Du behöver inte sikta mot stjärnorna för att komma till molnet Monica Claeson

Executive Consultant

IBM Cloud Tiger Team

Market & Client InsightsWhat are clients really doing?

• Enterprise clients are leveraging on premise / private cloud now.

• New business clients (General Business and “startups”) are starting with public clouds.

• Many clients are looking to become “cloud service providers” internally and/or externally.

Market & Client InsightsWhat are the challenges?

1. The cloud delivery model has ripple effects into many other areas

2. The support and governance models are unclear.

3. Integration into an existing environment is becoming very challenging, due to many vendors and a lack of common ‘management’ platform.

4. Security is still a concern, however there are compensating controls which can be leveraged

5. Application development processes and tools will need to be addressed to support ‘shared service creation’.

Market & Client InsightsWhat about workloads?

1. When and “If” to migrate a workload to cloud is important

2. Workload characteristics will drive the rate and degree of standardization of IT and business services.

3. Like any transformation effort, cloud should be viewed as a phased transition.

Typical Problems We Think Cloud Will Solve

• Resources• Long term investments• IT Staff• Business value• IT Service adoption• Go to market

The challenges

• Security• Integration• Business model change• Workload readiness• IT Management and

provisioning control

The steps to being capable to deliver Cloud Services

STANDARDIZE / CONSOLIDATE operations via reference architecture, standard implementation and management

AUTOMATE processes for improved quality and responsiveness

Leverage SHARED/PRIVATE infrastructure based on defined workload profiles

DYNAMIC delivery of capacity based on policy-based workload automation

Det

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CloudServices

VIRTUALIZE servers/applications for increased utilization and automation

Most Important Questions

• Time & Goals

• Value

• Measure

The 5 Elements of Cloud Success

1. Determine if cloud is a “good fit” for the your skills, organization, and goals

2. Understand the impacts of organization, culture and process

3. Identify key areas of automation

4. Define technology and process standards

5. Identify targeted workloads and migration considerations

Governance

Security, Resiliency, Performance & Consumability

Cloud ServiceCreator

Cloud Service ProviderCloud ServiceConsumer

Cloud Services

IaaS

PaaS

SaaS

BPaaS

Common CloudManagement Platform

OSS – Operational Support Services

BSS – Business Support Services

Subscription Management Pricing

Entitlement Management

Metering Rating Billing

Clearing & Settlement

Accounts Payable

Accounts Receivable

Customer Account

Management

Service Offering Catalog

Service Offering

Management

Contracts & Agreement

Management

Service Request

Management

Order Management

TransitionManager

DeploymentArchitect

OperationsManager

Service Provider Portal & API

Inf rastructure

Security &Risk Manager

CustomerCare

ServiceManager

BusinessManager

Serv

ice C

onsum

er P

orta

l & A

PI

Serv

ice D

evelo

pm

ent

Porta

l & A

PI

Existing & 3rd party services, Partner

Ecosystems

Service Creation

Tools

Cloud Service

IntegrationTools

ConsumerIn-house IT

ProvisioningIncident & Problem

Management

IT Service Level

Management

Service Automation Management

Service Delivery Catalog

Service Request

Management

Change & Configuration Management

Image Lifecycle

Management

Monitoring & Event

Management

IT Asset & License

Management

Capacity & Performance Management

Platform & Virtualization Management

Cloud Computing Reference Architecture Overview Diagram

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Image Management• Design, build and manage images for

cloud services

Security• Design for Multi-Tenancy• Protect assets through Isolation, integrity, image- risk and

compliance management

Usage Metering and Accounting• Flexible support of delivery models

Virtualized Resource Management• Deploy cloud services on virtualized resources• Manage virtual resources

Service Automation Management• Interpret and Execute Build and Management Plans• Orchestrate Management Componentry

7. System Context

The system context should define the boundary of the Cloud,

and the integrations with OSS / BSS systems

1. Business Drivers

Describe the key business drivers for the project, the KPIs or CSFs, & how

they align with Cloud computing.

2. Business Process

Understanding the existing “As-Is” process, and how this must

change in order to meet the business drivers.

3. Current IT Environment

Understand the current environment where the Cloud will be deployed,

what systems, technology, capacity, constraints.

5. Use Cases & Actors

What are the functional requirements expected from the Cloud and who

are the key actors. Expressed as Use Cases.

4. Candidate Cloud Services

12-step process to defining the services and the attributes of the

candidate Cloud services.

6. Non-Functional Requirements

NFRs should be defined to cover the volumes, capacity, scale, availability, security, operational and monitoring

aspects of the Cloud solution.

11. Roadmap

Define the overall timeline, phases, and key milestones that will shape

the plan and overall delivery.

10. Operational Model

Design and consider the components of the solution both

at a physical and logical level, and their interaction.

8. Architecture Overview

Architecture overview diagram should define the high level

components, their placement and topology, using CCRA.

12. Scope

Define the boundaries of the project, inclusions, exclusions,

dependencies, and align phases with milestones in the roadmap.

9. Architecture Decisions

Clearly documented decisions on key architectural points including the

rationale for the decision.

An Example Cloud RoadmapLeveraging IBM’s experience and reference architecture based approach

© 2012 IBM Corporation

Our own use of cloud extends across the entire IBM organization and has transformed the IBM business on multiple levels

• 109,000 IBM employees use Blue Insight, the world’s largest business analytics private cloud.

• 1,800 IBM marketers across 6 continents utilize IBM cloud-based Marketing Operations daily.

• 6,000 IBM users of Blueworks Live to improve internal business processes

• 200 million minutes of IBM web conferencing with IBM SmartCloud Meetings.

• Avoiding over $20M in expenses over 5 years with our private analytics cloud

• 1,200 users in IBM China development labs, plus IBM Call Center teams in the United States and India, have migrated to a desktop cloud environment

Actions

• Get on the Cloud, for free!• Cloud exploration workshop• Call your IBM-rep

• Come visit us in the exhibition

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Thank you!

• monica@se.ibm.com• 070-793 52 57

• Blog• http://www.ensmartareplanet.se/2012/09/17/min-idol-molnet/

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