ibm bpm overview
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Success stories includedTRANSCRIPT
An IBM Proof of Technology
IBM Business Process Manager v8.5An Overview
© 2013 IBM Corporation
IBM Software
Agenda
� IBM BPM V8.5 Product Overview
� Summary of the key capabilities
� IBM BPM 8.5 Mobile Enhancements
� Smarter Process in the Cloud
© 2013 IBM Corporation
� Industry References
2
IBM Software IBM Approach to BPM
Model-driven Automation +
Collaboration & Sharing
Simplified Experience to
Maximize Business
Participation
Powerfully Simple
© 2013 IBM Corporation3
Accessible Anytime,
Anywhere
Enterprise-Wide
Visibility, Scalability,
and Governance
Powerfully Simple
IBM Software
� Blueworks Live: cloud-based business process MODELLER. The product integrate social
networking principles with business process modeling.
� IBM Business Process Manager: a comprehensive BPM platform giving you visibility and
insight to manage business processes. Enables you to discover, document, automate, and
integrate business processes.
Other related products:
IBM Smarter Process Platform:
Business Process & Decision Management
© 2013 IBM Corporation
Other related products:
� Operational Decision Manager: provides the power to intelligently automate a wide range
of decisions across business processes and applications.
� Business Monitor: a cross-process, cross-system comprehensive business activity
monitoring (BAM) software that provides real-time operational visibility and actionable
insights to improve business outcomes.
Work together to deliver effective solutions for business operation improvement
IBM Software
Obstacles to Scaling Up BPM Success 4
• 1000’s of application assets• Growing disorganization• Poor reuse
Managing Assets &Dependencies • Multiple dev teams
• Multiple dev systems• Parallel development
Developer Productivity
© 2013 IBM Corporation5
Many Assets
Many Authors
Many Processes
• 100’s -1000’s of projects• Multiple versions per project• Dozens of servers in multiple environments
Complexity ofProcess Lifecycle
IBM Software
BPM Leverages SOA Infrastructure
Executive
Management
Customer
Service
Invoice
Reconciliation
Teams
Finance
& Ops
Account
Administration
•
IBM Business
© 2013 IBM Corporation6
Systems
SOA
BPM
IBM Business
Process Manager
Advanced Edition
IBM SoftwareIBM Business Process Manager V8.5
Portal
Mobile App
Process Server
Core BPM Advanced Automation & Integration
BPMN BPEL AdaptorsProcess RulesPerformance
Data WarehouseIntegration
Social Collaboration
Coaches Dashboards
Mobile
Toolkit
Components
© 2013 IBM Corporation
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Process Designer /
Optimizer
Integration
DesignerProcess Center
Console
Process Center Network Multiple Process Centers
Server RegistryShared Assets
Versioned Assets
IBM Software
IBM BPM “Shared Model” Architecture
Service & Integration Development
Process Developers
Process & Rule Modeling
Business Modelers
© 2013 IBM Corporation8
Shared Process
Model
Business Monitoring & Optimization
Managers / Analysts
Task Portal & Forms
Users
• Single shared process model – assets are always in synch• Single integrated platform – everything you need in one offering• Lower technical effort – less development time, cost, risk
“… the picture ISthe process …”
IBM Software
IBM BPM provides governance of entire BPM lifecycle
Business & IT Authors IT Developers
© 2013 IBM Corporation
� Enables collaboration between business authors and IT developers
� Maintains dependencies between components in composite BPM Process Applications and
reusable Toolkits
� Allows single-click deployment of process apps to run-time servers and displays status of
running process apps on each server
� Includes execution environment for development and testing
� Multiple Process Center support including the ability to search and share content between
process centers
� Enhanced Governance capabilities including user-defined processes for snapshots and
deployment events 9
Business & IT Authors IT Developers
IBM Software
IBM BPM
� Based on the BPMN 2.0 Standard
– Ease of adoption
� Single Interface that enable business process authors and analysts to:
– Model and implement
– Simulate
– Inspect and debug
– Examine process performance
© 2013 IBM Corporation
– Automatically optimize
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IBM Software
IBM BPM Integration Designer
� Authoring of complex
integrations and fully automated
Straight-Through Processes
– To support integration needs
of Process Apps authored in
Process Designer
© 2013 IBM Corporation
� Eclipse-based Integration
Designer makes it easier to:
– Build reusable SOA services
– Orchestrate existing services
– Access backend systems
� Oriented to the more technical
integration specialist
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IBM Software
� Powerful BPM UI Capabilities
– Web 2.0 Process Portal delivering a highly collaborative work experience with
increased social capabilities and visibility for knowledge workers
– Coach Designer with the ability to create and reuse custom, user-defined Coach
controls, sections and templates
IBM BPM –End User Experience
© 2013 IBM Corporation
controls, sections and templates
• Coach Designer promotes User Interface (UI) reuse and maximizes UI
development productivity
– Improved business process outcomes by significantly enhanced support for out-of-
the box and custom dashboards
• Real-time dashboards provide out-of-box visibility into work-in-progress
– Expanded REST/JSON API for mobile application development
� Additional powerful UI features
– IBM Business Space UI framework - for creating an integrated and customized user
experience
– Federated task view for performing tasks, managing work items, tracking
performance and responding to events-all in real time12
IBM Software
Consistent Document Management
� Uniform storage and access of process-related documents
– New internal repository provides the same CMIS-based access as external ECM
systems
– “CMIS Toolkit” now delivers a single, consistent way of accessing all process
documents
– Migration / backward compatibility with previous IBM BPM versions
Content Management Interoperability Services
© 2013 IBM Corporation13
Internal CMIS
repository
FileNet CM
IBM CM8
Alfresco
SharePoint
…
External CMIS
repository
External CMIS
repository
External CMIS
repository
C
M
I
S
CMIS Toolkit
� Document List
� Document Viewer
� C/R/U/D services
Content Management Interoperability Services
IBM Software
IBM BPM 8.5 Mobile Enhancements� Where we were as of 8.0.x :
– Full complement of REST APIs
– An IBM BPM iOS app in the iTunes App Store
�Native Objective C app using iFrame for Coaches
– A sample hybrid app (Android, iOS) in BPM Samples Exchange
�Built with IBM Worklight, using iFrame for Coaches
� Summary of enhancements in 8.5 for developing mobile clients
© 2013 IBM Corporation
� Summary of enhancements in 8.5 for developing mobile clients
Entitlement for IBM Worklight Enterprise Edition Environment for development
New mobile toolkit with optimized mobile coach views in BPM Samples Exchange
�Written using dojox.mobile
�Will require 8.5 due to some required coach changes including dojo level
and better support for transitions
�Content to include: Location / Map, Camera, Mobile view layout, UI controls,
illustrative sample process, Worklight BPM Adapter to call BPM REST APIs
IBM Software
IBM Operational Decision Manager
Automate and govern repeatable decisions
� Provides an elegant development environment, along with dedicated, business user
interfaces, for automating and governing frequently occurring, repeatable business decisions
across processes and applications.
� Helps support the ‘smart’ in Smarter Process, supporting decision automation inside
business processes, mobile applications and cloud environments.
© 2013 IBM Corporation
business processes, mobile applications and cloud environments.
� Provides an integrated repository and management components, allowing subject matter
experts to maintain and govern their business decisions.
� Provides the runtime components to automate decision logic, enabling the detection of
business situations and precise response based on the context of the interaction.
15
IBM Software
IBM Business Monitor
� IBM Business Monitor provides detailed business activity monitoring to help improve
business agility. It offers customizable dashboards, notifications and alerts to provide near
real-time visibility into business operations, transactions and processes for better business
insights. IBM Business Monitor helps identify evolving business opportunities, trends and
issues through statistical analysis of current and historical data.
� Provides near real-time calculations and analysis that provide insights into business
© 2013 IBM Corporation
� Provides near real-time calculations and analysis that provide insights into business
activities.
� Customizable dashboards that display current, historical and predictive information.
� Automated notifications and alerts that help you respond to evolving business trends and
issues.
� Visibility across disparate business systems that span multiple applications and products.
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IBM Software
Smarter Process – Cloud Overview
There are three Smarter Process cloud offerings:
IBM Blueworks Live
Public CloudIBM BPM on Cloud
Public CloudIBM BPM Application Pattern
IBM ODM Application Pattern
Private Cloud
© 2013 IBM Corporation
Process & Decision
DiscoveryProcess Orchestration
& Optimization
Process & Decision -
Built-in Expertise
IBM Software
Blueworks Live
� Capturing processes: provides various tools using the collaborative principles to discover
those processes with maximum accuracy. Blueworks Live uses a of elements from the
BPMN 2.0 notation.
� Data import and export: Blueworks Live allows users to import diagrams from Microsoft
Visio. In terms of export, users can automatically generate outputs in Microsoft Office
products.
© 2013 IBM Corporation
� Centralized collaboration: uses many social networking features, enabling team
collaboration: Instant messaging, Live news feeds, Commenting (process changes)
� Automating simple processes: Blueworks Live provides its users also with automate process
feature, used for ad-hoc processes governance. Instead of using e-mails to communicate
certain agendas, in-built workflow is used, so all the information is contained in one place,
and all the involved people are notified in the moment, when their participation is required.
� Over 300,000 business assets.
� Free Trial: https://www.blueworkslive.com/signup/trial18
IBM Software
Industry References
Banca:
� BBVA: proceso operativo del área Corporate & Investment Banking para la ayuda a la toma
de decisiones, consiguiendo realizar decisiones con mayor facilidad y seguridad integrado
en la plataforma tecnológica de BBVA CIB.
� CaixaBank: proceso “Hazte cliente” de captación de clientes por Internet, consiguiendo
reducir el tiempo necesario para realizar la contratación de 60 días a 21 días en el 90% de
© 2013 IBM Corporation
reducir el tiempo necesario para realizar la contratación de 60 días a 21 días en el 90% de
los casos.
� Banco Espirito Santo: ha permitido la reestructuración de los procesos claves. Permitiendo
el acceso a usuarios de negocio de forma fácil y con la mínima intervención de TI.
http://www.youtube.com/watch?v=Uk-nENml30M
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IBM Software
Referencias por Industria
Farma
� Laboratorios Hipra: consiguió la reducción de costes por lotes defectuosos. Vea aquí el
caso completo: http://ibm.co/1aqnuzZ
� Alliance Healthcare: optimización del proceso de “gestión de incidencias”, consiguiendo
pasar de una resolución de incidencias de 2 días a 7 horas y un ahorro de costes del 47% y
© 2013 IBM Corporation
un cumplimiento SLA del 100%.. http://bit.ly/1aTYPbp
Seguros
� Allianz: ha mejorado la visibilidad y eficiencia en la gestión de reclamaciones al
implementar IBM BPM.
� Allianz: ha acelerado el procesos de detección de fraude en un 50% y aumenta la
productividad de los empleados en un 60%
20
IBM Software
Referencias internacionales
Brasil:
� Confederação Nacional das Empresas de Seguros Gerais, Previdência Privada e Vida,
Saúde Suplementar e Capitalização: ha reducido el tiempo de gestión de reclamaciones
en un 95%, aumenta 50 veces la capacidad de transacciones y reduce los costes operativos
con IBM BPM.
© 2013 IBM Corporation
� Banco Fibra: ha mejorado sus ventajas competitivas y agilizado su proceso de solicitud de
crédito.
México:
� Instituto de Tecnología de Monterrey: ha mejorado la eficiencia operativa y el tiempo de
lanzamiento de nuevos servicios, así como mejora la gestión de los sistemas.
� Centro Médico ABC: ha logrado implementar procesos ágiles en la resolución de
problemas y mejorado el cumplimiento regulatorio e intercambio de información.
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IBM Software
SIMPLIFIED CHINESEHINDI JAPANESEFRENCHITALIAN BRAZILIAN PORTUGUESE
© 2013 IBM Corporation22
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