MOLDOVA ICT enabled delivery of G2B services: for transparent and productive G&B relation

Bishkek, Kyrgyz Republic April 22,2015

GOVERNMENT OF REPUBLIC OF MOLDOVA

CORNELIA AMIHALACHIOAE

Moldova e-Government Center

E-TRANSFORMATION – SUPERSONIC AGENDA

Governance e-Transformation: not an island of efficiency and

innovation, but

an engine to drive, enable, streamline other reform flows

MERGING THE POSITIVE “STORMS”

• Technological Modernization (whole-of-Govt. and sectorial) • Public Service Reform • Institutional Remapping • Public Function Reform • Decentralization • Social Innovation • Open Governance • Economic Competitiveness • SME Development • PPP Innovative Models

RETHINKING BUSINESS & GOVERNMENT INTERACTION

BOUNDARIES BETWEEN THE PUBLIC SECTOR AND OTHERS ARE BLURRING*

TIME TO RETHINK THE GOVERNMENT-BUSINESS RELATION, INCLUDING THROUGH DIGITAL INNOVATION

*The Solution Revolution, Deloitte Consultancy, 2013. William D. Eggers and Paul Macmillan

RETHINKING BUSINESS & GOVERNMENT INTERACTION

e-GOVERNANCE – MORE THAN INFORMATIZATION. MERGING POLICY, REGULATORY & DIGITAL MODERNIZATION TO ENSURE:

• INTEGRATED AND INTEROPERABLE • TRANSPARENT AND OPEN

• EFFICIENT AND PRODUCTIVE • USABLE AND USED OUTPUTS

E-Transformation 2008-2010: MAJOR G-B RELATIONSHIP ISSUES

E-Transformation E-TRANSFORMATION: MAIN ISSUES TARGETED 2011-2020

Digital Services

Information Security

IT capacity building

Favorable Regulatory Framework

Innovative technology

Intelligent IT investment

Data center consolidation

Public services reengineering

Enterprise architecture

Cloud

Interoperability

Modern Access

Channels

Government Technology Strategy Government Decision nr. 710, 20.09.2011

OUR MANDATE

Prime Minister

National e-Transformation

Commission

Management Board E-Government

Center

CIO Council

Ministry

Ministry Agency

E-GOVERNANCE INSTITUTIONAL MAP

Leadership starts the Journey Man Power Delivers Change and Results

19 central PA authorities institutionalized CIO Dept/Offices

> 50 CIOs / Coordinators of e-Transformation in CPA

> 40 coordinators for Open Data in the CPA authorities

> 3,000 public servants trained in e-Governance

• a secretary for public service reengineering in each CPA

• quarterly meetings with the business community

E-GOV INFRASTRUCTURE FOR SMART GOVERNANCE

ELECTRONIC SERVICE

SECURITY AND IDENTITY

ELECTRONIC PAYMENTS

ELECTRONIC MESSAGING

HOSTING

DELIVERY

CLIENT SUPPORT

DIGITAL SIGNATURE

INTEROPERABILITY

REINVENTING THE GOVERNMENT

Customer-oriented culture in the Public Administration

Reengineer. Simplify. Unify.

Interoperability (Data has to run, not people)

From customer orientation to C0-CREATION

Digital by Default

Framework

REINVENTING THE GOVERNMENT

Security by design

Mobile by default

Content Portability

Open Data by default

APIs

Cloud First

Shared by default

G4C / G4B PUBLIC SERVICES PORTAL

www.servicii.gov.md launched in May 2012 Version 2.0 under CO-CREATION CURRENTLY

Informative component: 427 service passports

Interactive component: access to 102 e-services

> 600,000 visits > 350,000 visitors.

MOBILE DIGITAL SIGNATURE

Launched in Sept. 2012, in partnership with mobile operators. Digital signing and time stamping. More than accessing e-services.

MSign - signing of various digital content: web forms, offline documents, images.

35 thou registered users Mobile penetration: 125 % Subscribers to mobile services: > 4 mln

AUTHENTICATION AND ACCESS CONTROL SERVICE

SECURITY & IDENTITY

GOVERNMENT ELECTRONIC PAYMENT PLATFORM

E-PAYMENT

Over 730,000 transactions processed Integrated: 16 payment providers; 14 public service providers; 18 groups of services

MCloud Platform fully operable from February 14, 2013 29 public authorities migrated their digital content to the Platform

Infrastructure as Service

Platform as Service

Software as Service

CLOUD FIRST POLICY

M-CLOUD: SHARED GOVERNMENT TECHNOLOGICAL PLATFORM

GOVERNMENT INTEROPERABILITY PLATFORM

MConnect – the foundation for public service reengineering and subsequent digitization.

Piloted between 10 organizations

LEVELS

1. Technical-technological 2. Semantic 3. Legal & Regulatory 4. Organizational

GOVT.-BUSINESS E-TRANSFORMATION PILLARS

Opening & Closing a Business e-Public Procurement

State Inspections Fiscal and Custom e-Services

Enterprise Content Management Platform

ECMP aims to serve as a platform for easy (no-code) creating of new typical

applications and Information Systems mainly for:

• Registers

• Appointments

• Authorizations.

First 4 information systems developed based on ECMP:

• Common Water Use Authorization System

• State Register of Controls

• Digital Agricultural Register

• e-Transport Authorizations (request, issuance,

redistribution, analysis of unitary authorizations for international auto transportation of goods & passengers)

e-Registry of Inspections: Public Portal www.controale.gov.md

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National Development Strategy Moldova 2020: one of 7 priorities - to improve the business environment by adjusting applicable regulations & using ICT in delivering public services to businesses & individuals.

The Law # 131 dated 08.06.2012 on state control of entrepreneurship and Govt. Resolution #147 dated 25.02.2013 on the enforcement of Law #131 ensure:

• facilitating the revision of state control procedures

• shifting the focus from inspections to guidance (risk perception principle)

• Increasing transparency (GR#147: the information about control actions and findings is public and will be made available to the interested individuals).

e-Registry of Inspections: Public Portal www.controale.gov.md

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The State Register of Inspections launched in July 2014 is a platform aimed to: • consolidate the registers of inspections of all control institutions • include comprehensive & complete data: all the data on all inspection stages

(inspection plan, its results, and challenges filed by each individual subject) • Implementing a single electronic register minimizes the cost of designing and

maintenance of separate Registers of Inspections for all control institutions.

e-Registry of Inspections: www.controale.gov.md

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Nr. of control institutions registered/operating within the system: 25 Nr. of planned controls in Quarter 2-2015: 15,975 Every quarter, 25 Plans of Controls monitored & approved by the State Chancellery (cca 600-800 controls each)

e-Registry of Inspections: Public Portal www.controale.gov.md

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The State Register of Inspections addresses a number of challenges to the development of the business sector. It will:

• Prevent inspections to one individual conducted by several control entities in a short period of time

• Prevent any inopinate inspections with no risk assessment, leading to abuse on businesses

• Facilitate generation of consolidated reports on inspections for businesses

• Facilitate detection of alleged abuses in the control process

e-Registry of Inspections: Business Know Your Rights

Digital & Regulatory reform merge

• Sectorial methodologies on planning state controls approved by the Government;

• Planning, Examination, Approval & Reporting processes optimized (plans and reports, in accordance with the Law #131, submitted for review to the State Chancellery);

• Approved control plans are published on controale.gov.md;

• Relevant background for performance and compliance monitoring and evaluation by the State Chancellery (ex-post);

• Duplications and abuses in conducting controls are avoided/minimized.

COMMON WATER USE AUTHORIZATION SYSTEM

Launched in May 2014, in partnership with the Ministry of Environment

The Platform www.autorizatiimediu.gov.md ensures the possibility to:

• apply for, withdraw and cancel the permit for water use & collection

• to track the status of applications

• to consult the open register of authorization on the portal

Optimized service: term for SWU Authorization reduced from 6 months to 30 days

Full time online availability from any place & any device connected to Internet

Transparency and Better Quality of Data: public Register of SWU authorizations

Diminishing costs for SWU authorization request and issuance processes

e-Reporting Portal for Legal Persons

E-Reporting Portal www.raportare.md launched in 2012: one-stop shop to allow legal persons to report online. Based on it, the e-reporting services have been developped to allow monthly e-reporting to:

– National House for Social Insurance (since February 2013)

– National Chamber for Health Insurance (since July 2013)

– National Bureau of Statistics (since March 2015)

Integrated with the governmental authentication and e-signing infrastructure.

e-Reporting Portal: reporting is not a burden

Uptake encouraged by public sector assimilation: all CPA authorities obliged to e-report since fall 2014.

All businesses with more than 10 employees report electronically since Jan. 1, 2015

As of March 2015:

• 232,004 requests for authorization to e-report

• 81.56% of REV5 reports submitted electronically

• 55.5% of REV5 Forms digitally signed in March

• Since launching, within 32% reporting flows the Digital Signature has been used

e-Reporting Portal for Legal Persons

Continuous upgrade and improvement on the levels of:

– Conceptual Reengineering – optimizing business processes

– Legal and Regulatory Framework adjustments (to cover redesign results, as well as provide to e-reporting process and its deliverables legal weight)

– Technical and technological integrations

e-Application for Activity License

Launched in November 2012, in partnership with the Licensing Chamber

• Online submission by economic entities and review by the Licensing Chamber of requests for license issuance, re-issuance and extension

• Integrated with the Mobile Signature

• The authenticity of information submitted by applicants or license holders is verified through the interoperable systems of authorities concerned

• General uptake of e-service since launching until April 2015: > 66%

• Monthly uptake rate in the last 12 months: > 90% (in March 2015: 98.4%)

Fiscal e-Services–a great example of sectorial e-Transformation

Portal www.serviciifisc.md eInvoice Current Taxpayer Account Order online standard forms Information on Taxpayers Online Checking of Fiscal Invoices Download of Standard Forms Expanded Fiscal Calendar Advanced Access to Info on Taxpayers e-Notification personal mailbox Certification & Issuance of dig. signatures Convertor e-Statement Convertor Quick Declaration

eINVOICE

LAUNCHED IN FEBRUARY 2014 in pilot stage, the eINVOICE is a software solution designed for the legal persons from the country in terms of (fiscal) invoices’ and shipping invoices development and electronic circulation.

• 2 scenarios

• The same legal weight in electronic format as on paper

• The system and possibility to apply all types of digital signatures available ensures data accuracy, and reduces the risk of invoices' counterfeiting

The eInvoice represents an alternative method to the paper-based issuance of fiscal and shipping invoices. Since October 1, 2014 using eINVOICE is mandatory for the central public administration authorities.

eINVOICE

Launched in February 2014. Accessible on the tax e-services portal www.servicii.fisc.md

The e-service is a web application of SaaS (Software as aService) type integrated with the Govt. platform services MSign, MPass, MLog and Mnotify, and hosted in MCloud. UPTAKE: Since the February 2014 until April 2015: 4,310 legal persons 7,030 unique users subscribed to the eInvoice system 470 000 invoices generated 420 000 invoices finalized

30% of companies subscribed to the system 34% generated invoices via the system

70% decreased costs per total for issuing an invoice

eINVOICE – BENEFITS FOR BUSINESSES

- Saving time, money, efforts (no technical, financial, physical and legal efforts for procurement from specialized offices, and transportation of invoices blanks)

- Annually cca. 14 mln paper-based blank forms (total cost of 1.28 mln USD) were procured by the Min. of Finance to be sold to legal persons, 11 mln used)

- Possible repeated invoice completion in case of errors or adjustments with no expenses

- The other parties involved see the invoice and its data directly in the system in real time

- More productive and efficient accountability in the company, and no lost invoices

- No need to stock big amounts of papers in the offices/reserve space – eInvoice database

- No need to complete the VAT Livr form (generated automatically by eInvoice system)

- Possibility to use and present to state control bodies a paper-basedcopy of the eInvoice containing a QR code (Data Matrix) in a transportation scenario

eINVOICE – BENEFITS FOR THE STATE TAX SERVICE

• Diminish possibilities for fiscal evasion, invoices, signatures counterfeiting

• Detection and reporting to inspection & control bodies of evasions and frauds

• Diminish the internal administrative burden

• Possibility for TS servants to verify based on data from eInvoice system the precision of data provided by legal persons in monthly and yearly statements

• Within planned or unplanned financial-fiscal inspections, data on the flows of transactions, turnovers, fiscal obligations’ compliance can be verified & validated

• Less frequently needed and performed controls (most data will be in the system gradually, additionally to that from the e-Statement on VAT system)

• Possibility in goods transportation scenarios to verify the eInvoice copy (based on the QR code) offline & online

• Exclude the risk of invoices’ loss (ensures integrity and correctness of FF inspection)

E-CUSTOMS – MODERNIZED CUSTOM PROCEDURES

The State Customs Service – ASYCUDA World Information System

• Saving time, money, effort

• Independence towards the territorial custom authority

• Eliminating physical contact with the custom operator

• Transparency

• Seamless international traffic of goods

• Permissive acts issued electronically

• Higher information and data security

• E-Archiving

• Interoperability in real time

• Modern custom procedures

• Environment protection

PRIORITIES

• Legal & Regulatory framework and Governance e-Transformation: status of relationship – complicated, but meant to live together

• More agile internal regulatory and institutional framework

• Synchronization and coordination on both central and local PA levels

• Improving the PPP framework

• Maintaining in sectorial e-transformation the same drive and tempos as on the supra-sectorial one (e-Tax and e-Custom sectorial agendas as an example)

• Credibility, equity and trust – the major challenge in becoming partners

CAPACITY TO DRIVE CHANGE

THE BEST FRIEND AND WORST ENEMY OF INNOVATION IN GOVERNMENT IS THE GOVERNMENT ITSELF

GOVERNMENT OF REPUBLIC OF MOLDOVA

Contact information: Moldova eGovernment Center www.egov.md E-mail: cornelia.amihalachioae@egov.md office@egov.md

THANK YOU!