Transaction Processing Manual

I. Product Codes.........................................................................1-2

II. Transaction Procecure ............................................................2

III. Transaction Processing Methods

a. Ingenico Elite 712 .......................................................2-4

b. VeriFone 3740/3750....................................................5-6

c. Tranz 380 ....................................................................7

d. POS/Pay at the Pump.................................................8

e. Voice Authorization, Calling Fleet One Customer Care ........8

f. Touch-tone Authorization .............................................9

IV. Error Messages and Troubleshooting

a. Message Descriptions.................................................9-10

b. Error Messages For Tranz 380 Equipment .................10

c. Balance Inquiry ...........................................................11

V. Marketing Materials ................................................................11

VI. Phone Numbers ....................................................................12

Table of Contents

I. Product Codes

continued on next page

Description Code Fuel

Regular 002 Premium 003

Plus 004 Diesel 005 E - 85 006

Ultra Low Sulfur #2 053 Ultr a Low Sulfur Diesel Off - Road 065

Additives and Miscellaneous Car Wash 220

Gas Antifreeze 900 Groceries 123 Kerosene 032 Oil / 1 Qrt 819 Oi l / 4 Qrts 822

Gas Antifreeze 823 Misc 900

Sales Tax 099

Description Code Air Conditioning & Heating 300

Accessories & Optional Equipment 203 Brakes 350

Cooling System 400 Diagnostic/Discovery Services 806

Engine 500 Exhaust System 650

Filter s 811 Fuel System 550 Glass Service 950

Hazardous Waste/Disposal Fee 812 Labor* 909

Lighting & Gauges 813 Oil Change 200

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Description

Code Miscellaneous*

907

Powertrain/Emissions/Ignition Systems

824 Relays & Modules

814

Restraint Systems

815 Sales Tax**

099

Shop Supplies

816 Starting & Charging System/Electrical

450

State Inspections

821 Steering & Suspension

110

Transmission

700 Tires

891

Towing Service

810 Tune-Up

250

Windshield Wiper 880

Product Codes cont.

*Miscellaneous category of fleet card** Tax category of fleet card

II. Transaction Procedure

1. The Driver and the card must be present during the authorization process.2. If Driver’s card is not present, you must call 1-800-359-7587 to verify if the card is on lost status before proceeding further.

III. Transaction Processing Methods

III (a). Ingenico Elite 712

Fuel and Maintenance Transactions

Main MenuFor All Fleet One transactions, Press F3to access the main menu.Note: For all transactions other then VoiceAuthorizations, clerks must swipe the card.

Purchase1. Press 1 for a regular Purchase / Sale transaction. 2. Swipe / key card. 3. Enter the product being sold, enter the quantity, enter the product purchase amount. 4. If no other products purchased, press Enter and then follow remaining prompts.5. Hand to driver to enter PIN & odometer.6. Once the Fleet One host approves the transaction, the terminal will automatically print (2) receipts ─ 1 for the customer and 1 for the merchant.

MAIN MENU1. PURCHASE2. PRE AUTH3. AUTH COMP4. VOICE AUTH5. PLUSCHEK6. VOID7. REPORTS8. REPRINT

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Void1. Press 6 to void a transaction.2. The required data elements are card number, authorization number, and amount. Follow the prompts to enter correct information.

Voice Authorization Entry ( Voice Auth.)1. Press 4 to enter a Voice Authorization. This allows the clerk to enter a Fleet One Voice-approved transaction into the terminal for shift and daily reports. This function does NOT dial out for an approval.2. Once you select this option, the terminal will prompt for the Fleet One authorized approval number, then prompt for the product purchase information.3. When complete, a receipt will print.

Pre-Auth1. Press 2 to pre-authorize a card. 2. After pressing 2, follow the prompts (including the driver information) to receive the pre-auth approval number.

Authorization Completion1. Press 3 to complete the previously Pre-Auth approved transaction. 2. When you press 3 the terminal will prompt to swipe the card. 3. The terminal will find the approval number and prompt the clerk to enter the product(s) being purchased. 4. Once this information has been entered, the terminal dials to send the information to the Fleet One host and prints the receipts.

Reports MenuPress F3 and then 7 to access the Reports Menu.

Note: The Reports Menu is where the shift change andday close functions are performed.

Product Code ListPress 1 to print a list of all products and their associated prices. This is designedto be a quick reference to the clerks to verify product codes and costs for thedifferent grades of fuel.

Shift Totals 1. Press 2 to access. 2. Within “Shift Totals”, there are two options: • Print Only – This will print a report of the shift transactions up to that moment. This will not change the shift. • Change Shift - This will prompt the clerk for the new shift number and give the option to print the shift reports.

The terminal allows for 4 shift changes per day.

REPORTS MENU X 1. PRODUCTS CD 2. SHIFT TOTALS 3. DAILY TOTALS

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Daily Totals1. Press 3 to access the Daily Reports and Day Close options. 2. Within “Daily Totals”, there are 2 options: 1) Read Only and 2) Day Close. Choosing Option 1) will print an up-to-the-moment day report by shift. This option DOES NOT close the day. Choosing Option 2) will close the day, and print the daily report by shift.

If the “Day Close” function is not performed, the terminal, by default, will store the last three day’s transaction totals. After the third day, the oldest day’s storedtotals will be erased in order to show the current day report.

Common Questions

Q: How do I change the price of a product stored in my terminal?

A: Just follow these steps on your Ingenico Terminal: 1. Select “Admin” 2. Enter “Password” (default is 3533801 or Store Number) 3. Select “Product” 4. Select “Setup Local” 5. Select “Edit Price” a. You will be prompted to enter a Product Code. See Product Code list in this manual. Enter 3 digits (example: 002). b. The Product Price Screen will display the current price set in the terminal. You then have the option to select EDIT (F1) to change the price, or select NEXT (F3) to enter a different product code instead. If you select EDIT (F1), you will be prompted to enter the new price per gallon. If you select NEXT (F3), you will be prompted to enter a different product code. c. Once the product price(s) have been modified, press CANCEL to return to the main menu.

Q: How do I print out the product prices stored in my terminal?

A: Just follow these steps on your Ingenico terminal. 1. Select “F3” for Menu 2. Select “7, Reports” 3. Select “Products CD”

Q: How do I set my date and time?

A: Just follow these steps on your Ingenico Terminal: 1. Select “Admin” 2. Enter “Password” (default is 3533801 or Store Number) 3. Select “ Date/Time” a. Now type in the date in MM/DD/YY format and press the GREEN Enter Key. b. Now enter the time in Military Format and press the GREEN Enter Key. (i.e. if it is 1:00 pm, you will key in 13:00)

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III(b). VeriFone 3740/3750/VX510/VX570

Fuel and Maintenance Transactions

In Main Menu and Reports Menu, see Figures 1and 2 for reference.

Main MenuNotes: • For all transactions other than Voice Authorizations, clerks must swipe the card. • See Figure 1 for all main menu options. • *Applicable if external Pin Pad is not available. If external Pin Pad is present, follow applicable prompts.

Purchase 1. Press F for a regular purchase/sale transaction. Slide or swipe card through the terminal. 2. On Fleet Purchase screen, using the F keys, select appropriate product (Ex. Reg, Prem, Mid-Grade, Diesel, etc.). 3. After selection, enter Qty then press the green Enter key on the bottom right (D). 4. Enter $ amount of sale. Enter next product if any. 5. *Then follow the remaining prompts. If no other products, press green arrow key. The terminal will then prompt you to hand the terminal to the driver for Driver ID and press the Enter key (D). 6. *Customer will then enter odometer and Enter key (D). Terminal will prompt customer to return terminal to clerk for completion of transaction. 7. Once the Fleet One host approves the transaction, the terminal will automatically print 2 receipts (1 for the customer and 1 for the merchant).

Pre-Auth 1. Press F from main menu, swipe customer card through the terminal. 2. Terminal will then prompt you to hand the terminal to the driver for Driver ID and press the green arrow key. 3. Customer will then enter odometer and press the green arrow key. 4. Terminal will then instruct customer to hand pad or terminal to clerk while attempting to authorize the transaction. (NOTE: See “Authorization Completion” to authorize a “Pre-Auth”).

Authorization Completion To authorize the “Pre-Auth”, press F from main menu, swipe card and follow prompts.

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FLEET ONE PURCHASE

PRE - AUTH AUTH COMP

VOICE AUTH PLUSCHEK

VOID REPORTS REPRINT

ADMIN

Main Menu

Figure 1

F 1 – F 4 keys

Figure 2

A C

D

B

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Reports Menu

Note: The Reports Menu is where the shif t change and day close functions are performed.

Menu

Option Instructions

Reports From main menu, arrow down ( A ) to scroll through other options on main menu and then Press F 4 for “Reports”.

Products

Press F 2 for a print out of all produc ts stored in Omni 3740/3750.

Shift Totals Press F 3 to select Shift Totals menu options.

Print Only

Press F 2 to print totals for that shift up to that point in time.

Change Shift

Press F 3 for Change Shift. Terminal will prompt to Print Shift Report. Select ( A ) for “Yes” or ( C ) for “No”. Enter new shift #: 1, 2, or 3. Press the green Enter key on the bottom right ( D ).

Daily Totals

Press F 4 for options of “Read Only or “Day Close”.

Additional Features Reprint 1. Press top far left key (A) twice. 2. Press F to reprint. 3. Press F to “Reprint Last Transaction”. Date and Time 1. Press top far left key (A) twice. 2. Press F (“Admin”) and enter site number or default password 3533801 then the green Enter key (D). 3. Press F for “Date/Time”. 4. Press key in top row, second key from left (B) to edit date and time. Enter date and time (Use MMDDYYYY format) and press green Enter key (D). 5. Press the top row, last button on right (C) for “Next”. 6. Press Edit (C) and enter the time (Use HHMM format) and then press green Enter key (D).

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Set Fuel Prices 1. Arrow down (A) twice, F for “Admin”. 2. Enter password, press green Enter key (D). 3. Press F for “Product”. 4. Press F for “Setup Local”. 5. Press F for “Edit Price”. 6. Enter product code and press green Enter key (D). 7. Press top far left key to “Edit” (A). 8. Enter new fuel price, and then follow prompts to complete all fuel product code updates.

Note: This step must be completed each time you change fuel prices.

For Customer Care, please call 800.359.7587.

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III(c). Tranz 380Authorization Procedures

Main Menu

Note: For all transactions other than Voice Authorizations, clerks must swipe the card.

Update PricesUsed to update the price/gallon for fuel products. 1. Press Enter. 2. Press 4 and follow the prompts.

Purchase 1. From “PIN Pad Ready” prompt customer swipes card and follows prompts to enter PIN & odometer. 2. Clerk enters product code, quantity and product amount. 3. Enter next product to be purchased or if no other products are purchased, hit Enter & follow prompts. 4. Once Fleet One host approves, a receipt will print.

Shift SummaryUsed to print a summary of Fleet One Local transactions for a specific shift. 1. Press 5. 2. Press 1 and follow the prompts.

Daily SummaryUsed to print a daily summary of Fleet One Local transactions. 1. Press 5. 2. Press 2.

Change Shift/Set NumberUsed to print the Fleet One Local product code list or verify pricing. 1. Press 5. 2. Press 3 and follow the prompts.

VoidUsed to void a transaction processed that day. 1. Press 4. 2. Press 2 and follow the prompts.

Reprint ReceiptUsed to reprint the last receipt. 1. Press Enter. 2. Press 2 and follow the prompts.

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Possible Prompts

One of the following: PIN Vehicle ID Driver ID or #

Odometer One of the following:

PO Reference #

Enter the Following

4- digit driver ID and then press Enter

Current odometer reading and then

press Enter

The appropriate number and then

press Enter

III(d). POS/Pay at the Pump

Where pay at the pump is available, follow these instructions:

1. Insert Fleet One card into card reader.2. Possible prompts and entries needed:

3. Fuel vehicle.4. Turn off pump and replace nozzle when finished.

III(e). Voice Authorization, Calling Fleet One Customer Care

Contact an operator (customer care) at 1.800.359.7587 for a Voice Authorization.A. The driver and his card must be present and nearby in case additional information is needed.B. Have purchase and driver information ready.C. Write the authorization number on the invoice.D. You may use any invoice or those supplied/purchased from Fleet One.E. Please obtain an imprint of the card on the receipt.F. Ask driver to present a valid drivers license at point of sale.G. Have the driver sign the invoice(s).H. The driver should receive 2 copies of the invoice.I. The merchant should obtain the copy of the signed invoice. (Invoices should be retained as stipulated in the merchant services agreement.)J. Please do not mail invoices to Fleet One unless requested to do so by Fleet One.

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Error Message (Code) Error Definition Account In Use (65) Account is currently in use. Retry Advance Limit (48) Exceeded Cash Advance Limit

Amount Too High (15) Invoice total is greater than $9,999.99

Authorization OK (9) Response to TEST Transaction

Call Error 50 (50) Please call Fleet One Immediately Call Fleet One (7) Call 1.800.359.7587

Call For Authorization (21) Call 1.800.359.7587

Can Not Void CK (44) The check # and amount can't be voided, call Fleet One

Cash Limit Exceeded (4) Driver needs to call dispatch and have money put on the card

Driver # Error (41) Driver needs to call dispatch and check security information

Driver Call Company (1) Driver needs to contact dispatch

Duplicate Amount (55) Possible duplicate transaction. Call Fleet One

Duplicate Entry Error (40,42) Possible duplicate transaction. Call Fleet One

Duplicate Invoice (53) This invoice has been previously used for an authorization

Enter Error (10) Retry

Error In Card (13) Retry

Error Retry (16) Retry

Fuel Limit Exceeded (3) Driver needs to call dispatch to have more money put on card

Fuel Price Error (19) Check fuel price and retry transaction

Fuel Type Error (62) Driver purchased fuel grade/type not allowed by his/her company

Gasoline Not Allowed (68) Driver purchased fuel grade/type not allowed by his/her company

III(f). Touch-tone Authorization

Touch-Tone Authorization Instructions*

1. Dial 1.800.497.75872. From the main menu, Press Number 1 for Card Authorization, then: (For the following, all entries need to be followed by the “#” key.)

1. Enter your 6 digit Merchant ID/Station Code_______________. 2. Enter the driver’s 19 digit card number. 3. Enter the driver’s 4 digit driver ID number. NOTE: Drivers may wish to key in PIN Number themselves for security purposes 4. Enter the odometer reading. 5. Enter the product code. 6. Enter the product quantity using the star (*) key as a decimal. 7. Enter the product amount ($) using the star (*) key as a decimal. 8. Are there any other purchases? Press 9 for Yes and 6 for No. a. If Yes, repeat steps 5, 6 and 7. b. If No, enter the invoice total ($), using the star (*) key as a decimal.

“Your Authorization Number is __________________” (Please write this down for your records)

IV. Error Messages and Troubleshooting IV(a). Message Descriptions

TIPS

•Press 0 to speak to an operator.

•Press 9 to end the call.

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Have Driver Call Co (69) Call Dispatch Hub Required (45) Driver is required to enter Hub reading Invalid Merchant ID (78) Invalid Merchant ID

Invalid Odometer (79) Hub reading is greater than 999,999 or less than 1

Invalid Range (51) Unit or Driver number not in range

Invalid Totals (71) Card records show recent transaction for same amount

Misc. Limit Exceeded (8) Driver needs to call dispatch and have more money put on card

No Cash Allowed (43) Driver is not allowed to get cash Not On File (25) Call Fleet One

Oil Not Allowed (29) Driver is not allowed to purchase oil

Old Check (54) Check number has expired

Over Fuel Limit (2) Driver needs to call dispatch to have more money put on card

Prod Not Allowed (63) Product not allowed by company

Prod Price Error (67) Product price error Purch Order Req (57) Driver must enter a Purchase Order number

Purchase Max (49) Driver needs to call dispatch to have more money put on card

Totals Incorrect (5) Wrong or incorrect price or total, retry

Trans Code Error (6, 14) Used wrong product code

Trip Error (11) Driver’s Company requires trip number to match

Unauthorized Stop (52) Driver is on Limited Network. Contact dispatch to be released

Unit Number Error (12) Driver to call dispatch, check security information

IV(b). Error Messages For Tranz 380 Equipment

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IV(c). Balance Inquiry

This feature will allow you and the driver to check on available category balanceson a particular card.

Instructions:

1. Call 1.800.497.7587 2. Press 6 for the Fleet One Touch-tone System 3. Press 2 to check a card balance 4. Enter the 19 digit card number 5. Enter the PIN # (Driver ID) ** 6. Remaining balances will automatically be announced for: Repair and Maintenance Fuel Additives Miscellaneous

There is no charge for use of this feature.

V. Marketing MaterialsFleet One makes available to its merchants certain marketing and transactionprocessing supplies. Such as:

“Take One” Brochures Pump Decals Door and Window Stickers Equipment Decal Voice Authorization Pad Product and Error Code Cards Pole Signs – Metal and Coroplast

Availability is subject to change without notice. Refer to your merchant agree-ment or contact Fleet One for the specifics regarding your locations(s).

**PIN #: Drivers may prefer to key in PIN

number themselves for security purposes.

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VI. Phone Numbers

Fleet OneMerchant Support 1.800.359.7587, Option 2

Fleet OneTouch-Tone 1.800.497.7587

Fleet One VoiceAuthorization 1.800.359.7587, Option 2, then Option 1

Trendar 1.800.755.5540

Store Help Desk Desk: (Insert your corporate help desk phone number)

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613 Bakertown RoadAntich, Tennessee 37013

www.FleetOne.com

1.800.359.7587LTRANSM1113