ict support technician job description title: ict support … · 2016-09-29 · ict support...

ICT Support technician Job Description Title: ICT SUPPORT (tariff group 5) Reports to: ICT Director Qualifications / Knowledge / Experience: • Strong interpersonal communication and organizational skills, ability to work effectively in a team environment and with an emphasis on customer service • Proven experience providing client level technical support in a demanding workplace • Proven expertise supporting both Windows and Mac operating systems • Proven expertise troubleshooting and managing, supporting devices on both LAN and WLAN networks • Excellent knowledge of Microsoft and Apple operating systems and software • Experience in a school-based instructional technology setting • Preferred formal technical vocational experience or equivalent qualification • Fluency in English Job Goal: • To promote and support use of the ICT and associated resources and services at FIS. • Advocate for and enable the appropriate and integrated use of technology throughout the school. The duties of the position will include but will not be limited to: • Provide timely and professional, client level technical support for our FIS community. • Collaborate as a team member on technology initiatives and projects. • Maintain a commitment to continual self-improvement through regular professional development opportunities. • Respond to Web Help Desk service requests and maintain accurate task log. • Maintain, support and repair technical equipment, including desktops, laptops, printers, SMART Boards, projectors, A/V equipment and peripherals. • Install and deploy new equipment, and perform hardware/software upgrades and installations. • Maintain computer hard drive images and regularly re-image machines. • Maintain accurate inventory database. • Managing positive relationships with our technical support providers and vendors. • Research equipment, software or other solutions and recommend improvements. • Actively participate in online forums and list-serves in support of FIS technical and strategic goals. Does not disclose to any third party, unless in furtherance of the responsibilities inherent in the position, any information acquired in the exercise of the appointee's duties. Agreed and Approved by Betriebsrat 18 June 2013 O:\JOBDES\Non-Teaching Staff\ICT\ICTSupportTechFIS_ BR13.doc

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Page 1: ICT Support technician Job Description Title: ICT SUPPORT … · 2016-09-29 · ICT Support technician Job Description Title: ICT SUPPORT (tariff group 5) Reports to: ICT Director

ICTSupporttechnicianJobDescriptionTitle:ICTSUPPORT(tariffgroup5)Reportsto:ICTDirectorQualifications/Knowledge/Experience:

• Stronginterpersonalcommunicationandorganizationalskills,abilitytoworkeffectivelyinateamenvironmentandwithanemphasisoncustomerservice

• Provenexperienceprovidingclientleveltechnicalsupportinademandingworkplace• ProvenexpertisesupportingbothWindowsandMacoperatingsystems• Provenexpertisetroubleshootingandmanaging,supportingdevicesonbothLANandWLANnetworks• ExcellentknowledgeofMicrosoftandAppleoperatingsystemsandsoftware• Experienceinaschool-basedinstructionaltechnologysetting• Preferredformaltechnicalvocationalexperienceorequivalentqualification• FluencyinEnglish

JobGoal:• TopromoteandsupportuseoftheICTandassociatedresourcesandservicesatFIS.• Advocateforandenabletheappropriateandintegrateduseoftechnologythroughouttheschool.

Thedutiesofthepositionwillincludebutwillnotbelimitedto:

• Providetimelyandprofessional,clientleveltechnicalsupportforourFIScommunity.• Collaborateasateammemberontechnologyinitiativesandprojects.• Maintainacommitmenttocontinualself-improvementthroughregularprofessionaldevelopment

opportunities.• RespondtoWebHelpDeskservicerequestsandmaintainaccuratetasklog.• Maintain,supportandrepairtechnicalequipment,includingdesktops,laptops,printers,SMARTBoards,

projectors,A/Vequipmentandperipherals.• Installanddeploynewequipment,andperformhardware/softwareupgradesandinstallations.• Maintaincomputerharddriveimagesandregularlyre-imagemachines.• Maintainaccurateinventorydatabase.• Managingpositiverelationshipswithourtechnicalsupportprovidersandvendors.• Researchequipment,softwareorothersolutionsandrecommendimprovements.• Activelyparticipateinonlineforumsandlist-servesinsupportofFIStechnicalandstrategicgoals.

Does not disclose to any third party, unless in furtherance of the responsibilities inherent in the position, anyinformationacquiredintheexerciseoftheappointee'sduties.AgreedandApprovedbyBetriebsrat18June2013O:\JOBDES\Non-TeachingStaff\ICT\ICTSupportTechFIS_BR13.doc