iata cass cass and casslink presentation – tel aviv july, 2011 rod best yaniv sorany no type or...
TRANSCRIPT
IATA CASS
CASS and CASSLink presentation – Tel Aviv
July, 2011
Rod Best
Yaniv Sorany
Agenda
1. CASS Introduction2. CASS Rules3. CASS Operational Procedures4. CASSLink5. CASS Governance
6. CASS Products & Solutions7. IATA Customer Portal
3
CASS Introduction
What is the Cargo Accounts Settlement System - CASS?
Industry settlement system
IATA neutral service
Serving the industry for over 30 years
Built on global standards
Pre-CASS:
Airline A Airline A
F/FwderF/Fwder F/FwderF/Fwder
Airline B Airline B Airline CAirline C
Complex…..duplicated…..costly…..difficult to manage
F/FwderF/Fwder F/FwderF/Fwder F/FwderF/Fwder
Airline A Airline C
F/FwderF/FwderF/FwderF/Fwder F/FwderF/Fwder F/FwderF/Fwder F/FwderF/Fwder
IATA CASS OFFICEIATA CASS OFFICE
CASS
Airline B
AirlinesAirlines
IATA CASSIATA CASSOFFICEOFFICE
1.AWB Data1.AWB Data
Frt FwderFrt Fwder 2.Invoices2.Invoices
3.Remittances3.Remittances
4.Settlement4.Settlement CASSCASSManagManag
eerrLocalLocal
(Mediato(Mediator)r)
5.Discrepancies5.Discrepancies
Benefits to Airlines
Collective system
Disciplined dispute and default procedures
Industry standard credit terms
Neutral and fair administration
Data security
Standardized output
Economies of scale
No need for payment chasing
e-output
Benefits to Forwarders
Improved industry discipline
Standard Output Documentation
On-line dispute resolution
Improved dialog with airlines
Simplification1 invoice1 payment
Economies of scale
Easier reconciliations
e-output
AustriaBelgium & LuxembourgBulgariaCentral Europe (CZ, PL, HU, SK)CyprusFranceGermanyGreeceIrelandItalyMaltaMauritiusMoroccoNetherlandsNordics (DK, FI, NO, SW) Baltics (EE, LT, LV)PortugalRomaniaSpainSwitzerlandTurkeyUnited Kingdom
AustraliaBangladeshCambodiaChinese TaipeiFijiHong KongIndonesiaJapanMalaysiaNew CaledoniaNew ZealandPakistanPapua New GuineaChina People’s RepublicPhilippinesSingaporeSouth KoreaThailandVietnam
ArgentinaBrazilBoliviaCanadaChileColombiaCosta RicaDominican Rep.EcuadorMexicoEl SalvadorGuatemalaPanamaPeruUruguayUSA (CNS)Venezuela
Possible expansion in the future to:Ethiopia, India, Russia, Ukraine, Lebanon
CASS Export
Countries
EgyptGulf (AE, BH, KW, OM, QA)IsraelJordanKenyaMauritiusMoroccoSaudi ArabiaSouth AfricaTanzaniaTunisiaUgandaYemen
CASSLink in 2010, The Export facts
CASSLink EXPORT today: 83 CASS Export Countries 3.823 Airline Representations (+ 10%) 330 General Sales Agents (+ 14%) 18.319 Agent IATA codes (HQ) + 12.139 branches 19.335 Enabled Userid's (+ 16%) 50.330 Loaded billing files (+ 2%) 3.434 Billing period processes (+ 19%) 1.890.850 Fiscal Invoices (+ 6%) Created 423.760 PDF, 89.839 HOT, 106.116 XLS 285.844 e-signatures
Total Export UTP’s 2007-2010
0200,000400,000600,000800,000
1,000,0001,200,0001,400,0001,600,0001,800,000J
AN
FE
B
MA
R
AP
R
MA
Y
JU
N
JU
L
AU
G
SE
P
OC
T
NO
V
DE
C
2007 2008 2009 2010
13
Questions
14
CASS Rules
If you follow the rules it removes all doubt that things might go wrong….
Key CASS Rules
Applicable Cargo Agency Conference Resolutions – Resolution 851 – Cargo Accounts Settlement SystemResolution 853 – CASS Import & Terminal ChargesResolution 801r – Reporting and Remittance ProcedureAntitrust Exemption for CASS Israel
Key CASS Manuals
CASS Technical Specifications Handbook ISSSP ManualCASSLink User Manual
18
Questions
19
CASS Operational Procedures
CASS Participants
IATA requires airlines, or their GSSA’s to sign Agreements before
they can join CASS operation. CASS Membership may be through
one of the following conditions, thus the Agreements required very
accordingly:
IATA Member Airline (Direct Participant) Non-IATA Member Airline (Direct Participant) General Sales & Services Agent (GSSA) IATA Cargo Agents CASS Associate (non-IATA Cargo Agents)
CASS Participants - AirlineIATA Member Airlines (Direct Participant) Counterindemnity Agreement - Resolution 851 Appendix 'C' Bank Account Beneficiary instruction signed by 2 senior managers from the Airline's
head offices, one of the being the CFO (Local Bank Account or for cross border payment through ICCS)
Israeli Antitrust Authority Exemption for CASS – Attachment A CASS Airline Participation Details Form Entry Fee of USD 2,500.00Non-IATA Member Airlines (Direct Participant) Form and Application and Concurrence - Resolution 851 Appendix 'E' Bank Account Beneficiary instruction signed by 2 senior managers from the Airline's
head offices, one of the being the CFO (Local Bank Account or for cross border payment through ICCS)
Israeli Antitrust Authority Exemption for CASS – Attachment A CASS Airline Participation Details Form Entry Fee of USD 3,500.00 Annual Subscription Fee of USD 500.00
CASS Participants - GSSAGeneral Sales & Services Agents (GSSA) GSSA pay only one entry fee irrespective of the number of Airlines it represents. All
other costs are based on the respective volumes airline’s GSSA processes through the system.
Form of Application and Concurrence - Resolution 851 Appendix 'F' Form of Authorization by an IATA Member Airline (from each represented Airline) -
Resolution 851 Appendix 'G' Form of Authorization by a Non-IATA Member Airline (from each represented
Airline) - Resolution 851 Appendix 'G' Bank Account Beneficiary instruction signed by 2 senior managers from the GSSA
head offices, one of the being the CFO (Local Bank Account or for cross border payment through ICCS)
Israeli Antitrust Authority Exemption for CASS – Attachment A CASS Airline Participation Details Form Entry Fee of USD 3,500.00 Annual Subscription Fee of USD 500.00
CASS Participants - Agent
ATA Cargo Agents CASS Participation Details Form. Joining Fee – free of charge
CASS Associate (non-IATA Cargo Agents) Sponsor CASS Airline CASS Associate Agreement CASS Participation Details Form An Annual fee of CHF 465.00 (joining fee will be waived in 2011)
CASS Billing Period
Billing Period means a period for which processing take place and
billing report make available. There are twenty-four (24) Billing Periods each calendar year. i.e.
two (2) per month. The Billing Periods are: 1st to 15th and 16th to last day of month In principle billing reports will be available within five (5) working
days after closing of the billing period.
CASS Correction Period
A Correction Period is an additional processing used to correct
billing error in the initial billing production. 1 Correction Period per Billing Period
CASS Settlement
Payment of amounts owed to Airline or GSSA by Agent through
CASS for billing of AWB’s, CCA’s and DCM’s. The settlement day is 30 days after closing of billing period. e.g. for
billing period 1-15 Aug, the settlement day is 15-Sep. Payment in Electronic Fund Transfer only.Payment in US Dollar only.
CASS Reporting Calendar
28
CASSLink
29
What is CASSLink?
CASSLink is IATA’s web-enabled solution for global cargo processing of Airlines documents – Air Waybills and correction documents (CCA’s & DCM’s) for billing to IATA Cargo Agents and CASS Associates participation in Cargo Account settlement System – CASS.
30
CASSLink -Set-up for Airline
31
CASS Operation Master File
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Airline Master File
• Airline Code• Name• Address• Contact• Email, etc• VAT
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Report Options
• Hot File• PDF• XLS• Email
recipients
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CASSLink Airline Bank
Set-up
• Bank Account Name
• Branch• Bank ID• Account Number
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CASSLink Airline User
Set-up
• Unique Username that identifies the Airline and the User
• Email address• CASS
Operations• Individual
functions/services assigned
• Airline locations linked
36
Questions
CASSLink: Getting startedhttps://casslink.iata.org
Secured web-based platform 24/7
CASSLink Home Page
39
CASSLinkInput Services
CASSLink Input Services
The Input Services function is used by Airlines and GSSA’s to
“upload” the billing information into CASSLinkThe billing file is a .txt file containing:
A Header record AWB, CCA and DCM records A Trailer record
Details of the billing file specifications may be found in the
CASS Technical Specification Hanbook.
Sample of airline billing file
File Load Errors
45
AWB Data Capture
46
AWB Data Capture - Options
47
CASSLink – Invoice Report Codes
What do the 2-letter codes on the CASSLink Invoice mean?
AD - Add Record (used of CCR/DCR record line)
DL - Deletion Record (used for CCO/CCO record line)
NC - No Commission paid on Weight/Valuation Charge
LT - Late Submission (AWB Execution Date in previous Billing Period)
SR - Service AWB (system will process the shipment even if no weight charge is shown)
VD - Voided AWB
48
CASSLink - Document Duplication
Air Waybill – Airline + AWB Serial Number + Agent code
Correction (DCM/CCA) – Airline + AWB Serial Number + Agent code + Correction number
Within the CASS “Storage Period”
The Storage Period may differ in each CASS Operation and can vary between 12 months and 5 years. Check with the CASS Manager to verify.
49
Questions
50
CASSLinkOutput Services
CASSLink Output ServicesOutput Airline
The Output option allow airlines to view the project amount to be
Invoiced and to download his Cargo Sales Invoice and Billing
Statement after the report produced in CASSLink.
Airline Output reports may be in three (3) formats: PDF Excel Spreadsheet HOT File (text file)
52
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CASSLink – HOT File
The Hand Off Tape (HOT) is so called because originally, this file was made available to all users on a magnetic tape floppy disk. The term as stuck and the universal generic term for the flat or text (.txt) billing file is HOT file.
The HOT file is used by airlines to reconcile the billing data in the accounting system.
The HOT file can be emailed to a nominated email address, or download form CASSLink.
The resulting HOT file output contains a string of data as below:
55
Sample HOT File
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CASSLink – Excel File
In addition to the HOT file, a spreadsheet “.xls” (Microsoft excel format) file is also available to airlines.
The XLS file contains Billing and Invoice summaries.
The resulting XLS file output contains a string of data as below:
57
Sample XLS File
CASSLink Output ServicesAWB History
The AWB History option allow airlines to search of any Air
Waybill processed in CASSLink.
Simply enter the AWB number, select the airline and then click
search to find the record.
Sample AWB History screen
60
Questions
61
CASSLinkCorrection Services
What happens when an agent receives their CASSLink invoice and discovers an error. How do they request a correction?
The CASSLink Corrections Services module is an important component of the CASS Billing process. The central component of this is the ability for the agent to request a correction “Online”.
Airlines have the opportunity to address any correction request in three ways.
1. Enter a correction document (CCA or DCM) into a billing file and load manually into CASSLink (in the same way as AWB’s), or
2. Enter an Online Correction, if on-line corrections have been activated for the particular carrier.
3. Approve a Request for Correction entered by the agent, if on-line corrections have been activated for the particular carrier.
This presentation follows this third option, from the entry by the Agent, to Acceptance of the Correction by the Airline.
What happens when an agent receives their CASSLink invoice and discovers an error. How do they request a correction?
The CASSLink Corrections Services module is an important component of the CASS Billing process. The central component of this is the ability for the agent to request a correction “Online”.
Airlines have the opportunity to address any correction request in three ways.
1. Enter a correction document (CCA or DCM) into a billing file and load manually into CASSLink (in the same way as AWB’s), or
2. Enter an Online Correction, if on-line corrections have been activated for the particular carrier.
3. Approve a Request for Correction entered by the agent, if on-line corrections have been activated for the particular carrier.
This presentation follows this third option, from the entry by the Agent, to Acceptance of the Correction by the Airline.
CASSLink Correction Module
When a billing error is identified by the Agent, the Agent may elect to use the “Correction Services - Add Correction” menu to enter a “Request for correction”
When a billing error is identified by the Agent, the Agent may elect to use the “Correction Services - Add Correction” menu to enter a “Request for correction”
Enter all details – Agent, Airline, AWB number and select “New”
Enter all details – Agent, Airline, AWB number and select “New”
Invoice data (as billed) is auto-populated in the “Original/Incorrect” portion of the Correction document
Invoice data (as billed) is auto-populated in the “Original/Incorrect” portion of the Correction document
Corrected data is entered by the agent, including a “Reason for Correction” and taxes, charges etc.
Corrected data is entered by the agent, including a “Reason for Correction” and taxes, charges etc.
When the correction details have been entered correctly, select “SAVE”
When the correction details have been entered correctly, select “SAVE”
Check the corrected amountCheck the corrected amount
Sample Online Correction page
65
Correction Request is saved by the Agent and waiting for Airline response
The CASSLink “Home” page alert to the Airline is only displayed when there are Unapproved (Pending) Corrections awaiting action.
By clicking on this message, the User is taken to the “View Corrections” screen automatically.
The CASSLink “Home” page alert to the Airline is only displayed when there are Unapproved (Pending) Corrections awaiting action.
By clicking on this message, the User is taken to the “View Corrections” screen automatically.
When the Request for Correction has been Saved by the Agent, the Airline is alerted that they have an unapproved correction
When the Request for Correction has been Saved by the Agent, the Airline is alerted that they have an unapproved correction
The Airline contact will also be notified by email if the Correction Request is Pending overnight
The Airline contact will also be notified by email if the Correction Request is Pending overnight
Airline goes to “View Corrections” to view all unapproved Corrections
Airline goes to “View Corrections” to view all unapproved Corrections
Click on “Show” to see the correction request details
Click on “Show” to see the correction request details
The list may be sorted by clicking any underlined column Heading – Value, Entry, Agent, AWB etc
The list may be sorted by clicking any underlined column Heading – Value, Entry, Agent, AWB etc
Accept: The airline accepts the online correction and the system generates the correction record
Accept: The airline accepts the online correction and the system generates the correction record
Reject: The airline refuses the online correction, and gives a Reason for rejection
Reject: The airline refuses the online correction, and gives a Reason for rejection
Airline Handled: The airline accepts but will handle it through its own cargo accounting system (usually via billing file)
Airline Handled: The airline accepts but will handle it through its own cargo accounting system (usually via billing file)
Amend: The Airline agrees a correction is warranted, but not with the amount requested by the agent
Amend: The Airline agrees a correction is warranted, but not with the amount requested by the agent
Note:Only a User that has “Approve Corrections” access in their User profile can perform these functions
Note:Only a User that has “Approve Corrections” access in their User profile can perform these functions
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Correction Services – What to do
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Correction Services – What NOT to do
71
Correction Services – What NOT to do
Automatic Approval of Corrections
From 01 October 2009, Resolution 801r has been amended to allow the provision for CASSLink to “Accept” corrections entered by an Agent that are not “Actioned” by the Airline before the cut-off date.
What constitutes “Action” by the Airline?Accept, Reject, Amend or Airline Handled are all acceptable responses to a correction request.
How Auto-Approval works
PeriodEnd
AgentRemittance
Billing Periodprocessing
Agent QueryCut-off
Airline response & Correction processing
4 days4 days
Example:Billing Period processing – 24 Aug, output available on 25 AugQuery Cut-Off Date – 31 AugAirline Response Deadline and Correction Period processing – 7 Sep
View Corrections
75
Questions
CASSLink Stock Management “A Global Solution’’
CASSLink Stock ManagementAvailable to all Airlines and agents participating in CASS
Export
Activation is straightforward and simple
The service is available 24 x 7
Airlines control the allocation of their Stock numbers
Airlines pay to use Stock Management, for Agents it is free
Advantages of using Stock Management
No more last minute phone calls to Airlines requesting
NAWB numbers No more lost fax’s requesting or advising NAWB
numbers over the telephoneNo limitation on system access for UsersSet-up by Airlines based on customer
usage/requirements
Airline Set-up Options
Standard Allocation – standard number of AWB numbers per allocation. May be altered on individual basis Express Range – A separately allocated Range Global Range – will the Stock Allocations be made from this CASS Operation or another
Warning Level – When will low stock warning be issued
Airline Set-up Options
Lock Allocation – Only allocate the agent the “Standard Allocation” every time Email Addresses – for Allocation notification – up to 3 Receive XML message attachment with email notification Allow – Only applicable in USA
Adding Airline Stock Range
Edit Agent Allocation Details
Agent Requests Stock
Email notification to Airline and Agents
Stock Management - Reports
AWB Usage Report
Stock Management Getting Started…what does the Airline need to do
Contact your Cargo Services Manager Complete a Stock activation form Identify the agents to which you currently allocate NAWB numbers Determine average monthly usage for these agents
92
Questions
93
CASSLinkAirline Toolbox
CASSLink Airline Toolbox
The airline toolbox option allow airline users to download the
following reports
Agent List Settlement Analysis Correction Report
The agent list report
(XLS spreadsheet)
include: Agent code CASS code Name Address Telephone VAT number
The Settlement
Analysis Reports
include a graphical
data in PDF and
XLS )
The reports available: Settled Transactions
The Correction Report
Allow users to receive
an XLS report of on-
line correction status:
98
Questions
99
CASS Governance
CAC StructureCargo
Committee (CC)
CASS Policy Group (CPG)
Settlement and Remittance Committee
(SARC)
Cargo Agency Conference
(CAC)
Cargo Procedures Conferences
Management Group (CPCMG)
IATA/FIATA Consultative
Council (IFCC)
IATA/FIATA Customs Working Group
(IFCWG)
Air Cargo Programme Joint Council (ACPJC)
Agents Liaison Working Groups
(ALWG)
General Assembly/Execut
ive Council (GAEC)
IATA Cargo Advisory Panel
(ICAP)
Economic Watch Panel(EWP)
Local Customer Advisory Group
(LCAG)
Local Customer Advisory Group CargoLCAG-C
Country based Body Airline and GSSA body (up to 10 persons) Advice, as a user forum, on all local matters concerning the
local CASS operation, rules and procedures Reports to Cargo Agency Conference and CPG Managed by local CASS manager
Agents Liaison Working Group(ALWG)
Country based Body ALWG is effectively a user group of CASS customers
(airlines, GSSAs and freight forwarders Dialogue body on all local matters concerning the
local CASS operation, rules and procedures No decision making authority Managed by local CASS manager
CASS Products and Solutions
CASS Route Analyser
Understand your business and your
markets
CASS Route Analyser
Understand your business and your
markets
CASS Route Analyser
Understand your business and your
markets
CASS Route Analyser
Understand your business and your
markets
CargoLink
The Cargo Industry Business Directory
Are you Listed?
CargoLink
The Cargo Industry Business Directory
Are you Listed?
CargoLink
Are you Listed?
111
Questions
IATA Customer Portal
IATA Customer PortalThe IATA Customer Portal provides you with a single point of access to information on Cargo Agent Accreditation and CASS Operation.
Visit our Resource Center for manuals, calendar, reporting of standards, administrative forms and other useful information.
For further information, kindly Log an Enquiry in our Customer Portal and this enquiry will be answered with the highest priority by one of our representatives.
International Air Transport AssociationTrade Tower Building, 8th Floor25 Hamered Street, Tel AvivCustomer Portal: http://www.iata.org/csE-Mail: [email protected]
Customer Portal web-page
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