Ariel KelmanSenior Director, Platform Product Marketing, salesforce.com

Chief Innovation Officer Roundtable

Sanjay SarafVP, Front Office IT, Symantec Corporation

Doug Menefee CIO, The Schumacher Group of Louisiana

Basil FedynyshynVP, Platform Strategy, Wells Fargo

Max RaynorCIO, SurfControl

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“Safe harbor” statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements including but not limited to statements concerning the potential market for our existing service offerings and future offerings. All of our forward looking statements involve risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make.

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Agenda

Introductions

Lessons learned from implementing Salesforce

On-Demand and IT Innovation

Integration

Governance

Apex and Application Development

Visualforce

Today’s Panel

Sanjay SarafVP, Front Office IT, Symantec Corporation

Doug Menefee CIO, The Schumacher Group of Louisiana

Basil FedynyshynVP, Platform Strategy, Wells Fargo

Max RaynerCIO, SurfControll

Agenda

Introductions

Lessons learned from implementing Salesforce

On-Demand and IT Innovation

Integration

Governance

Apex Code and Application Development

Visualforce

Agenda

Introductions

Lessons learned from implementing

salesforce.com

On-Demand and IT Innovation

Integration

Governance

Apex Code and Application Development

Visualforce

CIOs Use On-Demand To Increase the Strategic Focus of IT

IT should be able to…

Customize apps

Build new apps

Integrate seamlessly

Respond quickly to change

IT shouldn’t have to…

Manage hardware infrastructure

Upgrade or patch software

Tune databases

Worry about backups or disaster recovery

Agenda

Introductions

Lessons learned from implementing

salesforce.com

On-Demand and IT Innovation

Integration

Governance

Apex Code and Application Development

Visualforce

Integration

Have you integrated Salesforce with other

systems? … what was the value of this integration?

How did you implement these integrations?

Lessons learned from your integration projects?

Is your company implementing an SOA strategy?

…How does Salesforce fit in with SOA?

Agenda

Introductions

Lessons learned from implementing

salesforce.com

On-Demand and IT Innovation

Integration

Governance

Apex Code and Application Development

Visualforce

Governance

What has been your approach to governance of

your Salesforce implementation?

How do you handle change management?

How can we best balance the resource and

flexibility benefits of delegating administration

responsibility to business users with IT need for

central control?

Agenda

Introductions

Lessons learned from implementing

salesforce.com

On-Demand and IT Innovation

Integration

Governance

Apex and Application Development

Visualforce

Apex Code and Application Development

Have you used Apex?

Have you built any new applications on our

platform?

What are you future application development

plans?

Agenda

Introductions

Lessons learned from implementing

salesforce.com

On-Demand and IT Innovation

Integration

Governance

Apex Code and Application Development

Visualforce

1515

Any Design Any Interaction

Any Device

Create Any User Experience that Runs 100% On-Demand

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Final Q&A

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