illah nourbakhsh | cmu robotics institute principles of human-robot interaction guest lecture
TRANSCRIPT
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Ancestry of Interaction Studies
Barnlund
p. 7: the Assumptive World
p. 8: context as all-important
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Ancestry of Interaction Studies
Barnlund
p. 7: the Assumptive World
p. 8: context as all-important
Terry Winograd’s trajectory an an example
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Ancestry of Interaction Studies
Barnlund
p. 7: the Assumptive World
p. 8: context as all-important
p. 9: superiority of interaction
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Formalizing Interaction
Barnlund
p. 10: Communication as Change
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Pitfalls for Interactive Communication
Barnlund, p.12 ..
verbal – nonverbal discrepancy
attitude of infallibility
manipulative purpose
one-way communication
threatening context
evaluative context
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Breakthroughs
“Teamwork is hard especially with varying levels of skill and different personalities…can be rewarding only through compromise.”
“Make active decisions. Have the attitude that if I don’t do it, no one will and remember that if you choose something, you are also choosing not to do other things because you have limited time, energy, etc. Choose what to do with your talents wisely and don’t waste them!”
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Dourish
• Robot interface – later in this slide set
• Embodiment/situatedness– Hide-and-seek– Embodiment deleterious example?
• Brooks and embodiment-architecture– “Use the world as its own best model”– Philosophy ; Descartes vs. Heidegger?
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Evolving Toward Physical Interaction
• Text-based computer interaction• narrow; single-threaded & synchronous; symbolic
• Graphical computer interaction
• parallel/peripheral; somewhat asynchronous; visual
metaphor
• Animate but sessile robot
• multimodal; more asynchronous/episodic;
palpable/continuous
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Social Mobile Robot
• Invasive: shared physical space• extended interaction context: the human
social-physical frame• social communication as a co-habitant• incidental & opportunistic interaction•
• Asynchronous; episodic• demands intentional transparency• active communication acts•
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Points of Departure
• Mobile robots are unlike standard computers• More like independent agents; less human augmentation
• Computers can represent real things; robots are real things
• Robots push back on the world
• Mobile robots differ from standard physical artifacts
• “…uncertainty, randomness, free will or independence so
strikingly absent in well-designed machines” – Grey Walter
• Invasive in human social space
• Need to reflect or externalize their internal states and intentions
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
High-level Goal
• Effective and pleasurable social interaction using embodied agents that share our space
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Challenges in Social Robotics
• Perception & Representation• Perceptual competency for spatial and social context
• Locomotion & Manipulation• Physical competency, expressiveness, terrainability
• Behavior & Communication• Social competency, deliberation and interaction in
social spaces using time, intention, perceptual action
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Motivation
• Rich, effective, satisfying interactions
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
The ‘Wicked Problem’* in HRC
Problem Identification Every solution exposes new aspects of the
problem.
Satisficing There is no clear stopping criterion nor right or
wrong.
Uniqueness Each problem is embedded in a distinct physical
and social context making its solution totally novel.
*Horst Rittel
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Tools for HRC
1. The Science & Technology of Interaction modeling, reasoning, execution
perception, actuation
2. Physical and Interaction Design morphology, behavior
3. Evaluation: HCI, Human Factors, Education formative & summative techniques
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
DiSalvo: formalizing Product
<read pp. 10 -18>
Four dimensions:
Materiality
Expression
Function
Form
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
DiSalvo: formalizing Product
Materiality
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
DiSalvo: formalizing Product
Expression – Tatsuya Matsui
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
DiSalvo: formalizing Product
Expression
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
DiSalvo: formalizing Product
Expression
"Today, we are using technology to further an agenda of destruction and violence, which is why—more than ever—we need to rethink its role in our society and make sure that it is only used to better humanity. By creating Posy, I hope to unleash a weapon of peace—a reminder that one small robot's step is a giant leap toward a peaceful and equitable future for all."
—Tatsuya Matsui
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
DiSalvo: formalizing ProductForm as organization of all other dimensions
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
DiSalvo: formalizing ProductForm as organization of all other dimensions
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Projects
• Insect Telepresence: HCI formal techniques
• Chips in museums: informal learning assessment
• Grace: human tests and drama; perception
• USAR: urban search and rescue
• Mobot: long-term historical experiment
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Insect Telepresence
Educational telepresence designed using formal HCI inquiry tools.
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Insect Telepresence Robot
• Problem• Increase visitors’ engagement with and
appreciation of insects in a museum terrarium at CMNH.
• Approach• Provide a scalar telepresence experience with
insect-safe visual browsing • Apply HCI techniques to design and evaluate the
input device and system• Cultural modeling, expert interview, baseline observation
• Measure engagement indirectly by ‘time on task’• Partner with HCII, CMNH
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Insect Telepresence Robot
• Innovations• Asymmetric exhibit layout• Mechanical transparency• Clutched gantry lever arm• FOV-relative 3 DOF joystick
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Insect Telepresence Robot
• Evaluation Results:• Average group size: 3• Average age of users: 19.5 years• Three age modes: 8 years, 10 years, and 35
years• Average time on task of all users: 60 seconds• Average time on task of a single user: 27
seconds• Average time on task for user groups: 93
seconds
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Insect Telepresence
Time on Task: from 15 seconds to 5 minutes
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Robots in Museums
Educational tours in public spaces.
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
• Visitor observation• Robot observation• Demographic analysis• Knowledge tests• .5 .9 All dinosaurs lived during same
period.• .5 .7 All dinosaurs were huge animals.• .5 .8 Other animals lived on the Earth with
din.• .4 .8 All dinosaurs were carnivorous.• .4 .7 Scientists agree how to assemble
bones.• .4 .5 All bones in Dinosaur hall are real.
Robots in Museums
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Evolving museum robots
• Human attention and expectation
• Body pose and verbal attitude
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
HRC Insights
• Reliable public deployments are possible
• Iterative design cycle is essential• Diagnostic, interaction transparency• Two-way interaction is preferable
• Human learning in human-robot collaborations can be quantified.
• Rich robotic interaction can trigger human behavioral change.
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
A Human-Scale Museum Edubot
• Problem• Increase visitors’ engagement and • learning at secondary exhibits in• Dinosaur Hall.
• Approach• Lead visitors to secondary exhibits and new facts• Design a robot to share the human social space• Establish long-term iterative testing over years, not
days• Time on task, observation and learning evaluations • Partner with Magic Lantern, Maya, CMNH
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Museum Edubot: Technical Contributions• Required Robot
Competencies:• Safety, navigation, longevity
• Approaches• Property-based control
programming• Visual landmark-based SUF
(Latombe)• Visual self-docking• h/w and s/w restart diagnostics• Fault detection & communication
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Museum Edubot: Technical Contributions• Required Robot
Competencies:• Safety, navigation, longevity
• Outcome• Zero human injuries• 4 years deployment, over 500 km
traversed• MTBF converging beyond 1 week• Uptime: 98%• Active diagnosis approaching
100%
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Museum Edubot: Iterative Design Cycle• Design Refinements
• Physical Design– Morphological Transparency: designing
informative form
• Interaction Design– Behavioral Transparency: affective
interaction model– Shortened length of media segments– Two-way interaction, goal-based
learning
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Human-scale InteractionGrange, Meyer, Soto, Kunz, Willeke
Educational tours in public spaces.
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Human-scale InteractionGrange, Meyer, Soto, Kunz, Willeke
Educational tours in public spaces.
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Human-scale InteractionGrange, Meyer, Soto, Kunz, Willeke
Educational tours in public spaces.
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Interaction Design Process
• Educational design: education division• Content development: production
company• Behavior specification: education
division• Formative evaluations and re-design• robot observation, human observation• interviews, written tests
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Robot Components
• Nomadic XR-4000 base• Pentium-scale running
Linux• Vision, ultrasonic, ir, tactile• 8 lead-acid deep-cycle
batteries– 12V, ~25AH each– ~ 5 hrs endurance
• Customized interaction “top”– LCD + DVD media system– Interaction button(s)– High-quality speaker system
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Chips
• Carnegie Museum of Natural History• Autonomy
– 5 years, > 500 km navigated, auto-docking
– MTBF convergence at 1 week– Proactive health state identification
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Sweetlips
• Hall of North American Wildlife
• 3 years, > 185 km navigated
• Tour theme interaction
Illah Nourbakhsh | CMU Robotics Institute | HRI Summer Course
Joe Historybot• Heinz History Center• 2 years, > 160 km• Touchscreen, quiz,
speech generation