il2009 mobile services2
DESCRIPTION
TRANSCRIPT
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Mobile Services: Tech Tools for Tough Times
Anne Behler
Binky Lush
Emily Rimland
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The Handheld Project:
Exploring Handheld Devices for Roving Reference
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The Situation:
giant library
many floors
many users
many service points
decreasing budget for staffing
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Solutions:
Roving Reference with handheld devices
Roving Reference with iPod Touch
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The Basic Idea:
Roving staff member equipped with device Able to answer reference questions Able to help patron at point-of-need Potential cost savings
(1 rover instead of many service desks)
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Phase I: How did it work?
4 devices chosen for pilot Tested by PSUL faculty, staff, student
employees Testers completed multiple evaluations
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Penn State Use Cases
Helping patron find physical item Helping patron find info & emailing it Reference outside of the library Faculty liaison activities Library instruction alongside a student in a
class
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Devices Tested:
Sony VAIO UX-490Fujitsu Lifebook Nokia N-810 OQO Model 2
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The Results: No clear winner, but Lifebook was closest
Roving model can work but voice communication is important
For some testers, devices too small to be efficient
Learned some other serendipitous things
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What We Learned: Critical to collaborate with IT staff
Formalized testing & selection process
Exposed problems with wireless
Web site display and use on handheld
Portability of Lifebook good in other scenarios
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White Paper & Report:
Full report (30+ pages) White Paper:
7 Things You Need to Know about Handheld Devices for Reference Services
t inyurl.com/psuhandhelddevices
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Budgetary Constraints:
PSU cell phone policy Decreasing tech initiatives budget Cost of supporting multiple devices
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Phase II: How did it work?
Testing iPod Touch only
Ongoing testing by faculty, staff and student employees
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What we’re testing:
Earbuds with microphone
AIM Chat
Skype (voice)
Fring app (integrates AIM & Skype)
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What we learned:
Wireless connectivity biggest barrier
Two-way communication is critical
More testing necessary
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The Sony Reader Project:
Exploring E-Book Services on Campus
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The Situation
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Classrooms:
First-year Honors English Classes
Library Studies First Year Seminar
English Graduate Seminar
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Lending & Disability Services
Sony eBook Store Content
A great way to test the technology
User feedback survey
Help for the visually or learning impaired?
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Portability for a large library
Sleek, ergonomically friendly device
Easy on the eyes
Uni-function device
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Battery life and charging difficulties
Slow page refresh time
Lack of interactive features
Uni-function device
On-demand service too cumbersome to offer
DRM
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What does the future hold? Partnerships among educators, librarians,
vendors, and publishers are important
Content, regardless of device
Can’t forget accessibility
Format vs. function challenges
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Sony Project:tinyurl.com/psulsony
White Paper:tinyurl.com/psulsony7things
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Contact:
Anne Behler – [email protected]
Binky Lush – [email protected]
Emily Rimland – [email protected]