iaqg â€“ amsterdam

IAQG – Amsterdam

General AssemblySurvey

(April 29th, 2005)

IAQG AmsterdamIAQG AmsterdamGeneral Assembly SurveyGeneral Assembly Survey

General Assembly key figures :

General Assembly Registration: 217 people

( 118 persons attending only the General Assembly )

[ by subtracting 99 people attending also the Council ]

( 28 Council meeting attendees not participating at the GA

8 Council members on 26 not attending the GA)

Number of attendees participating to the survey :

53 people (45% of 118 people attending only the GA)( 30 attending for the first time )


General

Assembly

Questionnaire

form used :

How many IAQG General Assemblies have you attended? 1 2 3 4 5 6 7 8 9

How did you hear about this meeting?

Do you plan to attend future IAQG General Assemblies? Yes No

What did you expect to take back from this meeting?

In what areas did the meeting meet your expectations?

In what areas did the meeting not meet your needs?

Which IAQG Standards have been flowed-down to you and have they been well explained when they are imposed by your customers?

Have IAQG Standards been easy to implement in your company and what additional assistance would have been helpful?

Have you seen any internal benefits from implementing IAQG Standards?

What improvements would you like to see made to existing IAQG Standards?

Are there other areas where standardization of Quality practices would benefit you?

Are there other issues that you would like to mention?

Would you like to have someone from IAQG/EAQG/APAQG/AAQG contact you? Yes No

Name/Company/Telephone Number (optional)

IAQG AmsterdamIAQG AmsterdamGeneral Assembly SurveyGeneral Assembly SurveyHow many IAQG General Assemblies have you attended ? :

AnswerAnswer Answer NumberAnswer Number TotalTotal

1 time 1 time 57%57% [30][30]

2 times 2 times 17%17% [9][9]

3 times3 times 17%17% [9][9]

4 times4 times 6%6% [3][3]5 times5 times 3%3% [2][2]

100%100% [53][53]

IAQG AmsterdamIAQG AmsterdamGeneral Assembly SurveyGeneral Assembly SurveyHow did you hear about this meeting ? :

AnswerAnswer Answer Answer numbernumber TotalTotal

–– by my by my customer(scustomer(s) ) 32%32% [17][17]–– by 1 Association or Certification bodyby 1 Association or Certification body 19%19% [10][10]–– by my management or by my management or colleguescollegues 13%13% [7][7]–– by my IAQG membershipby my IAQG membership 11%11% [6][6]–– by website or eby website or e--mailmail 11%11% [6][6]–– by invitationby invitation 8%8% [4][4]

No answerNo answer 6%6% [3][3]

100%100% [53][53]

IAQG AmsterdamIAQG AmsterdamGeneral Assembly SurveyGeneral Assembly SurveyDo you plan to attend future IAQG General Assemblies ? :


–– Yes Yes 89%89% [47][47]–– NoNo 4%4% [2][2]


100%100% [53][53]

IAQG AmsterdamIAQG AmsterdamGeneral Assembly SurveyGeneral Assembly SurveyWhat did you expect to take back from this meeting ? :

AnswerAnswer Answer Answer NumberNumber TotalTotal

Information on:Information on:–– Future of Quality, development ofFuture of Quality, development of

Strategy and Standards, Council decisionStrategy and Standards, Council decision 50%50% [28][28]

–– Current situation, standards, initiative progressCurrent situation, standards, initiative progress 12%12% [7][7]–– Aerospace / Customer requirementsAerospace / Customer requirements 5%5% [3][3]–– Customer / Supplier feedbackCustomer / Supplier feedback 3%3% [2][2]–– ““RequirementsRequirements””, Sub, Sub--tier Supplier Controltier Supplier Control””,,

““Process capabilityProcess capability””, , ““EvaluationEvaluation”” streamsstreams 3%3% [2][2]

–– Interaction with Interaction with MODsMODs / NATO/ NATO 2%2% [1][1]–– Certification schemeCertification scheme 2%2% [1][1]

–– Standard implementation (Rockwell Collins)Standard implementation (Rockwell Collins) 2%2% [1][1]

IAQG AmsterdamIAQG AmsterdamGeneral Assembly SurveyGeneral Assembly SurveyWhat did you expect to take back from this meeting? (Cont’d) :


Meeting people and contactsMeeting people and contacts 7%7% [4][4]


MeansMeans to to savesave moneymoney 2%2% [1][1]More information on 9110 More information on 9110 implementationimplementation 2%2% [1][1]AvailabilityAvailability of of presentationspresentations on on websitewebsite 2%2% [1][1]

[56][56]

IAQG AmsterdamIAQG AmsterdamGeneral Assembly SurveyGeneral Assembly SurveyIn what areas did the meeting meet your expectations ? :


–– General information, news, overview, General information, news, overview, presentapresenta--tionstions, covered areas, quality of discussions, covered areas, quality of discussions 34%34% [19][19]

–– All / most expectations All / most expectations -- Yes Yes 31%31% [17][17]–– StandardsStandards 9%9% [5][5]–– WorkshopsWorkshops 4%4% [2][2]–– Interaction / discussion with customers /Interaction / discussion with customers /

supplierssuppliers 4%4% [2][2]

–– StrategyStrategy 2%2% [1][1]

–– Process capabilityProcess capability 2%2% [1][1]–– SubSub--tier supplier controltier supplier control 4%4% [2][2]

–– Human factor / people capabilityHuman factor / people capability 2%2% [1][1]


In what areas did the meeting meet your expectations? (Cont’d) :


–– Issues Issues involvinginvolving selectionselection / monitoring of/ monitoring ofsupplierssuppliers 2%2% [1][1]

–– CurrentCurrent / future / future developmentsdevelopments of of OtherOther PartyPartySchemeScheme 2%2% [1][1]


[55][55]

IAQG AmsterdamIAQG AmsterdamGeneral Assembly SurveyGeneral Assembly SurveyIn what areas did the meeting not meet your needs ? :


–– NoneNone 35%35% [19][19]–– Feedback on standard implementation Feedback on standard implementation 5%5% [3][3]–– Certification Certification schemescheme, , approvalsapprovals 5%5% [3][3]–– Basics, Basics, statementsstatements, , definitiondefinition of issues, of issues, progressprogress 5%5% [3][3]–– QualityQuality of Workshopsof Workshops 4%4% [2][2]

–– Low participation of new suppliersLow participation of new suppliers 2%2% [1][1]

–– Presentation at too high level, more detailsPresentation at too high level, more detailsneededneeded 4%4% [2][2]

–– Repeat of presentations made at last GeneralRepeat of presentations made at last GeneralAssembly, No much new information Assembly, No much new information 2%2% [1][1]

–– Specification harmonization Specification harmonization –– Cost of Cost of differencesdifferences 2%2% [1][1]


In what areas did the meeting not meet your needs? (Cont’d) :


–– Money Money thinkingthinking 2%2% [1][1]–– SuppliersSuppliers engagementengagement 2%2% [1][1]–– Standard Standard interpretationinterpretation by by customerscustomers in a in a

commoncommon mannermanner 2%2% [1][1]

–– ComplianceCompliance orientedoriented, , likelike more on more on improvementimprovement 2%2% [1][1]

–– SubSub--tiertier controlcontrol 2%2% [1][1]–– People People capabilitycapability / Evaluation/ Evaluation 2%2% [1][1]


[54][54]

IAQG AmsterdamIAQG AmsterdamGeneral Assembly SurveyGeneral Assembly SurveyWhich IAQG Standards have been flown down to you andhave they been well explained when they are imposed byyour customers ? :


–– 91009100WithoutWithout customercustomer explanationexplanation whenwhen imposedimposed

66%66%[11][11]

[35][35]31%31%


43%43%[6][6]

[23][23]26%26%


25%25%[3][3]

[13][13]23%23%

–– 91109110 6%6% [3][3]–– 91209120 2%2% [1][1]

IAQG AmsterdamIAQG AmsterdamGeneral Assembly SurveyGeneral Assembly SurveyWhich IAQG Standards have been flown down to you andhave they been well explained when they are imposed byyour customers ? (Cont’d) :


–– 91319131 4%4% [2][2]–– 91329132 2%2% [1][1]

Not applicable / No answerNot applicable / No answer 21%21% [11][11]

[53][53]

IAQG AmsterdamIAQG AmsterdamGeneral Assembly SurveyGeneral Assembly SurveyHave IAQG Standards been easy to implement in yourcompany and what additional assistance would have beenhelpful ? :


–– EasyEasy to to implementimplement 36%36% [19][19]exceptexcept for 9103for 9103 2%2% [1][1]

–– AdditionalAdditional assistance assistance throughthrough trainingtrainingmaterialmaterial, guidelines, guidelines…… wouldwould have beenhave beenhelpfulhelpful

15%15% [8][8]

–– Not Not easyeasy to to implementimplement 5%5% [3][3]


[53][53]

IAQG AmsterdamIAQG AmsterdamGeneral Assembly SurveyGeneral Assembly SurveyHave you seen any internal benefits from implementingIAQG Standards ? :


–– YesYes 42%42% [22][22]–– YesYes, , throughthrough 9102 or 9102 or otherother standardsstandards 9%9% [5][5]

–– YesYes, , customercustomer requestrequest 2%2% [1][1]

–– YesYes, , throughthrough audit audit numbernumber decreasedecrease 4%4% [2][2]

–– YesYes, MOD/NATO , MOD/NATO takingtaking benefitsbenefits of IAQGof IAQGstandardsstandards 2%2% [1][1]

Total of Total of YesYes 66%66% [35][35]

–– YesYes, , throughthrough supplysupply chainchain / supplier / supplier approvalapproval 4%4% [2][2]–– YesYes, , costcost reductionreduction 2%2% [1][1]–– YesYes, on non, on non--AeronauticsAeronautics activitiesactivities 2%2% [1][1]

IAQG AmsterdamIAQG AmsterdamGeneral Assembly SurveyGeneral Assembly SurveyHave you seen any internal benefits from implementingIAQG Standards ? (Cont’d) :


–– NoNo 9%9% [5][5]–– Not Not yetyet 2%2% [1][1]


[53][53]

IAQG AmsterdamIAQG AmsterdamGeneral Assembly SurveyGeneral Assembly SurveyWhat improvements would you like to see made to existingIAQG Standards ? :


–– NoneNone 21%21% [11][11]–– Guidelines / training for Guidelines / training for interpretationinterpretation / /

implementationimplementation 9%9% [5][5]

–– GetGet fasterfaster in qualification in qualification processesprocesses 2%2% [1][1]

–– HarmonizationHarmonization withwith ISO / ISO / MilitaryMilitary / Civil/ CivilAuthoritiesAuthorities and and otherother standardsstandards 7%7% [4][4]

–– Supplier control (Supplier control (clearestclearest requirementsrequirements, flow, flowdown of standards, simplification)down of standards, simplification) 7%7% [4][4]

–– Simplification, Simplification, CombinationCombination of standardsof standards 4%4% [2][2]

–– 9103 more 9103 more practicalpractical, more , more QualityQuality orientedoriented 2%2% [1][1]

IAQG AmsterdamIAQG AmsterdamGeneral Assembly SurveyGeneral Assembly SurveyWhat improvements would you like to see made to existingIAQG Standards ? (Cont’d) :


–– QualityQuality Assurance standardAssurance standard 2%2% [1][1]–– InvolvementInvolvement of of CRBsCRBs in the in the developmentdevelopment

phasephase 2%2% [1][1]

–– 9101, 9111 & 9121 questionnaire 9101, 9111 & 9121 questionnaire reviewreview(not compatible (not compatible withwith processprocess auditingauditing)) 2%2% [1][1]

–– BetterBetter standardizationstandardization of authentificationof authentificationprocessprocess for 3rd party for 3rd party auditorsauditors 2%2% [1][1]

–– Translation Translation improvementimprovement ((OtherOther languageslanguagesthanthan English, English, difficultdifficult to to understandunderstand) ) 2%2% [1][1]

–– Evaluation standardEvaluation standard 2%2% [1][1]

IAQG AmsterdamIAQG AmsterdamGeneral Assembly SurveyGeneral Assembly SurveyWhat improvements would you like to see made to existingIAQG Standards ? (Cont’d) :


–– Standards on Standards on SpecialSpecial processesprocesses 2%2% [1][1]–– Standards Standards identifiedidentified in IAQG in IAQG StrategyStrategy

developmentdevelopment 2%2% [1][1]


[53][53]

IAQG AmsterdamIAQG AmsterdamGeneral Assembly SurveyGeneral Assembly SurveyAre there other areas where standardization of Qualitypractices would benefit you ? :


–– CommunalityCommunality of standards (Aerospace / of standards (Aerospace / AutomotiveAutomotive, Civil / , Civil / MilitaryMilitary, Aviation , Aviation onlyonly?)?) 8%8% [4][4]

–– NoneNone 6%6% [3][3]–– NonNon--conformancesconformances (Management , (Management , SubmittalSubmittal

to to customerscustomers, Document , Document standardizationstandardization,,ProcessingProcessing system)system)

6%6% [3][3]

–– Common Common measuresmeasures of performancesof performances 2%2% [1][1]–– 91349134 2%2% [1][1]

–– Product Product deliverydelivery ((DeliveryDelivery sheetssheets, , CertificateCertificateof of ConformityConformity standardizationstandardization)) 4%4% [2][2]

IAQG AmsterdamIAQG AmsterdamGeneral Assembly SurveyGeneral Assembly SurveyAre there other areas where standardization of Qualitypractices would benefit you ? (Cont’d) :


–– Standards Standards drivendriven by by costcost reductionreduction 2%2% [1][1]–– Communication standardsCommunication standards 2%2% [1][1]

–– Customer questionnaires Customer questionnaires standardizationstandardization(Qualification changes, (Qualification changes, IncomingIncoming inspection)inspection) 2%2% [1][1]

–– 6 sigma or 6 sigma or equivalentequivalent standardsstandards 2%2% [1][1]

–– StandardizationStandardization of administrative of administrative QualityQualityrequirementsrequirements 2%2% [1][1]

–– Standards Standards eliminatingeliminating needneed for NADCAPfor NADCAP 2%2% [1][1]

–– ProcurementProcurement standardsstandards 2%2% [1][1]

–– SamplingSampling plan plan standardizationstandardization 2%2% [1][1]



–– ReceivingReceiving inspection of inspection of rawraw materialsmaterials 2%2% [1][1]–– SpecialSpecial processesprocesses standardsstandards 2%2% [1][1]

–– WholeWhole worldwideworldwide supplysupply chainchain withwithDistribution Distribution centerscenters (9120) in addition of (9120) in addition of Product sources (9100)Product sources (9100)

2%2% [1][1]

–– ReductionReduction of standards to of standards to onlyonly few few requiringrequiringlessless trainingtraining 2%2% [1][1]

–– SupplySupply chainchain managementmanagement 2%2% [1][1]

–– HarmonizationHarmonization of of processprocess capabilitycapability amongamongOEMsOEMs 2%2% [1][1]



–– AuditorsAuditors –– ConflictConflict of of «« IndustryIndustry auditorsauditors »»workingworking partlypartly for for CRBsCRBs doingdoing OtherOther PartyPartyauditsaudits

2%2% [1][1]

–– System, System, ProcessProcess and Product and Product requirementsrequirements,,OversightOversight standardizationstandardization 2%2% [1][1]


[53][53]

–– Design / Engineering standards Design / Engineering standards harmonizationharmonization 2%2% [1][1]

IAQG AmsterdamIAQG AmsterdamGeneral Assembly SurveyGeneral Assembly SurveyAre there other issues that you would like to mention ? :


–– NoNo 13%13% [7][7]–– SpecialSpecial processesprocesses ((HarmonizationHarmonization, , OtherOther

Party Party schemescheme principlesprinciples to to bebe appliedapplied forforspecialspecial processprocess accreditationaccreditation))

4%4% [2][2]

–– OtherOther Party auditsParty audits 2%2% [1][1]–– OASIS OASIS –– ConfidentialityConfidentiality of informationof information 2%2% [1][1]

–– Common record Common record retentionretention requirementsrequirements 2%2% [1][1]–– NATO NATO CertificateCertificate of of ConformityConformity –– MinimumMinimum

content of the content of the formform 2%2% [1][1]

–– Customer Customer requirementsrequirements standardizationstandardization ((CostCostreductionreduction)) 2%2% [1][1]


Are there other issues that you would like to mention ? (Cont’d) :


–– MaterialMaterial specificationspecification harmonizationharmonization in areasin areaswithoutwithout competitivecompetitive advantageadvantage 2%2% [1][1]

–– HarmonizationHarmonization withwith otherother organizationsorganizationscreatingcreating standardsstandards 2%2% [1][1]

–– Common training Common training materialmaterial in in QualityQuality to to bebedevelopeddeveloped 2%2% [1][1]

–– Services / Airlines participation to IAQG ?Services / Airlines participation to IAQG ? 2%2% [1][1]


[53][53]

–– OverlapOverlap of questions in the IAQG of questions in the IAQG surveysurvey formform 2%2% [1][1]

IAQG AmsterdamIAQG AmsterdamGeneral Assembly SurveyGeneral Assembly SurveyWould you like to have someone from IAQG / EAQG / APAQG / AAQG contact you ? :


–– Yes Yes 7%7% [4][4]–– NoNo 70%70% [37][37]


100%100% [53][53]

iaqg â€“ amsterdam

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