ict benchmarking services

ICT BenchmarkingThis list of suppliers was pre-qualified for the ICT Management Consultants multi-use list

(ICT MCL) category of ICT Benchmarking.

Version 43.0 – 31 August 2012

Service Type Definition

Refers to the analysis and reporting of ICT spending, on hardware, software, outsourcing, personnel, and in various technology areas, against industry trends.

The benchmarking analysis could be used to provide quality assurance of the Costings of a project business case and/or ICT spending performance at the organisational level.

Disclaimer

All supplier information is as provided by the supplier in their application. Accordingly, before relying on information provided in the ICT MCL, agencies should independently verify its accuracy, currency,

completeness and relevance for their purposes. Agencies must ensure that any procurement process is undertaken in accordance with agency guidelines.

In selecting suppliers, agencies must comply with the Commonwealth Procurement Rules (July 2012).

If you have any questions about the multi use list (the List), please call on 02 6215 1597 or email [email protected]

ICT Benchmarking,Version 43, August 2012

mailto:[email protected]

http://www.finance.gov.au/procurement/procurement-policy-and-guidance/commonwealth-procurement-rules/index.html

Organisation Name 451 Consulting Pty Ltd

Trading Name

Contact Mr Gerard O'Hara

Address Level 1, 377 Montague Road

Suburb West End

State Queensland Postcode 4101

Telephone 0732550457 Facsimile 0732550119

Website www.451consulting.com.au

Email [email protected]

ABN 90079617575

Company Background

Since 2001, 451 Consulting has assisted over 45 government and private sector organisations become more successful through delivery of 400 assignments. We offer highly responsive and scalable solutions through our 32 experienced consultants and access to over 80 highly pre-qualified contractors. Our business and government clients value 451 Consulting as trusted advisors and capability partners in the formulation and realisation of strategic and operational goals. We provide management and technology consulting services to Brisbane (headquarters), Sydney, Melbourne, Canberra, and New Zealand markets. You can be confident in selecting 451 Consulting as over 90% of the organisations we have partnered with since 2001 have nominated 451 as a preferred partner when addressing new organisational challenges; a fact that is fully supported by written testimonials and repeat work. The majority of people in 451 Consulting are long standing members of the Australian consulting and contracting community, having served with international consulting organisations and major public and private organisations over many years. 451 offers you a rich history, deep experience and pragmatic methodology.

Company Accreditation (Optional)

451 Consulting has an outstanding track record of delivery insight, integrity and value on every client assignment. We have a fully operational quality management system and our high-quality performance is demonstrated by our appointment to numerous Government and private sector panels, some of which include: - Department of Defence (Management Consulting Services) - Department of Public Works (Whole-of-Government Panel for Project Management Coaching, Training and Mentoring) - Ergon Energy (Six panels across Project Management, Strategic Consulting and ICT Consulting Services) - Civil Aviation Safety Authority (Aviation Safety Consultancy MUL Panel) - Queensland Health (ICT Contracting Services, and Internal Audit) - Suncorp (ICT Contracting and Project Management Resourcing) - Asia Pacific Utilities Group (Management Consulting Services) - Department of Transport and Main Roads (ICT Consulting and Contracting Services) - Corporate Services Queensland (PMO Panel) - Queensland Investment Corporation (Program Health Checks & PMO Review Panels) - Department of Communities and Disability Services Qld (Project Management Training, Coaching and Mentoring) - Local Government Association Queensland (Learning and Development,


and Business Services Consulting) - Gold Coast City Council (Training, Organisational Development and People Management) - City of Townsville (Panel of Providers for Business Management Consultant Services) - Department of Emergency Services (Internal Audit)

ICT Benchmarking

451 Consulting has significant experience in delivery of ICT product and service benchmarking assignments. Prior engagements have included benchmarking of ICT hardware, software, external service provision, and resources. 451’s benchmarking capability extends beyond the ICT realm, and previous assignments have benchmarked broader functional areas including finance, human resources, and engineering. 451’s partnership approach to service delivery allows us to deliver benchmarking solutions at project or organisational levels which are consistent, accurate and reliable. Recent examples include: a) Ipswich City Council (ICC) engaged 451 to conduct a major benchmarking exercise to assess the viability of offering Shared Services functionality. The assessment covered the full ICT product and service spectrum, incorporating ICT Service Definition, Activity Based Costing to assess baseline costs and prices, and external benchmark review. 451 delivered a recommendations report which clearly reviewed the viability of the proposed business case while additionally identifying cost reduction opportunities and service level benchmarks. b) 451 were engaged by Logan City Council to conduct an enterprise wide print services review and benchmarking project. We utilised our strong subject matter expertise, facilitation skills, and external benchmarking capabilities to identify key requirements for Council’s future direction. 451 delivered recommendations to create a future model for management of facilities, services and procurement. We worked with stakeholders to clarify needs, and identified realistic options based on detailed understanding of Council’s business, extensive market research and expertise in print services. 451’s approach laid the foundation for successful implementation of the model and its benefits.


Organisation Name Accenture Australia Holdings Pty Ltd

Trading Name Accenture

Contact Mr Melissa Waldron

Address Ground Floor, 4 Brindabella Circuit,

Suburb Canberra Airport

State ACT Postcode 2609

Telephone 02 6217 3181 Facsimile 02 6217 3001

Website www.accenture.com


ABN 61096995649

Company Background

Accenture is a global management consulting, technology services and outsourcing company. Combining experience and comprehensive capabilities across all industries and business functions with extensive research capabilities, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 186,000 people in 49 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008.

Accenture offers a wide range of management consulting services with specialisations across most aspects of management and technology consulting, business service delivery and operation. In addition, Accenture’s comprehensive heritage in systems integration and outsourcing means our consulting advice is pragmatic, outcomes focused, and mindful of implementation challenges.

Globally Accenture operates with one common brand and business model which allows us to serve our clients with consistency. In Australia we operate offices in Canberra, Sydney, Melbourne, Brisbane, Perth and Wollongong. Our clients span a broad range of industries worldwide and include many of the Fortune Global 100 and Fortune Global 500 companies, and numerous Government agencies. Many of our top 100 clients have been clients for at least five years.

Accenture’s culture is strongly customer focused, results oriented and guided by our core values of client value creation, best people, integrity, respect for the individual, one global network and stewardship. We spend over $300 million pa on training each year and we seek out the best talent and actively manage the development of our people to retain the best performers.


Accenture has the following accreditations:

Capability Maturity Model (SW-CMM, CMMI) - Accenture has achieved Level 5 in both SW-CMM and CMMI in key Delivery Centre Network locations, with 93% of seats being in Level 5 centres. We have global CMMI programs in our Delivery Centres and in all 5 Operating Groups and have imbedded CMM into Accenture Delivery Methods. Our APIF (Accelerated Process Improvement Framework) offering helps clients achieve CMMI-based objectives faster.


eServices Capability Model (eSCM) - As founding sponsor and contributing member, Accenture is partnered with Carnegie Mellon University to create the eSCM. eSCM is a capability model that addresses the entire outsourcing process (pre-contract, contract execution, and post-contract), with a focus on building a foundation for sustained improvement of capabilities. Our Bangalore Delivery Centre is the first BPO organisation in the world to achieve eSCM-SP certification. We are a corporate sponsor of eSCM-SP and have imbedded it into Accenture Delivery Methods.

ISO 9001 - We are certified in ISO 9001:2000 across all 5 global Operating Groups, Spain Delivery Centre and European Service Centre (ESC).

ICT Benchmarking

Accenture has skills and experience in ICT Benchmarking, and have over 30 years of experience in ICT benchmarking in the areas of Quality Assurance , Systems performance, Finance (and ROI), Data Management, etc. Our global presence means that we can provide reference benchmarks from internal experienced as well as from commercially available sources. In past we have helped clients like ATO, Medicare Australia, DEWR, Lifeline Australia, undertake Benchmarking.

The Accenture Delivery Methods includes for benchmarking, and more recently have been updated to include the Public Service Value framework to help understand the effectiveness and efficiency ICT spend for Public Sector clients.

Some of our recent experience includes:

a. Dept Education, Employment and Workplace Relations ~ Accenture undertook and evaluation of the department’s investment in the EA3000 system; its principle investment in the Job Network. This included qualitative interviews with Job Network providers, quantitative analysis of system parameters, and the use of the PSV framework.

b. A Charitable Telephone Counselling Service – Accenture recently completed an assessment of the ICT costs for a major telephone counselling Service in Australia. This included providing benchmark comparisons for ICT services and the operation of the organisation’s call centres. As part of this project Accenture leveraged international and Australian research and benchmark information.


Organisation Name AOT Consulting Pty Ltd

Trading Name

Contact Mr David Taylor

Address Level 15, The Forrest Centre, 221 St. George's Terrace

Suburb PERTH

State Western Australia

Postcode 6000


Website www.aotconsulting.com


ABN 39009374001

Company Background

AOT Consulting Pty Ltd is an independent professional consulting service firm that commenced business in 1989 and has since established a reputation for providing specialist skills in business, management and technology consulting. We have been engaged on a range of projects both in Western Australia for the State Government and the Commercial sector, as well as internationally in Asia Pacific and Europe.

The services we provide include:

Business Planning and Analysis (Strategic and Operational);

Facilitation;

Strategic Sourcing and Procurement;

Negotiation;

Contract Development and Management;

Governance;

Audit and Risk;

Stakeholder Engagement and Communications; and

Program, Project and Transition Management.

We have undertaken over 3,000 consulting projects, providing services across a range of sectors:

Commonwealth Government.

Emergency Services.

Financial Services.

Health, Life Sciences and Education.

Information and Communication Technologies Industries.

Infrastructure.

Land and Property.

Law and Order.

Licensing and Regulation.

Local Government.

Mining and Resources.

Oil and Gas.

Online Services.

Primary Industries.

Professional Services.

Science and Technology industries and Science Parks.

Sport, Recreation Tourism and Leisure.

State Government.

Utilities (Gas, Power, Telecommunications, Water).



AOT Consulting has reinforced its commitment to delivering a quality professional consulting service through working in accordance with its ISO 9001 Quality System, accredited by Bureau Veritas Quality International (BVQi) to the ISO 9001:2000 standard.

The firm first established its QMS in 1995 based upon ISO9001:1994 and has since undertaken over 3,000 consulting projects for clients using this system. Professional consulting service delivery and management, business and administration processes have been designed to meet the requirements of ISO9001:2000, which provides consistency in our service delivery and quality outcomes.

Where applicable we also use internationally recognised standards such as AS/NZS 4360 Risk Management and AS/NZS 7799.2:2003 Information Security Management. We also reference internationally recognised standards such as ISO20000 for Service Management.

While AOT Consulting has not sought accreditation for MSP, Prince2 or PMBOK, the principles of these frameworks are applied to designing and managing programs/projects e.g. Prince 2 products are described in our ISO9001:2000 as deliverable outputs.

At any one time, the company may be running 40-50 consulting projects (not all projects run continuously – some are pending specific milestones such as tender close dates). All projects have budgets, milestones and deadlines in accordance with the principles of Prince2 or PMBOK.

ICT Benchmarking

AOT Consulting Business Planning and Analysis (Strategic and Operational) service is designed to assist organisations to develop and plan for new initiatives or review the opportunities for improvement of existing initiatives. This includes ICT benchmarking, which is often part of current assessments for strategic business planning and developing ICT Sourcing Strategies.

Department of Treasury and Finance Review Information Services Review - AOT Consulting undertook a comprehensive review of infrastructure and application services. The review examined people, processes and technology involved in the delivery of services. A baseline benchmark comparison was made against ISO20000 (ITIL) and a comparison was undertaken against 37 agencies to ascertain comparable resource levels and service desk functions.

Department for Community Development Baseline Benchmarking Project - AOT Consulting was engaged to undertake baseline benchmarking, which was used in identifying trends and to provide meaningful input to the contract negotiation processes for the formation of SLAs. This data also formed the foundation for a potential post-audit of the benefits of the new contract.

Department of Treasury and Finance/Functional Review Implementation Team Review of ICT BU Strategic Sourcing Options - AOT Consulting undertook a review of possible data centre options for Shared Services, which were benchmarked against AS 2834-1995 Computer accommodation.


Organisation Name ASG Group Limited

Trading Name ASG Group Limited

Contact Mr Graham O’Sullivan

Address Equinox 1, Level 3, 70 Kent Street

Suburb Deakin



Website www.asggroup.com.au

Email graham.o’[email protected]

ABN 57070045117

Company Background

ASG is an award winning and wholly Australian owned IT business solutions provider, offering IT management and consulting services, business intelligence and thought leadership. Established in 1996 our goal is to provide innovative, high quality and cost-effective services to our valued clients. ASG has over 800 consultants’ nationwide providing services in the IT Industry.


Quality Management Standard AS/NZS ISO 9001:2008. IT Service Management ISO/IEC 20000.1:2007. Environmental Management AS/NZS ISO 14001:2004.

ICT Benchmarking

ASG is a well know provider of benchmarking, performance management, financial modelling and Activity Based Costing services. We utilise business intelligence applications and have a range of pre-existing models tools than can be readily tailored to each client’s specific needs. Client data is compared with a contextualised set of benchmark data which has been brought or developed. CS1: ANSTO As referenced in the Business Case section, ANSTO was embarking on some significant investment to improve all Shared Services functions, including ICT. To ensure focus it was necessary that supporting data was available, hence a significant benchmarking exercise was undertaken to deliver the executive management an evidence base from which effective decisions about the SAP status quo and future targets, as well as other non-SAP processes. ANSTO performance against the delivery of common services was established and compared with like data sets to support the business case prioritisation process and scope the opportunity size. CS2: BlueScope Steel Desktop TCO ASG conducted a "Value for Money" exercise for BlueScope Steel to ascertain the total cost of ownership of their 12,000 plus desktop fleet against industry benchmarks. We further tested the TCO benchmark against their outsourcing contract and recommended remedial actions to lower the TCO based on the findings, contractual limitations and available technology and service options.


Organisation Name Australian Continuous Improvement Group Pty Ltd (ACIG)

Trading Name ACIG

Contact Ms Michelle Scott Tucker

Address 203 Drummond St

Suburb Carlton

State Vic Postcode 3053

Telephone 0396507222 Facsimile

Website www.acig.com.au


ABN 51005821821

Company Background

At ACIG we collaborate with our clients to improve performance of their core capabilities, processes and assets. We deliver our services within key competency areas such as: • Governance (corporate, supplier, program / project, service) • Strategy (business strategies and supporting functions such as ICT) • Business processes (including practices and standards such as LEAN, ITIL, COBIT, PRINCE2) • Workforce (leadership, culture, performance) The Australian Continuous Improvement Group (ACIG) was founded in 1992. Over twenty years we have built an outstanding reputation for delivering high quality services across industries and markets. We have worked successfully with federal, state and local government agencies as well as with the private sector. ACIG consultants are also active internationally, working with the Asian Development Bank throughout Asia and the Pacific. We understand that it’s all about people – your people. It’s about stakeholders receiving the best possible outcomes. It’s about staff being able to deliver the highest quality services. It’s about people making the best use of scarce resources. And it’s about providing your organisation with practical and innovative options. Our credo is: Working smarter. Increased productivity. Greater profits. Streamlined operations. Improved stakeholder outcomes. And for twenty years we’ve helped our clients every time.


Consultants working in ACIG have accreditation in many different disciplines including Lean Manufacturing, Six Sigma, Governance, Service Management (ITIL) and Prince2. Our people are also members of key professional bodies, including the Australasian Evaluation Society, the Institute of Public Administration Australia, the Institute of Management Consultants, the American Society for Quality, and the Australian Institute of Company Directors. As well, ACIG has operated a quality management system to ISO9001 standard for almost twenty years. We all know, though, that accreditation is not synonymous with high quality, successful delivery or even getting it right. At ACIG we pride ourselves in accurately assessing what is suitable for, and the most beneficial to, our clients. We use existing frameworks as well as tailored approaches. Our greatest asset is our combined practical experience. We have applied our knowledge in the field and learnt from our successes and challenges. We know what works and what doesn’t.


ICT Benchmarking

ACIG has a rich history in evaluation and benchmarking. ACIG consultants are pioneers in government service improvement through benchmarking and continuous improvement. We have developed and documented methodologies for: • Benchmarking for Local Government: A Practical Guide (ISBN 0 642 2274 6, published by the Australian Government 1995, reprinted 2001); • A Guide to Achieving Whole of Organisation Approach to Best Value (published by LGPro, Department for Victorian Communities, and Local Government Best Value Commission). • Efficient Public Service Delivery Through Continuous Improvement and Benchmarking Techniques (e learning toolkit published by the Asian Development Bank). Our consultants carefully review in-house data before researching and analysing publicly available sources of comparable best practice. We undertake reviews of efficiency of key services components to identify labour utilisation, asset utilisation and maintenance processes, efficiency of processes and contracted services, opportunities for profit/growth commensurate with capacity restraints and the appropriateness of the organisational structure, skills mix and resourcing given business needs. We then compare current practices against best practices before identifying gaps and underlying causes. Project Examples: a) Review and financial benchmarking of ICT department of MYOB for CEO and Executive Team. Design of organisational restructure of ICT department for CIO and reprioritisation of technology investments in line with MYOB business strategy. b)City of Melbourne, implementing its ICT action plan to improve the Parking and Traffic Service. ACIG benchmarked the parking and traffic service with appropriate partner municipalities; and reviewed and improved the management reporting and performance management processes.


Organisation Name Beyond Technology Consulting Pty Ltd

Trading Name

Contact Mr Craig Reilly

Address 87 Brook Street

Suburb Crows Nest

State NSW Postcode 2065


Website www.beyondtechnology.com.au


ABN 16126850708

Company Background

Beyond Technology Consulting is a boutique Australian consulting firm providing expert independent technology advice to our clients. Our aim is to assist our clients to increase the efficiency and business value of their ICT activity. We ensure that ICT goals, processes, and practices are optimally aligned with the business and prepare action plans to address shortfalls. Our commitment is to provide business focused technology alignment through actionable advice.

All of our consultants are highly experienced IT professionals: all have a minimum of 8 year’s industry experience, they are practical people - most are engineers, and all are MBA qualified. All of our principal consultants have Highly Protected security clearance. The advice that we provide is based on real world experience, industry best practises, and proven technology to create optimal technical solutions for our client’s business.

Along with technology advisory, we have experience in Federal Government procurement processes and have developed a methodology that meets the stringent requirements of FMA Act agencies. We have constructed our business model and undertake all of our dealings so that there is no conflict of interest, perceived or real. Whilst we maintain strong relationships with technology vendors and service providers we are not aligned and we do not accept commissions or other payments from any vendor.


Beyond Technology has several quality assurance processes in its delivery methodology to ensure its service delivery continues to meet the highest expectations placed on it. All Beyond Technology consulting partners have Australian Federal government highly protected security clearance status. All Beyond Technology Consulting staff must have completed internal project management, client communication, OH&S and TPM, TOIEM, BMAE and RA2 methodology training before starting a client engagement. Beyond Technology Consulting is listed on the Federal Government ICT multi use list.

Our service delivery model has the following Quality Assurance components as part of our overarching RA2 consulting methodology:

* Permanently Assigned Beyond Technology Consulting Partner – Beyond Technology ensures that each client has a permanently assigned Consulting Partner that is responsible for the client relationship. This Consulting Partner is not a sales resource, but a highly


experienced consultant that is responsible for the review of all client presented reports and findings. All consulting partners have backgrounds in senior technology executive roles and both technology and MBA qualifications. In the unlikely event of a personality or performance problem, the client can raise this directly with the Consulting Partner at any time or during the regular project meeting

* Ongoing peer review – At every stage of the service delivery process the Beyond Technology consultant must undertake a peer review process. This process ensures that standards are maintained and that several perspectives are considered throughout the process

* Regular Client Project Meetings – These regular (weekly) meetings aim to ensure constant alignment to client expectations and ensures that time is not expended inappropriately. The meeting will include the client project sponsor, the responsible Beyond Technology Consulting Partner, and as required any Beyond Technology Consultant working on the project.

* Constant Client Communication and signoff – The RA2 methodology requires ongoing and clear communication at all time during the project. This communication ensures that the client sponsor is abreast of progress, current roadblocks or project concerns. Where appropriate a risks and issues list is maintained by the consultant and included in the communication with the client. Beyond Technology often works in a cross team environment with client resources using the same methodology.

* Constant Internal Communication – The Beyond Technology team works behind the scenes to ensure that you receive the best possible advice. To achieve this across multiple technology disciplines we undertake diligent internal communication on each project to ensure that secondary staff are able to quickly take over projects in the unlikely event of sickness or accident, and also to ensure that peer review is undertaken throughout the consult.

ICT Benchmarking

Beyond technology Consulting uses benchmark analysis and data in both our Technical Advisory and Technology Procurement practise areas. This has allowed us to develop a series of analysis models for evaluating our client’s current activity to benchmark. We also maintain an extensive database of benchmark data covering ICT hardware and services, telecommunications, outsourcing, and operational efficiency.

Recent client examples include:

1) For a regionally based Australian University, benchmarking of operational efficiency and service delivery against best practise. As part of a broader operational efficiency assessment we undertook an analysis of the client’s current service levels, operational capability, and operational cost base. This was compared with benchmark data from similar sized organisations, other educational institutions, and other regional organisations to present a view of operational efficiency that reflect the unique challenges and situation of the University.

2) For an Australian Multi-national Professional Services Company, as part of a broader collaboration and unified communications technology advisory we presented benchmark analysis of the client’s global wide area network and Australian domestic fixed and mobile telecommunications arrangements. Benchmark data was used within the business case to project the benefits of re-contracting global telecommunications as a phase of the broader infrastructure rollout.


Organisation Name Blue Zoo (Blue Zoo Holdings Pty Ltd)

Trading Name Blue Zoo

Contact Mr Anthony Friday

Address Level 1, 414 Murray Street

Suburb PERTH

State WA Postcode 6000


Website www.bluezoo.com.au


ABN 87119062850

Company Background

Blue Zoo is a boutique Australian advisory practice with a substantial international footprint; delivering business in India, Singapore, Indonesia and the UK. The company specialises in governance, strategy and risk; and is widely regarded as one of Australia’s premier advisory firms.

Blue Zoo has an unparalleled depth of advisory experience, and operates across the three broad practice areas of corporate advisory, professional conduct and technology advisory services.

Blue Zoo’s point of difference is the approach that we take to the delivery of these services. Whilst we use the same international frameworks and standards as our competitors; Blue Zoo is much more focused on tailoring them for local conditions. This means that we only use seasoned and experienced professionals within our business, and our recommendations are practical, implementable and measurable.

These claims are based on a wealth of experience, innovation, pragmatic recommendations, and Blue Zoo’s ability to discover and understand business drivers before envisioning how an organisation can best support them.

Many of Australia’s most successful companies rely on Blue Zoo to deliver their products and services more effectively, to enhance shareholder value, and to build more resilient and more sustainable organisations.


The Blue Zoo quality management system is ISO9001-based, and consists of documented, planned and industry developed systems; including internal planning and review processes; and external / third party peer reviews. Control features in the Blue Zoo quality assurance program include thorough planning and project management training; standard methodologies; standard report formats; and thorough multi layered process reviews. All engagements are subject to file and report review involving an internal quality assurance officer. This system ensures consistency of standards in meeting the expectations of clients, the profession and the general public. Blue Zoo Advisors are members of numerous professional bodies and holders of internationally-recognized qualifications. The entrance requirements of these professional bodies and for attainment of these qualifications are high, and continuing annual professional development is a mandatory


requirement. Blue Zoo Advisors are selected through their depth of experience in a specific practice area. All have an impressive list of formal qualifications and certifications and, equally importantly, have a wealth of pragmatic experience in fulfilling these functions. Advisors in the corporate advisory practice area are all serving company directors, Fellows of the Australian Institute of Company Directors, and Fellows of the Corporate Directors Association. All have international exposure and have

ICT Benchmarking

Blue Zoo offer a tailored ICT Benchmarking service providing advice to examine ICT maturity across the full range of ICT disciplines, including Technology (Network, Storage, Data Centre, Communications) and Processes (Governance, Enterprise Architecture). Blue Zoo conduct a quantitative assessment multiple disciplines to assess ICT against a maturity model, and combine this with a collaborative approach to elicit future directions to provide a balanced view of the current state. Our experienced Advisors then contrast these results with industry benchmarks to provide tailored recommendations based on the business context, resulting in a pragmatic, actionable path forward. Navitas engaged Blue Zoo to compare and contrast their ICT operations with organisations of a similar scope and scale in 2008 – Blue Zoo Advisors examined a number of areas including IT Spend and organisational structure to benchmark Navitas against peer organisations by size, budget and industry vertical. Catholic Education Authority commissioned Blue Zoo to benchmark their Information Systems Governance, and Blue Zoo Advisors conducted a high-level assessment against the COBIT® control objectives – the resulting report included:- - A summary of the current maturity of the IS environment against the 34 COBIT® control objectives; - Identified capability and maturity gaps; and - Practical and implementable recommendations for the next steps to address gaps and to improve the maturity of the environment comparable to the needs of the business and industry ‘best-practice’ as determined by the nominated benchmark data.


Organisation Name Booz & Company

Trading Name Booz & Company (Aust) Pty Ltd

Contact Ms Jaidene Osborne

Address Level 7, 7 Macquarie Place

Suburb Sydney



Website www.booz.com/anzsea


ABN 11130171658

Company Background

Booz & Company is a leading global management consulting firm, helping the world’s top businesses, governments, and organizations.

Our founder, Edwin Booz, defined the profession when he established the first management consulting firm in 1914.

Today, with more than 3,300 people in 57 offices around the world, we bring foresight and knowledge, deep functional expertise, and a practical approach to building capabilities and delivering real impact. We work closely with our clients to create and deliver essential advantage.

In Australia, New Zealand and South East Asia (ANZSEA), Booz & Company has been advising clients since 1987. We’ve worked on significant, large scale and high impact assignments for the region’s major corporations and government organisations. We combine extensive global experience with local knowledge and understanding, ensuring our clients receive optimum solutions.

For our management magazine strategy+business, visit www.strategy-business.com.

Visit www.booz.com to learn more about Booz & Company.


ICT Benchmarking

Booz & Company has delivered ICT benchmarking engagements in Australia and globally for both the commercial and public sector. As well as holding our own data, statistics, material and deliverables from these engagements we also have access to benchmarking data and information from relevant IT Analyst firms. Booz & Co’s local team has access to the latest industry information through these medium.

Our benchmark offering differentiates itself by focusing on ICT Value Management and taking a structured approach to analysing ICT budgeting and future affordability. Key questions addressed by our approach include:

- How much do IT and the Business Lines understand about the cost drivers of the IT budgets and what they can do to optimise IT spend?


- Where is the limited budget left for discretionary spend going and is it being assigned effectively?

- Within the areas IT is currently spending on, are there opportunities to achieve savings through operational efficiencies?

The ICT Value Management framework provides a structured approach to analysing ICT budgeting and future affordability.

We have also conducted international benchmarking in ICT an example of which was the 2005 study on what lies beyond e-government. This study took a transformation focus and looked at the world’s most successful technology-enabled transformations.

Two recent client examples:

We have considerable experience undertaking this work. For example - the assessment of ICT budget and costs for a leading Australian government financial agency and an Australian social services department.


Organisation Name Bridge IT Engineering

Trading Name Bridge IT Engineering Pty Ltd

Contact Mr Ali Khan

Address 6 Lonsdale Street

Suburb Braddon



Website www.bridgeite.com


ABN 11087255472

Company Background

Established in Canberra in 1998, Bridge IT is an SME with a proven record in the supply of technical resources and services to government and private sector clients, including the ACT Govt, AFP, ASIC, ATO, ACC, Defence, DIAC, GA and Centrelink. Bridge IT provides highly qualified, experienced and security-cleared architectural, design, planning, engineering, technical, project management & other resources who provide exceptional quality program, continuous improvement, application, telecommunications and technical outcomes. Bridge IT has some 40 variously qualified and experienced resources across numerous skill sets, agreements with subcontractors for resources and exclusive relationships with three recruitment agencies to access their databases. Bridge IT understands that some requirements are time critical so has: • refined its capability to quickly develop a detailed understanding of client environments for reviewing, benchmarking and developing solutions; • frequently acted as a prime contractor during implementations, deployments and transformations; • utilised subcontractors to access specialist skills; and • worked as part of a broader team, comprising client and third party resources, to deliver specific projects. Bridge IT uses a standardised work order to expedite delivery of services and a transparent competitive process that delivers value for money and is responsive to changing demand.


Bridge IT is familiar with, and accesses a wide range of processes, methodologies & practices through its many resources, including: • PMBoK and PRINCE2 for project management with resources accredited at various levels within AIPM and PMI, including MPD and Fellows of AIPM; • Agile, including SCRUM, and Rational Unified Process (RUP) for software development; • ITIL Foundation certified resources for service delivery and support; • Cert III and IV resources for workplace assessment, training, coaching and mentoring; • Cert III Procurement; • security and Information under- and post-graduate degrees; • under- and post-graduate degrees in ICT, Electronics and Architecture; • quality management including Six Sigma TQM; and • network engineering, including Cisco, Red Hat and Microsoft. • Certified Enterprise Architects Bridge IT resources hold varying levels of security classifications up to TSPV and degrees up to PhD. Bridge IT readily aligns its processes, methodologies and practices to those of its clients. Bridge IT has established PRINCE2 Project Management Offices for clients and is establishing ITIL-based service delivery and support practices.


ICT Benchmarking

Bridge IT undertakes reviews of ICT enterprises to benchmark and advise on efficiency, effectiveness, capability and capacity gaps and cost to remediate. The reviews embrace directions in technologies, processes and procedures, modernisation, future proofing and emerging trends in ICT operations. Bridge IT can draw on an extensive network of subject matter experts in this field and resources that are familiar with like enterprises throughout the industry for advice. Bridge IT has completed such assignments with: • Attorney General’s Department (AGD) o ICT Expert Consultancy Services (May – Jun 11). Engaged to assist Noetic personnel to benchmark enterprise operations to develop ICT-related cost and business requirements information, produce information for Cost Benefit Analysis Report and review Report for consistency and quality of ICT-related business information. o High-Level Gap Analysis (Jan – Feb 10). Undertake an on-site review and interview stakeholders, benchmark and gap analysis, make recommendations and report and recommendations to management. Recommendations were implemented. • Geosciences Australia (GA) – High-Level ICT Review (Jul – Aug 07) Bridge IT undertook a high-level ICT review and gap analysis to benchmark operations and performance, estimate business ICT requirements, identify gaps and recommend remediation measures, including costing. Recommendations were implemented.


Organisation Name CDRU NSW Pty Ltd (Cost Down Revenue Up)

Trading Name Cost Down Revenue Up

Contact Mr Ian Woollett

Address Level 1, 153 Walker Street

Suburb North Sydney



Website www.cdru.com.au


ABN 58134655673

Company Background

CDRU provides strategic IT sourcing services to large, complex ASX top 200 or public sector organisations driving sustainable cost reduction initiatives while meeting business requirements for growth. We partner with our clients through a transparent business model that is based on vendor independence and risk-sharing through outcome oriented fee structures. The cornerstone of CDRU’s proven methodology is that cost reduction initiatives require the interlinking between IT strategy development aligned with business needs and IT Procurement, with strong category experience and operational implementation experience to realise cost reduction. How we deliver CDRU applies a proprietary method that integrates the areas of strategy, procurement and implementation in one business case assessment. Step 1: Current State assessment of the enterprise and interrelated core infrastructure across storage, server and desktop, voice and data networks, as well as applications and middleware. Step 2: Financial assessment across operational, capital and staffing budgets. Step 3: Define ‘future state’ operating models and technology options, including the development of infrastructure roadmaps that are best practice whilst reflecting the latest market conditions and vendor offerings. Step 4: Identify Business Case opportunities that can be implemented


CDRU has a proven track record of delivering outstanding results for its clients. All engagements are overseen by a peer review QA system to ensure the highest quality and consistence of deliverables. This quality is demonstrated by the repeat business CDRU obtains from large government and corporate clients, such as Hunter Water, IAG, First Data, Coates Hire, RICOH, Transfield Services, Investors Mutual Limited. Our consultants are qualified in a range of program & project methodologies (PRINCE2, MSP, PMP, etc.).

ICT Benchmarking

CDRU’s engagement methodology for benchmarking calls for an initial current state assessment detailing the technology environment throughout the organisation including IT usage profiling, technology snapshots, and the overall cost of IT ownership. The costs generally encompass multiple towers offering executive IT a unit cost view. CDRU has


produced these costs across a number of industries including government, engineering, manufacturing, health care, banking and finance. The IT spend of these clients annually ranges from $20M to $200M and the IT profile includes clients that are in-sourced, out-sourced, or a combination of both. Cost data is analysed and classified for future use as a baseline metric. The data is regularly reviewed and adjusted based on market trends and evolutions. The baseline data is used as a “line in the sand” metric in exposing an expected market position. In providing our clients with a baseline, CDRU utilises data from the following reference groups: Peer Group – Organisations associated with a similar industry profile. Wintel Group – Organisations with a predominately Wintel server fleet. Midrange - Organisations that rely on mid-range platforms for core applications. Mainframe – Organisations at various lifecycles of mainframe usage. Storage – Organisations with a similar storage footprint. Desktop – Organisations with similar desktop profiles and challenges. Service Desk – Organisations with a mature or emerging service support process. Current projects - QR National where CDRU benchmark exercises were used to determine supplier value and Transfield Services whereby a CDRU benchmark triggered a go to market strategy for all telco services.


Organisation Name Compass Management Consulting Pty Limited

Trading Name Compass Management Consulting

Contact Mr Maurizio Marmotta

Address Suite 602, 275 Alfred Street

Suburb North Sydney



Website www.compassmc.com


ABN 72063675436

Company Background

Compass is a global independent Fact-Based management consulting firm that identifies and delivers significant improvement in the ICT and business operations of large organisations. At the core of Compass' Fact-Based approach is the use of benchmarking and root-cause analysis as techniques to enabling clients to achieve world-class operational excellence. Established 27 years ago, Compass is widely recognised as the leading provider of ICT benchmarking services.

Compass clients have at their disposal a combination of the world's most comprehensive database of performance metrics; a true globally-imbued team of expert consultants; and a suite of sophisticated proprietary analytical models and tools to help identify and address operational performance issues.

Compass performs approximately 2,500 benchmarks in 43 countries every year, and to date, has analysed $178 billion of client operating costs and delivered over $31 billion to their bottom line through improvements in operational efficiency, enhancements in quality, and optimised sourcing.

Regular Compass clients are typically 27 percent more efficient than when they first used Compass.

Clients include the Dept of Commerce NSW, South Australia Government, New South Wales Police, Qld Government, Roads and Traffic Authority NSW, Qld Health, IAG, ANZ, CBA, QANTAS, AMP, and MLC.


Compass is accredited as a signatory to the Government Information Technology Contracting (GITC) Framework - version 5 in the State of Queensland as Q-3137. Accredited Modules are ICT Contracting Services and ICT Consultancy.

Compass consultants are proficient in ITIL and CMMI techniques and models.

ICT Benchmarking

Compass offers benchmarking services that cater to the needs of both in-house and outsourced ICT operations.


For in-house ICT operations, Compass services focus on assisting organisations achieve operational excellence through cost and service delivery improvements that are aligned with Best Practice.

For outsourced ICT operations or clients investigating their potential to outsource, Compass offers services that can assist at every stage of the sourcing lifecycle. They include:

Outsourcing Strategy - What should be outsourced?

Bid and Negotiation Support - Compass helps develop RFPs, review vendor proposals, select a candidate, and negotiate mutually beneficial terms.

Proxy Bids - A market-based assessment of a particular set of services to determine if an existing vendor is delivering value.

Benchmarking Clauses - Compass helps develop ‘actionable’ benchmark clauses.

Mid-Contract or End-of-Contract Decisions - Compass provides facts to enable an objective review of existing services and potential alternatives.

Organisational Governance - Compass assists in developing measures and processes to define and reach long-term goals.

Ref:Roads and Traffic Authority NSW - Compass has provided Performance Improvement benchmarking across all ICT areas at the RTA for the past ten years.

Ref:Government Chief Information Office NSW - Compass has provided a comparison of price and service level performance for a large number of NSW government agencies


Organisation Name CPT Global Limited

Trading Name

Contact Mr Steve Hickey

Address Level 4, 161 London Circuit

Suburb Canberra



Website www.cptglobal.com


ABN 16083090895

Company Background

CPT Global Limited is an established and proven independent technical and IT management consulting services company with over 200 consultants working with almost 70 clients worldwide. CPT’s head office is in Melbourne with offices in Canberra, Sydney, London, Munich and New York, and is listed on the Australian Stock Exchange (ASX:CGO).

With its IT management consulting services, CPT focuses on providing the IT organisation with independent client-side consulting services leading, coaching and partnering with each client’s IT management team. This extensive and proven management consulting practice leverages the extensive experience of our professionals to deliver practical quality business solutions and advice to our clients.

CPT’s professionals have experience in areas such as ICT Strategic Planning, ICT Sourcing Strategies, Business Cases, Business Requirements, Information Architecture and Complex Project Management. These services are predominantly provided to the Government, Health and Banking and Finance industries.

CPT’s independence and experience ensures that our clients receive strategies and ongoing advice that has no conflict of interest with the selection of packages/products or delivery service providers. CPT is always prepared to support the implementation of our recommendations.


CPT Global is an ISO 9001:2000 quality accredited organisation. The application of our business processes and policies ensure that only suitably experienced consultants deliver our services. CPT Global services are delivered through the application of consultant experience, CPT processes and client’s processes to ensure that delivery meets the client’s objectives and risks are mitigated.

ICT Benchmarking

CPT regularly provides benchmark services to Federal and State government departments and agencies as well as commercial organisations of small to large scale. These include:

- Department of Finance and Administration;


- VicRoads;

- Child Support Agency;

- Centrelink;

- Medibank Australia Limited;

- DHS Office of Housing.

CPT provides benchmarking services to clients across a range of platforms and service delivery areas across both mainframe and distributed infrastructure platforms (including desktop, network, servers, storage, service desk etc).

CPT maintains a repository of market / industry information that allows it to rapidly and cost effectively develop benchmark costing models and utilize them to assess value for money against the current market.

The benchmarks are developed and adapted for each client context by experienced independent senior consultants who understand Infrastructure Service Management and how to utilize the benchmark data to evaluate and assess Service Provider / Vendor proposals or to assess actual service delivery.


Organisation Name Deloitte Touche Tohmatsu

Trading Name Deloitte

Contact Mr Dean Grandy

Address 8 Brindabella Circuit

Suburb Brindabella Business Park



Website www.deloitte.com.au


ABN 74490121060

Company Background

Deloitte offers a leading global firm with decades of experience servicing Public Sector clients in Australia and internationally. Our key assets are our ability to resource a diverse range of skills and experience across our national practice to meet your needs in an efficient and cost-effective manner. Supporting our key personnel are Deloitte’s global methodologies and tools together with a pool of over 4,500 employees in Australia whose skills and experience are shared through an extensive knowledge management capability.

Deloitte’s depth of experience and our strong technology acumen together with our proven methodologies and tools combine to differentiate us from our competitors. Our solutions are based on the Deloitte CIO Management Framework™ and our Enterprise Programme Management Framework (EPMF). These frameworks assist in the alignment of ICT strategy with business strategy through the assessment of capabilities and opportunities and the optimisation of an organisation’s portfolio of programs and project.

Deloitte has a proven track record working collaboratively with our government clients to successfully implement the frameworks. As a result, we are confident that we can bring a strong combination of knowledge and technical expertise to the ICT Management Consultancy panel.


ICT Benchmarking

Deloitte has delivered ICT benchmarking engagements in Australia and globally. Up to date data, statistics, material and deliverables from these engagements, and variables are held in a global knowledge management system. Deloitte’s Canberra team has access to the latest industry information through this medium. Deloitte also has a number of tools for undertaking ICT benchmarking assignments, including:

DeloitteDEX - Deloitte’s specialised benchmarking tool developed in response to requirements for comparable performance data across a range of functions and used to conduct benchmarking against global standards. It assists in enhancing organisational management through access to global best practices in several business processes including eBusiness, IT management, governance / compliance, risk management / controls and growth.


APQC - Deloitte is a member of the American Productivity & Quality Centre (APQC), an internationally recognised resource for process and performance improvement

In addition, Deloitte has established a Benchmarking Centre of Excellence (CoE) that focuses specifically on this specialisation, providing significant benefits to the client with fact-based, leading practice-focused reports.

We have considerable experience undertaking this work. For example:

- Australian Hearing - Benchmarking of Contract for the Supply of Devices and Services

- Australian Bureau of Statistics (ABS) - Performance Benchmark Against International Organisations


Organisation Name Dimension Data Australia Pty Limited

Trading Name Dimension Data Australia Pty Limited

Contact Mrs Emily Slawson

Address Unit 7, 18 - 20 Brindabella Circuit, Brindabella Business Park

Suburb Canberra



Website www.dimensiondata.com


ABN 65003371239

Company Background

Dimension Data was founded in Sydney in 1987. Dimension Data Australia has a strong national presence, with offices in Adelaide, Brisbane, Canberra, Melbourne, Perth and our head office in Sydney. Dimension Data is a wholly-owned subsidiary of Nippon Telegraph and Telephone Corporation (NTT), a Japanese-based service provider with over $100 billion in annual revenues and nearly 200,000 employees (listed on the Japanese stock exchange). Dimension Data is positioned at the forefront of networking and communications in 47 countries around the world. Dimension Data, a specialist IT services and solutions provider, helps clients plan, build, support and manage their IT infrastructures. Dimension Data applies its expertise in networking, converged communications, security, data centre solutions, Microsoft and contact centre technologies, and its unique skills in consulting, integration and managed services to create customised client solutions. Drawing on our experience in consulting, professional services, project management and managed services, we deliver a full lifecycle of services.


Dimension Data’s comprehensive quality management system has been successfully certified to the internationally recognised ISO 9001:2008 standard in our Sydney office and in our Perth office by BSI Management Systems, a JAS-ANZ accredited certification body.

ICT Benchmarking

DDSC understands a key component in any strategic or operational decision is the financial assessment. Within the financial assessment a benchmark provides critical external comparative information to provide a baseline when performing a risk analysis, evaluating sourcing options and making strategic decisions. DDSC uses a combination of modeling and market data to provide comparative benchmarking data. The basis of the benchmarking models have been used and validated for many years. The advantage of using a model is the flexibility which is based on understanding the underlying structure and organisation of the ICT environment. The models combine key market metrics and detailed understanding technology, process and organisation to provide the benchmark


data. DDCS consultants have many years of experience in analysing benchmark data and providing critical input into the decision making process. DDCS consultants continually are updating and validating benchmarking methodology and data. DDCS integrates the benchmark analysis with the other areas of strategic consulting to enhance the IT decision making process and reduce overall IT costs. Examples follow: Department of Human Services: Delivered in 2011 a deployment strategy for the desktop fleet including costing estimates. The benchmark looked at detailed activities for the ‘deployment life cycle’ and provided cost and effort estimations for the deployment over varying periods with a series of options for procurement. OZ Minerals: Delivered in 2010 a Disaster Recovery (DR) strategy for the IT environment. The benchmark provided the costs for the various identified DR options. The benchmark was a key factor in the solution selection.


Organisation Name DMV Consulting (Exeter (AUST) Pty Ltd ATF Exeter Family Trust)

Trading Name DMV Consulting

Contact Mr David Vincent

Address PO Box 909

Suburb Jamison



Website www.dmv.com.au


ABN 88675004297

Company Background

DMV Consulting is a Canberra based consulting firm, which brings together a wealth of expertise from a broad base of experience. Our team of highly motivated and skilled consultants are committed to providing high quality, cost-effective outcomes for our clients using proven and contemporary accountancy and business advisory methods and practices. DMV Consulting believe that our professional staff and relevant qualifications and up to date experience, combined with a demonstrated commitment and ability to deliver high quality, competitively priced solutions to clients, make DMV Consulting an excellent candidate for inclusion on this Panel. We are focused on helping clients use technology to create sustainable organisational benefits and to optimise business performance. When we serve our clients on technology issues, we combine our industry knowledge and practical ‘real world’ experience in technology solutions with our traditional strengths in strategy, organisation, and operations.


The DMV Consulting is applying a quality management system that is designed to maintain and continually improve the effectiveness and efficiency of the organisations’ performance. The quality management system manual meets the requirements of ISO 9001:2008.

ICT Benchmarking

DMV Consulting has undertaken a number of benchmarking assignments to establish and develop a baseline cost for current ICT delivery to assist in informing future direction and delivery. The application of benchmark material, be that published salary survey sources, customised surveys or other data collection options will assist in understanding the market position, current trends and the best way to measure and evaluate performance. DMV Consulting undertook the delivery of AusAID’s ICT baseline contractor response to the Gershon Review into the Australian Government's use and management of information and communication technology. This required collection of all contractor related performance measures, operating expenses, capital expenditure and AusAID ICT metrics. Key metric data collected included ITIL application, Platform applications, ICT staffing profiles and costs. DMV Consulting was also involved in the establishment of a


benchmarking program for Defence’s ITIL based Regional ICT Market Testing Program to ensure that the service provider’s delivery against the ITIL framework had relevant and measurable KPIs. When developing and assessing operational performance, we focused particular attention on the intended and expected outcomes, ensuring that the targets did not contribute to unintended behaviour. The selection of operational performance measures will invariably dictate particular behaviours by management and staff. We also ensured a quality audit program was in place to gather requisite performance data from contract commencement and that an independent expert was also involved to ensure a transparent and fair benchmarking process.


Organisation Name Dowling Consulting (Trustee for the Dowling Group Trust )

Trading Name Dowling Consulting

Contact Mr David Dowling

Address 3/312 St Kilda Rd

Suburb Southbank

State Victoria Postcode 3006


Website www.dowlingconsulting.biz


ABN 63286680686

Company Background

Dowling Consulting was formed in 2002 and now has over 50 professional service consultants in Adelaide, Melbourne, Sydney and Frankfurt Germany with concrete plans to establish our Canberra office in 2009. Our expertise is mainly in IT Management Consulting, Supply Chain process improvement and transformation, IT Service Management, IT Organisational improvement and Transformation, IT and Business Strategic planning and general management consulting.


Dowling Consulting are accredited ISEB ITIL trainers and Examiners and ISO 20000 consultants and trainers.

We have qualified ITIL experts, 2 x ISO 20,000 accredited trainers, 2 x COBIT accredited auditors,

1 x CMMI accredited , Prince II and PMBok accredited project managers and qualified MSP practitioners.

ICT Benchmarking

In our roles in IT transformation, we develop detailed cost analysis and benchmark analyses for our customers in order to ascertain the improvement opportunties and the magnitude of those opportunities.We derive our information from multiple industry reputable sources for IT benchmarks, service level benchmarks and service delivery benchmarks.

Case Study 1 - Help Desk review - Department of Premier and cabinet NSW

Dowling consulting conducted a detailed review of the help desk and produced performance metrics against best practice help desk metrics produced by the Help Desk Association of Australia. The resultant report identifed the areas of deficiency, the possible remedies and benefits of service improvements.

Case Study 2 - Bluecope Steel desktop TCO

Dowling Consulting conducted a "Value for Money" exercise for Bluescope Steel to ascertain the total cost of ownership of their 12,000 + desktop fleet against industry


benchmarks. We further tested the TCO benchmark against their outsourcing contract and recommended remedial actions to lower the TCO based on the findings, contractual limitations and available technology and service options.


Organisation Name Enterprise Architects Pty Ltd

Trading Name Enterprise Architects

Contact Mr Mac Lemon

Address Level 46 Rialto Tower South 525 Collins Street

Suburb Melbourne



Website www.enterprisearchitects.com


ABN 76908214788

Company Background

Enterprise Architects is an Australian professional services firm specialising in enterprise & IT planning and architecture. We supply expert Consulting, Training & Recruitment services, delivering IT roadmaps and architectures and helping organisations to develop high performance architecture teams. Operating since 2002, many of Australia's leading organisations have engaged us as their strategic partner for IT planning and architectures, to improve architectural thinking and to develop and recruit their Strategy and Architecture teams. As of May 2010 we are represented by around 60 professionals in 3 locations in Australia and overseas. Our Consulting Division works with CIOs, chief architects, strategy and transition managers to develop right-fit enterprise and IT architecture capabilities for their organisation, and to deliver strategic roadmaps at an enterprise, business or local level. Our Training Division is an accredited supplier of TOGAF training and certification courses, world-wide. TOGAF is the Open Group Architecture Framework, a methodology that unites business planning, IT architecture and project management. Our TOGAF expertise enables our consultants to apply rigorous methods to the planning process, leading to robust outcomes that stand the test of time and scrutiny. Our Recruiting Division is a leader and innovator in staffing solutions for business technology architecture internationally.


The Open Group Architecture Framework (TOGAF) - Version 9, Enterprise Edition - is an open, industry consensus framework and method for enterprise architecture. Enterprise Architects is an accredited provider of TOGAF training services. TOGAF is developed and maintained by members of The Open Group, working within the Architecture Forum (refer to www.opengroup.org/architecture). The original development of TOGAF Version 1 in 1995 was based on the Technical Architecture Framework for Information Management (TAFIM), developed by the US Department of Defense (DoD). The DoD gave The Open Group explicit permission and encouragement to create TOGAF by building on the TAFIM, which itself was the result of many years of development effort and many millions of dollars of US Government investment. Starting from this sound foundation, the members of The Open Group Architecture Forum have developed successive versions of TOGAF and published each one on The Open Group public web site.


ICT Benchmarking

Enterprise Architects provides a range of benchmarking services: ? Program and project benchmarking against strategic, architectural and program objectives ? Assessing ICT investment against strategic and architectural objectives ? Benchmarking the effectiveness (including cost effectiveness) of Strategy and Architecture functions, and recommending improvements Our methods and deliveries are based on Version 9 of The Open Group Architecture Framework (TOGAF), an industry consensus framework for business and IT planning and architectures. One of TOGAF’s core concepts is the establishment and maintenance of an architecture capability, and operationalizing the architecture function as a business within the broader enterprise. We are able to drawn TOGAF’s comprehensive framework, to provide benchmarking services against an internationally recognized framework. References: AMP Ltd (2009): Assessment of architecture function and roadmap for improvements, focusing on governance and architectural services. National Australia Bank (2010): Assessment of the solution architecture & design processes, defining roadmap for process and operational improvement to deliver a 30% efficiency and effectiveness improvement over a 3 year period. This engagement was undertaken as part of a productivity improvement program across all of NAB’s technology units.


Organisation Name Ernst & Young Australia

Trading Name

Contact Mr Andrew Garner

Address Ernst & Young, GPO Box 281

Suburb Canberra



Website www.ey.com/au


ABN 75288172749

Company Background

Ernst & Young helps companies in businesses across all industries — from emerging growth companies to global powerhouses — to deal with a broad range of business issues. Our 114,000 people in 140 countries around the globe pursue the highest levels of integrity, quality and professionalism to provide clients with a broad array of professional services.

Quality In Everything We Do

Ernst & Young’s integrity and professional competence are the cornerstones of our global organisation. We work hard to earn and maintain our clients’ trust and confidence.

Services Offered

Ernst & Young provides a range of services, including advisory, assurance, tax, risk, technology, transactions, and human capital services.

Industry Focus

Globally, Ernst & Young supports 26 industry sectors, including Government. The Centres are dedicated to bringing insights to clients, sponsoring dialogue among industry stakeholders and linking our professionals to facilitate collaboration and knowledge sharing.

Culture

Ernst & Young would not be such a successful organisation without great people and strong teamwork. We provide our people with solid career growth opportunities and a people-oriented workplace environment. Our philosophy, quite simply, is that when our people achieve their best, so do our clients.


We are very proud of the fact that Ernst & Young has held ISO 9001 certification since 1993. All Ernst & Young personnel are responsible for understanding and applying our quality procedures and are appropriately trained upon commencement of their employment. Each person has the responsibility and authority to initiate quality improvement requests for any non-conformance encountered or for suggestions for improvement.


ICT Benchmarking

Ernst & Young established its benchmarking service line in 2002 following requests from our clients for a richer benchmarking experience than that offered by traditional benchmarking houses. Our benchmark offering differentiates itself by (1) supplementing benchmark data with rich commentary provided by our experienced senior advisors and (2) developing and interpreting benchmark materials to suit the particular needs of our clients. Two recent projects are described below.

Australian Shared Services Benchmarking Association

We worked with participants to design and develop a benchmarking survey designed to compare IT performance across the enterprise. The final report included 27 metrics each with detailed commentary and a chapter of supporting context information (qualitative data). The study concluded with a half-day Better Practice Forum for all participants.

Western Power Corporation

Performed a study of IT&T service delivery models. We designed a bespoke benchmark survey tool and sent this to a select list of clients. Client responses were combined to form an anonymous data set against which comparisons were made. The study identified specific areas where Western Power could improve its performance.


Organisation Name Essential Utilities Corporation Pty Limited

Trading Name Essential Utilities Corporation

Contact Mr Gary Trewin

Address Level 7, 221 Miller Street

Suburb North Sydney



Website www.euc.com.au


ABN 11071520379

Company Background

EUC is a privately-owned Australian company employing 18 fulltime staff with offices in Sydney, Melbourne, Brisbane and Auckland, specialising in tendering and benchmarking ICT services. EUC is independent with no affiliations to any service provider. By virtue of this independence, carriers and service providers willingly participate in EUC benchmarks and share the key metrics that ultimately determine their prices. EUC does not provide advisory or design services which create a potential conflict of interest from an independent benchmarking perspective. EUC, founded in 1996, provides ICT tendering, evaluation and benchmarking services to Australasia’s major government and corporate entities. EUC clients (since 2010) include; Centrelink, DEEWR, Customs, Finance and Deregulation, Reserve Bank, Australian Government Solicitor, Australia Post, Medicare, Country Energy, Sparq, Salvation Army, Westpac, NAB, CBA, ANZ, Macquarie Bank, Boral, Downer, CSR, Rio Tinto, AGL, Xstrata, Orica, News Limited, Fairfax, Tabcorp, Toll, Microsoft, Lend Lease, Fujitsu, CSC. EUC’s ICT benchmarking services are also provided to over 500 other federal, state, local government and corporate entities. This unique, current insight of ICT “best practice”, when combined with EUC’s rigorous baseline profiling and benchmarking methodology, enables accurate, detailed ICT benchmarks to be constructed, validated and achieved.


ICT Benchmarking

EUC’s ICT benchmarking services are also provided to over 500 other federal, state, local government and corporate entities. This unique, current insight of ICT “best practice”, when combined with EUC’s rigorous baseline profiling and benchmarking methodology, enables accurate, detailed ICT benchmarks to be constructed, validated and achieved.

EUC’s methodology is based on a detailed understanding of the primary price drivers that impact on the market pricing for ICT services. EUC constructs detailed infrastructure, usage and services profiles for all ICT services, Carriage, Infrastructure and Services. The EUC profile process unbundles all current services to a level at which the various price drivers for each element can be determined and quantified. This enables EUC to identify current, relevant benchmark peers to produce a single, best practice benchmark. The


benchmarks are applied to the detailed profiles and a granular service-by-service benchmark report prepared. The Report includes “Total Cost of Ownership” analysis as well as the individual rates and charges. EUC can, if requested, present their detailed findings to the incumbent providers to enable the incumbent to review, interrogate, understand and accept the benchmark and to ultimately respond positively by meeting any gap between the status quo and the benchmark prices. The process above is as provided by EUC to our clients including those referenced under Company Background.

Examples: Centrelink engaged EUC to benchmark their major Telecommunications agreements. Detailed profiles were constructed and peer groups identified which were accepted by the incumbent providers. Market benchmarks were then identified and the impact on current costs calculated with substantial savings achieved. Similar benchmarks were conducted for DEEWR and Customs. AGIMO engaged EUC to provide current market benchmarks for Internet Based Network Connection Services to assist with RFT evaluation across multiple respondents.


Organisation Name ET Business Solutions (Talasch Investments Pty Ltd)

Trading Name ET Business Solutions

Contact Mr Eugene Talasch

Address 100 Lyons Road

Suburb Lakesland



Website www.et-business-solutions.com


ABN 97115021399

Company Background

ET Business Solutions was established in 2005 to close the gap between client needs and what other benchmarkers deliver, and has quickly become the preeminent boutique Benchmarking organisation in the Asia Pacific region. We pride ourselves in measuring the success of a benchmark by the value to clients of the assessment outcome. ETBS own our data, i.e. it is not purchased or acquired second-hand, and can verify that all data has gone through our rigorous and robust processes. Our point of difference is that we drill deeper into organisational cost structures. We are uniquely positioned to provide clear, substantiated and unambiguous observations and recommendations. ETBS’ experience incorporates both client-side and vendor-side IT measurement; in-house and outsourced IT departments; government and corporate. We offer a full suite of IT measurement services, including: internal agreement/external outsourcing contract benchmarks; due diligence on tender evaluations and mid-contract reviews; SLA comparisons; value assessments; and metrics program design. ETBS staff possess a blend of IT and financial management skills. Combined with our experience in conducting hundreds of local and global benchmarks, and ability to tailor a solution to client requests, we deliver outcomes that continuously improve organisational performance.


ICT Benchmarking

ETBS has experience working with Government organisations including ACT, VIC, QLD and NSW Government and the ATO, as well as some of the largest commercial organisations in the world from sectors including vehicle manufacturing, multimedia, airlines and not-for-profit.

ETBS benchmarks by conducting on-site interviews with key operational managers and executive to understand scope and scale of services delivered, capturing volumetric and environmental information as well as insight into political considerations.

ETBS normalise peer environments to match clients providing an apples-to-apples cost and metrics comparison. We then use the data to analyse, compare and produce reports including graphs, charts, tables, commentary, observations and recommendations.


Playbacks are provided throughout the engagement to check for understanding and presentations are provided as requested.

A recent benchmark engagement where the above methodology was used was on the ACT Government In-House IT service provider. The benchmark included all major IT towers as well as drilling into security, asset management and storage.

ETBS were recently engaged to review an existing contract between Queensland DET and their supplier. The Price assessment enabled both client and supplier to compare prices against Current Market Pricing for a comparable service. ETBS provided reports outlining client positioning against qualified peers, identified several out-dated contractual obligations, provided value added considerations for both parties once re-negotiations took place, including benchmarking SLAs, email should be benchmarked independently and adjusted Service Desk metrics to comply with ITIL.


Organisation Name Gibson Quai-AAS Pty Ltd

Trading Name

Contact Mr Jonathan Jones

Address Level 4. 31 Market Street

Suburb Sydney



Website www.gqaas.com.au


ABN 91009323620

Company Background

Gibson Quai-AAS is an independent, specialist Telecommunications and Information Technology consulting company. The company offers a comprehensive set of professional, market research and execution services to Telecommunications end-users, carriers, service providers, regulators, and investors.

The company has a track record of excellence in business and technology consulting spanning more than 20 years. GQ-AAS also owns Telsyte, a leading research company that delivers market and industry research reports and advisory services specifically focused on the Australian convergent Telecommunications sector.

GQ-AAS is owned by UXC Limited a ASX listed IT&T services company however GQ-AAS operates as a separate company and business.


The company is fully accredited to Quality Assurance Standard ISO/SA 9001/2000.

ICT Benchmarking

The GQ-AAS benchmarking service allows businesses to compare pricing of fixed voice, mobile, data and contact centre services with prices negotiated by organisations of similar profiles.

Regular price benchmarking allows organisations to continually assess the competitiveness of a contract, and when combined with in-contract benchmark price adjustments, will ensure competitive prices over the life of the contract.

The GQ-AAS benchmarking database is the most extensive and up-to-date Australian database available and contains information on more than 60 client organisations, including many of Australia’s top 100 organisations. GQ-AAS advanced benchmarking software and modelling techniques can provide results specific to any organisation’s network and allow for the analysis of both carriage and managed services.

GQ-AAS have recently carried out a number of benchmarking projects and can demonstrate a significant track record in providing expert advice in the area of telecommunications benchmarking services. Two of the most recent projects include:


NSW Department of Commerce: GQ-AAS undertook an independent benchmarking of telecommunications services of 34 agencies within the NSW Government. The benchmark identified the prices these organisations paying to suppliers of fixed voice, mobile and data services and determined their competitiveness against Australian telecommunication market best pricing practice.

Northern Territory Government (NTG): GQ-AAS undertook a benchmarking review of NTG fixed voice, mobile and contact centre services. The benchmark was used to assist NTG with its internal benchmarking to ascertain value for money with respect the current environment, infrastructure and service.


Organisation Name Global Sapphire IT (Australia) Pty Ltd

Trading Name

Contact Mr Joce Santa Maria

Address 8 Carinya Road

Suburb Picnic Point

State New South Wales

Postcode 2213


Website www.gsiorg.com


ABN 91106950565

Company Background

GSI’s core competencies are in the areas of providing ICT solutions, strategic alliances and value-added services. At GSI, we undertake strategic alignments, whether such alignment is between ICT and business strategies, or a re-engineering of business processes. We adopt a solutions-oriented approach to the application of its technology, and doing so with the knowledge and understanding of key industries and business processes to deliver objectives. We work with you to facilitate a one-stop-shop of integrated services which ensures that your objectives are fulfilled in a rapid timeframe. Combining solid industry experience and technology skills, GSI possesses a strong functional perspective that makes it effectively capable to provide counsel on technical information, develop and link it to business strategy in a cost-effective manner. GSI resources have extensive experience in the Information and Communications Technology industry providing consulting to such arenas as Australasia, Asia Pacific, Europe, Middle East and the US. Our experience and reputation for delivering high quality outcomes and achieving outstanding results working with our organisations continue to grow. It will come as no surprise to the market that we consider our experienced team to be GSI’s key winning differentiator.


Oracle Business Partner; Members of Australian Institute of Management; Members of the Australian Computer Society; Members of the Project Management Institute; Members of the Institute of Management Consultants; Prince 2 Practitioners; OPM Practitioners. PMBOK Practitioners BABOK Practitioners

ICT Benchmarking

GSI helps the organisation implement ICT Benchmarking through the business process or function, a range of research techniques GSI uses may be required in particular to handle the spending of hardware, software, outsourcing and in other areas required. Organisations target specific business processes, using detailed surveys of and practices used to identify business process alternatives from leading companies. GSI helps conduct visits to "best practice" companies to identify leading edge practices, and implement a means to mutually exchange information beneficial to all parties in a benchmarking group


and share the results within the group and implement new and improve business practices through informal conversations with customers, employees, or suppliers; exploratory research techniques such as focus groups; or in-depth marketing research, quantitative research, surveys, questionnaires, re engineering analysis, process mapping, quality control variance reports, or financial ratio analysis.

Blue Dot: Identify other industries that have similar processes - evaluation and structuring organisations that are leaders in these areas using ICT Benchmarking to help forge a strategy for the organisation going forward.

Burwood Council: Consult customers, suppliers, financial analysts, trade associations, and magazines to determine which organisations are worthy of study. Surveyed companies for measures and practices


Organisation Name Goal Professional Services Pty Ltd

Trading Name Goal Group

Contact Mr Alan Rankins

Address 7 Riverside Drive

Suburb Mayfield West



Website www.goalgroup.com.au


ABN 65 122 098 695

Company Background

Goal and the Goal Group were established in 2006, utilising consultant/PSP experience in Project and Program Management and Change Management, with a particular emphasis on continuous improvement.

Goal and the Goal Group assists organisations to analyse and better understand their operating environments, in order to develop their capabilities in strategic procurement and supply chain capability. We gain a thorough understanding of the commercial and competitive environment and identify specific challenges relating to capabilities, policies and procedures. The Group’s expertise is in developing and implementing strategic solutions for our clients. Key to success is cost control, management of budgets, and capability improvements.

Headquartered in Newcastle and open in Melbourne, Sydney, Adelaide, Canberra and Wellington New Zealand, Goal operates across Australasia and globally. We cover strategic planning, governance, organisational maturity and portfolio/programme/project management consulting, training and delivery support services.

Goal’s clients have included KPMG, PWC, Rolls-Royce, Thales Australia, training providers, the Defence Materiel Organisation (DMO); Federal and State government departments and SMEs. We are innovators in the fields of leadership, learning and development. We have accredited Gateway Reviewers.

Goal is an Accredited Training Organisation for both MSP® and PRINCE2® and the Goal Group boasts an RTO in Project Management accreditation and certification.


Goal Professional Services Pty Ltdis an Accredited Training Organisation for PRINCE2 and MSP. A number of the Goal Group members hold ISO 9001/2000 accreditation. Specific members hold required engineering accreditations.

A Goal Group member is a Registered Training Organisation able to provide Project Management qualifications up to Advanced Diploma level.

Goal offers P3M3 organisational maturity assessments and Gateway Reviews.

Goal Professional Services is a member of the Defence Industrial Security Programme (DISP) and maintains appropriate defence security clearances for its consultants.


ICT Benchmarking

Goal believes that ICT Benchmarking can provide a clear unambiguous picture of ICT issues so they are finally understood by senior management. Goal ensures that Benchmarking can be used by senior executives to gain control of ICT expenditure and address strategic issues such as outsourcing. Many decisions to outsource are driven by inability to understand the potential to deliver service under the right conditions.

Our benchmarking methods provide Government departments and corporations the tools and understanding with respect to ICT investment and its impact on business performance. We advise if they are investing and performing above or below their industry average. It enables management to clarify their decisions with respect to ICT.

One of Goal’s Directors planned and managed a project for the then Victorian Office of the CIO, to establish standard procedures across 11 State Government Departments and agencies for measuring and analysing ICT-related expenditures, with a view to creating synergies at whole-of-Government level, and to support a central repository of information able to inform decision-making and procurement activities at whole-of-government level. The project required sensitivity to cross-Departmental concerns, and an understanding of current shared-services arrangements. The Goal Group has the capability and experience in ICT benchmarking at project and enterprise level, this includes both internal and industry benchmarking and analysis.


Organisation Name Grosvenor Management Consulting Pty Ltd

Trading Name Grosvenor Management Consulting Pty Ltd

Contact Mr Peter Macfarlane

Address Level 7/15 London Circuit

Suburb Canberra



Website www.grosvenor.com.au


ABN 47105237590

Company Background

Grosvenor Management Consulting is a private, Australian owned company and a leading provider of strategic and operational advice to public and private sector organisations. Grosvenor has a team of highly skilled and qualified consultants located in Melbourne, Canberra and Sydney. We are practitioners in a range of services including strategic sourcing, business improvement and program evaluation across a range of sectors including ICT. Grosvenor has developed significant ICT and technology strategies for organisations as diverse as the National Water Commission (ICT Strategy) right through to Centrelink (Digitisation Strategy). We have provided support in implementation of ICT projects, including business process analysis pre-implementation, project management and procurement support, through to evaluations and post implementation reviews. We have experience across all levels of government and the private sector with clients as diverse as ANZ Bank, Defence and the City of Melbourne. We are highly regarded by our clients, both for our ability to deliver, and for our ability to ensure the advice is practical and business outcome focused. We can provide full details of past projects and clients who will attest to the quality of our support. Further details on our capability can be found at www.grosvenor.com.au


Grosvenor has in place a quality system modelled on ISO9001. Our system has key measures, including meeting or exceeding expectations 100% of the time and resolving issues to the 100% satisfaction of the client. Our post project customer feedback has delivered an average score of 8 out of 10 for meeting expectations (5=met expectations) and 8 out of 10 for quality of consultants versus other firms (5=same).

ICT Benchmarking

Grosvenor has extensive understanding of and experience in conducting benchmarking and analysis of ICT spend, particularly the more complex aspects as it relates to ICT delivering organisational benefits (eg. reduced cost, improved outcomes). Two examples below relate to ICT cost benchmarking (ANZ Bank) and benefits realisation benchmarking (Centrelink). ANZ Bank, ICT Benchmarking. Undertook a full financial analysis and benchmarking of total IT service delivery operation (<$500m pa) including


data collection, cost attribution and benchmarking against peers and off-shore operations. Subsequently engaged by Esanda (subsidiary) to undertake a baseline costing, benchmarking and productivity review of IT technical support and infrastructure costs (>$22M per annum), development of a performance management framework to improve value of Esanda’s $10.6m spend on infrastructure support services and to conduct a cost effectiveness review of the technology infrastructure services provided by ANZ Bank’s internal capability to determine the appropriateness of the service delivery model and respective internal charges. The review covered the server and desktop environment, voice and data networks, mainframe processing and infrastructure related projects. Centrelink, Digitisation Strategy. As part of developing a digitisation strategy (involving data capture, workflow and digital imaging) to move the organisation towards a digital and workflow environment, away from a heavily paper based environment, to provide a single view across any customer channel encompassing branch, phone and internet. The strategy involved Australian and global benchmarking of costs and benefits, both direct and indirect, of moving towards such an environment, including outsourcing data capture.


Organisation Name IBM Australia Limited

Trading Name IBM

Contact Ms Permenthri Pillay

Address 8 Brisbane Ave

Suburb Barton



Website www.ibm.com.au


ABN 79000024733

Company Background

IBM is the largest information technology services company in the world, with $US103.6 billion of revenue, pre-tax profit of $US16.7 billion and total assets of $US109.5 billion. IBM service teams link with IBM industry experts, research divisions and thousands of business partners to help clients succeed in delivering business value by becoming more innovative, efficient and competitive through the use of business insight and information technology (IT) solutions. Worldwide, IBM employs over 355,000 people and has a significant global presence, operating in 170 countries, with approximately 60 percent of its revenue generated outside the United States. Approximately 65 percent of the company’s employees are located outside the United States, including about 30 percent in Asia Pacific.

IBM Australia Limited is a leading supplier of information technology, software and services. IBM is a significant business in Australian terms with more than 14,000 employees Australia wide, and a turn over of $AU 3.9 billion (FY2007). Entrenched professional networks with the wider international IBM community enable IBM to tap into the broad and varied resources of the corporation as a whole. IBM currently has a number of significant commitments under contract and has a well established relationship with the federal government sector


IBM across the whole of Australia and New Zealand has been recognised for its overall quality efforts by the granting of a single AS/NZS ISO 9001:2000 Quality Management System Requirements certification covering all Sales and Services activities. A condition of the certification is that IBM Global Services’ quality processes are audited on a regular basis and the majority of the yearly surveillance program is conducted in Services aspects of our business IBM’s Application Management Services (AMS) Delivery group has been assessed at SEI © CMMi 5, the first organisation within Australia and one of the largest world-wide to be independently assessed to be operating at this, the highest, level by the Software Engineering Institute (SEI).

IBM has undergone a number of audits to the AS/NZS ISO/IEC 17799:2004 Information Technology - code of practice for information security management and on each occasion the systems deployed to support clients have been found to be highly compliant.


ICT Benchmarking

IBM’s approach to ICT benchmarking leverages our own internal sources (IBM Benchmark Wizard) as well as external industry data (from organisations including Gartner and APQC) to compare key IT measures with organisations of a similar size or type.

IBM has templates for the collection of benchmarking data and the production of the statistics around performance against peer organisations. The output is a set of charts that then requires interpretation. IBM’s approach allows for the interpretation of the output in the context of the IT strategy, the role of IT, the IT environment and services that are provided by our experienced consultants who have knowledge of different IT environments, IT operating models, IT operations in similar organisations.

With access to MIT research as well as IBM’s own knowledge management infrastructure that allows us to harness global expertise and thought leadership regarding ICT spending performance and spend statistics across various IT cost elements.

IBM has successfully used IBM’s ICT benchmarking approach in the operations of Boeing Australia a major aeronautical engineering company where IBM compared current IT performance against industry leading practice benchmarks. IBM identified areas of improvement by understanding the variances in the context of their IT environment and summarised areas for potential change to improve the function of IT.

IBM has also assisted the Westfarmers/Coles IT merger, using benchmarks and IBM best practice data to quality assure their draft post transition IT organisation and governance model. IBM also presented options to determine the optimal structure and resourcing requirements going forward.


Organisation Name IDC Australia Pty Ltd

Trading Name

Contact Mr Gary Clarke

Address Level 11, 60 Marcus Clarke Street

Suburb Canberra



Website www.idc.com


ABN 13001657003

Company Background

Established in 1964, IDC is the premier global provider of market intelligence, advisory services (including benchmarking), and events for the information technology, telecommunications and home consumer market. In Australia, IDC has been operating since 1977.


ICT Benchmarking

IDC Australia's benchmarking solutions combine over 75 years of ICT experience. IDC Benchmarking Services has developed a strong reputation as a reliable and trusted provider of benchmarks, drawing on the experience of over 30 local analysts and more than 900 analysts globally. Headed by Mr Eugene Talasch (ex META and Gartner), IDC Australia posesses a robust reference-point and peer group database with past and present clients including: NAB, Westpac, ANZ, AMP, Allianz, BHPBilliton, Telstra, HP, EDS, CSC, IBM and others. IDC Benchmarking Service offerings cover all relevant ICT technology towers.

References:

1) EDS:

Name: Karl Bowen, Sales Director - Victoria; Sth Australia

Service Provided:TCO Desktop Benchmark

Industry: Banking & Finance

Scale: 40,000 desktops across Australia.

2) NSW Dept Primary Industries

Name: Russ Lawrence, Manager Customer Service

Service Provided: TCO Desktop Benchmark

Industry: State Government

Scale: 3,500 desktops, 135 sites throughout NSW


Organisation Name IMA MANAGEMENT AND TECHNOLOGY The Trustee for Metzke Nominees Trust

Trading Name IMA MANAGEMENT AND TECHNOLOGY

Contact Mr Ian Metzke

Address Level 17, 303 Collins St

Suburb Melbourne



Website www.ima-mt.com


ABN 37859379082

Company Background

IMA Management and Technology is a boutique information technology consulting firm that provides strategic planning, project management, business analysis and specialist technical expertise to deliver successful technology solutions.

With consulting experience across numerous industries, utilising various technologies and project management methodologies, we have become the preferred partner for many of Australia’s largest corporations, universities and government organisations.

A key factor that differentiates IMA Management and Technology from our competitors is our rigorous five stage recruitment process, of which only about 1% of applicants pass. Additionally, we invest heavily in staff training and development ensuring that our consultants are at the forefront of innovation.

The value proposition that we deliver to our clients is flexibility of engagement, competitive pricing and most importantly, high calibre consultants.

Our company has grown on a reputation of retaining the most talented consultants to ensure project success and technical excellence and we are well positioned to assist your organisation to realise its business and technology objectives.

As leaders in innovation and experts in project management, we have developed our own project management methodology which can be adapted to your organisation to ensure successful project outcomes.

IMA Management and Technology, where People + Innovation = Solutions.


IMA Management and Technology is currently undergoing accreditation to achieve ISO9001 Quality Management System certification, leveraging IMA’s existing proprietary quality methodology.

IMA Management and Technology utilises industry best practice project management methodologies in our service delivery including PRINCE2 (Projects IN Controlled Environments), PMBOK (Project Management Body Of Knowledge) and Agile.


Most of our consultants have individual accreditation with the relevant project management organisations such as Project Management Institute. Additionally, we conduct an in house training program to assist our staff to gain recognised project management certifications.

ICT Benchmarking

IMA Management & Technology has the capability and experience in ICT Benchmarking at a project and organisational level as well as against industry trends. IMA has a strong presence in many industries which gives it the ability to provide up-to-date reference resources for benchmarking purposes. IMA has a quality assurance methodology which includes processes for analysis, review and benchmarking to ensure that an organisation’s processes and spending decisions are aligned with its business strategy.

IMA Management and Technology had been involved in the following ICT benchmarking engagements:

Deakin University – IMA assisted Deakin University in identifying and reviewing vendors for the purchase of PCs for the organisation. In additional to the review of services, warranties provisions and rates provided by the vendors, IMA also benchmarked these as well as the proposed spending against industry trends.

Deakin University – IMA undertook a review and prepared a business case proposing a list of solutions to replace Deakin University’s server system. The list of solutions and spending were then benchmarked against other Australian universities’ and industry trends to ensure that the selected option will support Deakin University in its overall ICT strategy.


Organisation Name Integral Technology Solutions Pty Ltd

Trading Name

Contact Mr Cameron Tuesley

Address Suite 13 / 83 Leichhardt St

Suburb Spring Hill

State QLD Postcode 4000


Website www.integral-techsolutions.com


ABN 38097602901

Company Background

Headquartered in Australia, Integral Technology Solutions (Integral) works predominantly with Telecommunication Companies, Financial Institutions and Government Agencies throughout the Asia Pacific Region (Australia, New Zealand, Indonesia, Singapore, Hong Kong and Thailand).

Integral’s vision is "To deliver a successful outcome, for our clients and our colleagues".

Integral’s heritage has been in Technical Solutions and services based on J2EE technologies. Led by experts in their field, Integral’s mature capabilities in project, program and portfolio management has seen Management Consulting added to complement the Integral brand and service offering. Integral employs only the highest calibre Program and Project Managers in today’s industry. Integral’s Program and Project Managers bring a high level of expertise, acquired through education and experience, to a variety of organisational cultures. They are skilled in knowing how to organise and manage physical and human resources to best suit your organisational needs. Whether it is taking full ownership for achieving the desired outcome, reviewing project success, or simply offering guidance around practical solutions and best practice, Integral’s Program and Project Managers use industry standards and methodologies to address delivery, quality and governance. Integral employs only experienced and qualified professionals who can manage the spectrum from individual projects, portfolio of projects, or an entire program of work through all phases of the lifecycle. Engaging any of Integral’s professional staff can help your organisation reduce risk and increase the probability of success for your projects or programs.


Integral commits to Quality by leveraging a variety of industry best practice principles, standards and partnerships to act as enablers in each unique engagement:

• Australian Standard 4360 - Risk Management;

• ISO/IEC 27001 - Information Security Management;

• Australian Standard 8015-2005: Corporate governance of information and communication technology;

• Member of Australian Information Industry Association (AIIA);


• Memberships and accredited personnel in MSP™, PRINCE2™, PMBOK®, AIPM;

• Integral is currently working towards accreditation in both ISO 9000:2001 and CMMI;

• Integral Management Consulting Methodology (MCM);

• Integral Integration Methodology (IIM);

• Integral Software Development Methodology (IDM) Integral is also registered with the Queensland Government’s GITC certification Version 5. GITC Number ‘Q-2443’

ICT Benchmarking

Integral has strong capability analysing ICT best practice and market benchmarks. Integral’s capability has been proven throughout industry in public, private and multi-government agencies. Integral leverage off their internal capability, alliances, affiliations and networks to provide thorough evaluations through proven empirical and academic literature in the following functions:

1. ICT investment analysis,

2. Return on investment analysis,

3. Best practice methodologies,

4. Business process improvements,

5. Outsourcing (make vs. buy analysis),

6. Options analysis,

7. Quality control mechanisms,

8. Resource capacity and capability benchmarking,

9. Budget planning/ Investment control

Examples:

a) Integral Technology Solutions were sought to review a Financial Organisations server fleet and provide strategic recommendations for reducing costs whilst reducing technological reducing and achieving greater efficiency gains. Our consultant was able to recommend a strategy that would decommission over half of the organisations server fleet through greater efficiency of existing hardware, whilst recommending a new platform technology to make further efficiency gains. Our client upon reviewing the strategic paper subsequently engaged Integral Technology Solutions to lead the implementation of the strategy

b) Integral Technology Solutions were chosen to review a Financial Organisations Internet Banking Upgrade business case and validate its findings. This comprehensive review targeted areas such as Technology footprint, Business risk, proposed delivery approach and ROI. The review findings led to the organisation postponing the upgrade in favour of activities that provided a greater return.


Organisation Name ITNewcom Pty Limited

Trading Name ITNewcom

Contact Mr Stuart Gibson

Address Level 6, 71 Walker St

Suburb North Sydney



Website www.itnewcom.com


ABN 50077613828

Company Background

ITNewcom is a wholly owned Australian company, with offices in Canberra and Sydney. We have a proven track record for delivering high quality, value for money outcomes for our clients in the Australian and Asia/Pacific regions. We specialise in ICT focused benchmarking, consulting and research services. Some of the many aspects that uniquely position ITNewcom to provide services to government are:

Deep Knowledge of Commonwealth Government - We have worked with a wide variety of Commonwealth Government clients, including the ABC, APSC, ASIC, the ATO, CSIRO, CRS, CSA, Customs, DAFF, DOFD, DoHA, DIAC, DVA, FaHCSIA, IP Australia, Medicare Australia and Tourism Australia.

Strong Track Record - Since 1997, we have performed over 300 benchmarks and advised on over 125 major ICT procurement transactions with a combined contract value of more than $11 billion.

Highly Qualified and Experienced Consultants - ITNewcom’s advisors bring to the table strategic, financial, technical, contracting and negotiation skills, combined with an average of over 20 years ICT industry experience.

Comprehensive Benchmarking Databases - ITNewcom maintains comprehensive Australian and New Zealand benchmarking databases which are second to none.

Rigorous and Proven Methodologies - Our advisers draw upon ITNewcom’s comprehensive methodologies and a suite of over 300 tools.


To deliver reliable and consistent services to our clients, we have ensured that our methodology is highly integrated and compliant with the relevant industry and government standards. Examples of our compliance include:

- Our risk management methodology and tools, used to support risk assessments and the development of detailed risk management plans, are aligned with the processes and tools used by Commonwealth government agencies and departments and are compliant with AS/NZS 4360.2004.

- Our procurement methodology is aligned and consistent with the Australian Government Procurement Policy Framework, including the CPGs.


- ITNewcom led the development and establishment of a Benchmarking Code of Practice for Australia and is one of the two founding signatories to the Code. Our methodology has been reviewed and authorised by a range of leading probity, audit and legal advisors that service Commonwealth agencies.

ITNewcom’s processes and deliverables have also been audited against a number of ANAO standards, including Contract Management: Better Practice Guide, and Selecting Suppliers: Managing the Risk Guide. The audits confirmed that all requirements in these guides were met.

ICT Benchmarking

ITNewcom is recognised as one of the leading ICT benchmarking organisations in the Australian market. We have deep benchmarking databases that are second to none. These high value databases capture information about ICT deals and suppliers within the market as well as the ICT functions within top 100 organisations. Since 2001 we have conducted over 300 benchmarks. Many of our benchmark engagements are repeat engagements for clients, demonstrating the strength of our track record and quality of our services.ITNewcom’s benchmarking services comprise both overview and detailed benchmarking for in-sourced and outsourced ICT services. Benchmarking options include price, cost and our unique ‘value for money’ assessments. A value for money assessment is used by organisations that in-source or outsource ICT services to compare the overall value of those services to the market. A value for money assessment combines a cost or price benchmark with an assessment of the quality of those services based on our satisfaction benchmark service. This product recognises that it is important to consider elements other than cost or price when providing goods and services. ITNewcom has recently performed price, cost and value for money benchmarks, for infrastructure, applications and telecommunication services for a range of organisations including the ATO, CSIRO, Customs, DVA, DIAC, FaHCSIA and Medicare Australia. Our value for money benchmark is frequently used by Commonwealth organisations to validate value for money in accordance with the FMA Act, such as where there is a direct source (most typically on extensions of contracts).


Organisation Name Jakeman Business Solutions Pty Ltd

Trading Name

Contact Dr Miles Jakeman

Address Unit 1, 10 Kennedy Street

Suburb Kingston



Website www.jakeman.com.au


ABN 72101963240

Company Background

JBS is a dynamic Canberra based company and wholly owned subsidiary of The Citadel Group Limited (CGL), a leading professional and managed services provider with 300 staff nationwide, a $65m annual turnover, and an ability to draw on the expertise of over 3,000 people. We provide:

tailored solutions that meet the specific needs of our clients;

relevant products and services;

highly skilled and expert staff; and

management advisory and consultancy support services at competitive rates.

JBS has managed numerous projects with major Government agencies and the private sector and delivered a wide range of products and services on time and within budget. We have a core group of staff with a network of strategic alliances with business associates and partners. We have an impressive history of delivering quality solutions to clients, working closely with clients to define the problem, provide suitable and timely solutions, and then if required, assist with the implementation program.

We have considerable expertise in the development and delivery of Security Risk Management support. We have worked with almost all of the Commonwealth Government's defence, security, border management and law enforcement agencies and represent a low risk solution due to our solid understanding of Australia's complex security environment.

We were an endorsed supplier under the earlier Australian Government Endorsed Supplier program.


JBS is an endorsed Registered Training Organisation (RTO) offering national accredited training up to and including Advanced Diplomas across a range of specialist business education and ICT courses – our RTO Number is 88134 and can be checked at www.ntis.gov.au. This accreditation requires us to maintain a detailed quality management system that is reviewed annually and externally audited.


ICT Benchmarking

The JBS team has used ICT benchmarking on three significant projects, including the:

$300 million Defence Regional ICT market testing program;

$500 million CSIG Business Improvement Program (BIP) initiative;

and

$27 million Attorney-General’s National Security Personal Property Register.

An example that further evidences our expertise in the ICT benchmarking field is that JBS was recently engaged to independently review and provide an audit recommendation regarding the compliance (or otherwise) of the Department of Finance and Deregulation’s Intra-Governmental Communications Network (ICON).


Organisation Name KPMG

Trading Name KPMG

Contact Mr Malcolm Purcell

Address 20 Brindabella Circuit

Suburb Brindabella Business Park



Website www.kpmg.com.au


ABN 51194660183

Company Background

KPMG is one of the world's leading professional services firms with a strong and established reputation, that is built on a long history of independence, integrity and objectivity. It's what drives us to deliver clear and practical advice to help our Australian Government clients grow and succeed in their chosen field.

In Australia, we operate nationally across 13 offices with over 4,500 people. Our local experience, enhanced by the technical and industry knowledge of our global network, means we bring a deep understanding of our clients' business. It enables our professionals to deliver informed and timely advice. In Canberra, the KPMG office has over 200 professional staff with 45 staff specialising in ICT advisory services to Australian Government clients.

KPMG’s IT Advisory professionals work with clients to manage their technology risks to help them attain their strategic and financial goals. We understand the focus on ICT procurement arising from the Gershon review and other government initiatives to drive increased efficiencies in departmental budgets. Benchmarking will provide important information for effective decision-making.

Our experience includes working with Departments, agencies and smaller portfolio bodies to tailor solutions to meet the specific public sector requirements.


KPMG has ISO 9001 certification and KPMG personnel have a comprehensive induction program and on-going training on the firm’s policies and procedures though out their career. In addition, our partners and staff are active with industry associations such as the Australian Computer Society, Australian Information Industry Association, Project Management Institute and Institute of Public Affairs Australia.

In particular, KPMG is a chartered accounting firm with the professional responsibilities and obligations that are required of the Institute of Chartered Accountants Australia such as on-going training and independence declarations.

ICT Benchmarking

KPMG provides ICT benchmarking and tender evaluation services underpinned by robust costing methodologies based on the public sector framework and professional standards.


KPMG is respected to provide QA on business case costings and ICT spending. KPMG has provided these services in the Department of Human Services (Access Card), Australian Customs Service, Department of Immigration and Citizenship and the Department of Defence.

In the interest of client confidentiality, KPMG has listed an overview of three projects that demonstrate our capabilities and experience without the direct client details.

Commonwealth - Payroll and Roster System Replacement:

KPMG was tasked with providing independent cost comparisons of ICT spending and the subsequent evaluation of bids for a multi-million dollar project to upgrade a Department’s payroll and staff roster system.

Commonwealth – Record Management System:

KPMG assisted the Department to develop operational scenarios for costing the project implementation. Then KPMG developed the costing template for bidder to complete during the tender. KPMG provided independent financial analysis to support the successful tender process and project implementation.

Commonwealth – Enterprise Management Systems

In 2007, KPMG assisted the Department with a cost/benefit analysis of Enterprise Management Systems that provided evidence for business case. Department used KPMG’s analysis to base the EOI process and subsequent tender.

Victorian Government – Shared Services Procurement Practices Alignment

KPMG assisted in the refinement of departmental costing methodologies across agencies to determine the benchmark data for the Office of Shared Services. The Office was bringing the activities of four departments in to line with a shared procurement panel.


Organisation Name Mahindra Satyam (Satyam Computer Services Limited)

Trading Name Satyam Computer Services Limited

Contact Mr David Castles

Address Level 6, 39 London Circuit

Suburb Canberra



Website www.mahindrasatyam.com


ABN 25084580030

Company Background

Mahindra Satyam (MSAT- www.mahindrasatyam.com) (NYSE: SAY) is a leading global business and information technology services company that leverages deep industry and functional expertise, leading technology practices and an advanced global delivery model to help clients transform their highest-value business processes and improve their business performance. MSAT has over 30,000 professionals operating in 60 countries. MSAT is a financially stable and a debt-free MSAT has a clear vision for future. It also has a strong governance structure and a strong management team in place. The core focus areas for MSAT include: • Enterprise Business Solutions • Integrated Engineering Solutions • Infrastructure Management Services • Consulting and Enterprise Solutions • Industry Native solutions • Application Developments and Management Services • Business Process Outsourcing Recent Global accolodaes of MSAT are below • Gartner: MSAT is a reliable brand and has innovative offerings as a Cloud Service Integrator(CSI) • IDC: Recognizes MSAT as a formidable competitive force in the AsiaPac • TPI: MSAT ranked in Top 5 IT Service Providers in AsiaPac • Dataquest: Listed in the Global Top 20 • Mr. Anand Mahindra, Vice Chairman and Managing Director - Mahindra Group, has been invited to join the International Advisory Council (IAC) of the Economic Development Board (EDB) of Singapore


Please find below are the accrediations, the periodicity is 3 years and all are valid: -CMMI Ver 1.2 Development -ISO 9001:2008, (Quality Management System) -ISO 20000, (IT Service Management) -ISO 27001, (Information Security) -BS25999, (Business Continuity) -AS9100/EN9100, (Quality Management System for Aerospace Industry) -OHSAS 18001:2007, (Health & Safety) -ISO 14001:2004, (Environment Management System)

ICT Benchmarking

The ICT landscape is constantly changing and this poses several challenges to the organisations. On the demand side, business needs better, cheaper and simpler solutions while on the supply side, new service models are changing the way ICT services are being delivered. We continuously benchmark with the changing industry scenario and focus in


the following areas in order to ensure that we deliver the maximum value in each of our engagement. • Business – IT Alignment • Business Value of IT investments • IT Spend Ratio (New vs Maintenance) • Critical Business Service Availability • Operational Health Mahindra Satyam delivers the standard status reports vis-a-vis execution of various phases of software development life cycle and its progress. Apart from the standard reports we also identify /deliver Key performance indicators which are in line with the above focus areas for enterprise management reporting with both an engagement focus and individual performance measures for project management roles. Case study: Tools enabled IT Transformation for a Global Pharma Consulting services: Executed a comprehensive toolsets alignment program to achieve overall integration for Portfolio Mgmt, ALM, BSM and IT Service Management based on HP BTO suite of tools • A self service portal/solution that automates service cataloguing and provisioning for over 50000 end users. • A test management system that enables testing activities as a shared service. • A configuration management system that is integrated with ITSM toolset to manage and control approximately 500000 Cis

Case study: A leading Wealth Management major

Consulting services: Provided the Benchmarking, KRAs and SLAs for 'Fund Managers'

• A solution that records and tracks ongoing performance of 'Fund Managers'

• Provides an overview of 'Industry Best Practices' and provides an overview of 'Current Status' at any given tim


Organisation Name Oakton Services Pty Ltd

Trading Name Oakton Pty Ltd

Contact Mr John Lewis

Address 45 Wentworth Avenue

Suburb Kingston



Website www.oakton.com.au


ABN 31100103268

Company Background

Oakton commenced business in 1988 and listed on the ASX in June 2000.

Oakton has offices in Canberra, Melbourne, Sydney, Brisbane and Hyderabad (India), and offers services across the lifecycle of systems and a range of different technologies.

For over 20 years, Oakton has consistently enabled some of Australia’s largest organisations to meet their business and technology needs with a flexible, cost-effective, results-driven approach to service delivery. With a national coverage and over 1300 permanent Business and ICT professionals, Oakton offers depth in a range of services across the lifecycle of business systems and across a range of different technology and industry sectors.

Oakton’s offers to its clients include:

• Consultant experience – Oakton pride itself in providing consultant staff with the right practical experience required to add value to the client environment and challenges. For example, in all cases Oakton Project lead consultants have had a minimum of five to seven years actual experience before taking up project lead roles.

• Methodology - Oakton continually develop and update its own intellectual property (methods, processes, procedures) based on its consultant’s experience, industry and technology trends, and actual assignment outcomes.

• Track record. Oakton delivers what it says it will, and has demonstrable references to illustrate its track record.

• Oakton’s culture - Practical, pragmatic and business outcome focussed.

In June 2007, Oakton merged with Acumen Alliance, a national management and information technology consultancy firm. Acumen commenced trading in Canberra in 1996 and grew to in excess of 350 consultants with a core emphasis on Assurance and Risk Management, Management Consulting (including portfolio, programme and project management) and Financial Management support. The Oakton service offering now includes these consulting services which it gained from the merger with Acumen Alliance.


The achievements of the Oakton Group have recently been recognised with the award of the Best Professional Service Firm (Revenue $20-200million) in the recent BRW Client Choice Awards.


Oakton is a certified P3M3 Accredited Consulting Organisation (ACO). Oakton underwent a full assessment of its management systems by the APM Group to receive ACO status. This status is re-assessed regularly to ensure compliance with APM Group standards. Oakton also has a number of P3M3 registered consultants who have each undergone an APM Group assessment to receive Registered Consultant status.

Oakton’s delivery and management processes are part of Oakton’s ISO 9001: 2008 0-accredited quality system known as the Oakton Business System which is documented and published on the Oakton Portal.

Oakton has been certified as complying with the requirements of AS/NZS ISO9001:2008 since January 1997 and is registered as a Quality Endorsed Company under the Quality Endorsed Company Program of Quality Assurance Services, a subsidiary of Standards Australia.

Oakton’s ISO 9001 certified quality system incorporates Oakton’s Development Methodology, which is a deliverable oriented framework. Oakton’s Development Methodology is encompassed by a defined Project Management Framework approach that is flexible, customer oriented and result focussed.

Oakton’s consultants have qualifications and a depth of practical experience in methodologies such as PMBOK, PRINCE 2, MSP, P3O, P3M3, ITIL and tailored methodologies.

ICT Benchmarking

Oakton is able to undertake initial benchmarking of existing services or review and provide quality assurance on a project, program or organisational level. Our capabilities include:

Analysis and review of existing spend to identify the split between capital, investment and operating (including an assessment of alignment with strategic direction and enterprise architectures)

Develop and implement costing models e.g. Activity Based Costing to allow the ongoing monitoring and management of spending utilising existing data/Management Information System(s)

Implementation of costing methodologies and processes to allow the ongoing management of ICT funding including processes to ensure alignment with strategic direction linked to both ICT and business requirements

Independent review and update of business cases (from a financial, performance and/or business focus)

Market analysis and benchmarking to inform procurement and review processes (including the development of New Policy Proposals)

Reference sites:

Department of Defence – Financial advisors for the whole of Defence Information Technology support and related services market testing initiative


Centrelink – Financial advisor for the ICT procurement process undertaken by Infrastructure Operations Branch


Organisation Name Object Consulting Pty Ltd

Trading Name Object Consulting Pty Ltd

Contact Mr Teesaan Koo

Address Level 25 Northpoint, 100 Miller Street

Suburb North Sydney



Website www.objectconsulting.com.au


ABN 55003682693

Company Background

For two decades, Object Consulting has successfully delivered innovative solutions and consulting to Australia’s leading organisations. Our 280-strong team delivers projects ranging from business consulting, transformation projects, technical services and specialised training– supported by best practice tools, processes and methodologies. Object delivers high quality, innovative, leading edge solutions to realise business strategy. We are a local, responsive company, consisting of pioneers who believe in continuous innovation. Object investments in intellectual property (iP) and people –translated into deep technology, methodology and industry expertise; for corresponding customer-centric solutions and products. iP helps reduce costs, risks and lead-times of engagements and provides ongoing opportunities to our customers. Object’s Practices provide the path to improving capability and delivering innovation to our clients through customer-centric solutions. Our Practice solutions are aligned with our market, customers, technical and other capability requirements and partners. Object invests heavily in staying ahead of the curve to minimise our customers’ risk on leading edge approaches. We target selected, proven, leading edge technologies to provide increased productivity, usability and longevity of all our solutions. Additionally our mature and reliable processes from Process Mentor® provides a truly industry leading and unique advantage in IT service firms.


Object Consulting uses an ISO9001 compliant process architecture platform called Process Mentor. Process Mentor provides guidance and enhances consistency of outcomes on all Object Consulting engagements. Process Mentor is a commercial product offered by Object Consulting due to the demand for this product and its resulting compliance to both ISO9001 and CMMI Level 3. Object Consulting provides CMMI certification, services, and training and are a registered CMMI transition partner. It is this focus on the quality of outcomes that has placed Object Consulting ahead of many other providers in delivery of ICT management services. Object Consulting’s staff are also qualified in the areas of corporate governance, IT Service Management (ITSM), Project Management, Program Management, Portfolio Management, Benefits Realisation, ISO15504 SPICE, among others.


ICT Benchmarking

Object Consulting provides ICT benchmarking services via development of business cases and analysis reports. Object’s business analysts are skilled in benchmark analysis on multiple dimensions; hardware, software, outsourcing, structural reform, virtualisation, and cloud computing. Beyond business cases, Object provides benchmarking analysis for projects and operations already underway. Analysis assists our clients determine whether current work should continue or change due to findings. This analysis leads to considerable client savings and better understanding of risks facing projects. Object’s forensic project management offers clients the ability to determine the cause of project failures. Within IT projects this provides clients with critical information to reduce future mistakes. This analysis is used to determine root cause of issues in outsourcing relationships and provide industry-based benchmarks for managing ongoing relationships and service level agreements (SLAs). ING DIRECT engaged Object to determine risk on a core programme of work, based on benchmarking of its testing, tools, processes, personnel, and approach. This benchmarking activity assisted ING DIRECT to take instant action to rectify issues where the programme was underperforming. By comparing the programme against industry benchmarks Object was able to determine overruns and necessary changes, bringing the programme back within industry benchmarks and creating greater visibility for stakeholders. The Victorian Electoral Commission engaged Object to conduct a business case, benchmarking key technologies in the delivery of an Electoral Management System. The conduct of pilots and prototyping on this project lead to the continued engagement of Object in the selection and implementation of these technologies.


Organisation Name Ovum Pty Ltd

Trading Name Ovum

Contact Mr Michael Hennessey

Address Level 1, The Realm; 18 National Circuit

Suburb Barton



Website www.ovum.com


ABN 92065393973

Company Background

Ovum is the ICT advisory brand of the Datamonitor Group, with a 25 year history of advising both enterprises and their suppliers on the business value of ICT. Since 1984, Ovum has provided reliable, trusted, independent and actionable research-based advisory services to government, business and ICT executives and professionals. Ovum develops its research on the ideas of Collaborative Intelligence, harnessing the huge variety of talents in the company to offer focused and actionable advice. Over 350+ global business analysts in Datamonitor provide research and analysis to key industries globally on the business agenda. The 150+ ICT global analysts in Ovum then build on this foundation to advise both the ICT groups within enterprises and their ICT suppliers on creation, selection and management of technology and services portfolios. Ovum offers practical, research based and independent advice that is specific to the context and needs of public sector ICT executives here in Australia across multiple government jurisdictions as they contemplate ICT investments and the management of ICT centric business transformation programmes and projects.


Ovum research is based on independently audited methodologies that ensure that our clients can base decisions on rigorous and fact-based research, rather than unqualified, unjustified opinions. The research draws upon over 400,000 interviews a year with business and technology, telecoms and sourcing decision-makers, providing unparalleled insight not only into business requirements but also the technology that organisations must support. Independence and integrity are at the heart of Ovum's core values. It is vital that we behave, and are seen to behave, with complete independence. Our clients need to know our advice has not been influenced by any vendor or supplier. Our Independence Charter defines precisely what Ovum means by 'independence', so that our customers can be confident they are receiving truly independent advice. Our analysts and consultants have signed up to the Charter: - Ovum does not invest in other companies. - Ovum does not publicly endorse vendors / service providers or their products / services. - Our research and consulting is completely independent. - Ovum and its staff are completely independent. - Ovum is wholly owned by Datamonitor plc. - Ovum is not dependent on any one client. Our largest client accounted for under 3% of sales. http://about.ovum.com/independence.htm


ICT Benchmarking

Ovum has successfully delivered ICT benchmarking engagements in Australia and globally for many government and commercial organisations. Recent engagements include:

AGIMO – Ovum performed a detailed analysis of trends in ICT sourcing markets in Australia and overseas, particularly focusing on telecommunications trends with implications for the Government’s telecommunications outsourcing arrangements.

Department of Treasury & Finance (DTF Victoria): Virtual desktop tools engagement that included a ‘market scan’ of vendors and products against specific criteria. Provision of recommendations and a short list of vendors enabled DTF to proceed with a selective tender.

Ovum has comprehensive and current peer-group reference data to compare the cost of public sector organisations ICT Service Delivery with that of other in-house and outsourced organisations. Ovum’s ICT Benchmarking services enable our clients to identify efficiencies, save money and deliver improved service. The capabilities include: • Market price assessment: information about price competitiveness (charges to its customers) in the context of service levels, environmental complexity, best practice frameworks etc. • Price and Service comparison: Information about its Cost competitiveness (cost of internal service delivery) in the context of service levels, productivity, processes, technologies, best practice frameworks etc. • Technology impact assessment and recommendation: information in regard to technologies such as virtualisation or cloud computing; cost/price information plus approaches taken by other organisations to implement, measure and charge for these ‘new technologies’. Ovum performs benchmarking for: Shared Services ICT Providers; Service Desk; Desktop; Wintel; Midrange; Mainframe; Network; Storage and Disaster/Recovery environments.


Organisation Name PACIFIC STRATEGY PARTNERS PTY LTD

Trading Name Pacific Strategy Partners

Contact Mr Ian Clarke

Address Level 14, 2 Bulletin Place

Suburb Sydney

State New South Wales

Postcode 2000


Website www.pacificstrategy.com.au


ABN 42104807463

Company Background

Pacific Strategy Partners is an Australian strategy consulting firm with a track record of delivering value to senior management in Australasian organisations. We have around 20 staff and offices in Sydney, Melbourne & Brisbane. Since our foundation in 2003, we have assisted many leading organisations resolve complex issues of strategy and organisation and successfully implement change. Our value proposition lies in developing practical solutions our clients can and do implement successfully, using joint teams guided by deep Director expertise: a) Deploy low leveraged teams ensuring deep Director involvement in every case b) Design practical, actionable recommendations to complex problems and implementation programs in combined consultant / client teams c) Enable excellent communication and decision making at top management levels with iterative progress reporting and decision making d) Provide objective, independent challenge and advice with hands-on involvement of Directors and experienced consultants e) When appropriate, form joint teams with other professional advisors to our clients - both related professionals and industry or functional specialists


ICT Benchmarking

Pacific Strategy Partners has extensive skills and experience in ICT benchmarking. Our past experience within the Australian ICT sector has provided tangible reference benchmarks (compared to global benchmarks not suited to the Australian business environment). For example, through our experience working on projects for three of Australia’s leading banks, we have developed a database of ICT budget, resourcing and performance benchmarks for the Australia finance industry. Two recent examples are: 1) Our client (a leading tertiary education facility with annual IT expenditure of around $100m) was interested in not only determining if current technology investments were appropriate, but how their performance compared to peer institutions and broader corporate organisations. To assist, we measured and compared their performance to similar tertiary institutions (based on enrolments, budget, etc.) and several finance and telecommunications corporates via workshops and in-depth interviews. These findings were then used to refine our client’s overall ICT strategy. 2) A leading Australian bank


required assistance in a review if it’s ICT operational structure in relation to it’s regional peers. The key impacts of the ICT benchmarking study were to create a dialogue between the central technology and operations group and the business units about ICT banking models and implications for the bank - allowing the technology and operations group to participate in designing their future operating model, and highlighting the need to align the investment portfolio with the bank’s growth strategy.


Organisation Name Parisfirst Partners

Trading Name Parisfirst Partners Pty Ltd

Contact Ms Chris Sampson

Address Level 10, 140 Bourke Street

Suburb Melbourne



Website www.parisfirst.com.au


ABN 13095682796

Company Background

Parisfirst is a recognised leader in online service delivery, particularly in the government sector. We have contributed significantly to website strategy, information and design in the past 11 years, successfully delivering over 200 projects from complex WOG strategic projects to department-wide user research, business analysis, information architecture, and usability and design projects across Government departments. Our core expertise and extensive experience over the last 11 years has significantly extended our capability and provided us with a comprehensive understanding of the Government sector, its stakeholders and website development issues - to the extent that we enjoy high levels of repeat work from our clients with whom we have a built a strong relationship of trust and professional respect. We take a strongly collaborative approach to all our work and provide independent advice based on rigorous analysis and direct research with stakeholders and users. Parisfirst was established in 2001 by principals with over 16 years' experience in key government and commercial sectors. Parisfirst has led major research projects directed at performance evaluation, benchmarking, risk analysis and website governance. 11 people work out of the Melbourne office ranging from senior content specialists, senior business analysts, designers, writers, programmers.


Parisfirst does not hold formal quality assurance accreditation, we have our own quality assurance systems in place: • Methodology: Parisfirst uses a documented methodology including confirmation of task, objectives, resources, timetables and regular meetings with clients to ensure agreement and client satisfaction on all steps of a project and to continuously improve our processes. • Selection of Consulting Staff: Parisfirst takes great care in the selection of consulting staff in delivering a high standard of consulting services. • Development: Six monthly career plans and performance appraisals are developed for each consultant and managed as a record of professional development. For each project an assignment brief is completed covering specific skill sets and career objectives to be achieved. • Senior Management Involvement: At least one senior manager is involved in each project undertaken. • Professional Development: We maintain industry standards and best practice through a rigorous commitment to research and professional development that incorporates internal forums around new research trends, analysis techniques and web initiatives. • Management of client information: Parisfirst follows a rigorous process for all client information management to ensure


compliance with privacy requirements, which includes contact management, dedicated client subdirectories, systematic and secure archiving, and modern software backup systems.

ICT Benchmarking

Parisfirst developed the first WOVG benchmark “scorecard” for Victorian Government websites (Department of Premier and Cabinet - WOVG Assessment, Consolidation Planning & Performance Improvement) in 2004. The scorecard was based on criteria for complying with WOVG standards and was used as a baseline evaluation for each departmental website against all other (250) government websites. The scorecard has since been superseded and website compliance is now benchmarked using the WMF Compliance Performance Standards to reflect the criteria most relevant to user-centred government websites. Parisfirst developed the first comprehensive scorecard for benchmarking the youthcentral program and website to measure progress in performance of the program over a 3 year period. youthcentral was unique in that we developed benchmark "effectiveness" metrics such as the quality of young people’s experience through improved knowledge, skills and motivation and level of satisfaction with the quality of website information and services. These measures enabled us to measure the performance of the youth participation program as an integral component of a youth website. Parisfirst has considerable experience in identifying benchmarking criteria and conducting benchmarking analysis of Victorian Government websites. Parisfirst provides benchmarking services in three areas: 1. identification and adoption of baseline criteria against which the progress of a website can be evaluated relative to the past and against future goals 2. design and development of a tool for benchmarking websites against other peer, competitor or departmental websites 3. adaptation of benchmarking criteria to establish specific user-oriented measures of value to set baseline performance levels


Organisation Name Petersen & Associates Pty Ltd

Trading Name Petersen & Associates

Contact Mr Brett Petersen

Address 33 Darby St

Suburb Kaleen



Website


ABN 15153020092

Company Background

Petersen & Associates is an Australian firm that provides independent ICT services. Our purpose is to increase the efficiency and business value of our client’s technology investments. Our services are provided on a consulting and advisory basis applying a comprehensive range of techniques and methods based on the practical application of better practice methodology and frameworks. Services include strategy and governance, business case development, sourcing and procurement, vendor and contract management, project, program and portfolio management, service management and delivery. We have had numerous engagements across the Australian government in the successful delivery of all of these services. Our staff are experienced professionals with a wide range of qualifications, skills, certification and in depth practical experience across all of our service lines. This includes personnel with relevant degrees, Certified Practicing Accountants, ITIL certified, COBIT certified, Prince2 certified and business intelligence system certification (OLAP, TM1, PowerOLAP). Our staff are members of the Australian Computer Society, the Australian Institute of Project Management (AIPM), the Australian Institute of Company Directors (AICD) and CPA Australia.


ICT Benchmarking

Petersen & Associates have qualifications, experience and practical skills in benchmarking activities involving numerous ICT benchmarking projects across government. Our key personnel performing this work are CPA qualified and have developed courses, seminars and articles covering this topic. We have been closely involved in the Gershon review exercise since it began in 2008, providing input into the review itself (through the Australian Computer Society), and then assisting several agencies in the data gathering exercise and subsequent activities to achieve savings dividends in BAU ICT spend. At the Department of Health & Aging, we were instrumental in the baseline spend activity and the alignment of the ICT strategy with the required budget adjustments. In particular we were involved in the Microsoft Volume Sourcing Agreement and subsequent ‘true up’ activity resulting in significant savings. We have also been involved in the review of several ICT Benchmarking data collection activities for government clients over the past 3 years. We perform ICT benchmarks for government clients as part of their market testing activities for sourcing strategy and


procurement projects. This has included the Department of Health and Aging’s ICT Infrastructure sourcing projects and Department of Immigration & Citizenship (DIAC) ICT desktop and end user computing tender. Our engagement in these activities was to build a base case to allow comparison of tender submissions against current costs. As part of this exercise we ensured alignment to the whole of government ICT Benchmarking metrics (Gershon).


Organisation Name PricewaterhouseCoopers

Trading Name

Contact Mr Ash Bassili

Address 44 Sydney Avenue

Suburb Forrest



Website www.pwc.com/au


ABN 52780433757

Company Background

PricewaterhouseCoopers Australia (PwC) brings the power of our global network to help Australian businesses, not-for-profits and governments assess their performance and improve the way they work. Growing from a one-man Melbourne accountancy practice in 1874 to the worldwide merger of Price Waterhouse and Coopers & Lybrand in 1998, PricewaterhouseCoopers Australia now employs over 6,000 people and provided services to 80 per cent of the ASX 200 in FY10.

PwC is brimming with energetic and inspirational people from all backgrounds – accounting, arts, business, economics, engineering, finance, health, law, tax – who ensure our clients receive the depth and breadth of insight and perspective required to negotiate an increasingly complex global environment. Across our Advisory, Assurance and Tax & Legal lines of service, we offer a breadth of services that provide our clients with a range of end-to-end solutions. From improving the structure of the Australian health system, to performing due diligence on some of Australia’s largest deals, to working side-by-side with entrepreneurs and high-net-worth individuals – our teams bring a combination of knowledge and passion to addressing the risks and opportunities facing our community.

PwC’s aim is to set new standards in responsible leadership, working with our clients to create value and sustainable solutions. We realise that it takes more than rhetoric and good intentions to remain a leading professional services firm. It is a mission requiring a daily commitment to innovation and investment in our people, and to continuing a legacy of collaboration with our clients and the communities in which we live.


Company accreditation and/or certification status e.g. ISO9001 certified Quality Management System, Capability Maturity Model Integration (CMMI) appraisal certification status,

ICT Benchmarking

Our clients leverage PwC’s national and global benchmarking capabilities, financial rigour and collaborative approach to drive efficiency and effectiveness in ICT. Our team fully integrates expertise in qualitative and quantitative data collection and analysis to help clients benchmark and raise organisational standards in areas of ICT Performance


Management, Decision Support, Working Capital Management, Data Management, Finance Processes and Finance Function Strategy.

We benchmark against operational and financial data, to provide clients with a ‘what if’ analysis. PwC’s ICT benchmarking services provide clients with the information and analysis they need to improve their business strategies. We do this by:

Helping clients understand how they compare with similar organisations

Identifying similarities and differences of return on investment or debtors turnover between clients and other organisations

Identifying opportunities for future cost savings and greater return on assets

Our recent projects include:

ICT Benchmarking for Medicare

A comprehensive baseline investment exercise in relation to a large ($200m+) IT system for the Australian Customs Service. This work involved activity based costing and subsequent benchmarking of IT expenditure and activities against a variety of comparable organisations and IT systems.

All of our previous work experience has involved elements of quantitative and qualitative data collection, management and analysis.

All of our previous work experience has involved elements of quantitative and qualitative data collection, management and analysis. This experience ensures that we are well placed to develop appropriate solutions to data management issues should they arise. This includes the Modelling Forensic Medical Services engagements and the St Vincent’s Hospital – Research Precinct Proposal Development.


Organisation Name ProActive Services Pty Ltd

Trading Name As Above

Contact Mr Bob Philipson

Address Level 4, 60 Albert Road

Suburb South Melbourne



Website www.proactiveservices.com.au


ABN 42006674791

Company Background

In 1987, ProActive Services was established in Australia with the aim of helping IT service providers to deliver quality, cost-effective services aligned to business needs.

Since then, we have become Australia’s leading supplier of IT Service Management (ITSM) training and consultancy based on the best practice defined in the IT Infrastructure Library, and in the international standard for IT Service Management (ISO/IEC 20000). ProActive is the leader in the ITSM field – it is our single focus. This single focus has enabled us to achieve the honour of having back to back "Student of the Year" award winners presented by the itSMF Australia, in 2007 and 2008.

ProActive were responsible for introducing ITIL into Australia. We are Australia’s longest serving ITIL training and consulting provider and have trained in excess of 22,000 students. An ISO 9001:2000 certified organisation and vendor independent, ProActive were also a founding member of the itSMF Australia.

ProActive prides itself on the competence and expertise of our consultants, who are highly skilled business process analysts. They have many years practical, hands-on experience of ITIL implementation in organisations throughout world-wide. All hold the highest level of accreditation in Service Management, the ITIL V3 Expert certificate.


In 1987, ProActive Services was established in Australia with the aim of helping IT service providers to deliver quality, cost-effective services aligned to business needs.

Since then, we have become Australia’s leading supplier of IT Service Management (ITSM) training and consultancy based on the best practice defined in the IT Infrastructure Library, and in the international standard for IT Service Management (ISO/IEC 20000). ProActive is the leader in the ITSM field – it is our single focus. This single focus has enabled us to achieve the honour of having back to back "Student of the Year" award winners presented by the itSMF Australia, in 2007 and 2008.

ProActive were responsible for introducing ITIL into Australia. We are Australia’s longest serving ITIL training and consulting provider and have trained in excess of 22,000 students. An ISO 9001:2000 certified organisation and vendor independent, ProActive were also a founding member of the itSMF Australia.


ProActive prides itself on the competence and expertise of our consultants, who are highly skilled business process analysts. They have many years practical, hands-on experience of ITIL implementation in organisations throughout world-wide. All hold the highest level of accreditation in Service Management, the ITIL V3 Expert certificate.

ICT Benchmarking

ProActive has conducted many process assessments, using our proven BaseOne service, since it was first delivered in 1995.

Governmental Assessments have included Qld Department of Natural Resources and Water, QLD Dept of Main Roads, QLD Dept of Education and the VIC Dept of Health and Human Services.

The Process Maturity Framework delivers a deeper insight into process maturity than other models as it examines maturity across six dimensions:-

Vision and Steering

Culture

Interfaces

Technology

Process

People

ProActive’s BaseOne service provides a benchmark of maturity against other organisations. The consultant led service can be repeated by the client using the same tool used by ProActive, namely AssessSM. This provides the client with a more timely and cost effective option to benchmarking progress in your organisation.

Additionally ProActive has just developed an upgraded assessment capability that looks at an organisation’s broader capability in respect of organisational structure, roles and responsibilities versus the target capability requirements. That information is then used to define the likes of an Educational Programme to take the organisation to the required level of knowledge. A number of organisations have expressed an interest in this enhanced capability.


Organisation Name Protegic Pty Ltd

Trading Name Protegic

Contact Chief Executive Officer David Thompson

Address Level 1, 5/54 Melbourne St

Suburb North Adelaide

State South Australia Postcode 5006


Website www.protegic.com.au


ABN 95104218804

Company Background

Protegic is an Australian-owned independent Management Consulting Company working across the full spectrum of project management and specialising in the ICT sector.

The company provides strategic and practical project management services-both advisory and delivery-that enable clients to thrive in today’s business environment.

Protegic assists organisations to drive strategy and business improvement through the application of common-sense and best-practice project management. Protegic’s experienced consultants work closely with clients to develop strategy, business and operational requirements and implementation plans to successfully deliver the project, within one division or across the entire enterprise.

Protegic has a passion for excellence. Its people strive to deliver beyond the expectations of clients by providing knowledgeable advisory services and delivering quality project outcomes.

With offices throughout Australia and in Singapore, Protegic is an active member of the Australian Institute of Project Management


Protegic have recently employed a Chief Financial Officer with experience in obtaining the ISO9001 Quality Management System certification for companies. Protegic are in the process of being assessed for ISO9001 Quality Management Systems.

ICT Benchmarking

Protegic have experience in delivery of ICT product and service benchmarking assignments as well as benchmarking of other business functional areas including finance, human resources, and operations.

Protegic are working with BHP Billiton (global), BHP Iron Ore (global), VIC TAFE, Health Super (VIC) and EB Services on ICT Benchmarking products and research


Organisation Name Pyxis Consulting Group Pty Ltd

Trading Name Pyxis Consulting Group Pty Ltd

Contact Mr Albert D'Castro

Address PO Box 858

Suburb Woden



Website www.pyxisconsulting.com.au


ABN 71126406675

Company Background

Pyxis Consulting Group Pty Ltd founded in 2007 is an independent professional consulting firm established by Albert D'Castro a leading principal in the Canberra IT market with over 20 years industry-leading experience.

Pyxis through its permanent team of experts and specialist continues to enjoy considerable success in providing Consulting and Project Management services to Australia’s Department of Defence and Federal Government agencies.

Pyxis specialises in providing innovative and leading edge solutions in a number of business areas including: Systems Integration, Data Centre Storage, Managed ITIL Services, Application Integration, End-to-End Project Management, Scoping and Strategic Planning and Business Solutions.

Recent Public Sector clients include: Department of Defence, Australian Customs, Department of Education Employment and Workplace Relations, Australian Tax Office; and Department of Corrective Services.

Pyxis Consulting Group sees its role not only as a trusted adviser to its clients through the companies independence from major suppliers, but also as a counterpoint when it comes to independent evaluation of solutions that have been proposed.

Pyxis Consulting Group through its accumulated knowledge of its permanent staff understands implicitly the needs and outcomes required within the public sector. As a result, Pyxis has a proven track record of successfully implementing its projects and business solutions.


All Pyxis consultants have access to leading research institutions including:

Harvard Business Review

IBISWorld

Gartner

Australian Institute of Management

Standards Australian and International


Pyxis staff has professional memberships with a number of industry bodies including:

Association of Professional Engineers, Managers and Scientists Australia

Institution of Company Directors

Australian Institute of Project Management

Australian Business Limited – State Chamber – Defence Industry Forum

Australian Information Industry Association

In addition, all employees of Pyxis Consulting Group (as a result of company policy) hold formal qualifications in industry-shared methodologies, tools and techniques including:

Registered Project Manager /Master Project Director (Australian Institute of Project Management)

UK Office of Government Computing’s Projects in Controlled Environments (PRINCE2)

Project Management Body of Knowledge (PMBOK)

Project Management Professional certification through the Australian Institute of Project Management (AIPM)

Information Technology Infrastructure Library (ITIL)

Information and Communication Technology management and service delivery (Information Technology Infrastructure Library certified)

ICT Benchmarking

Pyxis Consulting Group provides benchmarking services across a range of IT platforms and service delivery including mainframes and distributed infrastructure platforms. This includes desktop, networks, servers, warehousing storage, service desk etc).

The company also maintains a repository of market and industry information and continually updates its libraries so that it can quickly develop benchmark costing models. These models are used to assess ‘value for money’prior to contract negiotations and over the life of the contract.

Pyxis has a full range of expertise in areas such as process mapping,quantitative research, , questionnaires, surveys, re engineering analysis, quality control ‘variance’ reports, or financial ratio analysis. The company also specialises in independent reviews and updating of business cases (from a performance, financial, and/or business focus.)

Pyxis always works closely with the client to establish the correct evaluation criteria for the basis of the benchmarking study. This could include identification of key ICT trends, including salaries, outsourcing costs, service levels, quality of service and business metrics.

Recent client engagements include:

Department of Employment, Education and Workplace Relations – Pyxis specialist resources analysed the technology needs of the department, its “shortfall” and defined a “proof of concept” demonstration and administration of virtualisation of desktop provisioning and server farms. The concept demonstration outcomes was to provide efficiencies and reduce overall operating costs, while providing increase business functionality.


Australian Communications and Media Authority, the Department of the Environment and Heritage, Department of Defence (Capability Division) and more recently IBM for the Department of Health and Ageing and Australian Customs.


Organisation Name Serenidad Consulting Pty Ltd

Trading Name Serenidad Consulting Pty Ltd

Contact Ms Nola Hennessy

Address PO Box 4353

Suburb Kingston



Website www.serenidadconsulting.com


ABN 75140517255

Company Background

Serenidad Consulting Pty Ltd (SCPL) is a Small to Medium Enterprise, Australian company, formed in January 2010 to provide a unique and focused international consultancy service in excellence, great leadership and positive personal power. SCPL’s strength and capability is founded in having a team that leads by example, remains committed to 100% client satisfaction and consistently delivers services and products in a timely, cost-effective, efficient and professional manner. SCPL’s Managing Director holds a Secret clearance valid until 2015 and has previously held a Top Secret (NV) clearance. Our other consultants’ clearances include undisclosable high-level international clearances, Top Secret (NV), Secret and Confidential. Our most senior consultants have also previously held Cabinet-in-Confidence clearances. SCPL consultants are formally trained and/or possess years of experience in several ICT project methodologies e.g. PRINCE2, MS Project, PMBOK. Their skills encompass all the major ICT practitioner disciplines - language programming, database programming, systems analysis, systems engineering, applications development, management information system design and development, networking (LAN and WAN), data analysis, business analysis, project management, program management and directorship, ICT training and education, configuration design and assurance, and strategic analysis and governance.


The risk and quality management systems adopted by SCPL are in keeping with AS/NZS ISO 31000:2009 and AS/NZS ISO 9001:2008 respectively. SCPL is underway in gaining full certification under AS/NZS ISO 9001:2008.

ICT Benchmarking

SCPL’s consultants have devised and successfully delivered over 100 benchmarking studies, most of which relate to ICT investment by the Federal and State Government sectors. SCPL delivers benchmarking in a structured and documented manner to ensure all research, analysis and evaluation notes are meaningfully captured for both historical reference, and audit and/or quality assurance purposes. The relatively small investment made in benchmarking prior to stepping forward with a major ICT investment proposal is returned many-fold over the life of the proposed ‘installation’. One of SCPL’s senior consultants delivered a paper on benchmarking at the International Association of Family


and Conciliation Courts in Montreal 1995, receiving both international and local acclaim. In preparation for the anticipated ‘impact’ of the Year 2000 on Government ICT investments SCPL’s Managing Director researched and developed AMSA’s Y2K Contingency Plan. Aside from risk assessments of all business divisions and cost centres in the agency, a significant benchmarking study was undertaken to understand what other Federal Government agencies were doing to identify, plan for and resolve the changes (then) foreseen for the Y2K. SCPL’s Managing Director was also responsible for, in 2004, specifying the requirements for the Defence database (inventory) of radiation sources used for ongoing reference by both Defence and the Regulator, ARPANSA. This project involved close liaison with Defence CIO Group and the benchmarking of the radiation database against other corporate databases to establish a best fit (i.e. synchronous with other ICT systems) and best value option.


Organisation Name SMS Consulting Group Limited (SMS Management and Technology)

Trading Name SMS Management and Technology

Contact Mr John Kennedy

Address Ground Floor, 8 Brindabella Circuit

Suburb Canberra Airport



Website www.smsmt.com


ABN 17006515028

Company Background

SMS Management & Technology (SMS) [ASX:SMX] is Australia's largest publicly listed consulting, technology services and enterprise solutions company. SMS has revenues in excess of $247 million and around 30% of this revenue dervies from our services in the government sector. SMS employs over 1,400 professionals through offices in Canberra, Melbourne, Sydney, Brisbane, Mackay, Adelaide, Hong Kong and Vietnam.

Established in 1986, SMS helps its clients improve their business performance through the implementation of strategy and the delivery of business and technology projects. Industry expertise spans the government, defence, health, financial services, ICT, utilities, mining, gaming and infrastructure sectors. In the Governement sector, we specialise in assisting agencies to implement new initiatives and new policy.

SMS delivery is organised along practice lines – Business Process Improvement, Opertaional Learning and Change; Program& Project Services, Application Development, Information and Data Management, Systems Integration and Customer Realtionship Management. The practices all have Prinicpal Consultants and are supported by delivery management which ensures delivery quality is actively managed.

What makes us different?

SMS Management & Technology differentiaties by:

• Providing services that focus on Strategy Implementation and Project Delivery

• Providing targeted, end-to-end management and technology services

• Offering ‘Delivery Excellence’ and services designed to improve business performance

• Being a clear alternative to multinational firms

• Continuing to leverage our resources, intellectual capital, infrastruture and financial strengths as compared to smaller firms

• Maintaining vendor independence, while supporting a client’s technology preferences

• Working collaboratively with our clients to deliver outcomes and practical results


• Employing experienced and multi-disciplined professionals working within a culture which focuses on client success

• Specialising in Policy Implementaton Partnering


SMS's Quality Management System is certified to AS/NZS ISO 9001:2000 standards. SMS is one of only 15 companies in Australia accredited as a registered Project Management Organisation by the AIPM.. All SMS consultants have access to leading research institutions including Gartner and Harvard Business Review:

In addition, the majority of SMS consultants hold formal qualifications in industry-shared methodologies, tools & techniques including Registered Project Manager /Master Project Director (Australian Institute of Project Management);/ PRINCE2/ P3M3/ MSP; Project Management Professional certification through the Project Management Institute; Information and Communication Technology management and service delivery (Information Technology Infrastructure Library certified).

ICT Benchmarking

SMS assists ICT managers to evaluate how efficiently they are managing their ICT investment by conducting ICT benchmarking that measures the impact of ICT spending in terms of general economic investment and system performance. By utilising accepted industry sources and comparing expected performance to actual performance, SMS is able to provide recommendations for network development, or growth and price comparisons.

SMS works closely with the client to establish an appropriate evaluation criteria that forms the basis of the benchmarking study. SMS consultant's have extensive industry experience and access to a variety of internal collateral and external research services to enable a valid comparison with industry best practice.

SMS has successfully completed a number of ICT benchmarking engagements including:

* Producing a Total Cost of Ownership model based on ICT benchmark data to support a Strategic Business Case for Cabinet submission to implement an Integrated Incident Management System for the Queensland Police Service

* Undertaking a current and future TCO assessment on IT expenditure across all TCO categories for Queensland state government agencies.


Organisation Name Solisma Pty. Ltd.

Trading Name

Contact Mr Michael Nyhuis

Address Level 8, 350 Collins Street

Suburb Melbourne

State VIC Postcode 3000


Website http://www.solisma.com


ABN 15108151837

Company Background

Solisma is Australia’s leading provider of integrated service management solutions based on best practice standards and frameworks such as ISO/IEC 20000 and the IT Infrastructure Library (ITIL), along with other related practices in ICT Governance, Quality, Security and Software Asset Management.

We provide specialist Assessment, Consulting and Education services to organisations looking to leverage ITIL and ISO/IEC 20000 for achieving business service excellence, cost-effectiveness and improved service quality.

Service Improvement Manager (SIM), our innovative service management assessment tool, is a software solution that allows organisations to measure the compliance, maturity and capability of their ITSM processes according to both the ISO/IEC 20000 standard and ITIL. SIM provides organisations with the capability to undertake an independent consultant-led or internal self-assessment, along with benchmark scoring comparisons across the industry and the provision of automatically generated activities that provide guidance on which process areas need to be improved next. SIM was used by ANSTO who won the 2008 itSMF Australia “Project of the Year” Industry Award.

Solisma also provides onsite education services to organisations across Australia or through public training courses scheduled through one of our leading service management courseware licencees.


Solisma is an accredited training organisation for the delivery of courses in both ITIL and the ISO/IEC 20000 standard.

Our consultants also provide comprehensive assessment and education services to organisations within Australia and overseas for the implementation of the requirements for a quality management system for standards including:

- ISO 9000 (Quality)

- ISO/IEC 20000 (Service Management) - replaces AS 8018

- ISO/IEC 38500 (ICT Governance) - replaces AS 8015


- ISO/IEC 27001 (Information Security Management)

- ISO/IEC 19770 (Software Asset Management)

- ISO/IEC 15504 (Process Assessments)

Where relevant, our consulting experts also map the requirements of several other methods and frameworks including ITIL, COBIT, CMMI and Six Sigma for a comprehensive and integrated process-based approach.

ICT Benchmarking

Solisma regularly undertakes comprehensive assessments and benchmarking exercises for organisations across Australia and overseas. Using our innovative Service Improvement Manager (SIM) software solution, we undertake process compliance and capability/maturity assessments across a number different frameworks and standards including ISO/IEC 20000 and ITIL (the IT Infrastructure Library) and a growing number of other related standards. The following information is provided from within the tool:

Process Compliance, Capability and Maturity: Accurate measures of all process contained within frameworks and standards, including the overarching management systems. Maturity is calculated based on a variety of models including ITIL, CMMI, COBIT and the ISO/IEC 15504 process assessment standard

Benchmarking Data: The SIM software provides benchmarking comparisons for related organisations across the industry at the local (Australia), regional (Asia Pacific) and global levels. This data may be used for further comparative analysis of process compliance and maturity and the basis for ongoing improvement planning.

Improvement Actions: An automatically generated and prioritised list of tasks and activities to be performed for ongoing improvement of processes. Improvement actions can be managed from within the tool or exported for use in other project management applications.

Solisma was engaged by the ANZ to conduct a comprehensive IT Service Management (ITSM) assessment and the develop a comprehensive service improvement plan to be used for the consolidation of several ITSM groups into a single department. Commencing in January 2008, this comprehensive assessment involved a series of interviews of key process owners and stakeholders to determine the current levels of maturity across each process area, including the Service Support processes (Incident, Problem, Change, Configuration and Release Management) and Service Delivery processes (Service Level Management, Availability, Capacity, Continuity and Financial and Supplier Management).

Solisma was engaged by CSC Australia to conduct a Service Management assessment of the compliance and maturity of their processes according to the ISO/IEC 20000 standard. CSC were one of the first organisations to have received certification to the standard in Australia and required a further independent assessment for additional services, processes and customers to be brought under the scope of the certified Service Management System.


Organisation Name Strategem Management Consultants Pty Ltd

Trading Name Strategem Management Consultants

Contact Mr Leigh Edwards


Suburb Melbourne



Website www.strategem.net.au


ABN 54964256036

Company Background

Headquartered in Melbourne and with staff across Melbourne and Canberra, Strategem Management Consultants (Strategem) is an Australian management and technology consulting services company providing hands-on service and advice to Australian businesses and Government. Combining experience and comprehensive capabilities across a broad range of industries and business functions, our consultants collaborate with clients to define, develop and implement projects which improve performance and reduce costs.

Strategem offers a wide range of management consulting and program/project management services with expertise across most aspects of management and technology consulting, business service delivery and operations. Our consulting advice is pragmatic and focussed on implementation of outcomes. We aim to form long-term, strategic partnerships with our clients offering continuous improvement and ongoing value. We provide objective and fact-based advice and have no affiliations with ICT product and service providers.


Strategem partners and consultants have memberships to the following professional organizations:

- Project Management Institute

- Australian Institute of Management

- Australian Computer Society

- Society of Certified Practicing Accountants

Strategem consultants are conversant with the methodologies and typically have accreditations associated with the following organisations:

- Office of Government Commerce (UK) – Project Management Method, PRINCE2

- Project Management Institute – The Standard for Program Management


- Project Management Institute – PMBoK Guide

- AS8015 – Corporate Governance of Information and Communication Technology

- OCG Information Technology Infrastructure Library – ITIL

- Information Systems Audit and Control Association – CobiT

- Kaplan and Norton Balanced Scorecard

Strategem is also an accredited member of the Victorian Whole of Goverment eServices Panel.

Consultants typically hold post-graduate qualifications in Business, Management or Information Technology.

ICT Benchmarking

"Strategem has undertaken several benchmarking assignments for State Government and commercial organisations. In conducting these assignments Strategem has focused on tailoring industry IT data, statistics and trends to answer specific client queries on effectiveness, efficiency and value. Two examples are below.

Assignment example – Vic Chief Technology Office - All States Telecommunications pricing benchmarking project.

Strategem facilitated the establishment and ongoing management of a contract to provide telecommunications price benchmarking reports for the jurisdictions of VIC, NSW, ACT, TAS, SA, NT, WA, QLD and the Commonwealth Government.

Strategem consultants helped define and document requirements of the service with the participating jurisdictions and managed a tender process to select a benchmark service provider. Strategem subsequently conducted negotiations with the service provider and concluded the contract. In addition Strategem negotiated and finalised agreements with all participating jurisdictions on behalf of the Chief Technology Office.

Assignment example - AGIMO

Strategem prepared a concept brief and RFQ document for the establishment of a Telecommunications Benchmark Pricing service across Federal government departments and agencies for AGIMO based upon similar principles to that of the Victorian CTO project.

"


Organisation Name Stratica International Pty Ltd

Trading Name Stratica

Contact Mr John Rundell

Address Level 2, Professional Chambers, 120 Collins St,

Suburb Melbourne



Website www.stratica.com.au


ABN 73095136208

Company Background

Stratica was established in November 2001 and is a specialist consulting firm that is primarily focused on the provision of independent quality strategic sourcing, risk, governance, and information security advice.

The key services offered by Stratica include: IT Strategy, Information security, IT performance management, outsourcing advice, risk assessments, project reviews, governance, contract renegotiation advice, market price ; service level assessments, and business continuity.

Stratica has a scalable team of 15 + fulltime equivalent (FTE) senior staff who have worked together for a number of years on major projects ($250,000+ engagements) and smaller projects, and who have been required to handle multiple projects and of varying complexity.

Stratica undertakes major projects for leading Australian Public Companies (such as Orica, Blue Scope Steel and Worley Parsons) and for various State Government departments (such as Victoria’s DTF/DPC, DOI, and Essential Services Commission)


Stratica’s business processes are ISO9001 accredited.

ICT Benchmarking

The Benchmarking services of Stratica are designed to compile market data and industry trends that add validity and structure to our clients IT management processes and philosophy. Our analysis and recommendations typically address the following processes and strategies:

Identification of key ICT trends, including salaries, outsourcing costs, service levels, and business metrics, and

Detailed comparison and analysis of organisation’s base data relative to various market target positions.

The scope of IT services benchmarked include, infrastructure and application development services such as infrastructure support, application support, and helpdesk.


Recent projects include:

BHP Billiton (BHPB): conducted benchmarking of current BHPB IT costs. Compareing BHPB’s current workload and complexity of peers, Stratica determined what parts of the IT services in scope for the sourcing decision were performing efficiently and where there may be opportunities for improvement, and whether those areas should be candidates for alternative sourcing.

PowerCor: Analysed pricing levels of IT services to be delivered under the new contract to Powercor by CSC. Analysed costs for their appropriateness for the levels of service to be delivered by CSC, from a market perspective.

BlueScope Steel: Provided market benchmarking advice to BlueScope Steel regarding current and proposed IT services outsourcing vendor costs and services offered to BlueScope.

Melbourne Water vs IPEX: Stratica is acting as an expert witness on the dispute between IPEX and Melbourne Water. Stratica, as an independent court appointed expert, has analysed and benchmarked the IT costs for providing support to Melbourne Water, including employee salaries, per employee IT and applications support costs, IT support helpdesk, and server and per PC support costs (including TCO analysis).


Organisation Name STRATSEC.NET PTY LTD

Trading Name stratsec.net

Contact Mr Sean Wood

Address Unit 1, 50 Geils Court

Suburb Deakin



Website www.stratsec.net


ABN 14111187270

Company Background

Established in 2003, stratsec is one of Australia’s leading independent providers of information risk management services; at the forefront of the information security sector in Australia and the SE-Asian region. Our merger with SIFT in early 2009 further broadened our capability and capacity in the technical sphere of ICT security. We now operate with an employee base of around 50 staff. Our highly skilled and qualified consultants have extensive experience in the successful delivery of large-scale information security, identity and continuity management programs across both public and private sectors. Based in Canberra with offices in Sydney, Melbourne and Singapore and a presence in Perth and Malaysia, our charter is to elevate security and information security management in government and business through a unique, strategic approach: driving business-led solutions enabled by technology. This innovative approach enables our clients to integrate their security programs with their business objectives and operating environments. stratsec delivers services to state government agencies, almost all federal government agencies, along with overseas clients Microsoft, SAIC, SanDisk and the Malaysian Government. stratsec has also worked with several financial institutions and commercial clients, alongside its government and international clients.


stratsec consultants have demonstrated their high level expertise and skills for clients on several ICT security engagements; providing the required services in accordance with professional and industry standards as follows. We have the current certifications/accreditations and can be provided upon request: • Canberra office is approved as a Defence RESTRICTED operating facility • Canberra office operates an ISO 9001 Quality Management system through SAI Global; all other stratsec offices to shortly undertake accreditation requirements • Our Canberra office is ISOIEC 17025 accredited • Canberra has a DSD-approved and licensed Australasian Information Security Evaluation Facility (AISEF) to conduct Common Criteria IT security evaluations. • We are close to being approved (under our NATA ISO 17025 status) as a Digital Forensics facility (also in Canberra) – expected in Nov/Dec 2009. • We have submitted our PCI-DSS application (expected Nov 2009) • We have also submitted an application to be approved as a FIPS140 testing laboratory (testing and site visit expected in Nov 2009). At stratsec we also have a very well qualified and accredited team of over


40 consultants who possess a wide range of tertiary and industry qualifications, and maintain a range of formal security and technical qualifications.

ICT Benchmarking

stratsec operates a Defence Signals Directorate (DSD) licensed Australasian Information Security Evaluation Facility (AISEP) and ISO/IEC 17025 accredited facility which provides ICT product evaluations against the international Common Criteria standard. We work closely with DSD to independently ensure that ICT products with a security function meet standards in order for Australian government agencies (and international governments) to safely purchase the products. Our clients for this ICT benchmarking and evaluation service include Microsoft (Windows Mobile), SanDisk, and IBM. The evaluation includes assessment of the full lifecycle of the product, including the facilities where they are developed and manufactured. stratsec also employs eight DSD registered I-RAP assessors who provide Australian government agencies with services. This includes consulting advice to agencies wishing to have their ICT platforms and documentation assessed, providing gap analysis to the ISM requirements, as well as independent IRAP assessments. We are currently providing these services to the Great Barrier Reef Marine Park Authority, Department of Immigration and Citizenship, Australian National Audit Office, and the Australian Electoral Office. The Department of Parliamentary Services engaged stratsec to provide detailed design, implementation and documentation of an Internet Gateway compliant with the Government IT Security Manual and DSD Gateway Certification Guide. stratsec defined requirements, and managed procurement of appropriate technologies for a comprehensive intrusion detection capability, involving both host-based and network-based IDS. We assisted with the detailed design and managed the deployment of the IDS solution.


Organisation Name Tanner James Management Consultants Pty Ltd

Trading Name

Contact Mr Daniel Oyston

Address Level 4, Law Society Building, 11 London Circuit

Suburb Canberra City



Website www.tannerjames.com.au


ABN 91063977284

Company Background

Tanner James is a national company with a head office based in Canberra. Since 1994 we have provided programme and project management training and consulting services to a wide diversity of public and private sector clients. We specialise in non-proprietary programme and project management methods in use by the project management community, including MSP, PMBOK and PRINCE2. In fact, Tanner James introduced both the MSP and PRINCE2 methods to the Australian market. Over the last 12 months, Tanner James has delivered over 800 Face-to-Face training courses with a value in excess of $2m. These figures include in-house courses to over 60 different public and private sector organisations, with the remainder being delegates at our regular public training sessions. In Canberra, we understand the needs of Federal Government Departments and the challenges they face bringing Government initiatives and parliamentary legislation to fruition. Our Federal Government client list includes; Department of the Treasury, Attorney-General’s Department, ComSuper, CrimTrac, Australian Customs Service, Department of Defence, Department of Education Science and Training, Department of Foreign Affairs and Trade, Department of Family and Community Services, Australian Taxation Office, Murray Darling Basin Commission, Department of the Environment and Water Resources, and Child Support Agency


Tanner James is a training organisation and management consultancy. We are accredited as an MSP Accredited Consulting Organisation (Office of Government Commerce - APMG/MSP/ATO, Registration Number MSP/ATO/038) and a PRINCE2 Accredited Training Organisation & Accredited Consulting Organisation (Office of Government Commerce - APMG/P2/ATO, Registration Number P2/ATO/001) Tanner James is a Registered Training Provider (RTO - Registration Number 88098) through the Australian Quality Training Framework. We have a full understanding of the processes involved in conducting training and assessment leading to the issue of nationally and internationally recognised qualifications. Tanner James’ evaluation strategy for existing education and training services are based on the competency-based framework of the Australian Quality Training Framework. All Tanner James training providers are Certificate IV Assessor and Workplace Trainer qualified (BSZ40198/TAA40104). Tanner James is an Australian Government Endorsed Supplier (Tanner James Certificate Number 1521, Issued on 25


May 2000 by the department of Finance and Administration, Last renewed 27 September 2004) As an international ATO and ACO Tanner James have additional requirements placed upon relating to a Quality Management System which exceeds AQTF standards. Tanner James has a QMS designed by the Managing Director (John Howarth - who is an expert in ISO9000-based Quality Management) which complies with ISO9001.

ICT Benchmarking

Tanner James can assist AGIMO, DCITA or other agencies to design, develop and implement effective Whole-of-Government ICT benchmarking services similar to those provided by the Society of Information Technology Management (Socitm), the UK’s professional association for public sector ICT managers. Socitm’s services help ICT managers evaluate how efficiently their ICT function is managed, how their performance compares with others, and how this contributes to organisational performance. Since competitive, industry and process benchmarking services depend upon access to KPIs of related organisations and practitioners, a relationship might be explored with the Australian Computer Society. Tanner James can help agencies apply existing benchmarking services such as the ICT Benchmarking Module of the UN’s Benchmarking Tool and DCITA’s statistical benchmarking (e.g., the Information Economy Index) that deal with international performance. In addition, we can help apply maturity models, e.g., the UK Office of Government Commerce’s Portfolio, Programme and Project Management Maturity Model (P3M3®) and the Project Management Institute’s Organisational Project Management Maturity Model (OPM3®) to enable agencies to benchmark both internal and external performance. Agencies can be helped with assessment and/or application of IT/ICT-specific process maturity models such as the Software Engineering Institute’s CMMI and the US Government Accountability Office’s ITIM framework. Tanner James has recently worked with Defence CIOG (application Development) and Murray Darling Water Commission in this area.


Organisation Name The Boston Consulting Group Pty Ltd

Trading Name As above

Contact Mr Axel Hofmann


Suburb Melbourne



Website www.BCG.com


ABN 70007347131

Company Background

The Boston Consulting Group (BCG) is widely regarded as the global leader in strategy consulting and has offices in 66 cities around the world, including Sydney, Melbourne and Canberra.

Our global ICT Practice has 750 consultants and brings together business insight and ICT to achieve extraordinary impact. In the past five years, BCG has undertaken over 1,300 ICT projects for some of the world’s largest organisations, working with CIOs and CEOs to shape their strategic agenda. Our ICT Practice has five focus areas: Strategy, Transformation, Sourcing, Organisation and Performance, each one with various sub-topics. We remain strictly independent of product and service providers to ensure we provide objective and unbiased advice.

We have worked with many Australian public sector agencies, including the ATO, AusTrade, Centrelink, Defence, DEEWR, Finance/AGIMO, Health and Aging, DIAC, Medicare, and Railcorp. Our highly effective stakeholder management skills and experience has resulted in a perfect track record for delivering public sector projects in difficult stakeholder environments on-time, on-budget and with high levels of client satisfaction.

We have received three BRW-St George Annual Client’s Choice Awards – ‘Best Large Consulting Firm’ (2006 and 2008) and ‘Most Innovative Consulting Firm’ (2007) – based on a survey of over 10,000 senior executives.


BCG does not engage in external accreditation and certification

ICT Benchmarking

ICT benchmarking is a core component of the ‘Performance’ focus area in BCG’s global ICT Practice. We invest in proprietary industry studies and benchmarking to provide first hand information about ICT costs, efficiency, performance and management practices in ICT organisations as well as their strategies to cope with global technology and industry trends.

Some key proprietary benchmarking tools include:


1. Global IT Management Benchmarking (GITMAB): Annual benchmark of ICT management processes and approaches across 13 leading global organisations;

2. IT Cost Reduction Toolbox: Cost reduction and benchmarking framework consisting of 13 optimisation levers reflecting the accumulated experience of over 500 global ICT projects

3. Public sector benchmarks: Accumulated database of public sector IT benchmarks drawing on BCG’s many years’ experience working with public sector clients.

4. Industry specific ICT cost benchmarking studies

We also access a broad range of external benchmarking studies, trends and analyst reports (eg. Gartner, Forrester, AMR and others).

Project examples include:

1) Reviewed ICT expenditure for a major federal agency. A detailed cost analysis identified the key trends and drivers and benchmarking using BCG’s IT cost reduction toolbox and client experience identified opportunities for cost reductions and improvements in cost and demand management practices.

2) Conducted an independent assessment of the cost and management of a major federal agency’s ICT infrastructure. Assessment was based on unit cost and performance benchmarking against comparable organisations such as financial institutions and other government agencies, as well as process benchmarking against best practices.


Organisation Name The Hackett Group

Trading Name

Contact Mr Keith Robbins

Address Level 34, 50 Bridge Street

Suburb Sydney



Website www.thehackettgroup.com


ABN 45132863079

Company Background

The Hackett Group, a global strategic advisory firm, is a leader in best practice advisory, benchmarking, and transformation consulting services, including shared services, offshoring and outsourcing advice. Utilising best practices and implementation insights from more than 4,000 benchmarking engagements, executives use Hackett's empirically based approach to quickly define and prioritise initiatives to enable world-class performance.

Hackett has worked with 2,700 major corporations and government agencies, including 97% of the Dow Jones Industrials, 73% of the Fortune 100, 73% of the DAX 30 and 50% of the FTSE 100.

The Hackett Group has global offices in the United States, Europe, India and Australia and is publicly traded on the NASDAQ as HCKT.


ICT Benchmarking

The Hackett Group uses a rigorously defined taxonomy of corporate functional processes and activities that ensures reliable comparisons across different organisations. Hackett's database is the most comprehensive in the world and contains data and best practices from more than 4,000 individual benchmarks. Our IT benchmark enables an objective assessment of both the efficiency and effectiveness of an IT organisation against World-Class and a Peer Group of organisations with similar size and complexity.

We continually review those practices in use by World-Class organisations to ascertain those which correlate with their World-Class performance levels. Our Transformation Benchmark extends to an assessment of the level of applicability and adoption of our empirically proven Best Practices and an assessment of the organisations service delivery model enabling a rapid identification of the changes required to close the performance gap.

Hackett has worked with 2,700 major corporations and government agencies, including 97% of the Dow Jones Industrials, 73% of the Fortune 100, 73% of the DAX 30 and 50% of the FTSE 100. Clients for whom we have conducted IT benchmarking include BHP Billiton and the University of Sydney.


Organisation Name Third Horizon Consulting Partners (The Trustee for Third Horizon Trust)

Trading Name Third Horizon Consulting Partners

Contact Mr Steven Metzmacher

Address Level 9, 60 Marcus Clarke Street

GPO Box 793

Suburb Canberra



Website www.thirdhorizon.com.au


ABN 77149865113

Company Background

Third Horizon was established in 2004 by former Arthur Andersen partners to assist clients in the design and implementation of strategy and business transformation. Our focus on ICT includes the assessment, transformation and implementation of IT strategy, operating models, outsourcing programs, project delivery models, project management methodologies, IT cost management, system evaluation and selection, and program management of large scale ICT implementation programs.

The focus of Third Horizon is on being a practical consulting organisation that focuses on implementation to ensure results are delivered. We have grown rapidly since commencement with over 40 experienced consultants in our Canberra, Sydney and Melbourne offices.

Third Horizon uses experience and independence to deliver results to clients. We are a privately held, independent firm that does not have alliances with technology vendors. Therefore we do not have any conflicts of interest in the advice we provide. We have structured quality assurance procedures that ensure we do not enter into any relationships that create conflict for our clients.

We offer an integrated set of consulting services to a wide portfolio of clients in industries including government, financial services, industrial and consumer products, media, transport, water and power utilities and government business enterprises.


ICT Benchmarking

Third Horizon has assisted a number of clients, both in the public and private sectors to quantitatively benchmark their IT operations from a cost efficiency and service level perspective. We have collated a database of global and industry specific performance benchmarks.

Up to date data, statistics, material and deliverables from these engagements, are held in a knowledge management system and are readily available to all Third Horizon consultants. Quantitative analysis is enhanced via the commentary provided by our subject matter


experts and the manner in which materials are tailored to meet the particular needs of our clients.

Specific examples of our work include:

1. Thames Water - On behalf of the new owners of Thames Water, Third Horizon was engaged as part of a high level review of the organisation to undertake an analysis of operating costs within the IT function. This included benchmarking of IT spend, costs and service levels against industry and global metrics. Opportunities were identified to reduce the IT cost base with a focus on rationalising systems, streamlining sourced services and managing down IT FTE’s.

2. South East Water - Third Horizon was engaged to assist South East Water in reviewing the operating cost base of the IT function. An assessment was made utilising industry benchmark data. Significant opportunities were identified for improvement of staffing numbers and spend levels via adopting alternative sourcing models.


Organisation Name TPI (Technology Partners International Incorporated

Trading Name TPI

Contact Dr Catherine Jaktman

Address Suite 4, Level 6, 333 George Street

Suburb Sydney



Website www.tpi.net


ABN 85108959360

Company Background

As the industry founder and innovator, TPI is the most respected and trusted advisor to public sector entities and corporations worldwide, across the entire lifecycle of information and communication technology (ICT) advisory services. Our Public Sector teams bring the best practices in government transformation to our public sector clients worldwide.

Our Services include the following:

a.) Operational Assessments

b.) Stratgic Sourcing and Procurement Advice

c.) Shared Services

d.) Internal Service Optimisation

e.) ICT Benchmarking

f.) Service Management and Governance

g.) Finanacial Business Case Development


TPI is a global consulting company and we adhere to a corporate quality management and reporting systems.

ICT Benchmarking

TPI offers unmatched experience and skill to assist it with external independent measurement and scrutiny to ascertain its financial and operational performance in line with key business objectives and formal reporting requirements.

TPI also brings the added value of full life cycle methodologies, performance management process and IT sourcing advisory and benchmarking support for many commercial and public sector clients.

TPI has proven experience in ICTinfrastructure advisory services, covering the entire sourcing services lifecycle worldwide. TPI is the largest sourcing advisory firm in the


world. Since its founding in 1989, TPI has advised on more than 1,700 engagements and completed more than 780 transactions valued at more than $385 billion. TPI’s level of comprehension of corporate IT budgets, cost and service relationships and drivers, and service provider pricing dynamics is unmatched. For example:

- TPI assisted Australian Fisheries Management Authority with a price benchmark of their current ICT costs and conducted a survey of AFMA users for customer satisfaction for: Applications Development and Support, Midrange servers, End Users, Data Networks, including voice, carriage and service. The benchmark also provided a comparison of AFMA with the external market to provide an “apples to apples” based comparison. TPI identified and developed recommendations for AFMA based upon the outcomes of the Benchmark.

- In addition to the above, TPI has undertaken many benchmarks in Australia for shared service organisations in their quest to benchmark their services against market comparators, these include: AMP, BHP Billiton, Brisbane City Council, Commonwealth Bank of Australia, HBOS Australia, Qantas and Queensland Rail


Organisation Name WDScott Asia Pty Ltd

Trading Name WDScott Asia Pty Ltd

Contact Mr Gary Allan

Address Suite 1, Level 1,25 Bentham Street

Suburb Yarralumla



Website www.wdscott.com


ABN 19125833356

Company Background

WDScott is an Australian-owned international professional services firm with a proven reputation of providing ICT services to government and corporate organisations. WDScott has developed a unique service culture known for integrity, attention to client needs, practical recommendations and the desire to work alongside clients across a range of services. In Australia, we are a boutique firm with a powerful workforce of 50 employees and contractors. We believe ‘less is more’, engaging small specialised teams to facilitate skills and knowledge transfer resulting in higher impact for our clients. At WDScott, people are our greatest asset, and our consultants are highly qualified and experienced professionals. They have wide industry and consulting experience enabling them to not only perform better but to work cohesively with clients. Our goal is to help clients improve processes and capabilities enabling them to reach their desired outcomes. The aim of WDScott is to assist clients to interrogate themselves using our analyses and continuously improve their business processes and supporting enablers, to help them reach their objectives. WDScott frames its projects within a ‘Why-What-How’ approach allowing us to better understand how a client’s business works and to help re-design relevant work practices using


WDScott is a member of the Defence Industry Security Program and most staff have AGSVA security accreditation. WDScott has a unique service culture known for integrity, attention to client needs, practical recommendations and working with clients across a range of services. The principles of ISO 9000 are important to our SME consultancy work and the principles are applied to out Lean/6 Sigma approach to Continuous Improvement (CI) to ensure that staff take responsibility for delivery of quality outcomes. Skill sets range across the alignment of business and technology, enabling us to undertake the management of portfolios, programs and projects, and developing business process model frameworks and integrating them into organisations’ work practices. Some staff have accreditation to the AICD and IE (Aust). Individual staff qualifications and accreditations include formal tertiary qualifications Doctorate in Philosophy (PhD), Masters’ Degrees in Business Administration (MBA), Science, Engineering, and Business. Bachelors' Degrees are typically Engineering, Business, Economics, Commerce, Law, Psychology, and Applied Science. Several staff have Program and Project Management accreditation and qualifications including Master Project Director (MPD), Registered Project Manager


(RegPM), and accreditation with Project Management Body of Knowledge (PMBOK), and PRINCE2 project management methodology (at practitioner, consultant and trainer levels).

ICT Benchmarking

Within the project research and development environment WDScott has the capability to undertake business objective definition and project initiation using state of the art Strategy Consulting, Identification of Business Insights, and Process Transformation processes via our iSuite and SmartPack products. These tools provide the ability to define project objectives and requirements, develop project planning and identify key deliverables, to efficiently identify the outputs and provide a clear understanding of the delivery method and technologies to be used. Within the Defence Spectrum Office (DSO) WDScott was engaged to analyse, model and change-manage a streamlined methodology for an online RF Spectrum Management capability, to model a standardised DSO workflow. Two major outputs were to create a strategic document to support ongoing DSO operations. The WDScott work created documents that detailed a business intelligence approach to managing spectrum and allowed evidence based management decisions not only with internal decision making but importantly regarding the management of spectrum for all customers. The Business Application Review (BAR) Project was established to deliver refreshed business applications for the Australian Valuation Office (AVO). The BAR Project sought to streamline and automate relevant processes, through the implementation of a workflow management product. The WDScott work spawned many initiatives within the AVO, including a review of all position descriptions. It allowed evidence based management decisions not only with internal decision making but importantly regarding the valuation of property for all customers. KPI, accountability and visibility were main focuses of this implementation.


Organisation Name Wipro Australia Pty Ltd

Trading Name Wipro

Contact Mr Patrick Bodegraven

Address Level 1, 18 National Cct

Suburb Barton



Website www.wipro.com


ABN 80121950463

Company Background

Wipro Australia Pty Ltd is part of Wipro Ltd which is a global management consulting, technology services and outsourcing company. With more than 100,000 employee across the globe, the company generated revenues of $US 5.4 billion with 28% YoY growth for the fiscal year 2008-09. Wipro offers a wide range of consulting services with specialisations across most aspects of management and technology consulting, business service delivery and operation. In addition, Wipro provides ‘End to End’ solutions in systems integration and outsourcing means our consulting advice is pragmatic, outcomes focused, and mindful of implementation challenges. Our clients span a broad range of industries worldwide and include many of the Fortune Global 100 and Fortune Global 500 companies and Government agencies. Many of our top 100 clients have been clients for at least five years. Wipro Consulting Service has a vast pool of qualified resources in the following functional tracks - Business Consulting – 200, Architecture Consulting – 400, Portfolio consulting – 200 and Business Process Improvement – 400 consultants. Wipro Australia operate offices in Sydney, Melbourne and Adelaide with over 700 employees servicing our customers across all of our functional domains. Customers include the University of Canberra, Northern Territory Government, Telstra


CMMi Accreditation – Wipro is the first PCMM Level 5, SEI CMM Level 5 and CMMi Level 5 certified software & IT services company globally and the first outside USA to receive the IEEE Software Process Award. ISO & BS Standard Wipro started its Quality Journey in 1993 by adopting ISO 9000. Wipro was certified by BVQI and was recertified ISO 9001:1994. Wipro was certified for the ISO 9001 2000 certification. Wipro is the first software technology and services organization in India, to be certified for complying with the ISO 14001 standards for the Environmental Management System. Wipro was certified as compliant with the BS7799 standards in 2002. Wipro was awarded the BS 15000 in 2004. Wipro has adopted complete BS15000 framework processes and in addition project management which is extremely critical to manage projects for any size organisation. We are able to address IT Infrastructure management and service support needs for our clients while maintaining high standards of quality and cost effectiveness Six Sigma Wipro is the world’s first IT Company to adopt Six Sigmainternally. Six sigma methodologies in practice include Six Steps to Six Sigma (SSSS), for transactional


quality, cross functional process mapping, DMADV, and DMAIC, in software development.

ICT Benchmarking

Wipro has capabilities in benchmarking IT services and operations to identify improvement areas, create a business case and accelerate the journey of continual improvement. The benchmarking services would help to justify IT performance and IT investment to Business; Choose initiatives based on business priorities, pain areas, available budgets, resources etc; Overcome paradigm blindness and Improve Business-IT integration through higher transparency. We undertake Metric benchmarking exercises with the perspective of comparisons of performance data from other similar engagements. Similarly we undertake Diagnostic Benchmarking to explore the practices adopted and performance achievement of the organization in order to identify areas of relatively weak performance and organizational practices. We also undertake Process Benchmarking which involves two or more organizations comparing their practices in a specific area of activity. Wipro’s customers derive the following benefits: continuous improvement process, adoption of best practices from similar experience / industry into company's operations, better understanding of the competition and any gaps that may exist, etc. Case Study 1 WIPRO worked with the Planning Commission, Government of India (GoI) and Ministry of IT, Government of India for the Unique National ID project for the residents of India. We performed a proof of concept in 4 states of India for the proposed strategy of using multiple databases for establishing the unique identify and credentials of resident of India. Case Study 2 Wipro has worked with Ministry of Agriculture, Government of India to take up benchmarking in the area of technology and process for the Agriculture domain.


Organisation Name Yael Bright Consulting PTY LTD

Trading Name Bright Consulting

Contact Mr Aviel Vaknin

Address P.O Box 460 Civic Square

Suburb Civic



Website www.brightc.com.au


ABN 85156575647

Company Background

Bright Consulting is a delivery-focused company providing management services, Business Analysis and advisory services. We specialise in increasing project management capability as well as delivering highly complicated projects successfully. Bright consultants are contracted to our customers at extremely competitive rates; we believe that a successful delivery can be achieved by providing expert advice at reasonable prices. Bright Consulting targets the best consultants in the market; those with vast experience and knowledge who are passionate about what they do. Our rigorous recruitment process highlights a selected few who are invited to be part of Bright experience. We support our consultants during their engagements and regularly monitor and tracked their progress. This service ensures higher successful rate of delivery as well as continuity. We see this service as demonstration of our values and commitments to the success of our clients; we therefore provide this service at no additional cost.


Bright Consulting targets highly experienced consultants as our permanent staff. Our employees are certified in most of the industry recognised Methodologies : Prince2, PMBOK, MSP, as well as Project lifecycles : waterfall and Agile. We ensure our consultants maintain their high level of accreditation , as well as exposing them to the latest developments in Program and Project Management through training and technical workshops. Our internal Project Management Office ensures that we provide our customers with a superior service. Our practice lead is accredited CMMI (Capability Maturity Model - Integration) who continuously develop and enhance our Project Management capability and support our consultants throughout their assignment. Bright Consultants are a proud member of the ACS, PMI, AIPM and AIM.

ICT Benchmarking

Bright Consulting, capitalising on its employees experience is able to provide high level of ICT product and service benchmarking. Utilising market trends, industry best practices and customers strategic plans, we are able to assess the current state against other organisations and recommend a roadmap for improvement, which will be customised to the organisation ability to deal with change.

Some sample engagements for our consultants include:


- The management of a project at RMIT University, which a major deliverable was a creation of an ICT benchmarking document. Engaging with other universities, looking at standards and best practices, the delivered document was the foundation for a program of work to enhance the information management within the university.

- At ComSuper ICT Benchmarking activity was taken by one of our consultants as a result of a need to upgrade an out-dated and failing IT infrastructure. This involved the analysis of future business requirements and the documenting of current and “to-be” environments with the plan outlining investment required to achieve industry best practice levels, while supporting the business requirements of the agency. The engagement resulted in detailing and prioritising a series of infrastructure and supporting projects to ensure satisfactory DR/BC standards.


ict benchmarking services

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