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INTRODUCTION SESSION OF THE PROJECT AND THE METHODOLOGY IN LULEÅ

PROJECT NUMBER: 517688-LLP-1-2011-1-SE-GRUNDTVIG-GMP

EU Integration Agent – Innovative Guidance Methodology for Integration of Low-skilled Immigrants into Adult

Education (IGMA)

19 June 2012

With the support of the Life Long Leaning program of the European Union

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AGENDA

1. Information about IGMA project

2. Guidance methodology and performance management - Background- Concept

- Results

3. IGMA approach for coaches: exercise

4. IGMA approach for stakeholders: brainstorming

5. Discussion on expected contributions of stakeholders

6. Next steps

With the support of the Life Long Leaning program of the European

Union

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IGMA project Programme: Grundtvig mulilateral

2011 - 2014

With the support of the Life Long Leaning program of the European

Union

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PROJECT PARTNERS

Project coordinator: Folkuniversitetet Uppsala (SE)

Project partners: Revalento (NL) – co-developer of methodology

Dimitra (Gr) Documenta (ESP) IREA (RO) MMC (CY)

With the support of the Life Long Leaning program of the European

Union

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AIMS AND OBJECTIVES OF IGMA

Target group: Low-skilled immigrants; low-skilled unemployed

Aims: Development of effective guidance methodology for entering

adult education and the labour market Development of coordinated action between stakeholders Development of progress management and quality assurance

routine to ensure transparency and quality of integration process

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Union

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REGIONAL STAKEHOLDERS INVOLVED IN INTEGRATION PROCESS

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Union

PES/ AF

Municipality kommun

Education Language

Employer arbetsgivare

Labour market Courses

NGOs

Many organizations – many professionals involved Overlap of servicesDifficult to plan and follow-up time and resources Standard traditional approachesPoor knowledge about individual clients Poor sharing of relevant client informationProcedures are more important then outcomeDemotivation of clients

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Union

EXPECTED RESULT: IGMA METHODOLOGY

More client centered workingCommon vision and approach of all stakeholdersPerformance indicatorsPeriodic feedback and evaluationTraining to do so (tailor-made)

Introduction of case management(Definition of case manager: the person who is responsible for the desired client outcome, who monitors and controls the client process, and who coaches and guides the client throughout this process)

Client

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The IGMA Approach

Guidance methodology and Performance management

Advantages for stakeholders?

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Union

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HISTORY OF THE GUIDANCE METHODOLOGY AND PERFORMANCE MANAGEMENT IN IGMA

Background – (IGMA approach in the Netherlands): Need for improvement of the work outcome of the professional Need for measuring soft as well as hard outcomes Need for showing good governance Using the awareness that one organization alone is not able to solve

the clients’ labour market challenges Need for more individualized action for some target groups

NL: Guidance-Methodology, rooted in higher professional education of guidance and career counselors, staff of labour offices and the like.

Good practices in large variety of situations in NL, UK and Sweden for unemployed, disabled, immigrants, delinquents, school drop outs.

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Union

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IGMA APPROACH

With the support of the Life Long Leaning program of the European

Union

CLIENT

GOAL

What does the “Stairs” metaphor tell us?

Achieving something means putting effort in it.A breakdown of clients integration process in small, well defined steps.(Client) goal becomes clearer by climbing higher.Some clients can climb very quickly.Some are not that experienced / skilled / trained – right guidance in right time. On a stair you always can support on each lower step; if the basis is not OK…As a coach you support your client to climb the stair. As a coach you can always measure how “high” your client is on that stair. A good coach knows why a client is hesitating at a certain stair – barriers and how to overcome themClients do not fall in between stairs “ramlar mellan stolar”.

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IGMA APPROACH

With the support of the Life Long Leaning program of the European

Union

Measuring impact

Current situation of Client

PROGR

MEASURE

Fase of Contact

Fase of Indication

Fase of Planning

Fase of Realisation

Fase of Integration (labour, education)

PROGR

MEASURE

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IGMA APPROACH

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Union

Introducing continuous evaluation and quality assurance at the level of:

1. The professional2. The team3. The organization4. The network

Do-Learn approach!

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EFFECT OF MEASUREMENT:

Existing administration will be used / complemented to collect client information in a systematic way regarding:

IGMA stage (progression step) Temporary stop / exit Reasons for leaving the program Disadvantage and limitations (mental, physical) Positive progression / integration Who is doing what

With the support of the Life Long Leaning program of the European

Union

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IGMA APPROACH: PROFESSIONAL IMPACT

For stakeholders in the network:

How efficient are we? What are the weak spots in our provision? Arguments for additional funding or support Input for development policy of the network Success is achievable by joint effort

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Union

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EXAMPLE AND SOME RESULTS

With the support of the Life Long Leaning program of the European Union

16With the support of the Life Long Leaning

program of the European Union

1 Identification

Contact phase

2 Engaging3 Initial guidance4 Exploration5 Prior commitment

6 Indication Indication andPlanning7 Self management

8 Setting goals9 Progress planning10 Commitment11 Follow up exploration

Realisation phase

12 Case review13 Personal/social skills14 Basic skills15 Employability skills16 Personal orientation

on labour market 17 Linking learning18 Progression skills19 Training period20 Mediation Sustainable entry21 Mediated22 After care23 Sustainable entry

Measurement:

Example of a IGMA progression scale:

Target group:School drop outs

Context:UK, Learning and Skills Councils

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EXAMPLE LINK WITH EXISTING INSTRUMENTS

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Union

Instruments and tools to facilitate progression

Individual client

Client Progression Scale

Instruments and tools to facilitate service

Organisational level

Client profile / client dossierContact phase---

Individual action planningIndication phase---

Review procedures

Outcome oriented coachingPlanning phase---

Case load information

Communication guidelines Realisation phase---

Performance report

Performance reportSustainable entry---

Network information

Client information Generating:

Management and provision information

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10.00%

0.10%

0.20%

0.30%

0.40%

0.50%

0.60%

Drop Out %

A4E

Aquila

B Skills

Barnardos

Nacro

Neeta

NTTS

Oakfield

Rathbone (F)

Rathbone (W)

STMBC

TVS

T Careers

T Foyer

YMCA

Zodiac

Series17

mean %

provider

%

Results: High rates of drop out at start of new program: poor effectiveness due to use of traditional offer

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1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23

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September

Stages

No

. of

Lea

rner

s 56% Personal Development

44% Work Related Learning

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23

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November

Stages

No

. of

Lea

rner

s 63% Personal Development

37% Work Related Learning

Provision: for integration the client need is: personal development !

20With the support of the Life Long Leaning program of the European

Union

IGMA in Lulea

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WHAT ARE NEXT STEPS?

Stakeholders in Luleå will:

Build their own “stairway” as a joint process (tailor made, context relevant) as part of the implementation of the methodology;

Integrate this “stairway” in existing report systems (action plan, client dossier, administration etc) and administration system;

Participate in a training of selected professionals in proper usage of the methodology;

Run a pilot with low skilled immigrants / long-term unemployed;

Monitor and evaluate the pilot with project coordinator;

Join in a network to share experiences.

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Union

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EXPECTED CONTRIBUTIONS IN LULEA BY IGMA TEAM

Development of the “IGMA-Stairs” adjusted to the situation in Luleå

Decision on integration of IGMA measure in existing admin and report system

Description of how pilot will be run Definition of training content and staff to be invited Development of training manuals Actual training of selected staff support and follow-up Time for monitoring and periodic evaluation (to be decided) Common pilot evaluation (methodology, impact and training)

With the support of the Life Long Leaning program of the European

Union

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THANK YOU FOR YU ATTENTION!

With the support of the Life Long Leaning program of the European

Union