INSIDE

IDAHO PORTAL REPORT 2012-2013

Employee Profile ............... 2

New Tools for Mobile Devices .................. 3

NIC – The Force Behind Access Idaho .......... 4

| continued on page 4 |

Scheduled Paymentsver the last 14 years Access Idaho has successfully processed more than $1 billion

for Idaho’s city, county, and state agencies. Now we offer one more way to ease citizens’ worries about paying taxes, utilities, and other bills on time, and to allow government entities to spend less time on manual billing and invoicing.

Our Scheduled and Recurring Payment management service securely collects payments from citizens’ credit cards or bank accounts via ACH (direct debit). Citizens simply create a user account and select a payment method (check or credit card) and which participating government entity to schedule a payment with. The frequency of payments includes weekly, biweekly, later in the month, semiannually, or annually. Simply schedule and be done with it.

If a participating government entity needs to collect on larger debts or payments in arrears,

The Portal’s success story started with three key partners in 1999. The Secretary of State (SOS), Idaho Transportation Department (ITD), and Tax Commission provided the foundation for the Portal. The SOS with its business filings such

as UCC liens and business entity searches, the ITD with its permits, and Tax with its filings helped launch our operations that have gone on to serve cities, counties, and state agencies.

Even today the SOS continues to launch online services such as trademark filings that reduce paper flow, cut costs, accelerate turnaround time, and allow them to redeploy resources to other priorities. In 2012, the SOS conducted 34,122 citizen transac-tions, collecting more than $726,000 for its operations. Its online programs allow the SOS to continue to provide new services to constituents without putting additional strain on the general fund or agency budget.

ITD continues to lead in the number of transactions for all state online services. In 2013 ITD conducted more than 8.5 million online transactions, collecting more than $26.4 million

Agency Highlights

O

| continued on page 2 |

2 | IDAHO PORTAL REPORT 2012-2013

Agency Highlights

he staff of 12 at Access Idaho is dedicated solely to providing you with the best eGovernment

services and support possible. Not only are we vested in improving government in the Gem State, we’re committed to bettering our local communities.

Case in point: Marlene Mussler-Wright, our creative content director. By day,

Marlene manages the state’s home page, builds state agency websites, and conducts application user testing. In her spare time,

however, she does her fair share of volun-teering in the following ways for a variety of public and private organizations:• Every other Friday morning during the school year, Marlene shares her art talents and knowledge at the same Boise elementary school her two

children attend. In addition to planning and coordinating the curriculum for two fifth-grade classes, she personally instructs the students on different artistic techniques, from pencil drawing to sculpture. The year culminates in an activity in which every student works on an art piece that is auctioned off at the school’s spring fundraiser.• Marlene attended the 2012 Summit to End Prostate Cancer, the premier legislative conference focused on issues facing prostate cancer patients, survivors, and their families. She attended a congressional reception; discussed topics with key legislators, legislative staff, and other government decision-makers; and networked with prostate cancer advocates from around the country. As an Idaho lobbyist, she was able to visit one-on one with each of Idaho’s four federal lawmakers to highlight upcoming cancer-related legislation.

• Marlene paints faces every year during one of the major city street fairs as a fundraiser for Giraffe Laugh, a child care and early learning center with two locations in Boise. The funds are used to help provide scholarships, meals, and additional assistance to under- privileged children and families. She also participated in Giraffe Laugh’s 2012 spring cleanup, which involved (among other tasks) painting, repainting, washing windows, and fixing broken items.• As a deacon in her church, Marlene helps coordinate outreach for shut-ins. She arranges rides to/from church services, meal deliveries, and special deliveries for holidays/special occasions. She also assists with organizing receptions after funerals.• Marlene joined four other Access Idaho co-workers as a relay member in the American Cancer Society’s annual local Relay for Life, a 24-hour fundraising event to raise cancer awareness. For three hours, she walked and took photos to document the occasion.

T

Marlene Mussler-Wright

Employee Profile

Marlene Mussler-Wright

for the state of Idaho. Their operations ranged from trucking permits to driver’s license reinstatements to online aircraft registrations. Working with Access Idaho, ITD made the complex process of motor carrier permitting easier by offering user-friendly online transactions that combine the require-ments of multiple agencies into a single website. This partnership created a national award-winning portal known as www.Trucking.Idaho.gov.

Finally, the largest online payment processor in the state is the Tax Commission. Tax processes more than 51,411 transitions annually, collecting $66.7 million for Idaho’s general fund. Every month thousands

of sales and use filings are made through the Access Idaho portal. National payroll companies like ADP use Access Idaho to upload tens of thousands of wage records to the Tax Commission online.

Our partnership with these core entities creates a reliable and sustainable eGovernment operation. An eGovernment platform is not a “build it once and walk away” proposition that will scale down once the infrastructure is funded and operational. The portal’s purpose is to serve citizens and busi-nesses on a long-term basis. Accomplishing this requires great partners like the SOS, ITD, and Tax to create reliable, diverse, ongoing, and flexible online citizen services over the long term. n

| continued from page 1 |

IDAHO PORTAL REPORT 2012-2013 | 3

ince 1999, Access Idaho’s primary role has been managing the state’s

website and working with state agencies. However, we have developed important partnerships with local governments throughout Idaho as well. In fact, more than 110 departments in 43 of 44 of Idaho’s counties and more than 30 city divisions use our PayPort service, which allows them to take credit and debit card payments online and over the counter for virtually any type of transaction. Below is a listing of county and city department types that use our eGovernment services to be more efficient and effective without the burden of added fiscal impact.

County Departments• Adult Misdemeanor Probation• Assessors• Clerks• Fairgrounds• Growth & Development• Indigent Services• Misdemeanor Probation• Parks & Recreation• Planning & Building• Sheriff’s Office (Concealed Weapons & Driver’s License)• Solid Waste• Treasurers• Weed Control

City Departments• Building Services• Mayor• Planning• Police• Utility Billing• Water

T his past year, Access Idaho launched into the mobile world with On-The-Go (OTG). This application allows a government entity to process a debit or credit card transaction securely from any Android-

based phone or tablet. Its features boast encrypting card data from the moment the card is entered or swiped, and an optional bluetooth swipe card reader that is PCI-compliant and works when out of cell or Wi-Fi connection. The service also emails a detailed receipt of the transaction to the citizen, as well as detailed and exportable transaction reporting that you can access from a phone, tablet, or PC.

OTG has huge potential for changing how govern-ment will interact with its citizens. Think about contractors purchasing a building permit on a job site, roadside payments for traffic violations, or collecting past-due utility payments at the customer’s home, all from a phone. Citizens are rapidly adopting and accepting mobile technology such as smartphones and tablets. Most people today do not leave home without some kind of mobile device, and they are used to seeing mobile payment devices at shops all over town.

The statistics back up what they are seeing. The five top locations that people in the U.S. use their mobile phones are in the home (97 percent), on the go (such as their car – 83 percent), in a store while shopping (78 percent), at work or at a restaurant (71 percent). Finally, more than two-thirds of all emails are sent or read using a mobile device. By the end of 2013, mobile phones will overtake PCs as the most common way to access the Internet.

Access Idaho is leading these trends with the development of a Mobile Agenda Application. This application allows our partners to place a conference agenda online for attendees to access anywhere, anytime. The application works with iPhone and Android and is also Web-based. Our deployments include county and city associa-tions, the Department of Education, Health and Welfare, and our own NIC Marketing Conference in April. Idaho has worked closely with West Virginia, the creator of the app, to make sure our partners are happy and conference attendees are able to track session changes, read speaker bios, and get up-to-date conference information from their mobile device.

Access Idaho has also made it a priority to have the state home page, Idaho.gov, with a “responsive design” that will accommodate all sizes of mobile devices. By doing this, users are able to access the state home page by desktop, laptop, smartphone, or tablet using the latest enhanced mobile technology.

Access Idaho’s mobile accomplishments are just one example of our expertise in providing electronic government services for all types of devices. Access Idaho is focused on ensuring that our partners have access to the latest technologies for meeting the citizens’ demands to access government in the palm of their hand, wherever they may roam.

New Tools for Mobile DevicesCity, County and State EngagementsS

© 2013 Trozzolo.com

999 Main Street, Suite 910Boise, ID 83702

1-877-443-3468(208) 332-0102Idaho.gov

t NIC, we help our government partners deliver valuable information and

services to businesses and citizens 24 hours a day, seven days a week. Today, 30 states enjoy the efficiencies NIC brings to inter-acting with government.

Mobile-First StrategyAs the eGovernment industry leader, NIC

is at the technology forefront for providing electronic government services for all types of devices. Today, NIC has developed more official government mobile applications than any company in the world. Serving as the research and development department for our partners, our innovation brings government access to the latest technologies for providing electronic services. We employ a ‘mobile first’ strategy, and believe that today’s evolving technology requires that all online services be developed with a mobile consideration.

In addition to native mobile apps, we also lead in mobile Web expertise, using ‘responsive design’ technology to provide convenience to citi-zens and efficiency to our government partners.

Secure Transactions The number of eGovernment services we

provide grows every day. In our 21-year history, we have developed more than 7,500 customized eGovernment solutions that enable citizens and businesses to interact with government securely and efficiently. In 2012, more than 200 million online transactions were completed using eGovernment services developed by NIC, and the company securely processed more than $22.5 billion on behalf of its government partners. What’s key is all the transactions were completed securely.

A cybersecurity breach could cost states a lot more than credibility. Cybersecurity has become of critical importance, with 82 percent of state officials stating that cybersecurity is the most important chal-lenge they face.

NIC’s standards-based eGovernment security program uses a multilayered approach to ensure that sensitive informa-tion is protected. The investment to keep security measures current and valuable data safe is relatively small when compared to the

potential costs of a major breach. Consumer confidence can plummet, reputations can be damaged beyond repair, legal action can drain resources, and the negative effects can ripple far and wide.

NIC’s corporate and portal security teams continuously monitor online applications and systems to detect vulnerabilities and adhere to the highest levels of payment card industry (PCI) compliance. Yet, even with most of the risk outsourced, partners still need to be aware that 100 percent of the risk cannot be outsourced. NIC’s Corporate Security Team, led by NIC’s Chief Security Officer, Jayne Friedland Holland, helps educate partners on the many layers and complexities involved with PCI compliance and security issues. With states currently targeted by literally millions of security threats every week, heightened vigilance is of immediate and critical importance.

NIC’s mobile technology innovation, combined with our strong cybersecurity expertise, makes NIC a truly unique and valuable partner. n

A

NIC – The Force Behind Access Idaho Mobile Innovation Meets Cybersecurity Expertise

a government customer service representative can set up and securely manage multiple payment plans for citizens, allowing them to make up back payments they couldn’t otherwise afford.

Think of it as online banking with Idaho’s local and state governments available to citizens or businesses, all supported locally by the folks at Access Idaho who you have come to know and depend on since 1999. n

Scheduled Payments| continued from page 1 |