ibm smartcloud application performance management ......dif fer ent types of agent installation .......

IBM SmartCloud Application Performance ManagementVersion 7.7.0.1

Entry Edition Offering Guide

SC27-6201-01

IBM

NoteBefore using this information and the product it supports, read the information in “Notices” on page 31.

This edition applies to version 7.7.0.1 of IBM SmartCloud Application Performance Management (product number5725-G70) and to all subsequent releases and modifications until otherwise indicated in new editions.

© Copyright IBM Corporation 2013.US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contractwith IBM Corp.

Contents

Figures . . . . . . . . . . . . . .. v

Tables . . . . . . . . . . . . . .. vii

About this publication . . . . . . .. ixIntended audience . . . . . . . . . . .. ixWhat this publication contains . . . . . . .. ixPublications . . . . . . . . . . . . .. ix

IBM SmartCloud Application PerformanceManagement library . . . . . . . . .. ixAccessing terminology online . . . . . .. xiAccessing publications online . . . . . .. xiOrdering publications . . . . . . . . .. xi

Accessibility . . . . . . . . . . . . .. xiTivoli technical training . . . . . . . . .. xiTivoli user groups . . . . . . . . . . .. xiSupport information . . . . . . . . . .. xii

Chapter 1. Introduction . . . . . . .. 1Contents of the Entry Edition . . . . . . . .. 1New in this release . . . . . . . . . . .. 5Sources of information . . . . . . . . . .. 6

Information center for this offering . . . . .. 6IBM Software Support overview . . . . . .. 6

Architecture . . . . . . . . . . . . .. 6SmartCloud Application Performance Managementcommunity on Service Management Connect . .. 9

Chapter 2. Planning your installation 11Which component products to install . . . . .. 11

Installing the agents included with ITM . . .. 14Determining the additional components to install 14

Where to install the component products . . .. 16Different types of agent installation . . . .. 16

Hardware and software requirements. . . . .. 18Size of installation . . . . . . . . . . .. 19

Chapter 3. Installation andconfiguration of IBM SmartCloudApplication Performance Management . 21

Chapter 4. Integration amongmonitoring agents . . . . . . . . .. 25

Glossary . . . . . . . . . . . . .. 27A . . . . . . . . . . . . . . . . .. 27C . . . . . . . . . . . . . . . . .. 27D . . . . . . . . . . . . . . . . .. 27E . . . . . . . . . . . . . . . . .. 28H. . . . . . . . . . . . . . . . .. 28I . . . . . . . . . . . . . . . . .. 28M . . . . . . . . . . . . . . . .. 28P . . . . . . . . . . . . . . . . .. 29S . . . . . . . . . . . . . . . . .. 29V . . . . . . . . . . . . . . . . .. 29W . . . . . . . . . . . . . . . .. 29

Notices . . . . . . . . . . . . .. 31Privacy policy considerations . . . . . . .. 33Trademarks . . . . . . . . . . . . .. 33

Index . . . . . . . . . . . . . .. 35

© Copyright IBM Corp. 2013 iii

iv IBM SmartCloud Application Performance Management: Entry Edition Offering Guide

Figures

1. Architecture of the application performancemanagement environment . . . . . . .. 8

2. Integrating Tivoli event management andbusiness service management into theenvironment . . . . . . . . . . .. 8

3. Typical agent installation . . . . . . .. 174. VMware VI agent installation . . . . .. 18

© Copyright IBM Corp. 2013 v

vi IBM SmartCloud Application Performance Management: Entry Edition Offering Guide

Tables

1. Agents that are included with TivoliMonitoring. . . . . . . . . . . .. 12

2. Determining the additional componentproducts to install . . . . . . . . .. 12

3. Agents that are included with TivoliMonitoring. . . . . . . . . . . .. 14

4. Determining the additional componentproducts to install . . . . . . . . .. 15

5. Where to find hardware and softwarerequirements for the component products .. 18

6. Location of IBM Tivoli Monitoring componentinstallation and configuration information inthe product information center . . . . .. 21

7. Location of IBM Tivoli Monitoring for VirtualEnvironments component installation andconfiguration information in the productinformation center . . . . . . . . .. 21

8. Location of IBM Tivoli Composite ApplicationManager for Applications componentinstallation and configuration information inthe product information center . . . . .. 21

9. Location of IBM Tivoli Composite ApplicationManager for Transactions componentinstallation and configuration information inthe product information center . . . . .. 22

10. Location of IBM Tivoli Composite ApplicationManager for Microsoft Applicationscomponent installation and configurationinformation at the information center . . .. 22

11. Location of IBM SmartCloud ApplicationPerformance Management UI componentinstallation and configuration information inthe product information center . . . . .. 23

12. Location of IBM InfoSphere Federation Servercomponent installation and configurationinformation in the product information center . 24

13. Workspace linking that is available fromWebSphere MQ Monitoring agent workspaces . 25

14. Workspace linking that is available fromWebSphere Message Broker Monitoring agentworkspaces . . . . . . . . . . .. 25

15. Workspace linking that is available fromITCAM for SOA to ITCAM Agent forWebSphere Applications . . . . . . .. 25

© Copyright IBM Corp. 2013 vii

viii IBM SmartCloud Application Performance Management: Entry Edition Offering Guide

About this publication

The IBM SmartCloud® Application Performance Management , Entry Editionoffering includes multiple component products. This document provides anoverview of the component products and the installation process to install, andconfigure the product.

Intended audienceThis publication is for users who are responsible for installing and configuring thecomponents within the SmartCloud Application Performance Management, EntryEdition offering. Readers might take on the following roles:v System administratorv Network administratorv IBM Supportv Field system engineer

What this publication containsThis publication contains the following sections:v Chapter 1, "Introduction"

Provides an overview of the contents of SmartCloud Application PerformanceManagement, Entry Edition and the related information sources.

v Chapter 2, "Planning your installation"Provides installation-related information about the component products to helpyou decide which component to install, where to install them, and the hardwareand software requirements.

v Chapter 3, "Installing and configuring IBM SmartCloud Application PerformanceManagement"Provides information sources for configuring the component products that areprovided by the SmartCloud Application Performance Management offering.

v Chapter 4, "Integration among monitoring agents"Provides information about integrating the component products that areprovided by the SmartCloud Application Performance Management offering.

PublicationsA list of publications in the SmartCloud Application Performance Managementlibrary is provided. A list of related documents is also provided. Learn how toaccess Tivoli® publications online and how to order Tivoli publications.

IBM SmartCloud Application Performance Management libraryThe following documents are available in the IBM SmartCloud ApplicationPerformance Management library:v IBM SmartCloud Application Performance Management UI: User’s Guide, SC22-5490

Provides information about how to use the UI to monitor your IBM businessintegration systems.

© Copyright IBM Corp. 2013 ix

v IBM SmartCloud Application Performance Management: Offering Guide, StandardEdition, SC27-5628Provides general information about the component products of SmartCloudApplication Performance Management.

v IBM SmartCloud Application Performance Management: Quick Start Guide, StandardEdition, CF40UMLProvides information about typical installation of SmartCloud ApplicationPerformance Management.

v IBM SmartCloud Application Performance Management: Offering Guide, Entry Edition,SC27-6201Provides general information about the component products of SmartCloudApplication Performance Management.

v IBM SmartCloud Application Performance Management: Quick Start Guide, EntryEdition, CF40VMLProvides information about typical installation of SmartCloud ApplicationPerformance Management.

v IBM SmartCloud Application Performance Management Entry Edition - VM Image:Installation and Deployment Guide, SC27-5334Provides information about how to install and deploy SmartCloud ApplicationPerformance Management Entry Edition - VM Image, and how to use it tomonitor your IBM business integration systems.

v IBM SmartCloud Application Performance Management Entry Edition - VM Image:Offering Guide, SC22-5489Provides general information about the component products of SmartCloudApplication Performance Management Entry Edition - VM Image.

v IBM SmartCloud Application Performance Management Entry Edition - VM Image:Quick Start Guide, CF3P5MLProvides information about typical installation of SmartCloud ApplicationPerformance Management Entry Edition - VM Image.

The following documents are available from the SmartCloud ApplicationPerformance Management wiki (https://www.ibm.com/developerworks/community/groups/service/html/communityview?communityUuid=0587adbc-8477-431f-8c68-9226adea11ed#fullpageWidgetId=W42ce7c6afdb9_42c2_a9ea_e1ba310bea8c). Youcan also find these documents in the Files section of the Application PerformanceManagement developerWorks® community (https://www.ibm.com/developerworks/community/groups/service/html/communityview?communityUuid=0587adbc-8477-431f-8c68-9226adea11ed#fullpageWidgetId=W42ce7c6afdb9_42c2_a9ea_e1ba310bea8c):v IBM SmartCloud Application Performance Management UI Troubleshooting Reference,

SC22-5490-01-TProvides general troubleshooting information for the SmartCloud ApplicationPerformance Management UI component.

v IBM SmartCloud Application Performance Management UI Reference, SC22-5490-01-RProvides reference information for the SmartCloud Application PerformanceManagement UIcomponent.

v IBM SmartCloud Application Performance Management Entry Edition - VM ImageReference, SC27-5334-01-RProvides reference information for the SmartCloud Application PerformanceManagement Entry Edition - VM Image product.

x IBM SmartCloud Application Performance Management: Entry Edition Offering Guide

https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/IBM%20SmartCloud%20Application%20Performance%20Management

https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/IBM%20SmartCloud%20Application%20Performance%20Management

https://www.ibm.com/developerworks/community/groups/service/html/communityview?communityUuid=0587adbc-8477-431f-8c68-9226adea11ed#fullpageWidgetId=W42ce7c6afdb9_42c2_a9ea_e1ba310bea8c

https://www.ibm.com/developerworks/community/groups/service/html/communityview?communityUuid=0587adbc-8477-431f-8c68-9226adea11ed#fullpageWidgetId=W42ce7c6afdb9_42c2_a9ea_e1ba310bea8c

Accessing terminology onlineThe IBM® Terminology website consolidates the terminology from IBM productlibraries in one convenient location. You can access the Terminology website athttp://www.ibm.com/software/globalization/terminology.

Accessing publications onlineTo access the publications using a web browser, go to the IBM SmartCloudApplication Performance Management Information Center.

IBM posts publications for this and all other Tivoli products, as they becomeavailable and whenever they are updated, to the Tivoli Documentation Centralwebsite at http://www.ibm.com/tivoli/documentation.

Note: If you print PDF documents on other than letter-sized paper, set the optionin the File > Print window that allows Adobe Reader to print letter-sized pages onyour local paper.

Ordering publicationsYou can order many Tivoli publications online at http://www.elink.ibmlink.ibm.com/publications/servlet/pbi.wss.

You can also order by telephone by calling one of these numbers:v In the United States: 800-879-2755v In Canada: 800-426-4968

In other countries, contact your software account representative to order Tivolipublications. To locate the telephone number of your local representative, completethe following steps:1. Go to http://www.elink.ibmlink.ibm.com/publications/servlet/pbi.wss.2. Select your country from the list and click Go.3. Click About this site in the main panel to see an information page that

includes the telephone number of your local representative.

AccessibilityAccessibility features help users with a physical disability, such as restrictedmobility or limited vision, to use software products successfully. With this product,you can use assistive technologies to hear and explore the interface. You can alsouse the keyboard instead of the mouse to operate all features of the graphical userinterface.

Tivoli technical trainingFor Tivoli technical training information, see the following IBM Tivoli Educationwebsite at http://www.ibm.com/software/tivoli/education.

Tivoli user groupsTivoli user groups are independent, user-run membership organizations thatprovide Tivoli users with information to assist them in the implementation ofTivoli Software solutions. Through these groups, members can share informationand learn from the knowledge and experience of other Tivoli users. Tivoli usergroups include the following members and groups:

About this publication xi

http://www.ibm.com/software/globalization/terminology

http://pic.dhe.ibm.com/infocenter/tivihelp/v63r1/index.jsp


http://www.ibm.com/tivoli/documentation

http://www.elink.ibmlink.ibm.com/publications/servlet/pbi.wss



http://www.ibm.com/software/tivoli/education

v 23,000+ membersv 144+ groups

Access the link for the Tivoli Users Group at https://community.ibm.com/community/user/imwuc/home.

Support informationIf you have a problem with your IBM software, you want to resolve it quickly. IBMprovides the following ways for you to obtain the support you need:

OnlineAccess the IBM Software Support site at http://www.ibm.com/software/support/probsub.html.

IBM Support AssistantThe IBM Support Assistant is a free local software serviceability workbenchthat helps you resolve questions and problems with IBM softwareproducts. The Support Assistant provides quick access to support-relatedinformation and serviceability tools for problem determination. To installthe Support Assistant software, go to http://www.ibm.com/software/support/isa.

xii IBM SmartCloud Application Performance Management: Entry Edition Offering Guide

https://community.ibm.com/community/user/imwuc/home

http://www.ibm.com/software/support/probsub.html

http://www.ibm.com/software/support/probsub.html

http://www.ibm.com/software/support/isa

http://www.ibm.com/software/support/isa

Chapter 1. Introduction

IBM SmartCloud Application Performance Management, Entry Edition provides acomprehensive application performance management solution in a single product.Application transaction discovery, user experience monitoring, transaction tracing,and diagnostic features are provided in a single package. This document providesan overview of the component products and the installation process to help youdetermine which products to download, install, and configure.

The SmartCloud Application Performance Management, Entry Edition offering is apackage of component products that monitor and manage systems, applicationservers, and database servers. The offering tracks availability and performance andprovides reports in a browser-based graphical user interface to track trends andtroubleshoot problems. The user interface also offers expert advice on alerts andcorrective actions.

The IBM SmartCloud Application Performance Management UI Version 7.7provides new customizable dashboards for the SmartCloud ApplicationPerformance Management, IBM Tivoli Monitoring, and IBM Tivoli CompositeApplication Manager products.

IT operations and administrators can use the SmartCloud Application PerformanceManagement offering to maintain high performance and availability levels for theirsystems. By using the consolidated set of tools, IT organizations can optimizeservice levels and contain costs on critical application resources across theenterprise.

Contents of the Entry EditionThis offering simplifies the IBM SmartCloud Application PerformanceManagement, Entry Edition portfolio and creates a single product to solve yourapplication management requirements.

Before you install any of the following components in this offering, you mustinstall Tivoli Monitoring and the SmartCloud Application PerformanceManagement UI, which are prerequisite software. See Table 2 on page 12 for theversion of Tivoli Monitoring that is required for the individual components.

Important: This offering is compatible with IBM Tivoli Monitoring Version 6.2.3Fix Pack 3 and later.

IBM SmartCloud Monitoring Version 7.2.0.2

IBM Tivoli Monitoring for Virtual Environments Version 7.2.0.2

IBM Tivoli Monitoring for Virtual Environments Agent forVMware VI

Provides you with the capability to monitor a VMwareenvironment and to provide basic actions with VMwareVirtual Centers.

© Copyright IBM Corp. 2013 1

IBM Tivoli Monitoring for Virtual Environments Agent forNetApp Storage

Provides you with the capability to monitor NetApp andIBM N Series storage systems through NetApp DataFabricManager (DFM).

Linux Kernel-based Virtual Machines agentRemote performance and availability monitoring tovisualize availability, performance, and capacity trends forKernel-based Virtual Machines (KVM) and hosts. Thisagent remotely monitors KVM by connecting to each host.

Monitoring Agent for Network Devices agentProvides you with the capability to monitor networkdevices. You can also use the agent to take basic actionswith the network devices.

Dashboard, Capacity Planner, and ReportsTivoli Monitoring for Virtual Environments provides acomprehensive tool to monitor the availability andperformance of virtual environments. Tivoli Monitoring forVirtual Environments also provides performance andcapacity reporting of virtual environments and helps youwith capacity planning activities to optimize, consolidate,and balance the overall capacity of the virtualenvironments.

IBM Tivoli Monitoring Version 6.3 Fix Pack 2Monitors and manages system and network applications onvarious operating systems. Tracks the availability and performanceof your enterprise system. Provides reports to track trends andtroubleshoot problems. Tivoli Monitoring also provides thefollowing components that consolidate, distribute, store, anddisplay data for the monitoring agents that is shared by allcomponent products in this offering:v Tivoli Enterprise Portal browser and desktop clientsv Tivoli Enterprise Portal Serverv Tivoli Enterprise Monitoring Serverv Tivoli Data Warehouse

See the Tivoli Monitoring documentation in the IBM TivoliMonitoring Information Center (http://pic.dhe.ibm.com/infocenter/tivihelp/v61r1/topic/com.ibm.itm.doc_6.3fp2/welcome.htm) for descriptions of what is new in Version 6.3 FixPack 2.

IBM Tivoli Composite Application Manager for Applications Version 7.2.1

IBM Tivoli Composite Application Manager Agent for DB2® Version 7.1Provides intelligent monitoring and management of DB2 databaseservers. Views show key metrics that are unique to eachapplication, including buffer hits, connections that are used, threadactivity, deadlocks, and contention.

IBM Tivoli Composite Application Manager Agent for HTTP ServersVersion 7.1

Ensures the availability and performance of critical businessapplications and services by comprehensively monitoring thehealth and performance of the HTTP server. The agent alerts

2 IBM SmartCloud Application Performance Management: Entry Edition Offering Guide

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administrators of health and performance problems, providesreal-time metrics for problem diagnosis, and collects historicalmetrics for reporting and capacity trends.

IBM Tivoli Composite Application Manager Agent for Lotus® Domino®

Version 6.2.1Provides secure monitoring and management of Lotus Dominoservers, helping to optimize the performance of the Lotus Dominoapplication. The provided functions use models that focus onserver availability, database management, mail routing, replication,server processes, and server health. The Lotus Domino agentincludes IntelliWatch® for monitoring Lotus Domino servers.

IBM Tivoli Composite Application Manager Agent for Sybase ASEVersion 6.2

Provides intelligent monitoring and management of Sybase servers.Views show key metrics that are unique to each application,including buffer hits, connections that are used, thread activity,deadlocks, and contention.

IBM Tivoli Composite Application Manager Extended Agent for OracleDatabase Version 6.3.1 Fix Pack 1

Provides intelligent monitoring and management of Oracledatabase servers, Oracle Real Application Clusters (RAC) databaseservers, Automated Storage Management (ASM) software, andOracle Data Guard. Views show key metrics that are unique toeach application, including buffer hits, connections that are used,thread activity, deadlocks, and contention.

IBM Tivoli Composite Application Manager for Transactions Version 7.4

Internet Service MonitoringThe information that is gathered and processed by Internet ServiceMonitoring can be used to determine whether a particular serviceis performing adequately. The data can be used to identify problemareas and report service performance that is measured againstService Level Agreements (SLAs). Performance data is forwardedto IBM Tivoli Monitoring, IBM Tivoli Composite ApplicationManager for Transactions, and other event management tools suchas IBM Tivoli Netcool/OMNIbus.

Response Time MonitoringThe Response Time component of ITCAM for Transactionsprovides a targeted solution for managing composite applications.It is designed to provide support staff with the information theyrequire to assess whether composite applications are workingcorrectly everywhere in the network. This function plays a dualrole in enterprise IT. If a composite application is used within yourown enterprise environment, you might be able to tolerate a slightdrop in performance that has little or no effect on your financialresults. If, however, a composite application is used by externalcustomers, a drop in performance might have legal consequencesbecause of violations of preestablished Service Level Agreements(SLAs). While neither of these scenarios are desirable, both areaddressed, and in many cases precluded, by the monitoringcapabilities provided with Response Time agents.

IBM Tivoli Composite Application Manager for Microsoft Applications Version6.3.1

Chapter 1. Introduction 3

Active Directory agentOffers a central point of management for your Microsoft ActiveDirectory service. This agent provides a comprehensive means forgathering exactly the information that you require to detectproblems early and to prevent them. You can monitor manyservers from a single workstation, and information is standardizedacross the system.

Microsoft BizTalk Server agentMonitors and indicates when BizTalk services status is down.Monitors for errors and events affecting BizTalk Server availabilityor performance. Collects applicable performance attributes andprovides situations where appropriate. Provides actions to startand stop BizTalk services. Provides the ability to generate reportsfor the attributes collected.

Microsoft Cluster Server agentMonitors availability of cluster and cluster resources. Provides theability to generate reports for the metrics that are collected.Provides availability monitoring for the cluster server’s keymonitoring points (cluster level, cluster nodes, cluster resourcegroups, cluster resources, and cluster networks). Provides clusterresource usage across the nodes of the cluster. Reports threats incapacity availability of processor, memory, disk, and networks.

Microsoft Exchange Server agentOffers a central point of management for your Microsoft ExchangeServer product. This agent provides a comprehensive means forgathering the information that you require to detect problems earlyand to prevent them. By using this monitoring agent, you cancollect and analyze information that is related to the MicrosoftExchange Server.

Microsoft Host Integration Server agentMonitors and displays information that is related to Microsoft HostIntegration Servers and BizTalk adapters for Host Systems.

Microsoft Hyper-V Server agentMonitors Microsoft Hyper-V Server. Provides availabilitymonitoring for Hyper-V services. Provides Hyper-V configurationand virtual machine configuration information. Collects applicableperformance attributes, providing situations where appropriate.Displays the enterprise level information for all the Hyper-Vsystems. Provides actions to start and stop the Hyper-V servicesand virtual machines. Monitors the availability of virtual machines.

Microsoft Internet Information Services agentMonitors internet information services and processes, indicatingwhen they are down. Monitors for errors and events affectingMicrosoft IIS availability or performance. Collects applicableperformance attributes, providing situations where appropriate.Provides actions to start and stop the website, FTP sites, and theseveral internet services. Provides the ability to generate reports forthe attributes collected.

Microsoft .NET Framework agentCollects performance attributes within the .NET Framework,providing situations where appropriate. Monitors for errors andevents affecting the .NET Framework. Provides the ability to


generate reports for the attributes that are collected. Providessupport for 32 bit and 64 bit .NET applications.

Microsoft SharePoint Server agentMonitors SharePoint Server services, indicating when they aredown. Monitors for SharePoint event sources that are affectingSharePoint Server availability or performance. Collects applicableperformance attributes, providing situations where appropriate.Provides start and stop functions for SharePoint services. Providesthe ability to generate reports for the attributes that are collected.

Microsoft SQL Server agentOffers a central point of management for distributed databases.This monitoring agent provides a comprehensive means forgathering exactly the information that you require to detectproblems early and prevent them. Information is standardizedacross all systems so you can monitor hundreds of servers from asingle workstation. You can collect and then analyze specificinformation by using the Tivoli Enterprise Portal.

Microsoft Lync Server agentMonitors Microsoft Lync Server 2007, 2007 R2, and 2010. Thismonitoring agent monitors functional components of the MicrosoftLync Server, such as instance messaging, text conferencing, audioand video conferencing, and web conferencing. It also generatessituational alerts and provides suggestions for triggered situations.

Network Devices agentOffers a central point of management for your network devicesenvironment or application. Provides a comprehensive means forgathering the information that you require to detect problems earlyand to prevent them. Information is standardized across thesystem. You can monitor multiple servers from a singleworkstation. By using the Network Devices agent, you can collectand analyze network devices-specific information.

IBM SmartCloud Application Performance Management UI Version 7.7 or laterThe UI includes predefined templates for simple Java Platform, EnterpriseEdition, complex Java Platform, Enterprise Edition, and SAP applications,which are based on industry best practices. You can use these templates tobuild your own dashboards to monitor the resources of your ITenvironments. The UI also has integrated views to monitor TivoliMonitoring situation-based events and transactions for your applications.

IBM InfoSphere® Federation Server Version 10.1IBM InfoSphere Federation Server creates a consolidated view of your datato support key business processes and decisions.

New in this releaseFor version 7.7.0.1 of IBM SmartCloud Application Performance Management,Entry Edition, the following enhancements were made since version 7.7.

IBM SmartCloud Application Performance Management UI Version 7.7This component is available from Passport Advantage®

(http://www-01.ibm.com/software/lotus/passportadvantage/pao_customer.html).


http://www-01.ibm.com/software/lotus/passportadvantage/pao_customer.html

Sources of informationThis document provides information in summary form.

Information center for this offeringFor detailed information about the component products, including installationinstructions, see the product-specific information in the IBM SmartCloudApplication Performance Management Information Center.

IBM Software Support overviewCustomers who are entitled to IBM Software Support can use the IBM SoftwareSupport Handbook to address all questions that are related to IBM Software Support.

In general, customers in the United States can open a Service Request or a ProblemManagement Record (PMR) electronically by using IBM online Service RequestTools, or by calling 1-800-IBM-SERV for voice support. Customers outside theUnited States can also use IBM online Service Request Tools or can call the IBMnumber in their country for voice support. The IBM Software Support Handbookcontains contact information, phone numbers, information about IBM onlineService Request Tools, and other IBM Software Support information.

When you submit PMRs for IBM SmartCloud Application PerformanceManagement Version 7.7.0.1 (5725-G70), use the component ID 5724V0900. Thecomponent ID can be different if you know the problem area or failing component.

Review the IBM product support pages to find solutions to known problems. Thismethod is a quick way to get answers to your questions.

Before you contact IBM Software Support, review the documentation for thecomponent that you want to troubleshoot.

ArchitectureThe IBM SmartCloud Application Performance Management, Entry Edition offeringincludes multiple component products.

Figure 1 on page 8 illustrates the architecture of the application performancemanagement environment after the following components are installed:v Tivoli Data Warehousev Tivoli Enterprise Portal browser and desktop clientsv Tivoli Enterprise Portal Serverv The hub Tivoli Enterprise Monitoring Serverv The remote Tivoli Enterprise Monitoring Serversv Operating system agentsv Any of the following IBM Tivoli Monitoring for Virtual Environments

components:– Dashboard, Performance and Capacity Management Reports, and Capacity

Planner– Linux Kernel-based Virtual Machines agent– NetApp Storage agent– Network Devices agent– VMWare VI agent


v Any of the following IBM Tivoli Composite Application Manager forApplications monitoring agents:– Agent for HTTP Servers– DB2 agent– Lotus Domino agent– Sybase ASE agent– Extended agent for Oracle Database

v The following IBM Tivoli Composite Application Manager for Transactionscomponents:– Internet Service Monitoring– Response Time Monitoring

v Any of the following IBM Tivoli Composite Application Manager for MicrosoftApplications monitoring components:– Microsoft Active Directory agent– Microsoft BizTalk Server agent– Microsoft Cluster Server agent– Microsoft Exchange Server agent– Microsoft Host Integration Server agent– Microsoft Hyper-V Server agent– Microsoft Internet Information Services agent– Microsoft Lync Server agent– Microsoft .NET Framework agent– Microsoft Sharepoint Server agent– Microsoft SQL Server agent– Network Devices agent

v IBM SmartCloud Application Performance Management UIv IBM InfoSphere Federation Server


Figure 2 illustrates the optional integration of the Tivoli event management andbusiness service management products into the monitoring environment. InFigure 2, the box that is labeled “Tivoli Monitoring Infrastructure” representseverything in Figure 1except for the monitoring agents. If you are using the IBMTivoli Enterprise Console® or IBM Tivoli Netcool/OMNIbus products, and TivoliMonitoring to manage events in your enterprise, you can integrate and manageevents from a single console. The event synchronization component sends updates

Figure 1. Architecture of the application performance management environment

Figure 2. Integrating Tivoli event management and business service management into the environment


to situation events. These events are forwarded to a Tivoli Enterprise Consoleevent server or a Netcool/OMNIbus object server and sent back to the monitoringserver.

For information about how to design your network firewall in relation to yourTivoli Monitoring environment, see the “Firewalls” section of the IBM TivoliMonitoring Installation Guide (http://pic.dhe.ibm.com/infocenter/tivihelp/v61r1/topic/com.ibm.itm.doc_6.3fp2/install/firewalls.htm).

SmartCloud Application Performance Management community onService Management Connect

Connect, learn, and share with Service Management professionals: product supporttechnical experts who provide their perspectives and expertise.

Access the IBM SmartCloud Application Performance Management community onService Management Connect at https://www.ibm.com/developerworks/servicemanagement/apm/index.html. Use Service Management Connect in thefollowing ways:v Become involved with transparent development, an ongoing, open engagement

between other users and IBM developers of Tivoli products. You can access earlydesigns, sprint demonstrations, product roadmaps, and prerelease code.

v Connect one-on-one with the experts to collaborate and network about Tivoliand the SmartCloud Application Performance Management community.

v Read blogs to benefit from the expertise and experience of others.v Use wikis and forums to collaborate with the broader user community.


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Chapter 2. Planning your installation

Before you install the component products, identify the components that you wantto install and where to install them, the hardware and software requirements, thesizing, and the order for installing the products.

Which component products to installInstall different component products based on the software that you want tomanage and monitor.

You must install the IBM SmartCloud Application Performance Management UItemplates to build dashboards to monitor the resources of your IT environments.The UI also has integrated views to monitor IBM Tivoli Monitoring situation-basedevents and transactions of your applications. For more information, see the IBMSmartCloud Application Performance Management Information Center.

You must also install IBM InfoSphere Federation Server Version 10.1. For moreinformation, about IBM InfoSphere Federation Server Version 10.1 prerequisites,see IBM InfoSphere Federation Server prerequisites (http://pic.dhe.ibm.com/infocenter/db2luw/v10r1/topic/com.ibm.swg.im.iis.prod.install.core.doc/topics/iiypisrq-prereqs.html).

Table 2 on page 12 lists the component products to install based on the softwarethat you want to manage and monitor. For more information about the softwarethat the included agents can monitor, see the agent-specific prerequisitesinformation:v IBM SmartCloud Monitoring Version 7.2.0.2:

– For information about IBM Tivoli Monitoring for Virtual EnvironmentsVersion 7.2.0.2 prerequisites, see IBM Tivoli Monitoring for VirtualEnvironments prerequisites (http://pic.dhe.ibm.com/infocenter/tivihelp/v61r1/topic/com.ibm.tivoli.itmvs.doc_7.2.0.2/prerequisites/ve72fp2_systemreqs.html)

– For information about IBM Tivoli Monitoring Version 6.3.0.2 prerequisites, seeIBM Tivoli Monitoring prerequisites (http://pic.dhe.ibm.com/infocenter/tivihelp/v61r1/topic/com.ibm.itm.doc_6.3fp2/install/plan_prereqs.htm)

v For information about IBM Tivoli Composite Application Manager forApplications Version 7.2.1 prerequisites, see ITCAM for Applicationsprerequisites (http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_7.2.1/prerequisites/apps721_systemreqs.html)

v For information about IBM Tivoli Composite Application Manager forTransactions Version 7.4 prerequisites, see ITCAM for Transactions prerequisiteson Service Management Connect (https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Composite%20Application%20Manager/page/Prerequisites%20for%20ITCAM%20for%20Transactions) andthe ITCAM for Transactions User’s Guide (http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcamt.doc_7.4.0.0/ic/ug.html)

v For information about IBM Tivoli Composite Application Manager for MicrosoftApplications Version 6.3.1 prerequisites, see ITCAM for Microsoft Applicationsprerequisites (http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcamms.doc_6.3.1/prerequisites/msapps631_systemreqs.html)




http://pic.dhe.ibm.com/infocenter/db2luw/v10r1/topic/com.ibm.swg.im.iis.prod.install.core.doc/topics/iiypisrq-prereqs.html

http://pic.dhe.ibm.com/infocenter/tivihelp/v61r1/topic/com.ibm.tivoli.itmvs.doc_7.2.0.2/prerequisites/ve72fp2_systemreqs.html


http://pic.dhe.ibm.com/infocenter/tivihelp/v61r1/topic/com.ibm.itm.doc_6.3fp2/install/plan_prereqs.htm

http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_7.2.1/prerequisites/apps721_systemreqs.html


https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Composite%20Application%20Manager/page/Prerequisites%20for%20ITCAM%20for%20Transactions


http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcamt.doc_7.4.0.0/ic/ug.html

http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcamms.doc_6.3.1/prerequisites/msapps631_systemreqs.html


Before you install any of the agents that are listed in Table 2, you must install IBMTivoli Monitoring Version 6.3 Fix Pack 2, which is the prerequisite software. Formore information, if you already installed Tivoli Monitoring, see the Note in theContents of the offering section. Tivoli Monitoring includes the followingcomponents that are shared by all component products in this offering and theagents that are listed in Table 1:v Tivoli Enterprise Portal browser and desktop clientsv Tivoli Enterprise Portal Serverv Tivoli Enterprise Monitoring Serverv Tivoli Data Warehouse

Table 1. Agents that are included with Tivoli Monitoring

Agents included with IBM Tivoli Monitoring Monitored resources

Operating system agents, including AIX® for System p® agents, andagentless OS monitors:

v The agents that monitor Power® virtualized environments are includedwith the base IBM Tivoli Monitoring Version 6.2 and later products.Agents that monitor Power virtualized environments include thefollowing agents:

– Hardware Management Console (HMC)

– Central Electronic Complex (CEC)

– Virtual I/O Server (VIOS)

– AIX Premium

v The following agentless OS monitors are included with the base IBMTivoli Monitoring Version 6.2.1 product:

– Agentless Monitoring for AIX

– Agentless Monitoring for HP-UX

– Agentless Monitoring for Linux

– Agentless Monitoring for Solaris

– Agentless Monitoring for Windows

Operating systems, including thefollowing systems:

v AIX

v HP-UX

v i5/OS™

v Linux

v Sun Solaris

v Windows

IBM Tivoli Universal Agent

IBM Tivoli Monitoring Agent Builder

Custom software

Table 2. Determining the additional component products to install

Agent or product Included agent Monitored resourcesIBM Tivoli Monitoringversion

IBM Tivoli Monitoring forVirtual EnvironmentsVersion 7.2.0.2

v Dashboard, Performanceand CapacityManagement Reports,and Capacity Planner

v Linux Kernel-basedVirtual Machines agent

v NetApp Storage agent

v Network Devices agent

v VMWare VI agent

v Linux Kernel-basedVirtual Machines

v NetApp Storage

v Network Devices

v VMware ESX

Version 6.2.2 Fix Pack 2 orlater

IBM Tivoli CompositeApplication Manager Agentfor DB2 Version 7.1

v DB2 agent v IBM DB2 Version 6.2.2 Fix Pack 2 orlater


Table 2. Determining the additional component products to install (continued)


IBM Tivoli CompositeApplication Manager Agentfor HTTP Servers Version7.1

v HTTP Servers agent v Web servers Version 6.2.2 Fix Pack 2 orlater

IBM Tivoli CompositeApplication Manager Agentfor Lotus Domino Version6.2.1

v Lotus Domino agent andIntelliWatch

v IBM Lotus Domino Version 6.2.2 Fix Pack 2 orlater

IBM Tivoli CompositeApplication Manager Agentfor Sybase ASE Version 6.2

v Sybase ASE agent v Sybase ASE Version 6.2.2 Fix Pack 2 orlater

IBM Tivoli CompositeApplication ManagerExtended Agent for OracleDatabase Version 6.3.1 FixPack 2

v Oracle DatabaseExtended agent

v Oracle RAC

v Oracle ASM

v Oracle Database

v Oracle Data Guard


IBM Tivoli CompositeApplication Manager forTransactions Version 7.4

v Internet ServiceMonitoring

v Response TimeMonitoring

v Recorded scripts

v Real user desktopexperiences

Version 6.2.2 or later

IBM Tivoli CompositeApplication Manager forMicrosoft ApplicationsVersion 6.3.1

v Microsoft BizTalk Serveragent

v Microsoft Cluster Serveragent

v Discovery andDeployment feature(including ApplicationLaunch Pad)

v Microsoft HostIntegration Server agent

v Microsoft Hyper-VServer agent

v Network Devices agentVersion 6.2.2

v Microsoft .NETFramework agent

v SQL Server agent

v Exchange Server agent

v Active Directory agent

v SharePoint Server agent

v MSCS agent

v IIS agent

v VMware VI agent

v .NET Data CollectorVersion 7.3.1

v SQL Server

v Exchange Server

v Active Directory service

v SharePoint Server

v Cluster Server

v Internet InformationServices

v NET transactions

v VMware Virtual Center

v NET Framework

v Network devices

v Microsoft Lync Server

v Microsoft Hyper-VServer

v Host Integration Server

v Discover the computersand devices in networksand monitor operatingsystems, networkdevices, and applicationsfrom a central location.


Chapter 2. Planning your installation 13

Installing the agents included with ITM

Tivoli Monitoring includes the following components that are shared by allcomponent products in this offering and the agents that are listed in Table 3:v Tivoli Enterprise Portal browser and desktop clientsv Tivoli Enterprise Portal Serverv Tivoli Enterprise Monitoring Serverv Tivoli Data Warehouse

Table 3. Agents that are included with Tivoli Monitoring

Agents included with IBM Tivoli Monitoring Monitored resources

Operating system agents, including AIX for System p agents, andagentless OS monitors:

v The agents that monitor Power virtualized environments are includedwith the base IBM Tivoli Monitoring Version 6.2 and later products.Agents that monitor Power virtualized environments include thefollowing agents:

– Hardware Management Console (HMC)

– Central Electronic Complex (CEC)

– Virtual I/O Server (VIOS)

– AIX Premium

v The following agentless OS monitors are included with the base IBMTivoli Monitoring Version 6.2.1 product:

– Agentless Monitoring for AIX

– Agentless Monitoring for HP-UX

– Agentless Monitoring for Linux

– Agentless Monitoring for Solaris

– Agentless Monitoring for Windows

Operating systems, including thefollowing systems:

v AIX

v HP-UX

v i5/OS

v Linux

v Sun Solaris

v Windows

IBM Tivoli Universal Agent

IBM Tivoli Monitoring Agent Builder

Custom software

Determining the additional components to install

Before you install any of the agents that are listed in Determining the additionalcomponent products to install, you must install IBM Tivoli Monitoring Version 6.3Fix Pack 2, which is the prerequisite software. For more information, if you alreadyinstalled Tivoli Monitoring, see the Note in the Contents of the offering section.

You can choose to install component products according to the software that youwant to manage and monitor, which are listed in Determining the additionalcomponent products to install.


Table 4. Determining the additional component products to install


IBM Tivoli Monitoring forVirtual EnvironmentsVersion 7.2.0.2

v Dashboard, Performanceand CapacityManagement Reports,and Capacity Planner

v Linux Kernel-basedVirtual Machines agent



v VMWare VI agent

v Linux Kernel-basedVirtual Machines

v NetApp Storage

v Network Devices

v VMware ESX


IBM Tivoli CompositeApplication Manager Agentfor DB2 Version 7.1

v DB2 agent v IBM DB2 Version 6.2.2 Fix Pack 2 orlater

IBM Tivoli CompositeApplication Manager Agentfor HTTP Servers Version7.1

v HTTP Servers agent v Web servers Version 6.2.2 Fix Pack 2 orlater

IBM Tivoli CompositeApplication Manager Agentfor Lotus Domino Version6.2.1

v Lotus Domino agent andIntelliWatch

v IBM Lotus Domino Version 6.2.2 Fix Pack 2 orlater

IBM Tivoli CompositeApplication Manager Agentfor Sybase ASE Version 6.2

v Sybase ASE agent v Sybase ASE Version 6.2.2 Fix Pack 2 orlater

IBM Tivoli CompositeApplication ManagerExtended Agent for OracleDatabase Version 6.3.1 FixPack 2

v Oracle DatabaseExtended agent

v Oracle RAC

v Oracle ASM

v Oracle Database

v Oracle Data Guard


IBM Tivoli CompositeApplication Manager forTransactions Version 7.4

v Internet ServiceMonitoring

v Response TimeMonitoring

v Recorded scripts

v Real user desktopexperiences

Version 6.2.2 or later


Table 4. Determining the additional component products to install (continued)


IBM Tivoli CompositeApplication Manager forMicrosoft ApplicationsVersion 6.3.1

v Microsoft BizTalk Serveragent

v Microsoft Cluster Serveragent

v Discovery andDeployment feature(including ApplicationLaunch Pad)

v Microsoft HostIntegration Server agent

v Microsoft Hyper-VServer agent

v Network Devices agentVersion 6.2.2

v Microsoft .NETFramework agent

v SQL Server agent

v Exchange Server agent

v Active Directory agent

v SharePoint Server agent

v MSCS agent

v IIS agent

v VMware VI agent

v .NET Data CollectorVersion 7.3.1

v SQL Server

v Exchange Server

v Active Directory service

v SharePoint Server

v Cluster Server

v Internet InformationServices

v NET transactions

v VMware Virtual Center

v NET Framework

v Network devices

v Microsoft Lync Server

v Microsoft Hyper-VServer

v Host Integration Server

v Discover the computersand devices in networksand monitor operatingsystems, networkdevices, and applicationsfrom a central location.


Where to install the component productsYou can determine where to install the component products depending on theproduct. There are two types of agent installation - typical agent installation andVMware VI agent installation.

For information about where to install the component products, see theproduct-specific installation information in the user’s guides in the IBMSmartCloud Application Performance Management Information Center.

Different types of agent installationDifferent types of agent installation exist.

Figure 3 on page 17 illustrates a typical agent installation, where the applicationagents, for example, are on the same computer as the applications that they aremanaging. Some agents support different configurations. For the agent that you areinstalling, see the agent-specific information in the information center, according toTable 8 on page 21.




Figure 4 on page 18 illustrates the installation of a VMware VI agent, where theagent is not on the same computer as the system that is managed, but instead,manages systems remotely. The use of the VMware VirtualCenter greatly simplifiesdeployment of the VMware VI agent. A single VMware VI agent can remotelymonitor many VMware ESX servers that are managed by the VMwareVirtualCenter. Optionally, the VMware VI agent can be configured to monitor oneor more VMware ESX servers remotely.

Figure 3. Typical agent installation


Hardware and software requirementsSee Table 3 for locations of the hardware and software requirements for thecomponent products.

Table 5. Where to find hardware and software requirements for the component products

Information Location of information

IBM SmartCloud ApplicationPerformance Management UIrequirements

IBM SmartCloud Application PerformanceManagement Information Center

Figure 4. VMware VI agent installation




Table 5. Where to find hardware and software requirements for the componentproducts (continued)

Information Location of information

Agent hardware and softwarerequirements

v For information about IBM Tivoli CompositeApplication Manager for Applications Version7.2.1 prerequisites, see ITCAM for Applicationsprerequisites (http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_7.2.1/prerequisites/apps721_systemreqs.html)

v For information about IBM Tivoli CompositeApplication Manager for Microsoft ApplicationsVersion 6.3.1 prerequisites, see ITCAM forMicrosoft Applications prerequisites(http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcamms.doc_6.3.1/prerequisites/msapps631_systemreqs.html)

v For information about IBM Tivoli CompositeApplication Manager for Transactions Version 7.4prerequisites, see ITCAM for Transactionsprerequisites on Service Management Connect(https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Composite%20Application%20Manager/page/Prerequisites%20for%20ITCAM%20for%20Transactions) and the ITCAM for TransactionsUser’s Guide (http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcamt.doc_7.4.0.0/ic/ug.html)

v IBM SmartCloud Monitoring Version 7.2.0.2:

– For information about IBM Tivoli Monitoringfor Virtual Environments Version 7.2.0.2prerequisites, see IBM Tivoli Monitoring forVirtual Environments prerequisites(http://pic.dhe.ibm.com/infocenter/tivihelp/v61r1/topic/com.ibm.tivoli.itmvs.doc_7.2.0.2/prerequisites/ve72fp2_systemreqs.html)

– For information about IBM Tivoli MonitoringVersion 6.3.0.2 prerequisites, see IBM TivoliMonitoring prerequisites (http://pic.dhe.ibm.com/infocenter/tivihelp/v61r1/topic/com.ibm.itm.doc_6.3fp2/install/plan_prereqs.htm)

v For more information, about IBM InfoSphereFederation Server Version 10.1 prerequisites, seeIBM InfoSphere Federation Server prerequisites(http://pic.dhe.ibm.com/infocenter/db2luw/v10r1/topic/com.ibm.swg.im.iis.prod.install.core.doc/topics/iiypisrq-prereqs.html)

Size of installationThe following resources can help you size the installation:














http://pic.dhe.ibm.com/infocenter/db2luw/v10r1/topic/com.ibm.swg.im.iis.prod.install.core.doc/topics/iiypisrq-prereqs.html

v IBM Tivoli Monitoring installation and configuration guides in the IBMSmartCloud Application Performance Management Information Center

v Tivoli Data Warehouse load projections spreadsheet (http://www-01.ibm.com/software/brandcatalog/portal/opal/details?catalog.label=1TW10TM1Y) in theIBM Tivoli Open Process Automation Library




http://www-01.ibm.com/software/brandcatalog/portal/opal/details?catalog.label=1TW10TM1Y

Chapter 3. Installation and configuration of IBM SmartCloudApplication Performance Management

The IBM SmartCloud Application Performance Management Information Centercontains information about installing and configuring your monitoring agents.

Table 6. Location of IBM Tivoli Monitoring component installation and configuration information in the productinformation center

Product/component Installation and configuration information

IBM Tivoli Monitoring Version 6.3.0.2

v Tivoli Enterprise Portal browserand desktop clients

v IBM Tivoli Monitoring: Installation Guide


v Tivoli Enterprise Portal Serverv IBM Tivoli Monitoring: Installation Guide


v Tivoli Enterprise Monitoring Serverv IBM Tivoli Monitoring: Installation Guide


v Tivoli Data Warehousev IBM Tivoli Monitoring: Installation Guide

Table 7. Location of IBM Tivoli Monitoring for Virtual Environments component installation and configurationinformation in the product information center


IBM Tivoli Monitoring for VirtualEnvironments Version 7.2.0.2

v Linux Kernel-based VirtualMachines agent


v IBM Tivoli Monitoring for Virtual Environments Agent for Linux Kernel-basedVirtual Machines User’s Guide




v IBM Tivoli Monitoring for Virtual Environments Agent for NetApp StorageUser’s Guide




v IBM Tivoli Monitoring Agent for Network Devices User’s Guide


v VMware VI agent


v IBM Tivoli Monitoring for Virtual Environments Agent for VMware VI User’sGuide


v Dashboard, Reporting, andCapacity Planning


v IBM Tivoli Monitoring for Virtual Environments: Dashboard, Reporting, andCapacity Planning User’s Guide

Table 8. Location of IBM Tivoli Composite Application Manager for Applications component installation andconfiguration information in the product information center


IBM Tivoli Composite Application Manager Agentfor DB2 Version 7.1


v IBM Tivoli Composite Application Manager Agent for DB2User’s Guide


Table 8. Location of IBM Tivoli Composite Application Manager for Applications component installation andconfiguration information in the product information center (continued)


IBM Tivoli Composite Application Manager Agentfor HTTP Servers Version 7.1

IBM Tivoli Composite Application Manager Agent for HTTPServers, Java Platform, Enterprise Edition, and WebSphereApplications agents User’s Guide

IBM Tivoli Composite Application Manager Agentfor Lotus Domino Version 6.2.1


v IBM Tivoli Composite Application Manager Agent for LotusDomino User’s Guide

IBM Tivoli Composite Application Manager Agentfor Sybase ASE Version 6.2


v IBM Tivoli Composite Application Manager Agent for SybaseASE User’s Guide

IBM Tivoli Composite Application ManagerExtended Agent for Oracle Database Version 6.3.1 FixPack 2


v IBM Tivoli Composite Application Manager Extended Agent forOracle Database User’s Guide

Table 9. Location of IBM Tivoli Composite Application Manager for Transactions component installation andconfiguration information in the product information center


IBM Tivoli Composite Application Manager forTransactions Version 7.4

v Internet Service Monitoring

v Response Time Monitoring

IBM Tivoli Composite Application Manager for TransactionsInstallation and Configuration Guide

Table 10. Location of IBM Tivoli Composite Application Manager for Microsoft Applications component installation andconfiguration information at the information center


IBM Tivoli Composite Application Manager forMicrosoft ApplicationsVersion 6.3.1

v Microsoft Active Directory agent


v IBM Tivoli Composite Application Manager forMicrosoft Applications Version 6.3.1: MicrosoftActive Directory Agent User’s Guide


v Microsoft BizTalk Server agent


v IBM Tivoli Composite Application Manager forMicrosoft Applications Version 6.3.1: MicrosoftBizTalk Server Agent User’s Guide


v Microsoft Cluster Server agent


v IBM Tivoli Composite Application Manager forMicrosoft Applications Version 6.3.1: MicrosoftCluster Server Agent Users’ Guide


v Microsoft Exchange Server agent


v IBM Tivoli Composite Application Manager forMicrosoft Applications Version 6.3.1: MicrosoftExchange Server Agent User’s Guide


Table 10. Location of IBM Tivoli Composite Application Manager for Microsoft Applications component installation andconfiguration information at the information center (continued)



v Microsoft Host Integration Server agent


v IBM Tivoli Composite Application Manager forMicrosoft Applications Version 6.3.1: MicrosoftHost Integration Server Agent User’s Guide


v Microsoft Hyper-V Server agent


v IBM Tivoli Composite Application Manager forMicrosoft Applications Version 6.3.1: MicrosoftHyper-V Server Agent User’s Guide


v Microsoft Internet Information Services agent


v IBM Tivoli Composite Application Manager forMicrosoft Applications Version 6.3.1: MicrosoftInternet Information Services Agent User’s Guide


v Microsoft .NET Framework agent


v IBM Tivoli Composite Application Manager forMicrosoft Applications Version 6.3.1: Microsoft.NET Framework Agent User’s Guide


v Microsoft SharePoint Server agent


v IBM Tivoli Composite Application Manager forMicrosoft Applications Version 6.3.1: MicrosoftSharePoint Server Agent User’s Guide


v Microsoft SQL Server agent


v IBM Tivoli Composite Application Manager forMicrosoft Applications Version 6.3.1: MicrosoftSQL Server Agent User’s Guide


v Microsoft Lync Server agent


v IBM Tivoli Composite Application Manager forMicrosoft Applications Version 6.3.1: MicrosoftLync Server Agent User’s Guide




v IBM Tivoli Composite Application Manager forMicrosoft Applications Version 6.3.1: NetworkDevices Agent User’s Guide

Table 11. Location of IBM SmartCloud Application Performance Management UI component installation andconfiguration information in the product information center


IBM SmartCloud ApplicationPerformance Management UI Version7.7

IBM SmartCloud Application Performance Management UI: User’s Guide

Chapter 3. Installation and configuration of IBM SmartCloud Application Performance Management 23

Table 12. Location of IBM InfoSphere Federation Server component installation and configuration information in theproduct information center


IBM InfoSphere Federation ServerVersion 10.1

IBM InfoSphere Federation Server Information Center installation section


Chapter 4. Integration among monitoring agents

A workspace is the fundamental user interface of the Tivoli Enterprise Portal.Through workspaces, you track the situations that monitor events in yourenvironment. You watch current conditions in your system in the bar charts, piecharts, and table views of the workspaces. You notice indicators or messages anddrill down in the workspace to specific events that were triggered by situations.

Links between workspaces give users a quick way to obtain another level of detailabout events. For more comprehensive root cause analysis, the ITCAM agents forWebSphere® Messaging contain integration with operating system agents throughworkspace linking, as indicated in Table 13 and Table 14.

Table 13. Workspace linking that is available from WebSphere MQ Monitoring agent workspaces

Origin workspace Destination workspace

WebSphere MQ Monitoring Agent Queue Manager Status Tivoli Monitoring OS Agent SystemOverview

WebSphere MQ Monitoring Agent Application Connections Tivoli Monitoring OS Agent ProcessOverview

WebSphere MQ Monitoring Agent Queue Open Handle Tivoli Monitoring OS Agent ProcessOverview

Table 14. Workspace linking that is available from WebSphere Message Broker Monitoring agent workspaces


WebSphere Message Broker Monitoring Agent BrokerInformation

WebSphere MQ Monitoring Agent Queue ManagerStatus

WebSphere Message Broker Monitoring Agent BrokerInformation

Tivoli Monitoring OS Agent System Overview

WebSphere Message Broker Monitoring Agent Components WebSphere MQ Monitoring Agent Queue ManagerStatus

WebSphere Message Broker Monitoring Agent Components Tivoli Monitoring OS Agent System Overview

WebSphere Message Broker Monitoring Agent MessageProcessing Node Information

WebSphere MQ Monitoring Agent Queue Status

WebSphere Message Broker Monitoring Agent Neighbors WebSphere MQ Monitoring Agent Queue ManagerStatus

WebSphere Message Broker Monitoring Agent BrokerStatistics


WebSphere Message Broker Monitoring Agent ExecutionGroup Statistics


Table 15. Workspace linking that is available from ITCAM for SOA to ITCAM Agent for WebSphere Applications


Operation Flow Application Health


Glossary

This glossary includes terms and definitions for IBM SmartCloud ApplicationPerformance Management.

The following cross-references are used in this glossary:v See refers you from a term to a preferred synonym, or from an acronym or

abbreviation to the defined full form.v See also refers you to a related or contrasting term.

To view glossaries for other IBM products, go to www.ibm.com/software/globalization/terminology (opens in new window).

Aagent Software that is installed to monitor systems. An agent collects data about

an operating system, a subsystem, or an application.

alert A message or other indication that signals an event or an impending eventthat meets a set of specified criteria.

applicationOne or more computer programs or software components that provide afunction in direct support of a specific business process or processes.

arithmetic expressionA statement that contains values joined together by one or more arithmeticoperators and that is processed as a single numeric value. See alsoarithmetic operator.

arithmetic operatorA symbol, such as + or -, that represents a fundamental mathematicaloperation. See also arithmetic expression.

attribute groupA set of related attributes that can be combined in a view or a situation.See also view.

Ccapacity planning

The process of determining the hardware and software configuration thatis required to accommodate the anticipated workload on a system.

Ddatabase (DB)

A collection of interrelated or independent data items that are storedtogether to serve one or more applications.

data warehouseA central repository for all or significant parts of the data that anorganization’s business systems collect.

DB See database.

© Copyright IBM Corporation 2013 © IBM 2013 27

http://www-306.ibm.com/software/globalization/terminology/

http://www-306.ibm.com/software/globalization/terminology/

Eevent An occurrence of significance to a task or system. Events can include

completion or failure of an operation, a user action, or the change in stateof a process. See also alert.

Hhistorical collection

A definition that is used to collect and store data samples for historicalreporting. The historical collection identifies the attribute group, any rowfiltering you have assigned, the managed system distribution, frequency ofdata collection, where to store it for the short term, and whether to savedata long term.

historical data managementA set of procedures that are applied to short-term binary files that sendhistorical data to either a data warehouse or to delimited text files. Entriesin the short-term history file that are over 24 hours old are deleted, whichmakes room for new entries.

Iinterval

The number of seconds that have elapsed between one sample and thenext.

Mmanaged system

A particular operating system, subsystem, or application in an enterprisewhere a monitoring agent is installed and running.

migrateTo move data from one location to another.

monitorAn entity that performs measurements to collect data pertaining to theperformance, availability, reliability, or other attributes of applications orthe systems on which the applications rely. These measurements can becompared to predefined thresholds. If a threshold is exceeded,administrators can be notified, or predefined automated responses can beperformed.

monitoring agentSee agent.

monitor intervalA specified time, scalable to seconds, minutes, hours, or days, for howoften the monitoring server checks to see if a situation has become true.The minimum monitor interval is 30 seconds; the default value is 15minutes.


Pparameter (parm)

A value or reference passed to a function, command, or program thatserves as input or controls actions. The value is supplied by a user or byanother program or process.

parm See parameter.

performanceA measure of a system's ability to perform its functions, including responsetime, throughput, and number of transactions per second.

Ssample

The data that the product collects for the server.

Vview A window pane, or frame, in a workspace. It may contain data from an

agent in a chart or table, or it may contain a terminal session or notepad,for example. A view can be split into two separate, autonomous views. Seealso attribute group.

virtual machine (VM)A software implementation of a machine that executes programs like a realmachine.

VM See virtual machine.

Wworkspace

In Tivoli management applications, the working area of the user interface,excluding the Navigator pane, that displays one or more views pertainingto a particular activity. Predefined workspaces are provided with eachTivoli application, and systems administrators can create customizedworkspaces.

Glossary 29

Notices

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Index

Aaccessibility xiagent installation

types 16architecture 6

Bbooks

See publications

Ccomponent products

install 11component products installation 16configuration 21contents 1

Ddifferent types of agent installation 16

Eeducation

See Tivoli technical training

Gglossary 27

IIBM Software Support 6information center 6information sources 6install component products 11installation

component products 16different agents 16planning 11sizing 20

installation and configuration 21integration among monitoring agents 25introduction 1

Mmanuals

See publicationsmonitoring agents

integration among 25

Nnew in this release 5

Oonline publications

accessing xiordering publications xi

Pplanning your installation 11publications ix

accessing online xiordering xi

Rrequirements 18

Sservice 9service management connect 9sizing the installation 20SMC 9support 9

TTivoli Documentation Central xiTivoli technical training xiTivoli user groups xitraining, Tivoli technical xitypes of agent installation 16

Uuser groups, Tivoli xi

Wwhere to install component products 16which component products to install 11


IBM®

Printed in USA

SC27-6201-01

ibm smartcloud application performance management ......dif fer ent types of agent installation .......

Documents