identifying your site's red-headed step children with google analytics' multi-channel...

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Multi-Channel Awesome By Annie Cushing

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If you are using last-click attribution alone for your analytics reporting in 2014, you are missing the boat. This presentation details why it's important to see which channels are contributing to your site's final conversions or sales. It also details the giant cluster Google has created for itself when it decided how conversions from direct visits were going to be calculated.

TRANSCRIPT

Page 1: Identifying Your Site's Red-Headed Step Children with Google Analytics' Multi-Channel Funnels

Multi-Channel Awesome

By Annie Cushing

Page 2: Identifying Your Site's Red-Headed Step Children with Google Analytics' Multi-Channel Funnels

@AnnieCushing annielytics.com@AnnieCushing annielytics.com

USING MULTI-CHANNEL FUNNELS TO IDENTIFY YOUR SITE’S RED-HEADED STEP CHILDREN

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@AnnieCushing annielytics.com

TOOLS DOC: BIT.LY/TONS-OF-TOOLS

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@AnnieCushing annielytics.com

TOOLS DOC: BIT.LY/AUDIT-CHECKLIST

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@AnnieCushing annielytics.com

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@AnnieCushing annielytics.com

TIP: LOWERCASE BITLY URLS

Page 7: Identifying Your Site's Red-Headed Step Children with Google Analytics' Multi-Channel Funnels

@AnnieCushing annielytics.com@AnnieCushing annielytics.com

WHICH MARKETING CHANNELS ARE YOUR UNSUNG HEROES?

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@AnnieCushing annielytics.com@AnnieCushing annielytics.com

LET’S TALK LAST-CLICK ATTRIBUTION

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@AnnieCushing annielytics.com

SOCIAL

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SOCIAL ORGANIC

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SOCIAL ORGANIC EMAIL

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@AnnieCushing annielytics.com

SOCIAL ORGANIC EMAIL CPC

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@AnnieCushing annielytics.com

SOCIAL ORGANIC EMAIL CPC

$100 credit

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@AnnieCushing annielytics.com@AnnieCushing annielytics.com

LET’S TALK MULTI-CLICK ATTRIBUTION

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@AnnieCushing annielytics.com

SOCIAL ORGANIC EMAIL CPC

$25 credit$25 credit$25 credit$25 credit

Page 16: Identifying Your Site's Red-Headed Step Children with Google Analytics' Multi-Channel Funnels

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LAST-CLICK ATTRIBUTION TRAVESTY

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MULTI-CHANNEL FUNNELS APPROACH

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ASSISTED CONVERSIONS REPORT

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COUPLE RECOMMENDED CHANGES

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@AnnieCushing annielytics.com

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@AnnieCushing annielytics.com

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577%

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IMPACT OF ASSISTED CONVERSIONS

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@AnnieCushing annielytics.com

FIX: BIT.LY/GA-CAMPAIGN-TAGGING

Skip to the “Fixing

Your Default

Channel Grouping”

section of the guide

Page 25: Identifying Your Site's Red-Headed Step Children with Google Analytics' Multi-Channel Funnels

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GINORMOUS CAVEAT

MCF CHANNELS≠

STANDARD CHANNELS

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GOOGLE’S GOOD OL’ BOY SYSTEM

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DIRECT DONATED ITS CONVERSIONS

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FURTHER FALLOUT FROM THIS SHIFT

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TIME TO PURCHASE TIME LAG

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FURTHER FALLOUT FROM THIS SHIFT

TIME TO PURCHASE TIME LAG

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FURTHER FALLOUT FROM THIS SHIFT

TIME TO PURCHASE TIME LAG

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@AnnieCushing annielytics.com

LOOKBACK WINDOW COMPLICATES MORE

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@AnnieCushing annielytics.com

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@AnnieCushing annielytics.com

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Because standard GA ignores

DIRECT

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@AnnieCushing annielytics.com

cpc

referral organic

direct

Difference in Core & MCF

Time to Purchase: 8 days

Time Lag: 19 days

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@AnnieCushing annielytics.com

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MY ADVICE?

• If you have the choice between standard ecommerce reports and MCF, go with standard.

• If you use both standard reports and MCF reports, differentiate between them.

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MY ADVICE?

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LEARN MORE

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SLIDESHARE: BIT.LY/AI-CUSHING

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@AnnieCushing annielytics.com

E: [email protected]

T: @ANNIECUSHING

L: LINKEDIN.COM/IN/ANNIECUSHING

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