illinois department of natural resources (idnr) · 12/20/2005 · right-click on this screen and...

As of 12.20.2005

Illinois Department of

Natural Resources (IDNR)

WEB POS

USER’S GUIDE

Page II 12/20/05

TABLE OF CONTENTS INTRODUCTION...........................................................................................................1

GENERAL INFORMATION ........................................................................................2

LOG-IN ............................................................................................................................3 CHANGE PASSWORD....................................................................................................................3

LICENSE/PERMIT SALES ..........................................................................................5

REPORTING PAGE ....................................................................................................13 ACH REPORT............................................................................................................................13

ACH Report Example ........................................................................................................................................13 AGENT REPORT .........................................................................................................................13

Agent Report Example.......................................................................................................................................14 CLERK REPORT .........................................................................................................................14

Clerk Report Example........................................................................................................................................14 VOID A LICENSE SALE ............................................................................................15

REPRINT A LICENSE SALE.....................................................................................17

SUPPLY ORDER..........................................................................................................18 ADD/DELETE/RESET USERS.......................................................................................................19

USER MANAGEMENT...............................................................................................19 PRINTER MANAGEMENT .............................................................................................................20

P801 PRINTER INSTALLATION..............................................................................23 PRINTER APPLICATION INSTALLATION..........................................................................................24 P801 PRINTER PAPER INSTALLATION..........................................................................................25

RESPONSES AND ERROR CODES .........................................................................26

Introduction 1 12/20/05

INTRODUCTION This guide is designed to instruct the user in the functions of an Internet based License System utilizing a Verifone P801 printer. Some functions and prompts that are indicated in this guide are dependent upon your agent user level and may not be available or displayed. If an unexpected prompt appears during the process of selling a license, please refer to the Responses and Error Codes section at the end of this guide. It will provide you with troubleshooting information. If you have difficulty using this licensing system and need further help, please call the Help Desk and speak with a service representative. Help Desk Telephone Number 1-800-791-5983 Available: 24 / 7 Contact the Help Desk regarding questions concerning:

• Sales application process • Printer operation

Please have your Location ID number ready when you call this number. Your Location ID number is displayed at the bottom of each page on the line below the Help Desk phone number. Without this number, it will take longer for our Help Desk representative to look up your file information. The Help Desk is not equipped to answer license rules and regulations questions. Please contact the IDNR for answers to those questions. Illinois Department of Natural Resources 1-217-785-4217 Available: Monday – Friday, 8:30 am until 5 pm. Please call this number for questions concerning:

• General Licensing • Permits / Stamps • ACH process amounts

All trademarks and service marks are property of their respective corporations. Reproduction of this manual, in whole or in part, without prior written license by the Illinois Department of Natural Resources is prohibited.

General Information 2 12/20/05

GENERAL INFORMATION

Customer - Individual making a license or permit purchase at any location through the License System. This could be a hunter or an angler. IDNR Number - This is a unique and personal identification number that is assigned to each customer who purchases licenses through the Licensing System. License Document - The official document produced and given to the customer that lists one or more privileges and serves as the legal agreement between the IDNR and the customer. Privilege - Privileges are the individual hunting and fishing items your customers may purchase. Voided Licenses – Agent must return all original voided licenses to IDNR weekly. If not returned within 30 days, you will be charged for the voided license on the next ACH. ACH - Refers to the process of electronically collecting license revenue for sales made by your place of business. ACH is the acronym for “Automated Clearing House.” This process is also referred to as Electronic Funds Transfer, or EFT. Supply Order – Supply Kits consist of license stock for the P801 printer. Supply Kits can be ordered through the options menu in the left-side frame of the application. They will arrive 3 to 5 days after the order has been entered.

Log-In 3 12/20/05

LOG-IN Open the Internet Browser and type:

http://www.wildlifelicense.com/il/login.php The following screen will appear:

Right-click on this screen and then choose “Create Shortcut”. This will place an icon on your desktop for launching the sales application on a daily basis. Key in your User ID, Password and Location ID. Click “Login” to advance to the Main Menu, or click on “Change Password” to specify a new Login Password. CHANGE PASSWORD A password can be both alpha and numeric characters and must be at least 4 but not greater than 15 characters long, and it is case sensitive. Passwords are valid for 90 days, but can be changed at any time. Enter the new password and then confirm the new password by entering it a 2nd time. Click “Submit” to change the password. Click “Cancel” to exit without changing the password.

Log-In 4 12/20/05

MAIN MENU The Main Menu page will appear once you are logged in. Messages to you from the state will be located on this page. A list of menu options is displayed on the left-side frame of this page. There are sections for each category type.

Click any of the desired options at this time. Once you select “License Sales”, you will not be able to select any of the other options until you complete a sale or cancel out of license sales. If you will be away from the computer and you are not in the process of a sale, for security purposes, please click on “Logout” to exit the site. There is an automatic time-out of the application if the screen is left idle for more than 15 minutes. Click on “License Sales” on the left-side frame.

License/Permit Sales 5 12/20/05

LICENSE/PERMIT SALES

Resident / Nonresident selection If the license is for an Illinois resident that meets the listed criteria, select the radio button beside “Yes”, if they do not meet the criteria; select “No” for a nonresident. Customers who purchase a license will have a permanent Customer ID number assigned to them. In subsequent purchases, they can use this number instead of having to provide other sensitive identification numbers: Ex. SSN or DL. If in a subsequent purchase the customers’ residency changes, the agent can change their residency status by:

1. Verifying the ID provided by the customer. 2. Selecting the proper residency.

There is no need to call the Help Desk. Select Yes and Click on “Continue” to proceed the customer identification screen.


Resident ID options A “Yes” answer returns the following screen. You may enter the customer’s:

• IDNR Customer Number, or • IL Driver’s License Number, or • Social Security Number

and • Date of Birth

First time Resident purchasers will need to present an additional proof of residency and this ID type is selected in a menu on the Customer Information screen. Click “Continue” to proceed to the Customer Information page.

Non-Resident ID options If the customer does not meet the criteria, then select “No”. A subsequent question will appear relating to their US citizenship. Select “Yes” to this question if they are a US citizen. Click on “Continue” to precede the customer identification screen.


Non-Resident (US Citizen) ID options You may enter the customer’s:

• IDNR Customer Number, or • Driver’s License Number and State of Issuance, or • Social Security Number

and • Date of Birth

Click “Continue” to proceed to the Customer Information page.

A Social Security Number will be required of all US citizens for the purposes of attaining an Illinois license. If it is not entered at the customer lookup screen, it must be entered in the customer information screen.


Non-Resident (Non-U.S. Citizen) ID options You may enter the customer’s:

• IDNR Customer Number, or • Alternate ID Number and ID type

(Visa, Passport, Non-US drivers License, Green Card or Other [Ex. US DL]) and

• Date of Birth Click “Continue” to proceed to the Customer Information page.

Customer Lookup If the information does not match the information in the database or was entered incorrectly, the application will return an error screen or a popup message window. The customer will need to verify the information. Once the information has been corrected, click “Continue” to proceed to the Customer Information screen. If you are unable to proceed with the correct information, call the Help Desk for assistance.


CUSTOMER INFORMATION Verify the customer’s information that is on file. Key-in any missing or incorrect information and then click “Continue”. If the customer was not located using the search criteria, a new customer page will appear and you will be required to complete all fields, except the 2 that are (Optional).


PRIVILEGE SELECTION The privileges listed are available based on residency, age, current sales date, and items already on file. To select a privilege, click in the box across from the description.

Replacement privileges are listed under the heading “Duplicate Privileges”, and will display only if a privilege exists in the customer’s file.

Note: You cannot process a Duplicate and the sale of a new privilege (in the Fishing and Hunting sections) in the same transaction, or visa-versa. Additional information is required for some privileges. The information fields will be displayed when the privilege is selected. It will be either start date/time or a survey question. Here are two examples:

Example 1 If the privilege requires a start date (the date and time the license will become active) the customer may specify a date that does not exceed the current year.


Example 2 Harvest Information Program certification will be required if the customer will be hunting migratory birds. For all licenses that may include migratory bird hunting the HIP certification questions will be displayed.

Complete the requested information and click “Done Selecting Privileges” to proceed to the shopping cart. Or, click “Cancel” to end the transaction. SHOPPING CART Verify the information displayed is correct.

• To remove a privilege, click “Remove”. • To return to the privilege menu screen, click “Add Additional Privileges”. • If all the information is correct and additional privileges will not be purchased,

click “Complete Transaction”.


CONFIRMATION PAGE Once again, verify all information.

• If correct, click “Print License Document”. • If it is incorrect, click “Reverse License”. • Clicking “Return Home” brings you back to the main menu.

If you selected “Print License Document”, the following screen will be displayed. Verify the license printed on the P801 printer successfully. Click “Yes” to continue, or click “No” to reprint the license document. Three printing attempts can be made from this screen. If the license fails to print, contact the Help Desk. If the license is reversed, the following screen will appear to confirm the reversal, and the sale will not be charged against your bank account.

Reporting 13 12/20/05

REPORTING There are 3 reports under the “Reporting” section of the left frame.

ACH REPORT The ACH report shows the amount of money that will be drafted from your account. Click “ACH (weekly)”. This report is available for the current ACH period. TUESDAY

You can view your ACH report. This report displays the weekly sales and amount of transfer to occur Thursday.

WEDNESDAY

Your account is debited and funds are withdrawn from your specified bank account.

Note: Your weekly totals will include any transactions that affect your account from 12:01am Tuesday morning until the following Monday at midnight.

If a Federal holiday falls on a Monday, the ACH Process will be pushed back one day. Your report will be available on Wednesday and your account will be debited on Thursday.

Any questions pertaining to the ACH amounts or totals should be directed to the IDNR at 1-217-785-4217.

ACH REPORT – EXAMPLE

Reporting 14 12/20/05

AGENT REPORT The Agent Report shows the sales by location. This report can be run for the current day and 10 prior days. Click “Agent (Daily)”, and then select the desired date.

DAILY AGENT REPORT - EXAMPLE

CLERK REPORT The Clerk Totals report shows the sales made by a specified clerk for the date selected. The report can be run for the current day or any of the previous 9 days. Click “Clerk (Daily)” and select the desired date. If you are a Manager or Supervisor, select a User Name from the drop-down menu. Clerks can only select to view their own daily reports.

CLERK REPORT – EXAMPLE

Void 15 12/20/05

VOID A LICENSE SALE There are 2 functions under Transaction Processing. We have already presented the “License Sales”. Now click “Void/Reprint” from the main menu.

A void is a cancellation of a license after it has been printed. Managers or Supervisors can void any license processed in the past 30 minutes. Clerks cannot void any transactions. Select the transaction to be voided from the list. Choose the reason for the void from the drop-down menu. Click “Void License”. You will then receive a void confirmation page, which you may print using the browser.

Confirmation Page:

Void 16 12/20/05

VOID RULES Transactions may be voided within 30 minutes of the original transaction, if

processed by a Supervisor or Manager.

After 30 minutes has expired, you must contact a Help Desk service representative within 24 hours to void it for you.

Write “VOID” on the face of the license.

Voided licenses must be returned to IDNR within 30 days to the following

address:

Attn: License Office Illinois Department of Natural Resources

One Natural Resource Way Springfield IL 62702-1271

NOTE: If you do not return the original voided license to IDNR within 30 days, your account will be charged for the amount of the sale on the next ACH.

Reprint 17 12/20/05

REPRINT A LICENSE SALE Managers, Supervisors will see all transactions processed within the last 30 minutes. Clerks will see only their own transactions processed within the last 30 minutes. By selecting the “Reprint” radio button, you will be able to reprint any license that has been processed within the last 30 minutes. Follow these steps to process a reprint:

1. Select the transaction to be reprinted. 2. Choose the reason for the reprint from the drop-down menu. 3. Click “Reprint License”.

(Contact the Help Desk if you need assistance with a Reprint.)

Verify that you have chosen the correct transaction to reprint. Select “Print License Document” to print the displayed transaction.

Supply Order 18 12/20/05

SUPPLY ORDER This feature is used to order more printer supplies for your printer and terminal. Click on “Supply Orders” from the main menu. The following screen will appear. Enter the quantity of full kits needed (1 or 2) and click “Order Supplies”. A total of 2 full kits can be ordered per day. A kit will consist of 4 rolls of license stock and alcohol swabs.

The confirmation page will be displayed. Write down or print the page from your browser for your records. The receipt will print on the computers default (laser) printer. It will not print on the P801 license printer.

The supply order that was processed will take 3 to 5 business days to arrive. For any questions you have concerning your order, please call the Help Desk at 1-800-791-5983.

User Management 19 12/20/05

USER MANAGEMENT User Management will allow a Manager or Supervisor to:

• Manage existing users • Create new users • Manage printer utilities

To enter, select “User Management” from the left frame.

This table displays a matrix of accessible features by these various types of user’s.

Add User - To add a new user, click the radio button in front of “Create New User”. Input the user id, their full name and select a security level for that user. Click “Create New User”. User ID is field sensitive and can be both alpha and numeric and must be at least 4 and cannot be greater than 15 characters. You cannot edit the user information if it is set up incorrectly. You will have to delete the user and start over.

Manager Supervisor Clerk Accountant

Set up new/change name of printers X X

Create & Delete Users X X (create)

Reset Passwords X X

View ACH Report X X X

View Clerk Sales Report (Clerks View Theirs Only) X X X

Conduct License Sales X X X

Void Transaction X X

Reprint License Sales X X X


Reset User - To reset a password, click the radio button next to “Current User Management. Select the “Reset Password” box next to the user(s) you wish to reset, and then click “Submit Changes”. The reset user must login within 30 minutes. The password is the number 1 (one). This user will need to create a new password. Delete User - To delete a user click the radio button next to “Current User Management. Select the “Delete User” box next to the user(s) you wish to delete, and click “Submit Changes”. Only Managers will be allowed to delete a user.


PRINTER MANAGEMENT To set up or review the current configuration of your printer, select “User Management” from the left frame. Click the radio button next to “Printer Management”.

This page will display the P801 serial number assigned to this location. The printer is identified by the:

• Printer Name

• Serial Number

• Machine Name / IP To configure a P801 for printing:

Verify the serial number(s) listed matches the printer’s serial number (located on the bottom of the printer). If there is a discrepancy in the serial numbers, please call the Help Desk at 1-800-791-5983.

Add the Printer Name and Machine Name for the printer and click “Submit

Changes”.

Printer Name – Name should be p801 (lower case p) Serial number – not editable, must be entered before initial use. Machine Name – PC Network Name or Internet Protocol.


To locate your PC’s network name, follow the instructions that apply to your specific operating system:

Windows 98 / ME

- Right-click on the Network Neighborhood icon located on your computers desktop.

- Click on the Properties section. - In the new window click on the Identification Tab. - In the Computer Name section, you will find the network name of your

computer.

Windows 2000 - Click on the Start menu found on your computers tool bar. - Position your mouse on the Settings section. - Click on the Control Panel text. - When the Control Panel window opens, click on the System icon, this will

spawn a System Properties window. - Click on the Network Identification tab. - In the Full Computer Name line, you will find the network name of your

computer.

Windows XP - Click on the Start menu found on your computers tool bar. - Click on the Control Panel text. - When the Control Panel window opens, click on the System icon, this will

spawn a System Properties window. - Click on the Computer Name tab. - In the Full Computer Name line, you will find the network name of your

computer.

Printer Installation 23 12/20/05

P801 PRINTER INSTALLATION Verify Contents – If there is missing or damaged parts, please contact the Help Desk at 1-800-791-5983.

Contents should include:

• VeriFone® P801 License Printer

• 1 Roll License Stock

• Alcohol swabs

• Interface Cable (USB or Serial)

• Power Supply Cord

• Surge Protector

Connecting Power Supply to Printer – Using the power supply, connect the round adapter into the power port on the right side of the back of the printer if the back of the printer is facing you. Plug the electrical plug into the surge protector and then connect to your power outlet. Connecting Printer to PC – Using the printer interface cable, plug one end into the back of the printer in the port marked SERIAL or USB depending on the type of cable received. Plug the other end of the interface cable into an available COM Port or USB port on the PC.

NOTE: A USB CABLE IS NOT RECOMMENDED FOR WINDOWS NT OPERATING SYSTEMS.


PRINTER APPLICATION INSTALLATION The printer application must be installed before processing any transactions. Choose Printer Setup/Drivers from the left-frame menu. Step 1 – Follow the instructions to add the URL to the trusted sites. Step 2 – Choose the operating system of the PC.

Steps 3 and above – Follow the instructions displayed on the screen for your operating system. The number of steps listed will depend on the operating system of the PC.


LICENSE PAPER INSTALLATION FOR THE P801 PRINTER The instructions below will assist you in loading the license paper into the P801 printer. There are instructions with illustrations on the inside cover of the printer. A diagram is also located at the bottom of this page.

1. Lift the cover of the P801 printer by pressing in on the blue tabs located on each side of the printer and then lift up pivoting to the back.

2. Lift the printhead carrier up by pressing down on the green printhead latch lever located on the right side of the printer and then pivot it up to the left.

3. Insert the black media hub into the core of the license paper.

4. When the hub with the paper is placed back in the printer, be sure that the smooth side of the black paddle flange on the hub is positioning the paper all the way to the left of the printer.

5. The paper should roll out so that you see the top of the license paper.

6. The paper rests on the “floor” of the printer. Pull the license paper to the front of the printer. Make sure the green paper guide on the floor of the printer is positioned so that it is just touching the edge of the paper.

7. Pull the printhead carrier down to rest on the paper. Then take your palm and press firmly on the right edge of the printhead carrier to securely lock it down.

Responses and Error Codes 26 12/20/05

RESPONSES AND ERROR CODES If you receive an error code not listed below, please contact the Help Desk at 1-800- 791-5983

0000 REQUEST SUCCESSFUL Request was Successful 0020 INVALID FUNCTION KEY The function key you entered is invalid. Please enter a valid

function key. 0030 INVALID MAINTENANCE TYPE The maintenance type you requested is unavailable. Please enter

a valid maintenance type 0040 EFF DATE NOT APPLICABLE The effective dates entered are invalid. Repeat the transaction

checking to make sure the effective dates are valid dates. 0045 EFF TIME NOT APPLICABLE The effective times entered are invalid. Repeat the transaction

checking to make sure the effective times are valid times. 0060 GROUPHUNT NOT APPLICABLE The Group Hunt you have entered is invalid. Please try again

using a valid Group Hunt. 0073 INPUT NOT APPLICABLE The information you have entered is not applicable. Please try

again using the information requested. 0074 QUANTITY NOT APPLICABLE The quantity entered is invalid. Please try again using a valid

quantity. 0083 SEASON NOT APPLICABLE The season entered in invalid. Please enter a valid season. 0085 COUNTY NOT APPLICABLE The county you entered is not on file. Please try again using a

valid county. 0100 INVALID AGENT ID The agent id you entered is invalid. Please try again using a valid

Agent Id. 0105 INVALID CLERK ID The clerk id you entered is invalid. Please try again using a valid

clerk id. 0106 INVALID USER ID The user id you entered is invalid. Please try again using a valid

user id. 0110 INVALID CID NUMBER We were unable to locate your customer account using the

Customer Number you entered. Please check the number and enter again.

0120 NO CUSTOMER ID ENTERED We were unable to locate your Customer record with the information you have provided. Please verify that the information you entered is correct and resubmit.

0129 BIRTH DATE REQUIRED We were unable to locate your Customer record with the information you have provided. Please verify that the information you entered is correct and resubmit.

0130 INVALID SSN NUMBER We are unable to locate your customer record. Please verify that all of the information entered is correct. If any portion of the data you entered does not match the information on file, the customer record cannot be located. If you are still unable to process your request, please call (217) 785-4217.

0137 INVALID TCN NUMBER Invalid Furharvester/Trapper Number. Please verify your Certification Number and try your request again.

0140 INVALID DLN NUMBER The driver’s license number entered is not a valid number. Please verify the number entered, and try the transaction again.

0160 INVALID ATP INFORMATION The ATP information is invalid. Please enter valid ATP information0190 INVALID POS FIELD HEADER The POS field header is invalid. Please enter valid field header

information. 0210 NBR LICENSES EXCEEDED The POS field header is invalid. Please enter valid field header

information.


0230 NO LICENSES ENTERED You have not selected any licenses or approvals for purchase.

Please select the license or approval you wish to purchase. 0240 CHARGE INDICATOR ERROR The charge indicator in the transaction does not contain valid

information. 0250 DUPLICATE YEAR ERROR You have a privilege on file for the year chosen. Please choose

another license year. 0260 INVALID TIMESTAMP The Processing Time is invalid. Please check that your computer

is reflecting the current date and time and attempt your sale again. If this is unsuccessful, Please email the ILwebmaster by clicking the link at the bottom of this page and report this error.

0300 INVALID RESIDENT TYPE Residency selection does not match your customer record on file in the database. Please try again using a valid resident code.

0305 INVALID CUSTOMER ID TYPE The Alternate Id Type entered is invalid. Please verify that your proper residency was entered and try your sale again.

0310 INVALID CUST. BIRTH DATE Your Date of Birth does not match what is on your customer record. Please verify that you have entered the correct Date of Birth and try your sale again.

0312 INVALID CUST. PHONE NBR The customer phone number entered is invalid. Please try again using a valid customer phone number.

0330 CUSTOMER NAME REQUIRED Please verify that you have entered the correct customer name and try your sale again.

0331 CUSTOMER ADDRESS REQ Please verify that you have entered your address and try your sale again.

0332 INVALID CUSTOMER HEIGHT The customer height you entered is incorrect. Please try again using the correct customer height.

0333 INVALID CUSTOMER WEIGHT The customer weight you entered is incorrect. Please try again using the correct customer weight.

0334 INVALID CUSTOMER GENDER The customer gender you entered is incorrect. Please try again using the correct customer gender.

0335 INVALID HAIR COLOR The customer hair color you entered is incorrect. Please try again using the correct hair color.

0336 INVALID CUST. EYE COLOR The customer eye color you entered is incorrect. Please try again using the correct customer eye color.

0350 INVALID GROUP OPTION The Group Option is invalid. Please check the application types and Group Leader input, and run the transaction again.

0355 INVALID GROUP NUMBER The Group Number is invalid. Please check the Group Leader Number input, and process the transaction again.

0361 Invalid Landowner County The Landowner County you entered is not on file. Please try again using a valid landowner county.

0362 Invalid Landowner Acres The number of acres entered is invalid. Please enter a valid number of acres.

0364 Invalid Landowner Type The Landowner type is invalid. Please check the Landowner type and process the transaction again.

0365 TAG LIMIT EXCEEDED The Tag Limit has been exceeded. 0367 INVALID LNDOWNR SPECIES The Landowner species you entered is invalid. Please enter a

valid Landowner species 0368 Invalid Landowner Hunt The Landowner Hunt you entered is invalid. Please enter a valid

Landowner Hunt 0370 INVALID HCN NUMBER The Hunter Certification Number is Invalid. Please reenter the

transaction and check the Hunter Certification number. 0372 INVALID HIP SURVEY The HIP survey you entered is invalid. Please try again using the

correct HIP survey. 0400 INVALID LICENSE TYPE The license type entered is invalid. Please try again using a valid

license type.


0401 INVALID LICENSE STATUS The license status is invalid. Please try again using a valid license status.

0402 LICENSE NOT ALLOWED The license type chosen is not allowed. Please choose another license type.

0404 INVALID LICENSE QUANTITY The license quantity is invalid. Please check the quantity entered and process the transaction again.

0410 INVALID LICENSE EFF DATE The effective date you entered was invalid. Please try again using a valid effective date.

0420 INVALID LICENSE EFF TIME The effective time you entered was invalid. Please try again using a valid effective time.

0430 INVALID TXN NUMBER The transaction number you entered was invalid. Please try again using a valid transaction number.

0440 INVALID REASON CODE The reason code you entered was invalid. Please try again using a valid reason code.

0460 INVALID LICENSE COST The license cost you entered was invalid. Please try again using a valid approval cost.

0470 INVALID LICENSE EXP DATE The license expiration date you entered was invalid. Please try again using a valid license expiration date.

0472 INVALID LICENSE EXP TIME The license expiration time you entered was invalid. Please try again using a valid license expiration time.

0480 INVALID LICENSE SEASON You have entered an invalid season for the license selected. Please verify the season and try again.

0487 INVALID LIC RENEWAL 0491 INVALID HUNT LIC LOCTN The hunting license location you have entered in invalid. Please

try again using a valid location. 0492 Invalid Hunt Lic SHA The hunting license special hunt area you have entered in invalid.

Please try again using a valid special hunt area. 0493 Invalid Hunt Lic County The hunting license county you have entered in invalid. Please try

again using a valid county. 0494 Invalid Customer County 0496 Invalid Customer Survey 0497 ACTIVATE NOT ALLOWED ERROR: ACTIVATE NOT ALLOWED 0499 REVERSAL NOT ALLOWED The reversal you are attempting is invalid. Please try again. 0500 RETRY NOT ALLOWED ERROR: RETRY NOT ALLOWED 0501 INVALIDATE NOT ALLOWED ERROR:INVALIDATE NOT ALLOWED 0540 INVALID HIP SPECIES The HIP species you entered is invalid. Please enter a valid HIP

species. 0550 INVALID HIP HARVESTED The HIP harvested you entered is invalid. Please enter a valid

HIP harvested. 0560 HIP SPECIES DUPLICATION The HIP survey contained invalid data 0576 INVALID HUNT CHOICES The hunt choices you have selected are invalid. Please enter a

valid hunt choice. 0583 INVALID SUPPLY ITEM The Supply Item you entered is invalid. Please enter a valid

Supply Item. 0584 INVALID SUPPLY QUANTITY The Supply Quantity you entered is invalid. Please enter a valid

Supply Quantity. 0586 NUMBER SUPPLIES EXCEEDED The number of supplies you entered has exceeded the daily limit.

Please enter a valid number of supplies. 0610 LICENSE TYPE PROHIBITED The license requested is not allowed. Verify the license type

requested, and repeat the transaction. 0620 LICENSE DATE RANGE The Date Range entered for this product is invalid. Please verify

the information and resubmit. 0625 LICENSE TIME RANGE The Time Range entered for this product is invalid. Please verify

the information and resubmit.


0630 LICENSE AGE LIMIT Your age will not allow you to purchase this product. Please verify

that the product you are attempting to buy is correct for your age. 0640 LICENSE DUPLICATION A license you requested already exists in your customer account

OR the same license was requested twice in this transaction. Please verify your requested licenses and any current active licenses you possess. If you need a duplicate, return to the selection list and select an appropriate duplicate license.

0660 PRIOR LICENSE REQUIRED We are unable to issue one of the licenses you requested because your customer record does not contain the related license that is required as a prerequisite for that purchase. For example, if you are attempting to purchase a duplicate license, we must be able to locate the original license in your record.

0670 LAST NAME IS DIFFERENT Please verify the last name entered and repeat the sale. 0680 CUSTOMER TO CALL IL DNR A flag on your customer record was set by IDNR. You will need to

contact IDNR before purchasing a license. Please contact the IDNR at 1-217-785-4217.

0689 CUSTOMER LOWN INDICATOR 0690 LICENSE COST AMOUNT The approval cost amount you entered in invalid. Please enter a

valid approval cost amount. 0692 DENY LICENSE INCLUDED 0695 CUSTOMER TO CALL IL DNR Please contact IDNR at 217-785-4217 - there is an exclusion on

the customer's record that is preventing the sale from being approved.

0700 DENIED: AGENT CLASS The agent is not authorized to sell the product. Certain products cannot be sold at all agent locations.

0715 BIRTH DATE IS DIFFERENT Your Date of Birth does not match what is on your customer record. Please verify that you have entered the correct Date of Birth and try your sale again.

0716 CUSTOMER TYPE DENIAL Your customer record indicates that you are a nonresident. If your residency has changed, you will need to purchase your license at an agent location or an IDNR office and provide the appropriate verification to change your residency.

0720 LICENSE RESIDENT TYPE 0722 HIP SURVEY REQUIRED You must be HIP certified in order to purchase this license type.

Please return to the main menu and answer the HIP survey questions.

0740 LICENSE DATE OVERLAP License effective date overlap. 0770 LICENSE NOT REPLACEMENT The replacement sale is invalid please check the license type and

repeat transaction. 0776 LICENSE MAX EXCEEDED The amount of privileges on your customer record has exceeded

the internet limit. Please email the IL Webmaster by clicking on the link at the bottom of this page.

0780 LICENSE HUNT LOCATION The unit that you have selected to hunt is not valid. If you wish to select a different unit please return to the main menu and try your transaction again.

0791 SSN Number Required SSN is required to complete this transaction. Please enter in the SSN.

0800 HCN NUMBER REQUIRED Proof of hunter certification is required for this license type. 0801 Landowner Cert Required Proof of landowner certification is required for this license type. 0817 TCN NUMBER REQUIRED Your Trapper Certification Number is required to purchase this

privilege. Please enter your Certification number and try your request again.

0818 AGENTLOC NOT ON FILE Agent location not on file.


0860 GROUP NUMBER NOT ON FILE The Group Number entered was not found in the database, please

verify the number entered, and try the transaction again. 0861 GROUP LOCATION DIFFERENT The Group Location entered is invalid, please verify and try the

transaction again. 0862 GROUP NUMBER SOLD OUT The Group Number entered already has its maximum number of

hunters. Please verify the group number entered, and try the transaction again.

0864 GROUP LEADER NOT ON FILE The Group Leader entered was not found in the database, please verify the number entered, and try the transaction again.

0865 GROUP MEMBER NOT ON FILE The Group Member entered was not found in the database, please verify the number entered, and try the transaction again.

0880 QUOTA LICENSES SOLD OUT The Quota Hunt Licenses have been sold out. 0900 AGENT NOT ON FILE Agent record not found on database. 0901 INVALID TOTALS DATE The totals date is invalid. Please verify the information and

resubmit. 0910 AGENT CLOSED ON FILE DENIED:AGENT CLOSED ON FILE 0915 AGENT LOCKED ON FILE DENIED:AGENT LOCKED ON FILE 0930 CUSTOMER CLOSED ON FILE Your transaction is unable to be processed. Please call your local

office for assistance. 0940 TXNSALE NOT ON FILE We are unable to process your request, please try your request

again. 0950 TXNSALE NOT ACTIVE We were unable to process your request because the product(s)

you are requesting are not in active status on your customer record. Please double check transaction number and re-submit. If you need further assistance, email the IL webmaster by clicking the link below.

0951 NBR TOTALS EXCEEDED Your transaction is unable to be processed. Please call your local IDNR office for assistance.

0960 TXNSALE ALREADY ACTIVE Transaction Sale Already Active. 0981 Hunt county not on file 0982 Hunt SHA not on file 0983 Hunt season not on file The hunt season you have selected is invalid. Please enter a valid

season. 0986 Invalid Vehicle ID 1012 INVALID RESIDENT PROOF The proof of residency you have entered is invalid. Please try

again using a valid proof of residency. 1016 INVALID CUST SOLIC IND 1159 INVALID TXN PAYMENT TYPE The payment type is invalid. Please try again using a valid

payment type. 1180 INVALID DISABILITY CODE The disability code you have entered is invalid. Please try again

using a valid disability code. 1181 DISABILITY INFO REQUIRED 1183 INVALID HUNT WEAPON The hunt weapon is invalid. Please try again using a valid hunt

weapon. 3614 QTY OR AMT IS MISSING Log Only Amount and/or Quantity are required for this transaction.

Please check the information entered and resubmit. 3615 RENEWAL CODE INVALID The renewal code you have entered is invalid. Please try again

using a valid renewal code. 4000 Busy - Try Again All allocated download threads are in use. 4001 No Downloads Now Host is not accepting any additional downloads. 4002 Download Aborted Download was aborted by user


4003 Bad F or P Flag The terminal has requested a download other than Full or Partial 4010 Invalid Term ID The terminal ID is not a valid ID in our system 4050 DB No Connection FED is not connected to the database server 4051 DB Terminal Error Database could not retrieve terminal specific data 4052 DB Password Error Database could not create terminal password 4053 DB Set PB Error Database could not set the piggyback flag for parameters 4054 DB Get Param Error Database could not retrieve parameter values 4055 Param Format Error Parameters returned from the database were not in the right

format 4056 DB Filenames Error Database could not retrieve file names to be downloaded 4057 File Open Error FED could not access the file name specified by the database 4058 File Stat Error FED could not determine the size of the file name specified by the

database 4059 File Open Error FED could not open the file name specified by the database 4060 File Stat Error FED could not determine the size of the file name specified by the

database 4061 Bad File Type Error File type specified by the database does not match actual file 4062 File Hdr Error File header command could not be sent to the terminal 4063 File Dat Write Error File data could not be written to terminal (terminal not responding)4064 File Close Error FED could not send the file close command to the terminal 4065 Send Params Error FED could not send parameters to the terminal 4066 Nvr displays at terminal FED could not update last_download field in the terminal table 6000 DATA VALIDATION ERROR The system is experiencing an unexpected error. Please contact

the ILwebmaster link at the bottom of this page to report this error number above.

6001 VERSION DISABLED The system is experiencing an unexpected error. Please contact the ILwebmaster link at the bottom of this page to report this error number above.

6010 TERMINAL ID ERROR The system is experiencing an unexpected error. Please contact the ILwebmaster link at the bottom of this page to report this error number above.

6016 DAILY KIT LMT EXCEEDED EXCEEDED DAILY SUPPLY ORDER LIMIT 6017 SYSTEM UNAVAILABLE ERROR: RECEIVED WHILE TRYING TO PLACE SUPPLY

ORDER. 6020 TERMINAL INACTIVE The system is experiencing an unexpected error. Please contact


6030 XTN PROCESS ERROR The system is experiencing an unexpected error. Please contact the ILwebmaster link at the bottom of this page to report this error number above.

6040 XTN TIMEOUT The processing of the transaction failed due to a connectivity delay. You may repeat the transaction. If it is between 1:00am and 2:00am central time, the system MAY be unavailable - please try again after that time. We apologize for the inconvenience.

6050 TELECOMM ERROR The system is experiencing an unexpected telecomm error. Please contact the ILwebmaster link at the bottom of this page to report this error number above.

6060 XTN NOT ON FILE The Transaction could not be found. Contact the IL webmaster by using the link at the bottom of this page to report this error.


6070 BAD TRAN STRUCTURE The system is experiencing an unexpected error. Please contact


9990 TRANSACTION ERROR There was an error with this transaction. Please try this transaction again.

9998 DUPL PURCHASE REQUEST There is a duplication of a Product in this transaction. Please verify products that you are requesting. Make sure they haven't already purchased this item(s). Contact the ILwebmaster if still unresolved.

9999 SYSTEM UNAVAILABLE The system is Unavailable at this time. Please wait 15 minutes and attempt transaction again. Nightly System Maintenance occurs between the hours of 1am and 3am Central Standard Time, Tuesday through Saturday

illinois department of natural resources (idnr) · 12/20/2005 · right-click on this screen and...

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