Digital Technology and Innovation:Building Transformative Services

IFLA President’s Meeting April 7, 2016

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Access for All Bridging the Digital Divide

Technology – An essential library service Ensuring that all residents can fully participate in the social, economic and community life of the city

Computers, the Internet and wireless in all branches provide access to collections, e-resources and e-services

User education helps build information literacy skills

24/7 Omni-Channel Access

Online ..Mobile ..In Person All 3 & sometimes at the same time

wifi, high speed internet, laptop lending, internet hotspot lending, self-service transactions, websites

optimized for mobile, social media

Being less transactionally based provides service development opportunities

Reimagine Space

Make Learn Play Collaborate

Collaborative Learning Spaces

Innovator in Residence

Make Learn Play Collaborate

Spaces for All Ideas

Publish Your Own Book

Community Meet-Ups

Make Learn Play Collaborate

Engage Makers

Design Challenges Hackathons

Maker Programs – Maker Faire

Make Learn Play Collaborate

Out Into the Community

Pop Up Learning Labs

Staff Digital Innovation Program

Curriculum for Professional Development

• Provides a standardized approach to Professional Development

• Supports librarians in maintaining up-to-date skills• Develops a culture that supports leadership, innovation

and initiative• Recognizes importance of continuous learning • Supports succession planning • Synchs with the Strategic Plan and Service Delivery Model

Five Learning Categories

Inform

Enable

Equalize

Lead

Technology

Are We Ready?