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Drue Reeves

Hybrid IT: A New Organization for a New Operating Model

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Cloud fundamentals haven't changed. We've changed.

Pent up demand to outsource IT services was at an all time high.

Future data center?

CEOs/CIOs are demanding that the IT organization adopt cloud computing.

Internal customers have become accustom to consuming IT as a

service.

Liability

Integration Migration

Management

Security

Transparency

CostAvailability

Forge Ahead?

IT must rethink the way we are organized and governed to adopt

cloud computing in its current state

Hybrid IT: The Cloud Computing Strategy and Organizational Model

IT organization acting as a provider and broker

Internal cloud

Public cloud

Hybrid cloud

Provider• Self-

service• Metered

use• User focus

Broker• Vet outside services

• Forge relationship with CSPs

• Monitor services

Why Build Hybrid IT?

• Two purposes of the Hybrid IT organization: Protect and Serve

• Positions IT as the broker to all IT services, regardless of service location- Enables IT organization to manage risk

- Enables IT to better serve business needs with agility and scalability

• Hybrid IT is both a cloud computing adoption strategy and an organizational structure

IT Service Broker Group

Hybrid IT: The Cloud Computing Strategy and Organizational Model

IT organization acting as a provider and broker

Internal cloud

Public cloud

Hybrid cloud

IT Organization: Broker Group

• Purpose:- Assist business users and app owners rapidly self-provision

and/or adopt cloud-based services.- Right size the use of cloud services to reduce costs- Assist business users/app owners select the best location to

host the application/data.

• Personnel and skill set requirements:- Liaisons to the biz users and app owners- Service architects to design the service interface- Security architects to manage risk (which goes where)- Management specialists to integrate with private and public

cloud

Being the Broker Requires a Mindset Change

• Think like a public cloud service provider (CSB)- Constantly attempting to find the best fit for the

customer’s business, applications, data- Based-on customer requirements (cost, availability,

security) what is the best location to host the application/data for my customer?

• Are there additional services I can add on top of the cloud services we’re using?

• Integrate, manage, and monitor private and public providers to enhance customer experience

16

Private Cloud Operations Group

Hybrid IT: The Cloud Computing Strategy and Organizational Model

IT organization acting as a provider and broker

Internal cloud

Public cloud

Hybrid cloud

IT Organization: Private Cloud Operations Group

• Purpose:- Build an automated private cloud to host critical

applications- Offer a viable alternative to shadow IT and prevent the

company from taking unnecessary/preventable risks.

• Personnel and skill set requirements:- Technical architects who can build a unified, multi-function

cloud service- Orchestration/Management specialists tasked with

optimizing the private cloud- Operations personnel tasked with operating the private

cloud for faults and governing usage (e.g. showback)

What is an Internal Cloud?

20

Cloud Orchestration

Virtualization and

consolidation

Self Service Provisioning

PortalService Catalog

Chargeback

Capacity Management

Virtual Infrastructure Management

Self-Service Provisioning Portal

Service Catalog

REQUIRED

REQUIRED

PREFERRED

Performance Management

Ent

erpr

ise

Ser

vice

Man

agem

ent

Iden

tity

& A

cces

s M

anag

emen

t

Lifecycle Management

Orc

hest

rato

r

Ext

. Clo

ud

Con

nect

or

Chargeback System

Configuration & Change Management

Capacity Management

Physical Infrastructure

Virtual Infrastructure

Ser

vice

Gov

erno

r / In

frast

ruct

ure

Aut

horit

y

Internal Cloud Requires IT to Change Too…

• Think like and compete with public CSPs- Maintain reasonable SLAs, provisioning times, service tiers- Differentiate from CSP services- Experiment with CSPs to grasp cloud concepts and

semantics (e.g., PAYG, self-service provisioning)

• May require changes to or additional infrastructure• Requires governance

- Prevent overconsumption and maintain efficiency

• May require both business and IT process changes- Chargeback may change accounting techniques

Public Cloud Management Group

Hybrid IT: The Cloud Computing Strategy and Organizational Model

IT organization acting as a provider and broker

Internal cloud

Public cloud

Hybrid cloud

IT Organization: Private Cloud Operations Group

• Purpose:- Forge relationship with CSPs (vet, evaluate, and negotiate)- Maintain a stable of providers to meet internal customer

requirements, capacity overflow, scalability- Manage and monitor providers (SLAs, T/C, billing, auditing)

• Personnel and skill set requirements:- Technical architects who can understand the CSP and build

solutions using their services- Provider liaisons tasked with managing, dealing with,

auditing, and monitoring providers- Operations personnel tasked with operating the private

cloud for faults and governing usage (e.g. showback)

Public Cloud Strategy Also Requires a Mind-Set Change

• Procurer and manager of external services- Determine provider capabilities and viability- Maintain a stable of providers to meet internal customer

requirements, capacity overflow, scalability- Monitor, manage, audit, review providers- Deal with provider outages and hold them accountable- Aggregation of cloud services (e.g. billing, SSO)

What About the Hybrid Cloud?

External cloud

Internal cloud

Critical svcs.

What is a Hybrid Cloud?

Hybrid Cloud is an Integration of all Three Groups

IT organization acting as a provider and broker

Internal cloud

Public cloud

Hybrid cloud

Hybrid Clouds Require Mind-Set Change

• Think of IT services as fungible, interoperable, utility

• Rethink where applications, application services, and data must be hosted- Privacy, confidentiality, and performance concerns

• Press upon vendors for software license mobility• Future disaster recovery and data center

migration plan

What About Legacy Systems?

IT Organization: Traditional IT Group

• Purpose:- Maintain the existing architecture to host applications

that cannot be moved to a cloud environment

• Personnel and skill set requirements:- Operations personnel tasked with keeping the

traditional IT environment operational- Migration architects and specialists tasked with devising

a migration plan for critical applications to the private or public cloud

- Point and go approach: From this point forward, cloud is the primary hosting location for new apps

What about my career? If we move to cloud computing, will I have a job?

Bottom Line and Recommendations

Bottom Line

• Hybrid IT is the new IT model for the cloud-enabled era. To protect and to serve- Leverages public cloud for agility- Builds private cloud for risk management- Bridges with hybrid cloud for scalability

• Hybrid IT requires a different mind-set- Service-oriented approach

• Hybrid IT requires different organizational structure- IT service broker- Private cloud operations- Public cloud management

Recommendations

Commit today to a hybrid IT strategy, reorganize and reposition the IT organization as the IT services broker

Build the internal cloud for critical appsUtilize the public cloud for business agilityPrepare and bridge the private and public clouds

using the hybrid cloud for scalability

Related Gartner Research

2012 Cloud Computing Planning Guide: The Shift to Hybrid ITDrue Reeves (G00210316)

Building a Viable Cloud Adoption Strategy: Success By DesignDrue Reeves (G00203990)

Developing a Cloud Computing Security StrategyDan Blum (G00204011)

The Future of IT WorkJack Santos (G00211969)

Migrating Applications to the Cloud: Rehost, Refactor, Revise, Rebuild, or Replace?Richard Watson (G00207162)

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