ibm tivoli service level...
TRANSCRIPT
-
IBM
Tivoli
Service
Level
Advisor
Getting
Started
Version
2.1
SC32-0834-03
-
IBM
Tivoli
Service
Level
Advisor
Getting
Started
Version
2.1
SC32-0834-03
-
Fourth
Edition
(September
2004)
This
edition
applies
to
Version
2.1
of
IBM
Tivoli
Service
Level
Advisor
(program
number
5724C40)
and
to
all
subsequent
releases
and
modifications
until
otherwise
indicated
in
new
editions.
Copyright
International
Business
Machines
Corporation
2002,
2004.
All
rights
reserved.
US
Government
Users
Restricted
Rights
Use,
duplication
or
disclosure
restricted
by
GSA
ADP
Schedule
Contract
with
IBM
Corp.
-
Contents
Preface
.
.
.
.
.
.
.
.
.
.
.
.
.
. vii
Who
should
read
this
guide
.
.
.
.
.
.
.
.
. vii
Publications
.
.
.
.
.
.
.
.
.
.
.
.
.
. vii
IBM
Tivoli
Service
Level
Advisor
library
.
.
. vii
IBM
DB2
Universal
Database
Enterprise
Edition
library
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. ix
Tivoli
Data
Warehouse
library
.
.
.
.
.
.
. ix
Warehouse
Enablement
Packs
.
.
.
.
.
.
. ix
IBM
WebSphere
Application
Server
library
.
.
. ix
SLM
Administrative
Console
Information
.
.
.
. x
Related
publications
.
.
.
.
.
.
.
.
.
.
. x
Accessing
Publications
Online
.
.
.
.
.
.
.
. x
Ordering
publications
.
.
.
.
.
.
.
.
.
.
. x
Accessibility
.
.
.
.
.
.
.
.
.
.
.
.
.
. xi
Tivoli
technical
training
.
.
.
.
.
.
.
.
.
. xi
Contacting
IBM
Software
Support
.
.
.
.
.
.
. xi
Determine
the
business
impact
of
your
problem
xii
Describe
your
problem
and
gather
background
information
.
.
.
.
.
.
.
.
.
.
.
.
. xii
Submit
your
problem
to
IBM
Software
Support
xii
Searching
knowledge
bases
.
.
.
.
.
.
.
. xiii
Obtaining
fixes
.
.
.
.
.
.
.
.
.
.
.
. xiii
Updating
support
information
.
.
.
.
.
.
. xiv
Participating
in
newsgroups
.
.
.
.
.
.
.
. xiv
Conventions
used
in
this
guide
.
.
.
.
.
.
.
. xv
Typeface
conventions
.
.
.
.
.
.
.
.
.
. xv
Operating
system-dependent
variables
and
paths
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. xvi
Chapter
1.
Introduction
.
.
.
.
.
.
.
. 1
What
is
IBM
Tivoli
Service
Level
Advisor?
.
.
.
. 1
How
IBM
Tivoli
Service
Level
Advisor
Works
.
.
. 2
IBM
Tivoli
Service
Level
Advisor
in
the
Enterprise
. 3
Inside
IBM
Tivoli
Service
Level
Advisor
.
.
.
.
. 4
The
SLM
Server
.
.
.
.
.
.
.
.
.
.
.
. 5
SLM
Reports
.
.
.
.
.
.
.
.
.
.
.
.
. 5
SLM
Administration
Server
.
.
.
.
.
.
.
. 6
IBM
Tivoli
Service
Level
Advisor
Databases
.
.
.
. 6
The
Central
Data
Warehouse
Database
.
.
.
.
. 6
The
SLM
Database
.
.
.
.
.
.
.
.
.
.
. 6
The
SLM
Measurement
Data
Mart
.
.
.
.
.
. 7
Chapter
2.
Planning
Decisions
.
.
.
.
. 9
Components
of
an
SLM
Deployment
.
.
.
.
.
. 9
Tivoli
Data
Warehouse
Components
.
.
.
.
. 9
Warehouse
Packs
.
.
.
.
.
.
.
.
.
.
. 11
IBM
Tivoli
Service
Level
Advisor
Components
. 12
Deploying
the
SLM
Solution
in
Your
Enterprise
12
Deployment
Options
.
.
.
.
.
.
.
.
.
. 17
Selecting
Port
Numbers
.
.
.
.
.
.
.
.
.
. 21
Coexistence
with
Other
DB2
Database
Applications
24
Information
to
Gather
Before
Installing
.
.
.
.
. 25
Information
for
All
Installations
.
.
.
.
.
. 25
Additional
Information
for
Single
System
Installations
.
.
.
.
.
.
.
.
.
.
.
.
. 30
Additional
Information
for
Distributed
Installations
.
.
.
.
.
.
.
.
.
.
.
.
. 30
Planning
for
Warehouse
Packs
.
.
.
.
.
.
. 32
Chapter
3.
Prerequisite
Software
.
.
. 35
Upgrading
From
Previous
Versions
.
.
.
.
.
. 38
Considerations
for
Installing
DB2
Universal
Database
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 38
Reading
the
Documentation
.
.
.
.
.
.
.
. 39
Installing
DB2
Server
or
Client
.
.
.
.
.
.
. 39
Considerations
for
Databases
.
.
.
.
.
.
. 40
Installing
DB2
Universal
Database
on
UNIX
Systems
.
.
.
.
.
.
.
.
.
.
.
.
.
. 41
Installing
DB2
Universal
Database
on
Red
Hat
3.0
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 41
Connecting
a
Database
on
DB2
7.2
Server
to
a
DB2
8.1
Client
.
.
.
.
.
.
.
.
.
.
.
. 42
Updating
the
JDBC
Level
for
DB2
Universal
Database
.
.
.
.
.
.
.
.
.
.
.
.
.
. 42
Configuring
the
Database
Manager
to
use
Extended
Shared
Memory
.
.
.
.
.
.
.
. 42
Considerations
for
Installing
Tivoli
Data
Warehouse
43
Considerations
for
Configuring
an
Environment
with
Multiple
Central
Data
Warehouse
Databases
43
Upgrading
Tivoli
Enterprise
Data
Warehouse
1.1
to
Fix
Pack
3
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 44
Installing
Source
Application
Warehouse
Packs
.
. 44
Installing
IBM
WebSphere
Application
Server
.
.
. 45
Considerations
for
Installing
IBM
WebSphere
Application
Server
.
.
.
.
.
.
.
.
.
.
. 45
Chapter
4.
Installing
IBM
Tivoli
Service
Level
Advisor
.
.
.
.
.
.
.
.
.
.
.
. 49
Before
Installing
IBM
Tivoli
Service
Level
Advisor
49
Starting
the
LaunchPad
.
.
.
.
.
.
.
.
.
. 51
Creating
Databases
.
.
.
.
.
.
.
.
.
.
.
. 52
Step
1.
Select
the
Databases
to
be
Created
.
.
. 53
Step
2.
Specify
Whether
Databases
are
Local
or
Remote
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 53
Step
3.
Creating
the
Databases
.
.
.
.
.
.
. 59
Step
4.
Checking
Database
Creation
Logs
and
Tables
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 60
Step
5.
Creating
a
Temporary
Database
and
Tablespace
for
Databases
on
z/OS
Systems
.
.
. 60
Installing
the
IBM
Tivoli
Service
Level
Advisor
Product
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 61
Step
1.
Select
the
Language
for
the
Installation
. 62
Step
2.
Accept
the
Software
License
Agreement
62
Step
3.
Specify
the
Tivoli
Common
Directory
.
. 63
Step
4.
Select
Installation
Options
.
.
.
.
.
. 64
Step
5.
Specify
the
Destination
Directory
.
.
. 65
Step
6.
Select
SLM
Installation
Options
.
.
.
. 66
Step
7.
Verify
Prerequisite
Software
.
.
.
.
. 67
Step
8.
Configure
for
SLM
Database
Access
.
.
. 68
Step
9.
Specify
Additional
Server
Configuration
69
Copyright
IBM
Corp.
2002,
2004
iii
-
Step
10.
Specify
Event
Notification
Methods
.
. 71
Step
11.
Define
SLM
Administrator
Authority
and
SLM
Reports
Access
.
.
.
.
.
.
.
.
. 77
Step
12.
Decide
Whether
or
not
to
Compile
JavaServer
Page
Files
.
.
.
.
.
.
.
.
.
. 77
Step
13.
Optionally
Configure
Language
Support
Installation
.
.
.
.
.
.
.
.
.
.
.
.
. 79
Step
14.
Confirm
Your
Installation
Options
.
.
. 80
Step
15.
Complete
the
Installation
.
.
.
.
.
. 81
Additional
Installation
Tasks
.
.
.
.
.
.
.
.
. 84
Chapter
5.
Additional
Installation
Tasks
87
Regenerating
Web
Server
Plug-in
Configurations
.
. 87
Configuring
ODBC
Data
Sources
.
.
.
.
.
.
. 88
Configuring
ODBC
Data
Sources
for
Distributed
Environments
.
.
.
.
.
.
.
.
.
.
.
.
. 88
Additional
ODBC
Data
Source
Configuration
Methods
.
.
.
.
.
.
.
.
.
.
.
.
.
. 89
Verifying
ODBC
Configuration
.
.
.
.
.
.
. 89
Installing
the
Target
Warehouse
Enablement
Pack
. 89
Installing
the
Target
Warehouse
Pack
for
the
Tivoli
Data
Warehouse
1.2
Environment
.
.
.
. 90
Installing
the
Target
Warehouse
Pack
for
the
Tivoli
Enterprise
Data
Warehouse
1.1
Environment
.
.
.
.
.
.
.
.
.
.
.
.
. 92
Configuring
the
User
ID
and
Password
.
.
.
. 93
Enabling
Data
Collection
for
Source
Applications
95
Configuring
for
Multiple
Central
Data
Warehouses
.
.
.
.
.
.
.
.
.
.
.
.
. 99
Configuring
Target
ETL
Table
Translation
Information
for
SLM
Databases
on
z/OS
.
.
. 100
Configuring
ETLs
for
Production
Mode
.
.
. 101
Running
the
Registration
ETL
and
Process
ETL
103
Registering
Warehouse
Data
.
.
.
.
.
.
. 104
Installing
the
Source
Warehouse
Pack
for
IBM
Tivoli
Service
Level
Advisor
.
.
.
.
.
.
.
. 105
Configuring
Source
ETL
Table
Translation
Information
for
the
SLM
Database
on
z/OS
Operating
Systems
.
.
.
.
.
.
.
.
.
. 106
Configuring
for
Event
Notification
.
.
.
.
.
. 107
Configuring
for
Notification
by
SNMP
.
.
.
. 107
Configuring
for
Notification
by
Tivoli
Enterprise
Console
.
.
.
.
.
.
.
.
.
.
.
.
.
. 108
Verifying
Notification
Methods
.
.
.
.
.
. 108
Installing
Language
Support
.
.
.
.
.
.
.
. 109
Viewing
Reports
in
Double
Byte
Character
Languages
.
.
.
.
.
.
.
.
.
.
.
.
. 111
Associating
System
Users
with
IBM
Tivoli
Service
Level
Advisor
Roles
.
.
.
.
.
.
.
.
.
.
. 112
Restarting
the
WebSphere
Application
Server
.
.
. 112
Chapter
6.
Startup
and
Shutdown
Procedures
.
.
.
.
.
.
.
.
.
.
.
. 115
Starting
the
IBM
Tivoli
Service
Level
Advisor
Solution
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 115
Starting
IBM
WebSphere
Application
Server
.
. 115
Starting
the
IBM
HTTP
Services
.
.
.
.
.
. 116
Starting
the
WebSphere
Administrative
Console
116
Starting
the
SLM
Server
.
.
.
.
.
.
.
.
. 117
Starting
the
SLM
Administrative
Console
.
.
. 117
Starting
the
SLM
Reports
Console
.
.
.
.
. 118
Shutting
Down
the
IBM
Tivoli
Service
Level
Advisor
Solution
.
.
.
.
.
.
.
.
.
.
.
. 119
Shutting
Down
the
SLM
Administrative
Console
119
Shutting
Down
the
SLM
Reports
Console
.
.
. 119
Shutting
Down
the
SLM
Server
.
.
.
.
.
. 119
Stopping
IBM
HTTP
Services
.
.
.
.
.
.
. 119
Stopping
IBM
WebSphere
Application
Server
120
Chapter
7.
Uninstalling
IBM
Tivoli
Service
Level
Advisor
.
.
.
.
.
.
.
. 121
Considerations
Before
Uninstalling
.
.
.
.
.
. 121
Running
the
Uninstallation
Program
.
.
.
.
.
. 122
Uninstalling
the
Target
and
Source
Warehouse
Packs
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 123
Uninstalling
SLM
Databases
.
.
.
.
.
.
.
. 124
Uninstalling
the
Databases
.
.
.
.
.
.
.
. 125
Removing
ODBC
Datasources
.
.
.
.
.
.
. 125
Appendix
A.
A
Quick
Start
Installation
Example
.
.
.
.
.
.
.
.
.
.
.
.
. 127
Installation
Assumptions
.
.
.
.
.
.
.
.
. 128
Planning
Worksheets
for
this
Installation
.
.
.
. 130
Step
1.
Installing
DB2
Universal
Database
Server
130
Step
2.
Installing
IBM
WebSphere
Application
Server
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 131
Upgrading
WebSphere
to
Version
5.1.0.5
.
.
. 132
Enabling
WebSphere
Security
.
.
.
.
.
.
. 132
Step
3.
Installing
Crystal
Enterprise
.
.
.
.
.
. 133
Step
4.
Installing
Tivoli
Data
Warehouse
.
.
.
. 134
Step
5.
Installing
Source
Application
Warehouse
Packs
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 134
Step
6.
Creating
Databases
for
IBM
Tivoli
Service
Level
Advisor
.
.
.
.
.
.
.
.
.
.
.
.
. 134
Step
7.
Installing
IBM
Tivoli
Service
Level
Advisor
135
Step
8.
Configuring
ODBC
Data
Sources
.
.
.
. 137
Step
9.
Installing
the
IBM
Tivoli
Service
Level
Advisor
Target
Warehouse
Pack
.
.
.
.
.
.
. 137
Step
10.
Configuring
the
User
ID
and
Password
137
Step
11.
Enabling
Data
Collection
for
Source
Applications
.
.
.
.
.
.
.
.
.
.
.
.
.
. 138
Step
12.
Configuring
ETLs
for
Production
Mode
138
Step
13.
Running
the
Registration
and
Process
ETLs
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 138
Step
14.
Registering
Warehouse
Data
.
.
.
.
. 138
Step
15.
Additional
Optional
Configuration
.
.
. 138
Step
16.
Restarting
WebSphere
Application
Server
139
Accessing
the
SLM
Administrative
Console
.
.
. 139
Accessing
SLM
Reports
.
.
.
.
.
.
.
.
.
. 139
Appendix
B.
A
Two-Machine
Distributed
Installation
Example
.
.
. 141
The
Warehouse
Machine
.
.
.
.
.
.
.
.
.
. 141
The
SLM
Machine
.
.
.
.
.
.
.
.
.
.
.
. 142
Installation
Assumptions
.
.
.
.
.
.
.
.
. 142
Planning
Worksheets
for
this
Installation
.
.
.
. 144
Step
1.
Installing
DB2
Universal
Database
Server
145
Step
2.
Installing
Crystal
Enterprise
.
.
.
.
.
. 146
Step
3.
Installing
Tivoli
Data
Warehouse
.
.
.
. 146
iv
IBM
Tivoli
Service
Level
Advisor:
Getting
Started
-
Step
4.
Installing
Source
Application
Warehouse
Packs
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 147
Step
5.
Installing
IBM
WebSphere
Application
Server
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 147
Upgrading
WebSphere
to
Version
5.1.0.5
.
.
. 148
Enabling
WebSphere
Security
.
.
.
.
.
.
. 148
Step
6.
Creating
Databases
for
IBM
Tivoli
Service
Level
Advisor
.
.
.
.
.
.
.
.
.
.
.
.
. 148
Step
7.
Installing
IBM
Tivoli
Service
Level
Advisor
149
Step
8.
Configuring
ODBC
Data
Sources
.
.
.
. 151
Step
9.
Installing
the
IBM
Tivoli
Service
Level
Advisor
Target
Warehouse
Pack
.
.
.
.
.
.
. 151
Step
10.
Configuring
the
User
ID
and
Password
151
Step
11.
Enabling
Data
Collection
for
Source
Applications
.
.
.
.
.
.
.
.
.
.
.
.
.
. 152
Step
12.
Configuring
ETLs
for
Production
Mode
152
Step
13.
Running
the
Registration
and
Process
ETLs
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 152
Step
14.
Registering
Warehouse
Data
.
.
.
.
. 152
Step
15.
Additional
Optional
Configuration
.
.
. 152
Step
16.
Restarting
WebSphere
Application
Server
153
Accessing
the
SLM
Administrative
Console
.
.
. 153
Accessing
SLM
Reports
.
.
.
.
.
.
.
.
.
. 153
Appendix
C.
A
Three-Machine
Distributed
Installation
Example
.
.
. 155
Installation
Assumptions
.
.
.
.
.
.
.
.
. 156
Appendix
D.
A
Four-Machine
Distributed
Installation
Example
.
.
. 157
The
Warehouse
Machine
.
.
.
.
.
.
.
.
.
. 158
The
Crystal
Machine
.
.
.
.
.
.
.
.
.
.
. 158
The
Database
Machine
.
.
.
.
.
.
.
.
.
. 158
The
SLM
Machine
.
.
.
.
.
.
.
.
.
.
.
. 159
Installation
Assumptions
.
.
.
.
.
.
.
.
. 160
Planning
Worksheets
for
this
Installation
.
.
.
. 162
Step
1.
Installing
DB2
Universal
Database
Server
and
Client
.
.
.
.
.
.
.
.
.
.
.
.
.
. 162
Step
2.
Installing
Crystal
Enterprise
.
.
.
.
.
. 163
Step
3.
Installing
Tivoli
Data
Warehouse
.
.
.
. 164
Step
4.
Installing
Source
Application
Warehouse
Packs
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 165
Step
5.
Installing
IBM
WebSphere
Application
Server
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 165
Upgrading
WebSphere
to
Version
5.1.0.5
.
.
. 166
Enabling
WebSphere
Security
.
.
.
.
.
.
. 166
Step
6.
Creating
Databases
for
IBM
Tivoli
Service
Level
Advisor
.
.
.
.
.
.
.
.
.
.
.
.
. 166
Step
7.
Installing
IBM
Tivoli
Service
Level
Advisor
167
Step
8.
Configuring
ODBC
Data
Sources
.
.
.
. 169
Step
9.
Installing
the
IBM
Tivoli
Service
Level
Advisor
Target
Warehouse
Pack
.
.
.
.
.
.
. 170
Step
10.
Configuring
the
User
ID
and
Password
170
Step
11.
Enabling
Data
Collection
for
Source
Applications
.
.
.
.
.
.
.
.
.
.
.
.
.
. 170
Step
12.
Configuring
ETLs
for
Production
Mode
170
Step
13.
Running
the
Registration
and
Process
ETLs
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 170
Step
14.
Registering
Warehouse
Data
.
.
.
.
. 171
Step
15.
Additional
Optional
Configuration
.
.
. 171
Step
16.
Restarting
WebSphere
Application
Server
171
Accessing
the
SLM
Administrative
Console
.
.
. 171
Accessing
SLM
Reports
.
.
.
.
.
.
.
.
.
. 172
Appendix
E.
Database
Creation
Tables
173
Tables
Created
in
dyk_cat
.
.
.
.
.
.
.
.
. 173
Tables
Created
in
dyk_dm
.
.
.
.
.
.
.
.
. 175
Appendix
F.
Manually
Creating
ODBC
Data
Sources
.
.
.
.
.
.
.
.
.
.
. 177
Editing
the
Script
Files
.
.
.
.
.
.
.
.
.
. 177
Using
the
Windows
Control
Panel
Administrative
Tool
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 177
Using
DB2
Commands
.
.
.
.
.
.
.
.
.
. 178
Creating
ODBC
Data
Sources
for
Remote
SLM
Databases
on
z/OS
Operating
Systems
.
.
.
.
. 180
Verifying
ODBC
Configuration
.
.
.
.
.
.
. 181
Appendix
G.
Installation
Hints
and
Tips
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 183
Starting
a
DB2
Command
Prompt
.
.
.
.
.
. 183
Starting
a
DB2
Command
Prompt
on
Windows
Systems
.
.
.
.
.
.
.
.
.
.
.
.
.
. 183
Sourcing
the
db2profile
on
UNIX
.
.
.
.
.
. 183
Verifying
the
Root
User
Authority
in
a
DB2
environment
.
.
.
.
.
.
.
.
.
.
.
.
.
. 184
Ensuring
User
Rights
Authority
for
Database
Creation
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 184
Ensuring
fully
qualified
hostnames
.
.
.
.
.
. 186
On
AIX
systems
.
.
.
.
.
.
.
.
.
.
. 186
On
Linux
systems
.
.
.
.
.
.
.
.
.
.
. 186
On
Solaris
systems
.
.
.
.
.
.
.
.
.
. 187
On
HP
systems
.
.
.
.
.
.
.
.
.
.
.
. 187
On
Microsoft
Windows
NT
systems
.
.
.
.
. 187
On
Windows
2000
systems
.
.
.
.
.
.
.
. 187
Mounting
the
CD-ROM
on
UNIX
Systems
.
.
.
. 188
Checking
the
version
of
an
existing
DB2
installation
.
.
.
.
.
.
.
.
.
.
.
.
.
. 188
Verifying
your
DB2
Universal
Database
Installation
189
Updating
the
JDBC
Level
for
DB2
.
.
.
.
.
. 189
Verifying
the
JDBC
Level
.
.
.
.
.
.
.
. 189
Updating
the
JDBC
Level
Manually
.
.
.
.
. 190
Configuring
the
Database
Manager
to
use
Extended
Shared
Memory
.
.
.
.
.
.
.
.
. 190
Installing
Tivoli
Enterprise
Data
Warehouse
1.1
Fix
Pack
3
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 191
Resolving
port
conflicts
.
.
.
.
.
.
.
.
.
. 192
Creating
Distributed
SLM
Databases
Manually
.
. 192
Creating
SLM
Databases
on
Windows
Systems
192
Creating
SLM
Databases
on
UNIX
Systems
.
. 193
Checking
Database
Creation
Log
Files
.
.
.
. 194
Modifying
Configuration
Parameters
After
Creating
Databases
.
.
.
.
.
.
.
.
.
. 195
Connecting
a
DB2
7.2
Database
with
a
DB2
8.1
Client
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 196
Performing
a
Silent
Installation
of
IBM
Tivoli
Service
Level
Advisor
.
.
.
.
.
.
.
.
.
. 197
Contents
v
-
Appendix
H.
Upgrading
From
Previous
Versions
of
IBM
Tivoli
Service
Level
Advisor
.
.
.
.
.
.
.
. 199
Tasks
to
Complete
Before
Upgrading
IBM
Tivoli
Service
Level
Advisor
.
.
.
.
.
.
.
.
.
. 202
Running
the
IBM
Tivoli
Service
Level
Advisor
Upgrade
Program
.
.
.
.
.
.
.
.
.
.
.
. 204
Tasks
to
Complete
After
Upgrading
IBM
Tivoli
Service
Level
Advisor
.
.
.
.
.
.
.
.
.
. 205
Step
1.
Verify
database
upgrade
and
complete
manually
if
needed
.
.
.
.
.
.
.
.
.
. 205
Step
2.
Install
the
new
SLM
Administration
Server
Option
.
.
.
.
.
.
.
.
.
.
.
. 207
Step
3.
Migrate
users
from
the
previous
version
208
Step
4.
Ensure
the
correct
version
of
the
db2java.zip
file
is
being
used
.
.
.
.
.
.
. 209
Step
5.
Install
the
Target
Warehouse
Pack
.
.
. 210
Step
6.
Configure
warehouse
pack
user
ID
and
password
.
.
.
.
.
.
.
.
.
.
.
.
.
. 211
Step
7.
Manually
run
special
ETL
upgrade
steps
211
Step
8.
Schedule
target
ETLs
and
promote
to
production
mode
.
.
.
.
.
.
.
.
.
.
. 211
Step
9.
Restore
customization
of
JSP
Files
.
.
. 211
Step
10.
Update
notification
configuration,
if
needed
.
.
.
.
.
.
.
.
.
.
.
.
.
. 212
Step
11.
Recreate
filtering
and
sorting
preferences
for
Manage
pages
.
.
.
.
.
.
. 212
Step
12.
Optionally
install
language
support
.
. 212
Step
13.
Search
the
log
file
for
a
single
date
message
.
.
.
.
.
.
.
.
.
.
.
.
.
. 212
Step
14.
Search
the
log
file
for
unsupported
time
zone
message
.
.
.
.
.
.
.
.
.
.
.
. 213
Step
15.
Check
Quarterly
Dates
.
.
.
.
.
. 214
Step
16.
Restart
the
servers
.
.
.
.
.
.
.
. 214
Appendix
I.
IBM
Tivoli
Business
Systems
Management
solution
.
.
.
. 215
Integration
.
.
.
.
.
.
.
.
.
.
.
.
.
. 215
Designing
Your
Solution
.
.
.
.
.
.
.
.
.
. 216
Understanding
the
Product
Set
.
.
.
.
.
.
. 217
Products
in
the
Business
Impact
Management
Layer
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 217
Products
in
the
Event
Correlation
and
Automation
Layer
.
.
.
.
.
.
.
.
.
.
. 219
Products
in
the
Monitoring
Systems
and
Applications
Layer
.
.
.
.
.
.
.
.
.
. 220
Appendix
J.
Notices
.
.
.
.
.
.
.
. 223
Trademarks
.
.
.
.
.
.
.
.
.
.
.
.
.
. 225
Index
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 227
vi
IBM
Tivoli
Service
Level
Advisor:
Getting
Started
-
Preface
IBM
Tivoli
Service
Level
Advisor
:
Getting
Started
provides
information
about
the
IBM
Tivoli
service
level
management
(SLM)
software
solution,
and
provides
step-by-step
instructions
for
installing
and
configuring
IBM
Tivoli
Service
Level
Advisor,
including
references
to
the
installation
procedures
for
supporting
applications.
Who
should
read
this
guide
This
document
is
written
for
systems
administrators
and
IBM
support
personnel
who
plan
to
install,
configure,
and
integrate
IBM
Tivoli
Service
Level
Advisor
and
its
supporting
applications
in
the
enterprise
environment.
You
should
be
familiar
with
planning,
installing,
and
configuring
distributed
systems
management
software,
and
be
somewhat
familiar
with
the
business
objectives
associated
with
Tivolis
service
level
management
solution.
You
should
also
be
familiar
with
the
following
topics:
v
Knowledge
of
IBM
DB2
Universal
Database
Enterprise
Edition
software
,
in
the
areas
of
installing
and
configuring
servers
and
clients,
creating
multiple
instances,
cataloging
databases,
and
performing
backup
and
restore
operations
to
protect
your
database
resources.
v
The
IBM
data
warehouse
strategy,
including
installation
and
configuration
of
Tivoli
Data
Warehouse.
v
Supported
IBM
Tivoli
software
applications
that
are
enabled
for
putting
data
into
the
Tivoli
Data
Warehouse
(see
the
Release
Notes
for
information
on
supported
IBM
Tivoli
software
applications)
v
Familiarity
with
installing
and
configuring
the
extract,
transform,
and
load
(ETL)
processes,
provided
in
warehouse
enablement
packs
that
are
associated
with
the
applications
that
put
data
into
Tivoli
Data
Warehouse.
v
IBM
WebSphere
Application
Server,
in
the
areas
of
installing,
configuring,
and
starting
and
stopping
the
WebSphere
Application
Server
and
the
WebSphere
Administrative
Console
v
The
z/OS
environment,
if
you
plan
to
create
and
maintain
SLM
databases
on
a
z/OS
operating
system
v
HTML
concepts
for
customizing
Java
Server
Pages
(JSP
files)
to
generate
Web-based
reports
Publications
This
section
lists
publications
in
the
IBM
Tivoli
Service
Level
Advisor
library
and
other
related
documents.
It
also
describes
how
to
access
Tivoli
publications
online,
and
how
to
order
Tivoli
publications.
IBM
Tivoli
Service
Level
Advisor
library
Product
information
for
using
IBM
Tivoli
Service
Level
Advisor
is
found
in
the
/tsladocs
directory
on
the
IBM
Tivoli
Service
Level
Advisor
Publications
CD
(or
electronic
media),
in
PDF
and
HTML
formats.
Inserting
the
Publications
CD
into
a
Copyright
IBM
Corp.
2002,
2004
vii
-
machine
using
the
Windows
operating
system
automatically
launches
the
Tivoli
Software
Information
Center,
from
which
you
can
access
any
of
the
available
documentation
in
softcopy
form.
The
following
documents
are
available
in
the
IBM
Tivoli
Service
Level
Advisor
library:
v
A
Read
Me
First
document
that
provides
a
starting
point
to
help
you
become
oriented
with
the
set
of
IBM
products
that
support
the
overall
SLM
solution,
and
some
quick
instructions
on
what
documentation
to
refer
to
as
you
begin
your
installation
of
IBM
Tivoli
Service
Level
Advisor
and
its
supporting
applications.
v
Release
Notes,
SC09-7777
This
document
provides
late-breaking
information,
such
as
problems
and
workarounds,
and
patch
availability.
v
Getting
Started,
SC32-0834
This
document
introduces
you
to
IBM
Tivoli
Service
Level
Advisor
and
provides
information
about
planning,
installing,
and
configuring
IBM
Tivoli
Service
Level
Advisor
to
run
in
your
Tivoli
enterprise
environment.
v
Managing
Service
Level
Agreements,
SC32-1247
This
document
provides
information
about
creating
and
managing
schedules,
offerings,
customers,
and
realms,
and
associating
these
elements
with
selected
resources
in
your
enterprise
environment
to
develop
service
level
agreements
(SLAs)
between
your
organization
and
customers
who
depend
on
your
enterprise
for
agreed
upon
levels
of
service.
This
document
is
designed
to
be
used
by
administrators,
service
offering
specialists,
and
service
level
agreement
specialists
who
are
responsible
for
creating
and
managing
SLAs.
v
SLM
Reports,
SC32-1248
This
document
provides
information
about
generating
and
viewing
Web-based
SLM
reports
for
IBM
Tivoli
Service
Level
Advisor,
based
on
the
evaluation
and
trend
analysis
results
of
the
data
that
is
extracted
from
the
Tivoli
Data
Warehouse
database.
Additional
information
is
provided
so
that
you
or
your
customer
can
integrate
SLM
reports
into
the
customer
Web
site,
including
examples
of
how
you
can
customize
various
display
features.
v
Administrators
Guide,
SC32-0835
This
document
provides
information
about
the
administrative
tasks
you
can
perform
using
IBM
Tivoli
Service
Level
Advisor
to
configure
your
SLM
environment,
and
perform
various
administrative
functions
that
support
IBM
Tivoli
Service
Level
Advisor,
such
as
backup
and
restore
operations,
and
user
definition
and
authorization.
v
Command
Reference,
SC32-0833
This
document
provides
information
on
command
line
interface
(CLI)
commands
available
for
displaying
certain
conditions
and
states
inside
IBM
Tivoli
Service
Level
Advisor,
and
for
performing
various
configuration
tasks
using
the
scmd
command.
Additional
utilities
that
provide
other
specific
functions
are
also
described.
v
Messages,
SC32-1250
This
document
provides
information
on
messages
that
might
be
displayed
while
using
the
IBM
Tivoli
Service
Level
Advisor
product.
It
provides
additional
explanations
for
messages
and
instructions
on
what
to
do
to
recover
from
errors.
v
Troubleshooting,
SC32-1249
This
document
provides
information
on
resolving
problems
that
you
might
encounter
during
installation
and
configuration,
as
well
as
resolving
viii
IBM
Tivoli
Service
Level
Advisor:
Getting
Started
-
administrative
problems
that
might
arise
during
typical
operation
of
the
product.
Information
about
message
and
trace
logging
is
also
provided.
v
Online
user
assistance
for
IBM
Tivoli
Service
Level
Advisor
The
online
user
assistance
provides
integrated
online
help
topics
for
all
IBM
Tivoli
Service
Level
Advisor
administrative
tasks
that
are
performed
using
the
SLM
Administrative
Console.
Online
user
assistance
is
displayed
in
the
Task
Assistant
portion
of
the
SLM
Administrative
Console.
Specific
information
about
performing
IBM
Tivoli
Service
Level
Advisor
tasks
is
documented
only
in
this
online
user
assistance.
When
new
products
are
installed
that
run
in
the
SLM
Administrative
Console,
corresponding
online
help
topics
are
also
installed
and
integrated
into
the
existing
information
base.
In
addition,
refer
to
the
following
IBM
Tivoli
Service
Level
Advisor
Web
site
for
support
information
and
software
updates
on
IBM
Tivoli
Service
Level
Advisor
and
supported
warehouse
packs
and
downloadable
interim
fix
software:
www.ibm.com/software/sysmgmt/products/support/IBMTivoliServiceLevelAdvisor.html
IBM
DB2
Universal
Database
Enterprise
Edition
library
The
publications
required
to
support
IBM
DB2
are
available
on
the
IBM
DB2
Universal
Database
Enterprise
Edition
CD,
or
from
this
IBM
Web
site:
http://www.ibm.com/software/data/db2/udb
Tivoli
Data
Warehouse
library
IBM
Tivoli
Service
Level
Advisor
requires
Tivoli
Data
Warehouse
to
be
installed
in
your
enterprise,
to
serve
as
the
data
repository
for
Tivoli
performance
and
availability
monitoring
applications
that
provide
data
for
service
level
management.
See
the
following
documentation
on
the
Tivoli
Data
Warehouse
documentation
CD
included
with
IBM
Tivoli
Service
Level
Advisor:
v
Installing
and
Configuring
Tivoli
Data
Warehouse
v
Enabling
an
Application
for
Tivoli
Data
Warehouse
v
Tivoli
Data
Warehouse
Release
Notes
Warehouse
Enablement
Packs
Warehouse
enablement
packs
(also
referred
to
as
warehouse
packs)
are
the
interfaces
that
load
and
transform
data
collected
by
source
applications
into
Tivoli
Data
Warehouse,
and
from
Tivoli
Data
Warehouse
to
other
target
applications
that
use
the
data
to
generate
reports
and
perform
analyses.
Refer
to
the
Release
Notes
for
IBM
Tivoli
Service
Level
Advisor
for
the
online
location
of
the
latest
warehouse
pack
information.
IBM
WebSphere
Application
Server
library
IBM
Tivoli
Service
Level
Advisor
uses
IBM
WebSphere
Application
Server
as
the
basis
for
the
SLM
Administration
Server
and
SLM
Reports
functions.
Getting
Started
provides
introductory
information
on
installing
IBM
WebSphere
Application
Server
and
integrating
it
with
IBM
Tivoli
Service
Level
Advisor.
See
the
official
documentation
provided
on
the
IBM
WebSphere
Application
Server
product
media
included
with
IBM
Tivoli
Service
Level
Advisor
for
additional
information,
and
also
refer
to
the
latest
IBM
WebSphere
Application
Server
product
information
online
at
the
following
Web
site:
http://www.ibm.com/software/webservers/appserv/was/library
Preface
ix
http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliServiceLevelAdvisor.htmlhttp://www.ibm.com/software/data/db2/udbhttp://www.ibm.com/software/webservers/appserv/was/library
-
SLM
Administrative
Console
Information
IBM
Tivoli
Service
Level
Advisor
provides
the
SLM
Administrative
Console,
a
Web-based
Administration
Server
graphical
user
interface
(GUI)
that
runs
in
the
IBM
WebSphere
environment,
from
which
you
can
create
and
manage
schedules,
offerings,
customers,
realms,
and
SLAs.
Information
on
the
use
of
the
SLM
Administrative
Console
and
tasks
related
to
creating
and
managing
SLAs
are
described
in
detail
in
Managing
Service
Level
Agreements.
User
assistance
for
the
SLM
Administrative
Console
is
available
in
the
Task
Assistant
online
help
function.
Related
publications
The
following
documents
also
provide
useful
information:
The
Tivoli
Software
Glossary
includes
definitions
for
many
of
the
technical
terms
related
to
Tivoli
software.
The
Tivoli
Software
Glossary
is
available,
in
English
only,
at
the
following
Web
site:
http://publib.boulder.ibm.com/tividd/glossary/termsmst04.htm
Access
the
glossary
by
clicking
the
Glossary
link
on
the
left
pane
of
the
Tivoli
software
library
window.
Accessing
Publications
Online
In
addition
to
the
Publications
CD
that
is
shipped
with
IBM
Tivoli
Service
Level
Advisor,
you
can
also
access
these
publications
online.
IBM
posts
publications
for
this
and
all
other
Tivoli
products,
as
they
become
available
and
whenever
they
are
updated,
to
the
Tivoli
software
information
center
Web
site.
Access
the
Tivoli
software
information
center
by
first
going
to
the
Tivoli
software
library
at
the
following
Web
address:
http://www.ibm.com/software/tivoli/library
Scroll
down
and
click
the
Product
manuals
link.
In
the
Tivoli
Technical
Product
Documents
Alphabetical
Listing
window,
click
the
IBM
Tivoli
Service
Level
Advisor
link
to
access
the
product
library
at
the
Tivoli
software
information
center.
Note:
If
you
print
PDF
documents
on
other
than
letter-sized
paper,
set
the
option
in
the
File
>
Print
window
that
allows
Adobe
Reader
to
print
letter-sized
pages
on
your
local
paper.
Ordering
publications
You
can
order
many
Tivoli
publications
online
at
the
following
Web
site:
www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi
You
can
also
order
by
telephone
by
calling
one
of
these
numbers:
v
In
the
United
States:
800-879-2755
v
In
Canada:
800-426-4968
In
other
countries,
see
the
following
Web
site
for
a
list
of
telephone
numbers:
http://www.ibm.com/software/tivoli/order-lit/
x
IBM
Tivoli
Service
Level
Advisor:
Getting
Started
http://publib.boulder.ibm.com/tividd/glossary/termsmst04.htmhttp://www.ibm.com/software/tivoli/library/www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgihttp://www.ibm.com/software/tivoli/order-lit/
-
Accessibility
Accessibility
features
help
users
with
a
physical
disability,
such
as
restricted
mobility
or
limited
vision,
to
use
software
products
successfully.
With
this
product,
you
can
use
assistive
technologies
to
hear
and
navigate
the
interface.You
can
also
use
the
keyboard
instead
of
the
mouse
to
operate
all
features
of
the
graphical
user
interface.
Tivoli
technical
training
For
Tivoli
technical
training
information,
refer
to
the
following
IBM
Tivoli
Education
Web
site:
www.ibm.com/software/tivoli/education
Contacting
IBM
Software
Support
IBM
Software
Support
provides
assistance
with
product
defects.
Before
contacting
IBM
Software
Support,
your
company
must
have
an
active
IBM
software
maintenance
contract,
and
you
must
be
authorized
to
submit
problems
to
IBM.
The
type
of
software
maintenance
contract
that
you
need
depends
on
the
type
of
product
you
have:
v
For
IBM
distributed
software
products
(including,
but
not
limited
to,
Tivoli,
Lotus,
and
Rational
products,
as
well
as
DB2
and
WebSphere
products
that
run
on
Windows
or
UNIX
operating
systems),
enroll
in
Passport
Advantage
in
one
of
the
following
ways:
Online:
Go
to
the
following
Passport
Advantage
Web
page
and
click
How
to
Enroll:
www.lotus.com/services/passport.nsf/WebDocs/Passport_Advantage_Home
By
phone:
For
the
phone
number
to
call
in
your
country,
go
to
the
following
IBM
Software
Support
Web
site
and
click
the
name
of
your
geographic
region:
techsupport.services.ibm.com/guides/contacts.html
v
For
IBM
eServer
software
products
(including,
but
not
limited
to,
DB2
and
WebSphere
products
that
run
in
zSeries,
pSeries,
and
iSeries
environments),
you
can
purchase
a
software
maintenance
agreement
by
working
directly
with
an
IBM
sales
representative
or
an
IBM
Business
Partner.
For
more
information
about
support
for
eServer
software
products,
go
to
the
IBM
Technical
Support
Advantage
Web
page:
www.ibm.com/servers/eserver/techsupport.html
If
you
are
not
sure
what
type
of
software
maintenance
contract
you
need,
call
1-800-IBMSERV
(1-800-426-7378)
in
the
United
States
or,
from
other
countries,
go
to
the
contacts
page
of
the
following
IBM
Software
Support
Handbook
on
the
Web
and
click
the
name
of
your
geographic
region
for
phone
numbers
of
people
who
provide
support
for
your
location:
techsupport.services.ibm.com/guides/contacts.html
Follow
the
steps
in
this
topic
to
contact
IBM
Software
Support:
1.
Determine
the
business
impact
of
your
problem.
2.
Describe
your
problem
and
gather
background
information.
3.
Submit
your
problem
to
IBM
Software
Support.
Preface
xi
http://www.ibm.com/software/tivoli/educationhttp://www.lotus.com/services/passport.nsf/WebDocs/Passport_Advantage_Homehttp://techsupport.services.ibm.com/guides/contacts.htmlhttp://www.ibm.com/servers/eserver/techsupport.htmlhttp://techsupport.services.ibm.com/guides/contacts.html
-
Determine
the
business
impact
of
your
problem
When
you
report
a
problem
to
IBM,
you
are
asked
to
supply
a
severity
level.
Therefore,
you
need
to
understand
and
assess
the
business
impact
of
the
problem
you
are
reporting.
Use
the
following
criteria
to
decide
on
an
appropriate
severity
level
for
your
problem:
Severity
1
Critical
business
impact:
You
are
unable
to
use
the
program,
resulting
in
a
critical
impact
on
operations.
This
condition
requires
an
immediate
solution.
Severity
2
Significant
business
impact:
The
program
is
usable
but
is
severely
limited.
Severity
3
Some
business
impact:
The
program
is
usable
with
less
significant
features
(not
critical
to
operations)
unavailable.
Severity
4
Minimal
business
impact:
The
problem
causes
little
impact
on
operations,
or
a
reasonable
circumvention
to
the
problem
has
been
implemented.
Describe
your
problem
and
gather
background
information
When
explaining
a
problem
to
IBM,
be
as
specific
as
possible.
Include
all
relevant
background
information
so
that
IBM
Software
Support
specialists
can
help
you
solve
the
problem
efficiently.
To
save
time,
know
the
answers
to
these
questions:
v
What
software
versions
were
you
running
when
the
problem
occurred?
v
Do
you
have
logs,
traces,
and
messages
that
are
related
to
the
problem
symptoms?
IBM
Software
Support
is
likely
to
ask
for
this
information.
v
Can
the
problem
be
recreated?
If
so,
what
steps
led
to
the
failure?
v
Have
any
changes
been
made
to
the
system?
(For
example,
hardware,
operating
system,
networking
software,
and
so
on.)
v
Are
you
currently
using
a
workaround
for
this
problem?
If
so,
please
be
prepared
to
explain
it
when
you
report
the
problem.
Submit
your
problem
to
IBM
Software
Support
You
can
submit
your
problem
in
one
of
two
ways:
v
Online:
Go
to
the
Submit
and
track
problems
page
on
the
IBM
Software
Support
site
(http://www.ibm.com/software/support/probsub.html).
Enter
your
information
into
the
appropriate
problem
submission
tool.
v
Do
you
have
logs,
traces,
and
messages
that
are
related
to
the
problem
symptoms?
IBM
Software
Support
is
likely
to
ask
for
this
information.
v
Can
the
problem
be
recreated?
If
so,
what
steps
led
to
the
failure?
v
Have
any
changes
been
made
to
the
system?
(For
example,
hardware,
operating
system,
networking
software,
and
so
on.)
v
Are
you
currently
using
a
workaround
for
this
problem?
If
so,
please
be
prepared
to
explain
it
when
you
report
the
problem.
If
the
problem
you
submit
is
for
a
software
defect
or
for
missing
or
inaccurate
documentation,
IBM
Software
Support
creates
an
Authorized
Program
Analysis
Report
(APAR).
The
APAR
describes
the
problem
in
detail.
Whenever
possible,
IBM
Software
Support
provides
a
workaround
for
you
to
implement
until
the
APAR
is
resolved
and
a
fix
is
delivered.
IBM
publishes
resolved
APARs
on
the
IBM
product
support
Web
pages
daily,
so
that
other
users
who
experience
the
same
problem
can
benefit
from
the
same
resolutions.
xii
IBM
Tivoli
Service
Level
Advisor:
Getting
Started
http://www.ibm.com/software/support/probsub.html
-
For
more
information
about
problem
resolution,
see
Searching
knowledge
bases
and
Obtaining
fixes.
Searching
knowledge
bases
If
you
have
a
problem
with
your
IBM
software,
you
want
it
resolved
quickly.
Begin
by
searching
the
available
knowledge
bases
to
determine
whether
the
resolution
to
your
problem
is
already
documented.
Search
the
information
center
on
your
local
system
or
network
IBM
provides
extensive
documentation
that
can
be
installed
on
your
local
machine
or
on
an
intranet
server.
You
can
use
the
search
function
of
this
information
center
to
query
conceptual
information,
instructions
for
completing
tasks,
reference
information,
and
support
documents.
Tip:
Update
your
information
center
with
the
latest
support
information.
Search
the
Internet
If
you
cannot
find
an
answer
to
your
question
in
the
information
center,
search
the
Internet
for
the
latest,
most
complete
information
that
might
help
you
resolve
your
problem.
To
search
multiple
Internet
resources
for
your
product,
expand
the
product
folder
in
the
navigation
frame
to
the
left
and
select
Support
on
the
Web.
From
this
topic,
you
can
search
a
variety
of
resources
including:
v
IBM
technotes
v
IBM
downloads
v
IBM
Redbooks
v
IBM
DeveloperWorks
v
Forums
and
newsgroups
v
Google
Obtaining
fixes
A
product
fix
might
be
available
to
resolve
your
problem.
You
can
determine
what
fixes
are
available
for
your
IBM
software
product
by
checking
the
product
support
Web
site:
1.
Go
to
the
IBM
Software
Support
Web
site
(http://www.ibm.com/software/support).
2.
Under
Products
A
-
Z,
select
your
product
name.
This
opens
a
product-specific
support
site.
3.
Under
Self
help,
follow
the
link
to
All
Updates,
where
you
will
find
a
list
of
fixes,
fix
packs,
and
other
service
updates
for
your
product.
For
tips
on
refining
your
search,
click
Search
tips.
4.
Click
the
name
of
a
fix
to
read
the
description
and
optionally
download
the
fix.
To
receive
weekly
e-mail
notifications
about
fixes
and
other
news
about
IBM
products,
follow
these
steps:
1.
From
the
support
page
for
any
IBM
product,
click
My
support
in
the
upper-right
corner
of
the
page.
2.
If
you
have
already
registered,
skip
to
the
next
step.
If
you
have
not
registered,
click
register
in
the
upper-right
corner
of
the
support
page
to
establish
your
user
ID
and
password.
3.
Sign
in
to
My
support.
Preface
xiii
http://www.ibm.com/software/support
-
4.
On
the
My
support
page,
click
Edit
profiles
in
the
left
navigation
pane,
and
scroll
to
Select
Mail
Preferences.
Select
a
product
family
and
select
the
appropriate
boxes
for
the
type
of
information
you
want.
5.
Click
Submit.
6.
For
e-mail
notification
for
other
products,
repeat
Steps
4
and
5.
For
more
information
about
types
of
fixes,
see
the
Software
Support
Handbook
(http://techsupport.services.ibm.com/guides/handbook.html).
Updating
support
information
Information
centers
typically
include
one
or
more
support
information
plug-ins.
These
plug-ins
add
IBM
technotes
and
other
support
documents
to
the
information
center.
The
following
steps
describe
how
to
update
your
support
information
plug-ins:
1.
Go
to
the
IBM
Software
Support
Web
site
(www.ibm.com/software/support).
2.
Under
Products
A
-
Z,
select
your
product
name.
This
opens
a
product-specific
support
site.
3.
Under
Search
support
for
this
product,
type
the
keyword
phrase:
com.ibm.support.
Select
the
Download
check
box,
and
click
Submit.
4.
Check
the
search
results
for
updates
to
support
information
plug-ins.
All
support
information
plug-ins
follow
the
naming
convention,
com.ibm.support.product.doc.
If
an
update
is
available,
select
it
from
the
list
and
view
the
download
instructions.
5.
Save
the
attached
zip
file
to
a
temporary
location
on
your
hard
drive.
6.
Unzip
the
downloaded
file,
making
sure
that
you
retain
the
subfolders.
7.
From
the
location
where
you
unzipped
the
file,
copy
the
support
information
plug-in
folder
to
your
Eclipse
plug-ins
folder.
For
example,
if
your
IBM
software
product
is
installed
at
c:\IBM\WebSphere\,
copy
the
updated
plug-in
folder
(com.ibm.support.product.doc)
to
c:\IBM\WebSphere\eclipse\plugins.
8.
To
see
the
updated
support
information,
start
the
information
center
(or
shut
it
down
and
restart
it),
and
expand
the
Support
information
node
in
the
navigation
tree.
Participating
in
newsgroups
User
groups
provide
software
professionals
with
a
forum
for
communicating
ideas,
technical
expertise,
and
experiences
related
to
the
product.
They
are
located
on
the
Internet,
and
are
available
using
standard
news
reader
programs.
These
groups
are
primarily
intended
for
user-to-user
communication,
and
are
not
a
replacement
for
formal
support.
If
you
use
Mozilla
as
your
browser,
complete
the
following
instructions
to
access
a
newsgroup:
1.
Open
a
Mozilla
browser
window.
2.
From
the
Edit
menu,
click
Preferences.
The
Preferences
window
is
displayed.
3.
In
the
Category
view,
click
Mail
&
Newsgroups
to
display
the
Mail
&
Newsgroups
settings.
4.
Select
the
Use
Mozilla
mail
as
the
default
mail
application
check
box.
5.
Click
OK.
6.
Close
your
Mozilla
browser
and
then
open
it
again.
xiv
IBM
Tivoli
Service
Level
Advisor:
Getting
Started
http://techsupport.services.ibm.com/guides/handbook.htmlhttp://www.ibm.com/software/support
-
7.
Cut
and
paste
the
newsgroup
address
of
a
product
into
the
browser
Address
field,
and
press
Enter
to
open
the
newsgroup.
If
you
use
Microsoft
Internet
Explorer
as
your
browser,
complete
the
following
instructions
to
access
a
newsgroup:
1.
Open
an
Internet
Explorer
browser.
2.
From
the
Tools
menu,
click
Internet
Options.
3.
On
the
Internet
Options
window,
click
the
Programs
tab.
4.
In
the
Newsgroups
list,
click
the
Down
Arrow
and
then
click
Outlook
Express.
5.
Click
OK.
6.
Close
your
Internet
Explorer
browser
and
then
open
it
again.
7.
Cut
and
paste
the
newsgroup
address
of
a
product
into
the
browser
Address
field,
and
press
Enter
to
open
the
newsgroup.
You
can
find
information
on
Tivoli
Data
Warehouse
by
accessing
the
following
newsgroup:
news://news.software.ibm.com/ibm.software.tivoli.enterprise-data-warehouse
You
can
find
information
on
IBM
Tivoli
Service
Level
Advisor
by
accessing
the
following
newsgroup:
news://news.software.ibm.com/ibm.software.tivoli.service-level-advisor
You
can
find
information
on
IBM
DB2
by
accessing
the
following
newsgroup:
news://news.software.ibm.com/ibm.software.db2
You
can
find
information
on
IBM
WebSphere
Application
Server
by
accessing
the
following
newsgroup:
news://news.software.ibm.com/ibm.software.websphere.application-server
Conventions
used
in
this
guide
This
guide
uses
several
conventions
for
special
terms
and
actions,
operating
system-dependent
commands
and
paths,
and
margin
graphics.
Typeface
conventions
This
guide
uses
the
following
typeface
conventions:
Bold
v
Lowercase
commands
and
mixed
case
commands
that
are
otherwise
difficult
to
distinguish
from
surrounding
text
v
Interface
controls
(check
boxes,
push
buttons,
radio
buttons,
spin
buttons,
fields,
folders,
icons,
list
boxes,
items
inside
list
boxes,
multicolumn
lists,
containers,
menu
choices,
menu
names,
tabs,
property
sheets),
labels
(such
as
Tip:,
and
Operating
system
considerations:)
v
Keywords
and
parameters
in
text
Italic
v
Citations
(titles
of
books,
diskettes,
and
CDs)
v
Words
defined
in
text
v
Emphasis
of
words
(words
as
words)
v
New
terms
in
text
(except
in
a
definition
list)
v
Variables
and
values
you
must
provide
Preface
xv
news://news.software.ibm.com/ibm.software.tivoli.enterprise-data-warehousenews://news.software.ibm.com/ibm.software.tivoli.service-level-advisornews://news.software.ibm.com/ibm.software.db2news://news.software.ibm.com/ibm.software.websphere.application-server
-
Monospace
v
Examples
and
code
examples
v
File
names,
programming
keywords,
and
other
elements
that
are
difficult
to
distinguish
from
surrounding
text
v
Message
text
and
prompts
addressed
to
the
user
v
Text
that
the
user
must
type
v
Values
for
arguments
or
command
options
Operating
system-dependent
variables
and
paths
This
guide
uses
the
UNIX
operating
system
convention
for
specifying
environment
variables
and
for
directory
notation.
When
using
the
Windows
operating
system
command
line,
replace
$variable
with
%
variable%
for
environment
variables
and
replace
each
forward
slash
(/)
with
a
backslash
(
\)
in
directory
paths.
The
names
of
environment
variables
are
not
always
the
same
in
Windows
and
UNIX
operating
systems.
For
example,
%TEMP%
in
Windows
systems
is
equivalent
to
$tmp
in
UNIX
systems.
Note:
If