imagicle solutions + application suite ordering guide · imagicle solutions + application suite...

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Imagicle

Solutions + Application Suite

Ordering Guide Call accounting & billing – IP Fax Server – Directory

March 13, 2012 Version 1.1

.

Ordering Guide


TABLE OF CONTENTS

1 REVISION HISTORY .................................................................................................. 3 2 INTRODUCTION ........................................................................................................ 4

2.1 Purpose, audience and scope ............................................................................ 4 2.1.1 Audience ........................................................................................................................ 4 2.1.2 Scope ............................................................................................................................. 4

2.2 Availability ........................................................................................................... 4 2.3 Imagicle contacts ................................................................................................ 4

3 IMAGICLE .................................................................................................................. 5 3.1 Quick overview of Imagicle strenghts ................................................................ 5 3.2 Cisco Preferred Solution Developer................................................................... 5

4 IMAGICLE SOLUTIONS PLUS APPLICATION SUITE .............................................. 6 4.1 Overview .............................................................................................................. 6 4.2 Call accounting & billing – Billy Blue’s 4 ........................................................... 7

4.2.1 Description and features ................................................................................................ 7 4.2.2 Systems Architecture ..................................................................................................... 8

4.3 IP Fax Server - StoneFax ................................................................................... 10 4.3.1 Description and features .............................................................................................. 10 4.3.2 Systems Architecture ................................................................................................... 11

4.4 Directory Services & Caller ID – Speedy Enterprise ....................................... 13 4.4.1 Description and features .............................................................................................. 13 4.4.2 Systems Architecture ................................................................................................... 15 4.4.3 Cisco phone models supported ................................................................................... 15

4.5 Hardware and software requirements .............................................................. 16 4.6 Compatibility ...................................................................................................... 16

5 LICENSING .............................................................................................................. 17 5.1 Licensing and software fulfillment ................................................................... 17 5.2 Try & Buy - evaluation period ........................................................................... 17 5.3 NotForResale license for Cisco Lab-demo Center and Channel Partners .... 17

6 PRICING ................................................................................................................... 18 6.1 Imagicle Solutions + Application Suite – Bundle ............................................ 18 6.2 Call accounting & billing – Billy Blue’s 4 ......................................................... 19 6.3 IP Fax Server – StoneFax .................................................................................. 20 6.4 Advanced Directories & Caller ID – Speedy .................................................... 21

7 PRICING SCENARIOS ............................................................................................. 22 8 SUPPORT & SOFTWARE MAINTENANCE SERVICES .......................................... 23

8.1 Imagicle Care programs comparison ............................................................... 24 8.2 Imagicle Care Gold SLA .................................................................................... 24 8.3 Support process quick overview ...................................................................... 25

9 PROFESSIONAL SERVICES ................................................................................... 26 9.1 Training Services............................................................................................... 26

Ordering Guide


1 REVISION HISTORY Date Version Description Author

12 March 2012 1.0 Initial release Massimo Di Puccio, Imagicle

13 March 2012 1.1 Requirements fix and new images Massimo Di Puccio, Imagicle

Ordering Guide


2 INTRODUCTION

2.1 Purpose, audience and scope

This guide is meant to be used to sell the Imagicle Solutions Plus Application Suite containing

billing, IP fax and directory, in conjunction with Solutions Plus for Cisco Unified Communications

ManagerTM

(CUCM-CUCMBE).

The Imagicle Solutions Plus Application Suite has been introduced in the GPL through the

Solutions Plus program as whenever a legacy PBX infrastructure is replaced with a CUCM

solution, key services such as Billing, Call Details Recording, Directory as well as traditional legacy

services such as Fax, are needed.

2.1.1 Audience

Cisco field and Cisco Specialized Unified Communications Channel Partners.

2.1.2 Scope

This ordering guide explains how to order the Imagicle Solutions Plus Application Suite from Cisco and especially:

• How to define the appropriate ordering configuration suitable for customer

• Help with pricing, quoting and ordering services

2.2 Availability

Customers who want to purchase the Imagicle Solutions Plus Application Suite under the Cisco Solutions Plus program can place orders through their normal sales channels effective immediately.

2.3 Imagicle contacts

For more information about Imagicle Solutions Plus Application Suite, please visit http://cisco.imagicle.com For information about this ordering guide or any other question about the configuration, please contact [email protected] For more information about Imagicle, please visit http://www.imagicle.com Imagicle spa HeadQuarters Via Fondacci, 272 – 55054 Massarosa (LU) Italy T +39.0584.943325 F +39.0584.943325 E [email protected] www.imagicle.com skype: imagicle twitter: imagicle facebook: imagicle Massimiliano Picchi Sales Manager E [email protected] Massimo Di Puccio Co-CEO, Chief Marketing & Sales Officer E [email protected] Christian Bongiovanni Co-CEO. Chief Technology Officer E [email protected]

http://cisco.imagicle.com/

mailto:[email protected]

http://www.imagicle.com/

http://www.imagicle.com/




Ordering Guide


3 IMAGICLE Imagicle was born from the merge of two companies with complementary experiences in the UC and PBX applications markets:

Stonevoice, spin off of a Cisco Advanced UC partner, focused since the early days of Cisco IP Telephony on developing software applications on top of Cisco architectures and API’s granting strong interoperability against all Cisco UC solutions /releases and participating into the Cisco Developer Network program since the beginning (they got certified against the 3.X CUCM releases and IP Key Switch too).

Telcen, with an experience of over 25 years in the TDM market, leader for the billing and accounting solutions across multiple legacy vendors.

Today Imagicle, with more than 30 people, offers a complete suite of state-of-the-art applications as well as best in class support and professional services, that can help driving Cisco UC sales further empowering the Cisco Collaboration Architecture. Imagicle through its worldwide network of channels partners aims of becoming the reference application partner for enabling the Cisco Unified Communications in large, medium and small businesses.

3.1 Quick overview of Imagicle strengths

Rich Portfolio of Apps for Cisco UC across all markets, from SMB to large Enterprises, empowering UC and enabling migration

Fully aligned strategy and Go To Market: Channel program & rewards, trainings, Technical & Sales Support, Vision, Marketing, Open architecture

Solid business model, financial stability, historical loyalty to Cisco

International presence and channels (over 100 partners outside Italy), 4 Cisco international distributors

R&D investments to develop best of breed technologies and services and full ownership of the code and stacks of protocols

Proven track record on a global scale

Commitment and structure to fully support end users through channel partner

3.2 Cisco Preferred Solution Developer

Imagicle is Cisco Preferred Solution Developer, the highest qualification level for technology partners. Their solutions are interoperable against all the currently supported versions of Cisco UC platforms from the oldest CUCM 6.X to the newest 8.X. The support and interoperability are also granted across all the different Cisco Call control platforms, from the CUCM, CUCMBE, CUCME and UC500. The Imagicle Solutions Plus Application Suite is supported on VMWARE and is also ready to run on Cisco HCS platforms, thus leveraging the newest Cisco architecture. Imagicle has also inherited along the time legacy support of many TDM platforms on its billing platform making possible an hybrid scenario that grants an easy migration to our solution to large and distributed enterprises. Both the billing and fax applications can support a scenario where a legacy PBX, a Cisco CUCM and any other Cisco Call control solution co exists at the same time, collecting and re concealing the CDR’s from the different platforms and hiding the migration pain points to end users.

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4 IMAGICLE SOLUTIONS PLUS APPLICATION SUITE

4.1 Overview

The Imagicle Solutions Plus Application Suite offers a suite of best in class applications designed for the Cisco UC platforms, empowering and simplifying the Cisco Collaboration offering. The suite developed for Cisco is made of the 3 value added applications, enabling to fill the gap described in the previous sections:

Accounting & Billing – Billy Blue’ 4

IP Fax Server - StoneFax

Corporate, Public, Group, Personal Directory Services & Caller ID – Speedy Enterprise The Suite satisfies specific customers’ needs, such us continuity of legacy system-services thus granting an easier migration experience and accelerating the ROI on CUCM. Having a unique web based portal for administration, configuration and usage, plus a direct and software only integration with almost all the Cisco IP phones, the Cisco CIUS tablet as well as iPad-iPhone and other Android devices, the Solutions Plus Application Suite will help customers in getting the needed services on top of their Cisco UC solution as a smart and hassle free add-on. All the 3 applications can be licensed separately and are embedded in a single package easy to use, install and manage. It can be installed on premise on a MS Windows Server 32/64 bit on real or virtual platforms, to provide a converged and straightforward suite of functionalities for Cisco UC customers. The configuration and access is fully managed by an intuitive and easy to use web interface, available in 5 different languages: English, German, French, Spanish, and Italian.

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Applications can be customized on a project basis for specific customers’ needs and can be easily localized in other languages using Unicode char set. Being integrated in a single suite means applications are sharing the user information database, to be configured once for all the applications, another benefit in term of easiness and fastness in management. Users can be added manually or imported and automatically synchronized from Microsoft Active Directory or Cisco UCM through AXL. User information includes username, phone number, fax number, email and other application related parameters like cost centre, department, partition and others. Users have to be configured for the applications to work properly and the configuration is stored in a MS SQL Server Database, together with the applications data (CDRs, Faxes and Contacts), running on the same server or in another server. If customer doesn’t have a commercial license of the MS SQL server, the installation process of the Imagicle Solutions Plus Application Suite can install and configure a MS SQL Server 2005 Express, which is free for use.

4.2 Call accounting & billing – Billy Blue’s 4

4.2.1 Description and features

Billy Blue’s 4 is the most advanced and easy to use solution for monitoring and analyzing telephone traffic for Cisco UC.

It is a call reporting and accounting application, able to process the CDR retrieved by the Cisco UCM, applying the user information and providing rich reporting and analysis. Billy Blue’s 4 analyses outgoing, incoming and internal calls, thanks to preconfigured and ready to use reports and dashboards that can be further customized using filters and groupings.

Ordering Guide


Billy Blue’s 4 calculates costs of outgoing calls, for accounting purposes, based on the site the call is generated and where it access to PSTN. Billy Blue’s 4 is extremely easy to use: not only it displays real time web based reports, but it also offers export to PDF or Excel and scheduling of automatic reports to be sent via email at the desired frequency. An applications running on mobile devices is currently being developed to give administrators real time access to reports and statistics from anywhere, anytime. Billy Blue’s 4 integrates also with any application running in the company. Thanks to its web services allowing to get data in XML format, users can access monitors and statistics of company telephone traffic directly via the Web, Intranet, CRM or any other familiar application. Multiple filters can be applied to any report and the filter saved to be executed any time through a single click. Thanks to the included Alarm module, it can also send e-mail as soon as an unwanted event occurs (i.e. unanswered calls, budget exceeding, calls to premium numbers and much more). Multi-carrier, multi-site, multi-country, multi-currency and multi-time zone, Billy Blue’s 4 can cope with any need and also supports a network of telephone systems, offering a centralised monitoring. Billy Blue’s 4 is the best solution for single office and for enterprises from just a few extensions to an unlimited number of extensions and branches.

4.2.2 Systems Architecture

Billy Blue’s 4 support both single site and multi sites single cluster environments. It can also support environments with combination of CUCM and CUCME. It is licensed per server, per number of supported extensions, regardless the number and type (CUCM or CUME) of sites and this particularly fits into the typical distributed environments where solutions based on CUCM can minimize the costs being independent from the number of branches. Billy Blue’s 4 receives the raw CDRs from the UCM through FTP/SFTP protocol. Billy Blue’s 4 associates the user placing/receiving a call through the combination of the extension and partition in the CDR, so fully supporting overlapped dialing plans over different partitions as allowed by the Cisco UCM.

Ordering Guide


Through the optional REM CDR module, Billy Blue’s 4 can collect and process CDRs produced by remote sites in SRST geographical survival mode, in case of connectivity issues with the main UCM cluster. Installing the REM CDR Satellite on each remote site (Rem CDR Satellite is a VMware virtual machine), remote gateways can store on it the CDRs while in SRST mode. Such CDR’s are then forwarded onto a central system when the WAN connectivity is restored, thus dramatically increasing CDR buffering capacity on remote sites. While activated the option is available regardless the number of sites.

Ordering Guide


4.3 IP Fax Server - StoneFax


StoneFax is a native IP fax server application, specifically designed for Cisco UC. It is perfectly integrated into a Cisco solution as it has been build from scratch on top of a Cisco UC architecture made of a Call control platforms plus remote gateways. (NO adaptation of a pre existing fax server running in combination with dial cards) It allows users to send faxes by any email client/server based on SMTP/POP3, through the web interface, print2fax windows driver from any document or through modern multifunctional printers (scan2email or internet fax mode) and with Imagicle Fax, a special mobile apps for smartphone & . Users can also receive faxes directly in their email clients, whatever it is, have the received fax automatically printed out on a network printer or access received faxes directly through the web interface. An integration with Cisco QUAD is currently being tested and evaluated for further developments. Users can send all office documents to be converted to fax: doc, docx, xls, xlsx, pdf, rtf, txt, jpg, tif, tiff are natively supported.

Incoming faxes can also be copied on an external file system for integration in ERP/CRM/document management workflows.

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StoneFax is the best solution for small offices and for enterprises, as it can easily scale from 2 channels up to hundreds in a cluster of servers with load balancing and high availability.

With Imagicle Fax, StoneFax extends its wide toolset for sending and receiving faxes in the new workspaces with an easier to use, dedicate app. Imagicle Fax is the free mobile client solution designed for the new Cisco CIUS, Android devices and iPad - iPhone, making faster, smarter and easier sending and receiving faxes anywhere, anytime.

It is available for free on the Cisco App HQ marketplace, Apple AppStore and Google Android Market so customers can use the smartphone or tablet they prefer with their StoneFax.


StoneFax automatically manages the outgoing queue with retransmissions and is licensed per server, per channel, that is the number of concurrent sent/received faxes, regardless the number of users and type (CUCM or CUME) of sites. StoneFax leverages the Cisco UCM for sending/receiving faxes, through the SIP protocol and T.38 transmission with auto fallback capacity to g711 pass-through. It is configured as a normal SIP trunk on the UCM, not requiring additional licenses. StoneFax supports any scenarios for PSTN access, both based on H.323, SIP or MGCP gateways or directly through SIP connection to service providers.

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It does support high availability option, with an additional server running and being the backup route for UCM. It can also support UCM cluster by leveraging a secondary call manager in case of the primary is not answering to SIP messages. The fax services are always granted to the users, as the servers are based on auto synchronized databases able to work also in disaster recovery environments (over wan).

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4.4 Directory Services & Caller ID – Speedy Enterprise


A Cisco IP Phone without Speedy is not so different from the phone you’re going to replace. Cisco UCM (8.6), i.e. has only 1 corporate directory for the internal extensions and simple personal directories for users:

The Corporate directory (internal extensions) syncs only with LDAP

Personal directories have to be manually filled in With Speedy Enterprise you get unlimited directories for internal and external contacts, public, personal or group wise

All the directories can be imported/sync with several sources (LDAP, XLS, CSV, Exchange, CRM, ODBC …)

Caller ID info for external incoming calls is available directly on your IP-Phone Speedy Enterprise is intended to collect and centralize all the company contact (metadirectory concept), to provide access for search and click to call to Cisco phones and CallerID functionalities. Speedy Enterprise allows the creation and management of address books (folders) with contacts (phone numbers) through an easy web interface, to provide web fast searches and click to call as well as access to directories from Cisco phones and Caller ID functionalities.

CallerID on incoming calls provides pushing of contact name directly on the Cisco phone display regardless where the contact information was stored offering a mobile telephony seamless functionality greatly appreciated in the market.

Ordering Guide


With Speedy it is possible to create personal, group and public address books, so with contacts available only to owner, a group of users or everyone. Contacts in an address book can be added manually or imported and automatically sync from external sources based on SQL Databases, Microsoft Exchange, Lotus notes, excel sheets, LDAP. Speedy provide also an easy and fast search method “google” like that allows customers to submit a search in all the directories available using the “contains” operator.

Main Features CUCM v8.6 Speedy Enterprise

Corporate Directories (internal extensions) One Unlimited

Public Directories with external contacts No Unlimited

Department (Group) Directories with external contacts

No Unlimited

Personal Directories (per user) One (manually feeding)

Unlimited

Synchronization with LDAP (and Active Directory)

one LDAP for internal extensions only

Unlimited for each directory

Synchronization with groupware (ERP/CRM/Exchange/Lotus/Salesforce/ODBC…)

No Yes, with free meta module

Caller Identification internal extensions only internal extensions and external contacts

Multidept. directories in a multisite scenario No Yes

PBX smart migration (Directory services in a multivendor network scenario )

No Yes CUCM + CUCME and legacy PBX‘s

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Speedy Enterprise is licensed per server, per number of supported users, regardless the number of sites. It provides a set of XML pages directly to Cisco phones, based on http. Speedy URL has to be added as phone service, directory type, on CUCM. Cisco phones have to be subscribed to the service to get access to the service directly by clicking the Directory button.

The XML pages providing the interactions with contacts are available in 5 different languages (english, german, french, spanish, italian). As far as the Caller ID, Speedy intercepts the ringing status of the Cisco phone through TAPI and send it a specific push xml message (http server must be enabled on the phone and authentication URL configured with specific address managed by Speedy for this to work properly). To send the push XML message to the correct phone IP address, Speedy fetches the combination of MAC/IP addresses from the UCM through the AXL Protocol, to associate the right phone to the user.

4.4.3 Cisco phone models supported

Series Phone model

6900 series 6921 - 6941 - 6945 - 6961

7900 series 7911 - 7921 - 7922 - 7941 - 7942 - 7945 - 7961 - 7962 - 7965 - 7970 – 7975 (also old 7906, 7940, 7960)

8900 series 8941 – 8945 – 8961

9900 series 9951 – 9971

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4.5 Hardware and software requirements

The Imagicle Solutions Plus Application Suite requires a dedicated real or virtual server and cannot be installed on the same server with other third party applications. The server specifications are listed below:

Application Environment Min requirement level

Billy Blue’s 4 up to 2500 extensions Class B Server

up to 25000 extensions Class C Server

StoneFax up to 4 channels Class B Server

up to 50 channels Class BE Server

Speedy Enterprise up to 2500 users Class B Server

up to 10000 users Class C Server

Bundle with Billy Blue’s 4+ StoneFax + Speedy

up to 120 extensions Class B Server

up to 2500 extensions Class CE Server

up to 25000 extensions Class DE Server

NOTES The Imagicle S+ Application Suite installation includes a Microsoft SQL Server 2005 Express free license which supports a database of about 2 million calls. Should a larger database be required, a Microsoft SQL Server commercial license (not included with the product) can be used.

Real or virtual* server type

CPU RAM Required HD space

Operating system

Class B Server dual-core 4GB 20 GB** MS Windows Server 2003, 2008 Standard (32/64 bit)

Class BE Server dual-core 4GB 20 GB** MS Windows Server 2003, 2008 Enterprise (32/64bit)

Class CE Server quad-core 8GB 20 GB** MS Windows Server 2003, 2008 Enterprise (32/64 bit)

Class DE Server bi quad-core

16GB 20 GB** MS Windows Server 2003, 2008 Enterprise (32/64 bit)

NOTES * Virtualization tested with VMware **StoneFax - 100 Kbytes for each fax to be archived if this option is enabled and Billy Blue’s 4 requires 2,5 Gb each million of calls.

4.6 Compatibility

The following tables show the verified compatibility with Cisco UCM and phones:

Solution Unified Communication Manager Cisco Compatible

BillyBlue’s 4 4.x, 5.x, 6.x, 7.x, 8.x, BE3000-5000-6000

StoneFax 4.x, 5.x, 6.x, 7.x, 8.x, BE3000-5000-6000

Speedy Enterprise 4.x*, 5.x, 6.x, 7.x, 8.x, BE3000*-5000-6000

NOTES * Caller ID is NOT available

Ordering Guide


5 LICENSING Products are available to customers under a lifetime license per server and there are 3 different kind of Product ID’s:

basic licenses, part numbers ending with L

expansions, part numbers ending with E or EC

optional modules, part ending with M Defining the SKUs needed for a solution is an extremely simple 3 steps process: 1) select a basic license (to reduce the number of SKU’s please select the SKU with the highest license 2) if needed, add all the expansions licenses required to reach the number of extensions/users/channels needed 3) add eventually an optional module if desired Basic licenses are available for customers with up to 1000 users, so quotes, orders and delivery will require a single SKU. For bigger projects multiple SKU’s are required.

5.1 Licensing and software fulfillment

All the SKUs listed in the following sections are available through electronic delivery. Customers will receive a single entitlement code for each SKU ordered. The entitlement code can be easily activated connecting to http://cisco.imagicle.com/go/activation. The software (a single package for all the applications) is available for an immediate download from the Imagicle website http://cisco.imagicle.com/go/download.

5.2 Try & Buy - evaluation period

The Imagicle Solutions Plus Application Suite comes with a 30 days evaluation period. Customers, channel partners and Cisco teams can freely download the software and test it in their lab or production environment. No trial, or activation keys are required and all the applications are ready for the evaluation at their download. During the 30 days evaluation period, the applications have the following limitations:

Billy Blue’s 4 processes unlimited calls for up to 250 extensions

StoneFax supports 2 channels with an unlimited number of faxes sent/received

Speedy Enterprise support 250 users with an unlimited number of contacts and searches As all the applications are available in a single package for download and installation, if a customer buy and activate a single product, i.e. StoneFax, all the others are available for the 30 days free evaluation, thus allowing the customer to try and then buy the other applications. In such a case, the customer needs to buy a license for each product he wants to activate. No re-installation is required if the server used during the trial period matches the requirements specified for the production scenario.

5.3 NotForResale license for Cisco Lab-demo Center and Channel Partners

For Cisco Lab, Demo Center and for Cisco Channel Partners testing purposes, demo or internal usage, special Not For Resale licenses are orderable directly from Imagicle at a very special price. With the NFR licenses Imagicle also offers to Channel Partners a free remote installation via Imagicle professional services if required, for quickly getting confidence with the Imagicle products. Purchasing and installing the NFR products is mandatory to become an Imagicle Partner, to get a free access to the Imagicle Academy training resources and for obtaining a priority support.

http://cisco.imagicle.com/go/activation

http://cisco.imagicle.com/go/download

Ordering Guide


6 PRICING The tables in the following sections list the Product ID’s available into the Solutions Plus program. It’s an easy, scalable and affordable price list that fits small customers needs and it’s ideal for medium businesses and large enterprises. The price list is divided by product for an easier approach. There is also a bundle offering of the Imagicle Solutions Plus Application Suite that should be considered as the first choice, as it grants extra margins and/or better street price on a single product purchase, plus a reduced installation and set-up fee for all the apps. If a customer needs instead a single app, i.e. a call accounting & billing or IP Fax server solution only, the single product could be offered separately while the software package remains the same. All the Product ID’s include 1 year of Imagicle Care Basic plan, which grants complete software maintenance and technical support services for reseller and even for the final customers. By the end of the first year, the service must be renewed for the next periods subscribing an extension of the Imagicle Care plan desired. Should a customer need a more advanced Care service as Imagicle Care Gold is, he has to order it directly from Imagicle at the moment he orders the product.

6.1 Imagicle Solutions + Application Suite – Bundle

This special bundle offers a unique proposition allowing sales teams to include all the apps with a single Product ID. For example with the part number L-IM990-250L - Imagicle S+ Pack 250, the customer will have:

Call accounting & billing solution for 250 extensions

IP fax server for 4 channels

Advances Directories & Caller ID, supporting 250 users.

All the products can be expanded to better fit customers’ needs using the expansion licenses listed in the tables of each product, i.e. adding more StoneFax channels if the included ones in the bundle are not enough. Product ID Description GPL

BASE LICENSES

L-IM990-64L Imagicle S+ Pack 64 - billing 64 + fax 2 + dir 64 10,933

L-IM990-120L Imagicle S+ Pack 120 – billing 120 + fax 4 + dir 120 16,585




All the prices listed above are in USD, tax excluded.

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6.2 Call accounting & billing – Billy Blue’s 4

Billy Blue’s 4 is licensed per server, per number of supported extensions, regardless the number and type (CUCM or CUME) of sites. Product ID Description GPL

BASE LICENSES

L-IM110-64L Imagicle Billy Blue's 4 - 64 ext. w/ Base License 4,375




L-IM110-1000L Imagicle Billy Blue's 4 – 1000 ext. w/ Base License 22,224

EXPANSION LICENSES

L-IM110-64E Imagicle Billy Blue's 4 - ext. expansion 64-120 2,188


L-IM110-250EC Imagicle Billy Blue's 4 - ext. expansion 250-500 7,700

L-IM110-500EC Imagicle Billy Blue's 4 - ext. expansion 500-1000 8,313






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6.3 IP Fax Server – StoneFax

StoneFax is licensed per server, per number of channels, meaning the number of concurrent sent/received faxes regardless the number and type (CUCM or CUME) of sites.

Product ID Description GPL

BASE LICENSES

L-IM120-2L Imagicle StoneFax 2 chan. w/ Base License 5,075



EXPANSION LICENSES

L-IM120-4E Imagicle StoneFax - chan. expansion 2-4 2,450


L-IM120-20EC Imagicle StoneFax - chan. expansion 8-20 17,150



OPTIONAL MODULES

L-IM120-1CM Imagicle StoneFax - clustering & load balancing module 2,188


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6.4 Advanced Directories & Caller ID – Speedy

Speedy Enterprise is licensed per server, per number of supported users, regardless the number of sites.

Product ID Description GPL

BASE LICENSES

L-IM150-64L Speedy Enterprise - 64 users w/ Base License 3,413





EXPANSION LICENSES

L-IM150-120E Speedy Enterprise - users expansion 64-120 2,013


L-IM150-500CE Speedy Enterprise - users expansion 250-500 4,025

L-IM150-1000CE Speedy Enterprise - users expansion 500-1000 6,300





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7 PRICING SCENARIOS Due to the reduced number of SKU’s configuring services for a customer is extremely easy.

# Scenario

description Q.ty x Product ID Description GPL

1 Call accounting &

billing for 500

extensions

1 x L-IM110-500L

Imagicle Billy Blue's 4 - 500 ext.

1 real or virtual server type B is needed

14,787

2 Call accounting &

billing for 5.000

extensions

1 x L-IM110-1000L

1 x L-IM110-1000E

1 x L-IM110-2500E

Imagicle Billy Blue's 4 - 1000 ext. w/ Base License

Imagicle Billy Blue's – ext. exp. 1000-2500

Imagicle Billy Blue's 4 – ext. exp. 2500-5000

1 real or virtual server type C is needed

35,349

3 IP Fax server for 4

channels

(concurrent faxes)

1 x L-IM120-2L

Imagicle StoneFax 4 channels


7,437

4 IP Fax server for 60

channels

plus HA

2 x L-IM120-2L

2 x L-IM120-20EC

2 x L-IM120-30E

1 x L-IM120-1CM

Imagicle StoneFax 8 chan. w/ Base License

Imagicle StoneFax - chan. exp. 8-20


Imagicle StoneFax - clustering & load balancing module

2 real or virtual servers type BE are needed

97,559

5 Directory & caller

ID for 100 users

1 x L-IM150-64L

1 x L-IM150-120E

Imagicle Speedy Enterprise - 64

users w/ Base License

Imagicle Speedy Enterprise – usr.

exp. 64-120


5,425

6 Bundle for 1000

extensions with a

60 channels fax

server plus fax HA

1 x L-IM990-1000L

1 x L-IM120-8L

1 x L-IM120-20EC

2 x L-IM120-30E

1 x L-IM120-1CM

Imagicle S + Pack 1000 - billing 1000 + fax 20 + dir 1000

Imagicle StoneFax 8 chan. w/ Base License



Imagicle StoneFax - clustering & load balancing module

2 real or virtual servers 1 type CE and 1

type BE are needed

130,024


Ordering Guide


8 SUPPORT & SOFTWARE MAINTENANCE SERVICES

Imagicle has developed an all inclusive technical support and software maintenance program for its software fulfilling customer’s requirements worldwide and offering its channel partners the needed support for their daily work. The support is provided to channel partners if they have been in charge of installation or directly to customers in case no partner has been involved in the sale and installation (only where channel partners are not still available). Two Support & SW Maintenance programs are available to customers:

Imagicle Care Basic (1 year subscription plan)

Imagicle Care Gold (1 or 3 years subscription plans) Every Imagicle software product includes 12 months of Imagicle Care Basic maintenance from the online activation of the product. Further renewals can be purchased from Imagicle through its channel partners and distributors. A complete online set of support resources and a team of specialists are always ready to support customer calls in 5 different languages (Italian, English, German, French and Spanish). Should a customer need a more advanced Care service as Imagicle Care Gold is, he has to order it directly from Imagicle at the moment he orders the product. The Imagicle Care Gold program is available in fact for those customers who are looking for a more advanced technical support service, with guaranteed and determined reaction time, minor and major software releases included and much more.

Ordering Guide


8.1 Imagicle Care programs comparison

Imagicle Care Basic Gold 1 Gold 3

Duration 1 year 1 year 3 years

SLA (best response time)

NBD <60' <60'

Average response time 2NBD < 120’ < 120’

Included tickets unlimited unlimited unlimited

Software Minor update yes yes yes

Software Major update - yes yes

Help Desk phone support

yes yes yes

E-mail support yes yes yes

Web support KB yes yes yes

Remote support (Webex)

- yes yes

Customer Portal - yes yes

Supported languages ITA-ENG

DEU-FRA-ESP ITA-ENG

DEU-FRA-ESP ITA-ENG

DEU-FRA-ESP

Service activation Upon product registration

Upon product registration

Upon product registration

Service operating period

Monday to Friday, Bank and Italian

National Holidays and Company closing periods excluded

Monday to Friday, on-call service for

critical issues during closing periods

Monday to Friday, on-call service for

critical issues during closing periods

Service operating time 8.30am - 12.30pm

and 2pm - 6pm (CET/CEST)

8.30am - 12.30pm and 2pm - 6pm (CET/CEST)

8.30am - 12.30pm and 2pm - 6pm (CET/CEST)


8.2 Imagicle Care Gold SLA

Priority Impact Application status Maximum forecasted reaction

Critical Severe application/system is compromised. Consistent loss of service occurs.

< 60 minutes

High Significant application/system runs discontinuously. Reduction of Services occurs.

< 2 working hours

Medium Minor application/system runs with a moderate loss of services. Expedients allow to continue one’s work without prejudice

< 4 working hours

Low Minimal/None application/system run without or very little service impediment.

< 8 working hours

Ordering Guide


8.3 Support process quick overview

Customers can require support using different channels

• Web Site: http://cisco.imagicle.com/go/support

• E-mail: [email protected]

• Telephone: +39.0584.943232

A support request, also named ‘ticket’ is a request forwarded with the purpose of obtaining support for a single issue and defined by an intervention in order to solve the notified issue. A single issue is intended to be an issue that cannot be further divided into secondary issues. Otherwise, each secondary issue will be considered as a new support request.

The support service is based on a team of experts dedicated to the support activities and managing the request through a defined workflow in salesforce.com:

Ticket is assigned to most suitable technician for best treatment on a SLA agreement basis and on a skill based routing

Technician do the best to diagnose and solve the problem, coordinated by the support manager

Technician can escalate the R&D if not able to solve or having verified an anomaly

Technician can escalate to Sales if additional features are required All the above steps and developments are tracked in Salesforce and available to relevant stakeholders as well as they will populate the knowledge base for further requests.

http://cisco.imagicle.com/go/support


Ordering Guide


9 PROFESSIONAL SERVICES Should special skills be needed for complex projects or should a project be directly-delivered to a customer (where channel partners are not still available), Imagicle is ready to arrange professional services mainly with remote installation, configuration and fine tuning with a dedicated Project team. Product customizations can be evaluated for enterprise customers based on business opportunity.

9.1 Training Services

Imagicle offers to its channel partners and distributors the Imagicle Academy: a complete program of trainings, webinars plus other online resources such as technical & sales guides and presales documentation. Purchasing an NFR license is mandatory to become an Imagicle Partner and to get a free access to the Imagicle Academy training resources. Online training plans & webinar, live or recorded, are available on the restricted area http://partner.imagicle.com. Partners can require and purchase dedicated online or onsite training if needed.

http://partner.imagicle.com/

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