i’ a e. - goodwill industries of south florida · at goodwill, your donations change lives. they...

It’s that simple.

2015 Annual Report

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Goodwill AccreditationsDonate Stuff. Create Jobs.

It’s that simple.

At Goodwill, your donations change lives. They help fund training, employment and job placement for more

than 6,000 people with disabilities in South Florida. We’re all in this together. Donating your stuff allows all of

us to donate conscientiously and responsibly while touching more lives with each donation.

Goodwill knows the power donations can have on people and the planet.

For over 100 years, Goodwill has been a pioneer ofthe “reduce, reuse, repurpose” practice. Your donatedgoods have the power create a healthier environment –while saving you money and enjoying convenient recycling. Together we can have a powerful impacton our world.

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Program Highlights:

Primary Disabilities:

Developmental Disabilities

Psychiatric, Emotional and Behavioral Disabilities

Orthopedic/Mobility Impairments

Hearing, Speech and Visual Impairments

Other Disabling Medical Conditions

Special Needs

6,365 Total People Served *

*86% Were Living Below Poverty Level When Entering Program

We are one of the most cost-effective nonprofits in the U.S. with 96% of our expenses going towards direct programs.

729

2,380

725

76

1,180

1,275

Participant Diversity

Afro-American

30%

White 5%Other 3%

In 2015, Goodwill Provided the following services:

Distribution of Information and Referrals

Working in Goodwill jobs while receiving services

Provided Placement Services

Provided Vocational Training

Programs for Developmentally Disabled

Conducted Vocational Evaluation

Supported Employment through VR and APD

School Transition Program

3,462

1,955

587

186

224

168

72

26

Hispanic

62%

During 2015 we had the following favorable results on our Satisfaction Surveys:

Participants Surveys – 99%

Parents’ Surveys – 99%

Referral Sources Surveys – 100%

Satisfaction Surveys

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Chair & President Report

providing more than 3,000 jobs

to people in South Florida, 50%

of whom have a disability. Our

Goodwill has been cited as one

of the best examples of Social

Entrepreneurship in the US, with

96% of our revenue coming from

entrepreneurial activities. We are

also one of the most cost-effective

non-profits in the US, with 96%

of our expenses going towards

direct programs. Positioning

Goodwill among the highest

standards of efficiency, gover-

nance, public accountability, and

transparency.

The revenue from these entre-

preneurial activities allow us to

invest in a top-notch human

services program which evaluates

people with disabilities and pro-

vides therapists, caseworkers, and

job counselors, who help develop

each individual to their greatest

potential. This support system

allowed us to provide assistance

to 6,365 people last year, placing

an amazing 1,769 of them in

employment opportunities.

Looking ahead, we strive to

generate revenue to expand our

mission-related services, while

Goodwill provides additional jobs

and assistance to people with

disabilities. With your support,

we remain committed to an

exciting future for people with

disabilities.

Tomas Erban David Landsberg

Board Chair President & CEO

Dear Friends of Goodwill,

We are excited to present you

with this year’s Annual Report.

Why is a cluttered closet so

important to us? It’s because the

simple act of a spring cleaning

and donation is so incredibly

valuable to people with disabilities.

Your gift of gently used items

generates support for a human

services organization that trains,

employs and places people with

disabilities beginning a process

that creates significant positive

change in many lives.

Starting in 1959, Goodwill Indus-

tries of South Florida, has become

a significant support system for

people with disabilities. There

are 4.5 million people in Miami-

Dade and Broward counties, 3.5

million of whom are working age.

12.3% of this population have

developmental, intellectual, or

physical disabilities. That is an

extraordinary 460,000 people,

82% of whom are not working,

compared to only 37% of the,

non-disabled population. 25% of

this disabled population live

below the poverty line, another

startling difference from the

non-disabled population.

Because of this great disparity,

Goodwill's mission is focused on

people with disabilities. Our

mission is training, employment

and job placement for people

with disabilities and transitioning

individuals to independence and

productivity. Every day we

execute on that mission with

businesses people know and

others that they’ve never heard

of before.

Beyond Donated Goods and

Stores, those businesses include

manufacturing uniforms for our

military, interment flags for our

military veterans, providing

custodial services for our Federal,

State, and Local Buildings, and a

brand new laundry, to wash the

linens of some of our areas

largest hospitals.

The proceeds from these busi-

nesses are a major support

system for our community by


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• Our student donation programwith UM generated 59,000 lbs,and FIU generated 17,000 lbs,while a test promotional partner-ship with Uber generated 2400lbs in a mere 6 hours.

• Launched an auto donation program at the end of 2015.

• Ecommerce revenue was up15% over previous year. We alsorelocated and expanded our E-commerce operation at ourBroward facility and increased ouroperational capacity by 50%.

• Passed the U.S. AbilityOneCommission Compliance Visit.Passed the Respect Audits for theFlags Manufacturing Departmentand Service Contracts and all Del-marva Person Centered Reviews(PCR) and were certified forHealthcare Laundry AccreditationCouncil (HLAC)

• Partnered with the IRS VITAServices Program (Volunteer Income Tax Assistance) to pro-vide free tax preparation to 117tax payers with a total refund of$125,787.00.

• Purchased a health compliancesoftware solution to assist inmanaging compliance.

• Served 6,365 people last yearand placed 1,769 in employmentopportunities.

• Maintained our ISO 9001-2008certification (12th consecutive year)for the Apparel Manufacturing division.

• Expanded and added 232 jobsfor people with disabilities and increased payroll earnings of $4.97million. We manufactured over 1million garments and flags in2015, a 33% percent increaseover last year.

• Our Laundry Services success-fully launched Jackson Health andadded two new contracts: servic-ing five hospitals in the Naplesarea and Miami Medical Center,for an additional 13 million lbs.

• Our store sales for 2015 wereup 8% over last year. Customercount was up 4% to 2,973,909.

• Community support during the year was outstanding as wereceived 1,381,816 donations ofclothing and household goods.

• Opened our new 13,375 sq. ft.Goodwill Superstore and donationdrop off in Hialeah Gardens.

Below are highlights of a few of the accomplishments from Goodwill this year.

2015 Year in Review

• Vocational Evaluation imple-mented two new services for thecommunity in 2015: Discovery andPre-Placement Skills Training.

• The Job Placement Staff was rec-ognized by the APD (Agency forPeople with Disabilities) for “out-standing services and performancewith participants of the Employ-ment Enhancement Project” in theMiami Region.

• Our Marketing Department pro-vided support to store openings,rolled out retail campaigns and de-signed an infrastructure to launch afundraising dept. We also extendedour brand by supporting all Good-will and participating in 78 differentevents throughout the year.

• Successfully passed financial and401K audits and renewed a $6 million line of credit.

• The Spirit of Goodwill Band playedat 3 major events showcasing theirmusical talents.

• Conducted a record health fairserving over 500 employees

• Custodial services successfully renewed contracts for Tri-Rail,Homestead Air Reserve Base,NOAA, GSA, State of Florida andMiami Dade County.

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Rehabilitation Services

a longer period of time. This pro-vides work experience and makesit easier for the individual to beplaced in outside employment af-terward. • The School Transitional Programis a program serving studentsfrom the Broward School Systemwhich offers a path to employmentor other services after high schoolgraduation.

During 2015 Goodwill continued toexpand its populations by servinglarger numbers of homeless, vet-erans and ex-offenders. Manywere offered job opportunities atour Laundry.

The Division collaborates with thebroader community includingmany state agencies, public education, United Way, Veteransorganizations, Homeless Sheltersand other organizations to insurethat our participants have accessto all needed services and that theservices are coordinated logically.

The staff of the Human ServicesDivision is dedicated and highlyqualified professionals that adhereto the standards of three nation-ally recognized accreditation organizations.

The Human Services Division is atthe core of Goodwill Industries; itis from here that the mission per-meates throughout the entire or-ganization. This Division providesthe rehabilitation, education,training and work services that areintegral to leading people with dis-abilities and others with barriersto employment to a positive out-come that enables them to bemainstreamed back into our com-munity and the work force so theycan be self-sustaining.

The Human Services Division had a very successful year. 6,365 people with barriers to employ-ment were served of which 1,769 were placed in employment oppor-tunities both inside the organiza-tion and in the community.

The core of Goodwill’s mission isjob creation, job preparednessand maximizing personal inde-pendence for those we serve. Vocational Rehabilitation is thefoundation of Goodwill’s programsoffering a continuum of servicesthat helps the individuals to developtheir maximum human potentialand overcome their barriers toemployment.

• When entering the programthe majority of persons begin witha vocational evaluation whichhelps to identify the type of em-ployment or training that they arebest suited for and to determinetheir interest areas. • The Work Activities Centerprovides work experience and social development to people withDevelopmental Disabilities. Thisprogram enhances work skills andbehaviors so that the participantscan move upwardly through otherprograms available to them. • The Vocational Training Pro-grams are taught by Miami-DadeCounty School instructors in theareas of Environmental Services,Sewing Automation, Office Careersand Adult Basic Education. • The Job Development andPlacement Department works with individuals who are ready foremployment by improving theiremployability skills and thenmatching jobs in the communitywith the skill sets and preferencesof those served. • The Work Services Program isdesigned to provide employmentopportunities within Goodwill forthose participants who continue toneed follow along and support for


Elsa PerezElsa Perez, was born in the Dominican Republic in1934 and migrated to the United States with herhusband in 1996. Shortly after six years of mar-riage they divorced. In 1985, while still in her owncountry, Ms. Perez was hit by a car and both of herlegs were broken and required extensive treatmentin order to walk again. After overcoming this ordeal,Ms. Perez was diagnosed with breast cancer resultingin surgery, chemotherapy and radiation.

Once again she recovered and was able to meet dailyroutines. However, as a result of her difficultieswalking, subsequent to the accident she suffered in 1996, Ms. Perez has been involved in many accidents where she has fallen and required medicalattention. One of those was a broken hip.

In 1997 she enrolled in Goodwill’s Vocational Train-ing Program and became a sewing operator in theManufacturing Department in 1998. During her timeat Goodwill she has been assigned to different oper-ations in various areas of the manufacturing floor.

Ever since she started to work here, Ms. Perez hasbeen distinguished as one of the most responsibleand reliable employees in the department. She hasa very good attendance record, and she is never lateto work. Despite her many difficulties and disabilitiesshe always maintains with a positive attitude and asense of humor. She is an inspiration to all!

Nayira Alvarez and Counselor Victoria Napp Elsa Perez and Counselor Alicia Roque

Nayira AlvarezNayira, 20, lives with her mother and was referred tous in June, 2015. Having recently graduated highschool with a regular diploma, Ms. Alvarez had very little formal work experience and displayed very lowconfidence.

Although Ms. Alvarez had some experience in a fastfood environment, she was very nervous about meet-ing potential employers. The first meeting proved thatMs. Alvarez needed employability skills training inorder to prepare her for interviews and to enhance herconfidence. She attended employability skills classesheld at Goodwill to help her with interviewing techniques.Ms. Alvarez had a few challenges with punctuality, but within two months of attending regular classes Ms. Alvarez felt more confident and empowered.

An interview was arranged at The Sawgrass Mills Mall.Ms. Alvarez was hired on the spot with Burger Kingmaking an hourly wage of $8.05 and working between32 and 40 hours a week. Since becoming employed,Ms. Alvarez has put forth much effort learning the cashregister despite her Arithmetic challenges. Ms. Alvarezis the expediter of all orders and has filled in for othersas needed, making enough money to buy herself an X-Box, laptop computer and is currently saving for avehicle.

Nayira is an inspiration to all of us. She has proventhat, despite the extensive limitations originated byAutism, Wolf Parkinson White Syndrome, Epilepsy and two heart surgeries, with the proper support andencouragement anything is possible.

Goodwill Achievers

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When customers donateclothing, shoes, householditems, books, computers andother valuable items toGoodwill, their donationsfund programs that assistpeople with disabilities tobecome employed and self-supporting.

In Miami-Dade and BrowardCounties, Goodwill has 35stores and 54 collection locations which employ over 1,200 people.

Goodwill’s new Superstoresare well-designed, withspotless floors, brightly litspaces with wide aisles, newfixtures and a large selectionof quality merchandise at affordable prices. Goodwillstore personnel are trainedto deliver outstanding customer service. Manystores feature a donationdrive-thru, too.

The profits from this divisionprovide most of the cashneeded by Human Servicesto cover the cost of providingservices to people with disabilities. In essence,Goodwill’s donors and cus-tomers are putting peoplepreviously unemployable towork.

Social Enterprise

Retail & Donated Goods

Shop with us:Of every dollar you donate toGoodwill or spend at a Good-will store, nearly $.96 centsgoes towards training, em-ployment and job placementfor people with disabilities.

Donate Stuff:Donating to Goodwill pro-vides many benefits such as job training programs andemployment placement services for people with disabilities.

Donate Cash:To send your cash donationplease send enclosed enve-lope or visit goodwillsouth-

florida.org to donate online.

Hire Employees:Goodwill’s placement profes-sionals partner with localbusinesses to place Goodwillgraduates in jobs. ThePlacement Specialist is dedi-cated to meeting the needsof our participants who arelooking for meaningful jobsin community settings andthe employers who look fortrained, reliable and capableemployees. To hire a Good-will graduate, please call(305) 326-4205

Assembly & Fulfillment Services:Why tie up valuable, well-paid employees, space andother resources in perform-ing repetitive, low-demand-ing tasks like assembling,packing and folding, whenyou can outsource theseprojects to Goodwill? Ourtrained employees are per-fectly suited to these tasksand are available to you at afraction of the cost of doing itin-house. Call (305) 345-4669.

How You Can Help:

We opened 3 Goodwill Storefront Donation Centers inDavie & have 7 across Broward and Dade Counties.


based in Iraq, Afghanistan andAfrica, Goodwill experienced aresurgence of employment on themanufacturing lines which will continue to the entirety of 2016.Approximately 900 people wereemployed to manufacture over 1million military products, apronsand flags. This Division’s largestcustomers included: Defense Lo-gistics Agency, U.S. Department ofVeterans Affairs, SourceAmerica,U.S. Army, Publix Supermarkets,the State of Florida, Phoenix Industries and other Goodwills.Goodwill is thankful for the numer-ous contracts awarded by the U.S.Army, which will help increaseheadcount to over 1100 employeesin 2016.

Apparel Manufacturing

For over twenty years, Goodwillhas manufactured military combattrousers for the Department of Defense. Production of combattrousers involves over 130 uniquesewing operations and enables thetraining and employment of indi-viduals with significant disabilities.Due to the large volume of trousersproduced and the need to provideaccommodations, steady employ-ment is a blend of part-time andfull-time jobs.

Today, we produce a wide array ofproducts inclusive of hats, combatcoats, shirts, combat trousers, dressslacks, and flags, which led to con-siderable job growth opportunitiesfor people with significant disabilities.Due to continued military troops

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Custodial Services

Goodwill’s custodial services divi-sion is highly diversified across avariety of services provided.Goodwill’s grounds keeping,porter service, food attendant,cashiering, food preparation, andjanitorial/custodial combine toemploy over 300 people with significant disabilities. In 2015,the food services program servedover 100,000 meals to the U.S.Coast Guard and 760 acres weremaintained for the U.S. Navy andU.S. Army. Over 6.5 millionsquare feet of space in over 140government buildings werecleaned 5 days per week. Addi-tionally, Goodwill employees performed services in some of themost sensitive locations in SouthFlorida such as Federal Judge’sChambers and courtrooms, crimelaboratories, evidence rooms, aircraft hangers and much more.

Goodwill’s customers include National Oceanic and AtmosphericAdministration, Federal GeneralServices Administration, Miami-Dade County (GSA), U.S. AirForce, U.S. Coast Guard, U.S.Navy, U.S. Army, U.S. Depart-ment of Commerce, and the U.S.Department of Agriculture.

Goodwill attained, with honors,the prestigious CIMS and CIMSGreen Building certification.


OfficersTomás P. ErbanChairBoard of Directors & TrusteesRetired Executive

Joseph P. LacherVice Chair Board of Directors & TrusteesRetired Executive

Laurence A. DeetsSecretaryDirectorChief Financial Officer

Butler, Buckley, Deets, Inc.

David LandsbergPresident & CEOGoodwill Industries of South Florida

Jayne Harris AbessChair EmeritusPartnerThinkLAB Ventures

CommitteesBarbara L. ShrutChair – Governance CommitteeSLB Advisors

Rudy KranysTreasurer Chair – Business Services CommitteeRetired Executive

Robert BrombergDirectorChair – Human Services CommitteePresident, Bromberg & Associates

Jorge A. FernandezDirectorChair – Audit CommitteeRetired Executive

Edward Manno ShumskyDirectorChair – Compensation CommitteeRetired Executive

Roymi MembielaDirectorChair – Marketing CommitteeCorporate Vice President Marketing & Public Relations, Baptist Health

Joseph P. LacherChair – Development CommitteeRetired Executive

Laundry Services

Goodwill Laundry Business

In September 2013, Goodwill Industries conducted a grand opening to inau-gurate one of the most unique, state-of-the-art commercial laundries in theUnited States. Its purpose is to serve the booming healthcare and hospitalityindustry in South Florida and – in the process – create jobs for people withdisabilities and special needs in the community.

In 2015, the laundry processed over 1 million pounds per month of soiledwhite and colored linen into spotless linen for the University of Miami HealthSystem, Jackson Health System, Homestead Reserve Air Force Base, and othercustomers. Besides servicing the larger hospitals with two tunnel washers,the facility features a parallel system of washing and drying equipment toprocess smaller contracts such as those from rehabilitation centers, neighborhoodclinics, nursing homes, assisted living facilities, and hospitals with fewer beds.This dual washing line maintains the same cost-effectiveness and efficientservice enjoyed by high volume customers.

The Goodwill Laundry continues to build its customer base while growingmuch needed jobs in the Liberty City community, whose unemployment rateis one of the hightest of Miami-Dade County.

Newspaper Services:Pre-Printed Advertising Newspaper Inserts, Warehousing and Distribution:

For over 20 years, Goodwill has maintained a special partnership with TheMiami Herald newspaper. People with disabilities are responsible for the pack-aging of pre-printed advertisements and other publications for insertion intoThe Miami Herald and El Nuevo Herald using state-of-the-art equipment. Thisdivision employed over 120 people in 2015. In one week, GISF supplied over1 million advertising packages. On an average day, 10 trucks dropped off sep-arate advertisements/inserts and 20 trucks picked up the collated newspaperinserts. Since October 2008, Goodwill has been performing the additionalwarehouse and distribution functions at the Miami Herald headquarters. Additionally, this partnership has resulted in an integrated work environmentin the new Miami Herald building and has created jobs for an additional 30Goodwill employees processing a total of 800,000 newspapers each week.


Directors & Trustees

Directors

Sarah N. ArteconaAssistant Vice President, Community Relations

University of Miami

Rodney BarretoChairmanBarreto Group

William BeamesRetired Executive

Michael L. BurnstineVice PresidentLockton Companies, LLC

Henry CalvoRetired Executive

Carolyn DonaldsonRetired Executive

James M. FraserVice President & General ManagerTurner Construction Company

Gen. Douglas M. FraserRetired General, US ServicePrincipal, Doug Fraser LLC

Wifredo GortCommissioner – District 1City of Miami – City Hall

Mary Martin YoungDirector, Sanford ZiffUniversity of Miami Graduate Career Services

Joe OglesbyRetired Executive

Charles M. RosenbergAttorney at LawCarlton Fields Attorneys at Law

Alberto SantaloPresident & CEOCareCloud

Allison P. ShipleyPrincipalPricewaterhouse Coopers, LLP

Merrett R. StierheimRetired Executive

Trustees

Newall J. DaughtreyChairmanN.J. Daughtrey & Associates

William FauerbachRetired Executive

Wilbert “Tee” HollowayDirectorBellsouth Corporate & ExternalAffairs

Sherrill W. HudsonRetired Executive

Alfred J. NovakPresident & CEOOrbusNeich Medical, Inc.

Debra D. OwensIntergovernmental Affairs State ManagerDante Fascell Port of Miami-Dade

Leslie Pantin, Jr.PresidentBeber Silverstein/Pantin Group

Jorge R. VillacampaPresidentCommunity Bank, Wells Fargo

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In MemoriamJim BarkerGoodwill Board member from1983, 1999 – 2007 and trustee

from 2008 – 2015

Marcella Ungar WerblowGoodwill Board member from1983 – 1988 and as trustee from1989 – 2015.

David LandsbergPresident & CEO

SeniorLeadership

Bridget PallangoSenior Vice President, Human Services

Peter RobertsSenior Vice President, Business Services

Lourdes de la Mata-LittleVice President, Marketing & Development

Beatriz AnazcoVice President, Financial Management

Robert RandallVice President, Donated Goods

Harry RamsarranVice President, Service Contracts

Diana ValenciaVice President,Apparel/Flag Manufacturing

Sherri Scyphers- HungateVice President, Business Development

The key to Goodwill’s success is in the volunteer Directors and Trustees that are

comprised of community members who are active, dedicated and generous supporters

of the mission. The Board of Directors challenges management to continue to meet

the needs of the growing number of people with disabilities. They also demand

adherence to the highest standards of efficiency, quality, service, ethical conduct,

public accountability and transparency.


$25,000 – $49,000Community Foundation of

Broward National Life Insurance Co.The Estate of Samuel I. CohenTurner ConstructionJoseph P. & Suzanne Lacher

$10,000 – $24,999Publix SupermarketsTECO EnergyLeonard L. & Jayne H. AbessThe Cobb Family Foundation

$5,000 – $9,999Keith & AssociatesNV5Peckar & AbramsonUnited Healthcare Services, Inc.Upscomb Pitts InsuranceWilliam M. CaseyCharles & Gayle RosenbergLawrence Weinstein

$2,500 - $4,999Gancedo LumberGo Tilt ConstructionJohnson ControlsLotspeich Company, Inc.(Ft.Lauderdale)Right Way Plumbing Co., Inc.Rudolph H. Fellman NimcrutSapoznik Insurance &

AssociatesTurner ConstructionBrett U. AbessSidney W. BlaauwDavid A. LandsbergBridget PallangoPaul L. & Gail F. Whiting

$500 - $2,499129 Gate Precast CompanyAdams GroupBaker Concrete ConstructionBrothers Fire Protection, Inc.Charles Cleaning Co., Inc.Coreslab Structures

(Miami & Tampa) Inc.Creative Terrazzo Systems, Inc.Dade Contracting Inc.Empire OfficeFabArc Steel Supply, Inc.Fidelity Charitable Gift FundFish Electric Company

Florida Lemark Corp.Harmon, Inc.HJ FoundationHull Family FoundationION ElectricJ.N. McArthur FoundationKeylite Power &

Lighting Corp.KH & S ContractorsKilpatrick Townsend &Stockton, LLPLotspeich Company, Inc.

(Miami)Malcolm Drilling Co., Inc.Midwest Steel, Inc.O'Neill Brother's FlooringOtis Elevator CompanyOwen Steel Company, Inc.Pegroup Consulting

Engineers, Inc.Physical Security

Hurricane WallSchwab Charitable FundSiemens Industry Inc.Skyline SteelSteelfab Inc. AlabamaSummer Fire SprinklersThe Estate of Henry BartlettTurnkey InternationalUnited Way of Gr. PortlandUnited Way of Miami-DadeWalker Commercial Interior,LLCWilliam R. Nash, Inc.Beatriz AnazcoMary H. BabcockWilliam & Nancy BeamesManuel J. BecerraDavid N. & Holly Blount, Jr.Robert L & Penny BrombergMichael BurnstineJames W. & Deborah C.

DavidsonLaurence A. DeetsTomas ErbanRobert & Nancy FrehlingBetty GoodmanLaurence E. HornRudy KranysDavid LandsbergMarion L. & Patricia C.

MoselyMarion L. Mosely, Jr.Janice A. PachecoTony RodriguezBarbara Shrut

Benefactors and Other Contributors: Goodwill

cannot continue to grow and fulfill its mission

without the financial support of benefactors and

other contributors. Thank you to the following

people and organizations for their generous

support of Goodwill in 2015:

Marcella U. WerblowMaria WrightWilliam P.

Up to $500Goodwill InternationalKnight FoundationThe Miami FoundationThe Richard Hull Family

FoundationTrias FlowersWalter J. BrodzinskiMarian AlpersteinAnonymous GiftAnonymous GiftDaniel Z & Ellen D. AverbookJames & Montye BarkerBernard BaumelCarol BoersmaAnn B. BusselAbbey ChaseMitchell ChefitzElisa CrespoAlina M. CuestaRichard P. DonovanAntonie B. DownsJorge & Elena FernandezDago FernandezElizabeth GilbertCaridad GonzalezPhyllis and Murray GreenbergPhillip A. & Sherri Scyphers

HungateDeborah F. ImmorninoTimothy InghamAngel JimenezDelleperche JosephErin KoslowskMichele R. LaineSusan LincolnNicole LinkLourdes LittleKenneth R. & Janet P.

MarquardMark A. McKenzie &

Betty M. ValianteDennis McNenneyMelanie E. MegiasRoymi MembielaSJ & MD MontanaKen & Jeannine OatesLydia L. OcasioLawrence P. Puckett, Jr.Tony RodriguezHilda RosenbergJ. Michael & Homa SamwayCharles SandersSandra SharoAllison ShipleyJeannette SlesnickMerrett StierheimSender VaiserDiana Valencia

Creating Job Opportunities for

People With Significant

Disabilities in South Florida

Known as the AbilityOne Program, the Javits-Wagner-O'Day Act was federally enacted to provide diverse employment opportunities forpeople who are blind or haveother significant disabilities inthe manufacture and deliveryof products and services to theFederal Government. Goodwill’spartnership with the AbilityOneProgram has been mutuallybeneficial. Over the years,Goodwill's experience in ful-filling these federal contractsgreatly contributed to ourknowledge base and led to expansion in entrepreneurialareas like: The Miami Heraldpartnership, Flag Center, janitorial services for state government facilities and municipalities, and other commercial, state, and localcontracts. These jobs now employ hundreds in clean, integrated, and safe work locations. Support services areprovided by Goodwill's HumanServices Department.

Today, our Goodwill affordsAbilityOne federal customers awide array of quality servicesand products, while providingover 1,400 jobs for direct andindirect labor employees, ofwhich the high majority aresignificantly disabled, alsopoor, and previously unemploy-able. Goodwill salutes theAbilityOne Commission,SourceAmerica, and our Federalcustomers for excellent jobs inBroward, Miami-Dade, andMonroe Counties that trulyemploy people with significantdisabilities.


Goodwill Financials

REVENUES AND SUPPORT:

Donated good sales 50,950,840$

Apparel manufacturing 51,712,265

Custodial services 9,308,248

Laundry services 6,964,826

Business services 3,753,097

Mission services 2,812,862

Contributions 799,229

United Way allocation 398,571

Miscellaneous income 54,178

TOTAL REVENUES AND SUPPORT 126,754,116

EXPENSES:

Apparel manufacturing 49,352,551

Donated goods operations 42,761,711

Custodial services 8,950,598

Laundry services 7,933,184

Business services 4,552,432

Mission services 5,629,874

Management and general 4,592,081

Fundraising 250,167

TOTAL PROGRAM SERVICES AND EXPENSES 124,022,598

INCREASE IN NET ASSETS 2,731,518$

ASSETS

Cash and cash equivalents 5,215,043$

Accounts and other receivables, net 5,884,309

Inventories 13,126,651

Prepaid expenses and other assets 2,793,211

Land, building and equipment, net 42,631,721

TOTAL ASSETS 69,650,935$

LIABILITIES AND NET ASSETS

Accounts payable 5,671,033$

Accrued expenses and other liabilities 8,799,921

Mortgage notes, notes payable and lines of credit 18,902,273

Obligations under capital leases 5,645,741

TOTAL LIABILITIES 39,018,968

NET ASSETS

Unrestricted 30,631,967

TOTAL LIABILITIES AND NET ASSETS 69,650,935$

* Financial statements are subject to audit.

STATEMENT OF FINANCIAL POSITION

December 31, 2015

For the Year Ended December 31, 2015

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Miami Stores:*Miami Gardens – Stadium

19300 N.W. 27th Ave.

Miami Gardens, FL 33056

*North Miami Beach – Skylake Superstore

1780 N.E. Miami Gardens Dr.,

N. Miami Beach, FL 33179

*North Miami – West Dixie

11990 W. Dixie Highway, FL 33161

Biscayne 441 N.E. 81 St. Miami, FL 33138

Hialeah Gardens–

12060 Hialeah Gardens, FL 33018

Hialeah – (Gratigny)

1800 W. 68 St. Hialeah, FL 33014

Hialeah – Flamingo Park Plaza

4410 W 16th Ave, Hialeah, FL 33012

Hialeah 461 Palm Ave., Hialeah, FL 33010

*Allapattah (Central) Superstore

2125 N.W. 21 St., Miami, FL 33142

Allapattah Outlet Store

2121 N.W. 21 St., Miami, FL 33142

*Little Havana – Calle Ocho

982 SW 8 St., Miami, FL 33130

*Westchester – Tamiami Superstore

9760 S.W. 8th St., Miami, FL 33174

*West Miami – Bird Superstore

6842 S.W. 40 St., Miami, FL 33155

*West Kendall – Coral Way Superstore

14610 S.W. 26 St., Miami, FL 33185

*West Kendall – Hammocks (Coming soon)

10201 Hammocks Blvd., Miami, FL 33196

*Kendall - Sunset – Sunset Superstore

7101 S.W. 117th Ave., Miami, FL 33183

*Palmetto Bay Superstore

17631 S. Dixie Hwy, Palmetto Bay, FL 33157

K endall – Country Walk

13762 S.W. 152 St., Miami, FL 33177

Redland 19800 S.W. 177 Ave.,

Miami, FL 33187

Princeton 24311 S. Dixie Highway,

Miami, FL 33032

Homestead 250 N.E. 8 St.

Homestead, FL 33030

Donation Centers:Miami Beach Normandy Isle

2050 N. 71. St., Miami Beach, FL

Aventura Mall (North of Macy’s)

Aventura Blvd. & Biscayne Blvd., N. Miami

California Club N.W. 199 St. & US 441

Hialeah – El Mercado (Publix Lot)

W. 60 St. & W. 24 Ave., Hialeah

Hialeah – Westland Mall (Sear’s Lot)

Corner of W. 49 St. & W. 16 Ave., Hialeah

Hialeah Las Tiendas W. 68 St. & W. 12 Ave.

Hialeah - (Villaverde Shopping Ctr.)

3100 W. 76 St., Hialeah

Miami Gardens N.W. 67 Ave. & N.W. 186 St.

Miami Gardens 2 N.W. 183 St. & N.W. 7 Ave.

Miami Lakes N.W. 150 St. & N.W. 67 Ave.

Coral Gables (Just East of Coral Gables)

Near 37th Ave & Coral Way (across Sears &

behind Walgreens)

Bird One Shopping Center

14471 S.W. 42 St. Miami

Bird Road S.W. 40 St. & S.W. 58 Ave., Miami

Bird Road 2 – Concord

S.W. 40 St. & S.W. 112 Ave., Miami

Coral Way S.W. 22 St. & S.W. 16 Ave.

Coral Gables (Ponce & 59th Ave.) Miami

East of Coral Gables

S.W. 22 St. & S.W. 36 Ave. Miami

(Across from Sears, behind Walgreens)

Downtown Miami -15th St.

(Lot 30) Coral Way & S.W. 3rd Ave., Miami

Downtown Miami - Brickell 1

(Lot 23) S.E. 26 Rd & Brickell, Miami

Downtown Miami - 7th St.

(Lot 28) I 95 & S.W. 7th St., Miami

Flagler W. Flagler St. & S.W. 82 Ave., Miami

West Doral 2 10700 N.W. 58 St., Miami

Fountainebleau N.W. 7 St. & N.W. 107 Ave.

Westchester S.W. 24 St. & S.W. 87 Ave.

Westchester 2 S.W. 24 St. & S.W. 122 Ave.

West Tamiami S.W. 8 St. & S.W. 137 Ave.

West Tamiami 2 S.W. 8 St. & S.W. 147 Ave.

West Tamiami 3 S.W. 8 St. & S.W. 123 Ave.

Kendall Town and Country Mall

S.W. 84 St. & SW 117 Ave., Kendall

E. Kendall - Dadeland Mall (JCPenny)

S.W. 88 St. & S.W. 72 Ave., Kendall

Kendall - Sunset (DOT property)

S.W. 72 St. & SR 874 1 block West of 87 Ave.

Kendall Sunset 2 10805 S.W. 72 St.

Kendall (DOT property), Kendall

S.W. 88 St. & S.W. 97 Ave., Kendall

Kendall 3 – Hammocks

S.W. 104 St. & S.W. 154 Ave., West Kendall

Kendall Crossings

S.W. 112 St. & S.W. 132 Ave.

West Kendall - West Miller

S.W. 147 Ave. & S.W. 56 St., Kendall

Pinecrest S.W. 146 St. & S. Dixie Highway

Pinecrest 3 8507 S.W. 136 St., Pinecrest

Suniland 10501 S. Dixie Highway, Pinecrest

South Miami Heights - Eureka

S.W. 183 St. & S.W. 137 Ave.

Cutler Bay 20305 Old Cutler Rd., Cutler Bay

Cutler Ridge

S.Allapattah Rd. & S. Dixie Hwy., Cutler Ridge

Homestead - Oasis Plaza

SW 152nd Ave. & SW 312 St., Homestead

*Donations Drop-Off’s

Broward Stores:*Oakland Park

1099 E. Oaklatnd Park Blvd.

Oakland Park, FL 33304

*Coral Springs

(Royal Palm Shopping Center)

10369 Royal Palm Blvd,

Coral Springs, FL 33065

Davie Ridge Plaza

9160 W. State Road 84, Davie, FL 33324

Lauderdale Lakes 3282 N. State Road 7

(U.S. 441) Lauderdale Lakes, FL 33319

*Lauderhill Mall 1529 N.W. 40th Ave.

Lauderhill, FL 33313

Deerfield Beach 289 S. Federal Highway,

Deerfield Beach, FL 33441

Hollywood (North Dixie)

2418 N. Dixie Hwy, Hollywood, FL 33020

*Margate Superstore

2057 N. State Rd. 7 Margate, FL 33063

*Hollywood Taft Superstore

6819 Taft Street, Hollywood, FL 33024

Hallandale Superstore

3149 W. Hallandale Beach Blvd. Pembroke

Park, FL 33009

Pembroke Pines

(Crossroads Square Shopping Center)

154 N. University Dr.

Pembroke Pines, FL 33024

*Pembroke Pines

(Silver Lakes Superstore)

18221 Pines Blvd

Pembroke Pines, FL 33029

Sunrise 2029 N. University Drive

Sunrise, FL 33322

Sunrise 2 - Pine Plaza 4345 N.W. 88 Ave

Sunrise, FL 33351

Goodwill Outlet

2104 W. Commercial Blvd.

Ft. Lauderdale, FL 33309

Open daily 8am - 5 pm

Donation Centers:(Donation centers do not accept furniture)

Tamarac Town Square

8271 Pine Island Rd (N.W. 88th Ave.).,

Tamarac, Fl 33321

Fort Lauderdale (Park & Ride Lot)

Commercial Blvd. & Andrews Ave.

Fort Lauderdale (Park & Ride Lot)

Cypress & I-95

North Lauderdale - McNab

West McNab Rd & N.W. 81Ave.

Davie (Plaza Shopping Ctr.)

11346 W. State Road 84, Davie, FL 33325

Davie (Shenandoah Square)

13720 W. State Road 84, David 33025

Davie (West Port)

Davie Rd & Nova Drive

Miramar

(Miramar Commons Shopping Ctr.)

10996 Pembroke Rd. #22 Miramar, FL

33025

Miramar

(Shops at Sunset Lakes Shopping Ctr.)

18455 Miramar Pkwy. #10 Miramar, FL

33029

Davie (Regency Square Shopping Ctr.)

4845 S.W. 148th Ave. #31 Davie, FL 33325

Hollywood (Park & Ride Lot)

Sheridan Street & I-95

For more regarding furniture pick up and

updated information please visit:

www.goodwillsouthflorida.org

Goodwill Stores & Donation Centers

172877B GI Insides_Layout 1 3/10/16 10:40 AM Page 12

Goodwill Accreditations

Demonstrating Our Commitment to the Highest Standards of Quality, Public Accountability and Transparency.

Goodwill is in compliance with the Sarbanes-Oxley Act of 2002, including an independent Board of Directors’ Audit Committee and

Compensation Committee in compliance with IRS Regulations.

The Commission on Accreditation of Rehabilitation Facilities (CARF) accredits Goodwill's Vocational Rehabilitation Programs.

Joint Commission of Healthcare Organizations (Delmarva Foundation) accredits our programs for the developmentally disabled.

Council on Occupational Education Committee (COE) accredits our Vocational Adult and Basic Education Programs.

ISO 9001:2008 Registered and certified by RWTUV USA, Inc. in the areas of design and

manufacture of textile goods including military uniforms, flags and accessories.

HLAC (Healthcare Laundry Accreditation Council)This is a non-profit organization that inspects and accredits laundries that

process reusable textiles for hospitals, nursing home and other healthcare facilities. Our accreditation substantiates we have been independently inspected and adheres

to professionally recognized infection control procedures and policies.

CIMS certified (Cleaning Industry Management Standards)This certification applies to Management, Operations, Performance systems and

processes that demonstrates we are structured to deliver consistent quality services tomeet customer's need and expectations. It sets forth processes, procedures and

supporting documentation proven to be characteristics of a customer driven organization.

Annual Report concept, design and layout produced in-house at Goodwill Industries of South Florida.

Goodwill Industries of South Florida, Inc. is an independent and autonomous nonprofit organization

governed by a Board of Directors from Miami-Dade, Broward and Monroe Counties. Goodwill Industries of

South Florida, Inc. is a member organization of Goodwill Industries International, Inc. in Washington D.C.

172877A GI AnnualReportCvr 3/9/16 1:42 PM Page 3

2121 N.W. 21 StreetMiami, Florida 33142

(305) 325-9114

2104 W. Commercial Blvd.Ft. Lauderdale, FL 33309

(954) 486-1600

South Florida

To donate and learn more about Goodwill visit us:

www.goodwillsouthflorida.org

To browse great deals:

172877A GI AnnualReportCvr 3/8/16 1:32 PM Page 4

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