ic-ic gendered innovation
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20 September 201220 September 2012 Brussels, BelgiumBrussels, Belgium 1Gendered Innovations WorkshopGendered Innovations WorkshopIIIDIIID
Gendered Innovations in Science, Medicine and Engineering20 September 2012Rue du Trône 62, Brussels
Enhancing interconnectivity of short and long distance transport networks through passenger focused interlinked information-connectivity
Project 266250. Coordinator: STAR, Nuray Kous
Information for Ground & Air Travelers Participatory Research and Design
Peter Simlinger
20 September 201220 September 2012 Brussels, BelgiumBrussels, Belgium 2Gendered Innovations WorkshopGendered Innovations WorkshopIIIDIIID
Information for Ground & Air Travelers
IC-IC:“Enhancing interconnectivity of short and long distance transport networks through passenger focused interlinked information connectivity”
20 September 201220 September 2012 Brussels, BelgiumBrussels, Belgium 3Gendered Innovations WorkshopGendered Innovations WorkshopIIIDIIID
Field investiagtions
Description of Work:
Field investigations have to be done at airports and connwecting ground transport services.
Purpose:
– to determine both the current level and quality of information provision to travelers and
– the possibilities - if not needs - for improvements, aiming at accelerated passenger transfers via an ICS (InfoConnectivity System), to be developed and demonstrated by means of ICS model applications.
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Information requirements
Information requirementsof travellers on the move were identified.
• in situations - prior to where upcoming tasks are to
be accomplished, but- close enough to cater for urgently
needed information spawned by uncertainty
• taking into account - low working memory of travellers
20 September 201220 September 2012 Brussels, BelgiumBrussels, Belgium 5Gendered Innovations WorkshopGendered Innovations WorkshopIIIDIIID
Journeys and Stages
"Take-off journey", headed towards an onward air-travel
ICS information can be provided along a journey by various (analogue & digital) media in defined stages:
"Landing journey", leading from a landing plane home or a hotel
20 September 201220 September 2012 Brussels, BelgiumBrussels, Belgium 6Gendered Innovations WorkshopGendered Innovations WorkshopIIIDIIID
Journeys and Stages
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Self-Service facilities
Benchmarking Self-Service Facilities:
The test set-up requested a mix - of low, medium and high frequency travellers- of defined age groups- and a minimum of 33% of both non-European and female travellers.
Goal: Assessment of- effectiveness (time taken by the traveller)- efficiency (number of errors)- satisfaction.
20 September 201220 September 2012 Brussels, BelgiumBrussels, Belgium 8Gendered Innovations WorkshopGendered Innovations WorkshopIIIDIIID
Assessing the effect of physical impairments
The “Sakamoto New Aged Simulation Suit” was employed to assess impairments that effect elderly travellers when they operate ticket machines.
20 September 201220 September 2012 Brussels, BelgiumBrussels, Belgium 9Gendered Innovations WorkshopGendered Innovations WorkshopIIIDIIID
Traveller needs/requirements
Traveller needs/requirements:
– Approx. 160 requirements from ”Accessoires“ to ”Voice recognition (hands-free-functionality)” were established – also considering information supplied by Prof. Londa Schiebinger on results from previously held workshops on "Gendered Innovations in Science, Health & Medicine, and Engineering“, e.g.
Baby care /Parenting roomDay care servicesLactation roomsPlyrooms for childrenUnaccompanied minors / children travelling
alone
20 September 201220 September 2012 Brussels, BelgiumBrussels, Belgium 10Gendered Innovations WorkshopGendered Innovations WorkshopIIIDIIID
Traveller needs/requirements (2)
– moreover, the ICS user group ”Care givers“ was introduced
– in 21 categories (problem statement to the need
to explain not self explanatory requirements by asking questions like What? When? Where? Who? How? etc.)
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Expected results
An InfoConnectivity System
that will provide currently missing information travellers already wish to have on facilities and services for their next immediate destination and/or next transport provider(s). Such e.g. may concern wayshowing, lost & found, health care, security, immigration, customs, check-in, connecting transport & ticketing.
20 September 201220 September 2012 Brussels, BelgiumBrussels, Belgium 12Gendered Innovations WorkshopGendered Innovations WorkshopIIIDIIID
Goals and objectives
The ICS will utilize the capabilities of camera mobile phones which can automatically connect to information provided via QR (Quick Response) codes.
For the multi-language target group of travellers, Systran automatic language translation software will be employed. The ICS applications will provide all information in 14 languages.
20 September 201220 September 2012 Brussels, BelgiumBrussels, Belgium 13Gendered Innovations WorkshopGendered Innovations WorkshopIIIDIIID
Goals and objectives
1. The ICS handbook will
describe in detail the benefits and
implementation criteria of the ICS. It will be
"public", thus stimulating stakeholders to get together to adopt the
ICS for their "airport region".
2.An ICS app, briding the gap where traveller information is missing.
Handbook
ICS app