ica - red operational excellence part 1
TRANSCRIPT
![Page 1: ICA - RED Operational Excellence Part 1](https://reader038.vdocuments.us/reader038/viewer/2022102323/54625a6baf7959fe1b8b6133/html5/thumbnails/1.jpg)
Operations Toolbox
Warren Dietel
![Page 2: ICA - RED Operational Excellence Part 1](https://reader038.vdocuments.us/reader038/viewer/2022102323/54625a6baf7959fe1b8b6133/html5/thumbnails/2.jpg)
About Me
• Family business began in Trinidad as pastry shop
• Entrepreneurial from the beginning• Professional Experience
– Car Detailing, Puff ‘n Stuff Catering, Disney Weddings, Disney Institute, Scott Kay,
– Back Home!• The big purchase!• What drives me
![Page 3: ICA - RED Operational Excellence Part 1](https://reader038.vdocuments.us/reader038/viewer/2022102323/54625a6baf7959fe1b8b6133/html5/thumbnails/3.jpg)
The Puff Story• Opened in Central Florida in 1980 as a family-owned business• Purchased in 2003, annual sales of $1.8 million, at operational limit• Antiquated infrastructure with inefficient space & poor equipment • Tremendous potential + aggressive growth plan = 267% growth in 3 years• 2010, over 200 staff members strong (40 FT)• Diversifying segment base
![Page 4: ICA - RED Operational Excellence Part 1](https://reader038.vdocuments.us/reader038/viewer/2022102323/54625a6baf7959fe1b8b6133/html5/thumbnails/4.jpg)
Building a Case for Operational Excellence
1. Infrastructure• Support current and future growth projections• Planning – Sales drives EVERYTHING!
2. People • Quick growth required for rapid changes• Structured training - a work in progress!
3. Process• Introduce systems with efficiency• Technology and automation• Systems as safety nets
![Page 5: ICA - RED Operational Excellence Part 1](https://reader038.vdocuments.us/reader038/viewer/2022102323/54625a6baf7959fe1b8b6133/html5/thumbnails/5.jpg)
Hurricane Charley, the Catalyst • Friday August 13, 2004
– Hits Central Florida at a Devastating Category 4
– Catering for approx 300 • Sunday – The four o’clock call!
– Plug in the espresso machines!
– No power – Anyone want to trade a
fuse for a steak? • 10,000+ meals per day in 14
different locations• Followed by huge holiday
season
WE WERE HERE
![Page 6: ICA - RED Operational Excellence Part 1](https://reader038.vdocuments.us/reader038/viewer/2022102323/54625a6baf7959fe1b8b6133/html5/thumbnails/6.jpg)
Planning for tomorrow• Plan for the future of the business
– What is the business is today?– What will it be in 5 years? 10 years? – Is your community growing? – Build in space for growth – how many
trucks?– Equipment storage and rentals– Build a forward-thinking team who
understands where you are going– Keep your ego in check! Don’t build
the Taj Mahal if you don’t need it.
![Page 7: ICA - RED Operational Excellence Part 1](https://reader038.vdocuments.us/reader038/viewer/2022102323/54625a6baf7959fe1b8b6133/html5/thumbnails/7.jpg)
The Growth Process• Annual million dollar incremental growth 04 - 07• Improve infrastructure to support growth • Find a building
– Raw land – ground up construction – Similar use facilities– Purchase or Lease
• Our location– Good bones – Could easily see offices, kitchen, and warehouse
![Page 8: ICA - RED Operational Excellence Part 1](https://reader038.vdocuments.us/reader038/viewer/2022102323/54625a6baf7959fe1b8b6133/html5/thumbnails/8.jpg)
Facility Ownership ROI• Why take the risk?
– Long-term financial security/real estate investment – Create separate entity to hold real estate asset – Extensive infrastructure warrants investing in yourself – Positioning for growth – Open up new lines of business – Efficiencies & cross utilization– Designing for your specific needs – Huge tax benefit! – Competitive EDGE!
![Page 9: ICA - RED Operational Excellence Part 1](https://reader038.vdocuments.us/reader038/viewer/2022102323/54625a6baf7959fe1b8b6133/html5/thumbnails/9.jpg)
Next Wave Floor Plan
![Page 10: ICA - RED Operational Excellence Part 1](https://reader038.vdocuments.us/reader038/viewer/2022102323/54625a6baf7959fe1b8b6133/html5/thumbnails/10.jpg)
Cooking up a plan• Flow
– Logical from entry to exit– Loading and unloading– Garbage collection
– Staging areas – Infrastructure today,
equipment as you can afford it
![Page 11: ICA - RED Operational Excellence Part 1](https://reader038.vdocuments.us/reader038/viewer/2022102323/54625a6baf7959fe1b8b6133/html5/thumbnails/11.jpg)
Assembling a Team • Our Team:
– Kitchen Designer • Lee Simon – Innovative Food Service• www.ifdesignteam.com
– Contractor • Mike Moore – Aagaard Juergensen, Inc.‐• www.ajconstruction.com
– Architect & Engineering • Ken Boyle – Interplan LLC• www.interplanorlando.com
– Laundry & Warehouse • Francisco J. Serrano – Textile Automation Group• www.tag-america.com
• Other options – Design/Build
• A single source is used for both the planning • Helps when looking for funding and for better
planning• Myth that it costs more money
• BYO-GC– Don’t do it! – YA DON’T KNOW WHAT YA DON’T KNOW!