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    March 2010 Recruitment

    Process

    Outsourcing(RPO)

    Recruitment

    Services

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    1. Executive summary 2

    2. Service line - Overview 3

    3. Our methodology 5

    4. Meet the team 7

    5. Contacts 8

    Contents

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    Executive Selection Recruitment Process Outsourcing

    Introduction

    Competing for the most experience and qualified candidates in todays employment marketplace poses significant challenges. When

    business requirements call for multiple hires within a tight timeframe, these challenges cause increased costs and hinder your ability tomeet business objectives.

    A Proven Solution

    Deloitte Project-Based Recruitment Solutions offer an outsourced approach to optimise your talent acquisition, to manage multiple hires

    within a specific timeframe. Our consultants use our proven methodology to deliver seamless, workflow-driven talent acquisition

    strategies that can help you secure the right talent, quickly and effectively. Before engagement, our consultants will work with you to fully

    understand your requirements, understand the business culture and develop a customised strategy for identifying, attracting and retaining

    talent.

    Once the project is under way, our team follows a tightly integrated process and timeline to deliver multiple hires without sacrificing quality

    or efficiency. Our proven processes for candidate care, screening and evaluation ensure that you reach the right people to meet theneeds of your business.

    RPO Summary

    Deloitte Recruitment Process Outsourcing (RPOs) act as a companys internal recruitment function for a portion, or all of the

    requirement. Deloitte manage the entire recruiting/hiring process from job profiling through the on-boarding of new employees. A properly

    managed RPO will improve a companys route to market (contingency, high volume & search) companys time to hire, increase the

    quality of the candidate pool, provide verifiable metrics, reduce cost and improve compliance.

    This offering is designed for organisations with significant and consistent hiring needs. Deloitte parachute in an individual (or team) onsite

    With experience gained, they have the ability and experience to completely integrate into your organisation, understand your company

    culture, and develop lasting relationships with both hiring managers and candidates, in line with the agreed project plan and time lines.

    This is most appropriate for a business going through start-up, relocation or period of expansion.

    1. Executive summary

    2

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    Executive Selection Recruitment Process Outsourcing

    Recruitment Optimisation

    Deloitte In-House Recruitment Optimisation model is designed to address the pressure that HR departments are under to reduce their

    cost-per-hire when embarking upon volume recruitment drives.

    Our service empowers customers to significantly increase their direct candidate pipeline. Customers can take advantage of our

    expertise to improve candidate response, decrease time-to-hire and manage specific hiring projects from internal resources.

    Our Service Includes:

    Online and offline advertising, along with professional networking;

    Preparation of profile specifications and advert writing;

    Develop and manage relationships with management, in relation to culture, requirement, and structural mapping;

    CV administration and screening of candidate applications;

    Candidate initial screening;

    Internal networking and submitting to HR/or Line Managers;

    In-country sourcing. Aimed at senior professionals;

    Development of clear staffing metrics unravelling the steps to success, leading to improved hiring practices.

    Benefits to the Employer

    Ability to hit the ground running;

    Access to global Deloitte network;

    Eliminates the need to advertise directly;

    Reduces advertising cost through global Deloitte agreements; (Monster, Linked In, SAON Group)

    Increased advertising attracts increased candidate response;

    Increases quality-of-hire by allowing HR focus on relevant candidates;

    Substantially reduces time-to-hire and cost-per-hire.

    2. Service lineOverview (1)

    3

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    Recruitment Process Outsourcing

    Your staff are a vital component of your businesses success. Unfortunately, too many businesses get caught up in the processes.

    Searching for suitable talent, sifting through CVs, responding to candidates, arranging interviews and checking references are all verynecessary but time-consuming and costly exercises.

    Deloitte Recruitment process Outsourcing (RPO) solutions reduce employers recruitment costs with a flexible pay-for-performance

    model that deploys recruitment Euros more efficiently when undertaking volume recruitment projects. Deloitte RPO service provides

    customers with a dedicated on-site or off -site professional.

    2. Service lineOverview (2)

    4

    Create a centralised and dedicated recruitment process for the business;

    Define a leading sourcing strategy including Marketing and networking;

    Flexibility when embarking on hiring projects;

    Reduce risk when managing volume and executive staffing initiatives;

    Remove administrative duties, including negotiation and contract formulation;

    Focus on HR business issues and strategic activities.

    Reduced cost-per-hire and time-to-hire;

    Enhance direct recruitment marketing; particular emphasis on web initiatives;

    Increased quality-of-hire;

    Acquire the best talent in competitive marketplace;

    Reduced attrition and improved retention rates;

    Flexible recruitment costs allow you to manage budget effectively.

    This approach allows customers

    Benefits to the Customer

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    A Strategic Approach for RPO Effectiveness and Business Impact

    Whether you are addressing select recruitment needs or require a complete enterprise RPO solution, a strategic recruitment

    capability is essential in an RPO partner. Deloitte provides the strategic approach you need to achieve business impact,

    applying a best-practice engagement methodology that spans key areas of activity, including:

    3. Our methodology (1)

    5

    Analysis

    Strategy

    Deployment

    Execution

    Performance

    Management

    Determine Workforce Planning Strategy;

    Assess Employment Brand;

    Identify Gaps and Inefficiencies .

    Develop Recruitment Programs;

    Set Project Timelines and Objectives;

    Establish Project Team;

    Establish Service Level Agreement and Key Performance Indicators.

    Initiate Change Management and Communication;

    Project Launch.

    Manage Full-Lifecycle Recruitment;

    Manage Sourcing and Recruitment Programs.

    Conduct Program Reviews;

    Identify Optimisation Opportunities;

    Conduct Surveys and Communicate Results.

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    Executive Selection Recruitment Process Outsourcing

    Deloitte Provides Full-Spectrum RPO Expertise and Resources

    Under the backlog of administration, businesses often miss their best hiring opportunities too occupied to see the employees from the

    endless applicants.

    3. Our methodology (2)

    6

    Strategy &

    Planning

    Competency-Based

    Tools & Resources

    Technology

    Service and

    Delivery

    Workforce Planning;

    Employment Brand Development;

    Reporting Strategy, Planning and Execution;

    Process Assessment and Optimisation.

    Job Profiling;

    Competency Modeling;

    Interview Tools;Candidate Assessment.

    Employment Background Screening;

    E-Reference Checking;

    Best-In-Class Applicant Tracking;

    Applicant Tracking System Administration, Training and Reporting;

    Compliance.

    Recruiting Program Design/Management;

    Full-Lifecycle recruitment/Management;

    Project Management With Continuous Improvement.

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    Executive Selection Recruitment Process Outsourcing

    4. Meet the team

    Mark ODonnell, Director

    BA, CIPD, Post Grad Training & Developm ent, Certi f icate in Workplace Psych ology

    Mark is a Director within Consulting and leads our Executive Selection Division. He iscurrently Chairman of Executive Search Consultants Association (ESCA). He has been

    involved in managing recruitment and selection assignments for a wide range of clients

    across all industry sectors. These assignments have included managing a number of high

    profile search assignments in the semi state sector and participation on final interview

    panels. Mark is a qualif ied Emotional Intel ligence Bar On administrator and is also a

    certified Lominger practitioner.

    Graeme Romer, Senior Consultant

    BA ,BS c B u si nes s St ud ies & D ip lom a i n HR

    Graeme leads our Research Division. He has been involved in managing recruitment andselection assignments for a wide

    range of clients across all industry sectors. Graeme and his team have researched and

    worked on many roles in the Public and Private Sectors. His assignments have also

    involved advising clients in relation to conducting structured interviews and ensuring

    compliance with employment equality legislation.

    Ciara Bolger, Consultant

    Mas ters Organ isa ti onal Psycho l ogy , BA (Hons ) Psycho logy , Cer t if i ca te i n P r inc i p les

    of Management

    Ciara is a consultant in Deloittes Human Capital Division of Deloittes Management

    Consulting practice. Since joining Deloitte Ciara has worked on a number of Talent

    Management and Leadership Development initiatives which involved training and

    facilitation. She also holds the Level A and Level B Certificates in Psychometric Testing

    and is qualified in the use of a range of psychometric and personality assessment

    instruments including the Myer Briggs Type Indicator, 16PF and Occupational Personality

    Questionnaire.

    7

    Deloitte have

    completed a number of

    complicated and

    sensitive RPO

    assignments for us atcritical times in our

    growth

    Roger OConnor Head of Finance &

    Administration; ERC Ltd

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    Executive Selection Recruitment Process Outsourcing

    4. Meet the team

    Robert Freese - Manager

    BA in German Studies, MBA from Trinity College Dublin

    Robert is a Manager in our Human Capital Advisory Division with specific responsibility for

    our Talent Management and Leadership Development service lines. Prior to joining

    Deloitte, Robert worked with Ulster Bank as a Leadership Development Consultant, where

    he had responsibility for the First Line Management Development Programme. Robert

    also works for Enterprise Ireland on their Leadership 4 Growth initiatives.

    Robert has a wealth of experience in the design and delivery of innovative Leadership

    Development programmes for the private, public, and non-profit sectors across Ireland and

    the UK. He has over six years of experience in Financial Services, working with leaders at

    all levels of client organisations.

    Nikki Hegarty, Senior Consultant

    BBS, Advanced Diploma (Executive Coaching).

    Nikki specialises in Talent Management and Behaviour Led Change. Nikki worked with

    Deloitte in the UK before moving to the Dublin office. She has worked across a range of

    industries including the Telecoms, Media, Financial Services and Professional Services

    sectors. Nikki has experience in change management, M&A integration, design and

    delivery of training and coaching programmes and strategic communications. She is a

    qualified executive coach and accredited to deliver Hogan Psychometric testing.

    8

    Deloitte work

    proactively to get a full

    understanding of the

    requirements of the

    business, both from acommercial and cultural

    perspective

    Louise Phelan Head of EMEA

    Operations, Paypal

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    Executive Selection Recruitment Process Outsourcing

    Contacts

    9

    Mark ODonnell

    Tel: +353 (0)1 417 2580

    Email: [email protected]

    Fax: +353 (0)1 476 2580Location: Deloitte & Touche House, Earlsfort Terrace,

    Dublin 2

    Mark is a Director within Consulting and leads our Executive

    Selection Division. He is currently Chairman of Executive Search

    Consultants Association (ESCA). He has been involved in

    managing recruitment and selection assignments for a wide range

    of clients across all industry sectors. These assignments have

    included managing a number of high profile search assignments in

    the semi state sector and participation on final interview panels.

    QualificationsBA, CIPD, Post Grad Training & Development, Certificate in

    Workplace Psychology. Mark is a qualified Emotional Intelligence

    Bar On administrator and is also a certified Lominger practitioner.

    Our service empowers customers

    to significantly increase their

    direct candidate pipeline.

    Mark ODonnell Head of Deloitte Human

    Capital Consulting Practise

    mailto:[email protected]:[email protected]
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    About Deloitte

    Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, its member firms, and their respective subsidiariesand affiliates. Deloitte Touche Tohmatsu is an organisation of member firms around the world devoted to excellence in

    providing professional services and advice, focused on client service through a global strategy executed locally in nearly 150

    countries. With access to the deep intellectual capital of approximately 135,000 people worldwide, Deloitte delivers services in

    four professional areasaudit, tax, consulting and financial advisory servicesand serves more than one-half of the worlds

    largest companies, as well as large national enterprises, public institutions, locally important clients, and successful, fast-

    growing global growth companies. Services are not provided by the Deloitte Touche Tohmatsu Verein, and, for regulatory and

    other reasons, certain member firms do not provide services in all four professional areas.

    As a Swiss Verein (association), neither Deloitte Touche Tohmatsu nor any of its member firms has any liabili ty for each others

    acts or omissions. Each of the member firms is a separate and independent legal entity operating under the names Deloitte,

    Deloitte & Touche, Deloitte Touche Tohmatsu, or other related names.

    These materials and the information contained herein are provided by Deloitte & Touche and are intended to provide general

    information on a particular subject or subjects and are not an exhaustive treatment of such subject(s). Accordingly, the

    information in these materials is not intended to constitute accounting, tax, legal, investment, consulting or other professional

    advice or services. The information is not intended to be relied upon as the sole basis for any decision which may affect you or

    your business. Before making any decision or taking any action that might affect your personal finances or business, you

    should consult a qualified professional adviser. These materials and the information contained therein are provided as is, and

    Deloitte & Touche makes no express or implied representations or warranties regarding these materials or the information

    contained therein. Without limiting the foregoing, Deloitte & Touche does not warrant that the materials or information

    contained therein will be error-free or will meet any particular criteria of performance or quality. Deloitte & Touche expressly

    disclaims all implied warranties, including, without limitation, warranties of merchantability, title, fitness for a particular purpose,

    non-infringement, compatibility, security and accuracy. Your use of these materials and information contained therein is at your

    own risk, and you assume full responsibility and risk of loss resulting from the use thereof. Deloitte & Touche will not be liable

    for any special, indirect, incidental, consequential or punitive damages or any other damages whatsoever, whether in an actio n

    of contract, statute, tort (including, without limitation, negligence) or otherwise, relating to the use of these materials or the

    information contained therein.

    If any of the foregoing is not fully enforceable for any reason, the remainder shall nonetheless continue to apply.

    2010 Deloitte. Member of Deloitte Touche Tohmatsu