icc data and device management
TRANSCRIPT
© 2015 International Communications Corporation, Inc.
Simple. Smart. Scalable
IP Data Networking Solutions
ICC NetworkingDevice and IP Data Management
Confidential 2
icXchange Management – A different way to leverage the cloud
icXcloud and icXmanager were built on a philosophy of partnership:The ICC White-Glove Service Partner Programs, within which lies the icXcloud architecture, are designed to ensure certified partners are empowered with tools and products that enable business growth and expansion into new technologies while respecting each of our partners’ business models and individual paths for success.
A Tenant Solution:ICC’s cloud system was designed with the ICC channel partner in mind. All aspects of the set up, tracking, customer engagement, and other details are structured for use by our channel.
An Integration Tool:Designed for use by our channel, the cloud solution is flexible enough to allow Location Services, Presence, and Analytics as well as open partners up to device management and integration opportunities for large deployments.
Confidential 3
Technology is shifting business modelsICC networking is flexible to change with your business needs
Vendors are still here ICC support business model is here
MULTI-VENDOR PREMISE CLOUDSCREENS SERVICEUNIFIED
Multi-vendor with various expensive support contracts
Single business model for device and data management
Confidential 4
Appl
icatio
nsIC
X IP
Dat
a in
frast
ruct
ure
SECUREEASYWired & Wireless
EFFICIENTSCALABLE
Segment Guest, Customer, Employee, and Retailer data
Analyticsand Reporting
MobileDevice Tracking
Cloud Management and Monetization
Unified IP Data Control with High Flexibility and Visibility
Technology is shifting business modelsICC networking is flexible to change with your business needs
Controller and/or Standalone
Confidential 5
icXcloudIP User Management
icXmanagerIP Data Management
ResultsReduce Cost and Complexity
UnifiedLocation Services
AnalyticsUser Access & Reporting
Wire SpeedDevice Management
ReportingDeployment
SimpleSeparate Licensing
NO hostage feesNo Additional Infrastructure
Flexible Licensing Model
icXchange Data ManagementA business model you can live with
Confidential 6
Technology is shifting business modelsICC networking is flexible to change with your business needs
Monetization, Analytics, and Access Monitoring, Management, and Control
PORTALS MARKETING SUPPORTLOCATION SERVICEALERTS
Multi-vendor with various expensive support contracts
Single business model for device and data management
Confidential 7
Layer 3 Routing and IP ForwardingA
Application visibilityB
UADOS AP level Bandwidth ManagementC
Location, Presence, Splash Portal and Tenant other
Service optionsD
Manage Client and Device DataICC networking allows the management of two data streams
Confidential 8
Monitor icXchange wired and wireless connectivity solutionDiscover and monitor the ICC’s wired and wireless networks. Review performance problems, see dynamic wireless maps with client data, access points, and wireless LAN controllers. Address trends with historical reports on access point subscription, signal strength, and hardware health.
Control your IT inventory with Layer 2/3 discoveryDiscover icXchange IP data networking assets in the network with icXmanager’s powerful Layer 2/3 discovery. Eliminate time consuming manual inventories while being able to adhere to reporting requirements for PCI compliance and other agencies. Reports can be conducted based on your network assets, H/W modules, warranty status and more.
Stay ahead of network problems with Smart AlertsReceive threshold-based alerts and fix performance problems before they impact your users, applications, and the business. Create notification policies to standardize escalation procedures. Apply blackout policies so you don’t get alerted during off-business hours.
Confidential 9
Track trends and download performance problemsAnalyze key trends impacting network performance and eliminate the frustration of intermittent performance problems. icXmanager delivers historical data. Validate that network designs are delivering the performance demanded by your users, applications, and the business. Provide proof to line-of business owners that you are meeting SLA commitments.
Use graphs to track real-time performance issues for almost any ICC SNMP objects. Analyze detailed data on application processes and services that are consuming CPU and memory resources.
Confidential 10
icXcloud Architecture
Confidential 11
Multi-level chain and policy virtualizationEnabling different partners to manage their Wi-Fi hotspot services through a tree based hierarchical approach
Public or private cloud deliveryHosted in the cloud infrastructure of Amazon Web Services, but also delivered in a private data center
New media channel Cloud managementManaging Wi-Fi hotspot servicesat each level thanks to an intuitivecontrol panel
Not just a login box but a new generation login portal
Web appsEnhancing end-users’ experience,as well as providing effectivetools to Wi-Fi hotspots
Carrier-class engineBased on a carrier-class accessand service managementplatform (WROP|ASM)
Summary of Systems
Confidential 12
End customers can configure the splash portal through multiple login options including username/password, social login and click-through. Using HotSpot 2.0, they can also provide customers with a seamless authentication process.
Example Summary of Client Experience
End Customer
Gateway
ICX10UAD Standalone AP
DeviceA Link/active Controller could also reside here
Confidential 13
Reporting/Analytics
For each entered Hotspot, available details are:• Name: the unique name for the
Hotspot.• Complete address: geo location data for
the Hotspot.• Vendor: the manufacturer of the
Hotspot.• Identifier: the identifier used by the
platform to identify the Hotspot which the access requests performed by end-users come from.
• Users: the total number of end-users registered to the Hotspot
• Online Users: the number of registered end-users who are currently online
• Logins: the total number of authentications performed by end-users
• Avg Time: the average time of a end-user's session
• Impressions: the total number of Splash Portal visits performed by end-users
Confidential 14
Reporting/Analytics
Analytics is a smart comparison tool through which it is possible to retrieve a lot of information about the behavior of your end-users visiting the Splash Portal. – Data is arranged in smart and easy-to-use dashboards allowing a quick access to the desired
information. – Data is processed at the end of each day: for this reason, this section cannot report data of the
current day.– The Tenant is able to see data about all Wi-Fi Areas and Hotspots, or choose a particular Wi-Fi Area
or a particular Hotspot of a Wi-Fi Area.
It is possible to view data about the following categories:– Users– Online– Internet– Splash Portal– People
When the appropriate applications are enabled, also the following categories are available:– Presence– Social Analytics
Confidential 15
Increase Client Visibility
Increase Loyalty
Increase Marketing ROI
Understand your business model
Increase operational efficiencies
Improve management to the users level
Merge user profiles with network data
Increase performance accuracy
Multiple levels of access
Change/edit/update profiles and access based
on levels
Reporting/Analytics
Confidential 16
Multi-Tenant Architecture
Partner Flexibility
Direct Customers1. Set up large dedicated
customers as direct accounts2. Offer complete turn-key
Technology, Marketing, and Sales Service
3. Provide client access to reporting
In-Direct4. Extend your service and build
a channel5. Provide distributed
ecosystems based on each partner requirements
6. Bundle multiple service options
