ibm’s vision for ecm - spatial...

IBM’s Vision for ECM and Cloud

Neil ParrottIBM Offering Manager

June 2016

Banking

• Account opening

• Lending applications

• Investment reports

• Regulatory & Compliance

Government

• Benefits management

• Social services

• Permits and licenses

• Program enrollment

• Records Management

Insurance

• Claims Processing

• Underwriting

• Enrollment

• Appraisals

• Investigations

Healthcare

• Medical claims

• Patient Onboarding and discharge

• Prescription Processing

• Health record

Energy & Utilities

• Account Opening

• Permits & Planning

• Correspondence

• Applications

• Regulatory & Compliance

Cross Industry

• Collaboration

• Creation and distribution

• Accounts Payable

• Invoice processing

• Human resources

Pressure to perform

Increased regulation

Heightened security threats

Emboldened customers

Disruptive competition

Ubiquitous anytime, anywhere consumer culture

Diminishing returns and declining operating margins

Growing competition from non-traditional entrants

Rising regulatory complexity and compliance costs

Increasing security breaches and rising cyber crimes

$

Source: IBM Institute for Business Value

Banking is highly vulnerable to disruption

of millennials believe they don’t need a bank

at all

of millennials say the way they transact

money will be totally different

of banking and financial markets CXOs expect more

competition from other/new industries

“[We are in a] fight over who will be the most intimate partner of the client. The bank? Facebook? Mobile operator? Mobile phone manufacturer?”

CEO of a leading eastern European bank

“[We are in a] pricing conundrum. Core services do not make money or break even, and auxiliary or value added services are now compressing”

CEO of a leading North

American bank

Source: IBM Institute for Business Value

Infrastructure

Map / Routing Data

SMS Alerts

Email Receipts

Payments

Collaborative Content

Business Agility

Customer Centricity

Analyze and Act

Governance, Risk and Compliance

Watson Cognitive

Investigative Analytics

Predictive Analytics

Content Analytics

Social Media Analytics

Case Analytics

People

Content

& DataWorkflow

Content Solutions Case Solutions ILG Solutions Analytics Solutions

GrowCustomers

RapidApplications

CONTEXTUAL

AB C

HISTORICAL PREDICTIVE COGNITIVE

Logical Data Access Layer – Any Data (BigSQL, Fluid Query, Distributed R Compute, Grid Processing)

Cloud Data Services Data WarehousesHadoop and Open SourceIBM ECM & Box

ImproveROI

New Business ModelsInvestigations

and Fraud

$

ManageRisk

13© 2016 IBM Corporation

Capture Services

Governance Services

Data AggregationServices

Dynamic Workflow

Services

CollaborationServices

Archive Services

Dashboard Services

Mobile Access Services

Analytics Services

Foundational Services Work Management Services Cloud, Mobile and Analytics Services

Will be exposed in Bluemix


Content Foundation

on Cloud

Case Manager on Cloud

CMOD on Cloud

Datacap on Cloud

IBM Managed Cloud Services

Benefits

Faster time to value Leverage of OPEX v CAPEX Secure infrastructure Support for hybrid solutions Inclusion of most add-on features Simple to buy with flexible

options Monthly subscription pricing Bridge to Cloud program provides

a path from on-premise to cloud

Choose from five models based on workload

Pricing is a fixed amount per model /per month

Workload defined:

Content Foundation – concurrent users

Case Manager – users and case load a day

Datacap – pages per day

CMOD – data throughput per day

Silver

Gold

Platinum

Bronze

Copper

What is in the ECM cloud box?

Hardware

Software

SoftLayer provisioning

Software installation and configuration

Network configuration

Readiness testing

HA/DR

Data encryption and security

Replicated storage

Back-ups

Intrusion detection

24 X 7 system monitoring and support

SysAdmin

Much more than just software !

© 2016 IBM Corporation

Highly scalable infrastructure

High availability and disaster recovery

Worldwide data centers

Follow the sun support, 24x7

Flexible deployment models

Virtual private environment

Single vendor for both the cloud and

solutions

Leader in hybrid cloud*

IBM Advantages forCloud Solutions

http://www.eweek.com/cloud/forrester-synergy-research-name-ibm-cloud-leader.html*© 2016 IBM Corporation

“Bridge to Cloud” provides a path from on-premise to cloud

Leverage the value proposition of the cloud

Avoid dual support payments during the transition

Allows a two year transition period


https://www.ibm.com/marketplace/cloud/


https://www.ibm.com/marketplace/cloud/

Hybrid Use Cases - IBM ECM integrations with Box

IBM Content Navigator

Use Content Navigator to create hybrid applications across on premise repositories

and Box

IBM Case Manager

Share case content with external users via Box and bring Box content into cases

with full audit trail

IBM Datacap

Capture and classify documents into Box; Extract data from documents in Box

IBM StoredIQ

Perform cleanup content stored in Box© 2016 IBM Corporation

Sales

Finance

Marketing

Operations

External

Field Sales Enablement

Sales Collateral Development

Contract Management

Virtual Deal Room

Digital Asset Management

Agency & Vendor Collaboration

Collaboration with Auditors

SOX Compliance

HR Self-service

Employee Onboarding

Content Navigator

Content

Foundation/File

Net

Case Manager CM OnDemand Datacap

Image Services

Non-IBM CMIS

Repositories

Content

Foundation/File

Net

Case Manager CM OnDemand DatacapOn-Premises

IT

Public or

Private Cloud


Capture

Case

Workflow

Analytics

eDiscovery

IBMECM

Integration

Datacap Insight Edition uses advanced imaging,

rules, natural language processing and machine

learning techniques

To Recognize, classify, and extract business data

from documents not known to capture system

For example:• Loan packages • Correspondence• Contracts• PDF files with multiple documents

Enable team-driven content processes

Empower end users with rich, but simple workflow design

Under co-development by IBM | Box

Under Development

Provides eDiscovery collection and management as well as legal hold management

Initially it will support the Box, followed by other repositories

Utilizes in-place hold and other Box Governance capabilities

Will be sold by both IBM & Box

Under Development

Try and Buy; Pay for what you consume

New Ways to Develop- Composing services into solutions,on Bluemix, etc.

New Ways to Deploy- Hybrid cloud, private, or public

Mobile Solutions

Cognitive Solutions

New Ways to Understand Content


ibm’s vision for ecm - spatial...

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