ibm omnifind enterprise portal seach to improve productivity

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Ferramenta de Busca

Portal Search To Improve Productivity

IBM OmniFind Enterprise Edition

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What do knowledge workers need to be productive?

• Access to the right information …

• At the right time …

• In the context of a business process or the application they’re using.

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Common Intranet Portal Scenarios

File System

RDBMS

ECMCollaboration

Search

Portal repository

“Where is the latest sales presentation?”

Sales and Marketing

l

“Where are the documents for this claim?”

Claims Agent

“How many new customers did we acquire last quarter?”

Business Executives

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Market Observation

• 70% of portal buyers deploy for internal use

• Most common driver is to improve productivity

• 60% of knowledge workers want improved search on their company’s intranet

• Search in most enterprise portals is limited in scope to only the data stored in the portal repository, and lacks features to drive adoption

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OmniFind Enterprise Edition addresses Portal search limitations

Access to the right information …

At the right time …

In the right context.

• The right scope of information– Enterprise-wide content reach

• The right security entitlements– Native document-level security

• The right search results– State-of-the-art relevancy

• The right language– Support for over 50 languages

• The right response times– Distributed query processing/indexing

• The right availability– High availability configurations

• The right level of integration– Rich WebSphere Portal integrations

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When do you need OmniFind Enterprise Edition?

• Users need secure access to content stored inside and outside of WebSphere Portal

• Users need to go beyond basic keyword search for more meaningful results

• You need to search more than 800,000 documents per index

• You want to not only search but also analyze content for greater insight

• Users want advanced search features typically found in internet search engines

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Potential WebSphere Portal Search Experience

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“Did you mean” synonym expansion provides one-click access to other potentially relevant queries or can be used for spell correction

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Quick Links to URLs for specific keywords

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Dynamic summaries with keyword highlight



Site collapse



Secure search of a wide array of enterprise content



Queries issued from the Portal search bar can be automatically

redirected to OmniFind EE



Search for higher-level concepts such as people’s names, phone numbers, part

numbers, etc., not just keywords


WebSphere Portal Search Center Integration

Secure access to a wide variety of enterprise content directly from within Search Center

You can now scope your search to just EE sources or all sources


Expose users to OmniFind Enterprise Edition risk-free

• If you’re a WebSphere Portal 6 Enable or Extend customer …

• You’re entitled to limited use IBM OmniFind Enterprise Edition …

• One processor per enterprise … great for a pilot deployment

• It’s part of the WebSphere Portal 6 package …

• The download is available through the Passport Advantage Web site.

For more information on the limited use license of OmniFind Enterprise Edition, visit: http://www-306.ibm.com/software/data/enterprise-search/omnifind-enterprise/portal.html


WebSphere Portal and OmniFind EE Customer Examples

Not for Leave Behind!


Challenge

• 300,000+ globally dispersed employees need fast and relevant access to diverse content

• Information scattered across Web pages, Domino, blogs, wikis, fora, etc.

• Productivity loss due to time-intensive searching for information; uninformed decision making

Solution• IBM OmniFind Enterprise Edition• Supports 300,000+ employees worldwide, over 25M pages indexed, sub-second response• Social tagging of content for improved relevancy• Selected among 10 best intranets in 2006

IBM Uses WebSphere Portal and OmniFind EE

Benefits

• Realizing more value from organic information• Improved employee productivity

OmniFind Enterprise Edition


WebSphere Portal + Secure Enterprise Search

• Improve knowledge worker productivity ... by making it easier and quicker to find relevant information, and

delivering a richer search experience

• Maximize enterprise content investments … by making WebSphere Portal, Domino, SharePoint, database,

ECM, and other relevant content easily accessible

• Achieve breakthrough levels of business insight … by leveraging the OmniFind platform to build high-value, text-

analysis-based applications

• While minimizing Total Cost of Ownership … simple, pre-built integrations …

20© IBM Corporation

Additional Slides


Search and Browse Using Categories


Search and Browse Using Categories

Categories defined via administrator-specified queries allows users to combine searching and browsing


Search Application Customizer (w/o programming)

Immediately preview the

changes here

Select from over 100 customization

options here


Search Application Customization using SIAPI

• SIAPI is the strategic IBM API for indexed and search– Well-defined and full featured Java API– Currently supported by both OmniFind and Portal

• Robust search syntax (+ - ^ ( ) " : <space> = ~ * $ < > | @ # ‘ )

– Fielded and Parametric (numeric) search– XML fragment search (e.g., <book><#author/></book>)

String qstr = “ +ignition +wires site:www.ford.com model:Lincoln ”Query q = factory.createQuery(qstr); ResultSet rset = searchable.search(q);Result r[] = rset.getResults();for (int k = 0; k < r.length; k++) System.out.println("Result “ + r[k].getDocumentID());

Search string augmented with selections as fielded expressions


Rich WebSphere Portal Integrations

• Crawling– WebSphere Portal Pages via the Portal seedlist

– Workplace Web Content Management (IWWCM) via the Web crawler in Portal 5.1; via the IWWCM seedlist in Portal 6

– Portal Document Manager (PDM) via Content Edition PDM connector, with native security support

• User Interface– Fully supported interface through the OmniFind EE search portlet

– Deploys in minutes via an automated script

– Universal Search Center integration (Portal 5.1 and 6.0)

– Search Bar redirection to OmniFind EE search portlet

• Security– Proxy, SSO and SSL support when accessing WS Portal


Extensive Lotus Domino Support

• OmniFind EE offers rich support for Domino using specialized crawlers Lotus Notes 5.x, 6.0.x, 6.5.x, 7.x Quickplace 6.5.x, 7.x Domino Document Manager 6.5.x, 7.x

• Support for native document-level security ACL indexing and real-time verification

• Uses native Domino interfaces (NRPC or DIIOP)

• Support for fielded search, beyond “Dublin core” fields

• Support for Domino on Windows, Linux, UNIX, and iSeries platforms


OmniFind Enterprise Edition Content Reach

Web

• HTTP

• HTTPS

• WebSphere Portal Web pages

• WebSphere Portal Document Manager

• IBM Workplace Web Content Management

• Newsgroup (NNTP)

Collaboration

• Lotus Notes databases

• Domino.doc

• QuickPlace

• MS Exchange

• Windows SharePoint Services

• Windows file systems

• UNIX file systems

ECM Database

Mainframe: VSAM, IMS, CA-Datacom, Software AG Adabas

For a complete list, visit: http://www-306.ibm.com/software/data/enterprise-search/omnifind-enterprise/requirements4.html


Native Document-Level Security for Many Sources

ACL indexing AND real-time verification for maximum security

• Lotus Notes/Domino • WebSphere Portal

Document Manager • WebSphere Portal

pages • Domino Document

Manager • Lotus QuickPlace• IBM Content

Manager• FileNet CS• FileNet P8 CM• Hummingbird DM• Windows File

System• Windows SharePoint

Services • EMC/Documentum • Open Text Livelink• WebSphere Portal

Web Content Management 6.0


OmniFind EE Identity Management ComponentJust as users would be prompted for their credentials when accessing the native

data sources individually, OmniFind prompts for those credentials required to determine access to secured documents that have been indexed

Administrator’s Console


OmniFind EE Identity Management Component

• Prompted during initial login to OmniFind EE– Subsequent prompts only when security changes

• Can disable domains when credentials unknown– Will not be prompted again but will not get results from those domains

• Can always go back using “My Profile” tab

End User’s Search Application


Getting Started in Three Easy Steps …

1) Install OmniFind EE on a separate server

OmniFind

Portal

1

2

3

2) Run OmniFind EE install script on Portal

3) Configure OmniFind EE search service


Hardware Configuration Options

Number of

servers

Number of CPU

licenses

CPU configuratio

n (*)

Memory required

per server

Total disk

space (**)

Maximum # of docs

Maximum # of

collections

QPS

High Availabilit

y or failover

One 1 1 2 10 GB 100K 1 1 No

One 2 2 4 200 GB 2M 2 2 No

One 4 4 8 500 GB 5M 2 5 No

Two 2 1 / 1 2 / 2 20 GB 100K 1 2 Yes

Two 3 2 / 1 4 / 4 400 GB 2M 2 2 Yes

Two 6 4 / 2 8 / 8 2000 GB

10M 5 5 Yes

Four 5 1 / 2 / 1 / 1 4 / 8 / 4 / 4

500 GB 2M 2 5 Yes

Four 10 2 / 4 / 2 / 2 4 / 8 / 8 / 8

5000 GB

20M 5 8 Yes

Four 16 4 / 8 / 2 / 2 8/16/10/10

5000 GB

20M 5 8 Yes

(*) Distribution of CPUs per server (crawler / indexer / search runtime 1 / search runtime 2)(**) Assumes an average document size of 20kb

Note: Using federation over multiple indexes, IBM OmniFind Enterprise Edition can scale to approximately 100M documents.


Backup (OmniFind Discovery Edition)


OmniFind Discovery Edition for Self-Service Portals

Description Unique Capabilities Target Solutions

Helps organizations quickly deploy business driven solutions that increase revenue and reduce support costs by providing a rich understanding of user intent and application context to help people quickly find the information they need to answer questions, solve problems and make purchases.

• Product Functionality– Contextual Understanding– Extensible Relevance– Adaptive Presentation

• Managed Search Experience– Creation of cross-sell/up-sell– Search result tweaking– Interactive Analytics

• Solution Accelerators– A dozen industry vocabularies and

five departmental solutions– Application user interface examples– Integration to WebSphere Portal and

Workplace Content Manager

• Self-Service Portals – Customer Portals– Online Support

Portals– Broker/Dealer Portals

• Contact Centers• Online Commerce


Contextual Understanding

OmniFind Discovery Edition provides highly

relevant answers to common inquiries


Contextual Understanding

OmniFind DE understands the request for a definition

and a direct answer is given – no need for user to click away from the

results page


Adaptive Presentation

ODE draws together disparate sources of

information (knowledge bases, unstructured web pages, managed content,

DB, etc.)

ODE understands that a particular type of

document has been requested (a technote)

and immediately presents that subset of relevant

documents

Dynamic controls are rendered

based on each search and

navigation step


Empower business managers to easily refine the end-user experience

Monitor end-user behavior and effectiveness of business rules

Managed ExperienceBusiness User Control


WebSphere Portal Integration

• WCDS GUI embedded in Portal

• WCDS search as the default search in Portal

• Crawling Portal Pages and Portlets

• Crawling WCM content (IBM Workplace WebSphere Portal)


Thank You

IBM OmniFind Enterprise Edition

ibm omnifind enterprise portal seach to improve productivity

Technology

omnifind discovery

windows sharepoint

omnifind enterprise

websphere

native document

omnifind ee

websphere

service portals