F ACUL TY DEVELOPMENT APPLICATION FOR SUMMER 2009 Suffolk CountY Community College

Use this form ifyou are applying for ftmding to be usedfor faculty development Summer 2009

This form shall be submitted to the Office of the Vice President for Academic and Student Affairs no later than April 15 2009

1 Name

2 Current Discipline PA2 - Educational Technology Unit - Eastern Campus

3 Degrees Degree Field Year Awarded

MCIS Computer Information Systems 2009 MEd Educational Technology 2004 BA Liberal Studies Computers 2001

4 Proposed development area

In an effort to maintain and improve upon the colleges investment in a network of four labs containing seventy-five desktop units I am seeking certification from the Appletrade Corporation in operating system maintenance

As the sole campus-wide expertP A2 overseeing the technical support of all Apple Macintosh computer labs within the Educational Technology Unit it is imperative that my knowledge and skills are developed on a timeline consistent with the advancements of the industry This opportunity will also expand the ETUs relationship with Apple system administrators beyond the boundaries of the college Thus increasing the network oftechnological support resources for the college

5 Previous experience and education related to proposed development area

My background and training in computer information systems has been the catalyst for my independent studies pertaining to an Apple network Through various self-directed research analysis and troubleshooting projects I have expanded my skill set

Since my hiring in October 2004 I have also been able to keep the Apple workstations servers and networking devices at their optimalleves through many hours of collaborative learning with my peers in the field as well as my colleagues within the institution

6 Professional activity you plan to attend for faculty development (attach a full description if necessary)

I would like to take the class titled - Leopard 101 - Mac as x Support Essentials vIOS This class would enable me to take the certification test Mac as x Support Essentials Exam (9LQ402)

I would also like to enroll in the online class - AppleCare Technician Training This would aHow me to take the Apple Macintosh Service Exam (9LO-007) and the Mac OS X vI 05 Troubleshooting Exam (9LO-06 I)

7 A List goals you hope to achieve in this proposed professional activity

My goals are to obtain certification in the class stated above and in doing so become recognized as an Apple Certified Support Professional (ACSP) (See attached) The ACSP certification is intended for Mac as x technical coordinators and entry-level system administrators tasked with maintaining a modest network of computers using Mac OS X Server

I will also get certification as an Apple Certified Macintosh Technician (ACMT) which would allow me to better maintain the hardware portion of the systems that are presently on this campus ACMT certification is intended for technicians employed by an Apple Authorized Service Provider (AASP) or Self Servicing Account (SSA) or for persons motivated to demonstrate their knowledge of technician-level service and support skills

7 B Explain how this professional activity will enhance your skills in your discipline or areas of responsibility

These certifications will allow me to be more inline with the industry standardized method for working with both the server and the workstation versions of Mac as 105 that are deployed at the college It will also allow me to do more repair work on the Apple hardware without voiding the warranty eliminating the need for an out-call Apple Technician on anything but the most-complicated issues Training in these areas will allow me to better support the Graphic Design Program and the Computer Art Program which completely depend on this technology as well as the Photography Program which partially depends on it

8 Describe how completion of this professional activity will benefit the college

With a certification as an Apple Certified Support Professional it wil1 aHow me to

bull Reduce the strain on the college budget for some of the unavoidable repairs and replacements

bull Perfonn maintenance that will result in extended product functioning and reliability

bull Provide more timely support to faculty during unexpected operating system and networking errors

Moreover with the ACMT certification and Self Servicing ACCOWlt (SSA) option at no cost to the college Appletrade will discount the AppleCare maintenance package fees that we currently pay per-machine purchased or leased

9 Is there an anticipated cost for your professional development activity Provide documentation

In Order ofNeed-Based Priority

Apple Certified Macintosh Technician (ACMT)-AppleCare Tecnician Training Online Class - $29900 Apple Macintosh Service Exam (9LO-007) - $15000 Mac OS X vlO5 Troubleshooting Exam (9LO-061) - $15000

ACMT Total- $59900

Apple Certified Support Professional (ACSP)shyLeopard 101 - Mac OS X Support Essentials vlO5 - 3 days - $1500 Mac OS X Support Essentials Exam (9L0-402) - $15000

ACTC Total- $165000

Grand Total- $224900

10 Anticipated need for released time Explain

Apple Certified Macintosh Technician (ACMT) -AppleCare Tecnician Training Online Class - No Release Time Apple Macintosh Service Exam (9LO-007) - Y2 Day Release Time Mac as x vlO5 Troubleshooting Exam (9LO-061) - Y2 Day Release Time

ACMT Total - 1 Day Release Time

Apple Certified Support Professional (ACSP)shyLeopard 101 - Mac OS X Support Essentials vI 05 - 3 days Release Time Mac OS X Support Essentials Exam (9LO-402) - $15000 - 12 Day Release Time

ACSP Total- 35 days Release Time

Grand Total- 45 Days Release Time

6 Professional activity you plan to attend for faculty development (attach a full description if necessary)

I would like to take the class titled - Leopard 101 - Mac as x Support Essentials vIOS This class would enable me to take the certification test Mac as x Support Essentials Exam (9LQ402)

I would also like to enroll in the online class - AppleCare Technician Training This would aHow me to take the Apple Macintosh Service Exam (9LO-007) and the Mac OS X vI 05 Troubleshooting Exam (9LO-06 I)

7 A List goals you hope to achieve in this proposed professional activity

My goals are to obtain certification in the class stated above and in doing so become recognized as an Apple Certified Support Professional (ACSP) (See attached) The ACSP certification is intended for Mac as x technical coordinators and entry-level system administrators tasked with maintaining a modest network of computers using Mac OS X Server

I will also get certification as an Apple Certified Macintosh Technician (ACMT) which would allow me to better maintain the hardware portion of the systems that are presently on this campus ACMT certification is intended for technicians employed by an Apple Authorized Service Provider (AASP) or Self Servicing Account (SSA) or for persons motivated to demonstrate their knowledge of technician-level service and support skills

7 B Explain how this professional activity will enhance your skills in your discipline or areas of responsibility

These certifications will allow me to be more inline with the industry standardized method for working with both the server and the workstation versions of Mac as 105 that are deployed at the college It will also allow me to do more repair work on the Apple hardware without voiding the warranty eliminating the need for an out-call Apple Technician on anything but the most-complicated issues Training in these areas will allow me to better support the Graphic Design Program and the Computer Art Program which completely depend on this technology as well as the Photography Program which partially depends on it

8 Describe how completion of this professional activity will benefit the college

With a certification as an Apple Certified Support Professional it wil1 aHow me to

bull Reduce the strain on the college budget for some of the unavoidable repairs and replacements

bull Perfonn maintenance that will result in extended product functioning and reliability

bull Provide more timely support to faculty during unexpected operating system and networking errors

Moreover with the ACMT certification and Self Servicing ACCOWlt (SSA) option at no cost to the college Appletrade will discount the AppleCare maintenance package fees that we currently pay per-machine purchased or leased

9 Is there an anticipated cost for your professional development activity Provide documentation

In Order ofNeed-Based Priority

Apple Certified Macintosh Technician (ACMT)-AppleCare Tecnician Training Online Class - $29900 Apple Macintosh Service Exam (9LO-007) - $15000 Mac OS X vlO5 Troubleshooting Exam (9LO-061) - $15000

ACMT Total- $59900

Apple Certified Support Professional (ACSP)shyLeopard 101 - Mac OS X Support Essentials vlO5 - 3 days - $1500 Mac OS X Support Essentials Exam (9L0-402) - $15000

ACTC Total- $165000

Grand Total- $224900

10 Anticipated need for released time Explain

Apple Certified Macintosh Technician (ACMT) -AppleCare Tecnician Training Online Class - No Release Time Apple Macintosh Service Exam (9LO-007) - Y2 Day Release Time Mac as x vlO5 Troubleshooting Exam (9LO-061) - Y2 Day Release Time

ACMT Total - 1 Day Release Time

Apple Certified Support Professional (ACSP)shyLeopard 101 - Mac OS X Support Essentials vI 05 - 3 days Release Time Mac OS X Support Essentials Exam (9LO-402) - $15000 - 12 Day Release Time

ACSP Total- 35 days Release Time

Grand Total- 45 Days Release Time

With a certification as an Apple Certified Support Professional it wil1 aHow me to

bull Reduce the strain on the college budget for some of the unavoidable repairs and replacements

bull Perfonn maintenance that will result in extended product functioning and reliability

bull Provide more timely support to faculty during unexpected operating system and networking errors

Moreover with the ACMT certification and Self Servicing ACCOWlt (SSA) option at no cost to the college Appletrade will discount the AppleCare maintenance package fees that we currently pay per-machine purchased or leased

9 Is there an anticipated cost for your professional development activity Provide documentation

In Order ofNeed-Based Priority

Apple Certified Macintosh Technician (ACMT)-AppleCare Tecnician Training Online Class - $29900 Apple Macintosh Service Exam (9LO-007) - $15000 Mac OS X vlO5 Troubleshooting Exam (9LO-061) - $15000

ACMT Total- $59900

Apple Certified Support Professional (ACSP)shyLeopard 101 - Mac OS X Support Essentials vlO5 - 3 days - $1500 Mac OS X Support Essentials Exam (9L0-402) - $15000

ACTC Total- $165000

Grand Total- $224900

10 Anticipated need for released time Explain

Apple Certified Macintosh Technician (ACMT) -AppleCare Tecnician Training Online Class - No Release Time Apple Macintosh Service Exam (9LO-007) - Y2 Day Release Time Mac as x vlO5 Troubleshooting Exam (9LO-061) - Y2 Day Release Time

ACMT Total - 1 Day Release Time

Apple Certified Support Professional (ACSP)shyLeopard 101 - Mac OS X Support Essentials vI 05 - 3 days Release Time Mac OS X Support Essentials Exam (9LO-402) - $15000 - 12 Day Release Time

ACSP Total- 35 days Release Time

Grand Total- 45 Days Release Time

I have reviewed the contract language (Article VD5 (pp29-30) relating to Faculty Development and Retraining Leaves AU questions must be completed in order for your application to be considered A written report will be required within 8 weeks of completing all course work

7~ature 7 Date

Revised May 8 2008 for Summer Application 2008 Only

Training and Certification Courses Schedule EwnU + News Certificationloc~lIons

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Apple Certified Support Professional 105

Are you

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com pUler labs

If so Appl Certified Support ProfeSSional (ACSP) certification Is for you formerly named Apple

Cettlfied Help Desk Specialist (ACHOS) ACSP certiftcatlon Is new for Mac os X vlOS leopard ACSP verilles an underst~ndlng of IoUc OS X cor functlonalltv and an ability to conllgure key services

perform basic oubleshootlng and assist end users with essential Mac OS Xltapabilities This

certification addresses the teehnkal skills needed by a Mac OS X specialist who works as i support professional or otherwise assists Mac OS X users with technlcallnu8s

Required Exam Recommended Preparation

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bull Skills Assessment Culde ltlpdflsUPportshy

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achdsgt certification tXilrns u stHI lVl~ble We will provide at least three months notice before

retiring these certtReilion exams

Benefits of Apple Certification

bull Diffntte youolf and your blllnen

bull Cain recognition for lechnlcal competency

bull Build credibility with clients and employers bull Increse viSibility and nhance your Ifputlaquolon

In a competitlv marketPace

bull PublkllO your certification on Apple website and connect with clients and mployers bull DIplay your personalized certificate and a logo Ihal dlstingulhes you as an Apple Certlled profuslonal

Thr Stepsbull___10 Certlftcatlon_ __ __ __ ___1____ _ _ bull _ ____ _

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Your Certification Records lthttpcortlflcatlon bull appl bullcomlgt I Apple Crtlflc~tion Alliance ltIalliancelgt I Find a

Certified Pro lthnpllwww bull ppl bull comltr ill9lttrtjfi lonlcenprolgt I Contact lt Icon auI gt

Apple Certified Support Professional 105

Are you

bull A help desk professional who suppotts Mac OS X users or works In iI business Ihat uses M~c OS )( systems bull A technkal coordinator Dr power user who manages networks of IoUc OS )( systems In your organization - for example a teacher or ~ technology specialist who manalle cliusroom netwoks or

com pUler labs

If so Appl Certified Support ProfeSSional (ACSP) certification Is for you formerly named Apple

Cettlfied Help Desk Specialist (ACHOS) ACSP certiftcatlon Is new for Mac os X vlOS leopard ACSP verilles an underst~ndlng of IoUc OS X cor functlonalltv and an ability to conllgure key services

perform basic oubleshootlng and assist end users with essential Mac OS Xltapabilities This

certification addresses the teehnkal skills needed by a Mac OS X specialist who works as i support professional or otherwise assists Mac OS X users with technlcallnu8s

Required Exam Recommended Preparation

bull Mac OS )( Support Essentials vlOS Exam bull M~e OS X Support Euenllals vlOS Course (9l0-402) ltIIpolleopad 101 gt

bull Skills Assessment Culde ltlpdflsUPportshy

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bull Simple Tesl ltlpdflupport-unU~-ampleshy

lell-vIOSpdfgt

Due to the consicefllble number of changes and new futures from Mac OS X vlO4 Tlger to vlOS LOPArd there ue no update exams for Tiger to Leopard certilleations ACHDS 104 ltcenlf1carlon

achdsgt certification tXilrns u stHI lVl~ble We will provide at least three months notice before

retiring these certtReilion exams

Benefits of Apple Certification

bull Diffntte youolf and your blllnen

bull Cain recognition for lechnlcal competency

bull Build credibility with clients and employers bull Increse viSibility and nhance your Ifputlaquolon

In a competitlv marketPace

bull PublkllO your certification on Apple website and connect with clients and mployers bull DIplay your personalized certificate and a logo Ihal dlstingulhes you as an Apple Certlled profuslonal

Thr Stepsbull___10 Certlftcatlon_ __ __ __ ___1____ _ _ bull _ ____ _

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(1 - 888-275-i926 offr all Mac OS Xeambullbull a wetl a Final Cut Pro Level One

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How you lern i up to you Take a elas ltIralnlnggt (rom the experts at IJ1 Apple

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Apple Certified Macintosh Technician (ACMTI Certification

Apple Certlfled Macintosh Technician (ACMn certlflullon verifles the ablllry to perform basiC troubleshooting and repair 01 both desktop and portable Macintosh systems such as IMac MatBook Pro ACMT certlflcAtlon exams emphasize Identifying and resolving common as )( problems and using Apple Service and Suppor products and practices to effectively repair Apple hardware

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How long I ACMT Cenlflation VaJld1 ACMT certlflcation Is valid for one year from the date of certlflcatlon Apple requires technicians employed bV AMPs or SSAs to re-ctrtlfy annually In order to repair In-warranry desktop products Persons not employed by an AASP or SSA are not required to re-certlfy however Apple recommends that people Slay current wtth their CtrtlflClllons by taking the annual re-certlflcatlon exams

What I RqUIed for Certlflcatlon7 Candidates for ACMT cenlflcallon are required to pass the hardware exam listed below plus a current Mac as x troubleshooting exam listed below

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Apple CertHfed Technic CoorrJlnator(ACTC) 1105

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Apple Cenlfied S~m Adminlatrator(ACSA) 101gt

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Training and Certification Lotallons Schedule Evenu + News Certlflutkm

Apple Certified Macintosh Technician (ACMTI Certification

Apple Certlfled Macintosh Technician (ACMn certlflullon verifles the ablllry to perform basiC troubleshooting and repair 01 both desktop and portable Macintosh systems such as IMac MatBook Pro ACMT certlflcAtlon exams emphasize Identifying and resolving common as )( problems and using Apple Service and Suppor products and practices to effectively repair Apple hardware

Who Should Seek ACMT Certlllclllon7 ACMT certlflcallon Is intended for technicians employed by an Apple Authorized Service PrOVider (MSP) or Self Servicing Account (SSM Dr for persons motivated to demonmate their knowledge of techniCian-level service and support skills For persons not employed bV an AASP or SSA attaining ACIo4T certification verlftes skills and knowledge that may be sought bV a prospective employer soch as an Apple Reseller or a self-servldng entlry like a school system

Please note that ACMT certlflcallon by Itself does not authorize a technician to perform repairs on Apple products Information on becoming authorized for servicing Apple Pfoducts can be found at this website httpwwwapplecomsupportprogramsdlllp_applecomsupportprogramsgt

How long I ACMT Cenlflation VaJld1 ACMT certlflcation Is valid for one year from the date of certlflcatlon Apple requires technicians employed bV AMPs or SSAs to re-ctrtlfy annually In order to repair In-warranry desktop products Persons not employed by an AASP or SSA are not required to re-certlfy however Apple recommends that people Slay current wtth their CtrtlflClllons by taking the annual re-certlflcatlon exams

What I RqUIed for Certlflcatlon7 Candidates for ACMT cenlflcallon are required to pass the hardware exam listed below plus a current Mac as x troubleshooting exam listed below

bull Apple Macintosh Service Exam (9LO-OOl) - Sl50USD Tests practical knowledge of effectlvelv and safelv troubleshooting and repairing Apple Macintosh systems InctudlM9 displays

bull Mac OS Xvi0S TroubleshootlM9 Exilm (9LO-06U - SlSOUSO Tests practlCill knowledge of Mac as X emphilslzlng troobleshootlng of Mac as X version 105 and applies knowledge of Mac OS X 10S toward Identifying common Mac OS X Issues

What Coor Are Avallatlle7 Customers who purchase AppleCar Technician Training lthttpWWNapplecomupportproduct

tochtnlllLhtmlgt re provided one full vur of online access to the sam self-paced ralnlng curriculum that Apple provide for Its Apple authorized service providers Thl eay-to-ue self-paced program Includes training mallnals diagnostic tools and extensive infofmillion from Apples own telthnlcal library

l~er-Ied two-day and five-day courses are 150 alallable COIIuct an Apple Authorized Training Center ltloca1Ions1cvcgt for training classes dates and locations Milc aflclonados service technicians and help desk personnel al schools i1nd businelSes or others needing In-depth understanding of how Apple systems operate ciln attend these seuions which combine lectures demonstrations and ~ands-on lab exercises

Technician employed by AASPs and SSPs access the self-paced training materials on Apples Clobal Service Exchange lthllpIg bullbullbullbullppluom gt CSX is available to technklan employed by AASPs and SSPs only

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Key Featubullbull o Comprehensive Job-related certification for servlc and support tKhnlcians o Industry-wtde recognition of Apple technlul expertise o Self-directed career development path bull Valuable tool for assesslM9 the technIcal skills of new employees current staff or prospective employees bull Locally accessible at hundreds of Prometrk testing centers throuQllout the United Stites Canada and selected countries In Asia Pac Inc and Europe

Where Do I Begln7 bull Interested customers should purchse AppleCare Technician TrainIng lthltpI_applbull comupportlproduclO techtrainhtmlgt

bull Customers seeking leader-led training shoold try Two-Day or FIve-Day coursn bull AllSPs go to Cettlng Certified

lthttp bullbullrvtcelnfoapjllecomsOfVlce_lTalnlna

otnlnO_ctl1l~30etcertlfledhtmlgt (This location Is accessable to AASPsSSPs only)

330109 1144 AM

Training and Certification Lotallons Schedule Evenu + News Certlflutkm

Apple Certified Macintosh Technician (ACMTI Certification

Apple Certlfled Macintosh Technician (ACMn certlflullon verifles the ablllry to perform basiC troubleshooting and repair 01 both desktop and portable Macintosh systems such as IMac MatBook Pro ACMT certlflcAtlon exams emphasize Identifying and resolving common as )( problems and using Apple Service and Suppor products and practices to effectively repair Apple hardware

Who Should Seek ACMT Certlllclllon7 ACMT certlflcallon Is intended for technicians employed by an Apple Authorized Service PrOVider (MSP) or Self Servicing Account (SSM Dr for persons motivated to demonmate their knowledge of techniCian-level service and support skills For persons not employed bV an AASP or SSA attaining ACIo4T certification verlftes skills and knowledge that may be sought bV a prospective employer soch as an Apple Reseller or a self-servldng entlry like a school system

Please note that ACMT certlflcallon by Itself does not authorize a technician to perform repairs on Apple products Information on becoming authorized for servicing Apple Pfoducts can be found at this website httpwwwapplecomsupportprogramsdlllp_applecomsupportprogramsgt

How long I ACMT Cenlflation VaJld1 ACMT certlflcation Is valid for one year from the date of certlflcatlon Apple requires technicians employed bV AMPs or SSAs to re-ctrtlfy annually In order to repair In-warranry desktop products Persons not employed by an AASP or SSA are not required to re-certlfy however Apple recommends that people Slay current wtth their CtrtlflClllons by taking the annual re-certlflcatlon exams

What I RqUIed for Certlflcatlon7 Candidates for ACMT cenlflcallon are required to pass the hardware exam listed below plus a current Mac as x troubleshooting exam listed below

bull Apple Macintosh Service Exam (9LO-OOl) - Sl50USD Tests practical knowledge of effectlvelv and safelv troubleshooting and repairing Apple Macintosh systems InctudlM9 displays

bull Mac OS Xvi0S TroubleshootlM9 Exilm (9LO-06U - SlSOUSO Tests practlCill knowledge of Mac as X emphilslzlng troobleshootlng of Mac as X version 105 and applies knowledge of Mac OS X 10S toward Identifying common Mac OS X Issues

What Coor Are Avallatlle7 Customers who purchase AppleCar Technician Training lthttpWWNapplecomupportproduct

tochtnlllLhtmlgt re provided one full vur of online access to the sam self-paced ralnlng curriculum that Apple provide for Its Apple authorized service providers Thl eay-to-ue self-paced program Includes training mallnals diagnostic tools and extensive infofmillion from Apples own telthnlcal library

l~er-Ied two-day and five-day courses are 150 alallable COIIuct an Apple Authorized Training Center ltloca1Ions1cvcgt for training classes dates and locations Milc aflclonados service technicians and help desk personnel al schools i1nd businelSes or others needing In-depth understanding of how Apple systems operate ciln attend these seuions which combine lectures demonstrations and ~ands-on lab exercises

Technician employed by AASPs and SSPs access the self-paced training materials on Apples Clobal Service Exchange lthllpIg bullbullbullbullppluom gt CSX is available to technklan employed by AASPs and SSPs only

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Key Featubullbull o Comprehensive Job-related certification for servlc and support tKhnlcians o Industry-wtde recognition of Apple technlul expertise o Self-directed career development path bull Valuable tool for assesslM9 the technIcal skills of new employees current staff or prospective employees bull Locally accessible at hundreds of Prometrk testing centers throuQllout the United Stites Canada and selected countries In Asia Pac Inc and Europe

Where Do I Begln7 bull Interested customers should purchse AppleCare Technician TrainIng lthltpI_applbull comupportlproduclO techtrainhtmlgt

bull Customers seeking leader-led training shoold try Two-Day or FIve-Day coursn bull AllSPs go to Cettlng Certified

lthttp bullbullrvtcelnfoapjllecomsOfVlce_lTalnlna

otnlnO_ctl1l~30etcertlfledhtmlgt (This location Is accessable to AASPsSSPs only)

330109 1144 AM

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Shop Mac Shop IPod

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Appl-ure ~ Protection Plan

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AppleCare iii Proltlton Plan

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AppleCart41 Protcllon Plan

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IPod elaule 120GB - Silwr S24900

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Shop Mo ae AtceUOllt1 ApplCare ~Ip Ace CI

AppleCare Technician TraIning $29900 Shipgt Wllhln 24h r r~f Shipping

eel training from lhe Apple epen Ih~ become One YOUnt Til In-dtpth training program cove the speclrum of knowledge yo need 10 become an Applltshy ~alapoundiD (tRilled Itehnlcyn learn Ihe eenll klll for III Illgt or J -(Jit~ troublehootlng Mac hardware and Mac OS X

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Overview

AppleCare Technklan Training provides althe Informalion you need 10 prepare for the Apple ServIce CerUflcaIIon exarna for desktop and portable systems This saSY-lo-use self-paced program Indudea raining materia diagnoStic tods and extensive Informallon fran Apples own technical library MOSIlmportanl the Madntosll service tralnfng rurrlrulum was developed by the people wtlo know Apple systems besl

For more Infonnallon on AppleCare Technician Trafnlng or any 0Iher APple Tralnfng course and certification program please visit hUpllwwwapple comlltainlng

32709305 PM

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Seleclll1e Exam 8nd Language 10 view pricing IIIIomUIOI1 If YOli would like to enrste ()( Ihis exam Click Nexl

Exam SOr1 by ~IIHUIr or uat 9l0-007 shy Macintosh Service Certification Exam 9l0 middot-06I - MAC OS X JO 5 1roubleshoori9 Exam 9LO-40I - Mac as x Support Essentials v104 Exam 9LO-402 - MAC as X Support [ssentlals vIOS Exam 9LO-507 - Mile OS X Server Essentials v10 4 bam

LanlJlMgo

US ENGLISH

Cu(ffmCfes

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Net prkc doos no includtt appficabltl laxes vOllchers promoclons or membership discovnls )ou rna) he bull

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PROMETRIC

Select the Exam afld langllage to v~ pr~jlg iI1fOfmatlon If you would like 10 moisier fOf this exam click Next

Exam Sort bYLill ~I IItmiddot ~ or Dll

9l0-007 - Macintosh Service CerlificallOn Exam 9LO-061 - MAC OS X 105 Troubleshooting Exam 9LO-401 - Mac OS X Support Essentials vIOA Exam 9l0-402 - MAC OS X Support Essenlils vIOS Exam 9LO-507 - Mac OS X Server Ess~nllals vlO4 Exam

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US ENGLISH

uso

Net Pnce 111000 USC

Nel price does not include i1ppltcable 18)~5 vouchers rromotiOtl~ or nl~mber~hlp dhlcollnl ~ou may hae

lt Ilack

PrOllC lto1i I Prornelric SerWsa I for NetwOtJc PlIf1ne anO Tesl Cenla I Copyrlghl NotICe I Terms 01 U I P~IIICy

of I 32709402 PM

Professional Development

With the funding that was generously provided by the Faculty Association I first purchased one year of Apple Care Technician Training which provides all the information you need to prepare for the Apple Service Certification exams for desktop and portable systems This easy-to-use self-paced program includes training materials diagnostic tools and extensive information from Apples own technical library Most important the Macintosh service training curriculum was developed by the people who know Apple systems best

Next I went to NYC for three days to attend the Leopard 10 1 Class Mac as x Support Essentials is a three-day hands-on course that provides an in-depth exploration of troubleshooting on Mac as X This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac as x systems The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience

Soon after the course I took the following tests

1 Apple Macintosh Service Exam (9LO-007) - Tests practical knowledge of effectively and safely troubleshooting and repairing Apple Macintosh systems including displays

2 Mac as x vlO5 Troubleshooting Exam (9LO-061) - Tests practical knowledge of Mac OS X emphasizing troubleshooting ofMac as x version 105 and applies knowledge ofMac as x 105 toward identifying common Mac OS X issues

3 Mac OS X Support Essentials 105 Exam (9LO-402)

Passing the Apple Macintosh Service Exam and the Mac as X 105 Troubleshooting Exam certified me as an Apple Certified Macintosh Technician while the Mac OS X Support Essentials 105 Exam certified me as a Apple Certified Support Professional 105

With these certifications I intend to ask the College to apply to become a Self-Servicing Account This would save the College money and time The website describes the Self-Servicing Account as follows

Apples Self-Servicing Account (SSA) program is designed for institutions and businesses that want the convenience of repairing their own products Program participants (Self-Servicers) must have an installed base of at least 50 Apple computers are authorized to repair only the products they own or lease and may not perform repair work for third parties

Qualified institutions (education government and non-profit organizations) and businesses that fulfill the minimum requirements of the program can use Apples online systems to quickly and easily accomplish the following

Obtain genuine Apple Do-Jt-Yourself (DIY) parts which are customer installable and typically include replacement keyboards mice power cables memory and modem cables

Directly initiate Mail-In facilitation service for select products Order parts for Non-covered Repairs stock on hand or fulfillment

In addition Self-Servicers that maintain Apple Certified Macintosh Technicians on staff can perform more intricate Covered Repairs

Covered Repairs include the repair of products covered by an Apple Hardware Warranty AppleCare Protection Plan or other AppleCare Extended Service Agreement

bull Mail-In facilitation service is the repair or replacement of select Apple products at an AppleCare Repair Center

As per the requirements I will be presenting what I learned at these classes at our next scheduled departmental meeting which is at this timescheduled for the third week of November

Professional Development

With the funding that was generously provided by the Faculty Association I fir~t purchased one year of Apple Care Technician Training which provides all the infonnation you need to prepare for the Apple Service Certification exaIIlS for desktop and portable sysLems This easy-to-use self-paced program includes training materials diagnostic tools and extensive infonnation from Apples own tt~hnjeallibrary Most important the Macintosh service training curriculum was developed by the people who know Apple systcms best

Next I went to NYC for three days to attend the Leopard 101 Class Mac OS X Support Essentials is a three-day hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X This course is designed to give you a tour of the breadth of functioTlality of Mac OS X and the best methods for effectively supporting users of Mae OS X systems The course is a combination of lectures Ilnd hands-on cast study exercises that provide practicai real-world experience

Soon after the course I took the following tests

1 Apple Macintosh Service Exam (9LO-007) -lests practical knowledge of effectively and safely troubleshooting and repairing Apple Macintosh systems including displays

2 Mac OS X vlO5 Trouhleshooting Exam (9LO-061) ~ Te~tlt practical knowledge of Mac OS X emphasizing troubleshooting of Mac OS X version 105 and applies knowledge of Mac OS X 105 toward identifying common Mac OS X issues

3 Mac as x Support Essentials 105 Exam (910--402)

Passing the Apple Macintosh Servilte Exam Rnd tbe Mac OS X 105 Troubleshooting Exam certified me as an Apple Certiticd Macintosh Technician while tJ1e Mac OS X Support Essentials 105 Exam cerLified me as a Apple Certified Support Professional 105

With these certifications r intend to ask the College to apply to become a Self-Servicing Account This would save the College money and time The websitc describes the Self-Servicing Account as follows

Apples Self-Servicing Account (SSA) program is designed for institutions and businesses that want the convenience of repairing their own products Program participants (Self-Servicers) must have an installed base of at least 50 Apple computers arc authorized to repair only the products they own or lease and may not perfonn repair work for third parties

Qualified institutions (education government and non-profit organizations) and businesse~ that fulfill the minimum requirements of the program can use Apples online systems to quickly and easily accomplish the following

Ilt Obtain genuine Apple Do-It-Yourself (DIY) parts which are customer installable and typically include replacement keyboards mice povcr cables memory and modem cables

Ilt Directly initiate Mail-In facilitation service for sdect products Ordcr parts for Non-covered Repairs stock on hand or fulfillment

Covered Repairs includt lh~ Ttpair or products covered by an Apple Hardware Warranty AppleCare Protection Plan or other AppleCnre Extended Service Agreement

Mail-1n facilitation service is the repair or r~plalerntnt of select Apple products at an AppleCare Repair Center

As per tbe requirements 1 will be presenting what T learned at these classes at our next scheduled departmental meeting whioh is at this time scheduled fOT the third week of November

Sche(ule 31 ppojlchl

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~i(A-Pf1IH PtCtp~

j cI

PROMETRIC

Seleclll1e Exam 8nd Language 10 view pricing IIIIomUIOI1 If YOli would like to enrste ()( Ihis exam Click Nexl

Exam SOr1 by ~IIHUIr or uat 9l0-007 shy Macintosh Service Certification Exam 9l0 middot-06I - MAC OS X JO 5 1roubleshoori9 Exam 9LO-40I - Mac as x Support Essentials v104 Exam 9LO-402 - MAC as X Support [ssentlals vIOS Exam 9LO-507 - Mile OS X Server Essentials v10 4 bam

LanlJlMgo

US ENGLISH

Cu(ffmCfes

USD

Nnl Prirn 15000 USC

Net prkc doos no includtt appficabltl laxes vOllchers promoclons or membership discovnls )ou rna) he bull

POIll~ricmiddot~m Promnc SeMO I For Notwok Pam and ro1 ConIe I Copyrtght NOlie I ronna 01 U I Pr1111Cy

)f I 3127J0940J PM

~

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PROMETRIC

Select the Exam afld langllage to v~ pr~jlg iI1fOfmatlon If you would like 10 moisier fOf this exam click Next

Exam Sort bYLill ~I IItmiddot ~ or Dll

9l0-007 - Macintosh Service CerlificallOn Exam 9LO-061 - MAC OS X 105 Troubleshooting Exam 9LO-401 - Mac OS X Support Essentials vIOA Exam 9l0-402 - MAC OS X Support Essenlils vIOS Exam 9LO-507 - Mac OS X Server Ess~nllals vlO4 Exam

lanyuage

US ENGLISH

uso

Net Pnce 111000 USC

Nel price does not include i1ppltcable 18)~5 vouchers rromotiOtl~ or nl~mber~hlp dhlcollnl ~ou may hae

lt Ilack

PrOllC lto1i I Prornelric SerWsa I for NetwOtJc PlIf1ne anO Tesl Cenla I Copyrlghl NotICe I Terms 01 U I P~IIICy

of I 32709402 PM

Professional Development

With the funding that was generously provided by the Faculty Association I first purchased one year of Apple Care Technician Training which provides all the information you need to prepare for the Apple Service Certification exams for desktop and portable systems This easy-to-use self-paced program includes training materials diagnostic tools and extensive information from Apples own technical library Most important the Macintosh service training curriculum was developed by the people who know Apple systems best

Next I went to NYC for three days to attend the Leopard 10 1 Class Mac as x Support Essentials is a three-day hands-on course that provides an in-depth exploration of troubleshooting on Mac as X This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac as x systems The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience

Soon after the course I took the following tests

1 Apple Macintosh Service Exam (9LO-007) - Tests practical knowledge of effectively and safely troubleshooting and repairing Apple Macintosh systems including displays

2 Mac as x vlO5 Troubleshooting Exam (9LO-061) - Tests practical knowledge of Mac OS X emphasizing troubleshooting ofMac as x version 105 and applies knowledge ofMac as x 105 toward identifying common Mac OS X issues

3 Mac OS X Support Essentials 105 Exam (9LO-402)

Passing the Apple Macintosh Service Exam and the Mac as X 105 Troubleshooting Exam certified me as an Apple Certified Macintosh Technician while the Mac OS X Support Essentials 105 Exam certified me as a Apple Certified Support Professional 105

With these certifications I intend to ask the College to apply to become a Self-Servicing Account This would save the College money and time The website describes the Self-Servicing Account as follows

Apples Self-Servicing Account (SSA) program is designed for institutions and businesses that want the convenience of repairing their own products Program participants (Self-Servicers) must have an installed base of at least 50 Apple computers are authorized to repair only the products they own or lease and may not perform repair work for third parties

Qualified institutions (education government and non-profit organizations) and businesses that fulfill the minimum requirements of the program can use Apples online systems to quickly and easily accomplish the following

Obtain genuine Apple Do-Jt-Yourself (DIY) parts which are customer installable and typically include replacement keyboards mice power cables memory and modem cables

Directly initiate Mail-In facilitation service for select products Order parts for Non-covered Repairs stock on hand or fulfillment

In addition Self-Servicers that maintain Apple Certified Macintosh Technicians on staff can perform more intricate Covered Repairs

Covered Repairs include the repair of products covered by an Apple Hardware Warranty AppleCare Protection Plan or other AppleCare Extended Service Agreement

bull Mail-In facilitation service is the repair or replacement of select Apple products at an AppleCare Repair Center

As per the requirements I will be presenting what I learned at these classes at our next scheduled departmental meeting which is at this timescheduled for the third week of November

Professional Development

With the funding that was generously provided by the Faculty Association I fir~t purchased one year of Apple Care Technician Training which provides all the infonnation you need to prepare for the Apple Service Certification exaIIlS for desktop and portable sysLems This easy-to-use self-paced program includes training materials diagnostic tools and extensive infonnation from Apples own tt~hnjeallibrary Most important the Macintosh service training curriculum was developed by the people who know Apple systcms best

Next I went to NYC for three days to attend the Leopard 101 Class Mac OS X Support Essentials is a three-day hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X This course is designed to give you a tour of the breadth of functioTlality of Mac OS X and the best methods for effectively supporting users of Mae OS X systems The course is a combination of lectures Ilnd hands-on cast study exercises that provide practicai real-world experience

Soon after the course I took the following tests

1 Apple Macintosh Service Exam (9LO-007) -lests practical knowledge of effectively and safely troubleshooting and repairing Apple Macintosh systems including displays

2 Mac OS X vlO5 Trouhleshooting Exam (9LO-061) ~ Te~tlt practical knowledge of Mac OS X emphasizing troubleshooting of Mac OS X version 105 and applies knowledge of Mac OS X 105 toward identifying common Mac OS X issues

3 Mac as x Support Essentials 105 Exam (910--402)

Passing the Apple Macintosh Servilte Exam Rnd tbe Mac OS X 105 Troubleshooting Exam certified me as an Apple Certiticd Macintosh Technician while tJ1e Mac OS X Support Essentials 105 Exam cerLified me as a Apple Certified Support Professional 105

With these certifications r intend to ask the College to apply to become a Self-Servicing Account This would save the College money and time The websitc describes the Self-Servicing Account as follows

Apples Self-Servicing Account (SSA) program is designed for institutions and businesses that want the convenience of repairing their own products Program participants (Self-Servicers) must have an installed base of at least 50 Apple computers arc authorized to repair only the products they own or lease and may not perfonn repair work for third parties

Qualified institutions (education government and non-profit organizations) and businesse~ that fulfill the minimum requirements of the program can use Apples online systems to quickly and easily accomplish the following

Ilt Obtain genuine Apple Do-It-Yourself (DIY) parts which are customer installable and typically include replacement keyboards mice povcr cables memory and modem cables

Ilt Directly initiate Mail-In facilitation service for sdect products Ordcr parts for Non-covered Repairs stock on hand or fulfillment

Covered Repairs includt lh~ Ttpair or products covered by an Apple Hardware Warranty AppleCare Protection Plan or other AppleCnre Extended Service Agreement

Mail-1n facilitation service is the repair or r~plalerntnt of select Apple products at an AppleCare Repair Center

As per tbe requirements 1 will be presenting what T learned at these classes at our next scheduled departmental meeting whioh is at this time scheduled fOT the third week of November

~

---__--__--_ -- I LocAle 8 rcM Slo I

i Sclrtiule an gtpojnh~lclll

~

~2t)31IH le$1 CHlnr(JJl~

VirzwP llnC ~~

~le ~~QI

PROMETRIC

Select the Exam afld langllage to v~ pr~jlg iI1fOfmatlon If you would like 10 moisier fOf this exam click Next

Exam Sort bYLill ~I IItmiddot ~ or Dll

9l0-007 - Macintosh Service CerlificallOn Exam 9LO-061 - MAC OS X 105 Troubleshooting Exam 9LO-401 - Mac OS X Support Essentials vIOA Exam 9l0-402 - MAC OS X Support Essenlils vIOS Exam 9LO-507 - Mac OS X Server Ess~nllals vlO4 Exam

lanyuage

US ENGLISH

uso

Net Pnce 111000 USC

Nel price does not include i1ppltcable 18)~5 vouchers rromotiOtl~ or nl~mber~hlp dhlcollnl ~ou may hae

lt Ilack

PrOllC lto1i I Prornelric SerWsa I for NetwOtJc PlIf1ne anO Tesl Cenla I Copyrlghl NotICe I Terms 01 U I P~IIICy

of I 32709402 PM

Professional Development

With the funding that was generously provided by the Faculty Association I first purchased one year of Apple Care Technician Training which provides all the information you need to prepare for the Apple Service Certification exams for desktop and portable systems This easy-to-use self-paced program includes training materials diagnostic tools and extensive information from Apples own technical library Most important the Macintosh service training curriculum was developed by the people who know Apple systems best

Next I went to NYC for three days to attend the Leopard 10 1 Class Mac as x Support Essentials is a three-day hands-on course that provides an in-depth exploration of troubleshooting on Mac as X This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac as x systems The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience

Soon after the course I took the following tests

1 Apple Macintosh Service Exam (9LO-007) - Tests practical knowledge of effectively and safely troubleshooting and repairing Apple Macintosh systems including displays

2 Mac as x vlO5 Troubleshooting Exam (9LO-061) - Tests practical knowledge of Mac OS X emphasizing troubleshooting ofMac as x version 105 and applies knowledge ofMac as x 105 toward identifying common Mac OS X issues

3 Mac OS X Support Essentials 105 Exam (9LO-402)

Passing the Apple Macintosh Service Exam and the Mac as X 105 Troubleshooting Exam certified me as an Apple Certified Macintosh Technician while the Mac OS X Support Essentials 105 Exam certified me as a Apple Certified Support Professional 105

With these certifications I intend to ask the College to apply to become a Self-Servicing Account This would save the College money and time The website describes the Self-Servicing Account as follows

Apples Self-Servicing Account (SSA) program is designed for institutions and businesses that want the convenience of repairing their own products Program participants (Self-Servicers) must have an installed base of at least 50 Apple computers are authorized to repair only the products they own or lease and may not perform repair work for third parties

Qualified institutions (education government and non-profit organizations) and businesses that fulfill the minimum requirements of the program can use Apples online systems to quickly and easily accomplish the following

Obtain genuine Apple Do-Jt-Yourself (DIY) parts which are customer installable and typically include replacement keyboards mice power cables memory and modem cables

Directly initiate Mail-In facilitation service for select products Order parts for Non-covered Repairs stock on hand or fulfillment

In addition Self-Servicers that maintain Apple Certified Macintosh Technicians on staff can perform more intricate Covered Repairs

Covered Repairs include the repair of products covered by an Apple Hardware Warranty AppleCare Protection Plan or other AppleCare Extended Service Agreement

bull Mail-In facilitation service is the repair or replacement of select Apple products at an AppleCare Repair Center

As per the requirements I will be presenting what I learned at these classes at our next scheduled departmental meeting which is at this timescheduled for the third week of November

Professional Development

With the funding that was generously provided by the Faculty Association I fir~t purchased one year of Apple Care Technician Training which provides all the infonnation you need to prepare for the Apple Service Certification exaIIlS for desktop and portable sysLems This easy-to-use self-paced program includes training materials diagnostic tools and extensive infonnation from Apples own tt~hnjeallibrary Most important the Macintosh service training curriculum was developed by the people who know Apple systcms best

Next I went to NYC for three days to attend the Leopard 101 Class Mac OS X Support Essentials is a three-day hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X This course is designed to give you a tour of the breadth of functioTlality of Mac OS X and the best methods for effectively supporting users of Mae OS X systems The course is a combination of lectures Ilnd hands-on cast study exercises that provide practicai real-world experience

Soon after the course I took the following tests

1 Apple Macintosh Service Exam (9LO-007) -lests practical knowledge of effectively and safely troubleshooting and repairing Apple Macintosh systems including displays

2 Mac OS X vlO5 Trouhleshooting Exam (9LO-061) ~ Te~tlt practical knowledge of Mac OS X emphasizing troubleshooting of Mac OS X version 105 and applies knowledge of Mac OS X 105 toward identifying common Mac OS X issues

3 Mac as x Support Essentials 105 Exam (910--402)

Passing the Apple Macintosh Servilte Exam Rnd tbe Mac OS X 105 Troubleshooting Exam certified me as an Apple Certiticd Macintosh Technician while tJ1e Mac OS X Support Essentials 105 Exam cerLified me as a Apple Certified Support Professional 105

With these certifications r intend to ask the College to apply to become a Self-Servicing Account This would save the College money and time The websitc describes the Self-Servicing Account as follows

Apples Self-Servicing Account (SSA) program is designed for institutions and businesses that want the convenience of repairing their own products Program participants (Self-Servicers) must have an installed base of at least 50 Apple computers arc authorized to repair only the products they own or lease and may not perfonn repair work for third parties

Qualified institutions (education government and non-profit organizations) and businesse~ that fulfill the minimum requirements of the program can use Apples online systems to quickly and easily accomplish the following

Ilt Obtain genuine Apple Do-It-Yourself (DIY) parts which are customer installable and typically include replacement keyboards mice povcr cables memory and modem cables

Ilt Directly initiate Mail-In facilitation service for sdect products Ordcr parts for Non-covered Repairs stock on hand or fulfillment

Covered Repairs includt lh~ Ttpair or products covered by an Apple Hardware Warranty AppleCare Protection Plan or other AppleCnre Extended Service Agreement

Mail-1n facilitation service is the repair or r~plalerntnt of select Apple products at an AppleCare Repair Center

As per tbe requirements 1 will be presenting what T learned at these classes at our next scheduled departmental meeting whioh is at this time scheduled fOT the third week of November

Professional Development

With the funding that was generously provided by the Faculty Association I first purchased one year of Apple Care Technician Training which provides all the information you need to prepare for the Apple Service Certification exams for desktop and portable systems This easy-to-use self-paced program includes training materials diagnostic tools and extensive information from Apples own technical library Most important the Macintosh service training curriculum was developed by the people who know Apple systems best

Next I went to NYC for three days to attend the Leopard 10 1 Class Mac as x Support Essentials is a three-day hands-on course that provides an in-depth exploration of troubleshooting on Mac as X This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac as x systems The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience

Soon after the course I took the following tests

1 Apple Macintosh Service Exam (9LO-007) - Tests practical knowledge of effectively and safely troubleshooting and repairing Apple Macintosh systems including displays

2 Mac as x vlO5 Troubleshooting Exam (9LO-061) - Tests practical knowledge of Mac OS X emphasizing troubleshooting ofMac as x version 105 and applies knowledge ofMac as x 105 toward identifying common Mac OS X issues

3 Mac OS X Support Essentials 105 Exam (9LO-402)

Passing the Apple Macintosh Service Exam and the Mac as X 105 Troubleshooting Exam certified me as an Apple Certified Macintosh Technician while the Mac OS X Support Essentials 105 Exam certified me as a Apple Certified Support Professional 105

With these certifications I intend to ask the College to apply to become a Self-Servicing Account This would save the College money and time The website describes the Self-Servicing Account as follows

Apples Self-Servicing Account (SSA) program is designed for institutions and businesses that want the convenience of repairing their own products Program participants (Self-Servicers) must have an installed base of at least 50 Apple computers are authorized to repair only the products they own or lease and may not perform repair work for third parties

Qualified institutions (education government and non-profit organizations) and businesses that fulfill the minimum requirements of the program can use Apples online systems to quickly and easily accomplish the following

Obtain genuine Apple Do-Jt-Yourself (DIY) parts which are customer installable and typically include replacement keyboards mice power cables memory and modem cables

Directly initiate Mail-In facilitation service for select products Order parts for Non-covered Repairs stock on hand or fulfillment

In addition Self-Servicers that maintain Apple Certified Macintosh Technicians on staff can perform more intricate Covered Repairs

Covered Repairs include the repair of products covered by an Apple Hardware Warranty AppleCare Protection Plan or other AppleCare Extended Service Agreement

bull Mail-In facilitation service is the repair or replacement of select Apple products at an AppleCare Repair Center

As per the requirements I will be presenting what I learned at these classes at our next scheduled departmental meeting which is at this timescheduled for the third week of November

Professional Development

With the funding that was generously provided by the Faculty Association I fir~t purchased one year of Apple Care Technician Training which provides all the infonnation you need to prepare for the Apple Service Certification exaIIlS for desktop and portable sysLems This easy-to-use self-paced program includes training materials diagnostic tools and extensive infonnation from Apples own tt~hnjeallibrary Most important the Macintosh service training curriculum was developed by the people who know Apple systcms best

Next I went to NYC for three days to attend the Leopard 101 Class Mac OS X Support Essentials is a three-day hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X This course is designed to give you a tour of the breadth of functioTlality of Mac OS X and the best methods for effectively supporting users of Mae OS X systems The course is a combination of lectures Ilnd hands-on cast study exercises that provide practicai real-world experience

Soon after the course I took the following tests

1 Apple Macintosh Service Exam (9LO-007) -lests practical knowledge of effectively and safely troubleshooting and repairing Apple Macintosh systems including displays

2 Mac OS X vlO5 Trouhleshooting Exam (9LO-061) ~ Te~tlt practical knowledge of Mac OS X emphasizing troubleshooting of Mac OS X version 105 and applies knowledge of Mac OS X 105 toward identifying common Mac OS X issues

3 Mac as x Support Essentials 105 Exam (910--402)

Passing the Apple Macintosh Servilte Exam Rnd tbe Mac OS X 105 Troubleshooting Exam certified me as an Apple Certiticd Macintosh Technician while tJ1e Mac OS X Support Essentials 105 Exam cerLified me as a Apple Certified Support Professional 105

With these certifications r intend to ask the College to apply to become a Self-Servicing Account This would save the College money and time The websitc describes the Self-Servicing Account as follows

Apples Self-Servicing Account (SSA) program is designed for institutions and businesses that want the convenience of repairing their own products Program participants (Self-Servicers) must have an installed base of at least 50 Apple computers arc authorized to repair only the products they own or lease and may not perfonn repair work for third parties

Qualified institutions (education government and non-profit organizations) and businesse~ that fulfill the minimum requirements of the program can use Apples online systems to quickly and easily accomplish the following

Ilt Obtain genuine Apple Do-It-Yourself (DIY) parts which are customer installable and typically include replacement keyboards mice povcr cables memory and modem cables

Ilt Directly initiate Mail-In facilitation service for sdect products Ordcr parts for Non-covered Repairs stock on hand or fulfillment

Covered Repairs includt lh~ Ttpair or products covered by an Apple Hardware Warranty AppleCare Protection Plan or other AppleCnre Extended Service Agreement

Mail-1n facilitation service is the repair or r~plalerntnt of select Apple products at an AppleCare Repair Center

As per tbe requirements 1 will be presenting what T learned at these classes at our next scheduled departmental meeting whioh is at this time scheduled fOT the third week of November

In addition Self-Servicers that maintain Apple Certified Macintosh Technicians on staff can perform more intricate Covered Repairs

Covered Repairs include the repair of products covered by an Apple Hardware Warranty AppleCare Protection Plan or other AppleCare Extended Service Agreement

bull Mail-In facilitation service is the repair or replacement of select Apple products at an AppleCare Repair Center

As per the requirements I will be presenting what I learned at these classes at our next scheduled departmental meeting which is at this timescheduled for the third week of November

Professional Development

With the funding that was generously provided by the Faculty Association I fir~t purchased one year of Apple Care Technician Training which provides all the infonnation you need to prepare for the Apple Service Certification exaIIlS for desktop and portable sysLems This easy-to-use self-paced program includes training materials diagnostic tools and extensive infonnation from Apples own tt~hnjeallibrary Most important the Macintosh service training curriculum was developed by the people who know Apple systcms best

Next I went to NYC for three days to attend the Leopard 101 Class Mac OS X Support Essentials is a three-day hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X This course is designed to give you a tour of the breadth of functioTlality of Mac OS X and the best methods for effectively supporting users of Mae OS X systems The course is a combination of lectures Ilnd hands-on cast study exercises that provide practicai real-world experience

Soon after the course I took the following tests

1 Apple Macintosh Service Exam (9LO-007) -lests practical knowledge of effectively and safely troubleshooting and repairing Apple Macintosh systems including displays

2 Mac OS X vlO5 Trouhleshooting Exam (9LO-061) ~ Te~tlt practical knowledge of Mac OS X emphasizing troubleshooting of Mac OS X version 105 and applies knowledge of Mac OS X 105 toward identifying common Mac OS X issues

3 Mac as x Support Essentials 105 Exam (910--402)

Passing the Apple Macintosh Servilte Exam Rnd tbe Mac OS X 105 Troubleshooting Exam certified me as an Apple Certiticd Macintosh Technician while tJ1e Mac OS X Support Essentials 105 Exam cerLified me as a Apple Certified Support Professional 105

With these certifications r intend to ask the College to apply to become a Self-Servicing Account This would save the College money and time The websitc describes the Self-Servicing Account as follows

Apples Self-Servicing Account (SSA) program is designed for institutions and businesses that want the convenience of repairing their own products Program participants (Self-Servicers) must have an installed base of at least 50 Apple computers arc authorized to repair only the products they own or lease and may not perfonn repair work for third parties

Qualified institutions (education government and non-profit organizations) and businesse~ that fulfill the minimum requirements of the program can use Apples online systems to quickly and easily accomplish the following

Ilt Obtain genuine Apple Do-It-Yourself (DIY) parts which are customer installable and typically include replacement keyboards mice povcr cables memory and modem cables

Ilt Directly initiate Mail-In facilitation service for sdect products Ordcr parts for Non-covered Repairs stock on hand or fulfillment

Covered Repairs includt lh~ Ttpair or products covered by an Apple Hardware Warranty AppleCare Protection Plan or other AppleCnre Extended Service Agreement

Mail-1n facilitation service is the repair or r~plalerntnt of select Apple products at an AppleCare Repair Center

As per tbe requirements 1 will be presenting what T learned at these classes at our next scheduled departmental meeting whioh is at this time scheduled fOT the third week of November

Professional Development

With the funding that was generously provided by the Faculty Association I fir~t purchased one year of Apple Care Technician Training which provides all the infonnation you need to prepare for the Apple Service Certification exaIIlS for desktop and portable sysLems This easy-to-use self-paced program includes training materials diagnostic tools and extensive infonnation from Apples own tt~hnjeallibrary Most important the Macintosh service training curriculum was developed by the people who know Apple systcms best

Next I went to NYC for three days to attend the Leopard 101 Class Mac OS X Support Essentials is a three-day hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X This course is designed to give you a tour of the breadth of functioTlality of Mac OS X and the best methods for effectively supporting users of Mae OS X systems The course is a combination of lectures Ilnd hands-on cast study exercises that provide practicai real-world experience

Soon after the course I took the following tests

1 Apple Macintosh Service Exam (9LO-007) -lests practical knowledge of effectively and safely troubleshooting and repairing Apple Macintosh systems including displays

2 Mac OS X vlO5 Trouhleshooting Exam (9LO-061) ~ Te~tlt practical knowledge of Mac OS X emphasizing troubleshooting of Mac OS X version 105 and applies knowledge of Mac OS X 105 toward identifying common Mac OS X issues

3 Mac as x Support Essentials 105 Exam (910--402)

Passing the Apple Macintosh Servilte Exam Rnd tbe Mac OS X 105 Troubleshooting Exam certified me as an Apple Certiticd Macintosh Technician while tJ1e Mac OS X Support Essentials 105 Exam cerLified me as a Apple Certified Support Professional 105

With these certifications r intend to ask the College to apply to become a Self-Servicing Account This would save the College money and time The websitc describes the Self-Servicing Account as follows

Apples Self-Servicing Account (SSA) program is designed for institutions and businesses that want the convenience of repairing their own products Program participants (Self-Servicers) must have an installed base of at least 50 Apple computers arc authorized to repair only the products they own or lease and may not perfonn repair work for third parties

Qualified institutions (education government and non-profit organizations) and businesse~ that fulfill the minimum requirements of the program can use Apples online systems to quickly and easily accomplish the following

Ilt Obtain genuine Apple Do-It-Yourself (DIY) parts which are customer installable and typically include replacement keyboards mice povcr cables memory and modem cables

Ilt Directly initiate Mail-In facilitation service for sdect products Ordcr parts for Non-covered Repairs stock on hand or fulfillment

Covered Repairs includt lh~ Ttpair or products covered by an Apple Hardware Warranty AppleCare Protection Plan or other AppleCnre Extended Service Agreement

Mail-1n facilitation service is the repair or r~plalerntnt of select Apple products at an AppleCare Repair Center

As per tbe requirements 1 will be presenting what T learned at these classes at our next scheduled departmental meeting whioh is at this time scheduled fOT the third week of November

Covered Repairs includt lh~ Ttpair or products covered by an Apple Hardware Warranty AppleCare Protection Plan or other AppleCnre Extended Service Agreement

Mail-1n facilitation service is the repair or r~plalerntnt of select Apple products at an AppleCare Repair Center

As per tbe requirements 1 will be presenting what T learned at these classes at our next scheduled departmental meeting whioh is at this time scheduled fOT the third week of November