ibm sametime unified communications a paradigm shift from … · 2015. 8. 4. · ibm sametime is...

Improvecommunication

IBM SametimeA paradigm shift from Unified Communications

IBM Sametime is a market-leading open solution for real-time collaboration based on four demand concepts:

• No vendor matches IBM's proven history of delivering security-rich, business-ready services to leading companies worldwide• No other offering provides a unique 100% Web support making super easy for external access and fast collaboration• No surprises, no hidden costs, no prerequisites, no rip and replace

IBM Sametime offers full flexibility for implementation and adoption:

Telephony vendors have been touting the value of integrated real-time communication tools for some time, under the rubric ofUnified Communication (UC). However, cloud, mobile and social technologies have led to a new paradigm shift away from atelephony-centered approach to a broader collaborative, social approach that takes advantage of cloud, mobile, security and othermore holistic capabilities which IBM refers to a Social Communications. IBM defines Social Communications as unification of voice,video, telephony with real-time collaboration capabilities within the broader social business environment.

Social Communication evolves from Unified Communication:

• Who we communicate with: Know who can help across the enterprise through profiles, microblogs, activities and shared content.• What we communicate about: Share content to address low value questions, minimizing disruption and leading to higher value interactions.• How we communicate with each other: Post to a wall, blog, wiki, forum, microblog, activity, comments, shared files, instant message, phone call, video, online meetings, etc.

Improve remoteworking

1. Presence awareness. See in advance, whether a person or a group is available to collaborate, share information and take an action

2. Instant messaging. Be able to converse virtually through the exchange of text, screen copy, file transfer, group chat, chat history, ...

3. Voice and Video. High-quality integrated desktop voice and video that helps productivity and save costs

4. Web conferencing. Share information, an application, an entire desktop or engage in team meeting in addition to VoIP (Voice over IP) and Video functionalities

IBM Sametime 9 provides modern, streamlined user experience that makes it seamless to move from a chat to aphone call and to a video call.

You can share content and instantly gauge reaction through high-definition, continuous presence video. You can get face to face withcolleagues, customers, and partners without ever having to leave your office and be more productive for it.

Moreover, not only can IBM Sametime 9 integrate your IBM Mail or Microsoft Office & Outlook, but it can surface theminto the IBM social business platform, IBM Industry Solutions, business processes, or other third- party applications.

This comprehensive edition combines the powerful features of IBM Sametime into a new packaging design, making it more flexible andsimple when it comes to Social Business and IBM SmartCloud, also making it very aggressive from competition pricing. ExternalAccess has been redesign, integrated in the license, bringing no additional costs for Guest access.

We recommend a 4 step approach to better plan you transformation to Social Communications:

1) Start with Mobility Easy to use and install, mobile, tablets and telecom friendly. IBM Sametime is bringing value over competitive solutions: • Search for people and expertise is super easy • No VPN is needed • Open and powerful meeting experience

2) Adopt the power of Video Video is changing the dynamic of conversation and remote calls. IBM Sametime is bringing unexpensive high quality video to laptop, tablets and also connect seamlessly to legacy MCU and video endpoints. IBM Sametime is bringing value over competitive solutions: • No lock in with hardware providers • Open Codec, with adaptive bandwidth management (H264 SVC)

3) Focus on Digital Experience Web applications are simple and efficient. The IBM Sametime experience is capable to serve both internal and external users from a simple web browser. IBM Sametime is bringing value over competitive solutions: • IBM Sametime 9 new design is focusing on end user adoption • 100% Web support • Flexible style and API to adapt with any web customization • Ready to use Live Chat application for Portal and Customer engagement

4) Learn from others with Social Business Patterns Organizations that successfully transform into social businesses are enabled by an optimized workforce, intelligent sales, strengthened operational controls, increased product and service innovation, and deepened customer care and insight. IBM Sametime is bringing value over competitive solutions: • Ready to use cases or 'pattern' with ROI, analyst studies, and feedback from our customers • Flexible solution from Cloud, Hybrid or On Prem.










Download IBM Social Business Pattern from http://ibm.biz/IBMSocialPatterns2014

• Danone accelerates innovation with Social and more than 1.4 million of chat and more than 700 web meeting per month• Improve Customer engagement with Sametime Live Chat from Deutscher Sparkassen online bank portal• Rapid growth in the agricultural at Lely using new collaborative solution that leverage knowledge sharing• Better and efficient communication at Saxion University with Social and chat for more than 24000 students • Seaward is expending from UK to the US very seamlessly using IBM Sametime to speed up communications.



*IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion.

IBM Sametime

Unified Communications in the evolving social world

Unified Communications (UC) is critical for today's connected worker. To realize thegreatest value, UC capabilities need to be surfaced within the context of the business processes andtools that workers use. IBM defines Social Communications as unification of voice, video, telephony withreal-time collaboration capabilities within the broader social business environment. With Social Communications,you can easily move between communities and meetings, find and talk with subject-matter experts, and sharedata from the social business framework using UC as a channel. Adding social to your UC is just a betterway to work.


• Who we communicate with: Know who can help across the enterprise through profiles, microblogs, activities and shared content.• What we communicate about: Share content to address low value questions, minimizing disruption and leading to higher value interactions.• How we communicate with each other: Post to a wall, blog, wiki, forum, microblog, activity, comments, shared files, instant message, phone call, video, online meetings, and more.


IBM Sametime for social communication

IBM Sametime is a platform for social communications that provides a core set of integrated, real-timecommunication services—including voice, data and video—that make it simple for people to quickly find andengage with colleagues, customers and business partners in their professional networks. Delivered onpremises, on cloud, or in hybrid environments, and supporting virtually any web or mobile device, IBM Sametimeis the most flexible, robust and affordable social communications platform available today. It providescutting-edge conferencing and rich communications capabilities that leverage existing IT and UC infrastructure,mobile devices, applications and social business environment.

Social Communication helps to get the right information for thetask at hand by reaching the right experts at the right time

Introducing IBM Sametime 9

Sametime 9 is IBM’s leadership offering for the new Social Communications strategy, where “reach” is a givenand “relevance” is what matters. Sametime 9 was conceived around four main themes:



A functional approach to packaging and pricingA functional approach to packaging and pricing

Sametime 9 is easy to try and compare... ask us how !!!

For more informationTo learn more contact IBM sales representative or visit www.ibm.com/sametime




RichCommunications

Mobile

Pervasive access to communication channels from multiple work contexts isa key requirement. Voice is expected and video is becoming strategic.

MobileMobile devices are no longer complementary to desktop computers. For the first timein history mobile platform are robust and feature-rich enough to become primary inenterprise environments.

Enhancing theSocial Experience

Because Social is not Social if you can’t communicate.

MobileCloud Because it’s now mature enough to be a viable and increasingly preferred channel fordelivering communications services.

Sametime CommunicateIncludes all capabilitiesneeded for one-to-one

communication

Sametime CompleteIncludes everything needed for

both one-to-one and group communication

Sametime ConferenceA Web conferencing offeringthat features all capabilities

needed for groupcommunication

Sametime Unified TelephonyA telephony integration

offering that equires SametimeCommunicate or Sametime

Complete. Sametime UnifiedTelephony integrates existing

telephony and PBX back-endsto provide users with a

consistent communicationsexperience and a single unified

phone number that canreach any device

Improvecommunication

IBM SametimeA paradigm shift from Unified Communications

IBM Sametime is a market-leading open solution for real-time collaboration based on four demand concepts:

• No vendor matches IBM's proven history of delivering security-rich, business-ready services to leading companies worldwide• No other offering provides a unique 100% Web support making super easy for external access and fast collaboration• No surprises, no hidden costs, no prerequisites, no rip and replace


Telephony vendors have been touting the value of integrated real-time communication tools for some time, under the rubric ofUnified Communication (UC). However, cloud, mobile and social technologies have led to a new paradigm shift away from atelephony-centered approach to a broader collaborative, social approach that takes advantage of cloud, mobile, security and othermore holistic capabilities which IBM refers to a Social Communications. IBM defines Social Communications as unification of voice,video, telephony with real-time collaboration capabilities within the broader social business environment.


• Who we communicate with: Know who can help across the enterprise through profiles, microblogs, activities and shared content.• What we communicate about: Share content to address low value questions, minimizing disruption and leading to higher value interactions.• How we communicate with each other: Post to a wall, blog, wiki, forum, microblog, activity, comments, shared files, instant message, phone call, video, online meetings, etc.

Improve remoteworking

1. Presence awareness. See in advance, whether a person or a group is available to collaborate, share information and take an action

2. Instant messaging. Be able to converse virtually through the exchange of text, screen copy, file transfer, group chat, chat history, ...

3. Voice and Video. High-quality integrated desktop voice and video that helps productivity and save costs

4. Web conferencing. Share information, an application, an entire desktop or engage in team meeting in addition to VoIP (Voice over IP) and Video functionalities
























IBM Sametime

Unified Communications n the evolving social world

Unified Communications (UC) is critical for today's connected worker. To realize thegreatest value, UC capabilities need to be surfaced within the context of the business processes andtools that workers use. IBM defines Social Communications as unification of voice, video, telephony withreal-time collaboration capabilities within the broader social business environment. With Social Communications,you can easily move between communities and meetings, find and talk with subject-matter experts, and sharedata from the social business framework using UC as a channel. Adding social to your UC is just a betterway to work.


• Who we communicate with: Know who can help across the enterprise through profiles, microblogs, activities and shared content.• What we communicate about: Share content to address low value questions, minimizing disruption and leading to higher value interactions.• How we communicate with each other: Post to a wall, blog, wiki, forum, microblog, activity, comments, shared files, instant message, phone call, video, online meetings, and more.


IBM Sametime for social communication

IBM Sametime is a platform for social communications that provides a core set of integrated, real-timecommunication services—including voice, data and video—that make it simple for people to quickly find andengage with colleagues, customers and business partners in their professional networks. Delivered onpremises, on cloud, or in hybrid environments, and supporting virtually any web or mobile device, IBM Sametimeis the most flexible, robust and affordable social communications platform available today. It providescutting-edge conferencing and rich communications capabilities that leverage existing IT and UC infrastructure,mobile devices, applications and social business environment.

Social Communication helps to get the right information for thetask at hand by reaching the right experts at the right time





A functional approach to packaging and pricingA functional approach to packaging and pricing






RichCommunications

Mobile

Pervasive access to communication channels from multiple work contexts isa key requirement. Voice is expected and video is becoming strategic.

MobileMobile devices are no longer complementary to desktop computers. For the first timein history mobile platform are robust and feature-rich enough to become primary inenterprise environments.

Enhancing theSocial Experience

Because Social is not Social if you can’t communicate.

MobileCloud Because it’s now mature enough to be a viable and increasingly preferred channel fordelivering communications services.

Sametime CommunicateIncludes all capabilitiesneeded for one-to-one

communication

Sametime CompleteIncludes everything needed for

both one-to-one and group communication

Sametime ConferenceA Web conferencing offeringthat features all capabilities

needed for groupcommunication

Sametime Unified TelephonyA telephony integration

offering that equires SametimeCommunicate or Sametime

Complete. Sametime UnifiedTelephony integrates existing

telephony and PBX back-endsto provide users with a

consistent communicationsexperience and a single unified

phone number that canreach any device

ibm sametime unified communications a paradigm shift from … · 2015. 8. 4. · ibm sametime is...

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