ibm customer experience suite rich media edition
TRANSCRIPT
© 2013 IBM Corporation
IBM Exceptional Digital Experiences
Digital Asset Management – The Rich Media Edition
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There is a Reason Why Web Sites Went From This...
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To This...
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And This...
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Rich Media Drives Customer Engagement & Revenue
➢ Customers that view a video are 144% more likely to place that item in a shopping cart.➢ Visitors who watch a video are 64% more likely to make a purchase.➢ Consumers are 27 times more likely to click through online video ads than standard
banners, and click through rates for video are 12x rich media ads.➢ Users are 6x more likely to visit a site if video is used in an ad and nearly 3x
more likely to visit if rich media is used.
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And Marketers Have Embraced Rich Media -- Big Time!
● 87% of online marketers use video content
● 76% of marketers plan to add video to their sites, making it a higher priority than Facebook, Twitter, and blog integration
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The Growing Use of Rich Media Has Created Challenges for Organizations...
What digital media do we own? How do we find the needed asset across multiple repositories - including users'
desktops?How do we search for non-textual digital assets? How can users be
certain that we own the rights to the assets they find?
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How do we keep all of this rich media topical and fresh?
How do we avoid replicating assets – which negatively affects brand consistency, & decreases utilization & ROI of existing assets?
How do we collaborate with de-
centralized teams and third-party
digital agencies?
How do we speed up our clunky, manual workflows?
…Which Tax Users' Patience & Slow Time to Market
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How do we create, manage, and publish all of the different asset formats and sizes for all of our
required channels?
Perhaps Most Challenging...
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Digital Asset Management (DAM) to the Rescue
Digital assets can include pdf, photos, videos, graphics,
flash, web pages, audio files, banner ads, games, Microsoft
Office files, animations, brochures, and catalogs.
DAM: a secure repository for organizing, enhancing,
collaborating on, managing, and distributing digital
assets.
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Meta-Data Gives Digital Assets Meaning
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Why Digital Asset Management is Important
DAM helps organizations to:●Improve market perception and ensure brand consistency across all customer touchpoints
●Enhance collaboration across disparate teams, speeding time to market.
●Reduce costs by automating the processes around managing rich media
●Save time & money and boost employee productivity and satisfaction by having one centralized repository, making discovery of assets much quicker and reuse much higher.
●Reduce risk of copyright issues through rights and usage tracking.
●Generate revenue by licensing rich media to third parties.
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Introducing IBM Customer Experience Suite Rich Media Edition
A best of breed, end-to-end digital asset management solution:
•Deliver captivating, immersive digital experiences by incorporating rich media across Web and mobile channels for brand differentiation
• Unleash & accelerate the creative production process with collaborative capabilities for designers, agencies and creatives
➢ Incorporate assets from leading creative tools like Adobe Photoshop, Apple Final Cut Pro, Avid, Adobe InDesign, Quark XPress
• Maximize rich media value with centralized management, search & comprehensive editing support for images, video and more
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Market-Leading DAM Capabilities...
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Video Enabled Out-of-the-Box
The Rich Media Edition is ready for video out-of-the-box:
● Built in support for ingesting, transcoding, rendering, and publishing video
● Ease of use features include “play-in-place” functionality, storyboarding, and drag-and-drop upload of video
● Support for comments and annotations facilitate collaboration across disparate teams
● Integration with Brightcove handles the complexities around detecting and adapting to user bandwidth
Adding annotations to videos aides the collaboration process – especially when remote teams are involved
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Delivers professional quality video to audiences on any device using the digital channel
➢ Automatically detects device and bandwidth and uses best rendition for highest quality playback
Customizes viewer experience by styling player with WYSIWYG point and click capabilities for branding
Broadens audience reach with CDN integration for fast and secure delivery across the globe
Deliver and Stream HD Videos with Brightcove
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Search Capabilities Like No Other
Conquer the challenges of finding the exact digital assets you need, improving asset reuse and ROI:
Simple SearchTaxonomies Meta-data
Directory
Keyword
Faceted
Visual DateColor Profile “Find Like Assets”
Phonetic Search for VideoText in Image
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Seamlessly Integrated Into IBM Web Content Manager
Simple and easy for content authors to search for and select digital assets -- right in context:
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Intuitive User Experience
An intuitive, desktop-like browser interface supports a complete set of DAM functions, including drag and drop, type-ahead, cropping, formatting, and scaling – without the need for plugins or custom installations:
© 2013 IBM Corporation 20
Web
Physical Media
Partner Channels
Youtube
Personalized Rich Content
Portal Delivery
Image and Catalog Management for e-Commerce
Social Software and Social Media
External Websites
Persuasive, Rich Content Delivery
Mobile Content
Multichannel Publishing
Supports Your Omni-Channel Digital Strategy
Master the complexity of multiple channels with the Rich Media Edition's support for transcoding & multi-channel publishing:
Rich Media Edition
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Standards-Based, Configurable User Interface
Create custom user interfaces for different user & role types, ensuring a frictionless process for managing digital assets across the marketing supply chain:
For digital agencies, create simplified views for remotely
uploading assets into the system.
For power users, extend the full set of features for
maximum productivity.
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Built for the Enterprise
The Rich Media Edition meets the most demanding of enterprise requirements with these robust features:
● Scalable architecture
● Digital rights management
● Asset tracking
● Check-in / out functions
● Automated workflows & notifications
● Detailed logging mechanism
● Security and secure meta-data
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Full Circle Meta-Data Management
Strongly attached meta-data travels along with the asset as it moves from the desktop to the web and back again:
Full Circle XMP
Rich Media Edition
Manage
Other XMP-enabled Applications, Spotlight,
Desktop Search, Enterprise Applications
Interact
Adobe CS Tools (Photoshop, etc...)
XMP In XMP Out
Edit
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Leaders Choose IBM Based Our Track Record
* Gartner Magic Quadrant for Horizontal Portals, 24 September 2012. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose
Proven Expertise
Global Clients
8,000Internet and
customer-facing internet customers
Over
65% Most influencial CMOs
use IBM Social business solutions
300million named users from top customers
Over
Positioned in Leaders Quadrant
for Horizontal Portals* by Gartner
5 of top 5
banks
4 of top 7retailers
9 of top 9AutomotiveCompanies
3 of top 3Insurance
Companies
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Questions?
© 2013 IBM Corporation 26
© IBM Corporation 2012. All Rights Reserved.
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