutions & Support

We looked around for an established IT company with a good reputation to help us and selected Impact IT, who have more than lived up to their name by creating a huge Impact on our business. Not only did they listen to my specific requirements about our IT needs, they also solved some long outstanding issues. As a result of Impact’s involvement we have now seen an increase in efficiency. We would highly recommend Impact IT to anyone who needs an IT company they can trust.

– Matt Pullen, Managing Director, Mec-Serv

The best IT solutions for your business

Want the newest and most effective products from the world’s leading suppliers?

Our partnerships with major brands keep us up to date with the latest innovations in software and equipment, so we can provide the cutting edge technology you need at a competitive price.

Let us take the pressure off

At Impact we understand that you want round the clock protection for your systems, so you don’t have to worry about information loss or security breaches. We also know that your employees prefer to work without the distraction of IT malfunctions and breakdowns.

Whether you’re a small company or a multinational organisation we can create a support package that will give you total peace of mind. Our expert team offers remote monitoring, break fix and on-site repair to businesses throughout the UK. We offer a wealth of experience in both Windows and Mac systems to keep you up and running.

We also take ownership over those time-wasting glitches that can happen with a new product or service: liaising with suppliers to avoid frustrating three-way conversations between you, the manufacturer and your IT support team when something goes wrong.

Your in-house IT experts

Remote monitoring allows us to identify problems at an early stage, before they become apparent in your system. Our monitoring software quietly ticks away in the background, carrying out a scan every five minutes to review critical event logs, backup failures, disk space availability and antivirus updates and to detect unauthorized log in attempts or system hacks.

If an issue arises we can either fix it remotely – preventing further trouble down the line – or speedily dispatch an engineer to your premises to repair the fault. We can typically respond to a server problem within 15 minutes, and attend to repair an on-site fault within four to eight hours.

Our service includes dedicated scheduled visits, complimentary replacement parts and loan products as well as reassuring access to friendly, highly qualified technical staff (throughout the day and after hours).

Key benefits of Impact’s support packages:

• You can log a support request to our Online Helpdesk 24/7, by phone or by email.

• We offer support for all systems including Mac, Windows and Linux plus devices such as tablets and smartphones.

• All Impact’s support packages are underpinned by our money-back guarantee.

• No lengthy contracts.

• Transparent, easy-to-understand pricing.

• Forget those sliding scales that offer Gold, Silver and Bronze levels of support: Impact provides just one cost-effective package to all its customers – and that’s Platinum.

Impact IT are a friendly, reliable and trustworthy support to our business. From the ‘silly questions’ to the more in depth issues that we have faced, nothing is too much trouble and Impact always finds a solution to any IT problem. We have recently had to upgrade our main Network Server and the majority of our office computers, this was carried out quickly and efficiently with Impact working through the weekend to minimise the disruption to our business.

– Carole Butler, PB Accountancy Ltd.

Joined up thinking for your IT services

At Impact we excel in joined-up thinking. In an environment where technology is constantly evolving and changing, we can identify the most productive, efficient and secure ways for you to run your business.

Bringing Windows and Mac together – forever

We know that many businesses use different operating systems for different functions and we understand your frustration when one device won’t talk to the other. Unlike many other IT companies, we speak both Windows and Mac, so we can ensure that both systems will work seamlessly together on all your devices, including iPhone and iPad.

Getting back in control with your own, on-site server

The benefits of an on-site server far outweigh cloud-based solutions. No sharing of resources or hardware with others; no traffic spikes or slow running. Being in control of software configuration and hardware upgrades means you can future proof your server.

Essential antivirus solutions

Irretrievable data loss as a result of a virus attack is every company’s worst nightmare, so it’s vital to keep your protection up to date. Our antivirus solutions constantly monitor threats arising from spam emails and internet usage, drawing on the latest online security information to ensure that every new virus is detected and defeated.

Spam filters

Left unchecked, unsolicited emails can clog up your inbox, causing you to overlook important messages. Our clever spam filter captures unwanted emails and checks them for viruses, so you only receive the messages you want. You can regularly check the list of withheld emails, releasing any that shouldn’t be classed as “spam”.

Stay connected with Office 365

Keep your workforce in the same office, even when they’re out on the road. Powered by the cloud, Office 365 lets you set up users across your network with their own, personalised version of MS Office.

With Office 365 in place you can easily create, access and share your documents anywhere, anytime. You can also sync your work across multiple devices and even take part in meetings, using the online conferencing facility. This versatile networking tool is easily updated and you only need pay for the services you use.

Safe email on the move

The Microsoft Hosted Exchange Server Solution is perfect for businesses of all sizes with employees on the move. This is a smart, reliable and secure way to protect your email communications, armed with the latest defences against viruses and malware. Enjoy a massive 25Gb of storage for each Mailbox and store emails securely for up to ten years.

Keep your data safe as houses

The major cause of data loss is hardware failure (44%), but human error comes a close second, at 32%. Software failure, viruses and natural disasters account for the remaining 24%, pointing to a need to maintain a secure back up system at all times.

We can keep your important files safe with our encrypted software. After installation just select the files and directories you want to back up and we will send compressed, encoded copies for safe storage to our off-site servers via a secure sockets layer (SSL) connection. From that moment on the information will be stored in two separate locations and regularly backed up. You will be able to access your files at any time, using a standard web browser.

If you are moving offices or planning an upgrade and your systems need to go offline, we can offer a virtualisation back up. In the event of any problems this virtual snap shot of your IT system will ensure that you can restore everything just as it was, with minimal downtime.

Eliminate IT issues with Pay-as-you-go

From unresponsive computers to corrupt files, and from confusing software to tricky hardware installations, there are always complex challenges to be faced when you don’t have the luxury of an in-house IT department.

Pay-as-you-go IT support is a practical way for your business to get the support it needs without the requirement for costly, long term contracts. This customizable solution means that you can access a team of experienced technicians for as long or as short a time as you need to get your operational issues under control.

With Pay-as-you-go you’ll get targeted, prompt help at the time you want it most and you won’t pay a penny more than you need to for the service you receive. It’s a sensible and cost-effective way to eliminate the IT problems that have been holding back your business.

Impact IT Solutions UK Ltd Unit 27b Osprey Court Hawkfield Business Park Whitchurch Bristol BS14 0BB

www.impactitsolutions.co.uk Tel: +44 (0)117 2020 200

Impact IT Pvt Ltd Merlin Matrix Block DN-10 Salt Lake, Sector V Kolkata – 700091, INDIA

www.impactit.in Tel: +44 (0)117 2020 199