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Aircel

Mission Vision and Goals-

The Mission states of fresh and Innovative ways about the needs of their Customers andhow they want them to feel and to deliever what has been promised and to go an extr mile

for Customers delight. The Vision states,onnecting people to the World of possibilitiesbe

the most admired brand in India, loved by more customers and to be targeted by top talent

and also to create a benchmark in the industry. The Goal of the Organisation is to provide

their Customers with Exemplary service and persistent look for new ways to surpass their

expectations.

Leadership-

Companys Reward & Recognition program aims to award star performers and bestperforming teams. We also give awards like Pat on the Back, Employee of the Quarter and

Employee of the year. The Company follows a transactional Leadership Style. The immediste

HR vision is to build a high performance culture and in Long term want to become Employer

of Choice and for the same they have multi prolonged approach to ensure that HR systemsare

simultaneously being implemented and cover all facets of HR.

Work Culture-

Aircel has a Code of Conduct policy that strictly outlines the responsibility and proper

conduct to be followed by each and every employee. We are committed to create an ethicalworkplace that is free of harassment, discrimination, where all individuals are respected and

provided a comfortable work environment to perform and grow.

HR Policies and Procedures-

Aircel has a strong value system. Our core values- Simple, Creative and Trustworthy are

reflected in each of our employees. We encourage them to innovate and provide them with a

healthy and competitive environment. Our aim is to acquire, nurture and retain highly

talented and goal-oriented professionals. The culture of Aircel adds to the overall optimisticattitude within employees. The HR policies at Aircel are employee friendly. Here, the

employees enjoy benefits like work life balance, open door policy, reward and recognition

etc. which are instrumental in retaining talent. Our fair and transparent performance based

appraisal system; incentive policy Performance Linked Incentive (PLI) and well defined Key

Performance Indicators (KPIs) contribute to regular performance assessments. Companys

training and learning hub - Aircel Academy, situated in our corporate office in Gurgaon,

offers state-of-the-art facilities that help us in nurturing future leaders to utilize their skills to

attain higher benchmarks. Aircel Academy is the epicenter of fostering professional work

culture and learning at Aircel

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Rewards and Recognition-

The Rewards & Recognition program at Aircel aims to align personal growth with that of the

company and to promote merit, initiative and the Aircel culture throughout the organization.

Aircel consistently strives to recognize and reward performance that sets grounds of further

achievements and fosters a culture of appreciation leading to higher customer satisfaction

Resource Building, Competence and Training Methods-

At Aircel, the Company expect the people to have the requisite skills and competencies to

perform their job. They should be willing to learn and adapt to Aircel culture. Also, they

should thrive on ownership and teamwork. Aircel has a Code of Conduct policy that strictly

outlines the responsibility and proper conduct to be followed by each and every employee.

We are committed to create an ethical workplace that is free of harassment, discrimination,

where all individuals are respected and provided a comfortable work environment to perform

and grow. All new hires are put through a rigorous week long induction workshop conductedby Aircel Academy team. The key functional heads spend considerable time with them to

introduce and familiarize them with our system and processes, vision, mission, goal and

culture of the organization.

IT Systems & Support-

Aircel and ICICI Bank jointly launched their Mobile Banking service - Mobile Money,

running on Visas Mobile Managed Service. It aims at overcoming the challenges and

meeting the financial needs of Indias unbanked population, a majority of whom face many

hurdles in managing their finances such as reliability of intermediaries, distance to formalbanking infrastructure, legitimate KYC, and financial illiteracy. It offers a range of financial

services on a mobile phone such as cash deposits and cash withdrawals, money transfer to

third parties, self-reload of prepaid mobile credit, and various utility bill payments. On sign-

up, customers will be able to use the Mobile Money service instantly on any mobile phone

even without a data connection service. The service is currently available in Tamil Nadu to

specifically cater for the needs of the large migrant working population

Dear Mujahid Kindly write

about the BestPractices and

Strategy.