ict in health insurance : does it make a difference - dr. antony jacob

4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India

ICT in Health Insurance :Does it Make a Difference

Antony JacobChief Executive Officer


Stakeholder’s ExpectationsCustomers PartnersEmployees

How do I prevent illness.AND.

Ensure I amprotected financially

from healthcare costs

How do I process claim fast

.AND.Get paid for

it at the earliest

How do I analyse data .AND.

Make sound business decisions

Shareholders : Deliver Value as Trusted Brand


ICT Leveraged to ‘Assess’ and ‘Improve’

Customer Health


Health & Wellness Tools - Portal


Health & Wellness Tools – Mobile App


Integrated Communication with Customers

On TimeSupport

RelevantSupport


ICT Enabling Data Analytics for

‘Timely’ and ‘Accurate’ Business Decision


Analytics Engines Analytics Activities

Report

PredictiveAnalytics


Analytics delivering value

Customer Life Time Value and Segmentation

Predicting customer likely to lapse

Identifying customers likely to re-purchase

Creating products with pricing likely to increase sales

Detecting claims frauds before they occur

1

3

5

4

2


ICT FosteringPartner Relationships

through‘Speedy’ and ‘Efficient’

Claims Settlement


Customised Portals created to facilitateSpeedy settlement of claims and payments

To the Hospitals and CustomersCustomer Data Sharing with TPA Claims Documents Management


Thank You.

ict in health insurance : does it make a difference - dr. antony jacob

Health & Medicine