i360 franchise newsletter august 2011

7
www.i360training.in ISO 9001:2008 CERTIFIED

Upload: i360-staffing-and-training-pvt-ltd

Post on 01-Dec-2014

284 views

Category:

Education


0 download

DESCRIPTION

i360 Staffing & Training Solutions is a vocational training institute started in 2008 with the aim of reducing the gap between employers’ expectations and the available talent pool, by providing necessary training to improve employability. i360 is an eminent name facilitated by the promoters of Unicon Investment Solutions. With number of operational centres across India & constantly expanding, i360 is a fast paced Training Solutions Company, offering industry specific custom designed courses to the students/ corporates. Our courses have evolved after intensive R&D and market research. Since we understand the requirement of the organizations and capabilities of the students, therefore, we try to bridge the gap between the employer and the employee. Students can experience effective and easy learning at i360. We believe in following stringent and unimpeachable principles. With the distinctive mixture of right aptitude, motivated and devoted team we yearn to serve world class qualitative education. Their skill and dedication is adding to the success of the company. i360 also assures bright career assistance to every promising student. Considering the continuous and remarkable growth in Finance & Accounting, Retail sectors, i360 is offering different courses in Financial Accounting, Retail Management, Call Centre Training, IELTS, Career Development, Spoken English and various other courses for corporates. "There are plenty of employment opportunities available and they are expected to grow faster than the average." Ms. Sonia Nagpal cited a study by ICRA, which states that up to 25 crore(rpt) skilled workers would be required over the next 12 years to cater to the demand in 20 high-growth sectors and the unorganized segment. Companies want to recruit employees with proficient managerial and communication skills. Therefore, keeping these points in mind i360 is offering various courses to the students and corporates. After completion of these courses one can explore the opportunities available in the market. In the learning atmosphere of i360 student can groom their personality and learn many fruitful things under the guidance of competent and resourceful faculty. i360 does have multilevel corporate engagements; starting from student placements to trainings to academic endorsements. All these associations directly or indirectly add value in a student's career. Presently, students of i360 are working with brands like Vodafone, Airtel, Pantaloons, Haldirams, Unicon, Asian Paints, Erricson to name a few… Join us on Facebook: http://www.facebook.com/i360Institute Follow us on Twitter: www.twitter.com/i360staffing Connect with us on linkedin: http://www.linkedin.com/company/i360-staffing-&-training-pvt.-ltd.

TRANSCRIPT

Page 1: I360 Franchise NewsLetter August 2011

www.i360training.in

ISO 9001:2008 CERTIF IED

Page 2: I360 Franchise NewsLetter August 2011

FRANCHISE & SUPPORT

MARKETING and OPERATIONS

ACADEMICS

1. Participated in FRO- Ahmedabad and Indore

2. Launched i360 Talent Search Examination 2011 at all centres

3. CRM setup completed and internal roll-out completed for Partner Response Management

1. New Product Launch: CMA plus with Office 20102. Launched Student Portal with various features incorporated -

Chat, White papers, Articles, Newsletters, Industry Snapshots3. Conducted Trainer, Student Quiz and Product Assessments4. Took student feedback to improve the delivery, wherever required, and to check training effectiveness5. Internal Training - Team-Building6. Online options available now for students to check the marks/grades

1. Signed 6 New Centres

Kolkata (West Bengal) Delhi (Shakarpur), Bhubaneswar (Orissa) Srinagar (Jammu &Kashmir)

Rajpura (Punjab), Baroda (Gujarat)

OZONE

1. Added two new clients Isango, Dnata.2. Megha Todi- Top Performer (Achieved 100% target for the last quarter).

Page 3: I360 Franchise NewsLetter August 2011
Page 4: I360 Franchise NewsLetter August 2011

Conflict Management.

When your ideas or views clash with someone one’s ideas or when there is a communication gap between you and your colleague or boss then the tense situation that arises is called conflict. When you enter a corporate world you must be ready for such situations that may arise from nowhere and affect your career. Through this article you will be able to get a deep understanding of how things function in an organization, at a minute level. This understanding will help you to identify the signs of a possible conflict and will provide you with tools to deal with it.

Types Of Conflict:

> Conflict over the matter and the goals of the work assigned to you.

> Conflict based on the relationship you share with your colleagues or your

seniors in organization.

> Conflict over the process or method used to complete the work or task given

to you.

Causes of conflict.

> This situation can arise because of various reasons , like semantic

barrier ;i.e. you say something and the person listening to you or interacting with you perceives

something else. Poor communication also means inability of sharing your ideas or views with the

person next to you or with you seniors in the organization.

> if you are not open to criticism, new ideas or the changes that take place within

the organization then it will lead to a conflict. Openness also means transparency. It is said

transparency is the first rule of management.; you need to be clear and plain in what you think and

whet you project , if you have a difference inside then you will have conflict outside as well.

> this is a very simple and well known phenomenon; if an

employee’s needs are not fulfilled then he will feel dejected from work. He will fail to put his heart

and soul in his work.

Task Conflict:

Relationship Conflict:

Process Conflict:

Poor Communication:

Lack of Openness:

Failure to respond to employee needs:

How to tackle a conflict?

It is easy to start a conflict and it’s easier to end a conflict. The conflict and its resolution are directly related to personality traits of one or more than one individual. A conflict can be tackled down easily by identifying the personality traits and by applying them in practical field.

OWL Collaborating I win, you win.

Owls highly value their own goals and relationships. They view conflict as a problem to be solved and to seek solution that achieves both their goals and the goals of the other person. Owls see conflicts as a means of improving relationships by reducing tensions between two persons. They try to begin a discussion that identifies the conflict as a problem. By seeking solutions that satisfy both themselves and the other person, owls maintain the relationship. Owls are not satisfied until a solution is found that achieves their goals and the other person’s goals. They are not satisfied until the tensions and negative feelings have fully resolved.

Turtle Avoiding You bend, I bend.

Turtles withdraw into their shells to avoid conflicts. They give up their goals and relationships, they stay away from the issues over which the conflict is taking place and from the persons they are in conflict with. Turtles believe it is easier to withdraw from a conflict than to face it.

Shark Competing I win, you lose.

Sharks try to overpower opponents by forcing them to accept their solution to the conflict. Their goals are highly important to them, and relationships are of minor importance. They seek to achieve their goals at all costs. They are not concerned with the needs of others and do not care if others like or accept them. Sharks assume that conflicts are settled by one person winning and one person losing. They want to be a winner. Winning gives sharks a sense of pride and achievement. Losing gives them a sense of weakness, inadequacy and failure. They try to win by attaching, overpowering, overwhelming, and intimidating.

Page 5: I360 Franchise NewsLetter August 2011

Teddy Bear Accommodating I lose, you win.

To Teddy Bears, the relationship is of great importance while their own goals are of little importance. Teddy Bears want to be accepted and liked by others. They think that conflict should be avoided in favor of harmony and that people cannot discuss conflicts without damaging relationships. They are afraid that if the conflict continues, someone will get hurt and that would ruin the relationship. Teddy Bears say “I’ll give up my goals and let you have what you want, in order for you to like me.” Teddy Bears try to smooth over the conflict out of fear of harming the relationship.

Fox Compromising You bend, I bend.

Foxes are moderately concerned with their own goals and their relationship with others. Foxes seek a compromise; they give up part of their goals and persuade the other person in a conflict to give up part of their goals. They seek a conflict solution in which both sides gain something; the middle ground between two extreme positions. They are willing to sacrifice part of their goals and relationships in order to find agreement for the common good.

I hope with this understanding of corporate ‘sam dam dand bhed’

you will be able to deal with situations more efficiently and effectively.

With this understanding you will be able to develop and maintain healthy

relationships not just at professional level but at personal level as well.

Wishing all the very best to all of you for your career and jobs.

by Raghav SharmaPR Executive

i360 Staffing & Training Solutions

[email protected]

Page 6: I360 Franchise NewsLetter August 2011

One word to describe your personality?

Your hobbies ?

Favorite holiday spot ?

You find God in?

What makes you angry

If you were written about in the newspaper on the front page, what would the headline say?

If you won 1 Crore in the lottery what would you do with that amount?

What do you do for fun when you are not working?

What would be the one thing you would like to change about yourself?

If you are invisible for a day what will you do?

About i360?

Sensitive

reading, writing

Kashmir

nature

Male chauvinism

Vidhi wins bookers for India ( I hope I do that someday)

Open a shelter home for rape victims

take long walks, write, read ( I might sound boring but yes reading and writing is fun for me!)

I would want to worry less and relax more. I get unnecessarily bothered by useless things.

travel to the space

Its fun here…new things to learn…nice people to know…I hope the journey is long and interesting!

One word to describe your personality?

Your hobbies?

Favorite holiday spot?

You find God in …?

What makes you angry

If you were written about in the newspaper on the front page, what would the headline say?

If you won 1 Crore in the lottery what would you do with that amount?

What do you do for fun when you are not working?

What would be the one thing you would like to change about yourself?

If you are invisible for a day what will you do?

About i360?

Unpredictable

Listening Music

Mysore & Ooty

Everyone

Dishonest people

Tehelka

Would buy a villa

Play with my daughter

My honesty

I”ll spy on people

Healthy working place

Vid

hi M

eh

rotra

Dan

iel A

dh

lakh

a

Page 7: I360 Franchise NewsLetter August 2011

Rainbow is for YOU; therefore, try to add colors of your

innovation and creativity by writing an article, poem or any

experience. Your contributions will be rewarded.

Your contribution is valuable. Please write your feedback about Rainbow and mail your entries

by the end of every month to [email protected]

ISO 9001:2008 CERTIFIED

Who so ever is first to guess the correct answer

will get a prize.

Identify the object in the picture.