Add to your “STEP UP to Safety Manager’s Workbook”!This is the fifth and final part of your STEP UP to Safety Manager’s Workbook. Be sure to download the first four sections of this workbook (containing pages 1-75), at:

www.icwgroup.com/step-up

STEP 5 – PLAN to STEP UP Your Safety ProgramsContentsImportance of Safety Programs...................................................................................................77

P = Prepare.................................................................................................................................. 78

L = Learn...................................................................................................................................... 81

A = Action.....................................................................................................................................85

N = Note.......................................................................................................................................87

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Importance of Safety ProgramsIt is ultimately important to have well-designed safety programs that detail specific behaviors for your workers to follow. An effective program outlines their tasks while communicating safe procedures to complete them. Not only will this type of program keep your workers safe, it will encourage mutual trust, loyalty and work quality.

Ultimately, detailed safety programs are what help to bring your Safety Vision Roadmap to life!

Resource links:

https://www.worksafemt.com/safety/safety-important/the-importance-of-safety/ https://www.totallandscapecare.com/landscaping-business/feature-article/health-and-

safety-program/ https://usbioclean.com/importance-safety-programs-workplace/ https://www.ehsinsight.com/blog/the-importance-of-workplace-health-and-safety

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4 Steps to P.L.A.N. your programsSimple steps to help STEP UP safety at your company!P.L.A.N. is a relevant and easy to follow method with an emphasis on education and alignment to safety.

The 4 steps are:

Prepare – Strategize your approach

Learn – Educate everyone

Act – Execute on your plan

Note – Review results, opportunities and successes!

P = Prepare

To begin, think about what you want to achieve and strategize your approach to include safely!

State your Goal: What is the final result you wish to achieve? How will it align to your safety vision?

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Map out your details: Who will do what and when? How will it be achieved? Define safety importance and decide performance measurements, which includes safety goals.

Assess the risks: What could cause harm? How will risk be managed? What are the priorities and biggest risks? Outline the types of controls needed.

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Prepare for the Unplanned: What if someone is injured? Anticipate emergencies and other impacts. Remember to plan for annual changes and legal requirements that may apply.

Plan helpful reminders: Think about constant reinforcements and reminders. What would encourage your culture of safety? Signage, posters, tailgate meetings, morning stand-ups, safety meeting, other?

Resources:

https://www.dir.ca.gov/dosh/cal_vpp/best_practices_symposiums/goals.pdf https://blog.creativesafetysupply.com/5-measurable-safety-goals/ https://www.ehsinsight.com/blog/risk-assessment-steps-for-your-environmental-health-

safety-department https://www.arbill.com/arbill-safety-blog/bid/182469/top-10-workplace-safety-tips-

every-employee-should-know

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L = Learn

Educate everyone in the safe approach. Don’t downplay what workers have to learn and their effort – it’s very difficult to change behavior and habits. Remember to “Do MORE!” (see Module 2: Do “MORE” to STEP UP Your Safety Program).

M = Motivate

O = Observe

R = Reinforce

E = Engage!

Train and InstructCommunicate clearly on what is needed and allow open discussion. Provide adequate resources, including checklists, signage, observations, fast corrections, competent advice where needed.

Remember to:

Demonstrate the safe behaviors

Have workers practice the safe behaviors

Encourage positive attitudes toward safe behaviors

Describe your plan for your training. What approach will work best with your employees? What might be some helpful team discussions? How will you encourage positive attitudes and safe actions?

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Lesson Planning ExampleThe following is an example of how the lesson plan template can be used.

Training Objective Instructor Action Learner ActionSystem, Tool, machine results Checked

Define what learner will be able to do after this

Describe step-by-steps what is presented or demonstrated

Indicate what the learner is expected to do or complete

Explain the results of action – what does this look like?

Validate via observation

or other

By completion of this lesson, learner will be able to…

Select the correct stabilizer and stabilize a 24-foot ladder so it is firmly stable and can be used safely

1) The stand-off stabilizer tools is shown, need is explained, and results of not using one is clarified

Discuss why a stabilizer is needed and what may happen if not used

When given the scenario, the correct stabilizer is identified

2) The selection method is explained

Discuss the various reasons certain stabilizers are selected

Practice selecting the correct one with given scenarios

The correct stabilizer is selected

3) The mounting of the stabilizer is demonstrated on roof eave, side of building, etc.

Practice mounting the stabilizer on various scenarios, including roof eave and side of building

Stabilizer is correctly mounted

Ladder is safe to use

Learners: Names Signatures Date

John Smith 12/20/18

Jane Doe 12/20/18

Instructor: Kevin Costner 12/20/18

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Lesson Plan TemplatesUsing the previous example as a model, complete the following template to create your lesson plans for your training program.

Training Objective Instructor Action Learner ActionSystem, Tool, machine results Checked

Define what learner will be able to do after this

Describe step-by-steps what is presented or demonstrated

Indicate what the learner is expected to do or complete

Explain the results of action – what does this look like?

Validate via observation

or other

By completion of this lesson, learner will be able to…

Learners: Names Signatures Date

Instructor:

Training Objective Instructor Action Learner ActionSystem, Tool, machine results Checked

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Define what learner will be able to do after this

Describe step-by-steps what is presented or demonstrated

Indicate what the learner is expected to do or complete

Explain the results of action – what does this look like?

Validate via observation

or other

By completion of this lesson, learner will be able to…

Learners: Names Signatures Date

Instructor:

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A = Action

Once you’ve prepared and all workers have learned how to be safe, it’s time to complete the task at hand, safely!

Decide on the preventive and protective measures needed.

Put them in place.

Always provide the right tools and equipment to do the job.

Keep them maintained.

Supervise to make sure that correct approach is followed.

Use checklists!

Motivate / Observe / Reinforce / Engage

Motivate everyone to be a Safety Coach (see the Safety Coach Poster)

Observe and watch for small trends that could become bigger issues.

Reinforce and encourage safe behaviors immediately – groom for more.

Add signage and posters.

Encourage buddy system (You watch out for me, I watch out for you).

Engage employees in safety activities to foster culture!

Remember Rules of Reinforcement 1.Reinforcement must be timely

Catch in the act! Catch them displaying good behavior. Retrain immediately when needed, and coach to persuade the right behavior.

2.Be Consistent Don’t play favorites.

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Don’t change the rules. Document the rules so that they are easy to read and understand – everyone plays

from the same gamebook.

3.Be specific and meaningful Focus on the job done right. Target actual behaviors that truly prevent injury. Be sure the behavior you’re targeting is specifically for safety to attain the best

results.

4.Be Sincere Deliver authenticity, not lip service – and mean it. Model the behavior you wish others to display. Be prepared to “walk the walk” not

just “talk the talk.”

Resources:

Be a Safety Coach: https://www.icwgroup.com/workers-compensation/library/icw-group-risk-management-step-up-to-safety-culture-maturity-self-assessment.xlsx

15 Points to do MORE to Reinforce Safety: https://www.icwgroup.com/workers-compensation/library/icw-group-risk-management-step-up-to-safety-do-more-reinforcement-assessment.pdf

Safety Observation Template: https://www.icwgroup.com/workers-compensation/library/icw-group-risk-management-step-up-to-safety-do-more-observation-template.pdf

7 Tips to Promote Safe Behavior: https://www.icwgroup.com/workers-compensation/library/icw-group-risk-management-safety-culture-7-tips-to-promote-safe-behavior.pdf

Building a Better Safety Culture: https://www.icwgroup.com/workers-compensation/library/icw-group-risk-management-step-up-to-safety-culture-submitted-questions.pdf

https://www.afscme.org/news/publications/workplace-health-and-safety/safe-jobs-now- a-guide-to-health-and-safety-in-the-workplace/chapter-1-organizing-for-a-safe-and-healthy-workplace/taking-action-to-solve-health-and-safety-problems

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N = Note

Note the results of your program! Review what worked and what didn’t. Think about how to improve your program. And, of course, celebrate success!

Note Performance Were all plans implemented correctly? If not, find out why and

note down what will change this in the future.

Note feedback from everyone. Get this immediately while it’s fresh in everyone’s minds. Take detailed notes, as feedback from those who “lived it” is very important. Ask all involved:

o What did they observe?

o Were shortcuts taken?

o Could improvements be made?

Identify your own ideas to Note performance and gain feedbackWe will gain feedback from our employees by:

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Did you Note everyone helping and pitching in?Your observations will be the biggest “tell” on this one. Were workers acting independently or together when it came to ensuring everyone was safe? Are they exhibiting signs of building and fostering a culture of safety?

What if you Note areas to improve?Most likely, you’ll find areas to improve in your PLAN. As mentioned earlier – Prepare for changes! Gather the Notes you collected and formulate your actions to improve! It’s important to focus on both the strengths and the weaknesses of your plan.

Review your incident investigation reports and determine the root cause of each issue (see Module 3: STEP UP Your Accident Investigations). This will provide a quick and detailed understanding of where your safety program can be quickly improved.

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Notes to Improve - TemplateUse this easy to apply template to formulate your PLAN of action to improve the areas of opportunities you uncovered!

Notes to Improve

Noted improvement area:

Solution:

Task DescriptionPerson

ResponsibleStart date

Target date Progress

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Resources:

Safety Maturity Assessment: https://www.icwgroup.com/workers-compensation/library/icw-group-risk-management-step-up-to-safety-culture-maturity-self-assessment.xlsx

Accident Investigation Form: https://www.icwgroup.com/workers-compensation/library/icw-group-risk-management-step-up-to-safety-accident-investigation-form.pdf

Root Cause Investigation Form: https://www.icwgroup.com/workers-compensation/library/icw-group-risk-management-step-up-to-safety-root-cause-investigation-form.pdf

Note success!Use recognition programs to serve as training and engagement reinforcement (see Module 2: Do “MORE” to STEP UP your Safety Program). CELEBRATE successes together!

Encourage safety recognition programs tied to specific behaviors.

Reward those who act safe and help others

Recognize their safety suggestions

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Safety reinforcement resources:

https://www.shponline.co.uk/celebrating-safety-simple-steps-better-employee- engagement/

https://ohsonline.com/Articles/2014/06/01/Building-Workplace-Safety-with-Rewards- and-Recognition.aspx

https://www.ehstoday.com/blog/10-easy-creative-ways-celebrate-national-employee- wellness-month

https://advancedct.com/things-employers-and-employees-can-do-to-promote- workplace-safety/

https://www.gensuite.com/6-ways-promote-culture-safety/ https://www.trinet.com/hr-insights/blog/2014/three-ways-to-promote-continual-safety-

among-employees https://www.arbill.com/arbill-safety-blog/8-workplace-safety-motivation-tips-for-your-

employees Example of celebrating in Social Media:

https://www.facebook.com/nationalgrid/posts/today-we-celebrate-safety-success!/10154657787029249/

Congratulations!

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You’ve completed STEP 5 of the S.T.E.P. UP Certificate Series. If you complete all 5 STEPS by December 31, 2018, please contact RMwebinars@icwgroup.com for your Certificate!

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