Please help yourself to

refreshments

Web Transformation Special

Wednesday 6th October

Agenda

• Updates

• Feedback from CMS Survey

• Web Transformation Project – What and Why?

• Redesign Exercise

• What’s expected of you during the project

• i-Con Communication

• AOB

Updates

• The e-Communications Line Up

• What does the e-Communications Team do?

• Contacting the Team…

• External Websites

• Beckie Davies – e-Communications Manager

• Matt Louis – Web Editor

• Alex Hearn – Social Media and e-forms Officer

• Becky Gymer – Research and Usability Officer

The e-Communications Team Line Up

Updates

“The Web Team provide the organisation with expertise in developing and maintaining an accessible, customer focussed, user-friendly, flexible, interactive and high quality web presence for the Council and support the overall development of e-Communications.”

e-Communications includes the following channels:

• Web• Mobile• Video• Podcasts• Kiosks• Digital/Interactive TV• Any other Digital Media

Updates

What does the e-Communications Team do?

• The way we work is changing

• Reviewing the way we handle requests for work

• Creating a simple form to complete

• Aim: to capture all the detail of request without need for clarification.

Updates

Contacting the Team...

• Web development email

• There is a freeze on all external websites

• Updating current ones• Developing new ones

• This does NOT include bop.com…

• You can still add content• You can still link to external websites

Updates

External Websites

Feedback from the CMS Survey

Feedback from the CMS Survey

How do you find the current Content Management System?

  1 (Poor) 2 3 4 5 6 (Excellent)

Look, Feel and layout2.9%

(1)

32.4%

(11)

29.4%

(10)

29.4%

(10)

5.9%

(2)0.0% (0)

Content Editor8.8%

(3)26.5%

(9)41.2%

(14)17.6%

(6)5.9%

(2)0.0% (0)

Zones and navigation14.7%

(5)

41.2%

(14)

20.6%

(7)

14.7%

(5)

8.8%

(3)0.0% (0)

Search11.8%

(4)

29.4%

(10)

29.4%

(10)

20.6%

(7)

8.8%

(3)0.0% (0)

Image Editor8.8%

(3)

47.1%

(16)

26.5%

(9)

14.7%

(5)

2.9%

(1)0.0% (0)

Ease of Use14.7%

(5)

35.3%

(12)

26.5%

(9)

17.6%

(6)

5.9%

(2)0.0% (0)

User Profile8.8%

(3)

26.5%

(9)

32.4%

(11)

26.5%

(9)

5.9%

(2)0.0% (0)

Feedback from the CMS Survey

Top 3 ‘Must Have’ features:

• Page Preview (63.6%)• Page Links (60.6%)• Image Library (60.6%)

Page Preview – Must HavePage Links – Must HaveImage Library – Must HaveDocument Library – Must HaveEditor Toolbar – Must Have/Nice to HaveDirectly editing content on the web page – Nice to HaveDrag and Drop content into pages – Nice to HaveMenu Builder – Nice to HaveImage editor – Nice to Have

Feedback from the CMS Survey

Comments and Feedback

• Problems with tables

• WYSIWYG

• Small screen

• Concentrate on easy to use as most do not use it very often/more training/practical

• Links with social media

• Videos

Feedback from the CMS Survey

Web Transformation Project

What is the project?

The Web Transformation Project aims to:

“…procure and implement a new strategic platform (‘Content Management System’ or CMS) in order to manage and redesign the Council’s website (boroughofpoole.com) to better meet current and envisaged future needs for these key service information / access channel, saving significant time and cost for the authority too.”

Why are we doing it?

• Current CMS has served the Council well but doesn’t provide the functionality we need;

• Technology has moved on and we have been overtaken by many other authorities in terms of engagement and online reputation;

• A new system will help to:• providing efficiencies and offering value for money• streamline communications• encouraging better collaborative working• providing an improved service for our customers

What stage are we at?

• There are 3 stages to the project:

Implementation Design Build

What stage are we at?

Design stage includes:

• Research• CMS Procurement

• Invitation to Tender Questionnaire• Evaluation• Demo Days

• Full Business Case• Award CMS Contract• Design Procurement

• Invitation to Tender Questionnaire• Evaluation

• Update Full Business Case• Award Design Contract

When are we doing it?

• Demo and Evaluation days 8th and 12th November 2010

• Full Business Case approval December 2010

• CMS Contract Awarded January 2011

• Design Contract Awarded February 2011

• The ‘Go Live’ date is Summer 2011

Key Dates…

Exercise

Idea 3

Borough of Poole

Task: to redesign the homepage with the sections given…

You have:

• a envelope of section stickers

• a blank template of the homepage

• examples of other websites

You must decide what sections should go on the homepage…not all of them will fit so you need to make some priority calls!

Exercise

Exercise

Role of i-Cons

What is expected of you during this project?

Start looking at your content:

• Can it be written better?

• Are all the links working?

• Can it be merged with other pages?

• Is it easy to find?

Role of i-Cons

What is expected of you during this project?

Participate in the Demo Days:

• It’s your tool for updating the web

• Dates of Demos – 8th Nov and the 12th Nov

• These will include:• A demo of the system

• Opportunity to test the system

• Casting your vote

i-Cons Communication

Questions?