ibm v7 - final external
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Transforming the Global Talent Acquisition Experience
Tanya Delany, PhDDirector of Selection,Onboarding and Analytics,IBM
IBM Facts and Figures
• Global technology and innovation company headquartered in Armonk, NY
• More than 375k employees in 170 countries
• 106 years of innovation and restless reinvention
• Led by Chairman, President and CEO Ginni Rometty
• $81.8B in revenue
• $6B+ a year invested in R&D
IBM Facts and Figures
IBM Research: 5 Nobel Laureates, 9 US National Medals of Technology, 5 US National Medals of Science, 6 Turing Awards
Inventions: The PC; SABRE travel reservation system; UPC codes, Watson, the Jeopardy!-playing computing system
Purpose: To be essential to our clients and to the world. IBMers do this by living our Values, acting upon our Practices
Three Shifts Transforming Our Industry, Clients and IBM
The emergence of the cloud is transforming IT and business processes into digital services
Shift 2
Data is becoming the world’s new natural resource, transforming industries and professions
Shift 1
Mobile and social are transforming individual engagement, creating expectations of security, trust and value in return for personal information
Shift 3
The Next Chapter for IBM
Our platform is cloud
Our solutions are cognitiveOur focus is industries
IBM and Kenexa
ARMONK, N.Y. - 04 Dec 2012: IBM (NYSE: IBM) today
announced the closing of its acquisition of Kenexa.
Kenexa bolsters IBM's leadership in helping clients
embrace social business capabilities while gaining
actionable insights from the enormous streams of
information generated from social networks every day.
The net purchase price is approximately $1.3 billion.
IBM Completes Acquisition of KenexaAccelerates Social Business for Workforce Transformation
IBM Talent Acquisition
Our recruitment transformation leverages technology to transform the hiring experience and outcomes:
• Speed and flexibility – reduced time to hire
• Quality – data driven insights for enhanced hiring decisions
• Experience – representative of brand
MISSION: Enable IBM’s success by attracting & hiring the best talent to meet the changing demands of the business and deliver an exceptional hiring experience
Cloud
Business Analytics
Mobile
Social
Policy
“All Candidates must be reviewed against criminal records from an official government
source prior to the Candidate’s first day of hire, unless prohibited by local law. The time
period of this review should be for a minimum of 5 years (looking back from date of hire).”
Prior Situation…
US
CANADA
countries using a vendor
14
different vendors used
21
More than50k checks done
each year
50k
MEXICO
VENEZUELA
ARGENTINASOUTH AFRICA
CEWA
UK
UAE
PAKISTAN
INDIA
THAILAND
MALAYSIA
ANZ
UK
PAKISTAN
INDIA
Examples of Variance in Current Challenges
• ~200 checks annually
• Recruiters used multiple tools to collect candidate information, manual entry into vendor’s portal and manual retrieval and entry into ATS
• Manual entry increased likelihood of delays due to data entry related errors
• ~ 36,000 checks annually
• Required vendor’s lawyer to visit court rooms and check candidate information
• 16.4 business days for checks to be completed
• ~100 checks annually
• Recruiter encrypted candidate information and emailed to vendor
• Vendor completed check, encrypted information and emailed back results
Big Opportunity: Integrate and Harmonize
Integrate and automate into
BrassRing – ATS
Simplify and centralize
vendor management
Reinforce and harmonize
data protection
Solution
Offer accepted ADP posts resultsADP completes
checks
Candidate completes consent and
information sent to ADP
UK
PAKISTAN
INDIA
2017 Results and Impact
Integrate and Automate
Recruiters utilize 1 tool to engage with candidates, ADP and receive check results
Simplify and Centralize
• Went from 8 vendors in country to 1
• 16.4 business days for checks to be complete, now 2.3 days
Reinforced and Harmonized Data
Request secured via ATS. NO longer dependent on recruiter and vendor manually encrypting data files
2017 Results and Impact
Impact
• Enhanced candidate experience
• Enhanced MGR experience
• Enhanced recruiter productivity
• Confidence in our compliance posture
Results
• Overall reduction of 15+ business days in process
• Hiring manager favorability: +26% points
• Candidate favorability: +27% points
IBM Talent Acquisition Recruitment teams focus more on business unit needs by creating collaborative partnerships with hiring managers
Business Unit
Hiring Manager 1
Hiring Manager 2
Hiring Manager 3
Enhanced consultative approach to better understand and meet business needs
New streamlined
recruiting
approach
benefits hiring
managers and
candidates
Recruitment TeamAligned in groups to support BUs and Geos – Enhanced by the New Global Opportunity Marketplace
Recruitment PartnerNew teaming opportunities to create more consistent working relationships
Recruitment Associate Onboarding SpecialistSourcer
Attract Select Offer Onboard
Candidate Fewer handoffs for a better experience