if the shoe fits... sharon a. hogan ([email protected]) julie hurd ([email protected]) nancy r. john...
TRANSCRIPT
If the Shoe Fits...
Sharon A. Hogan ([email protected])
Julie Hurd ([email protected])
Nancy R. John ([email protected])
University of Illinois at Chicago
EDUCAUSE 2000 Nashville, Tennessee October 13, 2000
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
Change in Scholarly Information Format
Administrative Impacts: Library/Campus Scholarly impact for community of users Technology as both enabler and barrier Implications for other campus initiatives
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
The Challenge of Electronic Resources
publisher
library
user
sourcelibraryusercampus networkworkstationlocal ISPsoftware
paper electronic
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
Shelved
By
Circulation
Vendor
Cataloged
By
Catalogers
Order
By
Acquisitions
Receipt
By
Acquisitions
Selection By
Collections
Development
Checked in
by
Serials
CatalogedNo
Yes
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
Chancellor
University Librarian
Vice-Chancellor for Academic Affairs
Director of Advancement
Access Services -Circulation -Information Desk -Interlibrary Loan -Mail Services -Multimedia Services -StacksAdministration Office (LHS)Information ServicesSerialsSpecial CollectionsRegional Sites --Peoria --Rockford --UrbanaGMR, NN/LM --Electronic Library --Outreach --Resource Sharing
Library Administration
4/6/2000
Assistants to ULAdministrativeBudgetFacilitiesPersonnel
Acquisitions Department --Binding --Mending/Repair --Order Section --SerialsArchitecture & Art Library Cataloging Department --Copy Cataloging --Original Cataloging --Preprocessing & File MaintenanceCirculation --Bookstacks --Circulation Desk --Exit Control --Interlibrary Loan --DRU Unit --Math Library --Reserve/PeriodicalsCollections Development Department --BibliographersDocument s --Map Section --Curriculum Library --MicroformsReference DepartmentScience LibrarySpecial Collections Department --Archives (University) --Rare Books
Systems Manager
Great CitiesLiaison
Library of the Health Sciences
Richard J. Daley Library
InfoTech ArcadesSmall Systems (desk tops)Large Systems (ILS)Unix ServersWeb ManagementSecurity & Networking
Computer Center
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
State ILCSO Free from Commercial
Consideration for Access
Collections Development
Users
State Consortium
CIC Consortium
Questions/Negotiations
with vendor/publisher/aggregator
License Review Business Office
Free From Association Web
Page List
Announce University Community
Catalogedby
catalogers
Web Links
Review by Library Systems
Notify Reference, IS and ERQ University Legal
Review
Acquisitions creates record
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
SteeringUser FocusIntegration
Loading Dock •Training •Sorting areaNew Measures
•Green Sheet/Red Sheet• Evaluation of Approved Plans
Processing Delivery Quadrant (PDQ)
Management of Electronic Processes Cataloging/Metadata HoldingsMonitor RFP for State System
•Circwork•Binding•WebZ•GAR General Accounts Receivable•Green Sheet/Red Sheet
Electronic Resources Quadrant (ERQ)
Web Page Guidelines Public View of Digital Space
How to operationalize web pagesAre we internet experts?
•WebZ•Alphabetical Lists•Subject Access/Team (Static Pages)•Subject Access/Pathfinding Team (dynamic pages)•DBAT Team
Electronic Resources & Collections Quadrant
Evaluate E-journalsAAUAggregatorsMultiple PlatformsStatistics - use of Electronic Resources
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
Policies
Pricing Access to content Use of content Privacy Management data
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
Electronic Resource Green Sheet(Attach license agreement, publisher’s notice, recommendation, other pertinent information)
___New ___Renewal ___Modification Date for modification to take effect:_________
DATE:
FROM:
Title of resource:
URL:
Type of material: Database/Index_____E-journal_____E-monograph _____Other_____
Format: CD-ROM (Acq. to place firm order)_______Internet/Web______
1. COLLECTIONS DEVELOPMENT Date received: _____Date forwarded: _____
Do not select (initials): ____________Reason: ___________________________________Select (initials): _________________ Guideline__________Reviewed by HRM_________
General information about resource:Publisher/Provider__________________________________________________________
Available from aggregator: Yes____No_____If yes, which ones______________________
If product is also available in another format:Is there a record for it in NOTIS? No______Yes______NOTIS Control #________
Electronic contents: full______selective______TOC only ____________________
Number of simultaneous users:____________________
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
Campus Complications
Who on campus is authorized to license? Faculty solicitations Free-then cut off Different content from multiple sources Post to listservs Behind firewalls Communication with users
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
Implications for other campus initiatives
Policies need to be established Process will be slow to establish Re-organization to optimize process will
be slower Technology is a change driver
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
http://www.arl.org/scomm/licensing/principles.html
http://www.library.yale.edu/consortia/statement.html
http://www.library.yale.edu/~llicense/index.shtml
http://www.utsystem.edu/ogc/intellectualproperty/licrsrcs.htm
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
The Challenge of Electronic Resources
publisher
library
user
sourcelibraryusercampus networkworkstationlocal ISPsoftware
paper electronic
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
The User Challenge
User values may conflict with library choices critical mass interface functionality
New skills for old players Shifting roles and responsibilities
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
User Value: Critical Mass
Enough issues of an e-journal Enough titles from an aggregator Current with POP counterpart - or sooner!
pre-print access
All the content of POP research articles letters to editor news...
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
User Value: Interface Functionality Searching capability (as in POP)
author or subject known item
Browsing latest issue TOC scanning
New search features (only in digital) fulltext searching linked references
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
“But it’s still four clicks away…”
Click count:
How many mouse clicks to go from where I start on your Web page to my intended destination?
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
Aggregators or Aggravators? A User’s Perspective
Are there enough titles that interest me? Does the search engine do what I want? Are there links?
to other articles to abstracts
Can I print and download easily? Can I e-mail lists of references?
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
New skills for old players
Web agility Downloading and configuring software
clients helper “apps” customizing an interface
Troubleshooting when “it doesn’t work” “early adopters” vs. “laggards”
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
Shifting roles and responsibilities
user-directed marketing vs bibliographers researchers as publishers professional associations as aggregators associations as archivists librarians as technical consultants librarians as development partners
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
The Technical Challenge
Too many players Too many technologies Too many values Too many variations Too many options Too many things to go
wrong
sourcelibraryusercampus networkworkstationlocal ISPsoftware
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
Source
“Publisher” has changed to “ Web provider(s)”.
Multiple sources may mean multiple versions.
Multiple sources will mean shopping around, and change means different versions made available locally.
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
Library
Decision to acquire in the library crosses many people.
Troubleshooting access crosses departmental boundaries.
Access models need to be understood by all staff. Passwords -- IP-restrictions -- Proxy server
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
User
Needs to understand how the parts work together to get access.
Needs to understand and value ids and passwords
Needs to understand and value licenses Needs to be able to articulate problems
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
Campus network
Decisions made about technologies have wide impact.
Need to understand users’ environment. Individual players needs to understand
larger picture.
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
Workstation
Impact of software on access Impact of platform, memory, modem speed Issues of upgrading or changing
workstations
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
Local ISP
Tension between the library moving to IP-restricted resources while the Computer center was outsourcing Internet access
Support given by local ISPs to their customers
How to explain the technologies/support needed by a user of campus resources
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
Software
Library choices impact software needs. Computer center choices impact software
availability. Computer center support impacts library
support to users.
EDUCAUSE October 13, 2000
© Sharon A. Hogan, Julie Hurd, Nancy R. John
Close
Electronic resources are a fact of the modern university.
Many players own different pieces of the infrastructure.
We don’t yet understand how to plan effectively in such an environment.
Our users are paying the price .