ict principles report telenor sweden 08-05-17 · in 2015, telenor and ecpat launched a report...

ICTCoalitionforChildrenOnline

ImplementationoftheICTPrinciples2016 1

ImplementationQuestionnaireApril2017



Introduction

Notes/instructionsoncompletingthistemplate• Pleasecompleteallsectionsandallquestionsasfaraspossible• Whereaquestionorsectionisnotapplicable,pleasemarkasN/A• Whereisoverlap–ornochange–toinformationpreviouslysubmittedincompany

statementofcommitments,pleasesimplyenter“refertoself-statement”• URLsorscreenshots(withlinks)areparticularlyusefulinillustratingindividualpoints• Pleaseaddanyadditionalinformation/datarelevanttothesubmissionattheendofthe

appropriatePrinciple1.Nameofthecompanyonwhosebehalfthissubmissionismade:TelenorSweden

2.Countryorprimarymarketswhereproducts/servicesareoffered(inEU)towhichthissubmissionappliesInwhichEuropeanmarketsdoesyourcompanyoperateSweden

3.Product(s)orservicesincludedwithinthetermsofthissubmissionTelecommunicationsservices4.Natureofactivity



☐ Manufacturersofdesktopandlaptopcomputers,mobilephones,tablets,TVsettopboxesandgamingconsoles x Networkoperatorsandconnectivityproviders☐ Onlinecontentprovider☐Onlineserviceprovider☐ Other(pleasespecify):......................................................................

5.Person(s)completingthereportName:JennyLönnquist..............................................................Position:Extcommunication/CSRManager..............................Email:[email protected]............................................



Principle1–ContentCommitmentsSignatoriesshould:• Indicateclearlywhereaservicetheyoffermayincludecontentconsiderednottobe

appropriateforchildrenanddisplayprominentlyoptionswhichareavailabletocontrolaccesstothecontent.Thiscouldinclude,whereappropriatefortheservice,toolstomanageaccesstocertaincontent,advicetousersorarecognisedsystemofcontentlabelling.

• DisplayprominentlyandinaneasilyaccessiblelocationtheAcceptableUsePolicy,whichshouldbewrittenineasily-understandablelanguage.

• Stateclearlyanyrelevanttermsofserviceorcommunityguidelines(i.e.howusersareexpectedtobehaveandwhatisnotacceptable)withwhichusergeneratedcontentmustcomply.

• Ensurethatreportingoptionsareintherelevantareasoftheservice.• Providenoticeabouttheconsequencesforusersiftheypostcontentwhichviolates

termsofserviceorcommunityguidelines.• Continueworktoprovideinnovativesolutionsabletosupportchildsafetyprotection

toolsandsolutions.1.Doyouprovideamechanismforconsumerstoprovidefeedback,reportanissueorfileacomplaintabouttheappropriatenessofapieceofcontent?x Yes☐ No☐ Notapplicable(pleaseexplain):.............................................................Ifyes,pleaseprovidedetails:CustomersofBredbandsbolaget(Telenorsubsidiary)havethepossibilitytoreportabusethroughourabusemailconnectedtotheSecuritydepartment.Areportmayconcern,forexample,possessionorexposureofchildpornography,threats/harassment/abuseorotheroffensivebehavior.AtTelenor.se,Bredbandsbolaget.seandGlocalnet.sewealsoinformaboutourcooperationwiththeSwedishpoliceandourpartnershipwithECPAT(EndChildProstitution,ChildPornographyandTraffickinginChildrenforSexualPurposes).In2015,TelenorandECPATlaunchedareportbuttononthemobileintheformofapre-installedbookmark,"TelenorSafeReport",whichallowsyoutoautomaticallyandanonymouslyreportsuspiciouschildsextradingtoECPATHotline.TelenorSafeReportispreinstallediniPhoneandAndroidforTelenorcustomers.2.Doyouofferameansforrestricting/blockingaccesstopotentiallyinappropriatecontentforusersofyourserviceorproduct?



x Yes☐ No☐ Notapplicable(pleaseexplain):.............................................................Ifyes,pleaseprovidedetailsofmechanismsinplace:WeblockwebsiteswithchildpornographycontentincooperationwiththeSwedishpolice.Inadditiontotheblockingofwebsiteswithchildsexualabusecontent,TelenorhastakenastandagainstsexualabuseofchildrenbythepartnershipwithECPATSweden.During2011weimplementedECPATsworkingplaceregulationsintoourownrelevantworkplacepolicies.Telenor’s,BredbandsbolagetandGlocalnetswebsites,weinformaboutourstandpointandourpartnershipwithECPAT.Telenoralsooffersspecialmobilesubscriptionsforchildrenwhichcontainservicessuchasblockingofpaymentservicesandachat.Telenor(mobilebroadband),BredbandsbolagetandGlocalnetoffersparentalcontrol(includedinasecuritypackageprovidedbythirdparty),whichgivesparentsthepossibilitytocontrolwhatwebsitestheirchildrencanvisitandabilitytoprotectthemfromoffensivecontent.Thisisanextraservicewhichthecustomercantryforthreemonthswithoutfee.3.Doyouprovideanyinformation,educationalresourcesoradviceforusersinanyofthefollowingareas?(tickasmanyasapply)☐ContentclassificationorlabelingguidelinesxHowtoblockorrestrictaccesstocontentxHowtoreportorflagcontentasinappropriatexSafesearching☐Informationaboutyourcompany’scontentpolicyinrelationtochildren☐ Notapplicable(pleaseexplain):.............................................................Ifyes,pleaseprovidedetailsincludingtheformatofanymaterialprovided(video,text,tips,games,FAQs,etc.):Nätprat-Educationalmaterialswiththepurposeofcreatingawarenessaroundthetopicofcyberbullingwhilebridging theknowledgegapbetweenyoungpeopleand theirparents.Hands on tools such as Nätprat.se a website with tips and tricks, blog with experts andmaterialsfordownload.Cardgamewithquestionsoncyberbullying,digitalquizzesetc.Nätpratsläxan–afreedigitaleducationalmaterialforschool,grades4-9withthepurposeofgivingparentsinsightsintotheirchild'suniquebehaviouronline.Thematerialisproducedtogetherwithstudentsandteachers,anchoredinthecurriculumandadaptedfortwoseparatelessons.Since2011TelenorSwedenhasanECPAT-teamwhichconsistsofemployeesatourdifferentoffices.Theteamworkstoraiseawarenessaboutchildsextradeamongouremployees,aswellasamongcustomers,troughlecturesanddisseminationofinformation.TheteamspreadinformationinternallyandexternallyonhowtoreportsuspicionTelenorisalsoanactivememberofSurfaLugntwww.surfalugnt.sewhichprovidesparentswithknowledgeandadviceonchildren’sinternetusage.TelenorSwedeninformsourcustomersregularlyontheseissuesthroughdifferentchannels:on



ourwebsites,byletter(invoiceattachments),incustomermagazinesandinjointcampaignswithourpartners.

4.Whereisyourcompany’sAcceptableUsePolicy(AUP)located?N/A5.DoestheAUPorseparategiveclearguidelineswithwhichusergeneratedcontentmustcomply(includingdetailsabouthowusersareexpectedtobehaveandwhatisnotacceptable)?☐ Yes☐ NoXNotapplicable(pleaseexplain):TelenorSwedenisnotacontentprovider.Ifyes,pleaseidentifyrelevantpolicy:



6.Doyouprovidenoticeabouttheconsequencesforusersiftheypostcontentwhichviolatestermsofserviceorcommunityguidelines?☐ Yes☐ NoX Notapplicable(pleaseexplain):TelenorSwedenisnotacontentprovider.Ifyes,pleaseidentifyrelevantpolicy:



Principle2–ParentalControlsCommitmentsSignatoriesshould assistparentstolimittheirchildren’sexposuretopotentiallyinappropriatecontentandcontact.

• Manufacturersshouldoptimisehardwaredesigntoprovideproductswhichsimplyandclearlyhelpparentstosetappropriatelevelsofcontrolondevices.

• Networkprovidersshouldprovidenecessarytoolsandsettingsacrosstheirservicestoenableparentstosetappropriatelevelsofcontrol.

• Serviceandcontentprovidersshouldmakeavailablethenecessarytoolsandsettingsacrosstheirservicestoenableparentstosetappropriatelevelsofcontrol

1.Pleaseoutlinetheavailabilityofanyparentalcontroltoolsandsettingsacrossyourproductorservicethatallowsparentstosetappropriatelevelsofcontrol?Includerelevantlinks/screenshotswhereavailable:TelenorSwedenoffers“Förädrakoll”afreeservicethatgivesparentscontrolovertheirchild'smobilephoneusage.Withtheservice,youhavetheoptiontoadjusttheamountofsurf,makesurethephonenumberisnotsearchableonlineorbydirectoryinquiry,lockthemobileforpayandinternationalcallsfromSwedenandputabarriersothatthecostneverexceedsacertainamountofmonthly.TelenoralsooffersasecuritypackagefromF-securewhereparentsareabletoe.g.blockcertaincontent(likegambling,pornandviolence)andspecifywhichsitesareallowedtovisit.Telenoralsohaveadvicetoparentsabouttheirchildren’ssurfingontheirwebsiteNätprat.se.BredbandsbolagetalsoofferthesecuritypackagefromF-secure.http://www.bredbandsbolaget.se/bredband/sakerhetspaket.html.Thesecuritypackageisfreethefirstthreemonths.Theyalsohaveadvicetoparentsabouttheirchildren’ssurfingontheirwebsiteNätprat.se2..Ifapplicable,pleasedescribethefeaturesofferedbytheparentalcontrols?E.g.restrictingwebaccess,customization,monitoring,otherrestrictions…..



Blockingcontenttypes(likegambling,pornandviolence)•Specifywhichsitesareallowedtovisit•Checkwhichsiteshavebeenvisited•Controlatwhattimesyourchildaresurfing•Controlhowlongyourchildcansurf•Createdifferentprofilesforyouasaparentandforyourteenagerand/orchildren

3.Inrelationtoparentalcontrols,whichofthefollowingeducationalandinformationresourcestodoyouoffer?(tickasmanyasapply)☐CompanypolicyinrelationtouseofparentalcontrolsxGuidanceabouthowtouseparentalcontrolsxEducationalorawareness-raisingresourcesabouttheuseofparentalcontrols☐ApromotionalormarketingchannelfortheuptakeofparentalcontrolsxExternallinkstoeducationalmaterial/resourcesabouttheuseofparentalcontrol[Pleaseprovidedetailsincludinglinksorscreenshotsasrelevant]4.Pleaseoutlineanyadditionalsafetytoolsorsolutionsnotdetailedabovethatrelatetoparentalcontrols,includinganyplannedimplementationofnewfeaturesorprocedures?



In2015,TelenorandECPATlaunchedareportbuttononthemobileintheformofapre-installedbookmark,"TelenorSafeReport",whichallowsyoutoautomaticallyandanonymouslyreportsuspiciouschildsextradingtoECPATHotline.TelenorSafeReportispreinstallediniPhoneandAndroidforTelenorcustomers.



Principle3–Dealingwithabuse/misuseRequirementsSignatoriesshould:

• Provideaclearandsimpleprocesswherebyuserscanreportcontentorbehaviourwhichbreachestheservice’stermsandconditions.

• Implementappropriateproceduresforreviewinguserreportsaboutimages,videos,textandothercontentorbehaviour.

• Provideclearinformationtousersonallavailablereportandreviewprocedures.• Placeandreviewregularlylinkstothesereportingoptionsinappropriateareasofthe

service(e.g.whereusersviewuser-generatedcontentorinteractwithotherusers)andprovideguidanceonwhattoreport.

• Placelinkstorelevantchildwelfareorganisationsorspecialistprovidersofadvice(e.g.aboutanorexiaorbullying)andotherconfidentialhelplines/supportservicesinappropriateareas.

• Ensurethatmoderatorswhoreviewuserreportsareproperlytrainedtodetermineorescalatecontentorbehaviourpresentedtothem

1.Pleaseprovidedetailsofcompanypolicyrelatingtoabuseandmisuse(involvingimages,videos,textandothercontentorbehaviour)onyourproductorservice. CustomersofBredbandsbolagethavethepossibilitytoreportabusethroughourabusemailconnectedtotheSecuritydepartment.Areportmayconcern,forexample,possessionorexposureofchildpornography,threats/harassment/abuseorotheroffensivebehavior.AtTelenor.se,Bredbandsbolaget.seandGlocalnet.sewealsoinformaboutourcooperationwiththeSwedishpoliceandourpartnershipwithECPAT(EndChildProstitution,ChildPornographyandTraffickinginChildrenforSexualPurposes).Telenorhasbeenco-operatingsince2005withthechildrightsorganizationECPATinthefightagainstchildsextrafficking.ThecooperationisgovernedbyanagreementinwhichTelenortakesspecialresponsibilityforpreventingchildsextraffickinginitsproductsandservices.TelenorhasalsointegratedECPAT'sworkplacerulesintotheirownpoliciesregardingtravelandcomputeruse.TelenorandBredbandsbolagetalsocooperatewiththePoliceforthepurposeofpreventingaccesstoanddisseminationofmaterialontheinternetthatportrayssexualabuseagainstchildren.WedothisbyblockingtheURLsthatthepolicestatedasillegal.Blockingisaso-calledDNSblocking,whichmeansthattheaddressitselfcannotbereached. In2015,TelenorandECPATlaunchedareportbuttononthemobileintheformofapre-installedbookmark,"TelenorSafeReport",whichallowsyoutoautomaticallyandanonymouslyreportsuspiciouschildsextradingtoECPATHotline.TelenorSafeReportispreinstallediniPhoneandAndroidforTelenorcustomers.

2.Pleasedescribetheprocessormechanismavailableforuserstoreportabuse/misuse



(involvingimages,videos,textandothercontentorbehaviour)onyourproductorservice).In2015,TelenorandECPATlaunchedareportbuttononthemobileintheformofapre-installedbookmark,"TelenorSafeReport",whichallowsyoutoautomaticallyandanonymouslyreportsuspiciouschildsextradingtoECPATHotline.TelenorSafeReportispreinstallediniPhoneandAndroidforTelenorcustomers.http://www.telenor.se/om-telenor/anmal-missbruk/http://www.bredbandsbolaget.se/kundservice/sakerhet/sakra-tips/anmal-missbruk.html



[Pleaseprovidedetailsincludinglinksorscreenshotsasrelevant]3.Whereisthereportingbutton/mechanismlocated?(tickanythatapply)



☐Oneachpageofthewebsite/service☐Closetothepointwheresuchcontentmightbereported☐Inaseparatelocationsuchasasafetypage☐Inabrowserextension☐InaseparateappforaconnecteddevicexOther(pleasespecify):TelenorSafeReportispreinstallediniPhoneandAndroidforTelenorcustomers.

4.Whomayusesuchareportingmechanism?(tickanythatapply)☐Onlyregistereduser/profileinwhichcontentislocated☐Allregisteredusersoftheproduct/service?xEveryoneincludingnon-users,e.g.parents/teacherswhoarenotregisteredfortheservice☐Other(pleaseexplain):.......................................................5.Whichofthefollowingkindsofcontentcanusersreport?

6.Whichofthefollowinginformationdoyouprovidetousers?(tickanythatapply)



xAdviceaboutwhattoreport(Bredbandsbolagetabusereport,TelenorSafeReport)xAdviceabouthowtomakeareport(Bredbandsbolagetabusereport,TelenorSafeReport)☐Pre-definedcategoriesformakingareport☐Howreportsaretypicallyhandled☐Feedbacktousers☐Otherwebsite/externalagencyforreportingabuse/misusecontent?☐Other(pleasespecify):..............................................

7.Pleaseprovidedetailsofanyothermeans,inadditiontoareportingbutton/icon,toreportcontentorbehaviorwhichbreachesyourservice’stermsandconditionsN/A[Pleaseprovidedetailsincludinglinksorscreenshotsasrelevant]8.Pleaseoutlinebrieflyanyotherproceduresorprogrammesofferedbyyourservicenotdetailedabovethatrelatetoabuse/misuse,N/A

Principle4–ChildSexualabusecontentorillegalcontact

RequirementsSignatoriesshould:

• Co-operatewithlawenforcementauthorities,asprovidedforinlocallaw,regardingchildsexualabusecontentorunlawfulcontact.

• Facilitatethenotificationofsuspectedchildsexualabusecontenttotheappropriatelawenforcementchannels,inaccordancewithexistinglawsanddataprotectionrules.

• Ensurethepromptremovalofillegalchildsexualabusecontent(onceithasbeenconfirmedasillegalbytherelevantpublicauthority)inliaisonwithnationallawenforcement.

• Providerelevantadditionalinformationand/orlinkstouserssotheycanmakeareportorobtaininformationaboutappropriateagenciesororganisationsthatuserscancontactaboutmakingareportorobtainingexpertadvice,atnationalandEUlevel(e.g.lawenforcementagencies,nationalINHOPEhotlinesandemergencyservices).



1.Whichofthefollowingmechanismsareprovidedonyourproductorservicetofacilitatethenotificationorreportingofsuspectedchildabusecontent?(tickanythatapply)☐ Company-ownhotlinereportingbuttonortelephonenumber☐ LinkorbuttonforexternalnationalorregionalINHOPEhotline☐Emergencyservices x Lawenforcementagency xOtherexternalagency(pleasespecify):.EcpatSweden

2.Pleaseoutlinebrieflytheprocedurestobefollowedifillegalcontentweretobediscoveredonyourservice.ExternallywealwaysrefertoECPAT:shotline:http://www.ecpathotline.seortheSwedishpolice.Forinternalcases(couldforexamplebemobilephonessenttousforreparation)wehaveaprocedureforhowtohandleit:1.Takecareoftheoriginalmediasothatitcannotbemanipulated2.ContacttheSecurityDepartment3.Writeanincidentreport,wassodetailedthatthesubstratecanbeusedinapolicereport.4.Forwardmedia/equipmenttotheSecurityDepartment(whichforwardstotherelevantpoliceunitandmakeapolicereport)5.Inthecaseofanemailwithlinksorimages,attachtheemailasafiletosakerhet.se@telenor.com3.Doyouprovidelinkstoanyofthefollowingtoenableusersgainadditionalinformationinrelationtochildsexualabusecontentorillegalcontact?(tickanythatapply)



xLinkstorelevantchildwelfareorganizations/specialistprovidersofadvice☐Otherconfidentialhelplines/supportservicesxLawenforcementagencies☐INHOPE☐Other(pleasespecify):……………..

4.Pleaseoutlinebrieflyanyadditionalprocedureinplacewithinyourcompanynotdetailedabovetoensurethatyoucomplywithlocaland/orinternationallawswithregardtochildsexualabuseandotherillegalcontent?WeimplementedECPAT:spoliciesintoourownrelevantworkplacepoliciesasapartofouragreement.



Principle5–PrivacyandControlRequirementsSignatoriesshould:

• Manageprivacysettingsappropriateforchildrenandyoungpeopleinwaysthatensuretheyareassafeasisreasonablypossible.

• Offerarangeofprivacysettingoptionsthatencourageparents,childrenandyoungpeopletomakeinformeddecisionsabouttheiruseoftheserviceandtheinformationtheypostandsharewithothersonline.Theseoptionsshouldbeeasytounderstand,prominentlyplaced,userfriendlyandaccessible.

• Takesteps,whereappropriateandinaccordancewithlegalobligations,toraiseuserawarenessofdifferentprivacycontrolsenabledbyservicesordevicesandenableuserstousetheseasappropriate.

• Makereasonableeffortstoraiseawarenessamongallparties,service,content,technologyandapplicationproviders,includingpublicbodies,ofindustrygoodpracticeinrelationtotheprotectionofchildrenandyoungpeopleonline

1.Pleaseprovidedetailsofyourcompany’spublishedprivacypolicyinrelationaccess,collection,sharingandfurtheruseofdatafromminorsundertheageof18whenutilizingyourproductorservice?Localinformationhttp://www.telenor.se/om-telenor/behandling-av-person--och-trafikuppgifter/2.Aredistinctprivacysettingsdeployedtopreventaccesstoinformationonforusersundertheageof18?☐Yes☐ NoXNotapplicable(pleaseexplain):..Telenoronlycollectcustomerinformationrelatedtothecontractowners(whohavetobeovertheageof18).Userinformation,thatcanberelatedtousersundertheageof18,aremanagedbythecontractowner.Ifyes,pleasebrieflyoutlineavailableage-appropriateprivacysettings(Providedetailsincludingrelevantlinks/screenshotsonyourwebsite)Pleaseidentifydefaultsettingsforeachagecategoryofunder18s,asrelevant:Pleaseidentifyanystepsyouhavetakentoensurethatthesesettingsareeasytounderstand,prominentlyplaced,userfriendlyandaccessible.



3.Whereareusersabletoviewandchangeorupdatetheirprivacystatus?tickanythatapply)

☐Oneachpageofthewebsite/service☐AteachpointwherecontentmaybepostedXInseparatelocationsuchasasettings/safety/privacypage☐Inabrowserextension☐Inaseparateappforaconnecteddevice☐Other(pleasespecify):.........................................................[Pleaseprovidedetailsincludinglinksorscreenshotsasrelevant]4.Whichofthefollowinginformation,resourcesorhelpfeatures(ifany)areprovidedtoencourageuserstomakeinformeddecisionsabouttheirprivacyortheinformationtheyshare?☐Tips/advicetousersatthepointofsettingprivacyoptions☐FAQs☐Helporeducationalresourcesinaseparatelocationofservice☐LinkstoanyexternalNGOagenciesofferingeducationorawareness-raisingrelatedtoprivacy☐LinkstogovernmentalorECagencies(OfficeofDataProtectionCommissioner,ENISAetc.)inrelationtoprivacyanddataprotection☐Other(pleasespecify):......................................................[Pleaseprovidedetailsincludinglinksorscreenshotsasrelevant]5.Pleaseoutlinebrieflyanyadditionalpoliciesoractivities(existingorproposed),notdetailedabove,toensurethatpersonalinformationisprotected,usingreasonablesafeguardsappropriatetothesensitivityoftheinformation.TelenorhasinitiatedamajorprogramtobecomecompliantwiththeGeneralDataProtectionRegulation,whichcomesintoeffect25May2018.Theregulationincludesprovisionsdrawingspecificattentiontothevulnerabilityandneedsofchildren(includingrecitals38,58,75).



Principle6–EducationandAwarenessRequirementsSignatoriesshould:

• Educatechildrenandyoungpeopleandgivethemuptodateinformationtomanagetheiraccessandsettingsinrelationtocontent,servicesandapplications,addingsupportwherepossibletoexistinginitiativesandpartnerships.

• Provideadviceaboutfeaturesoftheserviceorfunctionalitythatareavailabletoallowparentstoimprovetheprotectionofchildren,suchastoolstopreventaccesstocertaintypesofcontentorservice.

• Providelinkstoothersourcesofrelevant,independentandauthoritativeadviceforparentsandcarers,teachers,andforchildren.

• Provideaccesstoinformationthatwillhelpeducateparents,carers,teachersandchildrenaboutmedialiteracyandethicaldigitalcitizenship,andhelpthemthinkcriticallyaboutthecontentconsumedandcreatedontheinternet.

• Encourageparentsandteacherstousethisinformationandtalktotheirchildren/pupilsabouttheissuesarisingfromtheuseofonlineservices,includingsuchtopicsasbullying,groomingand,whererelevant,costmanagement

1.Doesyourcompanyprovideitsowneducationalresourcesaimedatanyofthefollowinggroups?☐Youngerchildren,i.e.under13sx Teenagers<18sxParentsandcarersxTeachersandotheradults☐Others(pleasespecify):................................................2.Whichofthefollowingtopicsareincludedwithinyourowncompanyeducationalmaterials?(tickanythatapply)xOnlinesafebehaviour☐PrivacyissuesxCyberbullyingxDownloadandcopyrightissuesxSafeuseofmobilephones☐Contactwithstrangers☐Othertopics(pleasespecify)................................................



3.Withreferencetoanyeducationalmaterialyouprovide,whichofthefollowingmethodsdoyouuse?(tickanyasapply)☐Documentationprovidedwithproduct/contractonpurchase/firstregistration☐ArequiredpresentationbysalespersoncompletingsalexDisplays/leafletspositionedprominentlyinstores☐Notificationbyemail/on-screenstatement/othermeanswhenproductorcontractispurchasedorfirstregistered☐Prominentnotifications,resourcesorpopupsonwebsite☐Helpdesk(telephoneoronline)xOther(pleasespecify):Nätprat.se4.Pleaseprovidedetailsofanylinkstootherexternalorganisations,orrelevant,independentandauthoritativeadviceforparents/carers,teachers,andforchildren?www.surfalugnt.seSurfa Lugnt is a public private partnership where enterprises, authorities, NGO:s join forces to increase the knowledge about young and adolescents daily digital life. The target group is parents and adults in children’s presence and the vision is “active parents and adults for children’s daily life on the internet”. Telenor and Bredbandsbolaget are active members since 2010. 5.Pleaseprovidedetailsofanycampaigns,oractiveinvolvementinindustrypartnershipsonspecifictopicstoraisepublicawarenessofdigitalsafetyforchildrenandyoungpeople? SurfaLugnt(seeabove) 6.PleaseprovidedetailsofanypartnershipswithNGO,civilsocietyorothereducationalagenciesorcampaignstoraisepublicawarenessofdigitalsafetyforchildrenandyoungpeople.



7.Pleaseoutlinebrieflyanyofyourowncompanyinitiativesinmedialiteracyandethicaldigitalcitizenship,designedtohelpchildrenandyoungpeopletothinkcriticallyaboutthecontentconsumedandcreatedontheinternet.TelenorSurfAcademywasinitiatedinordertodevelopstudent’sandtheteacher’sviewsupontheadvantagesofusingInternetinschool.ThestartingpointisthatmanystudentshaveknowledgeabouttheInternetthattheteachersdonothave.Byprovidingthestudentswitheducationaltoolsandpracticaltips,theycanspreadtheknowledgefurthertoclassmatesandteachers.Duringaneducationaldaythestudentsareteachedbyexpertsincopyright,criticismofsources,searching,bullyingetc.TelenorSurfAcademyaimstoinspireandstimulatenewthinkingineducation,withthepurposetostimulatedevelopmentanduserbenefitsofITinschools.AlsotheprojectwantstodemonstratethepositivebenefitsoftheInternetanditsroleintheknowledgesocietyaswellascreatingadialoguebetweenyoungpeopleandadultsabouttherisksassociatedwiththeInternet.www.telenor.se/surfacademy8.Pleaseprovidedetailsofanyadviceandsupportstoencourageparentsorteacherstotalktotheirchildren/pupilsabouttheopportunitiesandrisksarisingfromtheiruseoftheinternet.Nätprat-Educationalmaterialswiththepurposeofcreatingawarenessaroundthetopicofcyberbullingwhilebridging theknowledgegapbetweenyoungpeopleand theirparents.Hands on tools such as Nätprat.se a website with tips and tricks, blog with experts andmaterialsfordownload.Cardgamewithquestionsoncyberbullying,digitalquizzesetc.NätpratskortNätpratsquizNätpratsläxan–afreedigitaleducationalmaterialforschool,grades4-9withthepurposeofgivingparentsinsightsintotheirchild'suniquebehaviouronline.Thematerialisproducedtogetherwithstudentsandteachers,anchoredinthecurriculumandadaptedfortwoseparatelessons.9.Pleaseoutlineanyadditionalactivitiesorinitiativesnotdetailedabovethatrelateto



educationandawareness-raisingofferedbyyourserviceorproduct.N/A



InadditiontoinformationsubmittedrelatedtoimplementationoftheICTPrinciples,thefollowingsupplementaryinformationsuppliedineitherwrittenformorindiscussionwithcompaniesprovidesvaluablecontextandinformationaboutthefunctioningandeffectivenessofchildsafetyprovision.

1.InrespectofICTPrinciple1,thatcompaniesshould“continueworktoprovideinnovativesolutionsabletosupportchildsafetyprotectiontoolsandsolutions”,pleaseelaborateoncompanyinvestmentinchildsafetymeasures,includingresearch.Elaboratealso,wherepossible,onplannedfutureimplementations.2.Anyfurtherdatathatcompaniesmaybeabletoprovideregardingthefunctioningofchildsafetyfeatureswouldbeanextremelyvaluableoutcomeofthisassessment.Wherepossible,pleaseprovideanyavailablesummarydatainrespectofthefollowingelements.(Stipulatewheredatashouldonlybepresentedinanonymisedform).Takeuporfrequencyofuseofparentalcontroltoolsonyourproductorservice?Incidenceofreportinguse/misuse,categorizationandfrequencyofreportsonyourproductorservice?Howmany?Bywhom?Whichproblem?Kindsofactionstakenbytheproviderfordifferentcategoriesofreports.Whatwastheoutcome?Howdoyouevaluatetheeffectivenessofresponsetoreports?Privacysettings:thepercentageofchildrenwhohaveprivateprofiles,andthosewhohavechangeddefaultprivacysettings(andhow/whatdidtheychange),byage,genderandcountryUseoflocation-basedservicesbychildrenTakeupanduseofeducationandawarenessraisingactivitiesundertakenforyourproductorservice?

3.Pleasedetailanyadditionalmeasuresadoptedtoevaluatetheeffectivenessofchildsafetyfeatures.

ict principles report telenor sweden 08-05-17 · in 2015, telenor and ecpat launched a report...

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