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ICC Property Management Ltd.ICC Property Management Ltd.

Markham Gate Corporate Centre 550 Alden Road, Ste. 201 Markham, ON L3R 6A8 Tel: (905) 940-1234 ext. 24 Fax: (905) 940-3881Markham Gate Corporate Centre 550 Alden Road, Ste. 201 Markham, ON L3R 6A8 Tel: (905) 940-1234 ext. 24 Fax: (905) 940-3881

www.iccproper tymanagement .comwww.iccproper tymanagement .com

Proud to be chosen the

ACMO Corporate Member of the Year

ICC – Standing for Integrity, Commitment and Care since 1992

At ICC Property Management Ltd., condominium management has truly been

re-defined while adhering to a strict dedication to excellence and INTEGRITY.

Consistently delivering a highly skilled and innovative team whose knowledge,

experience and COMMITMENT to customer service raises the standard to that

befitting the reputation of our clients and caters to our discerning residents. Our

philosophy, hands-on management approach and customer CARE continues to

brand ICC as the premier condominium management company in Ontario.

An ACMO 2000 Certified CompanyAn ACMO 2000 Certified Company

CONFERENCE 2010

Seminars Run the Gamut ofTop Condo IssuesFast facts:Attendance: 800+Number of sessions: 12Number of speakers: 55Number of booths: 90

BY ALL accounts, the 14th annual ACMO/CCI-T Condominium Conference was a resounding suc-cess as witnessed by the excellent attendance and feedback received. With a promise of ‘Staying Ahead of the Curve’ property managers and directors benefited from top-notch speakers and topics, an excellent trade show featuring a wide variety of trades and management compa-nies, and the chance to share stories from the front lines of condominium management.

■ Exhibitors and Sponsors

The two-day trade show saw a steady stream of visitors as attend-ees moved between staggered ses-sions. Close to 100 exhibitors used the opportunity to showcase prod-ucts and services for condominiums.

Some of the comments received included:

‘The exhibitors were excellent and the flow through the show was very good also. Very helpful to man-ager seeking to bring the very best to their boards and corporations.’

‘Every year it gets better and bet-ter. I cannot think of ways to im-prove. Great work!’

Selling Safety to Condo Boards: ‘This was an eye opening lecture that held its audience’s attention and covered many vital items that ALL boards and property manag-ers should be aware of. These is-sues should be made more public as safety cannot be stressed enough.’

Generous sponsors provided door prizes, delegate bags and promo items, a cappuccino bar and a 50” TV from our Conference Partner Rogers. ACMO extends thanks to all.

■ Practical, Everyday Knowledge

There were plenty of learning opportunities at the sessions. Top-ics included Selling Safety to Condo Boards; Rules Revisited: Bad Court Decisions; Life Safety Issues; Man-

ACMO and CCI leaders with George Ross deputy minister consumer services.

aging Reserve Fund Planning; Cover Your Assets and High Performance Buildings.

In the session Selling Safety to Condo Boards, presenter Maria Finoro, RCM and president of M.F. Property Management advised at-tendees to not overreact or panic after the session; do not rush and create new policies and procedures without thinking about what needs to be done. She suggested education and familiarization with the vari-

Keynote sponsor Robert Weinberg, president of Percel Management and Major-General (ret’d) Lewis MacKenzie.

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ous Acts. A first priority should be to seek professional advice from a safety professional to ensure you and the condo board are better protected. Then establish a de-tailed safety plan for the work to be done.

Presenter David MacKenzie of Rooney, Irving & Associates Ltd. discussed the specifics of elevator main-tenance and safety while emphasizing elevator machine guarding. He stressed the importance of monthly report-ing and sign-offs and annual inspections as well as two-year and five-year testing.

Third panelist Roger Tickner of Tickner & Associates Inc. relayed recent news items that resulted in workers’ deaths. He then explained the details for a road map to due diligence and the steps required before implementing a safety plan. He stressed that safety doesn’t just happen. It needs to be planned and managed by competent people. Know that talent and ability will make a difference.

Finances are always a hot topic for the condo com-munity. In the session Managing Reserve Fund Planning: Is There Room for Improvement? three panelists and moderator Michael E. Le Page, president, Maple Ridge Community Management discussed new financing mod-els for reserve funds. For example, the Social Housing Investment Program was presented as a possible model for enhanced investment choices for condominiums. Presenters from the Social Housing Services Corpora-tion discussed the background of the program and its history springing from the Social Housing Reform Act in the late 1990s. The program offers three different funds providing short- to long-term investment options.

New products and services explained.

Interacting with conference attendees.

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Peter Leong of Genivar Consultants LLP covered the regulations pertaining to reserve fund studies, some best practices and what constitutes the ‘ideal’ reserve fund study. John Warren of Adams & Miles LLP covered the distinction between alterations and improvements by citing case law examples. He concluded by addressing practical considerations when considering new invest-ment options.

Moderator Mark Arnold, Gardiner Miller Arnold LLP introduced the Saturday panel session on Mediation and Arbitration – Condominiums and Human Rights.

Christian Vernon of Pinto Wray James LLP talked about the top ten things condo managers and boards should know about human rights in Ontario. Point #8 – Did you know there are only three factors relevant to proving undue hardship?

When unit owners complain that the provision or rule they are alleged to have violated infringes their human rights, this may result in parallel and possibly conflicting proceedings between the condominium corporation and the unit owner under different statutes. Mark Arnold and Syed Ali Ahmed covered these and other parallel court proceedings.

In closing, the recent case of Tinkerbell the dog was discussed, and the ramifications of this decision to allow a 6-pound chihuahua in a condominium whose declara-tion states no pets allowed.

Informative and practical, panelists provided their insight into timely subject areas that left delegates feeling Ahead of the Curve. One of the many panel sessions.

Some of the 800+ attendees enjoying the conference and wine and cheese reception.

THE LEADER IN CONDOMINIUM MANAGEMENT!

Our experienced, professional Condominium Management Resource Teamwill protect your investment and enhance your lifestyle.

Delivers • Integrity • Performance • Innovation •

We invite you to join our many satisfied clients.

For more information, please contact us at:

416-661-3151E-mail: info@delcondo.com

Facsimile: 416-661-86534800 Dufferin Street, Toronto M3H 5S9

Visit our Website: www.delpropertymanagement.com

Winner of the Real Estate Management Industry’s Award as the Premier Condominium Organization in Canada.Selected Corporate Member of the Year By The Association of Condominium Managers of Ontario.

PROPERTY MANAGEMENT INC.

®

®

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■ Managing versus Leading

Keynote speaker Major-General (ret’d) Lewis MacKenzie had the Sat-urday morning audience on the edge of their seats with tales of Canada’s troops overseas. Speaking for more than one hour, MacKenzie dem-onstrated the similarities between managing troops and managing em-ployees. “Managing is doing things right. Leading is doing the right thing.”

His list of ten management tips was a definite highlight and hit home for many of those in the audience.

“Pulling in Major-General (ret’d) MacKenzie was genius,” said Mi-chael Clifton a partner in Clifton Kok LLP. ”Not only was he a terrific speaker, but I think that it works well when keynote speakers are not necessarily condo-focused but share “big” principles that apply to our situations.”

Plan to attend the joint ACMO/ CCI-T 2011 Conference to be held November 3–5 in the GTA’s west end at the Congress Centre on Dixon Road. ■

One of the many panel sessions.

Attendees listen intently to one of the many educational sessions.

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